Safe Ship Moving Services

Safe Ship will offer you alll the things with their smooth talking sales team. Then they will take your "deposit" which is actually a brokerage fee and not deliver on any of their promises. They are all of the sudden incredibly hard to get in contact with, cite fine print clauses as to why they can't help make anything right that they wronged, and you will be promised call back after call back only to hear crickets. Not only should you not use this company, DO NOT GIVE THEM A "DEPOSIT" OF ANY KIND. It is not a deposit and is taken under very false pretenses. They don't care about you and they don't care about doing the right thing. I can promise you that.

Move size: 3 Bedroom Home Service cost: $7500

I had an extremely disappointing experience with Safe Ship Moving Services and feel compelled to warn others about their deceptive business practices. Here are the key issues I encountered:

Bait-and-Switch Pricing: Initially quoted $6,000 for a cross-country move from Massachusetts to Texas. I paid a 50% deposit ($3,070.37) to secure the booking. Twenty days later, just four days before the move, they demanded an additional $6,000, doubling the total cost to $12,000. They threatened to only transport half my belongings if I didn't agree.

Forced Cancellation: Given the sudden and unaffordable price hike, I was forced to cancel their services and hire another company on short notice, causing significant inconvenience and additional costs.

False Claims: Safe Ship Moving Services falsely claimed they sent a truck on moving day and that I refused the service. This is entirely untrue—no one showed up from their side, and the new movers I hired completed the job.

Misrepresentation: They misrepresented themselves as the actual movers, denying they were brokers. I was explicitly told by their representative that he would be driving the truck himself, which turned out to be a lie.

Unreasonable Cancellation Policy: They are withholding my deposit, citing a cancellation policy that allows cancellations only within three days of the deposit date, despite the significant last-minute changes they made.

Conclusion: Safe Ship Moving Services engages in unethical and deceptive practices that exploit customers. They caused me undue stress and financial strain. I strongly advise against using their services. There are many reputable moving companies out there—avoid Safe Ship Moving Services at all costs.

Move size: 2 Bedroom Home Service cost: $12000

Our initial call was great, we told them the specifics of our cross country move and were told it was ‘not an issue at all’…but yet, there were so many issues - we were quoted a pretty decent price initially, when we called to review the number of times we ended up with - the guy sped through everything and tried to say we owed them $2000 more dollars, we did add a washer/dryer but didn’t understand how this equated to only removing $200 from the new price if we decided not to take them ($2000 extra but we remove the 2 biggest/bulkiest items and it only saves $200??), my husband ended up having to step in and ask him to show down and explain where the difference was coming from - the customer service just went down hill from then! We initially told them we needed a specific date to which we were told ‘no problem’ but when revisiting this we were told we would have to pay and additional $150 to guarantee that time…we chose not to but the movers still came at the time we requested so we saved ourselves $150.

When pick up day came, they said we needed to use the whole truck instead of just the footage we reserved, our stuff wouldn’t have filled a whole truck but since we didn’t have the option to not pay for it at that point, we just ate the cost and ended up putting some of the stuff that was marked to be driven by us in the truck to fill up the whole truck (still not even a full truck but we sure paid for it)

Delivery was scheduled for 7/1- we were very clear with this is when we needed it, it was confirmed by this company and the movers —we received our stuff 7/3, we had to basically help unload 1/2 of it and unwrap everything —they left trash (plastic, water bottles, food wrappers) in my grandma’s driveway when they left…our bill needed up being double what was initially quoted (and we are talking 16-20k total!) Had we known about all the additional costs and the fact that we would basically have to help unpack it anyway, we would have gone the cheaper route and done it ourselves. In trying to lessen our stress, we just ended up adding to it more. I do not recommend this company or really any moving company that nickels and downs you once you’ve signed the initial contract.

Move size: 3 Bedroom Home Service cost: $20000

Safe Ship Moving Services should be shut down. The shell game they play is unprofessional and borderline criminal. I was given a quote for our move ($7995) from Redding Ca to Littleton Co only to have that quote increase by $4300. I was told that after the Quality Control review it was determined that my household goods would not fit in a standard 26’ truck. We would now require two 26” trucks or an 18 Wheeler. On the day the movers showed up, guess what size truck they brought? That’s right, a 26’ truck. My household goods not only fit, but there was extra room on it. I asked the driver to include a few Costco totes to which he refused. I’ve called Safe Ship Moving Services on numerous occasions, from the minute the movers showed up telling me what they would and wouldn’t do to current day only to find them incredibly condescending and rude. I’m now told they are only the broker and all of my concerns questions should now be directed to the unprofessional moving company they sent out from Los Angeles (Rigo’s Delivery Moving & Storage). Safe Ship Moving Services promised a 2-12 day delivery of our goods from our first available delivery date which was determined to be June 9th. As I write this review (June 22nd) we still have no delivery date and are now being told Rigo’s has up to 30 days to deliver. I’ve never been so dissatisfied with a service that cost so much money. Zero accountability or concern from either company. From the minute we provided the required deposit the level of professionalism and honesty went downhill, and fast. I was upsold the minute the movers arrived as there were three items they claimed had to be specially packed at a tune of $350. I had no choice of course. I will ensure my story is shared wherever possible. These company needs to be held accountable. They cannot be allowed to rip off any additional consumers. They need to also review the moving company’s they do business with. Rigo’s has been terrible to work with. The pick up driver was completely unprofessional and was very disrespectful. From the minute he arrived to the 30 mentions of how he gets tips. Two of the four movers Rigo’s sent were incredibly hard workers. As we wait for our delivery I can only imagine the added costs we will see for delivery. I’m 100% confident there will be excuse after excuse as to why there are additional fees. I would NOT Recommend either company for any of your moving needs. The shell game that includes all of these hidden fees needs to stop here.

Follow-Up: My household goods finally arrived on June 25th. The Colorado crew Rigo’s subcontracted with worked very hard to get my goods off the truck. We have several broken pieces of furniture, we’ve lost the poles to our shelving unit but are glad to finally have our stuff. Be aware of both companies if you are moving.

Service cost: $13000