Trinity Relocation Group

This company performed to a quality level 5. However I gave them a 4 only because of customer service. Let me share a "solution" with you - only use one specific customer service representative for all of your needs. Somehow I ended up talking to numerous customer service representatives and critical information was not passed on between each representative. The bridge size limitations on my road prevented them from picking up my shipment - only because that information was not passed through the system. HOWEVER, THEY GAVE ME A FULL REFUND of my down payment! That is significant. I would use them again but stick with one customer service representative to ensure your complete satisfaction.

Move size: Partial Move Service cost: $1700

We booked a remote out of state move and was told that everything would be packed, removed from the walls and that no one would need to be present at the property and this was a service they had provided many times before.

Late on the Friday, prior to the scheduled move on Monday we were told they wouldn't remove anything from the walls and we had to be present at the property so the move was postponed. We tried to contact the sales representative who we had been in contact throughout and they were unresponsive.

The rescheduled appointment took place and the cost of the move more than doubled, at which point we had no other option than to accept as we were out of state and had to be out of the property that day.

Despite complaining, Trinity have hidden behind policy and outlined how they tried to contact us but have ignored the fact that we also tried to contact them several times without response. I was assured a manager would call me to deal with my complaint but unsurprisingly no call was received.

In summary, be very wary using this company - a competitive price is agreed during the sales process which spirals on move day which leaves you no option at that stage.

Move size: 3 Bedroom Home Service cost: $9000

Great experience using this company to move me yesterday. The price was great and the service that went along with that price was even better. The 3 movers were very friendly and professional which is the reason for my admiration. We had a lot of things to move and by taking a minute to plan things before they started actually saved them at least an hour in placing and rearranging. These guys worked the entire time! I mean they must have but I never saw them take a break. All our things arrived safely to our new home.

Move size: 2 Bedroom Home Service cost: $2763

Really this should be a ZERO star review as this company subcontracted our entire move. Told by our broker, Trinity Relocation Group, another company (Master Movers) would be making our cross country move and even told we had to get cashier's checks for all the payments, which we did. It was a red flag when we had been told Saturday would be packing and Sunday would be moving, but on Friday they called and said they would only need Sunday to do it all. We thought that would be impossible and it definitely was. They showed up on Sunday with only 3 people and one was merely a scribe. They taped everything with terrible cheap tape that won't come off and they didn't label a single box. Fortunately we had packed the majority ourselves. Then, around midnite, they let us know that we were going to have to pay another $4000 for them to continue because the broker's estimate was off. At this point, we had no choice but to pay them as they said they would hold our goods hostage. The best, though, was that as they were finishing up at they let us know they were not Master Movers and could not take our cashier's check, and that we need to use a credit card to pay the entire amount for the origin payment ($6973) plus a 5% credit card fee totaling over $300. Remember, this is 3 am on a Sunday/Monday- not like we can go to a bank. I argued incessantly and they reminded me that they could just unload and leave everything on our driveway. They left a very deep scratch in our hardwood floors, broke numerous items including our Big Green Egg, and managed to LOSE a full-sized Casper Mattress. We have made multiple inquiriesTrinity and every time they just give us the runaround. I wish I was a lawyer! We will be filing claim with BBB, AMSA, FTC, and the USDOT to try to get our claims handled and some compensation.

Move size: 4 Bedroom Home Service cost: $16817