Safe Ship Moving Services

I was shopping around for different moving companies that were reasonably priced and yet still provided quality service. Safe Ship was all that and more. Their customer service was incredible. Jacob was such a help and was genuinely helpful when it came to us making the transition in moving states. The document signing process was seamless and quick. Everything was pretty straight forward and explained in a timely manner.The overall booking experience was positive and I will definitely be recommending anyone in need of moving services. Thank you Safe Ship

Move size: 2 Bedroom Home Service cost: $2580

Unprofessional, Disrespectful, Borderline scam, Extremely expensive for substandard service. Lack of promised support and communication for military as was promised.

The sales pitch is understandable and straight forward. A little expensive but I am paying white glove, so proceed. I set up my move more than a month prior so relatively radio silent.

The week prior they confirm date range and review inventory determining that cost of the move is now 2k more... So i decide to leave some things behind but still roughly 10 k now in cost. 24 hrs prior they confirm address and movers are dispatched and i am given a time and date. However, noone comes, no calls and i cant get a hold of customer service for hours. Turns out they sent them to NC while i am waiting in TN on a specific timeline now that was confirmed 24 hrs prior. They refuse to give deposit back or offer any compensation when they dispatch an inexperienced crew (promised experienced) to a different state outside of the date window. I could have packed my small stuff myself and abandoned my large items for less grief and mental stress. I am out 5k for the deposit, so I am committed to the sinking ship.

I finally get pickup scheduled outside of dates window and 2 hrs after the NEW promised time window of the day. Customer service does not answer or call back or leaves on hold for over an hour. On day of the move my crew had no packing or padding materials materials and was 2 of the 4 men promised. The specialty boxes for paintings mirrors, wardrobe or lamps were not there despite the high cost of deposit of the itemized list. The movers have a verbal argument for most of the move and then they get in a fight with 2 other movers that were dispatched to help them so they left. Customer service yet again does not pickup or answer or check in on me during this ordeal. This is despite a confirmed direct line with a verbal promise that she would be available should anything go wrong during the moving day. My glassware is broken immediately. Glass pictures just placed loosely together in a box. I paid for a white glove and had to step in and help pack. It was chaos, they did not know how to organize boxes, left things that were supposed to be packed. Packed things that were supposed to be left (and told to leave them).Chaos. They left glass and trash strewn about the front of my house and the stoop for me to deal with afterwards.

Customer service continues to be unapologetic and at times defensive. For the most part they simply do not call or check in on you at all. They have your money and expect you to now communicate with the movers despite prior instruction. I paid 5k dollar deposit on a 10k service that was not rendered nor delivered. They hang up on me, do not call me back, and gaslight me as if I was supposed to have organized the "experienced" movers or packed things differently.

I am awaiting drop off now and hoping for minimal damage, but considering I watched boxes be dropped and kicked and items broken, my hopes are not high. They have told me that they are my strong advocate, I am hoping for them to pull through because it is 0% right now.

Compensation so far was 300$ off the pickup for being an entire day outside a confirmed time window under 24 hrs. Hoping for a big improvement and money back in the next week with pending meetings with management.

I cannot believe this is a recommended company. Veteran-run company with a promise to look after active service member? The work done at this company is nothing to be proud of so far.

I would love to amend this review if someone would please reach out and we can get some answers and real customer service and compensation back my way. This has been abysmal.

Move size: 3 Bedroom Home Service cost: $10000

DO NOT USE THIS ETHICALLY AND MORALLY CORRUPT COMPANY! They will bait and switch you, they will hold your things hostage and will even try to make you feel like it's your fault your shipment is delayed because you decided to move during the busiest time of year! What?? You will be lied to and become exhausted trying to find out what has happened to your belongings even though you have paid them a lot of money to do that job! Save yourself a lot of money and headaches and STAY AWAY from them. I could list all the things that happened to me but it is all in the other's reviews. My goal is to warn everyone and anyone about this company so that they go out of business.

Move size: 2 Bedroom Home Service cost: $6000

Avoid Safe Ship Moving Company at All Costs

My experience with Safe Ship Moving Company has been an absolute nightmare from start to finish. They market themselves as a reliable broker, but in reality, their service is deceptive, unprofessional, and exploitative. Here’s why:

Manipulative Estimates: I originally had a signed contract with PODS for $6,000 but was persuaded by Safe Ship to switch after being promised a "special discount." This so-called discount turned out to be fraudulent—my estimate was manipulated by removing key items from the list to keep the quote artificially low. When the truth came to light, I was already bound by their contract, leaving me no choice but to proceed and ultimately pay over $10,000.

Last-Minute Price Hike: Days before the move, they claimed my volume estimate had increased and inflated the price. I was pressured to accept the new estimate or risk losing my initial deposit and being left without movers, jeopardizing my ability to relocate for a new job.

Horrific Delivery Experience: The movers arrived late, unprepared, and with the wrong truck, forcing me to do much of the work myself, including loading and unloading my car. They also charged me extra for "long-range delivery," a completely avoidable situation caused by their failure to communicate or plan properly.

Damaged and Missing Items: Upon delivery, I found several pieces of furniture damaged, plastic bins destroyed, and part of my shipment missing—including a mattress and boxes that the movers promised to deliver later. To top it off, I ended up with an iron table that wasn’t even mine.

Theft of Personal Belongings: Most infuriatingly, some of my personal items that were in my apartment—not part of the move—were stolen during the delivery. A drone worth $1,000, portable speakers worth $200, and cash hidden in a drawer were taken. A plastic bin had been suspiciously opened, making it clear that one of the movers was deliberately looking for valuables. Safe Ship has denied all responsibility for the theft, despite these actions being carried out by movers they contracted.

Zero Accountability: Safe Ship claims they "never had physical possession" of my items and refuses to take any responsibility for the actions of their subcontractors. Their emails show a complete lack of remorse, support, or willingness to resolve these issues. They seem to view their role as simply taking your money and then washing their hands of everything else.

This company preys on vulnerable customers, exploiting the stress and urgency of moving to inflate costs and avoid accountability. They create a façade of professionalism but are nothing more than professional scammers. I wouldn’t wish this experience on anyone.

If you value your time, money, and sanity, DO NOT USE SAFE SHIP MOVING COMPANY. I am pursuing all possible legal avenues to seek reparations, and I strongly urge anyone else scammed by this company to do the same. Safe Ship’s business practices are unacceptable and must be stopped.

Move size: 3 Bedroom Home Service cost: $10000

Moving from Maryland to New Mexico seemed like an overwhelming task, but this moving company turned it into a stress-free experience. From the initial consultation to the final delivery, everything was handled with precision and care. The movers were punctual, polite, and extremely efficient, carefully packing and loading all our belongings.

They went above and beyond to ensure that even our most delicate items were properly protected. The delivery was right on schedule, and they helped set everything up in our new home just the way we wanted. Their professionalism and attention to detail truly set them apart. We couldn't be happier with the experience!

Move size: Studio Service cost: $2500

I recently moved from Los Angeles to Houston with Safe Ship Moving Company, and the entire experience was outstanding. Their customer service team was incredibly professional and responsive, answering all my questions and providing clear communication throughout the process.

I thought it would take at least a week or two to get my belongings cross-country, but they delivered everything within just a few days! The speed and efficiency were truly impressive.

I’m very pleased with their service and feel confident referring them to others. I’ll definitely be using Safe Ship Moving Company again—next up, I’ll trust them to move my truck!

Highly recommend them for their reliable, fast, and customer-focused service!

Move size: 1 Bedroom Home Service cost: $2715