Safe Ship Moving Services

I was looking for a convenient to help me move from one state to another so I went online and found this one. They called me and I was looking for a quote didn’t want to settle anything quite yet. I’d like to see my options. I got on the phone with the guy he’s asking me normal questions. Everything‘s going fine and then OK. Thank you so much. Appreciate your time. I’ll get back to you on my options and then the guy starts full on questioning me on what I looking for and I was like not looking for anything besides a quote. I just like to have a view of all my options before I make one decision, and so he’s sitting there arguing with me saying that I’m avoiding the question and then keeps calling me babe which is so unprofessional in itself. Continues with me as I just try to calmly say I’m just looking for my options and then he ends up hanging up literally so unprofessional. Unfortunately I will never be using this company.

Move size: 2 Bedroom Home Service cost: $2167

First they are a broker and will squeeze you to death financially. Original estimate was around 4k. Said 50 boxes should pack up a 3 bedroom house we asked if the size of box mattered. Was told no. Confirmation call 3 days before and we're told it was 50 medium boxes! I knew the cost was going to go up a bit because we did add some furniture. But 3k was ridiculous but at this point we were locked in the contract. Asked how to pay the movers when they arrived and was told cash, money order or cashier's check. Dealing with that amount of money I decided on a cashier's check as if it gets lost or stolen it can't be cashed by just anybody. When contacted by the movers I told them it was a cashier's check and they accepted that on pickup. But safe ship didn't change the size of the boxes in the inventory list so then the movers charged me an additional $850 dollars!!!!. They told me that when dealing with a broker to never tell them that you've added more stuff because none of that money goes to them and they have to do a visual and it will always be more than what they tell you anyway. The other problem I had is when the movers dropped off they wouldn't accept the cashier's check and I live in a rural area and getting to a bank I'd difficult and they wouldn't work with me. I was going off of what safe ship who I hired told me. The drivers were great it was the moving company itself. No actual communication between the broker "safe ship" and the actual movers. Horrible customer service. On top of that then safe ship continued to harass me about not having the correct form of payment days after e received our stuff. So they do not talk to the people they hire! Do not use a broker. Find a long distance move in your state for a visual quote you will pay less and the money goes to the actual laborer. Horrible horrible horrible!! 1000 times would not recommend this place!!!! If you read reviews on their site they must be fake because when I started looking on other websites like BBB they have horrible reviews!

Move size: 3 Bedroom Home Service cost: $7500

My friend and I hired Safe Ship Movers for an interstate move, lured by positive online reviews and competitive pricing. However, our experience turned into a nightmare. Initially quoted around $2,600, our estimate increased to ~$3,400 when we added some additional items. On moving day, the driver dramatically revised our estimated space from 1000 cubic feet to 900 cubic feet, resulting in an unexpected cost surge to $5,760, over $3,000 more than our initial quote. Astonishingly, despite their claim of needing more space, all our belongings fit comfortably into a 15-foot U-Haul truck, with extra room to spare, despite their initially exaggerated estimation. This misleading approach and unnecessary expenses made our experience incredibly stressful and frustrating. We're filing claims against Safe Ship and caution others to avoid their misleading practices for interstate moves. Avoid this company for interstate moves—had I known, I would've rented a U-Haul myself. BEWARE—NEVER USE THEM!!!

Move size: 2 Bedroom Home Service cost: $5760

Our profound disappointment with Safe Ship compels us to strongly caution anyone considering them for their move. It's apparent that "Safe" Ship is anything but safe. What began as a search for a veteran-owned moving company swiftly spiraled into a web of deceit. Through misinformation, predatory marketing, and coercive tactics, Safe Ship convinced us to sign a sales contract, complete with a significant deposit that is non-refundable after three days.

Shannon Cregger, our supposed "agent," assured us that the delivery window would start from the date of pickup, both verbally and in writing through text messages. She even guided us in selecting the pickup date to align with the "first available drop-off date." This was THE sales point that sold us on their business as we strongly desired a specific date window.

However, on the pickup date, we were blindsided with the revelation that the delivery window actually begins from the "first available drop-off" date, directly contradicting Shannon's information. The shipper informed us there was a “Premium Guaranteed Service” we could purchase at $0.60 per mile which would have added at least $1,000 to our move. We immediately called Shannon who said she would get in contact with customer service. Trusting her to resolve the issue, we went ahead with the service so we could execute the move as planned. Later that day, when our movers were almost done, customer service again informed us our delivery date would be 5-14 days from the "first available drop-off" and again told us about the “Premium Guaranteed Service”. This felt like a bait-and-switch to us, so we’ve been trying to get Safe Ship to own up to their tactics. Shannon and Alissa, her manager's manager, are reiterating the 5–14-day delay from the "first available drop-off date" and insist that anything Shannon said is non-binding. They refuse to admit they are wrong and have even apologized for OUR misunderstanding, not the bait-and-switch.

Shannon's misinformation not only led to a substantial contract with Safe Ship but this veteran-owned company has shown no willingness to assist our 100% disabled veteran family during this extended wait. Consequently, we've had to purchase essential items (pots, pans, dishes, winter clothes for our kids, blow-up mattresses, etc.) causing extra financial strain and emotional stress during our move. Efforts to resolve this issue have proved fruitless. Consequently, we are submitting this complaint in hopes that others see our story and choose not to conduct business with Safe Ship.

Move size: 4+ Bedroom Home Service cost: $16000

We reached out to safe ship for a cross country move and were in a unique situation where we were renting my mom's old place so it's all furnished. We struggled to decide whether to bring our furniture or not and when a friend offered to buy it we decided to sell it and use my mom's furniture. Safe ship gave us a great deal and then also put our move on hold once we started debating what to do, and when we had a confirmation and made our decision they quickly helped us out to cancel the hold and free up the date for someone.

In the process I spoke to Dan and Sammie and they were both really great! We ended up getting like 100 calls from different operators and safe ship felt the least chaotic and pressured.

Move size: 1 Bedroom Home Service cost: $2300

Steer absolutely clear of this company. They are liars. They quote you one price and when the movers actually come they double the price. They are zero help over the phone and have the WORST customer service known to man kind. They will hang up on you, they will bait and switch contracts to get more out of you. They will lie about delivery dates so they can hold onto your items longer. The company is a crock of shit. I have done cross country moves in the past and have never run into this issue before with moving through the military. Leslie Garcia is a pretty horrific manager to speak with and literally will not help you out whatsoever. She does not care one bit about customers. It’s evident that this is just a job to her and that customer service does not matter to her. How she got promoted I’m not sure because she lacks empathy for customers and their situations. People need to avoid this company like the plague. You will be hung up on, you will not get calls back, you will have notes written about you in your account that aren’t accurate. Leslie Garcia stated I was unwilling to increase my services yet I spent an additional $2k to get all my items. I would not have spent an additional $2k if I was not willing to work with the company or increase my services. When the moving company arrived to pick up my stuff they sat around outside for 30 minutes after showing up 2 hrs late outside my pickup window which was between 11am-3pm and they showed up around 5pm. This company sucks and gives zero craps about veterans or military personnel. Do NOT HIRE them for any of their services. I wish I would have read the Reddit threads that emphasize how much of a terrible company this is.

Move size: 1 Bedroom Home Service cost: $5000

I am currently in the process of moving with this company and it is already a horrible experience. The initial contact will be super nice and convincing that the move will be smooth and worry free. They will also be reassuring that the companies you had in mind, will never compare to their top notch service. Keep in mind, they will tell you to contact them at anytime for issues and we all know that’s a lie and I have been forwarded to customer service every time.

I paid for extra space because I was quoted 7700 and then right before pickup told if I don’t want to pay a higher rate for more space when they arrive, I need to buy it now. So I’m at a few dollars shy of 10k. The company brokered me out to as the actual movers have their own rules and apparently if they feel it’s too much of a liability or taking too long to disassemble, they leave it. My treadmill was left as well as a tv mount. Things that weren’t supposed to be shipped were loaded onto the truck and now I’m told I’m over the purchased space. If there are more than 7 stairs I will be charged more on drop off, 75 dollars if they have to climb stairs more than once. Need I go on. This entire process has been a nightmare and it’s not close to being over. I dread the drop off and fear the extra costs coming my way.

Not sure it’s different anywhere else but this company is a no go as a referral from me.

Move size: 4 Bedroom Home Service cost: $10000

I am writing to express my satisfaction with the excellent service provided by your company. From the initial inquiry to the final delivery, every aspect of my experience with SafeShipMoving has been exceptional. My belongings arrived safely and on schedule. Sam and Anthony did a fantastic job unpacking all the items. Thank you to everyone for their hard work and commitment to excellence. I will not hesitate to recommend your services to anyone in need of reliable shipping brokerage.

Move size: 3 Bedroom Home Service cost: $8000

Terrible, rude, and aggressive "customer service" representatives. Tried to pressure me into contracting them before I was ready to make a final decision, and quickly turned nasty when I indicated that I wasn't quite ready to commit yet. Despite me being courteous and professional, I was treated like scum as soon as they found out they couldn't scam me out of money immediately. Don't waste your time here; find somewhere that actually gives two craps about their customers and won't treat you like crap instead.

Move size: Studio Service cost: $2000

Started with a quote 4 months before my move. I walked room to room and gave exact information about my move. 4 days before my move a different person called me to review my move. We went over the list and I did not add anything, actually i was throwing things away, but he increased my price by $1,800. I was out of time so I had to take it on the chin, but he was not honest at all! The movers show up and they increase my move $1400, again nothing has changed on my end, but they don't work for the company they are leased out. The original quote was $5500 and now I am paying $8,700. Would have been easier and cheaper to throw everything away and buy new. When the truck arrived, another long story, they broke my bed and I am missing a NEW Bose sound system for my TV. No one from the company has contacted me or told me what was going on. They will take your money fast, but you will never talk to the same person 2x... DO NOT USE THIS COMPANY!!!!! FRAUDS!!!!! DO NOT USE THIS COMPANY!!!!!!!

Move size: 2 Bedroom Home Service cost: $8700

Watch out! They outsource to another moving company, who also outsources to another billing company. Everyone scams you at every step. They screwed up my pricing (wrote the correct rate, but wrong cubic footage discussed on the phone) and then doubled my pricing one day prior to the move. The customer service lady lied and said I would not get my deposit back, but the agreement said I could cancel within 72 hours. When I cancelled with them due to better pricing elsewhere, they came down on the price drastically, so I happily agreed to stick with them. The manager gave me his direct number, said I could contact him directly for any issues and from there on there would be zero problems. Unfortunately, there were issues at every single step, movers didn’t initially arrive on the day we were told, later arrived after 6 hours, we didn’t get a call from them prior to arrival to prep us on what we need to do, I had to chase them down and ask them when are the movers coming, the company brought the wrong size truck and had to get a bigger one, the movers speak zero English, clearly no communication between movers and company. It was a mess!!! And the manager did not answer any of my calls. It is true, customer service is kind and dealt well with my angry Karen calls to them (except for that initial lady who lied and said I could not cancel). The actual movers made me sign a separate document upon payment that scams you in the fine print, asked me for an additional 1200 dollars on the day of delivery, threatened to return my items to the warehouse if I don’t pay up on the spot.

Move size: 3 Bedroom Home Service cost: $7000

Do not use SafeShip!!!! The worst service. They doubled our price after hooking us up with a moving company that brought the wrong size truck. Had over a month to find someone to ship our car and we still do not have it. Boxes marked fragile were packed on the bottom of heavy boxes. Even found footprints on boxes that had been walked on. The sales people and service people do not speak to each other so every time you call there's a different answer for the same questions. My boyfriend has a broken leg so we needed a company that would put boxes in the rooms as they were labeled. Movers got here and said they didn't do that. All boxes dumped in one room. SafeShip brokered this move, took our $16k and dipped. Hire local movers yourself. This company in no way will help make your move easier

Move size: 3 Bedroom Home Service cost: $16000

Our initial call was great, we told them the specifics of our cross country move and were told it was ‘not an issue at all’…but yet, there were so many issues - we were quoted a pretty decent price initially, when we called to review the number of times we ended up with - the guy sped through everything and tried to say we owed them $2000 more dollars, we did add a washer/dryer but didn’t understand how this equated to only removing $200 from the new price if we decided not to take them ($2000 extra but we remove the 2 biggest/bulkiest items and it only saves $200??), my husband ended up having to step in and ask him to show down and explain where the difference was coming from - the customer service just went down hill from then! We initially told them we needed a specific date to which we were told ‘no problem’ but when revisiting this we were told we would have to pay and additional $150 to guarantee that time…we chose not to but the movers still came at the time we requested so we saved ourselves $150.

When pick up day came, they said we needed to use the whole truck instead of just the footage we reserved, our stuff wouldn’t have filled a whole truck but since we didn’t have the option to not pay for it at that point, we just ate the cost and ended up putting some of the stuff that was marked to be driven by us in the truck to fill up the whole truck (still not even a full truck but we sure paid for it)

Delivery was scheduled for 7/1- we were very clear with this is when we needed it, it was confirmed by this company and the movers —we received our stuff 7/3, we had to basically help unload 1/2 of it and unwrap everything —they left trash (plastic, water bottles, food wrappers) in my grandma’s driveway when they left…our bill needed up being double what was initially quoted (and we are talking 16-20k total!) Had we known about all the additional costs and the fact that we would basically have to help unpack it anyway, we would have gone the cheaper route and done it ourselves. In trying to lessen our stress, we just ended up adding to it more. I do not recommend this company or really any moving company that nickels and downs you once you’ve signed the initial contract.

Move size: 3 Bedroom Home Service cost: $20000

Safe Ship Moving Services should be shut down. The shell game they play is unprofessional and borderline criminal. I was given a quote for our move ($7995) from Redding Ca to Littleton Co only to have that quote increase by $4300. I was told that after the Quality Control review it was determined that my household goods would not fit in a standard 26’ truck. We would now require two 26” trucks or an 18 Wheeler. On the day the movers showed up, guess what size truck they brought? That’s right, a 26’ truck. My household goods not only fit, but there was extra room on it. I asked the driver to include a few Costco totes to which he refused. I’ve called Safe Ship Moving Services on numerous occasions, from the minute the movers showed up telling me what they would and wouldn’t do to current day only to find them incredibly condescending and rude. I’m now told they are only the broker and all of my concerns questions should now be directed to the unprofessional moving company they sent out from Los Angeles (Rigo’s Delivery Moving & Storage). Safe Ship Moving Services promised a 2-12 day delivery of our goods from our first available delivery date which was determined to be June 9th. As I write this review (June 22nd) we still have no delivery date and are now being told Rigo’s has up to 30 days to deliver. I’ve never been so dissatisfied with a service that cost so much money. Zero accountability or concern from either company. From the minute we provided the required deposit the level of professionalism and honesty went downhill, and fast. I was upsold the minute the movers arrived as there were three items they claimed had to be specially packed at a tune of $350. I had no choice of course. I will ensure my story is shared wherever possible. These company needs to be held accountable. They cannot be allowed to rip off any additional consumers. They need to also review the moving company’s they do business with. Rigo’s has been terrible to work with. The pick up driver was completely unprofessional and was very disrespectful. From the minute he arrived to the 30 mentions of how he gets tips. Two of the four movers Rigo’s sent were incredibly hard workers. As we wait for our delivery I can only imagine the added costs we will see for delivery. I’m 100% confident there will be excuse after excuse as to why there are additional fees. I would NOT Recommend either company for any of your moving needs. The shell game that includes all of these hidden fees needs to stop here.

Follow-Up: My household goods finally arrived on June 25th. The Colorado crew Rigo’s subcontracted with worked very hard to get my goods off the truck. We have several broken pieces of furniture, we’ve lost the poles to our shelving unit but are glad to finally have our stuff. Be aware of both companies if you are moving.

Service cost: $13000

I am still haunted by the traumatic ordeal I endured while moving with this company.

Despite their enticing marketing promises of 'Exceptional Service & Trustworthy Movers' and 'Cross-Country Moving Made Easy & Stress-Free, my experience was quite the contrary. Allow me to elaborate.

In December last year, we urgently needed to relocate our office from Austin to New York. Opting to utilize a brokerage service, I believed the extra cost would ensure a seamless moving process, especially since they assured me, they would handle everything diligently. I meticulously documented all our furniture, providing detailed lists and photographs to aid in their estimation process.

However, our troubles began when the initial price estimate was abruptly inflated due to an erroneous calculation on their part. Despite the mounting costs, we reluctantly agreed, assuming this adjustment would be the last. To compound matters, the brokerage company subcontracted a subpar and unprofessional moving firm, Barahonas Moving, to execute the relocation.

The moving team from Barahonas arrived significantly late and at the wrong location, immediately asserting that the square footage estimate provided by the brokers was inaccurate. Threatening to leave unless we paid an additional $3,000 (for a total of 15K), we felt coerced and betrayed. With limited options, we reluctantly acquiesced, hoping to salvage the situation.

The incompetence of the movers became increasingly apparent as they confessed to being mere drivers and not skilled professionals. Their work was lackadaisical and disorganized, lacking the necessary tools and expertise to disassemble and reassemble our furniture properly. Consequently, several items were damaged, soiled, and marred during transit. To add insult to injury, the movers callously disregarded our belongings and hastily left before completing a final inventory, leaving us with missing items and a tremendous sense of loss.

Attempting to file a claim for damages proved to be a bureaucratic nightmare, requiring an exorbitant amount of time for minimal reimbursement. This company's utter lack of professionalism, integrity, and respect for customers is utterly despicable. It pains me to recount this nightmarish experience and I hope you will not the same mistake as me.

Move size: Office Move Service cost: $15000

Horrific experience! During my initial sales conversations, I explicitly stated (on multiple occasions) that my belongings could not be delivered until 4/15 because we would be out of the country and the new residence would not be available until then. I even emailed them on 4/6 to provide an alternate contact number while I was away. The email explicitly said, "upcoming move scheduled for 4/15" and the agent kindly responded to clarify that I meant 4/15 as the arrival date for my delivery. I confirmed that yes, I meant 4/15 arrival date. Despite my efforts, Safeship attempted to deliver my belongings before 4/15. We are now being charged a $600 redelivery fee because of their error. I called their customer service department twice and, on both occasions, was told that my contract stated delivery could occur as early as 4/5. Basically, they called me (the customer) a liar! Why would I request my items to be delivered while I am out of the country and when the new residence was not available?!?!? Makes zero sense! They also threatened to keep my belongings if I did not pay the $600. I admit that my extreme anger came through during both conversations, but I do not take kindly to someone spouting contractual language at me as a way to legitimatize the $600, refusing to connect me to a manager, threatening to keep what is rightfully mine, and basically calling me a liar. Completely unacceptable! It's behavior like this that ruins companies' reputations. Time to shape up and make things right, Safeship!

Move size: 2 Bedroom Home Service cost: $6000