Superior Moving Systems Inc

This moving company definitely helped me to get myself into a great excellent service provider everything went well throughout the entire move nothing went wrong with all my items and belongings and all my furniture was protected nothing was damaged. the workers worked hard to get the job done and definitIey worked hard to make this job to be a success and I just want to think he's moving company for being an excellent through the company been able to back the company up with good ratings and good reviews definitely a major thing you because I want to make sure that I was making a good decision I will definitely be back for more through this and more moves throughout the few years to come I just want to take you guys for everything.

Service cost: $9550

Overall I will have to say is moving carrier did help me from start to finish I appreciate all the hard work in a professional manner everything was done correctly I have no complaints whatsoever I just want to thank you guys for putting 110% effort into this move nothing was damaged got the entire process everything was placed I wanted it to be my new home everything was a success and I'll definitely be using you guys again whenever I need a future move definitely a company I'll be selecting again I appreciate the movers working extra hard to get the job done thank you !

Service cost: $9050

The company definitely really opened my eyes to realize how great of a move and carrier this is this company also help me from start to finish to really get me moved out and settle that with a great move and carrier I will recommend family members and friends is moving company you guys deserve all the service you guys can get for a better business bureau and I will be back with more moves in the near future I also want to thank you guys for giving me a great quote I appreciate working with you guys and definitely do will be a returning customer .

Service cost: $9150

Quote price on contract totally different than when movers got to location even though there was an inhome estimate requested by me, but the person on the phone said an inhome estimate wasn't necessary. Boxes and furniture items damaged. Also when they first arrived, one of the three movers sat down on my furniture without even asking. This was one of the worst moving companies I have ever worked with. In trying to call customer service, during the move no one would answer or return call. Lastly, I was told by mover to be at delivery address the next day and they didn't show up. Then I called customer service several times and they finally answered and were very rude and stated that it could be up to 1 week before my furniture was delivered.

Service cost: $1925

So let me start by saying that as a military brat, I moved around a lot as a child, so I’m no stranger to a move or a moving company. Growing up I seen my fair share of good and bad moving companies, and let me tell you if there was one thing my dad wasn’t good at, it was selecting a moving company, some of them were just nightmares. So much so that as an adult, I vowed never to use a moving company. That lasted about as long as it took for me to get married and have four kids. The amount of stuff you accumulate is amazing.

All I keep thinking as I am dialing mover after mover is all the horrendous things that I witnessed, watching whatever moving company my dad had hired. I mean I seen it all. I seen movers get lost going one block over to one of our movers destroying everything we own almost, as they were pulling away from one of our houses with the back open and since we lived at the bottom of hill and the directions called for us to go up hill, everything came tumbling out.

After about a week of calling different moving companies, a friend finally recommended Superior Moving Systems. When I called, I was pleasantly surprised by George the Reservation Specialist who answered the phone. He was very well versed and knowledgeable regarding all the services and products they offered. Not to mention I got a great promotional deal as well. He even instructed me on how to look up their license online thought the U.S. Dept. of Transportation, Government site. As well as the BBB rating. With this alone I was starting to feel better about choosing them over their competition.

Moving day morning, the arrived-on time, about 10 minutes early actually. They took special care of all my belongings, especially the important or special items such as my piano and my sculpture that they took extra special care of. I mean there was nothing broken scratched, dented, dinged, absolutely nothing.

I couldn’t have asked for moving day to go any better. Now that doesn’t mean we were without problems or issues, but nothing major, I mean the worst that happened was that they were an hour late, coming back from lunch, but even then, they jumped right back on task and got the job done. I couldn’t believe how quickly they were able to move me and everything we owned. I mean it was a four-bedroom home w/ office, living room, den, dining area, and kitchen.

If I should ever have to move again, I really hope they are available. You guys did an amazing job, thank you so much for all your hard work. Really guys, I mean it you were super.

Service cost: $3986

It's moving company help me from start to finish. I appreciate everything you guys did. Get me moved out I just want to take the time to write this review and to show love for you guys because you guys are great moving company that will use again in the near future. I appreciate everything that you did for getting you moved out. I'll use you guys in the future. I'll recommend family members and friends. Thank you very much for all the support and overall was just a good experience.

Service cost: $6000

This moving company help me from start to finish. I prescient you guys helping me and doing a great job for me out to my new home. My wife is pleased with the job you guys did. I will recommend family members and friends this moving company. I'll use you guys in the near future. All of my items were replaced back how they were. Nothing was damaged I rate this moving company five stars and above. The service was great. The sales representative help me get a great quote. You guys help me from start to finish and overall it was a great experience.

Service cost: $6000

I did a lot of research about which company should I go with and this one the best in all the ways! Best pricing and the workers were very nice and friendly since the very first time I was at the phone. Everything ended up being better than expectedX no damages. I'd highly recommend this company they have great deals. In the future if I had to move again I'd call them in a heartbeat. Don't wait any more, you won't be disappointed that I cal tell you!

Move size: 2 Bedroom Home Service cost: $2000

I wish I could give this business negative stars. I have never worked with such an unprofessional company in my life. Let me explain my situation, I am a single mom as well as a nurse, and planned on moving from Northern Virginia to Austin Texas with my son to start employment at a new hospital. After doing some research, Superior Moving wasn't the best price I found (they quoted about $3000 after going over a detailed inventory list), but they gave me the best time frame for when our items would be picked up and arrive. We were planning on arriving in Austin Texas on July 11th, Superior Moving said "Oh that is a straight shot drive, we will pick up your shipment on the 6th, and basically be waiting for you when you arrive". Great! When the movers came to pick up our shipment on the 6th, they showed up 2 hours past the time window they gave me. It was raining outside and they left mud tracked throughout our house. After they get everything loaded on the truck, the gentleman told me, that my items actually took up more space than they anticipated and I owed them $2800 more than the original quote, he also said "that doesn't include tip" WHAT?!?!?!?! I told him I was not tipping them because they made a mess and are charging me double what they quoted! He got an attitude and left. Yes, I did have 5 more boxes than I originally stated, but all of the other items were true to the inventory list, so I really have no idea how they were able to charge me double. My son and I took 3 days to drive here, and when we arrived and I called the moving company for an ETA, I was told our shipment was in a warehouse "somewhere" and they didn't know when it was going to be in transit! This was on Tuesday the 11th, I was told to call back on Thursday the 13th and they would have a better idea of an ETA. Well on Thursday, it was still not in transit and was told to call back on Monday the 17th. On Monday I was told that is went into transit on the 14th, so I should be getting a call anytime soon for a delivery window. Come Wednesday the 19th, I still had not heard anything, so I called customer service again and was told our shipment just went into transit yesterday..WHAT? I thought it was in transit from the 14th? No one here can give me a straight answer and most of the time you call them, no one answers the phone. When I finally got a hold of someone, I asked to speak with a supervisor. After being on hold for 20 mins, I am told that the supervisor is on the phone with another customer and will return my call within 30 mins. TWO HOUR LATER, I still had not received a call, so I called them back and was told that all the supervisors had left for the day and to call back tomorrow. So this morning I called them back, was put on hold for 30 mins, and then hung up on. I immediately called them back and was told the supervisor just went on lunch and to call back in an hour. So I do as requested, and attempted to call back multiple times, but no one answers the phone. When I finally get a hold of a supervisor, he was beyond rude, and simply told me, and I quote "I am not the only customer he has to deal with" "he has not idea where our stuff is" "no idea when it will be delivered" he would "try to look into it and call the driver, but honestly I might forget to do that or to call you back." So, after over a week of playing telephone with this company, I have no information. We moved to Texas two weeks before I was suppose to start working at a new hospital simply so we would have time to get settled in, but this company is making that impossible. Luckily we have air mattresses to sleep on, but other than that, I have nothing I need to start my position and nothing to begin registering my son for school. This whole ordeal has been a nightmare and I am just praying our stuff will arrive sooner than later and in good condition. Avoid this place at all cost!

Move size: 2 Bedroom Home Service cost: $5200

This company will go over your items, tell you they have a $25 cancelation fee ( if you ask what their cancelation policy is) and rush you to sign the contract before you can read it. They don't take credit cards so they can charge your bank account. It's been a nightmare. They took my deposit of $2205 7 days after I canceled ( I called and canceled the next day which was a month and a half before move date) I was promised a refund if I send them an email stating they are not liable for fraud. 10 days later and no refund and after being on the phone all day yesterday with multiple people they rudely said no refund. Their accounting office has listened to the tape where their rep clearly says the cancelation policy is $25. They lied, took my money and were very rude and unprofessional.

Move size: 4+ Bedroom Home Service cost: $6900

I recently moved to Florida from New York, and I was very satisfied with the transition. I heard about Super Moving Systems from a friend, but they are much better than anticipated! Everything was quick and smooth, and affordable for the service that is offered. All my items were locked, and secure, nice and spaced, and covered so they would not smash against each other during the travel. These are definitely very professional individuals, and would recommend to a friend any day of the week.

Move size: 2 Bedroom Home Service cost: $2600

Superior took all of the stress and hassle of moving out my hands as I moved from Durham, NC back to Chicago. They were extremely transparent and communicative so I knew everything that was happening along the way, including transport and storage. They were friendly, respectful, and careful. They did a great job of packing such that everything was labeled nicely and evenly spaced, paying particularly close attention to the fragile items. The pickup and delivery occurred exactly at the start of the time windows provided.

I had particular requests including some items that I wanted shipped and some items that I wanted packed but not shipped and they made sure to get it right.

If I move again soon (hopefully not but it might happen), I'll be sure to use Superior again! I highly recommend their service if they operate in your area.

Move size: 2 Bedroom Home Service cost: $2350

Moving is always a hassle but I was lucky enough to find this moving company. Everyone knows moving can be also stressful and time consuming. I can bet no one likes the process of moving. Luckily superior moving made it easy for me. They really do care about their customers. I was quoted a certain price that was defiantly in my budget. I shopped around at a few different places but no one else took the time to explain the whole process. They gave me details of everything which made me a lot less stressed out. They took the extra time to make sure all my stuff got out of my old place and into my new one. I couldn't of done it without them!

Move size: 3 Bedroom Home Service cost: $2700

Moving is always difficult when you're a shy single girl. I didn't have anyone to me because my few friends had some commitments and couldn't travel out of state. I read about Superior Moving Systems on google and decided to give it a go. I contacted them and they were more than happy to help me move. The price was right in my budget, my instructions were followed perfectly, and none of my items were broken, not even a china plate. I would use them again in the future.

Move size: Studio Service cost: $3500

When I received a job offer in California, I felt excitement at the prospect of starting a new life in the Sunshine State, but it was immediately followed by a feeling of dread at having to go through the moving process. A lifelong packrat, I had tons of stuff to pack and haul, but I had a busy schedule and very little time to handle it all by myself. Right when I was at the edge of tearing my hair out from stress, I decided to turn to Superior Moving Systems for help. From packing to transportation, everything was handled with utmost professionalism. I would highly recommend to anyone who hates the labor of moving like I do.

Move size: 1 Bedroom Home Service cost: $2650

We had to move my elderly aunt from Jersey to Ohio. I was super worried about this as she has a bunch of prized possessions that are highly breakable. The team at Superior Moving Systems was super attentive. They made sure everything was packaged well. All her breakable personal effects made it to Ohio all in one piece. The team was punctual. I didn't have to wait for them to show up. They were kind and efficient. They introduced themselves to my aunt and made her feel comfortable with them taking her belongings to her new home. I was also impressed they didn't try to upsell us on anything we did not need. The process was super speedy and could not have gone better. Kudos to the Superior Moving Systems team.

Move size: 2 Bedroom Home Service cost: $2800

It took seven weeks to finally get our things from this horrible company. Please read the one star reviews on this website and beware.

My experience started out on May 30th, when I talked to Jake, who told me everything I wanted to hear. Unfortunately none of it was true. He told me that they would pack my things. When my contract came through, this service was not included, so I called him back. He said yes, it was in the notes that they would be packing my things. He said there would be four guys who would pack it all up very quickly. He also told me that they would pick up on Monday, June 19th and deliver to my home in Florida by that Thursday or Friday, the 23rd at the latest. I booked a flight to Florida for June 20th. If you get Jake, beware..he will be at your service until he gets your deposit. After that you are on your own, even though he will give you his cell number. Jake also told me that they don't use subcontractors. The company owner just bought additional trucks to add to the fleet. Not true. Both the pickup and delivery were by subcontractors.

June 19th came and I had no idea when they would be picking up my things. I started calling at 9am. No answer in customer service. And believe me when I say that you can leave all of the messages and emails you want, none will ever be returned or replied to. I finally was able to talk to someone in customer service, who told me my truck was currently in Indiana (I was in Ohio) and it was taking longer than they had scheduled to pack up a home that had more things than they stated. They were trying to find another driver to pick up my load. I was told it would be afternoon between 3 and 5:00. I told numerous people that I had a flight the next day and was assured if the driver didn't get there that evening it would be the next morning. Of course the driver didn't get there in the evening. I did receive a call from a lady saying that he would be there between 8 and 10am the next morning. He was in Cleveland and was going to call me really early in the morning, so I was told to have my cell phone with me so I didn't miss his call. Of course there was no call or pick up. I had to spend $200 to change my flight when nobody had shown up by noon. This ridiculous scenario went on for three days. Finally, at 9:30pm on Wednesday night, 2 1/2 hours before my contracted time was up, the driver showed up. He went over my things very quickly and upcharged me $750. My husband had added some things, so I figured it would be more, but not that much more. Thankfully I had ended up packing things myself, because there was nothing in anyone's notes from Jake saying the movers were packing my things. They were also contracted to move my husband's gun safe, which I reminded several people during my numerous calls. One lady told me that would be no problem because there would be three or four movers. Well, there were two movers who looked at the safe and said there was no way they could do it alone. So, we had to pay $600 to buy a new safe in Florida.

The movers themselves were the only bright spot in this disaster. They asked if they could come back the next morning to pack the truck and I was half afraid they wouldn't come back, but they did. They got things loaded in a couple of hours, but it was downhill from that moment.

They closed up the truck, and I asked when I could expect delivery. It was obvious since they were three days late picking my things up that they wouldn't be there the next day, but I still believed what Jake told me, which is that it would take four days. When the driver told me it could take up to 14 days I couldn't believe it. This was not what I was told. I was leaving for the airport right after they left and was only going to be in Florida for a week. He said they would try to get my things to me before the following Wednesday.

My availability for receiving my goods was the same day they picked them up, June 22nd. My contract said that it could take up to 14 calendar days from the day I was available to receive my things, but I was still naively thinking I would get them quickly. Another surprise..the bill of lading was from Tweety Moving, dba Supreme Movers, out of Hialea Florida. So much for not subcontracting.

One week went by with no word about a delivery. I got a call on Friday, June 30 from someone named Jenny, who left a message to call her because she had an exact delivery date for me. I have the voicemail and a transcript. She gave me an extension too. I called her back almost immediately. The extension was not hers, and whoever it belonged to was really rude. I spent the whole afternoon trying to contact Jenny..nobody could find her, even though her "stuff" was still there. Nobody could find the dispatcher either, to verify a shipment. And nothing was in the computer. I ended the afternoon finally hanging up after waiting on hold for 40 minutes. Needless to say, there was no delivery date for me. I had to once again change my flight, another couple hundred dollars spent. I rescheduled it for the day after the contracted 14 days was up, because of course I thought they would at least stick to the contract.

At day 13, my husband called, to be told that our household goods were in a warehouse in Chicago, with no scheduled pick up on the horizon. Nowhere in my contract did it say that they were going to pick up our things, dump them in a warehouse that is not even close to the route from Columbus to Florida, and leave then there indefinitely. He spoke to someone who said "you don't understand this business, do you?" Apparently our load wasn't big enough and they were waiting for other loads to add to it. Jake certainly had no problem with the size of our load when he took my money and promised delivery in four days. This guy my husband talked to actually was indignant that we should be upset. I had again changed plane flights and finally gave up after 17 days and flew back to Ohio. Lots of money spent on flights. We arranged for friends to meet the truck if it came.

On Thursday, July 13th, I got a call from a driver named Mike, who said he was an independent contractor and had my things. He would deliver them on Saturday. On Friday, I got a call from Alex at Superior, saying my things had left the warehouse that morning. I was a little confused because I thought they had left the night before but didn't argue. Saturday morning, I called Mike, who said that I had to call the company because another carrier had my things. What? Was anybody going to let me know that if I hadn't called? I had people waiting at my house to receive my things. We called the company, to be told that our things were somewhere in Florida. Three days went by and no sign of a delivery. I called and got Alex, who thought our things had been delivered already. He said he would call me back, which has NEVER happened. My husband called them back and was told our things were on a truck in Georgia. So we went from Florida to Georgia? Three more days went by and on July 21st my husband called Alex, to be told that our things were still in Chicago. They had never left. Supposedly they pulled the wrong number to ship. How can anyone be that incompetent?

On Monday, July 24th, my husband talked to both Walter and Alex, who both said that our things would be shipped that week and we would have them by Sunday or Monday. They even had the nerve to say we were a priority and they would expedite our delivery. I really think the expediting ship sailed weeks ago. They said they would get back to us to confirm, which we knew would not happen. Well guess what? No return of calls, and no shipment.

Finally, on August 6th, I got a text from Mike the subcontractor. He said he would be at my house the next day, Sunday, between 10 and 11am. He told me my balance had to be in cash only. My contract stated I could could pay with a postal money order but he said cash only. On Sunday morning we were ready and waiting. By 2:00, when he hadn't shown up, I texted him, no reply. I texted again later, also no reply. He never showed up or contacted me. I texted him the next morning and he did reply that he had a flat tire and would be here on Tuesday, 100%, at noon or before. Why did we have to wait until Tuesday if he was supposed to he here on Sunday? On Tuesday morning at 11:30 am he texted to see if he could get into the gate at night. I asked why and he said they were 9 hours away in Augusta Georgia. Are you kidding me? I got special permission to get them in after hours, but knew they would not come, and they didn't. Mike didn't text to tell me either. I texted him at 9:30pm to see if he would reply. He did..he said they got a room in Fort Myers and would be here first thing in the morning. He also reminded me that I had to pay $800 cash. I wish they cared as much about our goods as they do about that money. So we were ready, first thing in the morning, and I got a text at 7:30 am saying that they had one job ahead of us and would be there at 1:00. Did he have that job last night when he told me they would be here first thing in the morning? So, 1:00 came and went and no movers. I got a text at 2:30 saying they were 40 minutes away. They finally got here at 3:30..three and a half days after Mike texted me. These were subcontractors from Supreme Moving. They came in a Budget Rental truck. Before I paid them I made them show me the load to make sure it was ours. These two had horrible attitudes, as if I were asking for something unreasonable. When I looked in the back of the truck, I was appalled. Our stuff was the biggest jumble of haphazardly piled up mess I have ever seen. They actually admitted to my husband that they had moved it five times since it had been on the truck. And who knows how many times it was handled while sitting in a warehouse for over six weeks. As these boxes came off the truck, with my husband helping, I just couldn't believe it. Some were smashed, with stuff hanging out of them. Heavy plastic bins were broken. Boxes marked fragile were dented in, and the things inside them broken. These boxes were very well packed, by me. There were things far more fragile than the broken ones that made it unbroken, because the boxes weren't mutilated. I lost 10 original pieces of art..these things can't be replaced. We lost sentimental things our children made. I had a broken piece of china that is discontinued. There were damaged items that I was able to repair, but they are still damaged. The one little table I moved is missing a knob and has an irreparable chip out of it. Our clothes were damp and had a horrible smell, probably from sitting in a hot warehouse for six plus weeks, and a hot truck for another. I had things that were smashed packages of glass that I couldn't even unwrap to get a picture. Very well wrapped bundles too, in layers of bubble wrap and paper. We just threw them away like that.

No reputable moving company operates this way. This was a disaster from beginning to end, and we are so glad it is over, but I don't want anyone to go through what we went through. When you see one star reviews mixed in with five star reviews, pay attention to the reviews with one star. I could have written any of those reviews, and should have paid more attention to them when I booked with this company. And yes, I did check them out first, just chose to believe the majority. It amazes me that these people have had seamless moves across the country while I and other one star people have had horrible experiences. If it sounds too good to be true, it probably is.

Here are some other things to think about..their customer service is department sounds like a frat party. I even heard a dog barking once. The people sound like teenagers and if you have a problem they will put you on hold and leave you there for long periods of time. Sometimes they come back, sometimes they don't, sometimes they disconnect you. I can tell you that they will not call you back, no matter what they promise you. They do not reply to emails. About every other call goes to voicemail where you can leave a message. Don't bother. They have lied to us at every turn. I posted a review on their Facebook page that was gone very quickly. I'm guessing others have too. My attorney did some digging and found that they are owned by a company sharing the same address by the name of No Hassle Moving Corp. I posted a review on that page too, also gone.

The only reason they have one star from me is that it's the lowest I can give. I have often wondered if there is an owner who has any idea what is going on. I can't believe anyone would run a business this way. I had a Plan B if these people had not shown up back in June to get my goods..I just wish I had eaten the deposit and gone with the other mover.

Here are some things to look for in a reputable long distance mover: they come to your house and list everything you want to take, then give you a price. It only changes if you add things to it. They weigh your goods. They do not ask for deposits. They will take credit cards and not demand cash only at delivery. They will take inventory at both pick up and delivery. They have their own trucks and drivers and do not subcontract. They will honor their pickup and delivery dates unless there are extenuating circumstances, and if that happens, they will call you. If you don't get all of these things in a mover, find another mover! Good ones are out there. They might be a little more expensive, but keep in mind that this company gives you low estimates to get your deposit, and then charges you more later.

These people are borderline criminals who will lie to you to get your deposit, then proceed to do whatever they want. I was told by Jake that delivery would take four days, my contract stated that it could take up to 14 calendar days, and it actually took 46 calendar days. Total breach of contract. I spent hundreds to rebook plane tickets five times because of this breach of contract and $600 to replace the safe that they were contracted to move. So the reasonable price wasn't a reasonable at all. We trusted this company with our valuable possessions, and they gave us horrible service and destroyed goods.

For the people who monitor this site and try to say that I am not a customer, I can assure you that I am, even though I never actually saw one person who actually works for them. I have filed complaints with FMCSA and BBB, and will file with the attorney general of New Jersey soon. These people should not be allowed to do business this way. And for anyone who can't believe this story could be true, the pictures don't lie. I just wish I could have posted more of them.

Move size: Partial Move Service cost: $2300

I contacted Superior Moving Systems to help me move my family from Eugene, OR to Los Angeles. I was nervous to hire a moving company since I have always moved on my own, but over the years after adding to my family and belongings there was no way I could do this myself. Superior Moving Systems stepped in and made the process very smooth! The customer service I received during the call was great and they were able to provide me with a very reasonable quote for moving my three bedroom home. They let me choose an appointment time and arrived on time. They carefully wrapped my furniture and antiques making sure that nothing would be broken, while still moving quickly. My worries faded away after I met the professional friendly movers and I knew my belongings would be safe with them! When they unloaded my belongings they helped to put everything in the rooms they would belong and nothing was lost or broken! Highly recommended!

Move size: 3 Bedroom Home Service cost: $2600

Honestly, I was a little anxious about trying out a new moving service, but Superior Moving Systems definitely proved me wrong. From the moment I called to inquire, they helped me figure out the cost of service and any alternatives that could help me on my journey to NYC. I can't even imagine how hectic it would have been for me if I didn't hear about Superior Moving System. If you are reading this, you should definitely take advantage of such a thorough and organized company, you won't regret it. Believe me!

Move size: 1 Bedroom Home Service cost: $2300