Safe Ship Moving Services

I had two guys come to move my furniture in my 3 bedroom 2 bath home. They came right on time, as they said. As a matter of fact, they were even a little early. And got busy right away. They wrapped my furniture very well. They were very careful with my things and I felt comfortable with them being in my home…. They were so friendly and understood everything that I asked of them. I mean I really enjoyed them. They were very fast, careful and kind. If I had to move again I would definitely!!! use them again as a moving team. I can truly say that, they were very thorough..Please give them a try. you will not!!! Be disappointed. I’m so happy. Thanks again you guys?

Move size: 3 Bedroom Home Service cost: $5000

On May 5, I got a quote from Safe Ship: 1,246 cubic feet for $7,595. My move was scheduled for June 17. On June 14, Michael Palacios (561-536-5102) called for a "quality assurance check" and suddenly claimed my shipment was actually 1,800 cubic feet and the price had ballooned to $12,253. Nothing had changed on my end — I was already fully packed. I pushed back, and he admitted they intentionally overestimate so they can “refund the difference later,” but charge much more if you underestimate.

On pickup day, I had already spoken with Gia (561-486-6532), a customer service manager, to dispute the inflated cubic footage estimate — but she insisted the charges stood and told me I’d have to wait until the truck arrived to “see for myself.” When the movers showed up to pick up my items and the truck was packed, I took photos clearly showing that only ~900 cubic feet of my items were loaded, based on the volume markings on the truck. But now Gia was nowhere to be found, and every rep I reached repeated the same line: “you’ll get a final volume when the truck delivers.” That turned out to be yet another delay tactic.

On June 25, my furniture finally arrived — in a 26-foot straight truck, ¾ full, not a semi. Before paying anything (because they refuse to unload unless you pay first), I spent over an hour on hold with customer service. When I finally got someone, I explained that my shipment only took up ~1,270 cubic feet, and the rest of the space belonged to someone else’s cargo. I was told “you must have more stuff,” which was clearly false. I asked for a manager. After 2 hours of arguing, the manager insisted it was a semi and ¾ of a semi equals 1,800 cu ft. I had the driver confirm it was a 26’ straight truck — still, he refused to believe us. I finally took photos with a tape measure to prove it.

After all that, they offered me a $1,380 credit, leaving me paying $10,873 for a move originally quoted at $7,595 — with fewer items than estimated.

Later that evening, I got a call from Saika Valerius (561-717-7785), another customer service manager, promising to “look into it” and begging me not to post this review until she called me back by Monday at 5 PM. I gave her until Tuesday. She never called.

In my opinion, Safe Ship is a textbook bait-and-switch operation.

Don't just take my word for it — BBB shows 569 complaints in 3 years, 286 in the last 12 months, with a disturbing pattern of volume scams and surprise charges. Reviews on Consumer Affairs, Reddit, MoveAdvisor, and Facebook echo my experience. Multiple customers report false estimates, massive overcharges, and hostile support. One federal lawsuit (Hemperley v. Safe Ship) was filed in 2023. Another (Ryan Walker v. Safe Ship) is currently active. Complaints have also been filed with FMCSA, DOT, and state AGs.

I’m filing formal complaints with the Florida Attorney General, FMCSA, and DOT.

I encourage others who’ve been deceived to do the same. This company needs to be held accountable.

Move size: 2 Bedroom Home Service cost: $12000

I will confirm I did not make a mistake to choose safe ship. Their professionalism was good, clean parking with identification of items. Even you forget parking a pin, they will make sure to package it and bring it to you. Delivery was good and I admire the respect they show by not messing your home. Thank you all for the wonderful job. Even though, nothing in life goes perfectly, overall I am really happy with the services. My lesson learnt is make sure you understand everything written on your INVOICE, ask questions before finalizing your deal.

Move size: 1 Bedroom Home Service cost: $6203

Our family needed to move within a month, so found Safe Ship online. The call was everything we wanted to hear. Veteran owned company, veterans would deliver our goods, and no issues with our timetable. On that initial call, my wife started to walk them through the house to detail all that would be moving. She was told that wasn’t necessary, they only needed to know the “big stuff.” We contracted with them to have the movers pack the house, asking if it was even possible to pack the house and the truck the same day, they assured us it was. 48 hours before our scheduled move, they wanted to do a video walkthrough of the house. It was then that they said we had more things that we originally said (they claim they have a recording of ther first call but refuse to provide it to us), and as a result, were increasing our cost by nearly 50%. They also wouldn’t let us cancel, as the 72-hour window had passed. When we asked why they didn’t do the detailed walkthrough on the initial call, their agent actually said this was their standard business practice, and confirmed they provide low estimates to start and then dramatically increase right before the move. Standard business practice! Half of the services they “brokered” for us were not provided, a significant amount of our things were broken or damaged, and Safe Ship just shrugs their shoulders, stating “we are only a broker” and thus believe they have no responsibility or liability.

Stay as far away from this company as you can. They will lie and lie and lie to squeeze every dollar out of you, then will deny any obligations and responsibilities they have. It’s like they are in cahoots with their shipping companies to defraud customers.

Move size: 4+ Bedroom Home Service cost: $28000

Safe Ship Moving Services made my relocation easier than I ever expected. From the first phone call to the final delivery, their team was organized, responsive, and genuinely helpful. They took the time to explain every step, offered clear pricing, and stayed in touch throughout the process. What stood out most was the professionalism of the movers—they arrived on time, handled everything with care, and worked efficiently without cutting corners. Even fragile items arrived in perfect condition. I felt supported the entire way, and that kind of service is hard to find these days. If you're looking for a moving company that values your time and belongings, I highly recommend giving Safe Ship a call. They truly delivered peace of mind during a typically stressful time.

Move size: 3 Bedroom Home Service cost: $1000

Safe Ship Moving Services went above and beyond my expectations. From the very beginning, their communication was clear and consistent. They helped me plan every detail and made the entire process stress-free.

The moving crew was respectful, efficient, and took great care with my belongings. Nothing was rushed, and everything arrived exactly as it left. It’s rare to find a company that’s this reliable and committed to customer satisfaction.

I’ve already recommended them to friends and wouldn’t hesitate to use them again. A+ service all around!

Move size: 1 Bedroom Home Service cost: $3000

T: I used Safe Ship Moving Services for a short-distance move here in Texas, and the experience was better than I expected. I was connected with James, one of their coordinators, who guided me through the entire process from the first phone call. He was courteous, knowledgeable, and made sure I understood every part of the move. I had never worked with moving company brokers before, so I was a little hesitant. But Safe Ship really made it easy. They paired me with a licensed and insured moving team that showed up on time and handled everything with care. What I liked most was how stress-free it was—James checked in before and after the move to make sure everything was on track. We only moved across town, but the service felt just as professional as if it were a long-distance move. It’s clear they work with some of the best USA movers, even for smaller, local jobs. If you're moving anywhere in Texas and want someone to manage the logistics and connect you with trustworthy movers, I highly recommend Safe Ship. They’re not just a moving broker; they're a helpful partner in the entire process.

Move size: 2 Bedroom Home Service cost: $1000

I recently hired Safe Ship Moving Services and couldn’t be more pleased with how the entire process went. From the first consultation call, their staff was professional, patient, and informative. They explained everything clearly, answered all my questions, and made sure I knew what to expect before moving day.

When the movers arrived, they were exactly on time and came prepared with all the necessary supplies. They worked quickly but were extremely careful with my belongings. They wrapped all fragile items with care and handled heavy furniture like pros—no scratches, dents, or issues at all.

One thing I really appreciated was how respectful and friendly the team was throughout the day. Moving can be stressful, but they created such a calm and positive environment that I actually felt at ease. Their experience showed in how smoothly everything was handled.

In the end, everything arrived at the new location without a single issue. They even helped place the items exactly where I wanted them. Safe Ship Moving Services turned a stressful move into a simple and smooth experience. I would definitely use them again and recommend them to anyone looking for trustworthy movers.

Move size: 3 Bedroom Home Service cost: $8000

Rio and Denis were absolutely fantastic! They were professional, timely, friendly, and incredibly efficient. It was clear they work seamlessly as a team! They packaged and wrapped every item with great care and attention to detail. They not only protected the furniture perfectly but also took excellent care of the house as they moved each piece out. I couldn’t have asked for a smoother process. I would recommend this company, and especially Rio and Denis, to anyone looking for a top-notch moving experience!

Move size: 2 Bedroom Home Service cost: $3200

Our family just completed a move from Plano to Frisco, Texas, and we used Safe Ship Moving Services to coordinate it. Sarah, our coordinator, kept us informed from start to finish. He explained exactly how Safe Ship, as a moving company broker, would match us with a reputable local team—and they delivered on every promise. The movers were professional, careful with our furniture, and worked quickly. This was easily one of the most organized moves we’ve ever had. I’d trust them again in a heartbeat.

Move size: 3 Bedroom Home Service cost: $2000

Worst. Experience. Ever. Was given a bid of about $4,000 to move. No explanation that broker fees were separate. Total ended up being over $7,000. Initial inventory of volume very generalized, told several times "don't worry, well call the week of for a 'quality assurance' review". That call was conducted in much greater detail so, yes more items were identified (the first agent didn't even include my couch!), but the *actual* movers didn't charge me extra, just Safe Ship, who charged an additional $1,600 broker fee for a 30 minute phone call. They lied to me and my CC company by stating the additional charge was due to my "extra" volume to be moved, yet their form states the charge is a broker fees. Additional charges, I might add, presented three days prior to my move date, right before my lease expired, leaving me no option but to pay the exorbitant fee so I could get moved.

Move size: 2 Bedroom Home Service cost: $7389

We recently moved our 3 bedroom house from Baltimore, MD to Virginia, and Safe Ship Moving Services exceeded our expectations. From the first phone call to the last box unloaded, the crew was punctual, professional, and friendly. They wrapped our furniture securely, labeled everything clearly, and made sure nothing was damaged during transit. The communication was top-notch; I always knew where we were in the process. Moving is usually stressful, but they made it surprisingly easy and even pleasant.

Move size: 3 Bedroom Home Service cost: $3400

We just relocated from Houston, TX, to Baton Rouge, LA, and chose Safe Ship Moving Services for our 2-bedroom move. Sarah from their team was fantastic. She kept us updated every step of the way and answered all our questions. Safe Ship, as a moving company broker, matched us with a crew that handled our furniture and boxes with care and got everything delivered without a scratch. It was a stress-free experience, and I’d recommend them to anyone needing United States moving services for a cross-state move

Move size: 2 Bedroom Home Service cost: $4500

Our recent relocation from Jacksonville, Florida to Dallas, Texas, was a big undertaking, moving a full 3-bedroom home with years of memories. Safe Ship Moving Services exceeded our expectations at every step. The movers handled heavy furniture with care, protected floors and walls, and kept us informed along the way. They coordinated everything so smoothly that unpacking was the easiest part. Their professionalism, attention to detail, and commitment to customer satisfaction are exactly why I’d recommend them to anyone looking for reliable moving United States moving services.

Move size: 1 Bedroom Home Service cost: $7800

Mario and his crew delivered our items yesterday. Unloaded everything quickly and carefully. They were nice enough to set up my 72" TV. (Placed on the stand not plug in etc.) Nothing was damaged and they were done surprisingly quickly. I would HIGHLY recommend him and his crew to anyone who needs to move.

I would also like to thank Elizabeth, our QC person for the move. She was able, to get us the best possible price for our move. We can't thank her enough. We went from tears to being happy and excited for our move thanks to her hard work. Can't thank her enough.

Move size: 4+ Bedroom Home Service cost: $7951

We recently relocated our 3-bedroom home from Houston, TX to Los Angeles, CA, and Safe Ship Moving Services made it so much easier than we expected. The team was professional, organized, and treated our belongings with care. From packing up the bedrooms to handling our heavy furniture, they kept everything secure and on schedule. Long-distance moves can be stressful, but they made it feel straightforward and manageable. I would gladly recommend them to anyone making a big move.

Move size: 3 Bedroom Home Service cost: $10500

I had a great experience working with Safe Ship Moving. From start to finish, their team was incredibly thorough and communicative. I especially appreciated the detailed call before the movers arrived—it gave us a chance to go over our inventory and made the whole process feel organized and stress-free.

There were no surprise charges when the movers came to pick up my belongings, which is a rare and welcome relief in the moving world. Everything was handled with care and professionalism. If you're looking for a moving company that values transparency and customer service, I highly recommend Safe Ship Moving!

Move size: 3 Bedroom Home Service cost: $10500

Safe Ship Moving Services helped me move from Harrisburg, PA to Richmond, VA, and I can’t say enough about the experience. Samantha, my main contact, was incredibly responsive and checked in regularly to make sure everything was on track. The moving team, led by Jose, handled my furniture and boxes with great care and made the heavy lifting look easy. What I appreciated most was their honesty—no hidden fees or surprises, just straightforward service. I’d definitely recommend them to anyone needing cross-state movers.

Move size: 2 Bedroom Home Service cost: $7000

I can’t say enough good things about my experience with Safe Ship Moving Services. Moving from Charlotte, NC to Richmond, VA felt daunting, but Sarah kept in constant contact and reassured me at every step. She was quick to answer questions and always professional. On the ground, James and his crew were incredible. polite, efficient, and very detail-oriented. They made sure every box was handled carefully and set everything up exactly where I wanted it in my new home. It honestly felt like a stress-free move, which I didn’t think was possible.

Move size: 2 Bedroom Home Service cost: $7000