Trans Van Lines

This company had excepted my price 3195 through a third party provider Interstates Freight Shippers unknown to me because I thought Interstate Freight Shippers was a moving company. I never spoke to Trans line Vans until a couple of days before my move. They let me know that they would be at my house on thus day and sent information how to pay the formant once he arrives. The formant refuse to take all if my things that were on the inventory sheet unless I revise a contract with them. The formant started to remove and unpack my items. I had ti be out that place by the end of day. I had requested to have a pick up on the 29th. Trans Van Lines came on the 30th mid day I had no time to find another long distance moving company that can pick move me that day. So I felt force to sign their contract for and additional 1200. I honestly feel that the broker and this company are in cahoots with each other. Trans Van Lines has 3 star rating .. I would never! But how dare a third party company pretend to be the moving company to only connect you with 3 star rating company and call you their valued customer! Poor service from Interstate Freight Shipper LLC bait switch Trans Van Lines

Move size: 2 Bedroom Home Service cost: $4200

I recently moved from Naples Florida to Brooklyn, New York and contracted trans van lines for my move being that this is my first time using a moving company and didn't know much on how it works until received a call from an agent at Trans vanLines this gentleman Gus walked me through the whole process where things actually made sense. I spoke with around 8 different movers and obviously everyone have differet methods of quoting wether weight or cubic feet. After proving my list to Gus I was provided with a very competitive price so I contracted them, other moving companies kept saying that trans will run my bill up and to go with them , everyone was promising me the world. But Gus was straight out honest with me and told me if u have more I will pay. I did have more item and I resolved it with the foreman who was very reasonable and worked with me. I am very happy with the way trans van lines handled my move that I provided Thierry information to my neighbor who is moving in a couple of weeks, I understand that I had more items and I didn't mentioned to Gus but the fact that the foremen was able to work with me brought a smile to face, even though it was my fault I didn't tell Gus what I had in the attic. 5 star company will use again and refer to my computer workers.

Move size: 2 Bedroom Home Service cost: $3262

Please check the BBB before using this company. I did not. Had I not been so naive I would have checked too and I would NOT have used them. I am not recommending and have lodged my own complaint with the BBB. I am not a bitter person but they have left a bad taste in my mouth and a hole in my wallet.
I spoke with Yafitt, Avi, Neil, Orlando, Summer and Margaret - Although some were lovely to talk with no one stepped up and did the 'right thing' by my standards.

Service cost: $6984

Reposting as first post didn't show up -- BEWARE! Stay away! We strongly suggest that no one use this company! Just received our goods yesterday after over 2 weeks waiting. So many of our boxes were crushed, many loaded upside down, some opened/tape seal broken and unaccounted item(s). Nearly every piece of furniture they packed/wrapped was destroyed, literally SHATTERED/BUSTED UP/BROKEN INTO MULTIPLE PIECES. I will post some pictures here (If they were allowed) so all can see how extensive the damage was to so many of our items. Please look at them and don't let this happen to your belongings. Sentimental and antique pieces -- family heirlooms - tables, mirror, chest turned into shards of wood, broken beyond repair and barely recognizable. We feel they were DISHONEST from original pickup. They missed two committed pickup windows and we had to call them to find out they weren't making their windows both times - after waiting ~2 hours for them each time. Both times they said they were "going to get packing materials." We were advised at pick-up that our shipment would be over the original size estimate as they were staging loading it onto their truck and, what was a less than 25% Increase in Shipment size equated to a ~60% Increase in Costs - how does that happen? Additionally, at pickup, before even loading our goods they asked us to sign a blank form stating we would pay whatever they noted/itemized for packing materials - essentially asking us to agree to buys something before they give us a price/estimate for it. Would you commit to buying a car without knowing the price? We should have known it would just get worse after feeling scammed at pick-up. I can't even begin to describe the experience and horror and frankly terror these people have brought to us. We called the company ~5 days after pickup, as we hadn't heard from them at all, to track our goods and also share our concern about pricing increase. We spoke to several people and although some seemed pleasant feel they were all deceitful and part of the scam they have going here (eg. Sergio, Lorena, Mona, Kelcey, etc.). (Oh, by the way watch for these names on reviews, as it seems some of these names have also been names of parties posting positive/raving reviews of this company on various sites-- hmm.. coincidence, really??) We even spoke to Avi, whom we believe is the owner based on information online, at one point and he was defensive and rude. We almost feel they intentionally destroyed our personal belongings since we called to express our concern -- how terrible, these people are truly evil if that is the case. We feel these people are crooks, scam artists of the worst type. You work your whole life for your belongings, just to have them destroyed by someone. We feel violated - paid over 3,000 dollars for a move of a 10x10 storage unit of our home goods - everything we have material in life just to have our furnishings held hostage and then so many of them just DESTROYED. Companies like this shouldn't be allowed to operate. I will post more details after we speak to them today about the disposition to see what they might do/say. I'm just still in shock really, incredibly saddened at extensive sentimental loss of things, but felt essential to post something quickly so potential "buyers beware" and everyone knows what to expect and stays away from this company.

Move size: Studio Service cost: $3200

Do not use this company!!

I was called by Amanda (sales agent) after I went online to find a company. That was a mistake. I must have received over 250 calls after the online company sold my inquiry to every mover in America. Amanda assured me that they were not one of those FBN (fly by night) companies that said one thing and did another. That turned out to be wrong.

I was asked what I had to move. We went over the list and I was sent a quote for $1900. I was moving from IL to TX.

When the movers arrived to pick my things up it turns out my bedroom dresser and night stands were considered extra large along with my couch which meant more money. Also, since I had glass and leather they all required special handling which carried additional costs. By the time they finished it was another $1000.

Next I was told I had up to 30 days to take delivery. I was asked for a delivery window of 3 days. I gave them one. And then when it came time to set the delivery appointment I was told that they had 9 business days from day 1 of the 3 day window given to them.

So when my furniture arrived most of it was in good condition except for my dresser that had damage on the top left corner and the back panel had a hole punched in it. I asked the driver what the process was for reporting damage and was told I had 48 hours.

So when I went to report the damage I took a look at my contract that said all damaged needed to be noted at the time of delivery which I was not told and I also noticed that the paperwork I signed when my items were picked up had an area where it could be noted the condition of the contents at the origin. When I went through my list I noticed that they marked all items as scratched and chipped along with several other CYA codes. My furniture was less than a year old and l lived by myself so all the furniture was basically new.

So as I write this I seriously doubt that I will have a claim even though I paid for insurance (another money grab) since I didn't take time to thoroughly read the documents and all the associated CYA fine print.

I would not recommend this company.

Move size: 2 Bedroom Home Service cost: $3000

Last April 3rd, 2018 we contacted Trans Vans Line to ask for an economic offer to support us with our moving between Miami and Chicago due to my work relocation.
They sent several economic offers with mistakes that after several calls they modified signing an agreement accepting a final service price of 1500 us.
I can attach all those economic offers. I called them the previous day before the move to have a final accurate price with all the packages ready to transport. I spoke with two different representatives, first modified the offer with mistakes, I called them back to notify it and apparently, she left earlier(Beatrice), so didn’t attend my call. New representative said that was not possible to modify the offer after noon, because everything was scheduled (the previous rep modified it 5 min earlier) and it was around 4.00 pm last April 13th.
Next day last Saturday April 14th a team of 3 people arrived at my address two hours later, they called me and explained that the truck had a mechanical issue. When they arrived, they asked me for the 70% of the money in advance, paid in cash or money order, to start with moving.
I paid them with cash. Once everything was inside the truck and after preparing and inventorying every single article, they said that there was no room for everything in the space paid, needing to upgrade with more cubic feet and that was doubling price. I asked to download again everything, and he said that I would have to pay for the service.
After 1.5 hours negotiating and trying to find a solution, extremely tired and without have lunch, they said that they would make an offer with a huge discount and again I accepted. They increased price to 2173 us.
Truck left and, in the contract, says that they would be delivering between 2 and 14 business days.
We started to call them after 7 days, to have a delivery estimation. They just were saying that would call us when they would have a delivery date.
Yesterday May 9th, and after many calls I receive a text from the driver confirming the delivery today May 10th between 06.00 am and 10.00 am. After 19 business days.
Again, the driver arrived two hours and a half late around 10.30 am.
It was a huge truck, I’m attaching pictures just containing our inventory with 66 articles, I’m attaching copy of the inventory (1-bedroom apartment moving).
and just the driver to download all the stuff.
Our building has a huge entrance and the truck could deliver perfectly however he said that it was not possible to introduce the truck.
We offered other option to park in the street and download the packages, however he claimed that it was more than 75 ft and we had to pay for a shuttle service and it was extremely expensive and needed to be reschedule. We explained that we wouldn’t pay a single dollar more and the truck stopped in the corner of the street during one hour before he left without leave our articles.

After the driver didn’t get me to sign the terms that he intended for the charge of additional money for the type of truck he brought and for the non-delivery, he tried to persuade the building staff (building concierge and maintenance staff) with the intention of having a written justification and / or confirmation to support the non-delivery of the service, when I argued that he could not persuade the building staff his response was aggressive and challenging.
We didn’t receive our things, paid a lot of money and we don’t even know where our personal things are. We called them several times and they say that just the manager can handle this situation and busy for the upcoming days.

Move size: 1 Bedroom Home Service cost: $2173

After I goggle to find some to help in relocation from Chicago to Sunnyvale,CA, I found Trans van lines.
Trans van lines promised me to complete the delivery within 5-10days after the pick up. But when I called after pick up they mentioned they don't have a driver/ truck to load my stuffs.
I experienced racism from the Vice President of the company. She spoke to me very rudely. She threatened me that they will not ship my household stuffs. Sometimes when I call them they will put me on hold and no one talks after that.

When I received my household stuffs, My TV screen was broken(Even though it was packed with Thick Carton box), Computer Desk was broken, Micro woven was damaged, Table is broken, Mattress is teared. It looks like they intentionally broke.

Be aware of this agency, they are not the real Packers and Movers.

Move size: 1 Bedroom Home Service cost: $1700

I have moved several times within the USA and international, this being the first and last time I use Transvan Lines. I wish there was an option to give negative star ratings.

DO NOT USE THIS COMPANY!! IT DOES NOT RESPECT QUOTATIONS: QUOTED 10,000 AND ENDED UP PAYING 20,000. EXTREMELY UNPROFESSIONAL AND CARELESS, MOVERS LIE TO ONE'S FACE. REPRESENTATIVES WHO ARE VERY NICE UNTIL THEY GOT YOUR BUSINESS, AFTER THAT VERY RUDE AND UNCARING.

Reason for the review:
The pick up date had been set for Saturday May 26th at my home in Tampa, FL. When I scheduled the appointment, I informed my relocation consultant, Robin that the community where I lived only allowed commercial vehicles are allowed from 8.00 am to 3.00 pm on Saturday. I also communicated about the hours to the person from Transvans who called me the day before . They both assured me that this job would be completed within this time frame. She confirmed that the driver would be there between 9.00 - 11.00 am. On Saturday the driver called me at around 10.30AM to let me know that he was a bit delay and would be there by noon. When he did not show up, I tried calling the office several times to complain, but the operator told me that there is nothing they could do and it was up to the driver. I called Elijah several times to request an ETA, and he kept pushing the ETA, blaming the traffic. I checked Google maps and showed no traffic whatsoever. However, he did not arrive until 2.45pm, just before the gate was to close. So I asked him to quickly unload the furniture wrapping material and start wrapping the furniture, and took the driver to park the truck outside the community. Then the Elijah requested payment immediately of 70% of the original estimate. They only wrapped the furniture in the first floor and left. I told them that I needed to move out on Tuesday as I was closing on Wednesday and that the new owners would come on Wednesday at 7.00 am and needed the house the house empty. Elijah told me that they would spend Monday night in Tampa so they could be there first thing on Tuesday morning, as commercial vehicles were allowed to 7.00 am to 6.00 pm that day. I also told him that I paid for full packing and he said that another crew would be coming to pack on Tuesday as well.

On Monday afternoon I texted him to check that they were in Tampa, and he texted that he was on his way to Tampa. On Tuesday morning I texted him again and he kept saying that he was in Fort Mayers, and I realized that he was lying. Then he claimed that they be there by 09.00 am, then 11.00 am which turn into 2.00 pm and then finally arrived at 3.30 pm. In the mean time I kept calling the office to complain but the operator would not transfer me to anybody and said that I had to deal with the driver. The operator was really not helpful nor polite. She kept saying that she was only an operator but would not transfer me to anyone so I can check with the responsible. When he arrived he said that he would finish as agreed, and then, to my surprise, realized that he only had the same 2 guys with him, and no one else. I told him that I had paid for full price packing and he did not seem to care, that they would do the packing with no problem. My stress level increased significantly after I realized that I was dealing with people that had no respect, who did not care and could lie to my face. He kept saying that he will be finishing this day. However, by 6.00 PM they had pack half the furniture and still boxes needed to be packed. They could have stayed to pack as they could have moved the truck outside the community. However, they just left and promised me that they will be there by 7.00 AM. I told them that I needed it to be out by 10.00 AM, and they said they would. The following day, after calling several times early in the morning, they showed up at 9.00 AM. So I had to deal with the new owner, as I knew they were not going to be able to finish, so he reluctantly agreed to move the walk through to 7.00 PM. When he arrived, Elijah went into the fact that he needed to discussed the invoice and said that this was going to cost me twice as much as it was quoted. I had no way to confirm the volume quoted and did not have time to challenge, as I had to take a flight and needed to leave before 11.00 AM, so I asked a friend to stay and oversee the work Elijah and crew were doing, because I had no way to trust the crew. I tried to reach the office, but the the operator kept saying that I needed to deal with the Elijah, even if he was not competent or professional. When Sergio called me to confirm, I was rushing to leave to the airport, and, as I needed to ensure that everything was taking out the house, I told Sergio to move forward with the charge and left a check but that I needed to review the final invoice. The day after, when I received the final invoice, I realized that I was charged closed to 4000 for packing, at 1.25 per cubic feet. When I was dealing with Robin, she told me that I would be charged 1.00 when I showed her that your competitors charged 1.00. So, the price for packing should have been closer to 3000. Furthemore, Elijah and crew damaged the walls as they were taking furniture down the stairs. In the past, working with other companies, when the movers damage something they informed me right away, but your guys assumed that I would not notice and get away with it. Again, another sign of unprofessionalism from their part.

My friend stayed to check the work of your people. She told me that they had an issue with one of the frames beds and wanted to destroy it. She said no, and they replied "The Gonzalez can pay for a new bed, they have the money". Unbelievable. Not only I had to pack when I paid full price packing because of the pressure of leaving the house and Elijah being late all the time, but also the feeling that Elijah was overcharging me because "I had the money". Realistically, if I had not been under the need to move out of the house in a short frame time, I would have dismissed the unprofessional people you sent me and look for another company. I had to deal with this because I was under pressure and honestly, this has been the worst move of my life. I have moved from California to Connecticut, to New York, to Florida and even overseas, and I had never encounter a situation like this. All my moves have gone very well with the exception of this one. I trusted the company because Robin made several assurances that I would be taken care of and that I did not need to be concern about your service. She was always available and very nice. Once they got my business I could no longer could talk to her !! I am very disappointed about the pick up process. Furthermore, not only did I pay for packing services that were not provided, but also I was told yesterday that I do not get unpacking services when I get my furniture! WOW!

It is important to remark that I made a lot of calls to the office. The operator mentioned several times that she could not do anything and that the people in charge (Sergio) were busy or unavailable, and that I had to deal with the Elijah (I am not sure why she was not able or willing to help either). My problem with the situation is that Elijah did not show any respect or concern for the situation that his lateness had created, lied several times about completing the job. He did not show any respect and he had the nerve to call me buddy!

The delivery part of the move was not any better. The movers did not bring tools to assemble the furniture, so we spent a lot of time looking for my tools in the boxes. I even had to drive them 20 min to home depot as one of my tools was missing and it was needed for assembly! The worst part was that there was significant amount of damage in the boxes and furniture. I had delicate and expensive ceramic pieces which were packaged carelessly with just a layer of paper and seemed to be just dropped into the box without any concern or care. All our fine vases and decorations were broken! So when we open the boxes there was a lot of damage. I have moved several times and never experienced work so recklessly done. Some furniture was not disassembled properly, so there was a significant amount of damage. Others had corners damaged, and some of the broken pieces were missing. Furthermore, at the end of the deliver we had several items missing, some of it which took another 3 weeks to be delivered!. Unbelievable lack of concern the packing and the transport was extremely careless, but in addition. To make things worse, I did not receive it all my furniture. When I received the second shipment (about 2 months after the move), there were items that were missing, an aluminum ladder and glass shelves for the china cabinet. In addition, the movers also packed toilet plungers with clothing! They also packed bags full of trash in one of the large boxes, so I actually paid for transporting trash!

I had to call several times the claims department fo finally made a claim. First they they told me that I had to go through the normal process and that I needed documentation which was not provided by the drivers. The representative told me that, as the driver did not hand me the paperwork, I had to wait until the driver provided it within 3 business days. As I did not receive a call from claims department, I called for a follow up a week after, I spoke to Summer, who was rude and apathetic, and told me that it was not her problem and that I had to call back in two weeks. As I did not receive feedback, I called back dispatch who was able to provide the documentation required. I called again, and summer told me that I had to wait 3-5 business days. After 7 business days I call back the office as I knew the customer service and satisfaction is not the priority of TransVan Lines. I am in the process of filing a claim for the broken items, but the claims department is BS.

Move size: 4+ Bedroom Home Service cost: $20000

These are one if the worst in industry with no integrity or respect for their customers. They put everything on inventory and quoted 1100$ for my move. Idiots came on time and loaded my goods in truck amd then said you have big items and quote is $4000.
I can not beleive jumping cost by 4 times. And reason is your bed has big frame and headboards which was clearly written in inventory. My boxes are big just because it did not say “large” on outside box.

After 2 hrs of argument I cancelled it and they put my furniture in parking lot with attitude.

Beeare of their SALESMANS ( especially GUS) as they talk very nice but has not control on shipment part. They will not even pick ur phones.

Move size: Studio Service cost: $1100

They are not a moving company they are just shippers! They are very nice on the phone and hook you by providing a reasonable quote of $3100 for a 2 bedroom home. After I started packing I called and added more items and the quote went to $4400. On moving day vendors showed up, put all my belongings on a truck and stated the move will now cost me over $9100! A scam but not the worst of it! From there my items went into a warehouse and sat for 2 weeks! Then loaded onto a bigger truck where after numerous phone calls my belongings finally showed up 3 weeks later, but almost everything was destroyed after being moved 4 times by people who do not care about your belongings. Trans Van Lines have you pay by cashiers checks because they know if you paid by credit card all would stop payment after your belongings are destroyed! DO NOT USE THEM contact a reputable moving company who does not use outside vendors and throw your items around 4 times to save money! HEED MY WARNING!

Move size: 2 Bedroom Home Service cost: $9100

I called trans van lines to conduct business with and after the sale person (Felice) gave me a quote, I was bombarded with calls every single day for four (6) days wanting my business. After deciding to use them, I was given a price for the haulage, told the amount to deposit and informed of the final payment on delivery.

Sale rep told us the cost would be $1470, which included $75 because we were on the third floor and it is a one time payment. we were also told the cost is our FINAL PRICE

when the guys came to load my items, BEFORE they started loading, we were given some papers to sign which we did. AFTER they finish loading we were told we had exceeded our cubic space. At no time the sale rep mentioned $1470 was for only 400 cubic. we were also told by the loaders, it is $75 per FLIGHT OF STAIRS. With the additional cubic space our items occupied, we were then told the additional 200 cubic took our final price to over $2700. When we requested the items be taken out the truck, we were informed of a payment to remove them. We were also informed the delivery will be done in 3-5 days. Then we were told there are charges for the company providing boxes to put the stuff in.

With our personal items loaded, and we got to our destination without them, trans van lines called to informed us that our delivery is 2-14 days. In an attempt to verify the information we were giving by the sales rep versus the details in the contract, we tried calling the sales rep and she was suddenly unavailable for several days, in fact, we never ever got her and the agent actually hung up the phone on us. When I called back and asked if she actually hung up the phone, she said the frequency went out. I was also told, they not discussing anything with me because it was my wife who signed the contract, yet my signature was on the receipt for the deposit. When we query the cost we were told the original quote was an ESTIMATE which was our FIRST time hearing that $1470 was an estimate. A few days later, we were called again and was told IF THE TRUCK IS TOO BIG TO GET TO OUR LOCATION, WE WILL HAVE TO PAY FOR A SMALLER UNIT. None of this was mentioned by the sales rep, and we were constantly told "THAT IS WHAT YOU SIGNED TO"

After receiving our items, we unwrapped them and realize, our dining room set and night tables were DAMAGE to the point of disrepair. We showed it to the delivery clerks and took pictures. Then the driver gave us papers to sign and told us "you have to sign now, I cannot wait for you to check all the boxes, im going to Connecticut" We make note of the damage table and night stand and signed. Upon further query, the claims department told us, THEY WONT REPLACE THE ITEMS BECAUSE WE SIGNED TO SIXTY CENTS (.60cents) PER POUND OF DAMAGE ITEM.

This company has the ugliest most unprofessional customer service I have ever experienced. Their sales rep gives MISLEADING information and only aim to get a commission from customers rather than giving FULL details of their policies. They work towards getting your signature to secure your money but has no intention to make their FINE PRINTS known to customers BEFORE you sign their contract. I feel like I was SCAMMED and ABUSED for my money, while enduring their UGLY service by their decision NOT to be fully transparent. I would NOT recommend this company TRANS VAN LINE to anyone.

Move size: 2 Bedroom Home Service cost: $2397

When we 1st hired this company they gave me an estimate and then later on more and more charges kept getting added on after signing the contract. We gave them half of their down payment over the phone and then we had to pay people to pick up our items and pay Again at pick up from the house to the destination at the dust and nation I was told to Have $512 in cash and that would be the most I would need for shuttle service which I had to pay because their driver is not a skilled driver. The charges came to $662 which are more than the 512 I was told to come up with. Also on the day of delivery are propane tank was getting filled and the truck is huge but because the propane driver knows how to drive a truck he was able to get into the property fill up the tank turn it around and leave the property like someone that has come and sense which trains Van and United American movers drivers do not have common sense. Instead they prefer to create a situation and make all kinds of excuses to stick you with shuttle charges in various fees and then I haven't even touched on the damages yet. They didn't unwrap all of the items because they knew that they were damaged and the pieces would fall off of a treadmill that I had and they left in such a hurry they just wanted a signature and to leave and wanted us to sign a sheet that said that there were no damages but there were damages that they were trying to avoid. Take your chances if you really want to use these guys but I'm telling you from start to finish they kept hitting us for hundreds of dollars and they do it well they have your personal items so you're a hostage.

Move size: 1 Bedroom Home Service cost: $4200

I had the greatest experience ever dealing with Trans Van line and have already started referring them to my friends! The team arrived right on time as promised on my moving day. They were extremely efficient and careful in everything they handled and did at my house. Everything was left clean after the move-out and I did not even have to clean a thing after all activity on all 3 floors. The 3 guys were extremely patient with the heavy items and all my items arrived safe and in one piece, not a single scratch. At my new condo, the team was exceptionally careful with the shared areas and they laid out runners all over my new flooring to keep it clean and not cause a single scratch there as well. They carried items, rather than drag them, and they were courteous and respectful throughout the process. Everything was put in its spot and they were in and out in under 4 hours, even though I had a lot of stuff and a bedroom that they disassembled and reassembled, really nicely, for me. Move day was the smoothest part, to my surprise, and I would definitely use American's team for my next move!

Service cost: $4578

A good customer care service can really make or break a company. I have hired several moving companies before and while they did have capable movers, their customer services was outstanding. I think the theory is that if the movers do a good job, and customer service knows communication is key. In reality, when you have to entrust strangers with your valuables, a good customer care service really helps. I think Trans Van lines has an amazing customer service. I hired them for my move from Raleigh, NC to Springfield IL last month. The woman on the phone was very experienced. She explained to me about all their packages, took time listening to my requirements and then called me back with a brilliant quote. They confirmed the arrival time for the movers through emails. The movers were very efficient, but most companies have them. What really sets Trans Van lines apart is the ability to make you feel like you are in safe hands; all the credits to their customer.

Service cost: $3269

I moved from Lakeland Fl to Rhode Island and it was a nightmare!

The rep that helped me in the beginning, was wonderful and it was because of him that I decided to go with Trans over the other companies that I called. However, once the moving day arrived it went downhill fast.

They arrived 4 hours later than I was originally quoted which meant I wouldn't be leaving until much later. I was very careful in telling the rep what I would be needing to move, I used standard boxes from U-haul so they would have proper sizes and yet somehow I ended up way OVER. I was not allowed to speak with my rep and then was told that they would honour the original quote, if I gave them a good review. This seems to be something else that this company has pulled with other customers.

When it came time for delivery the fun continued. Luckily for me the apartment I was moving into didn't have restrictions on when move in activities can't happen, as they called me at 6:30 am on a Sunday to let me know that they would be at my place by 7 am. They needed to be quiet, because the last thing I needed was new neighbours hating me for waking them up on a Sunday morning, or complaining to the landlord. One of the 2 guys couldn't read English and was putting boxes all willy nilly. Boxes that I clearly labeled as FRAGILE were crushed, heavy items were placed on smaller, lighter boxes. It was a mess.

The big WTH moment came when they brought in my dining room chairs and were getting ready to leave.. without bringing in my table. When I asked about it they said that they didn't have a dining room table!! Somehow a 253 pound slate and wrought iron table disappeared between my old home and their storage facility where my things were kept for about a month. How do you lose a huge, heavy, table!! They were never able to find it or a small storage cube.

I lost so much thanks to water damage from Irma and thanks to Trans I lost even more. A lot of glass and pottery was destroyed and I know how to pack things. Everything was thickly bubble wrapped,then padded and finally placed in boxes with copious peanuts. I have moved across the country many times, sometimes moving myself and I never had as much damage as I had from this move.

People are rude, they lie, and they coerce you when you are at a very vulnerable point.

The emotional and financial toll that this experience has caused is tremendous and I won't ever be able to get back what was lost.

Stay away from this company.

Move size: 1 Bedroom Home Service cost: $1150

Working with this company has been a blessing. I called in and had a quick, informative conversation, and a few hours later I received a quote by email. I agreed to the contract based on the fair and competitive price point in addition to the initial phone call. I had been assured that the professionalism of Trans Van Lines was unmatched. Well, both the pick up and delivery proved that the expectations were accurate. The workers for Trans Van Lines were meticulous enough to take close care of all items, and yet they moved quickly to finish the work surprisingly fast. We were thrilled to have such an excellent crew. I should also note their timeliness. Continually on schedule with excellent communication. I felt confident each step of the way that our move was being handled efficiently and professionally. And it was! No scratches, nothing misplaced, all on time. I’m very impressed and I would recommend this company to anyone.

Move size: 2 Bedroom Home Service cost: $2600

I was so excited to find out that I could even afford the move to begin with let alone actually do it!

When I got my quote I was glad that it was well within my budget. Moving can cause mayor anxiety, especially from state to state. Lucky for me Trans Van Lines was professional, courteous and compassionate to my wants and needs; great customer service!

I moved on Valentine's Day and my stuff traveled 2486 miles to meet me at my new home in flawless conditions. I can not complain.

Now I will be living the California lifestyle I have always dreamed of and it was stress free with Trans Vans Lines.

Thanks for the VIP treatment!

Move size: Studio Service cost: $3829

Choosing a mover was really stressful for me. I don't have a lot of experience in moving across several states, and wanted a reputable company I could trust. I talked with several companies and read hundreds of reviews before choosing Trans Van Lines. Their agents answered all of my (many) questions patiently and set me at ease.

On the day of the move, the movers were punctual and courteous. I am thankful that they made my move that much easier and took away some of the stress.

Move size: 2 Bedroom Home Service cost: $3000

Do not use this company! I used Trans Van Lines to move a small food cart from Miami to Denver and it was a nightmare. First, they quoted me one price based on the size and weight of my cart. I signed a contract based on those dimensions. When the movers showed up, they "estimated in their head" that the cart was actually larger than the measurements.. they tried to double my price. I did not pay. Upon delivery in Denver the cart was all scratched up and dented. It has been 4 months and they have yet to answer any of my emails or calls regarding the damage done. I am in the process of filing a lawsuit. Please use my mistake as a lesson, do not use them.

Service cost: $1200

Do not, under any circumstances, use this company! They are professional liars and they will hold your things hostage. I moved from Florida to Virginia with Trans Van Lines, the original quote I was given (after inputting all my things correctly into their calculator) was $2663. The company showed up, I walked the lead through the house and pointed out everything that needed to go. He said ok. They load up everything on the truck, then the lead comes back in and tells me that the quote was incorrect and I have "a lot more stuff" and that my new total is TWICE what was originally quoted - now $4581. And they added extra fees (over $800 that was not on the quote) and a distance carrying fee (which is supposed to be added when they have to carry the load more than 75 feet, at my house they had to carry it literally 10 feet to the truck). By this time, my stuff was on the truck and I felt hijacked. You owe 70% at pickup and I was told on the phone that if my quote was wrong at pickup that I could pay the balance at delivery. Lie. The lead told me that the extra was due right that second. Did I have another $1,100 on me to pay? Of course not. I called the salesman and reminded him of what he promised and they took the load. But at this point, my pain was just beginning.

I emailed their customer service, the salesman, and found the email for the president of the company and went over what happened and how I felt scammed. Did I hear anything back from anyone I emailed? No. I called customer service numerous times and finally got a hold of someone how said she would research my issue and call me back the next day (Friday). End of day Friday comes and I haven't heard from her, so I call customer service again and ask for the rep, only to be told that she had left for the day and would not be back until 10am Monday. She never called me back.

Then I got a nasty gram from the company telling them that I "owe" them the extra % before they'll ship my stuff and I had to wire them the money. So their finance department gave me their bank account information and I took off work to go wire it at my bank and paid the $30 wiring fee. I got a notice the next day that the wire failed and I was charged a $50 fee for the failure. Why did it fail? According to Trans customer service, it failed because the day they gave me the account number to wire into, they CHANGED their account. So I then had to rewire to the new account, for another $30. So now the wiring fees had reached $110 and they couldn't care less and refused to dock the money spent on wiring off my total, even though $80 of that was wasted on their mistake. But now I was paid up and wanting my stuff.. well..

I had been promised by their sales person that my things would be delivered to my new home on a certain day. Lie. When the time came to talk to the delivery department, I mentioned this particular date that I was promised and was told "no, that's the day it leaves on the truck to go up to you, which could take up to 10 days to get to you from that date." I said that wasn't what I was told by their salesman, only for the delivery dept to tell me that is "not the way it works, we can never promise a delivery day." So I had moved into my new place in Virginia and had 0 furniture for the first week that I was there.

I called the customer service department numerous times, wanting some remedy to all the extra fees that had been charged to me and the lies that were told to me. Finally I get transferred to the Exec. Director of the VIP Customer Care Dept. I went over everything with her on the phone and touched on every lie the salesman told me. She told me that it "doesn't matter what the salesman told you, you owe us this money or we wont deliver your furniture." I was floored. She basically admitted that the salesman lied to me and that they had no problem with that, all they wanted was their money. After about an hour of "discussion" she did take off some of the tacked on fees, but did not take off the extra money spent on the wire. My final total was $4206, which is $1,543 more than quoted.

Once I finally got my stuff, some things were damaged and some things missing altogether. Total nightmare from beginning to end. I guarantee the positive reviews for this company are staged.

Moral of the story is, this company will lie to you and severely undercut your quote and will surprise fee you to death. Then they will hold your things hostage until you pay them what they think you owe them.

My advice: Rent a uhaul/budget truck/etc, hire movers to move your things into that truck, then drive the truck yourself to your destination, and hire movers again to unload. You'll save yourself A LOT of hassle over dealing with scam artists like Trans Van Lines.

Move size: 2 Bedroom Home Service cost: $4206

Making the move from PA to NJ, I was surprised that the easiest thing was actually the move, thanks to Trans Van Lines! Price was affordable, competitive or better than the others I've contacted. But what made me choose Trans Van Lines was the customer service and the good reviews I've read regarding them. It's hard finding friends and family to help you move, so imagine moving out of state! But thanks to Trans, it was all taken care of for me, and in a timely fashion. All of my items arrived in tact! I would have been hesitant about trusting my belongings with other people, but this company helped me feel safe and trust them. If I ever move out of state again (and I hope I won't have to) I will be calling Trans Van Lines! Thank you!

Move size: 4 Bedroom Home Service cost: $3150