Trinity Relocation Group

0.0 stars would be more accurate, but that is not an option for this bunch of crooks, so one star it is. It has become abundantly clear that Trinity Relocation Group brokered a move with me and Jet Moving and Storage knowing full well that the mover was incapable of providing the service as promised. It has been over 2 and a half months since my goods were loaded into a truck in Portland OR, and I'm still wondering where the *&^%^$# my stuff is. What TRG neglected to mention during the deal in which I paid them a fee for said services, is that in actuality, you're just paying them for NOTHING. Call a mover directly, and leave out the useless middle man. They don't return calls EVER, they make no effort to problem solve, they don't have answers, nor do they give a damn. Their motto should be "Not my problem" or " TRG...shyster for hire". They need to be held accountable for deceptive business practices, but when they don't respond to complaints filed with the FMCSA and BBB, I guess they just get away with it. Not if I can help it. Game on Trinity Relocation Group.

Move size: Studio Service cost: $5000

Stay away from this company. To start, they are dishonest and do not have any regard for customer service. I feel as though they made a "bait and switch" with me and I feel fully taken advantage of. They charged me 3x more than they originally quoted me and the people are unprofessional, but beyond that, my stuff still has not arrived. My things (700 sq foot apartment) were picked up in September, it is now November and they still have not even put anything in transit. No one has contacted me to make sure the job has been executed and when I called, the man on the line gave me so much attitude and finally said he would look into it which resulted in no phone call back and no action taken on the matter. Still awaiting my things almost 3 months later. Worst moving experience of my life and I wouldn't recommend this company to anyone I cared about. Will absolutely never use them again, biggest mistake ever.

Move size: Studio Service cost: $2000

This is the WORST moving company

I have moved coast to cost over 12 times and this is the worst company I have ever had to deal with. Once they get your deposit they are useless!

Price quote started at$11500 then went to $19000 then on day of pick up went to over $28000. Picked up on 9/6/21 today is 11/16/21 and still waiting on final delivery. Neither Trinity or the movers the used (Allied Van Lines) can tell me when I might expect to get the rest of my belongings. You leave multiple messages and no one returns your call. You have to catch them answering by mistake or pretend to be a new customer for them to speak to you.

Stay away from:

TRINITY RELOCATION GROUP

Or

ALPINE VAN LINES

BUYER be WARE!!!

Move size: 3 Bedroom Home Service cost: $28872

Please do not use this company. They are not an actual moving company. They are a moving brokerage company. What this means is they don't actually do the move. They will charge you a deposit and then out source your move to someone else. I unfortunately went with this company thinking they would do my move. They did not. They also do not follow through on their customer promises. They were supposed to call me three days before my move and review my inventory list. I called three times to discuss this with them, but was told it was to soon to discuss this matter. They also misquoted me the time it would take to get my belongings. I was told it would take three days, it did not. The actual company who did the move took over two weeks to deliver my belongings.

The company that did the move arrived at my place and told me it would be an extra $2000 above what I was originally quoted. When this was brought up with this company, they said they would look into it and get back to me. The call never came. I finally received an email from them after I left them a review on line, they finally emailed me and said they would offer me $200 for my compensation. but i had to agree not to post a review and to take down the review I gave them. $200 as compensation does not cover the loss of the money I paid them or for the over charge by the other company. They charge you a deposit to make a phone call to another to do the actual move.

Save yourself some money and book with someone else.

Move size: 1 Bedroom Home Service cost: $2000

*When our movers came to do the pick-up, they actually apologized for how much Trinity was scamming us *

*Almost 3 times initial estimate*

First, let's start with something even Trinity wouldn't try to dispute. Trinity is not a moving company; they are a Broker who charges a massive fee to organize a 'binding' agreement between you the customer and actual moving companies. If you take a moment to look through some of the real reviews here, you may see a common trend. The 'binding' price that they offer is not so binding after all. Although sometimes this discrepancy may be because you fail to properly account for your belongings, more often it is because their estimation is a complete joke.

They highlight on their promotional materials that furniture will be disassembled and reassembled at the destination. THIS IS NOT TRUE. Any furniture that did not physically need to be disassembled to be carried to or fit in the truck was shipped as is. Needless to say, this led to a discrepancy in Trinity's Estimate, and the voiding of that 'binding' offer.

Then we can talk about the insane additional fees that are applied on top of your 'binding' offer whether that offer is even 'broken'. We were asked by Trinity what floor the pick-up and drop off apartments were on, and whether the movers would have to use stairs as that obviously would be extra. What we were not told by Trinity is that there was an additional $500 charge for the movers to use the elevator. This unsurprisingly was on top of the "binding" price. Funnily enough the moving company told us that Trinity had actually misfiled the paperwork and if they had done it correctly, we would not have had that charge. Meanwhile Trinity told us that they did the best that they could to 'negotiate' that charge with the moving company, but unless we paid them additional money they would stop trying to 'negotiate' on our behalf. Then we get into the Long Carry charge. The long carry charge un-surprisingly is tacked on any time the movers need to roll something more than 75ft. This charge is pretty intuitive, however when we asked Trinity about the charge on multiple occasions, they said that it only applied if the 75 ft was outside of the building. I guess that made sense since this was Minnesota in the winter, however as you could probably guess by this point, that was not what the actual moving company had in mind.

We are currently looking at 1.5 times the price in the binding offer which was already almost double their initial estimate... that is ALMOST 3 TIMES THE INITIAL ESTIMATE And that is only if we don't need to get into litigation to have them return our stuff which they are threatening to hold onto unless we accept all the charges unconditionally.

We don't even know if any of our stuff will still be in one piece when it gets here yet, as it is currently being held hostage. But based on many of the other reviews, I can guess that it will not be.

Move size: 1 Bedroom Home Service cost: $6000