Safe Ship Moving Services

Where do I start?... With the multiple up-charges, extremely delayed delivery, inability to fit all my items in the truck, lies after lies. Overpromise and Underdeliver- literally. My move was from CO to PA, 1800 miles with roughly 1600 cu ft of household goods. Safe Ship (the broker) hired Rhema Transportation Service LLC to move my items. Rhema loaded my items in CO on Aug 20th and I set a delivery date in PA for Aug 31st, giving them plenty of time to make the trip. What Safe Ship does not tell you is that the delivery date you put on the contract is the "First available delivery date" and the company has up to 30 business days after to deliver your goods. Shame on me for thinking I was working with a reputable company that cares about their clients and would deliver my goods in a timely manner. Nope, it took them OVER a month after moving into our new home to see our items delivered. Leaving my family including my pregnant wife and 2 year old without any furniture/toys/kitchenware and having to sleep on a blow-up mattress while this horrendous company sat on their hands saying "there is nothing we can do about it." We were left completely helpless and were fed multiple different stories/excuses as their updates made no sense and they could never tell us where our goods were and when we could expect them.

Safe Ship initially quoted me a price that was competitive with others received. After the final inventory call only 2 days before pickup their algorithm thought that that the cubic ft would be about 500 more so they wanted to charge me an extra nearly $5,000 more. I decided to sell some items to lower the up-charge to only $3,000 more. Even after being completely honest with my inventory list, the truck they brought for pickup still did not fit all my belongings and I had to sell more items privately that they left behind.

The driver for Rhema who picked up my items specifically told me that the truck they loaded was going straight to PA and it will be ready for delivery when we are ready for it. That was a complete lie and this is when the stories/excuses/lies started. The first story we were told was that the truck actually went to a storage facility in TX. Then a week later we were told that the truck broke down at the CO/KS border. Then after weeks have now past and still no updates/delivery date estimated, we were told the truck broke down again and was out of commission for a few days. Once we were updated that it was back on the road we were told they hit traffic/accident and the delay would be an extra 2-3 days. Are you kidding me!..A traffic delay might take 2-3 hours, not 2-3 days. Lie after lie. When we finally got our items delivered on Oct 4th, I found out the driver worked for a completely different company (MB Transportation) and said he picked up my items in a storage facility in CO on Friday and had it delivered on Monday…Why couldn’t that have gotten done a month ago!!?? Apparently what happened is after Rhema sat on their hands for over a month, they finally sold the contract to a different company…Why couldn’t Safe Ship negotiate that for me!!??

Throughout this process, Rhema did not answer their calls and all the numbers provided had full voicemail boxes where we could not leave messages. Safe Ship did answer most the calls but all I got from them is "there is nothing we can do" because at that point we were under the mercy of the transportation companies.

This has absolutely the worst business experience I have ever been associated with. Reading other reviews, apparently I am not the only one who has experienced this and these companies need to be brought to justice for putting their clients through pain and agony of being lied to over and over and left helpless without their personal belongings. I have certainly learned my lesson and I hope you take the advice and look elsewhere for your moving services.

Move size: 4+ Bedroom Home Service cost: $12000

I booked with safe ship to move me from WY to FL, and they made the whole process seamless. Michelle and Lesley in customer service were so nice, they answered my every call even when I called after hours. When the movers arrived, they explained to me that I would be utilizing more space on the truck and I would need to pay for that space used if i wanted to move all of my things. Of course i was surprised because I didnt know what that really meant. All i knew was that they were telling me I would have to pay more, I called Michelle and she explained to me that I can stick with my estimate if i choose to but the movers were just giving me a heads up in case I went over. She made me feel a lot better about the situation and decided to load all of my belongings. The movers were really kind and helped me out with some large items that i couldnt lift or pack myself. Once they loaded the truck i definitely felt like all of my stuff would be safe, it was all blanketed and wrapped up neatly. It took about 2 weeks for me to get my shipment which was perfect since I took the scenic route to FL. My belongings were all in tact and nothing was missing. I would recommend this company to anyone who actually understands how stressful moving can be. 10 out of 10 for sure!

Move size: 2 Bedroom Home Service cost: $3200

I had booked a move with Safe Ship Moving for November but unfortunately had a death in my family which completely changed my moving plans. They honor a 48 hour cancellation policy but since I was well over the 48 hour window I reached out to their customer service and explained my situation and they were so accommodating and understanding that they gave me a full refund. The manager Darren even gave me his personal cell phone number and texted with me at all hours not just business hours and worked with me to make sure I was able to receive my refund. You have no idea how much this meant to me during such a hard time, 10/10 for customer service, thank you guys so much!

Move size: 1 Bedroom Home Service cost: $2000

Lost my job and my parents offered to move me home. Of course I did not want them spending more than they had to. Spoke to Darren and he went and spoke to his manager and he approved a substantial discount. He made the customer service department and his dispatch team aware of the situation and they all worked diligently to ensure that this ran smoothly for me. I owe this team much praise the were the most compassionate individuals I have ever done business with. Make sure if you move call Safe ship first you won't want to use anyone else.

Move size: 2 Bedroom Home Service cost: $2950

I provided my inventory list and details to my representative Reggie. He was very suggestive and helpful at coordinating our specific needs. Everything he said would happen was exactly the case to the T! The movers were on time, and got everything packed and loaded in a timely manner. Delivery was smooth as well and all items were accounted for and unsaved. Will definitely be using Safe Ship again, Thank you Reggie for all of your hard work. He is such an attribute to the company.

Move size: 2 Bedroom Home Service cost: $3973

BEWARE. My items were delivered a week after the day we had decided for delivery. Additional fees added post-quote. Items were damaged or were never delivered at all. MY furniture was scratched and punctured. Boxes were damp/wet. One of my boxes never even arrived. The missing box had precious memorabilia inside that is invaluable and can never be replaced. Communicating with them about the missing box has when worst part. The two women I've spoken with are aggressively rude, lacking any sense of empathy or human decency. They literally couldn't give a fuck less. I don't know what makes them so entitled to treat someone with such disrespect, but I know that they were not raised right!

Safe Ship and their partnered company Cosmos Van Lines are liars, crooks, thieves, and shitty humans. DON'T TRUST THEM WITH YOUR BELONGINGS. I'd rather light my shit on fire than pay these assholes 1,000's of dollar to lose and destroy it.

Move size: 1 Bedroom Home Service cost: $3500

We were very pleased with the service we received from Safe Ship. We had to move out of our 13th floor condo and have our items stored until the construction was completed in our building. Our move was very complicated, but Safe Ship made it easy. They were very flexible with timing when we received the "go ahead" to move back in. They called ahead and came on time, and all of our antique items were in better condition than they left in. Would highly recommend Safe Ship for all of your moving needs!

Move size: 2 Bedroom Home Service cost: $5690

Anyone who cares about their valuables should not use this company. They do not appear to vet the movers that they contract with to do your move, and the contract that you sign with Safe Ship will be replaced by a contract you will be forced to sign with whatever movers show up for your move. For my move, the moving company that showed up was PackRite (look them up, they have terrible reviews!). The first thing they did was claim that I had 700 cubic feet of items, which was impossible because my things were in a storage space that was no larger than 350 cubic feet. What I would describe as bargaining and extortion ensued after this. They agreed to come down to 400 cubic ft description of my items, then ultimately said that if I handed them the cash that I had in my pocket, they would write down “350 cubic feet” on the new contract that they were making me sign. While this is completely unethical and illegal, it is likely something they are able to get away with since this assessment of “cubic footage” (which is apparently subjective according to them) happens after valuables are loaded into the truck and, with most moves being planned for weeks, people are likely to not have other options. I signed the new document that PackRite forced me to sign, knowing I was in a really terrible situation but not having other options. PackRite did not give me a copy of this contract and then, on the other end, I was told of all sorts of additional fees they were going to charge me (that had been in the contract). Ultimately, many of my items were broken, but the PackRite contract would only have provided insurance coverage of something like $6 per cubic footage regardless of the value of my items. And, my brother and I had to unload everything out of the truck, because the sole mover who showed up claimed that there was a charge for each stair he would have to carry my things up (even though I disclosed all of this to Safe Ship Moving and was led to believe these things were factored into the quote). Throughout this process, the folks at Safe Ship Moving were unhelpful, essentially washing their hands of the situation and making no apologies. Honestly, this situation was heartbreaking and I’m sure they’ve left a lot of heartbreak in their wake. Moving is hard enough as it is, but the amount of time I spent worried about the safety of items I really care about was awful (not to mention all of the additional money this cost me).

Move size: Studio Service cost: $2500

Thank you Safe Ship for the top notch service! It was a last-minute decision of moving to Texas, and we had very little time. Everything had to be carried out quickly, and Safe Ship did just that. My move was scheduled and I was ready to go just after just two days. They were able to provide me with a fair quote for my move that following week. They did all the planning, packed everything securely, loaded safely, transported my things, and delivered all my belongings within a realistic time frame. My movers have been very courteous and quality service too. I would truly do business with them again if I have to move.

Move size: 3 Bedroom Home Service cost: $4986

As someone else stated, Safe Ship Moving is a broker. They have no control over the company that picks up the load or delivers the load. For my move they sub contracted Bay Area Express Moving, I have already left a review for them on Google. Safe Ship really couldn’t care less about my grievances with the move. Several things were wrong. On the day of packing, the crew showed up at the tail end of the 4 hour window. All very polite in nature, but one wreaked of smoke, another like alcohol. Boxes were not stacked on the truck properly, resulting in smashed boxes. Truck was no loaded in a way that would save as much room as possible. We were originally told(multiple times) we could use our card for the pickup and the drop off needed to be money order. I had to go get a money order which was not planned for. Day of delivery was even worse. Items that were told needed to be specially packed were not, despite being charged for such (twice, once when I made the deposit and again with the moving company-which they finally refunded after a fight). However, Safe Ship refused to refund the $200 that I was originally charged by them. Also on the day of moving, they had only the driver and ONE person to unload the entire truck, very poor planning. To top it off it was inclement weather and many of our boxes were left in the rain for a period of time because of the lack of manpower. To make it worse, the one other person who showed up was completely high! Not only that, he had smoked in his car outside of our house!! I don’t care if it’s legal or medical, that’s unprofessional! Called Safe Ship during the delivery, after and the next day to get things sorted out and customer service was terrible. Do not use this company, do yourself a favor and pay the money to do a POD or something actually reputable. For the outrageous cost of the move (2K move than estimated-TWICE) it’s the worst service we have ever received and we have had multiple military moves that were less than glamorous and still better than this. They have zero care for who they contract, and it showed.

Move size: 3 Bedroom Home Service cost: $7548