Superior Moving Systems Inc

I wish I could give this business negative stars. I have never worked with such an unprofessional company in my life. Let me explain my situation, I am a single mom as well as a nurse, and planned on moving from Northern Virginia to Austin Texas with my son to start employment at a new hospital. After doing some research, Superior Moving wasn't the best price I found (they quoted about $3000 after going over a detailed inventory list), but they gave me the best time frame for when our items would be picked up and arrive. We were planning on arriving in Austin Texas on July 11th, Superior Moving said "Oh that is a straight shot drive, we will pick up your shipment on the 6th, and basically be waiting for you when you arrive". Great! When the movers came to pick up our shipment on the 6th, they showed up 2 hours past the time window they gave me. It was raining outside and they left mud tracked throughout our house. After they get everything loaded on the truck, the gentleman told me, that my items actually took up more space than they anticipated and I owed them $2800 more than the original quote, he also said "that doesn't include tip" WHAT?!?!?!?! I told him I was not tipping them because they made a mess and are charging me double what they quoted! He got an attitude and left. Yes, I did have 5 more boxes than I originally stated, but all of the other items were true to the inventory list, so I really have no idea how they were able to charge me double. My son and I took 3 days to drive here, and when we arrived and I called the moving company for an ETA, I was told our shipment was in a warehouse "somewhere" and they didn't know when it was going to be in transit! This was on Tuesday the 11th, I was told to call back on Thursday the 13th and they would have a better idea of an ETA. Well on Thursday, it was still not in transit and was told to call back on Monday the 17th. On Monday I was told that is went into transit on the 14th, so I should be getting a call anytime soon for a delivery window. Come Wednesday the 19th, I still had not heard anything, so I called customer service again and was told our shipment just went into transit yesterday..WHAT? I thought it was in transit from the 14th? No one here can give me a straight answer and most of the time you call them, no one answers the phone. When I finally got a hold of someone, I asked to speak with a supervisor. After being on hold for 20 mins, I am told that the supervisor is on the phone with another customer and will return my call within 30 mins. TWO HOUR LATER, I still had not received a call, so I called them back and was told that all the supervisors had left for the day and to call back tomorrow. So this morning I called them back, was put on hold for 30 mins, and then hung up on. I immediately called them back and was told the supervisor just went on lunch and to call back in an hour. So I do as requested, and attempted to call back multiple times, but no one answers the phone. When I finally get a hold of a supervisor, he was beyond rude, and simply told me, and I quote "I am not the only customer he has to deal with" "he has not idea where our stuff is" "no idea when it will be delivered" he would "try to look into it and call the driver, but honestly I might forget to do that or to call you back." So, after over a week of playing telephone with this company, I have no information. We moved to Texas two weeks before I was suppose to start working at a new hospital simply so we would have time to get settled in, but this company is making that impossible. Luckily we have air mattresses to sleep on, but other than that, I have nothing I need to start my position and nothing to begin registering my son for school. This whole ordeal has been a nightmare and I am just praying our stuff will arrive sooner than later and in good condition. Avoid this place at all cost!

Move size: 2 Bedroom Home Service cost: $5200

This company will go over your items, tell you they have a $25 cancelation fee ( if you ask what their cancelation policy is) and rush you to sign the contract before you can read it. They don't take credit cards so they can charge your bank account. It's been a nightmare. They took my deposit of $2205 7 days after I canceled ( I called and canceled the next day which was a month and a half before move date) I was promised a refund if I send them an email stating they are not liable for fraud. 10 days later and no refund and after being on the phone all day yesterday with multiple people they rudely said no refund. Their accounting office has listened to the tape where their rep clearly says the cancelation policy is $25. They lied, took my money and were very rude and unprofessional.

Move size: 4+ Bedroom Home Service cost: $6900

I recently moved to Florida from New York, and I was very satisfied with the transition. I heard about Super Moving Systems from a friend, but they are much better than anticipated! Everything was quick and smooth, and affordable for the service that is offered. All my items were locked, and secure, nice and spaced, and covered so they would not smash against each other during the travel. These are definitely very professional individuals, and would recommend to a friend any day of the week.

Move size: 2 Bedroom Home Service cost: $2600

Superior took all of the stress and hassle of moving out my hands as I moved from Durham, NC back to Chicago. They were extremely transparent and communicative so I knew everything that was happening along the way, including transport and storage. They were friendly, respectful, and careful. They did a great job of packing such that everything was labeled nicely and evenly spaced, paying particularly close attention to the fragile items. The pickup and delivery occurred exactly at the start of the time windows provided.

I had particular requests including some items that I wanted shipped and some items that I wanted packed but not shipped and they made sure to get it right.

If I move again soon (hopefully not but it might happen), I'll be sure to use Superior again! I highly recommend their service if they operate in your area.

Move size: 2 Bedroom Home Service cost: $2350

Moving is always a hassle but I was lucky enough to find this moving company. Everyone knows moving can be also stressful and time consuming. I can bet no one likes the process of moving. Luckily superior moving made it easy for me. They really do care about their customers. I was quoted a certain price that was defiantly in my budget. I shopped around at a few different places but no one else took the time to explain the whole process. They gave me details of everything which made me a lot less stressed out. They took the extra time to make sure all my stuff got out of my old place and into my new one. I couldn't of done it without them!

Move size: 3 Bedroom Home Service cost: $2700

Moving is always difficult when you're a shy single girl. I didn't have anyone to me because my few friends had some commitments and couldn't travel out of state. I read about Superior Moving Systems on google and decided to give it a go. I contacted them and they were more than happy to help me move. The price was right in my budget, my instructions were followed perfectly, and none of my items were broken, not even a china plate. I would use them again in the future.

Move size: Studio Service cost: $3500

When I received a job offer in California, I felt excitement at the prospect of starting a new life in the Sunshine State, but it was immediately followed by a feeling of dread at having to go through the moving process. A lifelong packrat, I had tons of stuff to pack and haul, but I had a busy schedule and very little time to handle it all by myself. Right when I was at the edge of tearing my hair out from stress, I decided to turn to Superior Moving Systems for help. From packing to transportation, everything was handled with utmost professionalism. I would highly recommend to anyone who hates the labor of moving like I do.

Move size: 1 Bedroom Home Service cost: $2650