Seven Seas Worldwide

Seven Seas. What can i say? They were absolutely fantastic. Incredibly helpfull, and always at the end of the phone, when i needed them, even for the smallest, or simplest of questions. Communication from them was excellent, with consistent emails, to keep me updated, on the shipping and when i was likely to receive my cube. One hundred percent professional, in every aspect. Would thoroughly recommend their service. Their shipping price was competitive, and paperwork was easy to complete, through their website. Such friendly staff, made dealing with them a pleasure. Great experience.

Move size: Partial Move Service cost: $5400

I used Seven Seas Worldwide for international shipping and overall had a very positive experience. The booking process was straightforward, and their online tracking system was clear and easy to use. Collection was arranged on time, and the driver was professional and helpful.

The packaging guidance provided was detailed, which helped ensure everything was prepared correctly before collection. My shipment arrived within the estimated timeframe, and all items were delivered in good condition.

Customer service was responsive whenever I had questions, and communication was clear throughout the process. For anyone relocating or sending boxes overseas, I would consider this a reliable and well-organised service.

Move size: 3 Bedroom Home Service cost: £3000

Seven Seas collected the bike from Xining and told me they would expertly package it before shipping it home to the UK. I then received the bike 30 days after they said it would arrive as the ship was late and the local delivery arrangements were inflexible. The bike was damaged in transit as the packaging was completely inadequate . The forks had protruded from the box and the dropouts were bent. The bike needs new forks and will cost over £300 to repair. A terrible service and on top of that poor customer care which was slow and did not read my emails correctly.

Move size: Partial Move Service cost: £400

My wife and I recently moved from London to Los Angeles and used Seven Seas Worldwide.
We used this company to ship our most valuable items as we wanted them in our new home within 2 weeks.
Our 10 boxes full of wedding gifts, honeymoon purchases from aournd the world,items given to my wife from her mother and grandfather who have both past away from Cancer..
The boxes arrived, CRUSHED, TORN, SQUASHED,ITEMS SHATTERED TO PIECES!! Not just 1 box but over 7 out of 10 of them, all clearly marked FRAGILE wrapped in bubble wrap, extra padding and put into solid double ply cardboard.
My wife was in tears for days.. memories destroyed forever, items that were irreplaceable were completely destroyed!
We contacted Seven Seas Worldwide and I was Given Jane Elwell's e mail address as she was the manager of customer services.
She asked for pictures and evidence.
A couple of weeks ago my wife's grandmother got diagnosed with cancer.. we understandably had a little delay of a couple of weeks providing pictures to Jane as we were dealing with this tragic news.
After putting all the pictures together ( and there are MANY) my wife sent them off.
The response and I quote:

" You have stated below the additional images of the boxes, as they appeared on arrival, would be provided but I regret not to have received these and a period has now passed since the delivery was performed that it it will subsequently be unlikely for liability upon the courier to be accepted"

Jane Elwell NEVER mentioned that there was a time limit in ANY of her e mails. Of course Jane doesn't have a direct contact to discuss the matter.. instead I keep getting redirected to Malaysia. How convenient!

Seven Seas Worldwide thank you for destroying our most valuable personal belongings and memories.
Thank you for dealing with things the way you have, a true disgrace to how a company and customer services should operate.

To all those that have taken the time read thank you, and please find attached all pictures on Seven Seas Worldwide's Facebook page.

I truly hope that such a terrible and deeply wounding experience never has to happen to anyone else!

Marlow Warrington.

Service cost: $1000

STAY AWAY. My items were handled extremely roughly and sustained multiple forceful impacts. Everything was packed and wrapped with care, using their boxes, and every box was nearly split open when it arrived. Multiple electronics items inside were damaged heavily, as the boxes looked like they were THROWN from the container ship onto the docks.

https://puu.sh/EQrNZ/1ef1fd311b.jpg

Every item was wrapped and placed inside the box. What kind of force did the box take to sustain enough damage to a metal appliance inside that the metal was crushed and plastics utterly shattered?

You have just lost a repeat customer and I would warn people to stay away.

Move size: 2 Bedroom Home Service cost: $1000

TERRIBLE. They deliver with UPS! Hidden fees hiding around every corner. Save money and just use UPS. Or a reputable mover. I never leave bad reviews but this was a terrible experience, terrible service, and ruse sarcastic customer service.

The salespeople will promise the world. I have an injured shoulder and asked to be guaranteed door to door delivery.

After some time when wondering about my belongings I called. The very rude lady said she couldn't tell me when my items would arrive. She said UPS will deliver them in a month or so. This was the first time I heard UPS was delivering.

Meanwhile, I am getting fee on top of fee. They confiscated my masks. The list of prohibited items did not say masks were prohibited. This detail is buried on their website. Meanwhile, I FedExed masks to relatives multiple times. So whose rule is this? They wouldn't say. But they did charge my a large 1050HKD fee. This on top of numerous other hidden fees.

Moving on when my goods did arrive they were carelessly thrown downstairs and most definitely not door to door.

Look how many times on their site they say door to door. They also claim all over the site they use their own network all the way. they also make this claim when you re on hold. Which you will be many times I assure you waiting to find out where your goods are.

So they DO NOT use their own network. They use UPS. SO what is the point? Why pay this premium for them to use UPS?

The kicker is their sarcastic customer service rep who after numerous emails will finally get back to you and sarcastically claim that they deeply regret how wrong I was and should have dug through their pages of terms and exceptions. These terms basically negate all of their sales claims. Thank you Jane Elwell of customer service for your late sarcastic reply after numerous emails.

Use a better service or just use UPS. You will have tracking and save thousands of USD.

Avoid this scam service.

Move size: Studio Service cost: $3270

For the quick, WORST COMPANY I have ever dealt with. Now the long version: First, I had paid in my deposit in 2017 for half the US version of it, which was half before pickup on the box shipment. Long and short is 2.5 years later when I was ready to actually ship, the amount had more than doubled. I was in CONSTANT email contact during that period of time, so they had ample time to tell me during that the price was doubling due to their Chicago warehouse closing. Ok, I will leave that one alone, there really is not much I can dispute there after finding this out but I should've known there was worse to come. Next, I arrange to have a family member to take a DAY off work since :

Your Collect Full has been scheduled for 09:00 to 18:00 on 20-Jan-2020.This is a guided time and subject to traffic conditions.

Seven Seas Worldwide Inc

Well, this day comes..and starts to go so I frantically begin calling to find out what the problem is. Seven Seas is unable to find out why it hasn't been picked up and claim they cannot get any information since their contact in their other office isn't there due to what time it is. This is sad enough, BUT I phoned UPS myself since I understand how to get information, and was able to speak directly with Seven Seas account manager at UPS who told me that there had been NO pickups scheduled for Illinois that day, and there were 3 total. So clearly Seven Seas did NOT call in the pickup. Then I told them it would have to be on Saturday which I was told by seven seas they were unable to do weekend pickups. I again told them that I worked for UPS (which I did in the past) and that they most certainly do have Saturday pickups. Then I was told I WOULD HAVE TO PAY FOR THE PICKUP PRICE DIFFERENCE. I refused this and finally that was dropped and they paid for it. Then for their mistake (they called it, I call it neglect) they gave me $40 off. Fine, at this point I can't say anything until I get my boxes anyway.

Well, now I have received my boxes, finally. One of the 3 boxes was utterly destroyed with pictures of the damage sent in to show that they were mishandled and damage to my goods was shown. Even though I also had basic insurance (paid for the amount of $230) on the shipment, I received from JANE in customer service the following (brief snippet).

"However in regard to the insurance claim that you wish to make Justin, I have discussed the issue with our insurance desk whom have obtained your shipment information and they have advised me that Basic Insurance was selected to cover your shipment and regrettably the Basic Insurance policy does not offer any coverage for damage or breakage. Basic Insurance is a Total Loss policy and extends cover to the loss of the entire box during its transit and therefore its subsequent non-delivery to you."

So after trying to screw me over on every step of the process, the last and final piece to this is they refuse to even pay for the mere $230 worth of items that were damaged, which of course was worth quite a bit more than that. I am reasonable and would be happy with that slight amount, but this company could not even do that. If you ever think of shipping anything internationally, please for your own sanity, do NOT use this company.

(any and all email correspondence is available if you would like further proof)

Justin (j_whippo@sbcglobal.net).

Move size: Studio Service cost: $640