Trans Van Lines

I do not have enough characters to detail everything that occurred with this company but I strongly urge anyone looking for a mover to not use them. They underestimated our move total by 50%. After the trucks were loaded with our items they presented us with an amount double what they had provided us. They did not have a big enough truck to load our items or enough movers. We overheard the lead mover talking to their home office about posting on Craig’s list for more help! The customer service they provide is a joke when trying to call them. They never return your phone calls. They also then increased our storage price. Most of our furniture was damaged. I can go on and on about our nightmare with these movers but stay away from them!!

Move size: 4+ Bedroom Home Service cost: $12000

On July 18 2018 I received my shipment of boxes from Florida to Colorado.
I can’t even begin to list all the items that are severely damaged or broken or lost / stolen

Let’s start with the damaged ones (and I didn’t open all the boxes yet so I’m only listing the things that I saw but seen the conditions of the boxes I’m expecting more )

- glass cabinets - broken glass
- mirror cabinets - broken and chipped in several points
- master bed electric piece - not working properly + both the outlets are broken (it was all bent and put away without ANY kind of wrapping or caution)
- antique chair - broken (leg ripped)
- electric couch - connecting part broken (ripped apart)
- dining table - all the corners are damaged
- dresser - broken
- king bedroom dresser - broken (leg ripped apart)
- chess table - severely scratched
- mugs collection - destroyed

The conditions of the boxes in witch my belongings Arrived are EMBARASSING
The boxes Are damaged, broken.
It looks like they were taken and threw against a wall. Most of the plastic sturdy boxes are broken/ damaged.
(See pictures attached)

THE FOLLOWING ITEMS ARE LOST AND NOWHERE TO BE FOUND:

- 65 inches Samsung CURVED tv - 4K
- king mattress
- peter lik photograph framed - this is a precious limited edition piece of art . The current price for it in a gallery is 35,000 $


Second shipment just came back

The STOLEN items from the previous shipment are nowhere to be found (of course)

My rowing machine is broken, scratched and severely damaged

My Nordictrack treadmill is broken , there are several scratches , the right arm is damaged , the arms cushion are ripped , the electric cord is shredded. The conditions in which my stuff was loaded into the moving truck were AWFUL . The negligence of your company and your workers is by far the worst I have ever seen.

My patio furniture (chairs, table and lounge chairs ) was all damaged. Scratches all over it.
they lost several parts and pieces of my furniture and now I am unable to put it back together .

They were rude, disrespectful and overall EXTREMELY UNPROFESSIONAL . Let alone the fact that they give3 you an estimate and then, after loading everything on the first truck (literally throwing your belongings ) they tell you that they want more money.

Nobody from the company called us, gave us information on how to file a complaint.
The only communication we had with trans van lines was a text message from a former employ that texted us : " I resigned from working for Trans Van Lines over two weeks ago, because I was very disturbed by what happened with your move and the poor service involved following your first delivery. That made me sick to my stomach and I lost all my motivation to work for them after having g a position there since last year. I am very sorry that their service for your move was so poor, and I resigned over it, as I can no longer be part of that organization ".

Move size: 4+ Bedroom Home Service cost: $22000

I got a new job in another state so I had to pack up all my things and move across the country right away. My sister used Trans Van Lines when I helped her move into her new house so I decided to use them as well. Everything went really smoothly. I got to my new place on time and there were no issues when it came to getting all my stuff to the destination. The people who helped me were really friendly as well. I thought the move was going to be stressful but it wasn’t that way at all.

Move size: 1 Bedroom Home Service cost: $2000

There are a lot of mixed reviews for Trans Vans Lines and I was not sure that they would do a great job in assisting me. I have used many different companies in the past and I have not deemed them to be reliable. However, this company did a phenomenal job when moving my things. They arrived promptly on time and handled all of my belongings with care. The movers had no problems delivering my things from Delaware to Virginia. When I opened my boxes there was nothing missing and nothing broken. This was a surprise since the moving companies I used in the past broke a few things. I was pleasantly surprised by this experience and will use Trans Van Lines again in the future.

Move size: Studio Service cost: $1500

We recently used Trans Van Lines for a move from Melbourne, FL to Canton, GA. We have moved several times, but never had a move of this magnitude. We have used other moving companies in the past and have been less than satisfied. We are happy to say that we have finally had a great experience with a moving company. The entire staff was very professional and friendly. Scheduling was a breeze. The move was seamless. The movers were very hard working and arrived on time. We were pleasantly surprised at how smooth the transition to our new home went. The movers were very gentle with our belongings. Upon arrival at the new home, we had nothing missing or broken. I would recommend them to any of my friends and family and will be using them for all future moves!

Move size: 2 Bedroom Home Service cost: $1800

Lied about the amount quoted, the price doubled the day of the move. They taped on top of my tape, and charged me for the 30 rolls they used. Left the cardboard empty rolls on the floor throughout my house. It has been three weeks, they asked for more money, I have yet to receive my things. I’ve called 5 times today 8/10/2016 and they don’t know what to tell me, and then hang up on me. The worst company I have EVER dealt with! My kids and I are left with our personal belongings being held hostage by this less than reputable company.

Move size: 2 Bedroom Home Service cost: $5300

My husband and I move frequently for his job, and our normal moving company wasn't able to move us from Michigan to Texas this time, so we had to choose another one. I can promise that we'll be using Trans Van from now on, as we were really happy with how they handled our belongings and the movers were courteous in our home. They never lost patience with our 2 kids asking a million questions and occasionally being in the way. The whole move was super easy, and we were able to call to get updated on where our belongings were. I might not be looking forward to unpacking all these boxes, but I know who to call next year when we have to do it again.

Move size: 3 Bedroom Home Service cost: $2500

Hi there! So, the story is that I moved from Miami, FL to Laguna Beach, CA. I am seriously so happy with the level and quality of customer service and support I received from this company. I always search for the best deals and bang for my buck, but how I’m treated matters the most and am super glad I decided to go with them because not only did they literally beat their competitors by hundreds of dollars, but they also were super courteous folks. Will definitely recommend them in the future as well as use their services every single time I move now. Thanks you guys!

Move size: 1 Bedroom Home Service cost: $2441

My daughter needed to move her furniture and art from California to Seattle for school. Moving to another state is overwhelming so I helped her with the process. Of all the moving companies I contacted, this company was the easiest to schedule. I went over the list of items we planned to move with them and agreed to pay extra for special handling, all of which was discussed beforehand. Glass items, paintings, and miscellaneous supplies which my daughter had pre-packaged were handled carefully as requested. Communication was great with the moving team was very professional. As reported happily by my daughter, there was no damage or breakage anywhere. Thank you for making my daughter's moving experience a breeze and one less thing to worry about!

Move size: Studio Service cost: $2000

I wish I could give Trans Van Lines more than 5 stars for helping us move! They were exceptional and super professional at helping us move.
We used to live in Iowa but after college I decided to move to New York City. After five years of living here my husband and I bought a house and we needed help moving. We were extra cautious on deciding which moving company to choose. After a long debate we decided to use Trans Van Lines and we couldn't be any happier.
They were not only professional, but fast movers as well. When they got to our apartment I let them know what items needed moved and they started working right away after we finished chatting. We then got to the house and I directed them as to where items went. They were extra cautious about our dishes and other fragile items. We had a lot of stuff to move but they got it done within a timely manner.
Thank you for helping us move and I'd Trans Van Lines to help us move again in a heart beat.

Move size: 3 Bedroom Home Service cost: $2200

July 2018: this is recent so I'll be simple and straight forward. DO NOT USE THIS COMPANY TO SHIP YOUR VALUABLES! Miami to NYC may be a 3 week process. They will promise the world..the mintue they get your money, then your items, you're done. $1200 quote grew to $1600 to now $2200. They're rude, unprofessional and just do not care. Do not use Trans Vans Lines for your shipping. Just don't do it. I'm aligned with the countless of people who've been duped and decieved. Do not sign contract..rent a Uhaul. Look at the damages from other reviews!
Here is a National Victims Hotline
(800) 424-9071. They're are 900 victims nation wide. Call them and make your voices heard about these criminals named: Trans Van Lines.

Move size: 1 Bedroom Home Service cost: $2200

I did a long distance move from south Florida to Rhode Island. They destroyed a lot of my property. Must’ve left some of my boxes in the rain because my clothes and linens were wet, bled on by dye, Black from mold, and stunk so bad that I had to throw 3 large boxes of clothes and linens out. I had a 6ft wooden bookcase that was so destroyed that it couldn’t even be taken off the truck. After paying almost $3000.00 once they got my money they changed. If you get the 2nd option on the contract you might as well say goodbye to your stuff because they make it impossible for you to get compensated for their total irresponsibility. They also broke all the glass of my beautiful maple china cabinet. They totally devastated my moving experience. Don’t use them because if you do I promise you, it’ll be bad.

Move size: 2 Bedroom Home Service cost: $2850

Moving long-distance is never easy, but frankly, I don't know how I would have done it at all without Trans Van Lines.

My experience was hassle-free, and by the end of the day, I was settled in my new house with scratch-free furniture and fragile items intact. The staff was professional, and they followed all instructions to the tee.

The movers were both efficient and friendly. They were easy to talk to and happy to go the extra mile if asked. I really don't know how my move could have gone better, and I highly recommend this company to anyone who is dreading their state to state move.

Move size: 2 Bedroom Home Service cost: $2500

I almost never write reviews, but I felt compelled to after working with Trans Van Lines. Moving always sucks, but Trans Van Lines made it as painless and easy as humanly possible. The movers were friendly, professional, and punctual. They took extreme care when moving our items, and everything arrived in immaculate condition. They took the same amount of care moving our belongings into our new house as they did moving it out. I will never work with another moving company besides Trans Van Lines again!

Move size: 3 Bedroom Home Service cost: $3000

I can’t believe I am writing a 5-star review for a moving company, but here I am! I dreaded moving from Michigan to New York. I briefly considered doing it on my own before I realized that was completely crazy. I researched, I Yelp, I called every friend who had moved in the past 5 years—and finally, per a friend’s recommendation, I settled on Trans Van Lines.

The team I worked with was professional and conscientious from the start, and my fears of shattered glass and scratched furniture were put at ease. They were quick and efficient in packing the larger things that I had not prepared in advance, and I appreciated the care they took loading everything into the truck. The last movers I used were very haphazard which resulted in damaged furniture upon arrival.

Everything made it through the trek to New York safe and sound. Load out was quick and easy. I couldn’t believe my cross country move was easier than one across town. Thank you to Trans Van Lines for their phenomenal service!

Move size: 1 Bedroom Home Service cost: $3000

I had a cross country move and I wanted my items moved right away. First off they underestimated my quote so I was surprised when the movers came and charged me $800 more than what I was told over the phone. I had an antique china cabinet that’s small in size. I was charged an oversized fee for the china cabinet. It took 48 days for my things to arrive and I originally told it would take up to 21 days. My china cabinet is missing! To add insult to injury the shelves are here but the cabinet isn’t. Several of my items are broken including all of my baking dishes, a chandelier, jewelry box, my pressure cooker has a huge dent, picture frames, several dishes, coffee cups, pottery from my childhood, Plus my name was placed on 3 other items that wasn’t mine. If you want your things (and let’s throw in some things that don’t belong to you) don’t use this moving company.

Move size: 2 Bedroom Home Service cost: $2500

Trans Van Lines gave my family and I the most satisfactory moving experience we could have imagined. When the movers arrived to start packing our furniture and boxes into the truck, they were very careful with their work. I was happy to see them use a lot of padding to make sure our furniture came out of the move unscathed. I don't know if I would have expected such a good moving experience from the very reasonable price I paid, but Trans Van Lines went above and beyond to guarantee that our move was completed successfully and safely. If anyone asks me for a recommendation for a good mover, I'll be sure to tell them about my experience with Trans Van Lines.

Move size: 2 Bedroom Home Service cost: $2000

When I got a job offer too good to refuse but halfway across the country, I didn't know where to start. I had 3 weeks to get to my new city! The last thing I needed was figuring out how to get all my prized possessions to Texas. Fortunately, I found Trans Van Lines! Not only did they have the best price around but their customer service was unparalleled. Their dedicated team made sure I was taken care of from the get go. The day before I set off for Texas, Trans Van promptly showed up to my old door and packed everything with great care and attention to detail. A short while later, all my belongings were moved into my new place with the same great care. If I ever move again, I’ll go with Trans Van Lines!

Move size: 1 Bedroom Home Service cost: $2200

Earlier this week I got a job offer a few states west of me. I didn't know how to feel but I knew I had to get moving and I had to get moving quick. I searched around to find how in the world I would get all of my possessions on the road and came across Trans Van Lines. This company is top-notch. I had a large television that needed to be moved, which I was the most worried about, and they got it to my new apartment safe and sound without a scratch. Not to mention all of my other belongings were packed NEATLY. I don't think I ever had a package that was packaged with the intent to make unpacking effortless! If you're looking for any type of moving service, big or small, don't hesitate to reach out to these folks. Top notch, quality service!

Move size: 2 Bedroom Home Service cost: $1550

Moving is already stressful enough, but I needed to move back to my hometown while six months pregnant. I am so SO thankful for Trans Van Lines. I can't brag enough about their customer support. The entire process could have quickly become a nightmare but they made it so easy to get all of my possessions, big and small, to and from with no trouble.

They were so helpful and patient, even when I'm sure I was a bit bossy. They even took the time to handle fragile items with special care to be sure nothing would get damaged.

I really hope I don't have to move again in the near future but if I do, I'm definitely using Trans Van Lines again!

Move size: 1 Bedroom Home Service cost: $1500

My husband received a great opportunity in Seattle! Yeah, but now what?? Since we never made a cross-country move, we had no idea what to do next. We reached out to friends from Church who live on the Air Force Base and they referred us to Trans Van Lines.

While my husband left for Seattle, I was left handling the move myself. I started the program being extremely intimidated but Trans Van Lines made the entire transaction effortless. WOW! The interaction we had was absolutely brilliant. Their customer service was superb. While everything went great with the packing of our home, labeling in N. Charleston. The team was so nice.

But the move was cross-country, no matter how well you pack items somethings always break. Well, after getting into our new home - I contacted Trans Van Lines to deliver all our items, I was expecting damage. THERE WAS NO DAMAGE! I was elated.


I highly recommend this organization, they made an absolute stressful situation..effortless. Thank you - Trans Van Lines!

Move size: 4+ Bedroom Home Service cost: $3000

I was in a bit of bind to find a moving company at the last minute. Trans Van Lines showed up and honestly showed out. I had originally had another company set in place to move me from VT back to my hometown in FL. I was doing the best that I could but there were so many delays that I could not take it anymore. After about two cancelled flights and waiting around all day for the last moving company, they ended up being a no show. Luckily I was able to get refunded and find Trans Vans Lines through another search. Finding long distance movers is really hard, especially up North for some reason. Vermont is basically no mans land and very few trucks pass through. If they do, its usually because someone is moving into the state and that’s not very often. Anyway, I was able to receive a quote to have both my studio apartment and Lancer moved for a much lower price than the last company. Although I was a bit apprehensive to give another company a shot, they delivered on their promise. They dealt with my apprehension and gave exceptional customer service. Provided me all the answers I needed to my question and were able to send someone my way within a few days. I am so grateful for you guys! Thanks again!

Move size: Studio Service cost: $1800

I was moving from Scottsdale to Ventura. I just got a great job and couldn't pass up on the opportunity! I had to pack and move my 2 bedroom apartment in a pretty short time, so I was happy to find a company that could help me take care of all the hassle of moving my stuff across state lines!! The guy I spoke to was friendly and professional, he asked me questions and soon was able to give me a quote, which seemed like a reasonable amount to me to move my whole life! When we arrived the unloaded the truck and got everything into my new place for me, I couldn't have done that all myself!!

Move size: 2 Bedroom Home Service cost: $3000

Trans Van Lines where totally professional, they helped me clear out my condo in no time. Everyone from the office staff to the movers that helped move my belongings were very polite! They even helped pack some of my surfboards and other equipment. Had to relocate within a few days and, was nervous at first, with the new job and all, but Trans Van Lines really did put me at ease! My move from Socal to Norcal was flawless! Will be missing the waves though.. Everything was done in a timely manner! A++ Service! Made my move flawless! Great pricing!

Move size: 3 Bedroom Home Service cost: $2600