Safe Ship Moving Services

This is the worst company I have ever used. First they are a broker company so the actual mover they used on pick up was horrible and did not show up the day they said they would and I had to be the one to call them and see where they were. Second the estimate that I was given over the phone ended being completely off and I was required to pay double the amount on the day of pick up despite the amount of stuff I had being exactly what I told them. Third it has been 6 weeks since my stuff was picked up and there is still no guarantee when my stuff is I’ll arrive. Fourth it is very rare for someone to call you back to discuss the issues you are having and there has been no compensation for anything that has been wrong at the fault of the company and the carrier. I am not the type of person to ever write reviews so please consider this review strongly before ever using this company.

Move size: 2 Bedroom Home Service cost: $6000

Long Distance moving from Vermont to Florida. Absolutely horrible experience through Safeship with Derek Jones doing the cost estimation. First I was finalized for 3400$. But on the day of final moving, LuxeryVan Lines LLC was the one who did the actual moving, that means Safeship is just a Broker. A person named Ibub from LuxeryVan increased the cost to 9000$ which is 3 times more than the original quote. On the day of delivery, we are charged again 600$ to unload all my stuff into the apartment. Half of my household stuff like dining table, queen bed were broken and the boxes are opened. The bolts for both the queen beds are missing and both of my therapedic memory foam mattress are completely destroyed. Dining table is broken very badly. Leather sofa was scratched and legs are half broken. Safeship don’t care to return my calls. All I can mention is that SafeShip movers and LuxeryVan Lines LLC are totally Fraud movers.

Move size: 2 Bedroom Home Service cost: $10700

I hired Safe Ship after being told it was Veteran's owned and operated. They did not tell me they contracted out the actual moving. This was my first experience with professional movers, call me naive. The company Safe Ship contracted with was terrible. I have a claim pending but don't expect much. I hold Safe Ship responsible though they won't hold themselves accountable. They made their money up front. My possessions were lost, stolen, or damaged. I paid thousands more than was quoted because of poor packing. My grandson would have done a better job!

Thanks, Safe Ship, because of you, I will never hire another "moving service" unless I see their name on the truck. You are a sham. You give "Veteran owned and operated" the worst possible reputation. HIRE SOMEONE ELSE and do the research. Wish I had!!

Move size: 2 Bedroom Home Service cost: $8000

Let me start by saying I've moved 8 times in the last 12 years. Most have been cross-country moves. We've done full-service corporate relocations using big name long-haul movers. Then we've done smaller moves that were more hybrid using ABF Freight. For this move from VA to MI, we decided to use this broker as we were both working full time and wanted a company that pre-vetted the mover. Worst moving decision we've ever made!

First off - when calling to get a quote, we started off by giving an estimate of amount of household goods. I had a fairly good guess, because we'd moved only 1 year earlier from TX to VA. At that time we had a 28' truck that was crammed full. I knew that it would require something larger as we'd obtained more furniture pieces while in VA. So that information was provided right off the bat. They wanted to do a verbal inventory, so we did. I overestimated the size of things like sectional sofas, patio table, dressers. They ran it through their algorithm and came up with an amount of cubic feet needed. Agent indicated that they will arrive in a semi-truck and we will be charged/refunded based on how much we use.

Fast forward to within days of move - we do a more detailed inventory now that we've got boxes packed. We had done a relatively good initial inventory according to them. Again I OVER estimated size of things.

I don't get name of mover until day before - I look up reviews and they are terrible. Like one star. I couldn't have picked a worse one And they're in New Jersey (I'm in Virginia Beach, VA)?!

Movers arrive 2 hours later than arrival window roll up to my house in a 28' box truck (reminder one of first conversations with Safe Ship - we moved a year earlier, 28' will be too small, so I know we'll need larger). Supposed to send semi-truck and charge based on what we use. Didn't happen.

Thankfully the mover had taken a look at the detailed inventory I'd given Safe Ship, he knew it wouldn't fit in a 28' truck, so he had gotten another truck moving from NJ which was 7 hours away. He walked around our house, looked at the amount of stuff to be moved and indicated that we would use most of that 2nd 28' truck. Which grew our bill to the tune of an additional almost $10,000. Inventory wasn't significantly different than what I'd given Safe Ship, but whatever they use to calculate the cubic feet needed, woefully underestimated the need.

So my decision to make was to either pay the extra $10,000 (in cash) to get my mover underway or try to find a long-haul mover that could start the job the following day (unlikely) because our house was closing and we had to be out. I had no other choice than to pay the extra money and move forward.

You can image the rest - items damaged or missing when they arrive, moving truck shows up 10 days earlier than scheduled and we have to jump through all sorts of hoops to accommodate them. Moving company customer service unpleasant is putting it kindly. A DISASTER! Although I was willing to pay the extra money to have it go smoothly. Never would I ever recommend using this service. Your money gets you nothing. Even if you've never moved before, you can do a better job handling it yourself than paying extra $$ for this broker. The moving company told me that I paid an extra 25% for the broker fee, so in our case that was $6250 for nothing but problems. DO NOT USE THEM

Move size: 4 Bedroom Home Service cost: $25000

Be ready to pay more than what they tell you and read the small font before signing!

Booking was the easiest part, and the representative was very nice. He warned about costs being higher once they would load the truck since inventory was just an estimated amount, but it ended up being TWICE as much. It would have been better to do a more detailed walk of inventory or given us a range, so it wasn't a surprise when they picked it up. There are also extra costs they warn you about when booking such as distance between truck and apartment number.

Another surprise cost happened when they dropped off our items. They used a shared load 18-wheeler to drive our things which couldn't access our building. it was written in the smallest font in the contract that there was an extra charge per cubic feet for a shuttle service from large truck to a moving van.

Last complain it that they do not tell you exactly when they will be picking up or dropping off your stuff until 24 hours before. Our moving elevator was booked for the time they were coming, and we asked if they could come later in the afternoon, but they arrived even earlier and got upset we didn't have the elevator booked.

Move size: 1 Bedroom Home Service cost: $4200

I paid Safe Ship Moving $7000 to move my belongings from California to Florida. They transferred the contract to a moving company in California that was unlicensed. That company delivered 37 of my 72 boxes and told me to file a claim.

To file, you need to list each item, its original and replacement cost, weight but you cannot save the file. Safe Ship told me that they were sorry.

None of 10 attorneys have responded to my 1-page summary of the disaster.

Are you moving? Rent a moving truck and move your stuff yourself! I wish I had!

Move size: 2 Bedroom Home Service cost: $7000

This company hired a moving company based out of Missouri that lost, damaged, and withheld my belongings for 3mo. This company has unanimous 1 star reviews across every media platform. AND that same moving company is actively being sued by the attorney general of Missouri for their fraudulent moving practices. SafeShip claims to look out for veterans and to throughly vet the movers they contract yet they contracted a 1 star company that is actively being sued. Not until I threatened contacting the state’s attorney general did Safe Ship bother to help me track down my belongings. How do you hire a company under investigation?

Move size: 4 Bedroom Home Service cost: $15000

I can say without a doubt that booking my move through Safe Ship Moving was the largest mistake I made when coordinating my cross-country move. After getting estimates from major, reputable carriers, I received an estimate from Safe Ship that was significantly cheaper. Given that I wasn’t moving that much stuff, and promises (which I later learned to be outright lies) of Bruce over the phone, I decided to go with Safe Ship. If I was smarter I would have noticed all of the red flags at the moment and not when thinking about the situation/reading federal regulations later.

Red flag #1: Payment method. Paying the broker fee could be paid via debit card, but actual moving fees had to be paid in cash, postal money order, or Venmo. So, no way to reclaim funds if something goes wrong. The US DOT Federal Motor Carrier Safety Administration Household Goods Program actually specifically says not to use companies that require this. If only I had researched better.

Red flag #2: High-pressure sales. He kept saying “yes I have this exact amount of space available on a truck but you have to reserve today because space is limited. Yes we have a truck going there” etc. As you’re about to see, there was never a truck. And in fact, the estimate of needed space was very wrong.

Red flag #3: Safe Ship does not list the movers/carriers they do business with on their website. This is actually a requirement of the FMCSA and I have submitted a complaint to them about this.

Despite providing a detailed list of everything we would be moving, when the actual movers arrived the cost jumped by nearly $2000 because the estimate was about half of what it cost.

The company our move was sold to, Arena Van Lines, clearly had no intention of actually delivering our move. We were repeatedly told they did not have a truck, did not have a driver, etc. After 6 weeks of our belongings being in storage, we had to arrange to have them re-delivered at the origin city so that we could move them ourselves. I cannot comment on the rest of that due to pending legal action.

I attempted to have Safe Ship assist on our behalf during this entire process, and with each phone call, I spoke with Princess who was exceptionally rude and made it clear that Safe Ship had no interest in our move once they were paid.

Before you book a move with anyone, make sure you have read everything you can from the FMCSA website and know your rights. Learning and knowing our rights is the only reason we were able to recover our belongings.

Move size: 1 Bedroom Home Service cost: $3358

DO NOT USE THEM!!! I am beyond furious at Safe Ship. Recently the movers came at 7:30pm (1.5 hours later than agreed upon) and they did not leave until 2am. I have 3 children that this move disrupted in a very harmful way. What upsets me the most right now is that they quoted me 768 cubic feet for all of my things and it was only HALF of what I needed to move. I was only able to get the movers to take the big furniture and even that was 200 cubic feet more than what they quoted me for everything that I told them that needed to be moved. Now I have to make arrangements at the very last minute for everything else that needs to be moved. Not to mention that this is going to cost me about $1,000 more than I was told. I understand if I needed a little more room and they still took everything but I was over and they only took half of what I needed to be taken. Even the driver looked at the list and told me that the estimate was way off. I was very honest and very precise in what I said I needed to move. Especially with QA. Safe Ship is horrible at estimations. They claim to be a veteran owned organization but I seriously doubt that. Safe Ship stabbed me in the back and hurt my children. And they caused me to spend thousands of more dollars than any of their estimations. I also had to get additional storage and hire another mover to help that will drive up my moving costs even higher. DO NOT USE THEM!!!higher.

Move size: 3 Bedroom Home Service cost: $7000

When I initially spoke with Mia (Sr. Logistics Coordinator), I felt incredibly comfortable and reassured based on several of our conversations, the length of time she spent going over detailed information. So I paid a $1,200 non-refundable deposit (no services yet provided). Then I received notification that Mia is no longer with the company and when I called to obtain more information (as I am a month out from my move... to another state... and trying my best to plan and be prepared), I had the displeasure of speaking to Michelle, allegedly the Manager. Not only did she speak while I was speaking, so the entire conversation was us both speaking at the same time, but no additional information could be/was obtained during the call. She continued to tell me that she wouldn't be able to narrow down the 1-10 day delivery (after items are picked up). How might someone who has zero belongings know where they are to travel to be present when the movers do arrive at destination? Furthermore, Michelle advised that by paying more money ($1 per mile) was the only way to guarantee a 1-2 day move, otherwise all your belongings could be loaded, unloaded, and re-loaded onto multiple trucks before finally arriving. In my mind, the less loading and unloading would minimize damage and increase efficiency. I understood that was exactly what their dispatch team did, was coordinate all of the logistics in advance so that a clear and proper order of pick-ups and drop-offs were planned based on each truck and moving team?? I was also advised at the time of my booking there would be 4 movers arriving (1 foreman & 3 movers) so I'm extremely concerned to read that was not the situation for other moves based on reviews. Then to make matters worse, Michelle makes a comment (implying my move isn't important or that somehow, I shouldn't be concerned) because it is still a month away. Exactly, I am doing everything I can to ensure the smoothest out-of-state move possible (as opposed to waiting until the day before as she shared, she personally did recently... good for you Michelle, some of us prefer to have a plan). I am completely nervous now and unsettled about using Safe Ship and do not know what to do... I either lose the $1,200 deposit and find another company or stick with them but based on all of the reviews, they seem to broker with terrible moving companies and then simply hide behind their contract saying we have no control, or say, in what happens... well then why are you involved in process at all if not to help?!

Already completely discouraged and dissatisfied.

~M. Ryan

Move size: 1 Bedroom Home Service cost: $2200

Never again will we use a moving service "broker." Safe Ship brokered our move. From start to finish: terrible communication (hard to even reach a human being); the move took 30 full days when we were told verbally it would be 4 days (and yes, we know the moving company is "allowed" to take 30 days, but that was not how our move was characterized); even though we provided a detailed inventory, we ended up paying HUNDREDS more than we were told it would cost, AND we had to move another truckload ourselves, and the load we moved (a month after we left our old home for our new one) arrived literally 30 minutes before the moving van did - we lived with an air mattress and a suitcase of clothing for a month; throughout this nightmare, Safe Ship kept saying "call the moving service" even though SS was "our" contact, "our" broker, "our" first line of communication. Terrible experience overall ... stressful, financially painful.

Move size: 3 Bedroom Home Service cost: $2900

Beware don't believe this company. After you pay your money, its down hill from there. Seniors please don't patronize this company. You are charged $600 dollars for them to make a phone call and your delivery is late. We will file a complaint. We were given false information and charged an additional $900 for weight fees coming from information given from an employee of this company that was wrong. Beware Seniors don't believe the hype. We will never forget how we were treated and check the BBB for information. They tell you the conversations are recorded, so you need to go back and see that your employees are telling customers anything to get a sale. God sees all and the Seniors should not be treated in this fashion. You are not a reputable company. We saw that this was a veteran ran company, so really this is how you treat people. Shame on you. This experience was stressful. We felt like hostages. Never again.

Service cost: $22000

Safe Ship did a phone estimate of my inventory. Movers (not actual safe ship workers, but a company contracted by safe shop to do the job) showed up on moving day and tried to tell me that my cubic footage was double then what was given over the phone. I expected a small change as I am aware that uneven items and things like moving blankets take up space. But not double. Additionally, I removed 2 large items from the move that were on the initial estimate. The mover tried to say my stuff was 1300 cubic feet. And the original estimate was 600. I ended up telling the movers to leave and I went with another company. Actual cubic footage with the new company was 700 cubic feet.

So safe ship essentially price matched to win the business, took a "non refundable" deposit from me, and then contracted a company who tried to double the square footage to make their money back.

Move size: 2 Bedroom Home Service cost: $3900

I will post more as soon as I calm down!

FOR THOSE PROSPECTIVE CUSTOMERS DO NOT USE THIS COMPANY! Spend near $4700 for 921 cubic foot of household items from Va to Fl, with a $1600 up front reservation fee 1st red flag, I paid the fee and was given a pickup date of 23 Jan, the movers arrived 90 mins later these movers were from Long Distance Van Lines a 1-star company from union NJ, they looked at my storage unit and told me it was more then 921 cu ft and that I needed to pay and additonal $2000 cash (only) 2nd red flag, after some back and forth with their “management” and the “customer service” from safeship moving I told them to forget it and I want my money back, I was told that if they departed the premises I would forfeit my $1600 deposit bc it was outside of the 3 day refund window!!! They kept on pressing for me to accept the $2k cash on top of the $4700 quoted to take all my household goods. Fuming at this point, I told them to take 921 cu ft of items that I had boxed and packaged neatly to include a washer and dryer set that is a couple months new, they packed “921 cu ft” of items, half of the stuff I needed moved and wanted cash for the remaining balance of the $4700, 3rd red flag, I paid them since I have a bill of lading and it was the only method of payment that was allowed. 5 days later no phone call, no updates and the foreman of the pickup quit. I reached out to a +1 (551) 430-1208 number and was told my stuff would be loaded on tuesday jan 31, with and estimated deliver outside of the original 7-10 day window, bit my tongue since they have my stuff. Friday rolls around Feb 3rd before they finally loaded my stuff, and deliver happened today Feb 6, 15 days and $4700 later shattered glass everywhere, truck arrived looking like a garbage truck, stuff were just thrown in there fragile boxes smashed, and a 5-7pm window ended up being around 8:45pm with 1 mover (door to door is what was agreed) thanks to a few neighbors items were offloaded. Please take your money and pay more for a company that has their own truck and movers and not one that farms out their contacts to the crappiest bidder. A formal complaint will be submitted to BBB but posting this quick review to save potential victims from this company.

Move size: Partial Move Service cost: $4317

Please run the other way. Our original quote was about $5500, then after a 3 hour quality control call where we went over EVERY item I had, dimensions and all, the price jumped up to $8300 and when the movers came the final price was $13,000. They even brought a second truck knowing they would need it even though the estimate they gave me said we wouldn't even use a full truck. A $7,500 price difference from the estimated quote is absolute robbery. I talked with everyone I could, and I pride myself on integrity and shared literally everything we owned, but all they could say is the system they use for estimates doesn't take in consideration items that can't be stacked. That's BS in my book. I truly feel like this is a bate and switch company. We booked this moving company because we have 3 kids that are age 2 and under and I am pregnant, so I wanted to take the stress of moving away, but all this company did was add an immense amount of stress and literally drained our savings. So please, please book with a different a different company.

Move size: 3 Bedroom Home Service cost: $13000

Horrible moving brokers! This is a bait and switch. I did a FaceTime virtual estimate with Darren. Spoke with Wendy in customer service and Bud their manager. Giovanni was a moving consultant. Rachel was the manager.To get the job, they will say anything. They will always be available. They lie and when there are problems they keep ignore your call or tell you they are speaking with their manager to advocate for you.

Typical as with the other complaints:

1) SS estimate (mine was a FaceTime call and I showed Darren everything in my house) of course the movers on moving day, said SS did not give accurate Cubic feet. My bid increased $3400.

2) we were told we would have Atlas movers. Instead 3 Egyptian guys who couldn’t speak English came with 2 trucks painted over that were previously 2 men & a truck…

They were late. It took them 14 hours to load a 3 bedroom home. They hired day labors that were drug addicts who walked off the job. Moved all our furniture on the lawn, rained on our furniture and ruined so many antiques.

They finally loaded the 2 trucks and were done at 2:30 am

Met us at 7:00 pm (night time, total sketchy) the next night with our stuff. We just wanted our items. SS would not help. As stated above, kept saying we will call you back, we are trying to advocate for you.

Safe ship is HORRIBLE! Do not use them. Go with Mayflower or another large reputable company.

Safe ship: don’t you dare respond. Scamming customers, lying, you are doing horrible things to your customers. Imagine if someone treated your mother or sister like you are allowing these companies to treat people. SS is doing great now but trust me, one day SS will be investigated and justice will be done.

Move size: 3 Bedroom Home Service cost: $16000

RUN, DO NOT ENGAGE! THEY'LL SELL YOU ON ONE PRICE AND BROKER YOUR CONTRACT OUT TO A 3RD PARTY WHO WILL THEN DOUBLE THE PRICE UPON ARRIVAL WHO WILL THEN SELL YOUR CONTRACT TO ANOTHER COMPANY! YOU WON'T KONW WHERE YOUR FURNITURE IS, THEY WILL LITERALLY HOLD IT HOSTAGE - YOU WILL WORK WITH 3 DIFFERENT COMPANIES - SAFE SHIP, EZ MOVERS & STORAGE IN NJ (ABSOLUTELY HORRIBLE AND RUDE) AND LASTLY XPRESS MOVERS OUT OF MIAMI - DO NOT, DO NOT, DO NOT GO THIS ROUTE!

So, Initially worked with Nick Ceriglio in FL - cool guy! Quoted me $3500 full service move from ATX to BK - thought it was too good to be true and it was! They took the deposit from my account days earlier - no biggie.

May 8th: Moving Day 1 - movers arrive 3 hours late, take a tour of my apartment (pausing to take selfies from my balcony) and then double the quote. After hours of sitting on hold with Safe Ship - they conveniently don't answer once they've gotten their fee - we agreed to move with the new price as I had to fly out days later.

Movers pack - I'm livid at the new price of $7200! I have to get to NYC for my new job - so be it!

Oh, yes, Nick initially told me that it would be there days later - in NYC

Week later - I'm contacted by a random person in NJ with EZ Movers & Storage (10 mount pleasant avenue, Dover, NJ, 908-494-0078)...this is when it gets VERY FUN!

This person strings me along for 3 full weeks saying my furniture would arrive on X day and then that day would arrive, no furniture, no phone call. I called multiple times and even ended in a screaming match on the Metro North as he was "bothered" that I was calling so many times after he failed to keep me updated as he said he would....at this point, I just want to fly to Houston to get my things (yes, they stored my things in Houston)...I was told by Safe Ship at this point if I flew down to get my things I'd still have to pay the fee - at this point, they're holding my furniture hostage...honestly, I cared little about the furniture but they had personal items in the shipment (degrees/old family photos/etc. - stuff I can't replace)....

June 1st: Moving Day 2: They FINALLY arrive - now, I'm working with some company based out of Miami - Xpress Relocations - they won't even open the truck until they're paid - at this point, I'M LIVID! They're now moving my things so we will have to see if everything arrived in one piece...literally typing this as they unload!

DO NOT ENGAGE - RUN!

Move size: 1 Bedroom Home Service cost: $7200

Working with this company was a nightmare from start to finish. The sales people (Giovanni specifically) is unethical, deceitful, and shady. He did a great job at sounding believable and trustworthy. I did an initial moving quote and told them it would not be enough space, they ensured that it was an easy fix we could do closer to the move. As soon as I signed the contract I stopped hearing from them, communication was nonexistent despite several texts and calls to them. On SATURDAY of memorial weekend they called to finalize my move, which more than doubled in price and volume. This left with me with no options as every moving company was closed until Tuesday and I had to be out of my lease by Wednesday. How convenient for them!

I would rather move my entire household of items by bike than use this moving company or work with Giovanni.

Unresponsive once you sign the contract, unethical, intentionally misleading. Made my moving experience an absolute nightmare.

Move size: 2 Bedroom Home Service cost: £6500

Safe Ship Moving Service has made my cross country move one of the most miserable experiences of my lifetime. Please never use this company. They are the worst! They are a broker, so they contract out to find movers to ship your items for the cheapest cost. They usually contract with very inept moving companies.

I went through them to ship my furniture, belongings, and my car. The pick-up date of my car was delayed twice. I confirmed with them weeks before that my car would be picked up by Tuesday, April 25th since I was flying out of Los Angeles the evening of the 25th. The pick-up date was supposed to be April 23rd or 24th. I never received a call from the company with updates. I had to take the initiative to call them multiple times to find out why my car wasn't being picked up. I would call the company and the staff seemed to have no idea why a pick-up time wasn't on file. After days of confusion and no information from the staff, I finally was informed by a manager named Wendy that they company they hired to pick up my car canceled at the last minute and that they couldn't get a truck to pick up my car until Friday, April 28th. I told Wendy that this was unacceptable since I was promised the car would be picked up by April 25th since I was flying out that evening. She said that there was nothing she would do and that I would have to leave my car at a friend's place to be picked up. I had to inconvenience my friend who is a mother and works full time to have my car picked up at her house during working hours. I was happy my friend was willing to help. Wendy would not offer me a discount and was unapologetic to my situation.

Safe Ship Moving Service does not care about its customers and how stressful moving can be. They are only in business to make moving even more stressful than it already is. Please do not use this company.

Service cost: $1500

This company fails on nearly every front. They low ball quotes to get you to agree and then lie as to the actual bid. They did a terrible job transferring my things to a third party shipper from my storage unit who then told it would cost even more money. Then they finally delivered and sent one guy to unload the truck. One person. I complained that it took all day and I lost a day's pay. Finally got them to give me a check for $300 and after fifteen phone calls it finally arrived made out to the wrong person. I did also get a $200 venmo from the third third party shipper. The aggravation was not worth it. They also lost two boxes somewhere and have done nothing to help me locate them. I would never use such a dishonest and deceptive company like this again. Buyer beware!!!

Move size: 1 Bedroom Home Service cost: $3500

I wish there were negative markings to give this company. I hope and pray future families moving see this before going with Safe Ship and Moving and Storage LLC (Midwest Movers). They have both been a disappointment to me in my move. Without writing a book, let me just say----I WAS RIPPED OFF---my move cost close to triple what the original quote was for. After almost a month of trying to communicate with both companies, I got $704 returned for miscalculations----nothing for the real problem-----overcharging and poor services.

I take responsibility for not researching more companies and thinking the number one search on Google would truly be the best-----WRONG!!!!!

I'm not trying to be vindictive-----I just can't imagine another family suffering like I have. This has been physically, mentally and emotionally stressful and still it feels unresolved.

PLEASE---make sure this review gets out there for all to see.

I've read the reviews included and I guess Safe Ship and their carriers live well while we all suffer and have financial hardships due to your lack of professionalism.

Disappointed beyond words.

Move size: 1 Bedroom Home Service cost: $12000

This moving company is an absolute scam. I wanted to do the research to find a good company that I would not have to worry about. I found a website of top rated movers that has customer reviews and everything on there, and this company was one of the best rated ones on there. I have since discovered that there is no way they did not pay for that spot and for customers to write good reviews. I would not recommend this moving company to anyone, not even my worst enemy. They do not tell you any of the hidden important information until after the contracts are signed. And the contracts really tell you no information because they are so vague. I originally was asked when I needed my things delivered to Iowa. They came back and said based on that date they will pick it up on ___ date to be there when wanted and needed. I then told them that I couldn’t get in until noon so they said they’ll switch the date to the next day instead, I did not think anything of it and from my understanding based on past and present conversations this meant that my things would be delivered that day. When I had not heard anything from anyone from safe ship the day of “move in” I texted, emailed, and finally called numerous times. After fighting to talk to someone and not get brushed off anymore, I was told that even though they picked the furniture up 10 days ago, the 1-10 day count down to deliver does not start until the date I told them I wanted to move in. None of this information was in the contract I signed and the sales person lied to me because they did not tell me any of this. The customer service was rude throughout the entire conversation and threatened to hang up on me numerous times. they did not disclose earlier that they use outside companies and they just “coordinate” the move. After this we were getting different answers constantly about the explanation behind what was happening and why my stuff was not on the way yet. The “manager” then says that there is actually no guarantee that anything will be delivered for 30 days and my items are currently in storage in the same state that they picked them up from. I am now stranded in a new place without any of my furniture, personal belongings, or even clothing. When I would try to ask where my things were the customer service would audibly laugh on the other end. A couple weeks later, I received a call from both the moving company and the movers saying that they were packing up my things and it would get there by the end of the week at the latest. The end of the week came and I heard nothing else so I reached out and they were adamant that they never called, that I was never told that, that I was lying. Finally after showing them my call log they tell me that yeah they did call but the truck had to make an emergency detour to Massachusetts…. From Dallas…. To Iowa. A month after they picked up my things I finally got the text that my stuff was getting delivered. The guy showed up late and without my mattress and full body mirror. All my boxes were broken and bent. Numerous things were scarped, torn, bent, broken, and shattered. He tried to deliver numerous things of someone else’s. And on top of all of this, even though on the phone I was told I would be given a discount, the driver said he was not aware of that so I still had to pay full price. When I called them about the missing items the lady on the phone was basically like someone stole them, we wouldn’t just misplace a mattress, “if someone delivered a nice mattress to your place would you really turn it down” YES SHE SAID THAT. I also found out through this that when you think you are working with an insurance person to PROTECT your things on the move, you are actually waiving all insurance rights and faults (they only have to pay you 60 cents per pound of missing items). I was told I could file a claim but that would take months and I need to go through everything else first because you can only do one claim for all broken and missing items. So I was under the impression that this mattress was long gone or at the very best it would be months before I saw it. I ended up buying a new one because I have now been paying rent in a place for a month without being able to live there. About a week later I got a text from a guy saying hey I have your mattress and I’m delivering it tomorrow. Never heard anything prior from safe ship or next stop about my mattress being located or anything (and they were also late delivering it). This company is shady as hell and doesn’t give a damn about any of their customers as long as they get their checks. Also the most unprofessional people I have ever spoken to. They told me numerous times that they were going to fire people on my behalf, like no that is not what I want and you don’t say that to a customer! DO NOT SIGN A CONTRACT WITH THESE THIEVES. This company needs to be shut down IMMEDIATELY. ZERO STARS. ZERO OUT OF TEN.

Move size: 1 Bedroom Home Service cost: $2400