Trans Van Lines

Do not use this company! I used Trans Van Lines to move a small food cart from Miami to Denver and it was a nightmare. First, they quoted me one price based on the size and weight of my cart. I signed a contract based on those dimensions. When the movers showed up, they "estimated in their head" that the cart was actually larger than the measurements.. they tried to double my price. I did not pay. Upon delivery in Denver the cart was all scratched up and dented. It has been 4 months and they have yet to answer any of my emails or calls regarding the damage done. I am in the process of filing a lawsuit. Please use my mistake as a lesson, do not use them.

Service cost: $1200

This was our 4th move. First time using trans van lines. My problem was the quote started at $3,400 and when it was done, it was $9250.. I had to itemize everything and also give the dimensions of everything. Which I did. They said I need a truck for 1700 sq ft. When movers came, they gave me a quote of $9500 tops but might be less after they get everything loaded. they brought a 24 ft truck.well it took that truck and another half truck to load my stuff. I had 2 days to move so I told them they have to come back tomorrow to get the rest. Which they did after I had to call the office. Now here is the problem. When you give the person dimensions of your items, they put it in computer and go by that. For instance a reclining chair. Not all reclining chairs are same size. Also goes for dressers, tables and etc. so when movers go load up, the stuff you items for sizes won’t be same when movers load up the truck. Now, I wouldn’t be that upset if they tell me upfront that it’s going to cost me that much. The movers who loaded my stuff weren’t too friendly and the foreman tried to charge me for everything. I even had some of my things shrink wrapped. He was going to charge me $250 for tape and another $250 for shrink wrap. Had to call office again and they told foreman not to charge me. Geez. Now the movers who unloaded the truck, that was completely different. They were nice, thoughtful people. They went far beyond what I expected. We did get our stuff on the date we expected. Yes there some damage but very minimal. Although I did receive a leaf for a kitchen table that does not belong to me. I called them about it and told me they will call me back. Been 2 weeks now and still no call back. Just feel sorry for the people who’s missing that piece. Other movers gave a price and that was it. No hidden cost. With this company, expect it to higher.

Move size: 2 Bedroom Home Service cost: $9250

Do not, under any circumstances, use this company! They are professional liars and they will hold your things hostage. I moved from Florida to Virginia with Trans Van Lines, the original quote I was given (after inputting all my things correctly into their calculator) was $2663. The company showed up, I walked the lead through the house and pointed out everything that needed to go. He said ok. They load up everything on the truck, then the lead comes back in and tells me that the quote was incorrect and I have "a lot more stuff" and that my new total is TWICE what was originally quoted - now $4581. And they added extra fees (over $800 that was not on the quote) and a distance carrying fee (which is supposed to be added when they have to carry the load more than 75 feet, at my house they had to carry it literally 10 feet to the truck). By this time, my stuff was on the truck and I felt hijacked. You owe 70% at pickup and I was told on the phone that if my quote was wrong at pickup that I could pay the balance at delivery. Lie. The lead told me that the extra was due right that second. Did I have another $1,100 on me to pay? Of course not. I called the salesman and reminded him of what he promised and they took the load. But at this point, my pain was just beginning.

I emailed their customer service, the salesman, and found the email for the president of the company and went over what happened and how I felt scammed. Did I hear anything back from anyone I emailed? No. I called customer service numerous times and finally got a hold of someone how said she would research my issue and call me back the next day (Friday). End of day Friday comes and I haven't heard from her, so I call customer service again and ask for the rep, only to be told that she had left for the day and would not be back until 10am Monday. She never called me back.

Then I got a nasty gram from the company telling them that I "owe" them the extra % before they'll ship my stuff and I had to wire them the money. So their finance department gave me their bank account information and I took off work to go wire it at my bank and paid the $30 wiring fee. I got a notice the next day that the wire failed and I was charged a $50 fee for the failure. Why did it fail? According to Trans customer service, it failed because the day they gave me the account number to wire into, they CHANGED their account. So I then had to rewire to the new account, for another $30. So now the wiring fees had reached $110 and they couldn't care less and refused to dock the money spent on wiring off my total, even though $80 of that was wasted on their mistake. But now I was paid up and wanting my stuff.. well..

I had been promised by their sales person that my things would be delivered to my new home on a certain day. Lie. When the time came to talk to the delivery department, I mentioned this particular date that I was promised and was told "no, that's the day it leaves on the truck to go up to you, which could take up to 10 days to get to you from that date." I said that wasn't what I was told by their salesman, only for the delivery dept to tell me that is "not the way it works, we can never promise a delivery day." So I had moved into my new place in Virginia and had 0 furniture for the first week that I was there.

I called the customer service department numerous times, wanting some remedy to all the extra fees that had been charged to me and the lies that were told to me. Finally I get transferred to the Exec. Director of the VIP Customer Care Dept. I went over everything with her on the phone and touched on every lie the salesman told me. She told me that it "doesn't matter what the salesman told you, you owe us this money or we wont deliver your furniture." I was floored. She basically admitted that the salesman lied to me and that they had no problem with that, all they wanted was their money. After about an hour of "discussion" she did take off some of the tacked on fees, but did not take off the extra money spent on the wire. My final total was $4206, which is $1,543 more than quoted.

Once I finally got my stuff, some things were damaged and some things missing altogether. Total nightmare from beginning to end. I guarantee the positive reviews for this company are staged.

Moral of the story is, this company will lie to you and severely undercut your quote and will surprise fee you to death. Then they will hold your things hostage until you pay them what they think you owe them.

My advice: Rent a uhaul/budget truck/etc, hire movers to move your things into that truck, then drive the truck yourself to your destination, and hire movers again to unload. You'll save yourself A LOT of hassle over dealing with scam artists like Trans Van Lines.

Move size: 2 Bedroom Home Service cost: $4206

Making the move from PA to NJ, I was surprised that the easiest thing was actually the move, thanks to Trans Van Lines! Price was affordable, competitive or better than the others I've contacted. But what made me choose Trans Van Lines was the customer service and the good reviews I've read regarding them. It's hard finding friends and family to help you move, so imagine moving out of state! But thanks to Trans, it was all taken care of for me, and in a timely fashion. All of my items arrived in tact! I would have been hesitant about trusting my belongings with other people, but this company helped me feel safe and trust them. If I ever move out of state again (and I hope I won't have to) I will be calling Trans Van Lines! Thank you!

Move size: 4 Bedroom Home Service cost: $3150

Do not allow Omar in your homenif you value your integrity or belongings. This foreman does not move your items, he is careless and uses the excuse “he is only human” and is full of excuses as the day is long. Two confirmations on the phone, one upon arrival the four hours was enough time to reserve the elevator. Ten hours later, I asked Trans Van Lines to leave, and I moved the remaining boxes. Omar used vulgar language and left all the furniture prep (boxes were packed by me ahead of time) and moving to Jesus who was a very good and diligent mover; just a shame Jesus was the only “real” mover for a two bedroom move. Three attempts were made to speak to a supervisor on the phone. No manager or supervisor would take my call, I could only relay messages through the receptionist who apologized profusely. The contract states “one free month of storage” yet I was charged for one month of storage. I was told once contract was signed the my items would be at the destination in 3-5 days, I booked an airline ticket to meet my items within the 3-5 day window. The day of my move I was told Trans Van Lines was not sure when my items would be arriving. My move was fourteen days ago, I still do not know when my items will be at the destination, yet I am being charged for storage. I have moved four times, this has absolutely been the worst moving experience EVER. Do NOT use Trans Van Lines.

Move size: Partial Move Service cost: $2800

At first I was skeptical because I have heard a lot of stories about moving companies and the horrible service. TransVan Lines really made this process a lot easier than I could ever imagine. David was the gentleman who came to my house and gave me an on-site estimate. My wife and I were quoted an affordable price for the entire transaction. When the men who performed the pick-up came they were very nice and helpful. The packing was perfect. All of our stuff was noted on the inventory. The amount of time between pick-up and delivery was very quick and convenient. We were notified of any changes or steps being taken. The delivery went well, all the items were accounted for and the items were in the same condition as when they left our old house.

Service cost: $23500

Trans Van Lines did an excellent job at moving our belongings from Louisville KYto Little Rock, AR. All four movers were very capable and friendly. They arrived 20 minutes early which almost never happens. They displayed amazing skills in packing everything and loading them onto the van. The whole process took just 2 hours. I was so glad to see how fast they were since I was paying them hourly. The delivery was smooth as well. The van arrived on time and the movers unpacked everything and put them in their rightful places. We are so grateful for the efforts put in by Trans Van Lines.

Service cost: $3654

If there is option to give zero rating, consider that’s my rating. Stay away from these guys. I moved from Jacksonville, Florida to Jersey City, NJ and used their services for moving my things. They doesn’t seems to be real movers, they are sort of agent and very bad at it. My move was planned for Oct 1st week and it had moved to 2nd week due to hurricane in that area. Understandable, it’s beyond anyone’s control. They told movers will come to pickup things on Monday and that keep shifting by 2 days whenever I call them. They told they will give me 24 hours advance notice before coming and they called me at 11 AM on Friday saying they are coming at 1 PM. As I was already fed up with waiting, I said ok. They came at 5 PM instead of 1 PM and when they came, mover guy told, you have more things than what you told us. Only extra thing I had was one folding table and small rack. I said, don’t worry about those and pack everything else. They packed such a way it takes lot of space and after packing everything and loading into truck they said it’s more than what you reserved. I didn’t reserve any space, I just asked movers for moving my things from the list. It’s their problem how they are packing it. After loading everything they changed my quote from $1,200 to $2,300 without any previous notice. It’s for the same items I had listed in the quote plus couple of other small items. I can understand couple of hundreds but double of original quote? Mover called to his manager and his manager was threatening to leave all the items there and don’t want your business unless you pay $2,300. When I said, I don’t want your service, they were asking for $500 to unload the items. All this started after loading the items into the truck. Worst experience for moving. Not at all good for follow-up or any questions, be it over the email or call. To get speaking to someone it takes few calls and don’t expect any call back for voicemails. They charged additional $275 for bringing my items to my home as it was one way street and their large truck couldn’t enter, I understand and was ok with it. After unloading all the items, my king size bed is completely damaged and I’m running from pole to post to get claim for it. When I call, they transfer to someone who don’t pickup or just hang up the call. Finally when it was transferred the person who spoke said, full value is not insured and you would get 60 cents ($0.60) per pound! Seriously, while booking they said everything is covered if it’s packed by movers. I don’t know if I’ll get any claim done if it’s done.  Oh, I got my items after 3 weeks of pickup and I had been told it would be 7 – 10 days when they picked up

For anyone looking for movers, think twice and decide. And don’t get carried away due to their lower prices, you would end up paying double and regret it with your decision. .

Service cost: $2200

After calling multiple places for a quote I felt comfortable choosing them. I have absolutely nothing negative to say about my experience with Trans Van Lines. It was the easiest most stress free move I have ever done.
I encourage everyone who needs their services to take advantage. Other moving experiences have ended up with hidden fees, lost/stolen items, or waited weeks for my stuff to arrive. Not with trans van lines, they were very clear with the origin and destination. I recommend you talk to Avi, he was very clear and reasonable with the pricing, timing, and the moving process. AMAZING experience.

Service cost: $4500

I was told to keep this short, so in a nutshell, they will quote you one price but when they get there to pack the truck they will immediately tell you that you will be over in cubic feet, for me it was a substantially overage compared to what I was shipping even though I was shipping less items than what was in the quote. They charged for this additional cubic feet even before the truck was loaded. I was told that they didn't have time to do the paperwork until after the truck was loaded. They don't tell you until that day that they charge $8 a roll for tape, and use an excessive amount as well as $25 per box to box glass items (table top) which takes 2 to for boxes cut up, plus $55 in labor to box it. It was obvious from the beginning the foreman was told to add additional items to the bill. When you try to speak with your representative, you are told that they can't speak to you on your move date and that you now have to go through customer service, who will get back to you with 72 hours (Monday through Friday only). DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $2300

We had an absolutely horrible experience with Trans Van Lines. First, they arrived 90 minutes late with a team that was far too small for our job. Because of this, they did not even finish the first day, and had to come back two days later, supposedly to complete packing our house and to get the stuff out of our storage unit, all of which we had included on the estimate. Needless to say, they tried to up-charge us DOUBLE what they had quoted. We negotiated lower but still ended up getting fleeced.

The driver LOST the keys to our storage unit, which we only found out because the storage company called us to say our things hadn't been picked up. This whole debacle delayed our move by another three weeks! Then, when we started dealing with the car transport company they recommended, which they "included" in our estimate, the company said it would be billed separately. So of course, when they came to drop our stuff off, they announced that the original astronomical price we had now paid (which, mind you, was already $6000 more than they quoted) did NOT include the cost of the car transport.

To make matters worse, when our things arrived, almost ever piece of furniture was damaged in some way (so of course now we have to fill out tedious paperwork to get reimbursed for that) and some things were missing! And as if that wasn't bad enough, we had a bunch of stuff that belonged to an entirely different family! That family apparently had over a quarter of their belongings delivered to the wrong addresses.

And in all of this, not ONE SINGLE TIME did we get any words of apology or regret for the horrific experience we endured. Do yourself a favor!! Go with PODS, hire a U-Haul, honestly ANYTHING would be a better option than using this shady, underhanded, subpar company for your move. Why else would I even bother to write this review?? I stand nothing to gain except to hopefully warn the next unsuspecting vulnerable prospective customer. Consider yourself warned. And good luck!

Move size: 4+ Bedroom Home Service cost: $20000

Thank you Trans Van Line for you assistance in moving me from Miami to Georgia, the moving was extremely smooth and no damages, thank god .Communication and service through out the moving process between me and the main office and the delivery truck was really easy and convenient .I really don't trust to many of these companies for moving because of how I am with my furniture and home appliances but Trans line assured me their quality of work and professionalism, and successfully applied it to my moving. I recommend trans Van Line to anyone .Thank you for your help once again Trance Van line.

Move size: 2 Bedroom Home Service cost: $2500

This is a terrible company to work with. They moved my pick up date back twice in the same week. Arrived late, leaving me very little time to finish with the house before I had to leave the state a day and a half later.
The original estimate was not accurate but they waited to tell me this after loading most of my items. Then tells me the cost it going to be almost triple the estimate. By this time I have very little chose but to continue because of my moving time frame. According to them items were listed as wrong size or not at all.
I started working with this company in March and was assured that my items were listed correctly and I had faith in the person I spoke to on the phone. Don't believe everything they tell you. Read the fine print. The labor and material costs are not listed on the estimate. $550 for cardboard and tape! My original estimate was $1600, my final cost $3684. Big difference.
When it was time for delivery I gave them a date and it took over two weeks to deliver my items. They contacted me by email with a date range. I had to make contact with them two more times before I received my items on the very last day of their estimated arrival which was Labor Day. One driver and he had to call a local guy to help him unpack the truck. Not a very professional company. Damaged items and missing pieces. Customer service is not helpful. All I got was "you signed the contract". So beware! Do your research.

Move size: 2 Bedroom Home Service cost: $3684

By far the best moving experience I've ever had! The team at Trans Van Lines went above and beyond on my move. I quoted several companies and Trans Van Movers was very reasonable and worked with my budget. The team prompt to arrive and extremely courteous .. even watched out for my pets (a biggy for me!!). The extra effort they put in on padding and wrapping my furniture was much appreciated. I am definitely going to recommend this company to my family and friends!

Move size: 3 Bedroom Home Service cost: $4000

I moved from Tampa to Miami- My Daughter scheduled the truck and she a few items but the truck was scheduled to pick up between 4pm to 6pm and arrived at 9am in the morning. Of course I Had to rush from work to take the out front money that had to be paid. I left my daughter supervising and the truck driver wrapped items I never requested to be wrapped adding to the cost a 634 dollars to the shipment not counting the 1200.00 dollars. so the estimate cost of 1500 increased to 3200.00 hundred dollars. the driver never filled up the view doc they are require to complete and advise of the real cost. Later holding hostage the items in the truck. delaying my family, including my daughters trip back home. they advertise a 72 hours deliver and it took them 5 days to deliver an incomplete shipment as I was missing a double dresser and 50 inch tv. The TV was found a few hours later and it took them 7 days to deliver. The dresser is yet to be found. I just found out today I paid 3.5 per cub and I am entitle to .60 cents per pound so I will not be returned not even the cost of the shipment without counting the dresser. I have spoken to everyone in that office, and even my ex husband has called. I was even suggested to go and pick up the tv myself, a 3 hours drive to pick up the property I paid to be deliver to my house. it has been a lie and changes in prices from the beginning. I had to beg for my things to be deliver to me. It is a shame that we live in a country like this and companies take advantage of the consumer the way this company has done to me and pretty sure to others. It is a legal Robbery. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $2802

While I have moved plenty of times growing up, the coordination had always been handled by my family. My move to Baltimore was the first move I had to handle by myself and Trans Van Lines made it incredibly smooth and relaxed.

While I had done most of the packing myself, there were a few things left unpacked and they were happy to help me finish up before loading up the truck. They took great care with my valuables and everything arrived in excellent condition. Packing and unpacking the truck was speedy and efficient which was great since the apartment buildings have specified time windows for moving.

If I decide to move again I will definitely contact these guys!

Move size: 1 Bedroom Home Service cost: $2500

People never ever use this company for your moving, they are a bunch of liars, they treat you very nice until they get you, they give you a nice price, but when they come to your house the price automatically change 3 times bigger, I was planning to move from Florida to Texas and use them, but thanks God I didn't, I tried several times to call them and ask for an explanation but no one give me a satisfactory answer finally the nasty secretary told me that go to another company and good luck with them, they are very unprofessional and again a liars, any way before any thing with then check the reviews and you will agree with me, an fortunately I didn't check then, most of them are bad
Patty.

Move size: 1 Bedroom Home Service cost: $1300

They are a big professional liars, I was moving from Florida to Texas, I call them and talk to Tonya, she was very nice, and gave me a great price and keep in touch with me all the times, but when it was the time for the moving and they change the price 3 times higher, I try several times to talk to her and of course it was impossible, finally the nasty secretary I think her name is Maria, told me to use another company and which me a good luck, because according to her it was nothing they can do, they are a very irresponsible company and very rude with the customers
PLEASE PLEASE don't use this horrible Company
Patty.

Move size: 1 Bedroom Home Service cost: $1300