Nationwide Moving of America LLC

These people are the lowest of the Low Will, Steve and the dispatcher how do they sleep and night yellow belly crooks they will just start up under another COMPANY UNDER A NEW name charge you a over inflated broker fee then disappear this should be criminal. They say its not there fault they deflect and take zero responsibility for no pick up these people cost me thousands extra spent in flights and new movers run people don't walk no matter what they say run for your wallet.

Move size: 2 Bedroom Home Service cost: $5555

Cut and pasted from my Google review ( https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s114983209524128548234!2s0x0:0x976e64013156b715?hl=en-US )

that includes pictures I took of the forms and the wrong moving truck:

"These pictures, with comments, are (1) one is of the moving truck with movers contracted out by Nationwide Movers, called "speed moving and services". A truck arrived, after a month, on Thursday, June 24th, but it did not have our things on it. We been in contact with Speed Moving and Services, and we aren't really getting anywhere, but, at least, the person in charge there has been both sympathetic and apologetic. I wish I could say the same for the company at the foundation of this debacle. After not getting anywhere with Nationwide Moving of America ("Nationwide Movers'-- the two names are synonyms, intentional? I'm not sure), so, I tried leaving a review on Nationwide Movers Facebook page, but, it would not go through, so I piggy backed my complaint on another Facebook review from another family with similar problems. (2) a picture of the actual paperwork from Nationwide Moving Of America (they give different addresses, one for Ft Lauderdale, the other on Google says Hollywood (on the map they're right next to each other). So, there is no question that this is the place. This review will clear up any confusion on that. (3) a picture of paperwork from Speed Moving and Services, a company that Nationwide Movers of America contracted out So, I am publishing that review here in hopes someone can help my family: "I'm commenting because I'm at my witt's end. I'm a disabled parent with disabled children and this company not only lost our mattresses and mobility equipment (I would have taken my medical supplies and mobility equipment in our vehicle but it wouldn't all fit, not with the children's supplies too) , but when we try and get some sort of reassurance, we are fielded to a person named "Michelle" who has been verbally cruel to us on the phone saying things that should not be said to a stranger, let alone a respectful customer. She had repeated lied to us as well, saying things that we can cross check and verify aren't true. It's been over a month with no guarantee we will see our things again, we end up paying more than we should have. There's no one we can call to get help. This has already been a drawn out emotionally and physically painful process. I feel hopeless and overwhelmed. Who can I go to about this??"

Move size: Studio Service cost: $2500

We were scammed by these “moving brokers” that claim to set you up with their “network of movers” because they’re not an actual moving company, but supposedly take the stress out of finding out and do it for you. Well we unfortunately believed this lie. Today is the day of our supposed interstate move and there is no one here and no one scheduled. They scammed us out of a $2,000 deposit that they now refuse to give back, of course. And we’re not the only ones. After looking online, several other people describe the same exact experience as us. This is their game, they get the deposit and then don’t fulfill their promise.

Shelby and “Corbin” (he originally said his name is Manny, then hesitated and said his name is Corbin, I’m sure they’re both using fake names) will tell you everything you want to hear. Don’t believe a word.

Do NOT use this company. Do yourselves a massive favor and don’t end up like my husband and I who were scammed by these people. They said they could move us from Texas to Colorado and today was our move day—no one showed up. We’re having to scramble and find another way to move and they don’t want to give us a two thousand dollar deposit back. They will tell you what you want to hear and scam you. This is in May 2021, they’ll also say that these bad reviews are because they used to have different management. Don’t believe the lies.

Move size: 2 Bedroom Home Service cost: $5000

Nationwide movers of America

Moved from Chicago to Ft Lauderdale.

Pros: Price - at first. $1700. Not bad compared to others around 3k.

Pickup - on time and efficient.

Cons: Price - by the end of it. As soon as the pickup guys came, they said it’s going to cost me more. Doesn’t weigh or measure. He just says he’s done this before and knows. Ok. extra $600. Wow.

Communication - once you sign, no one ever picks up the 800 number or local Ft Lauderdale number either.

Dispatch did pick up a couple times.

Customer service replied by text but eventually got annoyed that I kept asking daily for my stuff and when delivery will happen and begged for even an estimate

date. So they tell you the pickup date and give you a backup date. Ok. For delivery you can tell them the date you want but it doesn’t matter. There’s no backup date, no window, nothing. They just keep saying driver will call you 24 hours before they deliver what? I live in an apartment Bldg and have to reserve an elevator and I work during the week. So need to know before just the day before. Even asked them for 2-3 day window. Nope. These people do not care. They deal with so many people they say and can’t get to us all.

Delivery: where do I begin? They hire 3rd party lovers even though they tell me at first that’s not what they do . And they are pretty much hands off after that. Insurance ? Forget it. They tell 3rd party and they don’t give a shit. The delivery guy finally calls me about 5 days after the day requested. He’s going to show up in two days. Ok. He shows up in an 18 wheeler. A semi truck. My Bldg says they’ve never seen anything like this. And the truck can’t fit in the dock. Of course. So they tell me they will bring a small uhaul, move things there and bring that over. But it’s going to cost me $300. It’s in the fine print of the contract. Wow. But it’s also late in the day and they can’t til the next day. Wow. Next day they show up and thank goodness it’s over.

Total cost around 2600. I would much rather have paid the 3k with a reputable company.

Move size: 1 Bedroom Home Service cost: $2600

ONE DAY BEFORE our move across the country and on the day the movers were scheduled to pick up our things the company called me saying the movers backed out and that we now had no way to move all of our belongings. I even called them asking where the movers were when no one showed up; I don't think they would have even called to tell me that we now had no way of moving if I hadn't called first. The sales representatives were very helpful, it was never an issue that I couldn't get a hold of them, and they gave a full refund. However, they provided no backup plan and just left us hanging. This was extremely stressful, frustrating, and unprofessional. I would not recommend this company to anyone.

Move size: 2 Bedroom Home Service cost: $2900

This company was incredibly rude to deal with. I asked for a simple quote and, after having to listen to a rant about why their company is better than everyone else's (they even noted that some companies pay homeless people to give good reviews...that should've been a red flag already) - they gave me a quote and said I absolutely won't find any better. I said please email it to me and I'll review - they then said no, I won't even have this price by end of day. I said I understand but I am not ready to make a decision. The sales rep then said "sure, that's how we make money is by giving out quotes all day. good bye" and hung up. I still can't believe it - I would never trust this company now.

Move size: Studio Service cost: $2000

I paid a deposit to this company and cancel the same day stating that a big company was going to move I sent emails to both the sales and cancellation email. I had two members call me on saying I have you set up for the move and I told her it was cancel and she told me the date. Then I received a call yesterday saying the have a driver that can pick up my items and I told them im awaiting my refund and I need it now. I been waiting over a month to receive my refund. They tell you people will reach out and never do. Please dont used this company

Move size: 2 Bedroom Home Service cost: $3800

TL; DR: If you care about moving your stuff in time at the price you initially agreed to, I strongly recommend: DO NOT HIRE NATIONWIDE MOVERS. They will leave you with a horrible experience and a hole in your pocket.

I wanted to hire movers to move my stuff from San Francisco to Seattle. My stuff was stored in two places, one in a storage warehouse in SF and another in a residential house in Sunnyvale.

I talked with several movers and nationwide quoted the lowest price with several nice promises, so I hired them for the job without even looking at any reviews.

Although the stuff was delivered at the end without any damage/missing items, I am extremely dissatisfied with their service. I strongly recommend AGAINST hiring them for your move, and I personally would never hire them again.

My dissatisfaction boils down to 3 points:

1. They are untrustworthy and go back on their word.

2. Horrible and arrogant customer service.

3. No transparency about the process.

When I first talked with movers, I had 2 main requirements for which I was willing to pay a premium.

1. I wanted pickup from 2 locations which are slightly distant.

2. I needed the move pickup to be done within the next 2-3 days and delivered within a week after that.

While talking with nationwide, I was promised the following:

1. They will start the move on the day I wanted, or the next day.

2. The quote would include 2 pickups. They said normally it would cost $450 for adding another stop but they will waive that for me.

3. Price for full protection was included in the quote.

I was happy with the deal and agreed to hire them. But they backtracked on all the above 3 promises.

1. They were not the actual movers. They hire some another company to do the actual move. They first hired a company which agreed to make the move on the day we agreed upon. I talked with them and set an appointment at the warehouse for the pickup (the warehouse charges a $100 fee if the appointment is rescheduled). I informed nationwide about the fee and they promised the pickup will happen on time. However, nationwide canceled the contract with the mover company, just within an hour before the appointment! When I called them, they didn't give me any reason or explanation and just said they will move my stuff the next day with another company. This was after the initial company was ready to pick up my stuff and I told them about the $100 fee. They just said, we can't do anything, and told me pay the fee and reschedule (Luckily for me, the storage warehouse I used to store my stuff, Makespace, was kind and generous enough to waive this fee for me after I told them about the screw up of the movers, and I highly recommend using Makespace!). Then they hired LA Movers who did collect my stuff the next day. However, instead of starting the move that day itself like they promised, they didn't start the move until 7 days later. I was never told about this delay before!

2. On the day of the pickup, LA movers called me and said the second pickup was not included. When I called nationwide, they said I need to pay another $150 for the second pickup. When I mentioned the previous agreement, I was told it's free only if the second place is within 10 miles. But they initially mentioned they waived $450 for me, that was a flat-out lie. The customer service rep I was talking to was extremely rude and basically said I don't care what you heard before but shell out another $150 by the end of day or forget about the second pickup, and cut the call on my face while I was talking! So I paid the extra money. I wasn't even allowed to talk with rep I initially talked with.

3. The last thing I was promised was full protection. If any damage happens to any item while in the hands of the mover, they will pay me for its cost completely. But when LA movers sent me their agreement, I found that it asked me to sign a waiver for that very protection! And said they will offer a base protection where if they break my monitor worth 500$, they will pay me only 2$ for it! And I was charge extra to add on that protection, that nationwide initially promised.

I had a very stressful and tiresome experience, and I was constantly forced to shell out more and more money, when ironically this is exactly what nationwide warned will happen if I choose someone else who quoted lesser price for the move.

Move size: 1 Bedroom Home Service cost: $2500