Safe Ship Moving Services

This company does not do moving... they hire subs which they don't advise in advance. The men who came to my home in Tennessee were very nice and efficient.. however I found out that they took the truck to their home for 3 days. I have missing items. Then when delivered the truck looked like everything just thrown in truck.. I had a $1000 sofa has bent frame and many more broken items. When you contact them they don't care tell you to deal with movers that you did not initially hire..do NOT use this company.. I couldn't even give them 1 star.

Move size: 2 Bedroom Home Service cost: $10000

To put it simply, these guys are untrustworthy, unethical, and unprofessional. Nothing about their service provided a safe or stress-free move. Safe Ship Moving hired a moving company with an F rating from better business bureau and left me to deal with the nightmare on my own. After spending $3,000 and five months of headaches, my items were never delivered to the final destination. I had to involve the Federal Motor Carrier Safety Administration to get my belongings back and come retrieve the items myself. Safe Ship Moving won’t give me a refund either! Don’t hire these criminals.

Move size: 1 Bedroom Home Service cost: $1640

Safe Ship Moving & Storge are amazing. Loved that they showed up in masks and taking extra precautions during this COVID time. The guys were very friendly and professional. The moved my Grandmother bedroom furniture to my house. The furniture was handmade from early 1900s. The guys without an issue, wrapped each piece with extra padding, taking great care, and pride. They also unpacked it and set everything back up without an issue. Great service and highly recommend Mission Moving. They will be my first call for all my moving needs.

Move size: 4+ Bedroom Home Service cost: $7800

We were lied to from the very beginning by our sales rep Chris with false expectations. We were given an estimated price based on what items we were bringing and we overestimated just to be safe so when the driver arrived we would be under the cu. ft. But to our surprise after pickup they tried to almost double our price. I told them to unload everything and that I would just do it my self with a U-Haul because I couldn't afford to double our cost for moving. The only way they were going to move our stuff is if we were going to pay more, so of course I was left with no choice but to pay more . During the move they destroyed our carpets with their dollies and I had to pay a cleaning company $300 to remove the stains. After they had loaded we were under the impression they were going to deliver our stuff on the agreed upon dates as stated on their website and contract. Come to find out Chris lied about their delivery dates and that we were going to go 3-4 weeks later than what Chris had told us. I definitely wouldn't have signed up for this if I was going to have to wait 3-4 weeks for my stuff to arrive. So here we are in our new house with 2 small children in diapers, none of our stuff is here, and Safe ship continues to ignore our calls. I've been in contact with Roger who is a supervisor I would suppose, Paddy a customer service rep, Chris the sales rep. None of which will return my calls or tell us where our stuff is. Its been 2 whole weeks and we still have no clue when our delivery will be. This has been by far the most stressful experience of our lives and for them to say they want to make the moving experience as painless as possible is an absolute lie. Please watch out for these guys they are bad

Move size: 3 Bedroom Home Service cost: $5800

Did not have items picked up until 1 month later. Aysa and Michelle lied to us the entire time and never called back after stating they would. Renigged on their verbal agreement that they would pay for our storage unit since they did not pick up during quoted time frame. Our items arrived damaged and movers actually left large furniture pieces in our storage because they did not have the "room" although all pieces were on our assurance list and we paid for them. They will take your money, never update or return your calls and just leave you high and dry with the mess to deal with that they caused.

Move size: 3 Bedroom Home Service cost: $6000

I scheduled my Grandmothers relocation from NV to FL. I spoke with a gentleman named Reggie, who set the move up and helped me out with securing a discount on my move. He was very kind and pretty funny, he made me feel very comfortable with the whole process because when I began I was definitely a nervous wreck! I then got transferred to a lovely lady in verification who made sure all the information was correct. Two days before my Nannas move I received a call from Michelle in customer service, she gave me the date and time my movers would be arriving and made sure I got transferred to quality assurance for a final inventory check before the movers arrived. On the day of my pickup the movers were so nice and helpful, they made sure my Nanna didn’t lift a finger. After they picked her items up it took about two weeks for delivery, which Reggie reassured me would be about the time frame because of the mileage of our move in particular. Michelle reached out to the movers on our behalf to get delivery updates and she was always kind. She even answered my calls after hours several times. We received our belongings all in one piece and we couldn’t have been happier with the service.

Move size: 3 Bedroom Home Service cost: $4200