Safe Ship Moving Services

Thank you for bringing this to our attention. What you’ve described is not the standard of service we strive to provide, and we understand how upsetting this experience must have been. We take concerns like these seriously, especially regarding delays, unexpected charges, and the condition of your belongings. A member of our Customer Experience Team will be reviewing the details of your move to better understand what occurred and work toward a resolution. Your feedback is important, and we appreciate you taking the time to share it. ..read more

Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that your experience from estimate to pickup was smooth, transparent, and handled with professionalism. It’s great to know that communication was clear throughout and that the moving team provided timely, efficient service. We truly appreciate your trust in Safe Ship Moving and are grateful for the opportunity to support your relocation. We’d be honored to assist you again in the future! ..read more

Thank you for taking the time to share your experience. We understand how upsetting this was for you, and your concerns are being taken seriously. While we stand by our policies, what you described is not the standard we aim to uphold, and your feedback will be reviewed closely with our team.

Thank you so much for the great feedback! We're happy to hear that the moving team delivered a fast, careful, and professional experience. We truly appreciate your trust and would be honored to assist you again in the future!

Thank you so much for sharing your experience! We're thrilled to hear that the moving crew exceeded expectations with their professionalism, clear communication, and adaptability. It’s always our goal to make the packing and loading process as smooth and stress-free as possible, and it’s great to know that came through.

We appreciate your trust in us and are hopeful the delivery goes just as smoothly. If any questions come up along the way, we're always here to help! ..read more

Thank you for your kind words! We're glad the moving team could support you through the date changes and make your move a smooth one. We're always here to help make the process easier—best wishes in your new home!

We sincerely apologize for the distressing experience you’ve had with your move. At Safe Ship Moving Services, we take feedback like yours seriously and deeply regret the frustration and inconvenience you’ve encountered. We strive to provide transparency and reliable service, but it’s clear that your experience fell short of our standards.

To clarify, Safe Ship Moving Services operates as a broker, meaning we coordinate with various moving companies to facilitate your move. However, we understand your concern regarding the quality of the service provided and the issues with timing, communication, and pricing.

Regarding the price adjustment, we understand how upsetting it can be to face unexpected costs. Estimates are based on the information provided initially, and while we aim to offer competitive pricing, there can sometimes be adjustments due to various factors such as changes in inventory or logistical challenges.

We also regret the issues with the scheduling of your move. While we try to accommodate changes, it’s clear that our communication with you regarding the date change and the crew size was not handled as it should have been. The late arrival and the smaller-than-expected crew understandably added to your stress, especially given the importance of timing with your home sale.

The mention of our veteran-owned status is not intended to mislead, and we truly value the trust veterans like yourself place in us. We never want any customer to feel deceived or taken advantage of, and we are disappointed that your experience has left you with this impression.

Your satisfaction and the safe handling of your belongings are our top priorities, and we hope to regain your trust. Thank you for sharing your experience with us. We are committed to learning from it and improving our services to better meet the expectations of all our customers. ..read more

Thank you so much for sharing your experience! We're thrilled to hear that your first move with Safe Ship was such a positive one. It's great to know that Perfectly Fast Moving Company provided you with professional, timely, and communicative service. We pride ourselves on connecting our customers with top-notch moving partners, and it’s clear that they delivered the kind of service we strive for.

Your feedback about our team making your move from Texas to California simple, easy, and stress-free is exactly what we aim to achieve. We're also glad that you found our pricing competitive and fair. Should you need any assistance in the future, we would be more than happy to help with your next move. Thank you again for choosing Safe Ship Moving Services, and we look forward to assisting you again down the road! ..read more

Thank you so much for your kind words! We're thrilled to hear that the moving team provided you with such a positive experience during your move from Pennsylvania to Delaware. It's always our mutual goal to ensure that your belongings are handled with care and that your move is as smooth and efficient as possible. We'll be sure to pass along your appreciation to them. We're looking forward to assisting you with your next move and ensuring it’s just as seamless as this one. Thanks again for choosing us! ..read more

Thank you so much for sharing your positive experience. We're delighted to hear that the moving team provided friendly, efficient, and professional service, making your moving process smooth and stress-free. It's wonderful to know that their communication helped you feel comfortable and confident in their care. We greatly appreciate your recommendation and are thrilled that you would choose us again for your moving needs. Should you require any further assistance or have any questions, please don't hesitate to reach out. We're always here to help! ..read more

We sincerely apologize for the experience you've described, and we want to address your concerns directly. Safe Ship Moving Services strives to provide clear communication and reliable service, and it’s disappointing to hear that your experience did not meet your expectations.

To clarify, Safe Ship Moving Services operates as a broker in the moving industry, which means we work with a network of professional moving companies to facilitate your move. We disclose this information upfront to ensure transparency, and we aim to partner only with reputable carriers. However, we understand the importance of knowing who is handling your belongings, and we regret any uncertainty or dissatisfaction you experienced regarding this.

Regarding the expedited service, we offer this option to help accommodate specific scheduling needs, but we recognize that unforeseen circumstances can sometimes cause delays. This is certainly not the experience we want for our customers, and we apologize if your delivery did not occur on the expected date. The additional cost associated with expedited service is intended to reflect the extra resources required to prioritize and expedite a move, not to mislead or inconvenience our customers.

The payment methods we use, including Zelle or cash, are common practices in the moving industry to ensure secure and efficient transactions. However, we understand your concerns about this and the charges you encountered.

Lastly, Safe Ship Moving Services takes pride in being a veteran-owned and operated company. We hold ourselves to high standards of integrity and service, and we are committed to addressing any issues our customers may face. Your feedback is invaluable, and we are committed to improving our services based on the experiences shared by our customers. ..read more

Thank you for taking the time to share your experience with Safe Ship Moving Services. We sincerely apologize for the challenges you encountered during your move, as this is not the experience we aim to provide our customers.

Regarding the increase in cost, we understand how frustrating unexpected fees can be. The initial quote provided is based on the information given to us, and any adjustments in the final cost typically result from additional items, changes in the volume of goods, or specific services required during the move. However, we strive to be as transparent as possible, and we're sorry if there were any misunderstandings or if these changes were not communicated clearly.

The delay in the crew's arrival and the mishandling of your belongings, especially something as irreplaceable as a family heirloom, is deeply concerning. We hold our moving partners to high standards, and we regret that this was not reflected in your experience. We are committed to addressing such issues and will work with our partners to ensure they meet the expectations we set for them.

Your concerns about communication are also noted, and we understand the frustration that comes from feeling unsupported, especially during such a significant event as a move. We will review our communication processes to ensure that future customers receive the timely and effective support they deserve.

While we regret that your experience was not what you expected, we appreciate your feedback as it helps us improve our services. If you would like to discuss this matter further or need assistance in filing a claim for the damages, please don't hesitate to reach out to our customer service team. We are here to help and want to ensure that your concerns are addressed. ..read more

Thank you so much for sharing your positive experience with us! We're thrilled to hear that the moving team was able to navigate the challenging approach to your home and execute your move quickly and accurately. It's always their goal to ensure that our mutual customers receive the best possible service, and we're glad to know that their efforts met your expectations. We appreciate your kind words and hope to assist you with any future moving needs. Safe travels in your new home! ..read more

Thank you so much for taking the time to share your experience with us. I can hear the frustration and disappointment in your words, and I want to say upfront that we’re truly sorry for the stress this situation caused you. Moving can already be overwhelming, and I understand how difficult it must have been to deal with these unexpected charges, especially when you’re budgeting carefully on Social Security.

It sounds like everything started off on the right foot, with a price that felt fair and even included a military discount, which we’re happy to provide to show our appreciation for your service. But I can absolutely see how things became frustrating as the costs started adding up. From what you’ve described, it seems like the initial adjustment after your inventory changes was expected and within reason, but the final increase on moving day—when the movers added $1,535—was a significant and unpleasant surprise. That kind of jump, especially when you feel locked in with the movers already at your home, is understandably upsetting, and I’m sorry it left you feeling blindsided.

To clarify, that additional charge likely wasn’t related to the movers’ travel expenses but instead to adjustments for the weight, space, or handling requirements of your items. When movers arrive, they conduct a physical assessment to confirm everything matches the original estimate, and sometimes, they find that the actual volume or weight is greater than what was initially reported. I know that doesn’t make the extra cost easier to absorb, but I hope it sheds some light on why that happened.

I also want to acknowledge your point about movers not physically coming to your home beforehand to provide a quote. That feedback is absolutely valid. As a broker, we rely on the information customers provide us to give an initial estimate, and while we strive to be upfront about how changes or adjustments might affect the final cost, I understand how difficult it can be to feel fully prepared for increases like the one you experienced. It’s something we take to heart and are always looking to improve upon, especially when it comes to setting expectations for customers.

I’m relieved to hear the actual move went smoothly, with only minor scratches and damage, but I wish we could have spared you the stress over the cost. Please know that your feedback is incredibly valuable to us, and we’re here to help if you have any additional questions or concerns. Don’t hesitate to reach out to our customer experience team if you’d like us to take another look at your experience—we’re happy to assist in any way we can. Thank you again for sharing your story with us, and we’re truly sorry for the financial strain this caused. ..read more

We are deeply sorry to hear about the terrible experience you had with your move, and we want to express our sincerest apologies for everything you’ve gone through. What you’ve described—the delays, the poor handling of your belongings, and the lack of communication—is completely unacceptable. We understand how frustrating and heartbreaking this must have been, and we’re here to acknowledge your concerns and do our best to provide clarity and support.

The issues with the driver arriving late, demanding cash, and failing to handle your belongings properly are deeply concerning. This is not the level of service we expect from the carriers we work with, and we regret that this was your experience. As a broker, Safe Ship’s role is to connect customers with licensed and insured moving carriers, but the responsibility for handling your items with care ultimately lies with the carrier that was contracted. That said, we take your feedback very seriously and will be reviewing the performance of the carrier in question to ensure that appropriate steps are taken to hold them accountable.

We know that the loss of your personal items, on top of the damage to your belongings, has made this situation even more distressing. While Safe Ship does not physically handle or transport items, we understand how devastating this is and how helpless it feels when those items are not returned or compensated for. If you have not already done so, we encourage you to file a claim with the carrier for the damages and missing items, as they are the ones directly responsible for those aspects of the move. We know this process can feel overwhelming, and we’re more than willing to assist you with it. Please reach out to us directly, and we will guide you through the steps to ensure your concerns are addressed.

We also understand your frustration with Safe Ship’s role in hiring the carrier. While we carefully vet the carriers we work with to ensure they are licensed and insured, we regret that the carrier assigned to your move did not meet the standards we expect. We take your feedback seriously and will review the relationship with this carrier to ensure situations like this are avoided in the future.

Please know that we are truly sorry for the stress and loss you have experienced, and while we did not physically handle your move, we do feel a responsibility to support you in finding a resolution. We want to do whatever we can to help, and we encourage you to contact us so we can assist you further with filing a claim or addressing your concerns. Thank you for sharing your story with us—we are listening and committed to doing better for you and for all of our customers. ..read more

Thank you so much for sharing your positive experience with Safe Ship Moving Services! We’re thrilled to hear that your move went so smoothly and that you felt well taken care of throughout the process. Our goal is always to ensure that every customer has a seamless and stress-free move, so it’s incredibly rewarding to know we delivered on that promise for you.

We take pride in providing clear communication, professionalism, and attention to detail, and it’s wonderful to hear that you found our customer service team and moving partners to be efficient, friendly, and attentive to your needs. Ensuring the safety of your belongings is always a top priority, so knowing that your fragile items were handled carefully and arrived undamaged is especially gratifying.

Thank you for highlighting our commitment to transparency with pricing and timelines. We work hard to set realistic expectations and stick to them, so it’s great to know that made your experience hassle-free.

We truly appreciate your kind words and recommendation—it means the world to us! If you ever need assistance with another move or have any questions, don’t hesitate to reach out. Best wishes in your new home! ..read more

I’m so glad to hear your move went so smoothly! It sounds like the team really went above and beyond to make sure everything was handled with care, from double-taping your boxes to padding and wrapping your furniture. That kind of attention to detail can make such a difference during a move, and it’s great to know Arrow Moving Services was on top of everything.

It’s also awesome to hear that they stayed in touch with you, even giving you a heads-up when they were close to your storage unit—those little updates really help things feel stress-free. I’m happy to know that our team at Safe Ship kept you informed along the way, too. We love hearing that everything worked out as planned and that you felt supported throughout the whole process!

Thanks so much for sharing your experience! If you ever need help with another move or just want to chat about anything else, don’t hesitate to reach out. Wishing you all the best as you settle into your new place! ..read more

Thank you so much for sharing your feedback with us. I’m glad to hear that, overall, the service went well, but I’m sorry to learn that not everything could be taken as originally planned. I completely understand how frustrating it must have been to feel like everything was accounted for, only to have the movers arrive and realize the estimate didn’t match the actual space needed.

Our estimates are based on the details you share with us during the initial call, and we work hard to make them as accurate as possible. However, when the movers arrive, they do a final assessment to measure the exact cubic footage or weight of the items being moved. Sometimes there’s a difference due to how items are packed, unexpected dimensions, or even minor details that can add up. It’s definitely a challenge, and I get why that might have felt like we didn’t fully get it right for you.

We really do value your trust in us, and if there’s anything we can do to address your concerns further, please don’t hesitate to let us know. We’re here to help and want to make sure that every part of your move feels as smooth as possible. Thank you again for sharing this with us—it really helps us continue to improve! ..read more

Thank you so much for sharing your experience! It’s really great to hear that the moving team took such good care of your move and kept you informed every step of the way. We know how important it is to feel confident that your belongings are in good hands, and I’m glad the carrier was able to give you that extra reassurance—especially making sure your friend on the receiving end was kept in the loop. Moving can be stressful, so it means a lot to us that you felt comfortable throughout the process. We truly appreciate your recommendation, and if you ever need anything in the future, we’d be happy to help again. Wishing you a smooth delivery and a great start in your new space! ..read more

Thank you so much for sharing your experience! It’s really great to hear that the pickup went smoothly and that the team made you feel comfortable throughout the process. Moving can be stressful, so knowing they worked quickly and efficiently while keeping you informed means a lot. We truly appreciate your recommendation, and if you ever need anything in the future, we’re here for you. Wishing you all the best in your new home!

That’s amazing to hear! The moving team will be so happy to know they made your move a great experience. We know how important it is to have movers who truly care about your belongings, so we’re glad they took the extra time to wrap and protect everything. Thank you for trusting us with your move and for the A++ recommendation—it really means a lot! If you ever need anything in the future, we’d love to help again. Wishing you all the best in your new place!

Thank you for sharing your fantastic experience! We're thrilled to hear that your move from New York to Washington went smoothly and that our team provided the professionalism, care, and clear communication you deserved. Timely delivery and ensuring your belongings arrive in perfect condition are top priorities for us, so we're delighted we could make your move stress-free. We truly appreciate your recommendation and your trust in Safe Ship Moving Services. Wishing you all the best in your new home! ..read more

Thank you so much! We’re delighted to hear that your experience with the moving team has been so positive. Moving across the country can be overwhelming, and we’re glad that our team was able to make the process smoother and less stressful for you. Erick and his crew are truly dedicated professionals, and we’ll be sure to pass along your kind words to them. We appreciate your recommendation and are so grateful you chose us for your move. Wishing you a smooth journey to Boston, and we look forward to delivering your belongings safely to your new home. Safe travels! ..read more

We're so glad to hear that your moving team was kind, quick, professional, and organized! It’s wonderful that they not only made your move-out smooth but also exceeded expectations with an early delivery. We understand how stressful moving out of state can be, and we're happy to know they helped make the process easier for you. Thank you for trusting Safe Ship Moving, and we wish you all the best in your new home!

We're so glad to hear that you had a great pickup experience! It’s wonderful to know that the team handled your boxes and furniture with care while working efficiently to get everything loaded securely. We truly appreciate your kind words and would be happy to assist you again in the future. Thank you for choosing Safe Ship Moving, and we wish you all the best in your new home!