Nationwide Moving of America LLC

Nationwide movers of America

Moved from Chicago to Ft Lauderdale.

Pros: Price - at first. $1700. Not bad compared to others around 3k.

Pickup - on time and efficient.

Cons: Price - by the end of it. As soon as the pickup guys came, they said it’s going to cost me more. Doesn’t weigh or measure. He just says he’s done this before and knows. Ok. extra $600. Wow.

Communication - once you sign, no one ever picks up the 800 number or local Ft Lauderdale number either.

Dispatch did pick up a couple times.

Customer service replied by text but eventually got annoyed that I kept asking daily for my stuff and when delivery will happen and begged for even an estimate

date. So they tell you the pickup date and give you a backup date. Ok. For delivery you can tell them the date you want but it doesn’t matter. There’s no backup date, no window, nothing. They just keep saying driver will call you 24 hours before they deliver what? I live in an apartment Bldg and have to reserve an elevator and I work during the week. So need to know before just the day before. Even asked them for 2-3 day window. Nope. These people do not care. They deal with so many people they say and can’t get to us all.

Delivery: where do I begin? They hire 3rd party lovers even though they tell me at first that’s not what they do . And they are pretty much hands off after that. Insurance ? Forget it. They tell 3rd party and they don’t give a shit. The delivery guy finally calls me about 5 days after the day requested. He’s going to show up in two days. Ok. He shows up in an 18 wheeler. A semi truck. My Bldg says they’ve never seen anything like this. And the truck can’t fit in the dock. Of course. So they tell me they will bring a small uhaul, move things there and bring that over. But it’s going to cost me $300. It’s in the fine print of the contract. Wow. But it’s also late in the day and they can’t til the next day. Wow. Next day they show up and thank goodness it’s over.

Total cost around 2600. I would much rather have paid the 3k with a reputable company.

Move size: 1 Bedroom Home Service cost: $2600

We were scammed by these “moving brokers” that claim to set you up with their “network of movers” because they’re not an actual moving company, but supposedly take the stress out of finding out and do it for you. Well we unfortunately believed this lie. Today is the day of our supposed interstate move and there is no one here and no one scheduled. They scammed us out of a $2,000 deposit that they now refuse to give back, of course. And we’re not the only ones. After looking online, several other people describe the same exact experience as us. This is their game, they get the deposit and then don’t fulfill their promise.

Shelby and “Corbin” (he originally said his name is Manny, then hesitated and said his name is Corbin, I’m sure they’re both using fake names) will tell you everything you want to hear. Don’t believe a word.

Do NOT use this company. Do yourselves a massive favor and don’t end up like my husband and I who were scammed by these people. They said they could move us from Texas to Colorado and today was our move day—no one showed up. We’re having to scramble and find another way to move and they don’t want to give us a two thousand dollar deposit back. They will tell you what you want to hear and scam you. This is in May 2021, they’ll also say that these bad reviews are because they used to have different management. Don’t believe the lies.

Move size: 2 Bedroom Home Service cost: $5000

Cut and pasted from my Google review ( https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s114983209524128548234!2s0x0:0x976e64013156b715?hl=en-US )

that includes pictures I took of the forms and the wrong moving truck:

"These pictures, with comments, are (1) one is of the moving truck with movers contracted out by Nationwide Movers, called "speed moving and services". A truck arrived, after a month, on Thursday, June 24th, but it did not have our things on it. We been in contact with Speed Moving and Services, and we aren't really getting anywhere, but, at least, the person in charge there has been both sympathetic and apologetic. I wish I could say the same for the company at the foundation of this debacle. After not getting anywhere with Nationwide Moving of America ("Nationwide Movers'-- the two names are synonyms, intentional? I'm not sure), so, I tried leaving a review on Nationwide Movers Facebook page, but, it would not go through, so I piggy backed my complaint on another Facebook review from another family with similar problems. (2) a picture of the actual paperwork from Nationwide Moving Of America (they give different addresses, one for Ft Lauderdale, the other on Google says Hollywood (on the map they're right next to each other). So, there is no question that this is the place. This review will clear up any confusion on that. (3) a picture of paperwork from Speed Moving and Services, a company that Nationwide Movers of America contracted out So, I am publishing that review here in hopes someone can help my family: "I'm commenting because I'm at my witt's end. I'm a disabled parent with disabled children and this company not only lost our mattresses and mobility equipment (I would have taken my medical supplies and mobility equipment in our vehicle but it wouldn't all fit, not with the children's supplies too) , but when we try and get some sort of reassurance, we are fielded to a person named "Michelle" who has been verbally cruel to us on the phone saying things that should not be said to a stranger, let alone a respectful customer. She had repeated lied to us as well, saying things that we can cross check and verify aren't true. It's been over a month with no guarantee we will see our things again, we end up paying more than we should have. There's no one we can call to get help. This has already been a drawn out emotionally and physically painful process. I feel hopeless and overwhelmed. Who can I go to about this??"

Move size: Studio Service cost: $2500

Save yourself some frustration and sleepless nights. I signed their contract on 9/27/21 for an 11/20/21 move date. The sales gal "Jay" was pushy in having me sign the contract as they don't "hold" that quote price for you. She showed me several glowing reviews on their website but after checking the BBB I saw an "F" rating for them with horrible reviews. I found a few other sites as well with bad reviews. I canceled in less than 8 hours of signing their contract - which states a full refund of the deposit minus 10% processing fee if you cancel within 24-48 hours of signing and to allow 10 business days for them to process the credit. If you dispute the charge before the 10 business days you FORFEIT your entire deposit. I emailed my cancellation notice to the email in the contract and on 10/9 I finally got an email from them stating they would cancel and refund. I waited another 5 business days and disputed the charge after my credit card company said no credit as of yet. My credit card company gave me a conditional credit for the full amount but in less than 2 weeks the charge re-appeared stating the moving brokers had provided a copy of the contract I signed. I had also provided them with that contract, my cancellation email and the moving brokers email stating they would cancel/credit. The charge was again removed and the dispute team contacted Nationwide again. After 11 weeks and 1 day my credit card company closed my dispute in my favor for the full amount. I asked for the full amount due to Nationwide breaching their own contract by not issuing my credit in the 10 business days. I was lucky - others have not so save your time, money and sanity and avoid these scammers like the plague!

Move size: 1 Bedroom Home Service cost: $2731

This company was incredibly rude to deal with. I asked for a simple quote and, after having to listen to a rant about why their company is better than everyone else's (they even noted that some companies pay homeless people to give good reviews...that should've been a red flag already) - they gave me a quote and said I absolutely won't find any better. I said please email it to me and I'll review - they then said no, I won't even have this price by end of day. I said I understand but I am not ready to make a decision. The sales rep then said "sure, that's how we make money is by giving out quotes all day. good bye" and hung up. I still can't believe it - I would never trust this company now.

Move size: Studio Service cost: $2000