Superior Moving Systems Inc

Superior Moving Systems are my new friends. I was online checking out moving companies that did state to state relocations without all the hassel and I came across Superior Moving Systems. I called and was greeted by a friendly and profession staff member. I told them that I had a sick son who has an array of fragile breathing machines that has to be carefully handled. They insured me my items will be safely removed and placed at my destination. They did just that. All their staff has an upbeat personality It was like Im having a conversation with an old friend. They even took out time to make my son feel special by asking him questions about his likes and dislikes. Superior Moving Systems is a family oriented company and I will mame sure I tell everyone I know about their genuine and sincere hospitality. You Guys Rock.

Move size: 2 Bedroom Home Service cost: $3586

Superior Moving Systems was suggested to me by a friend for my move. I moved from North Carolina to New York. They arrived right on time and immediately began to carefully pack all my belongings. Even though I can be pesky about some of my items, they were very easy going and took care of everything. They paid attention to all of my specific instructions. Superior Moving Service will be my first call for my next move. Everything arrived safely and on time. Thank you for you wonderful service!

Move size: 2 Bedroom Home Service cost: $3275

The only reason this is a 1 star review is because you can't give it a zero. First off, Jake is the worst. He won't answer your calls after he receives a deposit. He said the deposit had to be from a bank account. I'm currently holding the contract which says I can pay in credit. I also called customer service over 35 times to figure out where my movers were when they were late. No answer. I was told this morning they'd be here by 7am, nope, 10:30. I was also promised by the aforementioned Jake my stuff would arrive in DC on Monday. Now I'm being told it could be up to 14 days. I was also up charged an outrageous amount after I literally brought everything downstairs and outside for the movers before they even arrived. I'm hoping my stuff actually makes it to dc. Never use this company. Customer service is God awful, they ignore you and don't keep their promises. I'm never using them again and neither should you. Be sure to read all the one star reviews because they're the only real ones on here. All the others are certainly bots trying to boost the companies rating.

Move size: Studio Service cost: $2950

My move with Superior was pretty seamless. They came Tuesday August 1 and delivered to New York by that Friday.
They were helpful with packing up the kitchen utensils and dishes. Nothing broke along the way. The also packed up all the toys, and when they got to the new house, they put everything where it was supposed to go. They assembled the beds and moved the kids dresser into their room, and our dresser into our room. We didn't have to move heavy stuff after they left, especially the beds.
Thanks! I Was so relieved when it was over.

Move size: 2 Bedroom Home Service cost: $3250

Superior Moving Systems are very good at what they do. The name says it all. I came across many moving services but they are the best till date. Their customer service is awesome and they are so friendly. They moved all my stuff without any damage in just one day. To add to it they even packed my stuff, loaded and unloaded all the things, I literally had nothing to do. I would recommend this to all my friends and family and if I plan on moving things again I am definitely going to ask them to do it. I am for sure their repeat customer.

Move size: Partial Move Service cost: $900

I contacted them to move my dead mother's belonging from her home in West Virginia to North Carolina. I agreed on a price and we set a moving date on Friday July 28th. When it came closer to the date, I arrange for a hotel and the travel to meet the truck and come back. About a week before I got a call from another representative and we revised the contract because I had more items to add to my inventory. It would cost an additional $1000. I agreed. So they debit my checking account for $1300. Okay, I can handle it. I was told, I would be called 24 hours before the truck arrived and that they are going to come on Thursday, July 27th. I said, "I thought you were coming on the 28th." They said that they are contracted for the 27th or 28th. I looked at the contract and it was right. So I bit the bullet and changed my reservation and took another day off of work. So I am driving from North Carolina to West Virginia on the 26th and I don't get a phone call letting me know when the truck is coming. So I call them. They answer "hello" and they didn't address or announce who they were and what the company it was..very unprofessional. I asked when my call was coming and the boy said that I would get a call from Cynthia about when the truck would come by 9pm. It is about 4pm at this time. So I waited. I text the man that I spoke to a few days ago and the man that took $1300 from me. No answer and when 9pm comes.. no answer. There is an answering machine which is not set up professionally but I leave several messages. I would think they would have an oncall system, but no. Since I didn't hear from them the next morning I go to my mom's house at 8am -- stressed out because I don't know when they are coming. I call several times and finally get someone in the office to answer about 1130am. There is confusion at first because "i was suppose to get a call from the driver" I express my dissatisfaction and my desire to talk to a supervisor. they said they would give him the message. I wait..an hour maybe more.
I called back. I get a semi- helpful person and she arrange informs me that the truck won't be till Friday the 28th. I was pissed off. I requested a discount which I deserved. No one gave me a straight answer. I was called and told the driver would call me. I was upset because I missed a days at work. So I went and did something I had to while I was up there and waited for a call. Guess what?? They didn't call. So I am calling and cussing and didn't hear from a driver till the next day at around noon. He sounds like an A - hole. he told me that the truck got into a wreck and can't come today (Friday the 28th) I was telling him there is a breach of contract. He said he doesn't take care of that. I tried to call the office. I corrected the one young man at the office who kept answering the phone "hello" I asked to talk to the supervisor/owner or anyone but these peons and no one ever called back. It was infuriating. THEY ARE Such as sham. So the only one that I had the number of that would pick him up the GD phone is this driver. He said that he would call in the morning for Saturday the 29th and they would be there around 8 in the morning. In the morning around 8am no call. So I called him. I woke him up. He said he had not heard from the drivers. (I thought they would have gotten the truck fixed and drive through the night to come from Florida (where the truck was wrecked it's about 14 hours a ways.)) No they didn't do that. This guy said that he thinks they got the truck and then got a hotel room. I am thinking ---what? How are they going to get to WV by night time Saturday let alone 8am. But it didn't matter. He could not get a hold of the drivers. They were not returning his calls or texts. He said, "I am about 5 or 6 hours away I will just come and load you." I asked, "where are you at?". he said, "South Carolina." I said, "On a good day, going about 95 mph you may get to my mom's house in WV in about 10 hours not 5 or 6." He argues with me Said his GPS said 6 or 7 hours. I called him a liar which he was. I told him never mind coming. He said you will lose my deposit off $1300. I said I would get a refund because this "Superior" company (sarcastic) breached it's contract. And then I hung up on him. I attempted to call the office number and guess what? NO ONE ANSWERED!! FOR SEVERAL CALLS!! How can they operate?? Anyway, Guess what? The driver called back and he said he would come and be there at 11pm Saturday and load and drive to North Carolina that night. I asked him do I have pay you the entire $3000. He said, "yes." I said, "nope I rather carry the stuff on my back instead of giving any one of you guys one more dime." I attempted to call the office several times. Guess What? no answer. I ended up getting a u-haul and taking it myself. I should have done that in the first place. I attempted to contact a lawyer but it would cost way more than $1300 to get my money back. I hate it but this is going to have to do. DONT USE THIS COMPANY!! They are horrible.

Move size: 2 Bedroom Home Service cost: $3500

I used Superior Moving Systems to move my family from Atlantic Highlands, New Jersey to Lexington KY over the summer. In a nutshell, it was the worst experience I’ve ever had, not just with a moving company but in my many dealings with companies in the service industry. I was promised a whole lot by George my account rep., and given a reasonable estimate (when compared to others). I was told that Superior would be doing the whole move, using their own trucks and personnel, and nothing would be contracted out. I was told we would have our own truck due to the size of our move. None of that proved true. Our pick up date (which had been agreed upon) was delayed which forced us to delay our moving out of house. When they did show up, they came with a truck that was too small, which meant they had to make two trips to load our stuff into a warehouse (loading took 12 hours). When we arrived in Lexington, we waited over two weeks for our stuff to arrive. Pretty inconvenient I would say. I made multiple calls to George and customer service with no return correspondence whatsoever. When I did finally reach someone they were of no help. We were told we had to wait. Luckily we had family in Lexington or we would have been living a hotel for 14 days. When Superior got our stuff to Lexington their truck broke down before it got to our house (OK, that can happen), and when they finally got to our house there were two guys from Superior. They waited 4 hours for others to arrive to help, and no one showed up. So they contracted 4 guys off of Craigslist. Not professional movers. Not from Superior. Nice guys, but c’mon. Not bonded or insured. And obviously no background checks. The truck finally was unloaded. And when we went over everything, there were many many damaged items (ie cracked 47 inch flat screen TV). We estimated about $3000 in damage. Since the move we have made several attempts to contact Superior through many venues to recoup the damages. No one will respond or help. My estimate was around $8K. In the end they charged me $14K. Once they had my stuff I had no recourse but to pay. Please do not give this company your money. The money we spent is lost, as are several of our items. These guys are scam artists. Find another mover. Don’t be fooled.

Move size: 4 Bedroom Home Service cost: $14000

Used this company last week for a move and they wanted me to give some feedback on my experience moving with them. I hired them for my home move and also for my car shipping. I almost went with another company because they were cheaper, but glad I did my research and selected them. The movers were on time and very professional. They really helped me get this done in such a short time and it only took them 4 days for delivery. My experience was 5 stars from beginning to end.

Thank you Superior for all your help!

-Greg.

Move size: 2 Bedroom Home Service cost: $2699

This move has been nothing but confusion and lack of communication by Superior Moving. Pickup was 6/23/17, delivery was said to be 7/1/17. It is now 7/11/17 and we have no idea where our possessions are. They have everything and most of the fees paid. We try and call everyday hoping for an update and we are either disconnected or just not answered. The 14 business day window is up this Friday July 14. Today alone I logged 35 call attempts to Superior Moving, all calls but 1 were immediately disconnected. They picked up once today, call attempt #30 and said they had no info, but assured me they would call back in 30 min with an update. That was 2 hours ago. We are extremely concerned since they have our possessions, most of the monies paid and now seem to avoid us. Superior Moving: if you are reading this please contact us! We need to know where our possessions are and when you will be delivering them.

Move size: 1 Bedroom Home Service cost: $4300

I wish you could give them negative stars because that's what they deserve.
This company is garbage and I wouldn't recommend it to anyone. I have been through a lot of moves and this one is by far, no questions asked, the worst company. This move has been nothing but a headache from the start. I have been lied to left and right and ignored. I can't even tell you how many times I've had to call this company to be ignored, put on hold and then disconnected, or told they had no information for me. The only reason I even got a hold of them after they had my things was by using a different number and/or acting like I was going to schedule a move, and that's when I was placed on hold and hung up on several times.
When the guy originally asked about the items I had he didn't list a lot after I reviewed it and assured me that it wouldn't matter and my price wouldn't change. I have it all in an email that I saved. It should have been a red flag when I told the guy I needed the weight of the truck before an after my things were put on the truck for work purposes and he tells me they don't go by weight, they go by cubic feet or whatever because apparently weight is easily tampered with. I think cubic feet is more easily tampered with. After going back and forth about it the guy told me he left the drivers a note to make sure they get the weight.
A few days before the company showed up I received another call to go over everything. Long story short my price now went from $3500 to $6000. And after I thought I made it clear that I didn't want to pack anything myself, I find myself having 3 days to pack my entire apartment because the guy never put it down. I already paid them some money and they wouldn't reimburse me so as much as I didn't want to I stuck with them. Plus this was Friday afternoon and the movers were coming in a few days, I didn't have time to try to find anyone else.
The movers call and say they are on their way, I mention the weight and they say they knew nothing about it, big surprise! Anyways, they get the weight and the first thing I ask them when they arrive, and I questioned it before as well and was told the same answer by another person, when you load my things it is not going to leave this truck and go on another or in any type of storage is it, it will be going straight to where I'm moving? The guy told me no that everything will stay on that truck and be brought right to me. I had 2 witnesses right next to me to verify it all. They had another shipment in front of mine going a little further. After having very young and what seemed to be un experienced kids moving my things, sliding boxes all over the hardwood floors and badly scratched them up, I took very good care of the floor and I just waxed them. They didn't even try to be careful even though I asked them to. Anyways, I lost a huge chunk of my deposit due to their negligence. One again call time after time regarding that to be completely ignored.
I told the main guy, who did all of the talking, to stop and let me know when they reached the mark they drew for cubic feet that I paid for. They did it the first time but the second time they kept going. I thought everything was fine because the guy never said anything. When they were almost finished the guy says my total is now $9,758.60 and there are a few things they couldn't fit. Are you kidding me! There were gaps across the entire top. Now tell me again, weight is easily tampered with compared to cubic feet? Bull Sh*t! I went from $3500 to 9,758.60?
I'm waiting for my things to arrive, the guy told me I would receive it the following week. I call very anxious to receive my things because I had a 5 month old and packed most of her things with the thought that I was getting everything 1 week later. Another long story short I called and called and called, ignored hung up on. I finally find out thy took everything off of the truck and put it in storage and have yet to even start transporting it where I need. It's now been 2 weeks when I was told I'd get everything in 1 week.
I finally receive my things 3 weeks later after calling more than I can remember every single day. The guy shows up by himself and says he's waiting on 2 guys to come help. They finally show up, each bring 1 thing inside, and are all of the sudden gone. The driver says they wanted too much money. So now my husband is stuck helping this 1 guy and I'm trying to take care of a fussy baby. Needless to say I was not able to keep up with the list and my husband was too busy being a nice person and helping the guy. Once everything was inside, so the guy said, he has me sign the papers and leaves without checking anything or going over things. Stupid me for signing the papers. Anyways, I am now left with damaged and broken furniture, broken items in several boxes, and several missing boxes. I had clothes for my daughter for p to 2 years, spent hundred and hundreds of dollars on these clothes, the boxes I had labeled 6+ months are gone. I went to put larger clothes in her dresser because she was out growing the size I had for her and now my daughter has no clothes at all that fit her except the suitcase of clothes that I brought with us. I had a large box labeled pillows, bought 6 brand new $50 pillows and that box is gone, a brand new vacuum, never taken out of the box is gone, the large boxes of diapers I had silicone wrapped together were torn apart and 2 boxes are missing, my brand new bedroom set is all messed up,the bed looks like it was dropped on the corners because the corners are all messed up, not to mention the deep scratches all over it, the wood on one of the dressers is now broken, another dresser is scratched up and chipped all over the place, the back of a shelf is torn apart, the glass on my clock is broken, the list goes on. I am so over my head with this and if this company doesn't start picking up their phone they're going to have some legal problems on their hands.
Now I'm doing nothing but kicking myself for not going with the company I spoke to before this one who quoted me $5000 for 5200 pounds, that includes them packing. Instead I pay nearly $10,000 to pack everything myself and it was 5600 pounds. Yea I would have had to pay a little more but it wouldn't have been $10,000 and I wouldn't have had to pack anything myself.

Move size: 1 Bedroom Home Service cost: $9759

I learned! When they arrived to pick up the furniture, which was less than what they had on the estimate, the driver immediately asked for a 50% increase. I offered to remove the medium boxes that [NAME EDIT] said would not be a problem because we were far under the minimum, but the driver said the furniture will not fit in the minimum space, which [NAME EDIT] said was 350 cf. But the driver said we needed near double that amount. We refused! We lost our deposit, but not our dignity. (I know, can't take dignity to the bank!Business practices like this need to be stopped. We filed a formal complaint with NJ Division of Consumer Affairs. It's a shame that this type of practice is allowed to go on. Other reviewers here obviously had no choice but to pay.

Move size: Partial Move Service cost: $2000

I moved in August of 2017 from Massachusetts to North Carolina. I wish I NEVER used this fraudulent so called "superior moving" criminals. The head guy tried to get me to sign paperwork before he wrote the price and he wanted the down payment in cash. I refused to do either. I asked them to be careful with our TV's, big furniture, stereo system and especially my boxes I had marked fragile. Well that was a waste of my breath. After waiting and constantly calling them for almost a month about my furniture when it arrives it's not one of their trucks. It was only one guy so my cousin had to help him unload my things. As they were bringing things in I was doing inventory and found that three TV's were damaged, furniture missing, three glass tables that were given to me from my grandmother years before she passed were also damaged, glasses were broken and parts to furniture were missing. I got all the drivers information including his truck information that night and I contacted these crooks the very next day. They said I'd have to file so I followed everything they said I had to do. The claim was received around Sept. 14th, 2017. I called and emailed them the last response I received was my claim was processed and I will be receiving compensation. January comes and I've still been calling sometimes getting up hung up on but I'd call again and emailing to no avail. I've reported them to the Better Business Bureau and honestly I feel like that was a waste of time. I reported to the Attorney General in Massachusetts and in New Jersey too. Massachusetts said it's a New Jersey issue and New Jersey said nothing. I still haven't received compensation for my furniture to this day. I'm not giving up on holding Superior Moving Systems accountable for misleading people, changing the agreed upon price, losing belongings and damaging items.

Move size: 3 Bedroom Home Service cost: $3000

Jake, my first point of contact, conned me into signing up with his company by giving me competitive rates, and assured our belongings would reach us within a couple of days of pick up. My girlfriend and I were moving from NJ to GA ( Sept 26-27). I specifically told Jake I needed to move a one bedroom apartment, approximately 35- 40 boxes, dining table w/ chairs, mattress, and 2 coffee tables, and one book self. Initial estimate was $1400, as he suggested 300 cubic square feet. I had no idea what that meant and he assured me it should fit with the items I mentioned. I put down a deposit of around $500 which later learned was non-refundable. I had booked this a month before our move, and was told by Jake he would be my point of contact until the end and "I am here for you". A week before my move now, and I haven't heard back from Jake, and I needed to move my date to a few days earlier. I called Superior Moving and was rudely answered by someone, nether-the-less he moved my date to Sept 24-25. I had to call over 4x 2 days before my big move to get a confirmation for Sunday, Sept 24on a Sunday.

Sunday, driver shows up at 10:55am, he shows me the "cubic sq ft" in the truck. The 300 cubic sq ft Jake reserved for us was joke! By the time everything was loaded driver calculated 800 cubic sq ft!! My bill went from $1400 to $3000! I would have been better off getting a uhaul and hire some helpers and come out about half of that price. In addition, I was charged $80 for extra empty boxes, totaling $225.

Long story short, we ended up paying $2987, but were charged initially way less. Once the security deposit was paid we had NO CHOICE but to go with this company, as deposit was non refundable ( we paid $500 deposit).

WORST COMPANY - If this review can help ONE person I will see its worth. I don't usually write reviews, but I could not let others suffer as I had.

PS - Alos, out household items were mishandled, damaged, broke, boxes were open/busted. NO CARE of our belongings.

Move size: 1 Bedroom Home Service cost: $3000

My moving experience with Superior Moving Systems could not have gone any better. We were nervous about the move and taking all our belongings across state lines but I don't have any complaints with the services we received.

I received a job offer in Boston right before Thanksgiving and had just three weeks to find someone dependable to cart all of our stuff from Central Florida to Massachusetts. I was very nervous with being so close to the holidays that finding someone to help us out was going to be an issue. Luckily we found these guys.

The moving team showed up right on time and ready to go the morning of the move. The crew loaded the truck with care and made sure that all of our boxes and furniture were secure and safe. It was important that everything was treated carefully as we were moving a lot of delicate items and some antique furniture.

After hauling all our stuff from Orlando, FL to Boston, MA our items were unloaded with just as much care and caution as they received when being loaded. Furniture and boxes were placed in the correct rooms in a delicate and orderly fashion, insuring no dings or scuffs on our new walls.

Working with Superior Moving Systems was a dream. I am so glad my wife and I trusted them with our possessions. All of our items showed up without a scratch or a scuff. If you are looking for someone to help you out with your move I definitely suggest these guys.

Move size: 2 Bedroom Home Service cost: $3000

Bait and switch!! Beware! I'm active duty military and needed our items to be moved from our storage unit to Pensacola. They quote you much cheaper than competitors then show up and tell you that you have too many items and they have to repack them and you need to pay them $4000 more. When you tell them no and that's not what you were quoted, they tell you "oh well" and keep your $700 deposit. I think they've rated themselves high on a few sites. Don't fall for them. They're not accredited and have multiple complaints out. Working with base legal to get them blacklisted for other military families! Learn from our misfortune!!

Move size: 3 Bedroom Home Service cost: $2100

Whatever they tell you to get you to sign up do not believe it they are going to increase the price or threaten you that you're going to lose your deposit number to move they're going to come and take your stuff somewhere in New Jersey and put it in a storage and then increase the price and you have no choice but to agree to whatever they tell you because you need your stuff I took my stuff one month to get to me and they increase the price $3,000 more than what they told me do not sign with this people do not do business with this people at all.

Move size: 2 Bedroom Home Service cost: $5000

I would highly recommend looking elsewhere for a long distance mover if you are considering Superior Moving Systems (DOT# 2323030). My wife and I have done 3 long distance moves in the last 15 years and this was by far the worst experience we have ever had.

The quoting system they use is in my opinion is deceptive at best. We were initially quoted one price based on an inventory list that we had to complete. The price we had to pay in the end was more than double what we were initially quoted. They base their price on an estimate of weight as many of these companies do. We were told the bad news about the upcharge after they had loaded all of our stuff on the truck. We had sold our house and were closing the next day so at this point we had to get out and all of our belongings were on their truck so there is no negotiation, you are held hostage and have to pay. In hind sight, I also had a local company come out and do a physical inventory and quote, man do I wish we had gone with them it would have been significantly less expensive in the end.

When I initially went through the quote with Mike Morris our sales guy he told me that this would not be a shared move because we had enough stuff to fill their truck and that it would not be brokered out. I was also quoted that our stuff would be delivered within 48hrs of our request. When we initially called to setup the delivery date they would not quote one and told me that they would contact us within a 2 week timeframe to provide the date. After a week I called and asked to speak with a service manager (Andrew) and he proceeded to tell me that this was indeed a shared move and they would deliver our stuff when they had more going to a similar location. Our belongings were delivered 3 weeks after our request date by a broker, not by Superior Moving Systems and much of our furniture was damaged. (Keep in mind that I have an email chain to attest to everything that I am quoting here and the thing that is very important to note, you will be required to sign a contract that will null and void almost everything that they put in their written quote only after they load all of your stuff on their truck on moving day.) In the moving process you the customer do not have much room to negotiate or resolve issues whence you have committed to a company because home sale closings and such are committed by date and the moving company is well aware they have the upper hand on moving day.

My wife took pictures of all of the damaged items and filled out all of the required claim forms, she sent them via email and she was told that it would take up to 120 days to process our claim, we are now at 150+ days and they are not returning our calls or emails. When you call, the sales department picks up on the 1st couple rings, the service department goes straight to voicemail and no one ever returns your call.

I am writing this review to hopefully save someone else from a very stressful, horrible moving experience. We are now in the process of making formal complaints to the DOT and BBB.

Move size: 4 Bedroom Home Service cost: $8500

My time with Superior Moving Systems has been nothing short of amazing! My family and I were very stressed and unorganized when it came time to pack and move everything across the country, but the team that came to help us were so nice and professional. They went above and beyond with their efforts! They were friendly and made sure that everything was packed and would not be damaged in the move and that we were satisfied with the work they did. When we finally arrived at our new home and began the unpacking process, we were pleased to see that there was not a single scratch or ding on any of our belongings. Would definitely recommend for anyone going through a long distance move!

Move size: 3 Bedroom Home Service cost: $3000

Superior did such a good job on my move I move a lot for work and normally they pick my Mover for me so I was the first time picking my own mover. I went online and seeing that superior had a lot of good reviews and their DOT page showed that they own their own trucks so quickly I was able to separate them from the other companies that were brokers . They all should've been uniforms and were licensed professionals I was very happy with the way that the move went. Thank you so much for the smooth move I'll be using you guys in the future.

Service cost: $3275

Superior Moving Systems came in so clutch. I hired them last minute, I had got a quote from them a few months ago and wind up picking a cheaper "crappy" company at first who was a broker and did not show up on the day of the move. In a panic I called Superior back the day of the move and they had me picked up the next day and delivered 3 days later. Now I see what Micheal was originally saying about watching out for cheap quotes of companies who sell out jobs.

These guys are NOT brokers and all professional movers showed up in their OWN truck and did a great job.

Thanks For saving the day Micheal and Superior.

Service cost: $3210