Seven Seas Worldwide

Seven Seas collected the bike from Xining and told me they would expertly package it before shipping it home to the UK. I then received the bike 30 days after they said it would arrive as the ship was late and the local delivery arrangements were inflexible. The bike was damaged in transit as the packaging was completely inadequate . The forks had protruded from the box and the dropouts were bent. The bike needs new forks and will cost over £300 to repair. A terrible service and on top of that poor customer care which was slow and did not read my emails correctly.

Move size: Partial Move Service cost: £400

I've noticed many reviews about Seven Seas, particularly complaints regarding their delivery drivers not helping with unloading. However, my experience was quite different:

I shipped items from Hong Kong to the UK in March 2025, and they arrived in May 2025, taking approximately 60 days.

In Hong Kong, the driver came to my door and helped load about 30 boxes into a medium-sized container. I didn't have to lift a finger. The driver was friendly, handled the items and furniture carefully, and didn’t ask for any tips. The entire process, from arrival to loading, took about an hour, and I was required to supervise the sealing process and take photos for documentation.

After the goods arrived in the UK, a company employee contacted me to arrange a delivery time and date. The driver arrived at my door on time, counted the items, checked for damage, and helped me unload them. Again, the driver was friendly, handled the goods with care, and didn’t ask for any tips.

Overall, I found their service to be quite good. They are a company that highly values its reputation, and their handling fees for the same amount of goods are more affordable compared to other companies. Most importantly, all fees and handling details were communicated in advance by phone, and everything was executed according to the agreed terms without unnecessary disputes.

Move size: 1 Bedroom Home Service cost: 12339HKD

I wish I could rate Seven Seas on simply moving things from one place to another. Our move to the US from Australia went fine logistically. And their drivers were helpful with a bit of incentive. However, their system for entering documentation for the shipment drove everyone involved crazy. Their system was counter-intuitive and did not seem to have been updated in decades. And the customer service seemed to vary from mediocre to exasperating. The amount of time it took for documentation of our four shipments ended up being exorbitantly long, and I regularly felt like shooting myself in the head at their failure to address issues we brought to their attention. Also, there was no scheduling flexibility at either end of the shipment. We had to match their scheduling, however inconvenient, or pay storage charges. I've designed computer systems, including with extensive data entry. Theirs is very poor and could use a big upgrade!

Move size: Partial Move Service cost: $15000

I recently used Seven Seas Worldwide for my international move from Hong Kong to the UK, and the entire experience was outstanding—highly recommended!

The process was incredibly smooth from start to finish. Getting a quote was quick and straightforward, and everything was handled efficiently without any unnecessary complications. The workers who came to collect my belongings in Hong Kong were friendly, professional, and extremely nice—they took great care packing and loading everything, making me feel confident right away.

My stuff arrived in the UK completely safe and undamaged—no issues at all, which was a huge relief for such a long-distance shipment. I really appreciated the timely updates via email; I knew where my items were and what the next steps were. Their communication kept everything stress-free.

The delivery estimate was accurate too—they stuck to the timeline they provided, with no major delays. Overall, it was a hassle-free relocation thanks to their reliable service.

If you're planning a move from Hong Kong (or anywhere) to the UK, Seven Seas Worldwide made what could have been a daunting experience feel easy and reassuring. I'll definitely use them again if needed! Thank you to the whole team! ?

Move size: 2 Bedroom Home Service cost: £2000

I recently used 7 Seas in China to move my stuff from Qingdao to Shenzhen.

They charged a lot more than local companies, but since they claim to be 'international' with international high quality standards I opted for them.

Upon delivery in Shenzhen, 2 of the 3 workers wore flip flops. They then proceeded to place my 1.8m cherry oak credenza on a trolley instead of lifting it, which is what should have been done. The trolley was dragged along a bumpy path to the lift area. During this time friction was caused and my credenza was damaged and now has a massive scorched dent in it.

When complaining, I was given all sorts of excuses how it couldn't have been them, when it clearly was caused due to their negligence.

Then I was told because I didn't opt for insurance nothing would be done.

This is a disgrace. I just paid 1300 pound to move a relatively small amount of furniture. Why should I need insurance? Insurance is for freight incase it sinks in the ocean. If you can't deliver the furniture without damaging it for 1300 pounds then you can't do the job you claim you can do and you are simply scammers. Thieves.

All I can take from this is 7 Seas are scammers. Unless you pay them even more for 'insurance' they take your money then treat your stuff like crap because there is no accountability.

And let me ask you 7 Seas... Even if I I had insurance, what then? I'm 100% certain you would have just presented the same arguments I already received... "it wasn't us! You didn't pack it right!"

I paid you 1300 pounds to drag my furniture along a bump path on a trolley instead of lifting it.

Shame on you 7 Seas. Thanks for stealing over 1000 pound of my money. Masquerading as a company with international standards but presenting your customers with charlatans in flip-flops to carry out the work.

Move size: 1 Bedroom Home Service cost: 12600CNY

I shipped a snowboard bag along with a small, plain box from Canada to the UK. The non-descript box made it safely, but my 6ft, floral snow board bag filled with years worth of expensive gear, including 3 boards, mysteriously went missing. NO efforts made to trave the bag, NO explanation given and NO attempts to contact the police, as it was clearly stolen. I lost £1000s worth of gear, including bits that had sentimental value- I received no sorry and a tiny payout that won't even cover a new board. AVOID

Move size: Partial Move Service cost: £400

My cargo was sent to Hamilton Airport, rather than Toronto Airport, which is over an hour's drive away, with very few transport links. Having just moved back to Canada, I am yet to get a car so this a problem. The opening hours for this airport's customs office is only during work hours on weekdays, which means I have to take a day off work to gain clearance on my belongings - not ideal when starting a new job. I have contacted Sevens Seas, and they simply told me to get in touch with DHL directly to sort it out. Disappointed with the service overall. I would probably advise others to simply just book directly with DHL or another service, as Sevens Seas "door to door" service is pretty much just them booking one of them on your behalf, and the lack of attention detail here has ultimately ended up costing me substantially more without any actual benefits in terms of ease of shipping. I'm not usually one to complain, but I would probably not use them in the future for that reason.

Move size: Partial Move Service cost: £600