Trinity Relocation Group

Trinity provides poor estimates in terms of the cubic feet you will need in order for you to hire them.

Once the real estimates comes in the ACTUAL DAY OF THE MOVE, your cost will most likely double or triple.

Additionally, they would say that they "told you it was an estimate" and that "they told you it could definitely move"

Their customer service is the worse. Instead of being apologetic and tryin to help, they act nonchalant and tell you that they "went over the details and you signed your agreement".

Move size: 1 Bedroom Home Service cost: $6200

First, movers showed up with NO MASK which clearly violated Public Storage's policy, and I am sure his own company's as well as TRINITY.

His response was he would just keep his distance and place his T-shirt over his mouth. After he saw that would not be acceptable, he sent his co-worker to go buy some masks.

After the conversation of them not having a mask, he began to look at the items in the unit and quickly pointed out he would be charging additional money. I asked him why when I specifically told TRINITY, I had a full 10x10 unit and his response was that they are a 3rd party and are the actual movers.

He added that TRINITY just sells, doesn't know how to measure properly and always gets it wrong.

In the end, he added an additional $1200, for the 10x10 unit which I find absolutely wrong and just a "racket" since we have no choice as customers but to pay whatever they say.

I feel very mislead by Trinity as the movers made it clear to me that Trinity always does this and gets it wrong.

At the end when he charged the additional $1200 to the bill (and another $1200, once delivery happens) I told the driver I would like his boss' card, his response was "are you sure you want to this?" I said, "excuse me? he said again, "I'm asking are you sure you want to call the boss?"

I pointed out to the mover that his statement had a threatening innuendo. He said again, "I'm just asking if you are sure you want to call the boss?"

How should I take a statement like that??? And these people are driving to my home to deliver my items??

In the end, we have several issues to deal with, 1) not following COVID-19 standard protocols 2) being misled and held hostage by pricing and hearing from the 3rd party movers that TRINITY does this all the time and gets the measurements wrong 3) threatening statements being made to a (female) customer.

TRINITY did absolutely nothing to assist me NOT even take my phone calls. Tracy and Sadie would not listen to me personally as they were the ones in charge of reviewing my case but would not talk to me. Stay away from this company. Choose another company for your sanity.

Service cost: $4900

Trinity was lovely to work with during the estimate process. They then farmed out my move to a horrible company (Patriot Relocation Corp in NJ, which has a D+ Better Business Bureau rating). Trinity also promised to complete various forms so that my employer could pay the moving company directly and never did. So I had to lay out $12k and wait to be reimbursed. Patriot took 46 days to move my stuff and used people they hired off Craigslist (during a pandemic) to move our stuff into our new house. Trinity was no help after we gave them their deposit. Things were broken, gouges out of our floor and our drywall and we were sent to a third company to file a claim and 6 months later we are still waiting. I don’t expect anything at this point. Worst experience with a moving company ever.

Move size: 3 Bedroom Home Service cost: $12000

DO YOUR HOMEWORK BEFORE USING TRINITY RELOCATION SERVICES!

I chose Trinity after seeing good reviews; however, my experience was a nightmare. I did not realize that they are a licensed interstate broker. They coordinate and arrange the transportation of goods with an authorized motor carrier. Once you have signed the contract with the carrier, Trinity has no control. I am infuriated that they would contract with a company such as NW Relocation, then be off the hook for anything further.

NW Relocation out of Oregon was impossible to work with. Bottom line: my father’s items were picked up 9/21/2020 and delivered 12/11/2020. The bed was missing, found, and delivered 12/21/2020. That is 3 months that I and my 74-year-old father, who is handicapped and wheelchair bound, lived in an empty apartment! Of course, there were contractual clauses with NW Relocation and my issues with them have been resolved, although not to my satisfaction.

I submitted a request to Trinity for a refund of the $1216 deposit paid to them. I presented a detailed timeline of events to no avail. I was offered a $75 credit for my troubles, but that came with stipulations regarding what I say in reviews. No thanks.

Move size: 1 Bedroom Home Service cost: $3592