Safe Ship Moving Services

Safe Ship did a phone estimate of my inventory. Movers (not actual safe ship workers, but a company contracted by safe shop to do the job) showed up on moving day and tried to tell me that my cubic footage was double then what was given over the phone. I expected a small change as I am aware that uneven items and things like moving blankets take up space. But not double. Additionally, I removed 2 large items from the move that were on the initial estimate. The mover tried to say my stuff was 1300 cubic feet. And the original estimate was 600. I ended up telling the movers to leave and I went with another company. Actual cubic footage with the new company was 700 cubic feet.

So safe ship essentially price matched to win the business, took a "non refundable" deposit from me, and then contracted a company who tried to double the square footage to make their money back.

Move size: 2 Bedroom Home Service cost: $3900

I will post more as soon as I calm down!

FOR THOSE PROSPECTIVE CUSTOMERS DO NOT USE THIS COMPANY! Spend near $4700 for 921 cubic foot of household items from Va to Fl, with a $1600 up front reservation fee 1st red flag, I paid the fee and was given a pickup date of 23 Jan, the movers arrived 90 mins later these movers were from Long Distance Van Lines a 1-star company from union NJ, they looked at my storage unit and told me it was more then 921 cu ft and that I needed to pay and additonal $2000 cash (only) 2nd red flag, after some back and forth with their “management” and the “customer service” from safeship moving I told them to forget it and I want my money back, I was told that if they departed the premises I would forfeit my $1600 deposit bc it was outside of the 3 day refund window!!! They kept on pressing for me to accept the $2k cash on top of the $4700 quoted to take all my household goods. Fuming at this point, I told them to take 921 cu ft of items that I had boxed and packaged neatly to include a washer and dryer set that is a couple months new, they packed “921 cu ft” of items, half of the stuff I needed moved and wanted cash for the remaining balance of the $4700, 3rd red flag, I paid them since I have a bill of lading and it was the only method of payment that was allowed. 5 days later no phone call, no updates and the foreman of the pickup quit. I reached out to a +1 (551) 430-1208 number and was told my stuff would be loaded on tuesday jan 31, with and estimated deliver outside of the original 7-10 day window, bit my tongue since they have my stuff. Friday rolls around Feb 3rd before they finally loaded my stuff, and deliver happened today Feb 6, 15 days and $4700 later shattered glass everywhere, truck arrived looking like a garbage truck, stuff were just thrown in there fragile boxes smashed, and a 5-7pm window ended up being around 8:45pm with 1 mover (door to door is what was agreed) thanks to a few neighbors items were offloaded. Please take your money and pay more for a company that has their own truck and movers and not one that farms out their contacts to the crappiest bidder. A formal complaint will be submitted to BBB but posting this quick review to save potential victims from this company.

Move size: Partial Move Service cost: $4317

Please run the other way. Our original quote was about $5500, then after a 3 hour quality control call where we went over EVERY item I had, dimensions and all, the price jumped up to $8300 and when the movers came the final price was $13,000. They even brought a second truck knowing they would need it even though the estimate they gave me said we wouldn't even use a full truck. A $7,500 price difference from the estimated quote is absolute robbery. I talked with everyone I could, and I pride myself on integrity and shared literally everything we owned, but all they could say is the system they use for estimates doesn't take in consideration items that can't be stacked. That's BS in my book. I truly feel like this is a bate and switch company. We booked this moving company because we have 3 kids that are age 2 and under and I am pregnant, so I wanted to take the stress of moving away, but all this company did was add an immense amount of stress and literally drained our savings. So please, please book with a different a different company.

Move size: 3 Bedroom Home Service cost: $13000

Horrible moving brokers! This is a bait and switch. I did a FaceTime virtual estimate with Darren. Spoke with Wendy in customer service and Bud their manager. Giovanni was a moving consultant. Rachel was the manager.To get the job, they will say anything. They will always be available. They lie and when there are problems they keep ignore your call or tell you they are speaking with their manager to advocate for you.

Typical as with the other complaints:

1) SS estimate (mine was a FaceTime call and I showed Darren everything in my house) of course the movers on moving day, said SS did not give accurate Cubic feet. My bid increased $3400.

2) we were told we would have Atlas movers. Instead 3 Egyptian guys who couldn’t speak English came with 2 trucks painted over that were previously 2 men & a truck…

They were late. It took them 14 hours to load a 3 bedroom home. They hired day labors that were drug addicts who walked off the job. Moved all our furniture on the lawn, rained on our furniture and ruined so many antiques.

They finally loaded the 2 trucks and were done at 2:30 am

Met us at 7:00 pm (night time, total sketchy) the next night with our stuff. We just wanted our items. SS would not help. As stated above, kept saying we will call you back, we are trying to advocate for you.

Safe ship is HORRIBLE! Do not use them. Go with Mayflower or another large reputable company.

Safe ship: don’t you dare respond. Scamming customers, lying, you are doing horrible things to your customers. Imagine if someone treated your mother or sister like you are allowing these companies to treat people. SS is doing great now but trust me, one day SS will be investigated and justice will be done.

Move size: 3 Bedroom Home Service cost: $16000

RUN, DO NOT ENGAGE! THEY'LL SELL YOU ON ONE PRICE AND BROKER YOUR CONTRACT OUT TO A 3RD PARTY WHO WILL THEN DOUBLE THE PRICE UPON ARRIVAL WHO WILL THEN SELL YOUR CONTRACT TO ANOTHER COMPANY! YOU WON'T KONW WHERE YOUR FURNITURE IS, THEY WILL LITERALLY HOLD IT HOSTAGE - YOU WILL WORK WITH 3 DIFFERENT COMPANIES - SAFE SHIP, EZ MOVERS & STORAGE IN NJ (ABSOLUTELY HORRIBLE AND RUDE) AND LASTLY XPRESS MOVERS OUT OF MIAMI - DO NOT, DO NOT, DO NOT GO THIS ROUTE!

So, Initially worked with Nick Ceriglio in FL - cool guy! Quoted me $3500 full service move from ATX to BK - thought it was too good to be true and it was! They took the deposit from my account days earlier - no biggie.

May 8th: Moving Day 1 - movers arrive 3 hours late, take a tour of my apartment (pausing to take selfies from my balcony) and then double the quote. After hours of sitting on hold with Safe Ship - they conveniently don't answer once they've gotten their fee - we agreed to move with the new price as I had to fly out days later.

Movers pack - I'm livid at the new price of $7200! I have to get to NYC for my new job - so be it!

Oh, yes, Nick initially told me that it would be there days later - in NYC

Week later - I'm contacted by a random person in NJ with EZ Movers & Storage (10 mount pleasant avenue, Dover, NJ, 908-494-0078)...this is when it gets VERY FUN!

This person strings me along for 3 full weeks saying my furniture would arrive on X day and then that day would arrive, no furniture, no phone call. I called multiple times and even ended in a screaming match on the Metro North as he was "bothered" that I was calling so many times after he failed to keep me updated as he said he would....at this point, I just want to fly to Houston to get my things (yes, they stored my things in Houston)...I was told by Safe Ship at this point if I flew down to get my things I'd still have to pay the fee - at this point, they're holding my furniture hostage...honestly, I cared little about the furniture but they had personal items in the shipment (degrees/old family photos/etc. - stuff I can't replace)....

June 1st: Moving Day 2: They FINALLY arrive - now, I'm working with some company based out of Miami - Xpress Relocations - they won't even open the truck until they're paid - at this point, I'M LIVID! They're now moving my things so we will have to see if everything arrived in one piece...literally typing this as they unload!

DO NOT ENGAGE - RUN!

Move size: 1 Bedroom Home Service cost: $7200

Working with this company was a nightmare from start to finish. The sales people (Giovanni specifically) is unethical, deceitful, and shady. He did a great job at sounding believable and trustworthy. I did an initial moving quote and told them it would not be enough space, they ensured that it was an easy fix we could do closer to the move. As soon as I signed the contract I stopped hearing from them, communication was nonexistent despite several texts and calls to them. On SATURDAY of memorial weekend they called to finalize my move, which more than doubled in price and volume. This left with me with no options as every moving company was closed until Tuesday and I had to be out of my lease by Wednesday. How convenient for them!

I would rather move my entire household of items by bike than use this moving company or work with Giovanni.

Unresponsive once you sign the contract, unethical, intentionally misleading. Made my moving experience an absolute nightmare.

Move size: 2 Bedroom Home Service cost: £6500

Safe Ship Moving Service has made my cross country move one of the most miserable experiences of my lifetime. Please never use this company. They are the worst! They are a broker, so they contract out to find movers to ship your items for the cheapest cost. They usually contract with very inept moving companies.

I went through them to ship my furniture, belongings, and my car. The pick-up date of my car was delayed twice. I confirmed with them weeks before that my car would be picked up by Tuesday, April 25th since I was flying out of Los Angeles the evening of the 25th. The pick-up date was supposed to be April 23rd or 24th. I never received a call from the company with updates. I had to take the initiative to call them multiple times to find out why my car wasn't being picked up. I would call the company and the staff seemed to have no idea why a pick-up time wasn't on file. After days of confusion and no information from the staff, I finally was informed by a manager named Wendy that they company they hired to pick up my car canceled at the last minute and that they couldn't get a truck to pick up my car until Friday, April 28th. I told Wendy that this was unacceptable since I was promised the car would be picked up by April 25th since I was flying out that evening. She said that there was nothing she would do and that I would have to leave my car at a friend's place to be picked up. I had to inconvenience my friend who is a mother and works full time to have my car picked up at her house during working hours. I was happy my friend was willing to help. Wendy would not offer me a discount and was unapologetic to my situation.

Safe Ship Moving Service does not care about its customers and how stressful moving can be. They are only in business to make moving even more stressful than it already is. Please do not use this company.

Service cost: $1500

This company fails on nearly every front. They low ball quotes to get you to agree and then lie as to the actual bid. They did a terrible job transferring my things to a third party shipper from my storage unit who then told it would cost even more money. Then they finally delivered and sent one guy to unload the truck. One person. I complained that it took all day and I lost a day's pay. Finally got them to give me a check for $300 and after fifteen phone calls it finally arrived made out to the wrong person. I did also get a $200 venmo from the third third party shipper. The aggravation was not worth it. They also lost two boxes somewhere and have done nothing to help me locate them. I would never use such a dishonest and deceptive company like this again. Buyer beware!!!

Move size: 1 Bedroom Home Service cost: $3500

I wish there were negative markings to give this company. I hope and pray future families moving see this before going with Safe Ship and Moving and Storage LLC (Midwest Movers). They have both been a disappointment to me in my move. Without writing a book, let me just say----I WAS RIPPED OFF---my move cost close to triple what the original quote was for. After almost a month of trying to communicate with both companies, I got $704 returned for miscalculations----nothing for the real problem-----overcharging and poor services.

I take responsibility for not researching more companies and thinking the number one search on Google would truly be the best-----WRONG!!!!!

I'm not trying to be vindictive-----I just can't imagine another family suffering like I have. This has been physically, mentally and emotionally stressful and still it feels unresolved.

PLEASE---make sure this review gets out there for all to see.

I've read the reviews included and I guess Safe Ship and their carriers live well while we all suffer and have financial hardships due to your lack of professionalism.

Disappointed beyond words.

Move size: 1 Bedroom Home Service cost: $12000

I wouldn't suggest this company to anyone needing to move. The pickup was a day later than the 48 hours pickup window. The delivery was also later than expected and when it finally was deliverd there was a number of items broken/damaged. The list provided for the move seemed to have a number of packaging materials that were not used or used poorly resulting in damage. For example 1 large picture box, 8 medium picture boxes and an XL box, but all our pictures were thrown into one large box with very little packaging paper and most were damaged or broken. We also got a broken tv and desk.

says. There was also quite a few hardware pieces missing with furniture resulting in furniture not put back together correctly and most furniture was beat to crap. The price I was given when I set up the move was a third of what they ended up charging me for the move because the person that initially quoted me didn't put any boxes on the order even though I was adding on their service to box everything for me. When they corrected it they charged for way more boxes than they used but didn't bring enough padding materials for everything in our kitchen and left a bunch of glasses and stuff on the counter that we had to figure out how to package and ship across the country on our own.

Move size: 2 Bedroom Home Service cost: $15000

This moving company is an absolute scam. I wanted to do the research to find a good company that I would not have to worry about. I found a website of top rated movers that has customer reviews and everything on there, and this company was one of the best rated ones on there. I have since discovered that there is no way they did not pay for that spot and for customers to write good reviews. I would not recommend this moving company to anyone, not even my worst enemy. They do not tell you any of the hidden important information until after the contracts are signed. And the contracts really tell you no information because they are so vague. I originally was asked when I needed my things delivered to Iowa. They came back and said based on that date they will pick it up on ___ date to be there when wanted and needed. I then told them that I couldn’t get in until noon so they said they’ll switch the date to the next day instead, I did not think anything of it and from my understanding based on past and present conversations this meant that my things would be delivered that day. When I had not heard anything from anyone from safe ship the day of “move in” I texted, emailed, and finally called numerous times. After fighting to talk to someone and not get brushed off anymore, I was told that even though they picked the furniture up 10 days ago, the 1-10 day count down to deliver does not start until the date I told them I wanted to move in. None of this information was in the contract I signed and the sales person lied to me because they did not tell me any of this. The customer service was rude throughout the entire conversation and threatened to hang up on me numerous times. they did not disclose earlier that they use outside companies and they just “coordinate” the move. After this we were getting different answers constantly about the explanation behind what was happening and why my stuff was not on the way yet. The “manager” then says that there is actually no guarantee that anything will be delivered for 30 days and my items are currently in storage in the same state that they picked them up from. I am now stranded in a new place without any of my furniture, personal belongings, or even clothing. When I would try to ask where my things were the customer service would audibly laugh on the other end. A couple weeks later, I received a call from both the moving company and the movers saying that they were packing up my things and it would get there by the end of the week at the latest. The end of the week came and I heard nothing else so I reached out and they were adamant that they never called, that I was never told that, that I was lying. Finally after showing them my call log they tell me that yeah they did call but the truck had to make an emergency detour to Massachusetts…. From Dallas…. To Iowa. A month after they picked up my things I finally got the text that my stuff was getting delivered. The guy showed up late and without my mattress and full body mirror. All my boxes were broken and bent. Numerous things were scarped, torn, bent, broken, and shattered. He tried to deliver numerous things of someone else’s. And on top of all of this, even though on the phone I was told I would be given a discount, the driver said he was not aware of that so I still had to pay full price. When I called them about the missing items the lady on the phone was basically like someone stole them, we wouldn’t just misplace a mattress, “if someone delivered a nice mattress to your place would you really turn it down” YES SHE SAID THAT. I also found out through this that when you think you are working with an insurance person to PROTECT your things on the move, you are actually waiving all insurance rights and faults (they only have to pay you 60 cents per pound of missing items). I was told I could file a claim but that would take months and I need to go through everything else first because you can only do one claim for all broken and missing items. So I was under the impression that this mattress was long gone or at the very best it would be months before I saw it. I ended up buying a new one because I have now been paying rent in a place for a month without being able to live there. About a week later I got a text from a guy saying hey I have your mattress and I’m delivering it tomorrow. Never heard anything prior from safe ship or next stop about my mattress being located or anything (and they were also late delivering it). This company is shady as hell and doesn’t give a damn about any of their customers as long as they get their checks. Also the most unprofessional people I have ever spoken to. They told me numerous times that they were going to fire people on my behalf, like no that is not what I want and you don’t say that to a customer! DO NOT SIGN A CONTRACT WITH THESE THIEVES. This company needs to be shut down IMMEDIATELY. ZERO STARS. ZERO OUT OF TEN.

Move size: 1 Bedroom Home Service cost: $2400

CHANCES ARE THAT IF YOU ARE HERE TO POST A REVIEW, ITS PROBABLY TOO LATE

AND MORE THAN LIKELY GOT RIPPED OFF!

First, off this is NOT a moving company they are brokers - Who basically get paid for NOTHING ! Except, RIP YOU OFF !!!!

These scammers are extremely talented & good and selling you a dream. They are NOTHING but smoke and mirrors…They have a license to steal, they ask you to send the money via bank wire , Which is designed to make it difficult for you to retrieve your money back !

FRAUD SCAM COMPANY !!! They will quote you one price and even negotiate with you and make you think you are getting a great deal , again it’s all smoke and mirrors …

Once, they take your deposit - ITS OVER !

I attempted to get my “money back”

But, Snake Ship employee told me I couldn’t get a refund, boxing me in , & basically forcing me to deal with them.

That or lose my 2,100$+ deposit …I checked with my bank and they said once you wire (ACH) your money its pretty much - GONE ! Snake Ship knows this …I made the mistake of not looking further into their criminal practices before hiring them , they pay for their Google reviews to pop up on top ….

I found out and read the Horror stories

( reviews ) after I sent them the money , and I brought it to their attention… I expressed my concern , & questioned their reputation and their quality of service. I asked, why so many people that do not know each other from all parts of the country, are having and posting the same repetitive horrific, nightmare of an experience. Their answer, was to simply blame it on the customer -“Customers Lie” “ Customers, will say they have 15 boxes and they really have 30 “ blah, blah, blah …This Is nonsense I was told …I wanted so bad to believe them & I went over my items / inventory 3x !!!!! 3x !!!!!! As, to avoid what happened to others , happening to me…

I made it LOUD AND CLEAR , to SNAKE SHIP THAT I DO NOT WANT TO BE SCAMMED !!! And I was reassured that it wouldn’t happen as long as I’m honest …I was even told if I had any problems to contact them and they would clear to situation. But it happened -

The day ( Petra ) Movers arrive… Snake Ship, abandoned me… They did answer the 1st call said they were going to place a call and disappear , wouldn’t answer my calls for help.

I was in a position, where I gave notice to my landlord that I was vacating my apartment, so I only had days away to the deadline. Snake Ship, quoted my move to be 600 cubic Square Ft.

Petra movers DOUBLED IT !!! To 1,200 cubic square feet !!!! I do not know how these guys are still in business ? If, I were able to give ZERO stars I would .!!!!!!

Move size: 2 Bedroom Home Service cost: $9000

Don't make my mistake. Don't book with the company before doing your research. I booked with these people because I called & got a great price. There's a reason they are so cheap. After I booked, I decided to google them. The number of 1 star reviews from Consumer Affairs to Better Business Bureau & more led me to cancel. I was having items moved from my 75 year old mother's house & did not want to put her through the stress of what countless others stated, which you should read for yourself. My experience in the cancellation process was highly stressful and hostile on the part of the company. I spoke with Connor to cancel & he held me hostage on the phone. I know it sounds dramatic, but it's the perfect word for what that experience felt like. He continuously said he'd process my cancellation, BUT not until he told me how amazing the company was and said ALL the bad reviews were fake. I'm sorry, who has that much time or creativity to leave so many falsified bad reviews??

I kept telling him I don't need to hear it, I just want to part ways. He refused to complete my cancellation & refund. After ten minutes of being told how great the company is despite me saying I genuinely don't care I'm not risking putting my mother through any of their stress, I finally asked him to transfer me to his manager. He sent me over to Michael. This "manager" actually hung up on me. Michael told me Safe Ship is the "best" moving company and when I said "clearly the reviews show otherwise", he hung up!! I genuinely do not know if my refund or cancellation was processed & honestly, I'm terrified to call again because these people are so unbelievably inconsiderate. If this was any insight into how the move would have gone, I made the right choice to cancel. You should too.

Move size: 2 Bedroom Home Service cost: $2500

Horrible experience. Their salesman will tell you whatever you want to hear but once they have your money they'll stop responding to you. Safe Ship is a broker that hire a moving company for you and they claim they vette all their moving contractors. But apparently to pass this review all you have to have is a pulse. They hired Bentley moving for us. They were a month late, double the quote, thousands of dollars worth of items is missing or damaged. Bentley stopped answering the phone months ago and Safe Ship will never call you back. The very little contact we've had with Safe Ship is just for them to tell us they're a broker and have 0 liability in this. The way I see it is they had one job; hire a competent moving company and they absolutely failed to do that. Their customer service is a joke; long hold times and canned copy/paste responses. All while my family was basically camping in our new home and spending thousands to replace these missing items. Of course I have a claim open, but they have been 0 help and the company they hired has completely disappeared. Like I said they're a scam, run as far away from this company as you can. I'd wager their positive reviews are bought. They offered us $300 to take down some negative reviews, so I'm fairly sure the little bit of positive feedback they have has been purchased. Don't hire this moving brokerage group.

Move size: 3 Bedroom Home Service cost: $5000

It's a hit-and-miss with this company. I used their services two times in 2023. First of all, their sales guys always try to reduce the total cubic feet to show you a lower estimate. So, make sure you double-check the items properly. For patio chairs, the sales guy just wrote chairs and I had to pay more at the end. Also, I had to pay more for the glass top on my patio table.

They also expect you to read the whole agreement and do not want to tell you that:

1. The movers can arbitrarily increase the total cubic feet.

2. The movers will charge more for long carry (sometimes they park far to get more money).

3. The movers will arbitrarily decide if they need a shuttle service and will charge a lot of extra money for that.

4. The movers may charge extra for schrank-wrapping your stuff.

I was happy with the quality of service of their first moving company, but the second one was horrible.

Move size: 1 Bedroom Home Service cost: $4300

I wish I could give this company 0 stars. They quoted me 4000 initially after I described them my belongings. They did not do a video survey. They blew me off saying that can be boxable etc. They gave me a really low box count to get me to sign with them. I am not experienced in moving so I believed them. When I got the quality assurance call, even though my itinerary hadnt changed my estimate more than doubled just 3 days before my move. The quality assurance person told me they gave me too low a box count. When the movers showed up, the actual cost was 1000 more. The first estimate was not accurate and if I had gotten an accurate estimate I would not have gone with this company. I felt like they deceived me with a small quote and lowballed me to get me to sign with them. I will never use this company again.

Move size: 2 Bedroom Home Service cost: $9500

So overall, I thought the company did fine as far as providing a truck/ connecting us with a moving company that did good work. The reason I rate them so poorly is their quote was wildly inaccurate. When we talked to them they insisted that the reviews that we had read about this were due to the customers changing their inventory or having more that wasn’t discussed. We kept that in mind initially and told them that we would be having them bring all our bulk furniture and about two dozen boxes. They quoted us at about 800 csqft. We ended up renting a U-haul and moving the vast majority of the stuff ourselves. Being on a time line and being two women though, we still needed the movers for the heavier items. We updated our inventory and provided an overestimate of our boxes (to about 75 total) When talking to the quality person, he told us we would still be at 800 with the subtraction of the furniture and addition of the boxes. We ended up having about 50. We also left behind two pieces of furniture that were on the inventory list. All this to say, we as the customers were absolutely under the amount of items that we had discussed with them. On move day we were told we took up 1200 and I had to find another $900 dollars on the spot. No options to work with people in that situation. Had we just been quoted accurately from the start, we likely still would have used them as the price wasn’t that bad overall. Most other companies quoted us nearly double what this move ended up costing us. But not being put in a situation where moving is already expensive enough to not need unexpected hits to the budget in a COD type of situation. Basically, do better on the quoting! And customers who chose to use them, expect it to cost a solid 2 grand more than what they quote you. Don’t buy the BS that this is a customer issue over a them issue. It’s not.

Move size: 4 Bedroom Home Service cost: $6460

I was skeptical about hiring a moving company due to previous experience, however this was a smooth and pleasant process for me. Staff was professional, patient, and efficient with services. I asked for last minutes requests in which they were happy to accommodate, not to mention friendly staff that made me feel comfortable.

Highly recommend Express movers to anyone who wants to hire a moving company who is reliable, communicative

and overallprovided great experience.

Move size: 3 Bedroom Home Service cost: $4000

Received a violent voicemail from an employee on a company phone in the middle of a domestic dispute. The same employee who was in charge of our inventory estimate which ended up being 2,000$ over which we didn't know until the day the movers arrived. The only compensation offered was an "apology" that I had to call for to get and was told the employee was fired. So the incident was so bad he got fired from the company but they don't do anything to a over paying customer!! Horrible costumer service, unprofessional and dishonest. They promote being veteran owned but don't practice those principles.

Move size: 2 Bedroom Home Service cost: $5000

It is incumbent upon me to share with you a tale of greed, sorrow, and a lack of humanity by a company you have listed as a "premium" mover, Safe Ship Moving Services.

Up until last Thursday, 11/16, 2023, my 77-year-old mother was looking forward to what she thought might be her last great adventure; she was moving to Kansas with my older brother, Jeff, who was providing her with a beautiful new house and "a place in the sun."

She has had many adventures, joining the USMC in 1964, marrying another Marine, my dad, whom she met at Quantico. She has been a semi-truck driver and just a ball of fury and energy my whole life. The death of my oldest brother, Richie in 2009, gutted her, so any happiness she could find, like that she was planning to begin tomorrow, when Jeff flew in for a late Thanksgiving and to take her home, was a blessing and a miracle.

Thursday, evening, my last surviving sibling, Jeff, also a former Marine, came to an unexpected and tragic end while he was pulling into a weigh station with what would be his final milk truck run. He had a massive heart attack at age 55. Jeff had just re-connected with his only child, his daughter, Talia, whom he had not seen in over 30 years, and they were looking forward to building a new relationship. He was excited and hopeful for the future, but instead, he died.

https://www.garnandfuneralhomes.com/memorials/jeffrey-gilbert/5330974/index.php

In preparation for the move, my mom had a heck of a time choosing moving help. Finding companies who would not trick her, cheat her, and which she could afford was her top priority. Using the endorsement of your organization among others, was what made her believe she could trust Safe Ship.

She could not have been more wrong; her trust was horribly misplaced.

While performing the horrific tasks associated with the death of a loved one, like cancelling the electricity and cable at the home she was planning to live in, cancelling her last son's final flight home, and making funeral arrangements, she called Safe Ship to inform them of my brother's passing, cancelling the move, and grateful she would have the $2,556.59 deposit she had provided back to help with my brother's final expenses and to give her money to live on now that she would not be moving to Kansas.

It never occurred to her that greed and adherence to "policy" from a multi-million-dollar company who refused to return her $2,556,59 would make this already nightmarish week worse.

My own grief, the ability to stay on my feet and keep breathing is challenging for me right now. This was my beloved Jeffy, my last brother, my last sibling. I don't know how to live in a world without him in it, but I must fight through.

So, I am coming to you now to tell you a little about me. I know customer service; I've been doing it for over 30 years and am now a Global Escalation and Resolution Manager for a multi-billion-dollar company. I know how to treat my customers as human beings and meet people where they are. I do not fall back on something as arbitrary as saving a buck or adhering to policies, which we also have, but I have recognition of what matters the most, which is why I am successful at my job.

I would be interested if a company which my company endorsed engaged in practices like this; I promise I will not let this stand and have the expertise to use social media, BBB, (who I have already opened a formal complaint with),and all other mechanisms consumers have access to let other consumers know about inhumane and cruel practices by companies.

I implore you to re-think your endorsement of this company, particularly after the disappointing decision they have made to inflict additional pain and trauma on my mother for the low price of $2,556.59.

I will make sure the world hears of it.

Move size: Partial Move Service cost: $2556

I recently used Safe Ship Moving for my relocation from Utah to Seattle, and I couldn't be happier with the service I received. From start to finish, the entire process was seamless and stress-free.

First and foremost, the customer service was truly outstanding. The team at Safe Ship Moving went above and beyond to ensure that all my questions were answered, and they provided clear and timely communication throughout the entire move. Their attention to detail and commitment to customer satisfaction were truly remarkable.

The actual moving process was handled with the utmost care and professionalism. My belongings arrived in Seattle in perfect condition, and the movers were efficient and courteous.

I also appreciated the transparency in pricing and the absence of any hidden fees or surprises. Safe Ship Moving provided a competitive quote, and they stuck to it.

Move size: 1 Bedroom Home Service cost: $3459

So, I needed to my son moved from Austin Texas to Virginia. I called safe ship moving. They quoted me around $2900 (my son was moving one bedroom of stuff. I thought this was a bit high, but it is what it is. I was assured that his computer, that he self-built would be safe. It was the only thing I cared about considering he is a computer science major. I was told three times that it would be handled with the utmost care. When Perfectly Fast moving got there, they tried to tack on more money (around 600) due to extra needed space. I was told by safe ship that there was plenty of space for his one bedroom move and assured again everything would be great. Safe ship did handle this after I called them and complained about the extra charge. They make it to Virginia in about five days, not bad. Here comes the bad part of it. My son's computer was ruined, wouldn't even come on. We took it a pc repair store and they said chances are the motherboard was ruined in the ship. Since he was in school, I spent ($1100) on amazon buying the parts to fix it up again so he could use it. So, I then filled out a claim for about his original pc. When I received an answer back, they offered me $30 for the damage. Then someone at perfectly fast started blowing up my phone while I was at work telling me that they would replace the motherboard at full price. Well, full price of the mother board I bought was around 549. He then said he would go up to 60. Then he accused me of trying to upgrade my son's pc at his cost. He proceeded to go on eBay and find an old component for 69 and said he would buy it and shipped it to me. For what?? I bought new components already. I really felt they were responsible for at very least a new motherboard. The computer that was ruined by them in the move ran great while in Texas and they wanted no responsibility to help make it right. This one bedroom move cost around $4000 for me. This company simply does horrible business and shame on safe move for hiring them for my sons move. I originally hire safe move because they are veteran owned and I'm a desert storm veteran. Frankly I would stay away from both movers again but in particular perfectly fast. They would at best get a one rating only because of the five-day delivery. Expensive move and damaged goods are not in my book anything that would allow me to recommend either company to anyone. Hopefully my experience isn't the norm but are you willing to risk it? $4000 total for one bedroom move? Just Yuck ! Perfectly fast finally offered $300 for the damaged but I could not recommend either company again and feel ok with it. Shame on both !

Move size: 1 Bedroom Home Service cost: $2900