Safe Ship Moving Services

We sincerely apologize for the distressing experience you’ve described. Moving is already a challenging process, and it’s clear that the issues you faced added unnecessary frustration and discomfort. We deeply regret that the service did not meet your expectations.

Regarding the price increase on the day of your move, we understand how shocking and frustrating this must have been, especially when your items were already loaded onto the truck. Safe Ship Moving Services provides initial estimates based on the information given during the booking process. However, if there are discrepancies in inventory or unforeseen complexities, the final cost can differ. That said, this increase should have been communicated transparently and in advance, and we regret it if it wasn’t.

As a brokerage, Safe Ship Moving Services works with third-party carriers, and we clearly state our role as a broker in multiple places throughout our communications and documentation. This includes our website, where we outline our services and the nature of our business, as well as in the terms and conditions provided to you during the booking process. Additionally, this information is included in the contract that you sign, ensuring transparency about our role from the outset. Your feedback regarding the conduct and professionalism of the subcontractors is deeply concerning. The behavior you described, including pressuring you to write a positive review, is completely unacceptable and does not reflect the standards we expect from the carriers we work with.

The demand for cash payments upon delivery is also troubling. While some carriers have different payment policies, this too should have been communicated clearly at the outset to avoid such stressful situations. The fact that you were not informed properly and felt pressured to pay in cash is something we take seriously, and we will be addressing this issue with the carrier involved.

The disorganization of your boxes, the delays in delivery, and the handling of your belongings, particularly the damage to your furniture and the loss of sentimental items, are deeply regrettable. The use of unverified labor from platforms like Craigslist is highly concerning and not aligned with the professional standards we strive to uphold. We will be thoroughly reviewing the conduct of the subcontractor involved in your move.

Lastly, we understand your frustration with the response you received when you reported these issues. While Safe Ship Moving Services acts as a broker, we are committed to standing by our customers and addressing issues with the carriers we partner with. We apologize if this was not your experience, and we are committed to making improvements based on your feedback.

We know that no explanation can fully repair the frustration and inconvenience you’ve experienced, but please know that your feedback is invaluable. ..read more

We deeply regret that your experience with Safe Ship Moving Services has been so frustrating and stressful. We understand how critical it is for a move to go smoothly, and it’s disheartening to hear that the service fell short of your expectations. As a broker, our role is to connect customers like yourself with carriers who handle the actual transportation.

We apologize for the delays, miscommunication, and the handling of your items. While we work with multiple carriers, we strive to ensure that the companies we contract with meet high standards of care and professionalism. It’s clear from your feedback that there were serious breakdowns in these areas, and we want to make sure your concerns are addressed.

Please reach out to our customer service team so we can look into your situation further and assist in resolving any remaining issues. Your trust is important to us, and we want to do everything we can to rectify the situation. ..read more

I’m truly sorry to hear about your experience. We expect our partnered carriers to provide professional service, and it’s disappointing to hear that wasn’t the case. While we act as a broker, transparency about fees and proper communication are top priorities, and I apologize if those were lacking. Please reach out to our customer service team so we can address the damages. We appreciate your feedback and are committed to making this right.

Thank you so much for taking the time to share your wonderful experience! We completely understand how stressful moving can be, and it’s fantastic to hear that we were able to ease that burden for you. It's always our mutual goal to ensure clear communication, and recommending the right crew size for each specific job is part of the commitment to providing a smooth and efficient moving experience. We're thrilled to know that the movers were polite, professional, and able to get everything done quickly without sacrificing care. Your kind words about our customer service mean a lot to us, and we’re grateful for your recommendation. If you ever need help with a future move or have any other questions, don’t hesitate to reach out. Thanks again for trusting us with your move! ..read more

We sincerely apologize for the frustrating experience you had with Safe Ship Moving Services. We understand how important it is for a move to go smoothly, and it’s upsetting to hear that we fell short of your expectations. Missing a scheduled pickup without proper communication is unacceptable, and we recognize the stress that can cause. Additionally, the way your belongings were handled is concerning, as the safety of your items should always be a top priority.

As a broker, Safe Ship works with moving carriers to coordinate your move, but we still hold ourselves accountable for ensuring the process is clear and seamless for you. We regret that this wasn’t your experience and that our customer service team didn’t respond promptly when you tried to reach out. We understand how crucial timely communication is, especially when addressing concerns like damages.

We encourage you to get in touch with our customer service team again, as we want to ensure this situation is properly resolved. You can also file a claim for the damaged items through the carrier, and we are here to assist in navigating that process. Thank you for your feedback, and we appreciate your understanding as we work to improve. ..read more

Thank you so much for sharing your experience! We understand how important it is to feel supported during a big transition, and it’s great to know that our customer service and booking process met your expectations. Seamless, straightforward communication and clarity in each step are exactly what we aim to provide, so your feedback truly means a lot. If you or anyone you know needs assistance in the future, we’d be honored to help. Safe travels, and welcome to your new home! ..read more

We deeply apologize for your recent experience. Your feedback highlights several areas where we fell short, and we take it very seriously. We aim to provide exceptional service to all our customers, especially our valued military personnel, and it’s clear we did not meet your expectations.
Sending movers to the wrong state is inexcusable, causing significant inconvenience, and we are reviewing our processes to ensure this does not happen again. The lack of timely response from our customer service team is unacceptable, and we are committed to improving our response times and ensuring representatives are available to assist you throughout the entire moving process.
The issues with the movers and the lack of packing materials are not representative of our service standards. We understand how distressing this must have been and are addressing this with our moving partners to ensure they are better prepared and professional. We apologize for the damage to your items and the mess left behind, as this is not the level of service we strive to provide.
Thank you for bringing these matters to our attention. We are dedicated to improving our services and hope to have the opportunity to make things right. ..read more

We are deeply sorry to hear about your experience and understand your frustration. Moving is inherently stressful, and any complications can certainly add to that stress. We aim to provide the best possible service and sincerely regret any instance where we fall short of expectations.

Safe Ship Moving Services operates as a broker, coordinating with various carriers to facilitate your move. Our role includes providing estimates based on the information provided to us and scheduling services with licensed and insured carriers. It's important to note that during peak moving seasons, delays can occur due to high demand, and while we strive to communicate any potential delays as promptly as possible, we acknowledge that this can be a significant inconvenience.

Regarding costs, estimates are based on the inventory and details you provide. Any adjustments to the final cost typically arise from changes in the volume of goods being moved or additional services requested.

If you experienced delays or issues with your belongings, we encourage you to reach out to our customer service team so we can address your specific concerns and work towards a resolution.

Your feedback is invaluable, and we are committed to improving our processes to prevent such issues in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns directly. ..read more

Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience. The moving team takes pride in providing professional, efficient, and safe moving services, ensuring that every aspect of your move is handled with care. Your recommendation means a lot to us, and we're glad they have met your expectations. If you ever need assistance in the future, please don't hesitate to reach out.

We are truly sorry to hear about your experience with the unmarked boxes during your move. We understand how frustrating and time-consuming it can be to unpack without clear indications of the contents or their designated rooms. As a brokerage company, we partner with various carriers who manage the packing and transportation of your items. While some carriers may not mark boxes as part of their standard service, we always recommend discussing these preferences and any specific packing needs with your assigned carrier beforehand.

We appreciate your feedback and will use it to improve our communication and services. Our goal is to ensure that every move is as seamless as possible. Please reach out to our customer service team if you need further assistance or if there are any other issues we can help resolve. Thank you for bringing this to our attention.
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We’re sorry to hear about your frustration. As a broker, Safe Ship Moving Services connects customers with licensed carriers and aims for transparency. Pricing can change if inventory or service details differ from the initial estimate, but we strive to minimize such adjustments. Our refund policy, outlined at booking, allows cancellations within 72 hours of signing the bill of lading, for a deposit refund. We regret any inconvenience caused by speaking with multiple team members and are here to assist further if needed. Please reach out so we can address your concerns directly. ..read more

Thank you so much for sharing your experience with us! We're thrilled to hear that the team made your moving day smooth and stress-free. Professionalism, a helpful attitude, and careful handling of belongings are top priorities, and we're glad this reflected in your move from Connecticut to Texas. Moving across states can be a big transition, and it's wonderful to know that the moving team could support you in making it a positive one. Your recommendation means a lot to us, and we wish you all the best settling into your new home in Texas! If there's anything else we can assist with, please don't hesitate to reach out. ..read more

Thank you so much for sharing your positive experience! We’re thrilled to hear that your move from Rhode Island to Washington went smoothly and that the team provided the care, efficiency, and professionalism you were hoping for. Our mutual goal is to make every move as seamless and stress-free as possible, so knowing that they met those expectations truly means a lot to us. We’re grateful for your recommendation and wish you all the best settling into your new home! If you need any assistance in the future, please don’t hesitate to reach out. Safe travels! ..read more

Thank you for sharing your positive experience! We’re delighted to hear that the moving team provided you with such professional and attentive service. At Safe Ship Moving, we take great pride in partnering with dedicated teams who prioritize customer care and handle belongings with the utmost respect. Knowing that everything was well-wrapped, timely, and handled courteously reassures us that you felt well-supported during your move. We’re grateful for your trust and look forward to assisting you again whenever you need. ..read more

Thank you for sharing your detailed experience with our brokering services! It's common to realize just how much we accumulate once it's time to pack up and move. We're glad to hear that the moving team was able to assist you efficiently and clearly communicate any additional fees associated with your move.

It's important to us that customers understand how estimates can change based on various factors, such as additional volume, stairs, and longer distances from the truck to the apartment. We appreciate your understanding and the advice to be precise with details for more accurate estimates.

We're also pleased that the moving crew handled your large furniture with care and accommodated your last-minute packing and disassembly needs. Safe Ship Moving strives to provide a seamless and efficient moving experience, and it's great to hear that our team met your expectations. ..read more

Thank you for the fantastic feedback! We're so glad to hear that your moving team impressed you with their skill, especially the extra care taken in wrapping and handling your dresser. It’s great to know the crew made such a positive impact and helped make your move a success. We’re grateful you chose Safe Ship Moving and would be happy to assist again in the future!

Thank you, Helen! We're so glad the moving team made your move smooth and stress-free. We appreciate your kind words and recommendation!

We’re glad to hear your move went smoothly and that the team handled your furniture with care and efficiency! It’s great to know everything was well-organized and met your expectations. Thank you for sharing your feedback, and we appreciate the opportunity to assist with your move.

Thank you so much for your wonderful review! We're thrilled to hear that your moving experience was smooth and stress-free. It means a great deal to us knowing that the team made a positive impression through their efficiency and friendliness. We truly appreciate your recommendation and are grateful for the opportunity to assist with your move. Wishing you all the best in your new home!