Superior Moving Systems Inc

Superior moving systems or simple way the best way to go for my move I was only moving 300 miles but was very stressed out is my first time moving out of state I called up and got a quote from Andrew we went over my inventory a few times and I was a little weary about them not coming in and doing an in-home estimation. The gentleman came out and packed up everything for me they even pack the boxes for me it was a really nice service and these guys are definitely not brokers I would recommend them to anyone thanks again superior and thank you Andrew for delivering the service that you promised.

Service cost: $2650

Beware! This company operates with zero integrity. I originally connected with Andrew who had handled my moving estimate. I explained to him that I needed to move on November 19 and 20th as I was flying my mom in to assist with the move and if they could not confirm arriving and delivering on those dates that I was going to go with a different company. Andrew assured me that they would be able to arrive on Saturday afternoon and as a result I provided a $670 deposit. He told me that the driver would contact me when he was a couple hours away that day. I never received a call and no one showed up. Despite reaching out to the company and Andrew via email, phone and even by reaching out to Andrew directly on his cell phone that he used when he confirmed arrival for Saturday and urged me to sign a contract. I continued to call and leave messages on Sunday with no response until a man named David Mata called me on Sunday evening letting me know that they had my move scheduled on Monday. I asked why they didn't show up on Saturday and he stated that it was always scheduled on Monday and that must have been a miscommunication between Andrew and truck dispatch. David shared he works for another company other than Superior and was based in Florida which further eroded my trust in the company. When I told David due to their lack of communication and response that I did not trust them with my things and the fact that my mother was no longer in town to assist he still informed me I could not get my deposit back. For 10 days I called the company, Andrew, and Josh from Accounting and received no return phone calls. Andrew was very responsive up until receiving the signed contract was received and then could not be reached when they didn't show up. I was finally was able to connect with Josh today and he was unsympathetic and said go ahead and call the BBB but there wasn't anything they could do. As a result I was out my deposit, the $500 flight I spent to fly my mother into town and two days of time waiting around for movers who never showed up or called. The no refund policy should only come into play when the customer changes their mind not when the company makes a mistake and schedules the move outside of the originally agreed upon window they committed to.

Service cost: $1800

I was nervous about the move to be honest but I had a great experience that I wanted to share. This company definitely worked hard to really show me the hard working experience at this carrier. They proved from start to finish on the job. The company was very affordable on the price and being able to know I was able to trust the moving carrier for the first time moving was a big step because I didn't know where this could go. Knowing that I made that big step it was great that I made it with Superior moving company. Overall I rate this company an A+ 5 stars, I had no complaints and the sales specialist gave me a great quote. He also answered all of my questions and cleared all of my doubts. He made me safe and assured everything would go as planned. Overall great experience and highly recommend this to readers and family and friends. I'll be a returning customer . If you are moving I definitely recommend this company as you can tell everything went great with my move. No complaints very good and excellent service.

Service cost: $10680

This moving company definitely helped me to get myself into a great excellent service provider everything went well throughout the entire move nothing went wrong with all my items and belongings and all my furniture was protected nothing was damaged. the workers worked hard to get the job done and definitIey worked hard to make this job to be a success and I just want to think he's moving company for being an excellent through the company been able to back the company up with good ratings and good reviews definitely a major thing you because I want to make sure that I was making a good decision I will definitely be back for more through this and more moves throughout the few years to come I just want to take you guys for everything.

Service cost: $9550

Overall I will have to say is moving carrier did help me from start to finish I appreciate all the hard work in a professional manner everything was done correctly I have no complaints whatsoever I just want to thank you guys for putting 110% effort into this move nothing was damaged got the entire process everything was placed I wanted it to be my new home everything was a success and I'll definitely be using you guys again whenever I need a future move definitely a company I'll be selecting again I appreciate the movers working extra hard to get the job done thank you !

Service cost: $9050

The company definitely really opened my eyes to realize how great of a move and carrier this is this company also help me from start to finish to really get me moved out and settle that with a great move and carrier I will recommend family members and friends is moving company you guys deserve all the service you guys can get for a better business bureau and I will be back with more moves in the near future I also want to thank you guys for giving me a great quote I appreciate working with you guys and definitely do will be a returning customer .

Service cost: $9150

Quote price on contract totally different than when movers got to location even though there was an inhome estimate requested by me, but the person on the phone said an inhome estimate wasn't necessary. Boxes and furniture items damaged. Also when they first arrived, one of the three movers sat down on my furniture without even asking. This was one of the worst moving companies I have ever worked with. In trying to call customer service, during the move no one would answer or return call. Lastly, I was told by mover to be at delivery address the next day and they didn't show up. Then I called customer service several times and they finally answered and were very rude and stated that it could be up to 1 week before my furniture was delivered.

Service cost: $1925