Superior Moving Systems Inc

My husband and I needed a moving company that we could rely on to move some furniture into our daughter's new condo. After thoroughly reviewing and checking other moving companies we decided to hire Superior Moving for the job and we are so happy we did.

First of all they were on time. This was so important to us because we were on a time crunch. They came and packed our items neatly into the truck and ensured all the items were packed securely. They delivered the items to the destination hassle and damage free. We couldn't ask for better service. My husband was so impressed with their professionalism. They exceeded our expectations.

Move size: 1 Bedroom Home Service cost: $2800

Job #S7981209
DOT #2323030

I wrote to [NAME EDIT] and [NAME EDIT], the company CEO. Highlights from that letter outline my complaints:
*Breach of contract (by failing to deliver my belongings in the 14 business days stated in the contract) and for the many broken items I’ve found as I’ve been unpacking.
*Lies told by sales rep [NAME EDIT] and misleading statements and lies made by customer service reps that my 14 days was going to be my actual delivery date, 14 days from pick up, not from the delivery date.
*Delivery date was June 30th. The actual delivery was July 30th, 20 business days after the scheduled delivery, just one day short of the FMCSA requirement that a shipment must be received within 21 business days.
*No bill of lading provided
*No penalty or per diem listed in contract for delivery delay
*Unauthorized electronic check, in the amount of $1,271.23, was deducted from my checking account on June 12th. I did authorize the initial two electronic checks that were the downpayment for my initial “binding contract” for $5,000, electronic check 9999 for $1,750 and the deposit for packing help of $450, electronic check #9998. However, the $1271.23 I did not agree to or authorize
*During unpacking, which is still in process, I discovered numerous items that were broken. Large boxes were packed, half full with paper, so that a medium-sized box looks like it is a large size, increasing the cubic volume of the shipment. Many of the boxes were packed badly and stuffed with extra paper.
*Increasing the cubic volume of my household goods from 1200 cu.ft. to 1691 cu.ft. is a scam practice. After talking with the driver picking up my belongings, I found out that the truck was a 26 or 27 ft. truck. My property only took half of the truck. Half of 1700 cu.ft. is 890 cu.ft., so my load was not even 1200 cu.ft! Yet, on the day before I had to be out of my house, SMS increased the volume to 1691 cu.ft., effectively doubling the space my belongings were taking up!
*Never notified of a partial pack option. I had been packing for weeks, placing most of my belongings in plastic tubs. I told the customer service rep that I would really only need help with my lamps, television, some art. The unfortunate thing is that, in addition to a table with multiple gouges and two patio chairs damaged, 4 of my lamps were broken, and one large print had the glass broken. No bubble wrap was used, and nothing was done to protect the lamp shades.
*SMS increased packing services from $1200 to $1700. The contract states: “Full packing services are guaranteed for a flat rate”, not a percentage. Because cu. volume was increased, SMS increased the fuel surcharge by 15%.
*I was also charged $450 for a “professional piano mover.” I was told there would be 4 movers, one of whom was the professional piano mover. When the movers showed up, the two men didn’t know about a professional piano mover or the 4 movers I was told I would get. Eventually, Jeremy, a “dispatcher,” found two movers from another company in Columbus, Ohio who came and helped load the piano. When my piano was delivered, there were only the two movers, [NAME EDIT], a sweet 26-year old and his younger helper. The only way they were able to get my piano into the house was with the help of my 36-year old son and myself. My son has bruises from getting my piano in the house and set up. However, the $450 charge was a scam. Ozzy, the driver who picked up my piano, paid the two movers $200 to help load it onto the truck. $450 less the $200 paid to the two Columbus, Ohio movers comes to $250, the amount overcharged.
*The business practices that SMS seems to have embraced are shady at best and fraudulent at worst. Customer service is atrocious: I called 16 days between July 1st and the 27th to find out why my belongings hadn't been delivered. I called or attempted to call a total of 68 times. I’ve been put on hold, for as long as 40 minutes before hanging up, put on hold only to have the call “dropped” (numerous times), had the call transferred only to have the call “dropped,” and have been hung up on.On the 10th of July, I was told by [NAME EDIT] the “it’s getting tight” since the 14th “this Friday is the contract deadline.” [NAME EDIT], on July 12th, said that delivery would be by “mid next week.” On the 13th, [NAME EDIT] said that my belongings had moved from the storage unit and was scheduled for the move. On the 14th, [NAME EDIT] told me that they were “working on getting it (the move) coordinated.” On Wed. the 19th, [NAME EDIT] told me that the Department of Transportation was inspecting the warehouse, so now my belongings would not be loaded until “this Friday.” I was told that a semitruck driver was on the way, and the next phone call that they couldn’t get a driver. Somewhere during this time, I realized that I was getting the run-around, was being lied to, and that my belongings were either lost, stolen, or being held hostage so I would get charged for storage that I didn’t need or want!

The following is my complaint sent a few weeks ago to the Better Business Bureau.
Case #: 12280618
Sent to Business on: 07/21/2017
Consumer Info:

Nature of the Complaint: Delivery Issues
Consumer’s Original Complaint:
Superior Moving Systems has not delivered my household goods as agreed by the 14 business days stated in the contract. When I call customer service, I get a different explanation for why my belongings have not been loaded onto a semi from the storage unit. Additionally, when I call to ask about where my belongings are being stored, they can't tell me what city they are in, only that they are in Indiana. Depending on who I talk to, I have been told that they are trying to find a truck, that loading of the truck will happen in a few days, that a driver and truck have been located but loading has been delayed because the Department of Transportation is doing a surprise inspection, and that my belongings are no longer in the storage, but in a staging area. I no longer know what to believe. Everything I own is supposedly in storage at some "Executive Storage" warehouse, and for some reason, they can't get it to me. This, on top of surprising me with additional charges. The original "binding contract" was for a total charge of $5,000, and on moving day, the amount was doubled because, according to the company and the driver, I had 1691 cubic feet of goods, not 1200 cu. ft. But, the important part of this complaint is that my household goods, all my belongings, have not been delivered and are still in some executive storage facility somewhere in Indiana, and they can't tell me where. Also, they are not and have not given me a day and time that my belongings will arrive.
Consumer’s Desired Resolution:
I would like to have all of my belongings delivered, in good condition, as soon as possible. For the breach of contract, I would like to have financial compensation.. specifically, my property, clothes, medications, etc. returned at no additional cost to me. ASAP!

As stated earlier, I did get my belongings a full month late, but at great cost and a great deal of hassle and stress. I find it hard to believe that anyone is writing good reviews about this company.

Please be sure to go to smcsa.dot and read the protect your move information before you sign anything!! This company changes its name when it starts to get too many complaints.

Move size: 3 Bedroom Home Service cost: $9862

Superior moving was a real help to me when I was moving down to Florida for school! Their movers were professional and careful with my furniture and boxes. I have had a few bad experiences with moving companies so I was a bit worried about them breaking my stuff during the move, but everything came out unscathed, thankfully! I loved the fact I could call them and get an update as well. They arrived on time and moved everything into my house pretty efficiently. I would recommend their services to anyone.

Move size: Studio Service cost: $3154

Superior Moving Systems is such a great company. They were prompt at arriving on time to load my giant fish tank, couch, refrigerator, and other random items. When they arrived I received nothing, but premier customer service. They shook my hand and then got right down to business, they loaded everything securely, I offered to help, but they assured me that they had it all taken care of. Sure enough while waiting at my new house they arrived at the exact time they said that they would with all of my belongings. I was nervous (especially about my fish tank), but it had all been loaded in a respectable manner. They even unloaded it and put up with me changing my mind about where the items needed to be arranged. A++ rating from me. If any of my friends or family need anything moved from small stuff to vehicles, my #1 recommendation would be Superior moving systems!!

Move size: Partial Move Service cost: $3000

Superior Moving Systems are my new friends. I was online checking out moving companies that did state to state relocations without all the hassel and I came across Superior Moving Systems. I called and was greeted by a friendly and profession staff member. I told them that I had a sick son who has an array of fragile breathing machines that has to be carefully handled. They insured me my items will be safely removed and placed at my destination. They did just that. All their staff has an upbeat personality It was like Im having a conversation with an old friend. They even took out time to make my son feel special by asking him questions about his likes and dislikes. Superior Moving Systems is a family oriented company and I will mame sure I tell everyone I know about their genuine and sincere hospitality. You Guys Rock.

Move size: 2 Bedroom Home Service cost: $3586

Superior Moving Systems are very good at what they do. The name says it all. I came across many moving services but they are the best till date. Their customer service is awesome and they are so friendly. They moved all my stuff without any damage in just one day. To add to it they even packed my stuff, loaded and unloaded all the things, I literally had nothing to do. I would recommend this to all my friends and family and if I plan on moving things again I am definitely going to ask them to do it. I am for sure their repeat customer.

Move size: Partial Move Service cost: $900

I contacted them to move my dead mother's belonging from her home in West Virginia to North Carolina. I agreed on a price and we set a moving date on Friday July 28th. When it came closer to the date, I arrange for a hotel and the travel to meet the truck and come back. About a week before I got a call from another representative and we revised the contract because I had more items to add to my inventory. It would cost an additional $1000. I agreed. So they debit my checking account for $1300. Okay, I can handle it. I was told, I would be called 24 hours before the truck arrived and that they are going to come on Thursday, July 27th. I said, "I thought you were coming on the 28th." They said that they are contracted for the 27th or 28th. I looked at the contract and it was right. So I bit the bullet and changed my reservation and took another day off of work. So I am driving from North Carolina to West Virginia on the 26th and I don't get a phone call letting me know when the truck is coming. So I call them. They answer "hello" and they didn't address or announce who they were and what the company it was..very unprofessional. I asked when my call was coming and the boy said that I would get a call from Cynthia about when the truck would come by 9pm. It is about 4pm at this time. So I waited. I text the man that I spoke to a few days ago and the man that took $1300 from me. No answer and when 9pm comes.. no answer. There is an answering machine which is not set up professionally but I leave several messages. I would think they would have an oncall system, but no. Since I didn't hear from them the next morning I go to my mom's house at 8am -- stressed out because I don't know when they are coming. I call several times and finally get someone in the office to answer about 1130am. There is confusion at first because "i was suppose to get a call from the driver" I express my dissatisfaction and my desire to talk to a supervisor. they said they would give him the message. I wait..an hour maybe more.
I called back. I get a semi- helpful person and she arrange informs me that the truck won't be till Friday the 28th. I was pissed off. I requested a discount which I deserved. No one gave me a straight answer. I was called and told the driver would call me. I was upset because I missed a days at work. So I went and did something I had to while I was up there and waited for a call. Guess what?? They didn't call. So I am calling and cussing and didn't hear from a driver till the next day at around noon. He sounds like an A - hole. he told me that the truck got into a wreck and can't come today (Friday the 28th) I was telling him there is a breach of contract. He said he doesn't take care of that. I tried to call the office. I corrected the one young man at the office who kept answering the phone "hello" I asked to talk to the supervisor/owner or anyone but these peons and no one ever called back. It was infuriating. THEY ARE Such as sham. So the only one that I had the number of that would pick him up the GD phone is this driver. He said that he would call in the morning for Saturday the 29th and they would be there around 8 in the morning. In the morning around 8am no call. So I called him. I woke him up. He said he had not heard from the drivers. (I thought they would have gotten the truck fixed and drive through the night to come from Florida (where the truck was wrecked it's about 14 hours a ways.)) No they didn't do that. This guy said that he thinks they got the truck and then got a hotel room. I am thinking ---what? How are they going to get to WV by night time Saturday let alone 8am. But it didn't matter. He could not get a hold of the drivers. They were not returning his calls or texts. He said, "I am about 5 or 6 hours away I will just come and load you." I asked, "where are you at?". he said, "South Carolina." I said, "On a good day, going about 95 mph you may get to my mom's house in WV in about 10 hours not 5 or 6." He argues with me Said his GPS said 6 or 7 hours. I called him a liar which he was. I told him never mind coming. He said you will lose my deposit off $1300. I said I would get a refund because this "Superior" company (sarcastic) breached it's contract. And then I hung up on him. I attempted to call the office number and guess what? NO ONE ANSWERED!! FOR SEVERAL CALLS!! How can they operate?? Anyway, Guess what? The driver called back and he said he would come and be there at 11pm Saturday and load and drive to North Carolina that night. I asked him do I have pay you the entire $3000. He said, "yes." I said, "nope I rather carry the stuff on my back instead of giving any one of you guys one more dime." I attempted to call the office several times. Guess What? no answer. I ended up getting a u-haul and taking it myself. I should have done that in the first place. I attempted to contact a lawyer but it would cost way more than $1300 to get my money back. I hate it but this is going to have to do. DONT USE THIS COMPANY!! They are horrible.

Move size: 2 Bedroom Home Service cost: $3500

I used Superior Moving Systems to move my family from Atlantic Highlands, New Jersey to Lexington KY over the summer. In a nutshell, it was the worst experience I’ve ever had, not just with a moving company but in my many dealings with companies in the service industry. I was promised a whole lot by George my account rep., and given a reasonable estimate (when compared to others). I was told that Superior would be doing the whole move, using their own trucks and personnel, and nothing would be contracted out. I was told we would have our own truck due to the size of our move. None of that proved true. Our pick up date (which had been agreed upon) was delayed which forced us to delay our moving out of house. When they did show up, they came with a truck that was too small, which meant they had to make two trips to load our stuff into a warehouse (loading took 12 hours). When we arrived in Lexington, we waited over two weeks for our stuff to arrive. Pretty inconvenient I would say. I made multiple calls to George and customer service with no return correspondence whatsoever. When I did finally reach someone they were of no help. We were told we had to wait. Luckily we had family in Lexington or we would have been living a hotel for 14 days. When Superior got our stuff to Lexington their truck broke down before it got to our house (OK, that can happen), and when they finally got to our house there were two guys from Superior. They waited 4 hours for others to arrive to help, and no one showed up. So they contracted 4 guys off of Craigslist. Not professional movers. Not from Superior. Nice guys, but c’mon. Not bonded or insured. And obviously no background checks. The truck finally was unloaded. And when we went over everything, there were many many damaged items (ie cracked 47 inch flat screen TV). We estimated about $3000 in damage. Since the move we have made several attempts to contact Superior through many venues to recoup the damages. No one will respond or help. My estimate was around $8K. In the end they charged me $14K. Once they had my stuff I had no recourse but to pay. Please do not give this company your money. The money we spent is lost, as are several of our items. These guys are scam artists. Find another mover. Don’t be fooled.

Move size: 4 Bedroom Home Service cost: $14000

Superior Moving Systems was suggested to me by a friend for my move. I moved from North Carolina to New York. They arrived right on time and immediately began to carefully pack all my belongings. Even though I can be pesky about some of my items, they were very easy going and took care of everything. They paid attention to all of my specific instructions. Superior Moving Service will be my first call for my next move. Everything arrived safely and on time. Thank you for you wonderful service!

Move size: 2 Bedroom Home Service cost: $3275

The only reason this is a 1 star review is because you can't give it a zero. First off, Jake is the worst. He won't answer your calls after he receives a deposit. He said the deposit had to be from a bank account. I'm currently holding the contract which says I can pay in credit. I also called customer service over 35 times to figure out where my movers were when they were late. No answer. I was told this morning they'd be here by 7am, nope, 10:30. I was also promised by the aforementioned Jake my stuff would arrive in DC on Monday. Now I'm being told it could be up to 14 days. I was also up charged an outrageous amount after I literally brought everything downstairs and outside for the movers before they even arrived. I'm hoping my stuff actually makes it to dc. Never use this company. Customer service is God awful, they ignore you and don't keep their promises. I'm never using them again and neither should you. Be sure to read all the one star reviews because they're the only real ones on here. All the others are certainly bots trying to boost the companies rating.

Move size: Studio Service cost: $2950

My move with Superior was pretty seamless. They came Tuesday August 1 and delivered to New York by that Friday.
They were helpful with packing up the kitchen utensils and dishes. Nothing broke along the way. The also packed up all the toys, and when they got to the new house, they put everything where it was supposed to go. They assembled the beds and moved the kids dresser into their room, and our dresser into our room. We didn't have to move heavy stuff after they left, especially the beds.
Thanks! I Was so relieved when it was over.

Move size: 2 Bedroom Home Service cost: $3250

I moved in August of 2017 from Massachusetts to North Carolina. I wish I NEVER used this fraudulent so called "superior moving" criminals. The head guy tried to get me to sign paperwork before he wrote the price and he wanted the down payment in cash. I refused to do either. I asked them to be careful with our TV's, big furniture, stereo system and especially my boxes I had marked fragile. Well that was a waste of my breath. After waiting and constantly calling them for almost a month about my furniture when it arrives it's not one of their trucks. It was only one guy so my cousin had to help him unload my things. As they were bringing things in I was doing inventory and found that three TV's were damaged, furniture missing, three glass tables that were given to me from my grandmother years before she passed were also damaged, glasses were broken and parts to furniture were missing. I got all the drivers information including his truck information that night and I contacted these crooks the very next day. They said I'd have to file so I followed everything they said I had to do. The claim was received around Sept. 14th, 2017. I called and emailed them the last response I received was my claim was processed and I will be receiving compensation. January comes and I've still been calling sometimes getting up hung up on but I'd call again and emailing to no avail. I've reported them to the Better Business Bureau and honestly I feel like that was a waste of time. I reported to the Attorney General in Massachusetts and in New Jersey too. Massachusetts said it's a New Jersey issue and New Jersey said nothing. I still haven't received compensation for my furniture to this day. I'm not giving up on holding Superior Moving Systems accountable for misleading people, changing the agreed upon price, losing belongings and damaging items.

Move size: 3 Bedroom Home Service cost: $3000

Jake, my first point of contact, conned me into signing up with his company by giving me competitive rates, and assured our belongings would reach us within a couple of days of pick up. My girlfriend and I were moving from NJ to GA ( Sept 26-27). I specifically told Jake I needed to move a one bedroom apartment, approximately 35- 40 boxes, dining table w/ chairs, mattress, and 2 coffee tables, and one book self. Initial estimate was $1400, as he suggested 300 cubic square feet. I had no idea what that meant and he assured me it should fit with the items I mentioned. I put down a deposit of around $500 which later learned was non-refundable. I had booked this a month before our move, and was told by Jake he would be my point of contact until the end and "I am here for you". A week before my move now, and I haven't heard back from Jake, and I needed to move my date to a few days earlier. I called Superior Moving and was rudely answered by someone, nether-the-less he moved my date to Sept 24-25. I had to call over 4x 2 days before my big move to get a confirmation for Sunday, Sept 24on a Sunday.

Sunday, driver shows up at 10:55am, he shows me the "cubic sq ft" in the truck. The 300 cubic sq ft Jake reserved for us was joke! By the time everything was loaded driver calculated 800 cubic sq ft!! My bill went from $1400 to $3000! I would have been better off getting a uhaul and hire some helpers and come out about half of that price. In addition, I was charged $80 for extra empty boxes, totaling $225.

Long story short, we ended up paying $2987, but were charged initially way less. Once the security deposit was paid we had NO CHOICE but to go with this company, as deposit was non refundable ( we paid $500 deposit).

WORST COMPANY - If this review can help ONE person I will see its worth. I don't usually write reviews, but I could not let others suffer as I had.

PS - Alos, out household items were mishandled, damaged, broke, boxes were open/busted. NO CARE of our belongings.

Move size: 1 Bedroom Home Service cost: $3000

My nightmare with Superior Moving Systems of Wayne, NJ, began when they performed a phone estimate with a commitment of confirming this estimate before my move. The estimate for my small one bedroom apartment was $2777.82 for 18 items, 49 pieces including full pack with material, fuel surcharge, stairs, and a small “manager's discount”. There was a verbal commitment to packing and unpacking at that time. The promised estimate confirmation call was never received, even after I called numerous times. Throughout my experience with Superior, I nearly never received a phone call back when I left a message.

As my moving date approached, Superior made a verbal commitment to pick up my load on 03/14, but didn't show up until late on 03/16, not finishing loading until after midnight 03/17. Upon arrival, Superior claimed that items were more numerous than originally estimated and informed me that it was a $6,000-$9,000 move instead of the estimated total of $2777.82. When I told them I didn't even have that much money, Superior proceeded to make me choose between paying the $6-9k or leaving items behind and paying an increased price of $4561.25. Because I had to be out of my apartment by a certain time and had to sign the lease for my new apartment out of state, I felt I was at their mercy. I then had a long, agonizing conversation with the driver- in which I had to indicate very specifically which of my needed items could be left behind- including a desk and chair, side table, sofa table, bench, and a few pictures. After they loaded and left, it was discovered that numerous other essential items not discussed were also left behind- including all 3 trash cans, an 8-volume Bible commentary set, 3 keepsake Bibles, a collection of books, a nightstand that was part of a bedroom set (along with things in the nightstand), and 3 additional pieces of wall art.

I then received a verbal commitment from Superior that they would call me by 5 p.m. on 03/17 with my delivery time. I received no call for three days. Finally, a friend of mine became concerned and called Superior on my behalf. This friend was treated very poorly, and Superior committed to deliver my load on 03/19. I also had a verbal commitment that it was on its way. In a subsequent phone call, I was then told that the owner of Superior “wanted the truck for something personal”, so my personal property was offloaded into a storage container and I would receive my things between 03/21 and 03/23. Once again, when I called to get an update, I was assured it was in transit. My shipment did not show up on those dates.

My property was finally delivered on 03/27, 11 days after pickup. The driver had an inventory check off sheet that included only 29 items total (as opposed to original estimate of 18 items and 49 pieces). There was no copy for me to retain for my records, although I was able to take a picture of the Bill of Lading. Despite my having paid for the service, the movers would not unpack my boxes. After they left, upon unpacking, I found clothing dumped into boxes with dishes on top (instead of clothing on wardrobe hangers), more items missing completely (including irreplaceable family pictures), expensive lamps in a box with no padding and table legs on top, broken dishes, a broken lamp, and a broken antique glass book end from Scotland. There was no way of telling these things were broken before the movers left, since they would not unpack.

The BBB has at least 56 complaints against these scammers, but nothing seems to have been done about it.

The only final payment they would accept was a postal money order, so I have no recourse for the extra amount they charged. I do not appreciate the bait and switch scam they have pulled on an elderly veteran.

Move size: 1 Bedroom Home Service cost: $4561

My moving experience with Superior Moving Systems could not have gone any better. We were nervous about the move and taking all our belongings across state lines but I don't have any complaints with the services we received.

I received a job offer in Boston right before Thanksgiving and had just three weeks to find someone dependable to cart all of our stuff from Central Florida to Massachusetts. I was very nervous with being so close to the holidays that finding someone to help us out was going to be an issue. Luckily we found these guys.

The moving team showed up right on time and ready to go the morning of the move. The crew loaded the truck with care and made sure that all of our boxes and furniture were secure and safe. It was important that everything was treated carefully as we were moving a lot of delicate items and some antique furniture.

After hauling all our stuff from Orlando, FL to Boston, MA our items were unloaded with just as much care and caution as they received when being loaded. Furniture and boxes were placed in the correct rooms in a delicate and orderly fashion, insuring no dings or scuffs on our new walls.

Working with Superior Moving Systems was a dream. I am so glad my wife and I trusted them with our possessions. All of our items showed up without a scratch or a scuff. If you are looking for someone to help you out with your move I definitely suggest these guys.

Move size: 2 Bedroom Home Service cost: $3000

Bait and switch!! Beware! I'm active duty military and needed our items to be moved from our storage unit to Pensacola. They quote you much cheaper than competitors then show up and tell you that you have too many items and they have to repack them and you need to pay them $4000 more. When you tell them no and that's not what you were quoted, they tell you "oh well" and keep your $700 deposit. I think they've rated themselves high on a few sites. Don't fall for them. They're not accredited and have multiple complaints out. Working with base legal to get them blacklisted for other military families! Learn from our misfortune!!

Move size: 3 Bedroom Home Service cost: $2100

Whatever they tell you to get you to sign up do not believe it they are going to increase the price or threaten you that you're going to lose your deposit number to move they're going to come and take your stuff somewhere in New Jersey and put it in a storage and then increase the price and you have no choice but to agree to whatever they tell you because you need your stuff I took my stuff one month to get to me and they increase the price $3,000 more than what they told me do not sign with this people do not do business with this people at all.

Move size: 2 Bedroom Home Service cost: $5000

I would highly recommend looking elsewhere for a long distance mover if you are considering Superior Moving Systems (DOT# 2323030). My wife and I have done 3 long distance moves in the last 15 years and this was by far the worst experience we have ever had.

The quoting system they use is in my opinion is deceptive at best. We were initially quoted one price based on an inventory list that we had to complete. The price we had to pay in the end was more than double what we were initially quoted. They base their price on an estimate of weight as many of these companies do. We were told the bad news about the upcharge after they had loaded all of our stuff on the truck. We had sold our house and were closing the next day so at this point we had to get out and all of our belongings were on their truck so there is no negotiation, you are held hostage and have to pay. In hind sight, I also had a local company come out and do a physical inventory and quote, man do I wish we had gone with them it would have been significantly less expensive in the end.

When I initially went through the quote with Mike Morris our sales guy he told me that this would not be a shared move because we had enough stuff to fill their truck and that it would not be brokered out. I was also quoted that our stuff would be delivered within 48hrs of our request. When we initially called to setup the delivery date they would not quote one and told me that they would contact us within a 2 week timeframe to provide the date. After a week I called and asked to speak with a service manager (Andrew) and he proceeded to tell me that this was indeed a shared move and they would deliver our stuff when they had more going to a similar location. Our belongings were delivered 3 weeks after our request date by a broker, not by Superior Moving Systems and much of our furniture was damaged. (Keep in mind that I have an email chain to attest to everything that I am quoting here and the thing that is very important to note, you will be required to sign a contract that will null and void almost everything that they put in their written quote only after they load all of your stuff on their truck on moving day.) In the moving process you the customer do not have much room to negotiate or resolve issues whence you have committed to a company because home sale closings and such are committed by date and the moving company is well aware they have the upper hand on moving day.

My wife took pictures of all of the damaged items and filled out all of the required claim forms, she sent them via email and she was told that it would take up to 120 days to process our claim, we are now at 150+ days and they are not returning our calls or emails. When you call, the sales department picks up on the 1st couple rings, the service department goes straight to voicemail and no one ever returns your call.

I am writing this review to hopefully save someone else from a very stressful, horrible moving experience. We are now in the process of making formal complaints to the DOT and BBB.

Move size: 4 Bedroom Home Service cost: $8500

My time with Superior Moving Systems has been nothing short of amazing! My family and I were very stressed and unorganized when it came time to pack and move everything across the country, but the team that came to help us were so nice and professional. They went above and beyond with their efforts! They were friendly and made sure that everything was packed and would not be damaged in the move and that we were satisfied with the work they did. When we finally arrived at our new home and began the unpacking process, we were pleased to see that there was not a single scratch or ding on any of our belongings. Would definitely recommend for anyone going through a long distance move!

Move size: 3 Bedroom Home Service cost: $3000

Superior did such a good job on my move I move a lot for work and normally they pick my Mover for me so I was the first time picking my own mover. I went online and seeing that superior had a lot of good reviews and their DOT page showed that they own their own trucks so quickly I was able to separate them from the other companies that were brokers . They all should've been uniforms and were licensed professionals I was very happy with the way that the move went. Thank you so much for the smooth move I'll be using you guys in the future.

Service cost: $3275