Safe Ship Moving Services

Jesse was great to work with and helped me as a first time relocator and got me what I needed, fairly. The men who came with the truck that day were very kind, answered all my questions and helped me with whatever I needed. Stuff was packed well and they were extremely quick! I was so afraid of my highly expensive TV being damaged, but thankfully they provided a special tv box and the guys understood so they handled it with care. I will be using Safe Ship from now on.

Move size: 3 Bedroom Home Service cost: $3150

This company does not do moving... they hire subs which they don't advise in advance. The men who came to my home in Tennessee were very nice and efficient.. however I found out that they took the truck to their home for 3 days. I have missing items. Then when delivered the truck looked like everything just thrown in truck.. I had a $1000 sofa has bent frame and many more broken items. When you contact them they don't care tell you to deal with movers that you did not initially hire..do NOT use this company.. I couldn't even give them 1 star.

Move size: 2 Bedroom Home Service cost: $10000

To put it simply, these guys are untrustworthy, unethical, and unprofessional. Nothing about their service provided a safe or stress-free move. Safe Ship Moving hired a moving company with an F rating from better business bureau and left me to deal with the nightmare on my own. After spending $3,000 and five months of headaches, my items were never delivered to the final destination. I had to involve the Federal Motor Carrier Safety Administration to get my belongings back and come retrieve the items myself. Safe Ship Moving won’t give me a refund either! Don’t hire these criminals.

Move size: 1 Bedroom Home Service cost: $1640

I strongly, strongly advise against using Safe Ship Moving. It has been the worst moving experience I've ever had. I have been lied to on numerous occasions by both the sales team, the quality assurance team, and the customer service team. Every time I have spoken to an employee from Safe Ship, I have heard different information (about price estimates, pickup information, transportation information, drop-off estimates, etc.) and the stories keep changing. Do yourself a favor and avoid this moving company.

A couple of things to keep in mind before using Safe Ship:

1. The price estimate you receive during the booking process WILL increase dramatically, regardless of how well you are able to record your inventory ahead of time. Remember: the sales team is only trying to get you to commit to the move. Once you sign the contract, you are locked in and they can jack up the price on the day of the move. I meticulously measured and recorded every item I was shipping before receiving my estimate. In fact, by the time the day of the move came, I had actually gotten rid of a few large items on my moving inventory. Yet when the movers arrived, my total payment was increased by 30%. At that point, I really had no recourse to do anything: if I cancelled, I would lose my $1,000+ deposit and still have no mover contracted.

2. The transportation estimates you receive during the booking process, and even on the day of the move, are NOT going to be accurate. The sales team told me that they would get my property to my new destination within 5-14 business days, but this is *strictly* an estimate, meaning it can take much longer (up to 30 days before there are any penalties or legal issues). On the day of the move, I was asked when my "first available arrival date" would be, so I chose the earliest possible date: 5 business days. When I called in two weeks later to get a delivery update, I was told that the clock on the 5-14 business day estimate only begins after your "first available arrival date," meaning day 1 of the 30 day clock only began on the date I had listed.

3. My complaints (about the sales representative, repeated misinformation, etc.) have not been recorded. During what must have been my tenth call with customer service, I asked about a number of complaints I had filed and was told that none had been recorded. My guess is that customer service is told to simply let the customers vent but not actually send any complaints up the chain of command because management really isn't willing or able to do anything.

There have been more issues that I won't elaborate on here (I was misinformed about the pickup time, about necessary packing materials, and about the payment schedule), but suffice it to say that the move with Safe Ship has been an absolute nightmare. These moving services are a dime a dozen; go with another provider.

Move size: 2 Bedroom Home Service cost: $4000

DO NOT USE A SHIPPER IF MOVING!!We were given all kinds of assurances that our furniture would arrive on time and in good condition. When there was trouble with the pickup, we wanted to cancel but were told we would lose $1200.00 deposit. Should have canceled but was convinced by company that they would take care of everything. Long story short - items picked up 2/21/22 and to be delivered on 3/20/22. It is 5/18 and still no stuff! getting the run around daily. No one returns calls or email. They cannot, or will not, tell us where our things are, when we will get stuff. We are in our 70's, sleeping on an airbed and eating off paper plates and a borrowed card table. We packed as if it would be a month - my medical supplies are somewhere and insurance will not pay for more as I had 90 day supply. WE ARE LIVING THE NIGHTMARE!! PLEASE - if anyone has any ideas how to help, let us know. We are desperate. I am truly afraid of what increases they will charge us, condition of my stuff or if it will even arrive. We are on a fixed income and may not even be able to pay the extra fees I fear are coming. Learn from our pain

Move size: 2 Bedroom Home Service cost: $7500

By far the worst customer service company in existence. In my opinion all of the 5 star reviews are bots or fake. From our initial quote, delivery timeframe, quality of movers, or cost - everything SafeShip told us was a lie. They promised direct delivery - ended up re-handling our shipment onto another truck and damaged all of our belongings. They promised us first floor free moving service - mover held us hostage on moving day saying 10 steps was more than a floor to the tune of $200 extra. Told us our shipment would be processed in 10 days or less - we have been waiting for over a month and some of our belongings were mistakenly delivered to another customer. Promised us enough space for our belongings - undersized our order and the movers demanded $650 day of or they would not complete the move. They are a broker only and do not take any responsibility other than robbing you. There is no wonder the only reviews are either 5 stars or 1 star. Take the 5 with a grain of salt. Read the 1 star reviews and whole-heartedly take them seriously. Find a direct shipper that you can have a relationship with - SafeShip are liars and thieves.

Move size: 2 Bedroom Home Service cost: $2250

I do not recommend anyone using this service. They bait and switch you with their quotes. I gave them everything on my inventory list, accurate to the number of boxes and they quoted me $2200. Once they showed up to my place, they said I had way more than the quote says and I now owed $4700. I had to move that weekend so I had no choice. The customer service representatives kept promising my stuff was coming and it showed up very late and damaged. The movers showed complete lack of effort to take care of anything. All of my boxes were smashed, the fragile-labeled boxes were at the bottom of the stacks and smashed too. I was delivered 2 items of someone else's belongings. My furniture was scraped up badly and a lamp broken, clothes dirty from the boxes being torn open. All around this company has terrible communication and will do anything possible to get every penny out of you. DO NOT USE SAFE SHIP MOVING & READ EVERY LINE ON THE AGREEMENT--THEY TAKE NO RESPONSIBILITY FOR ANY DAMAGES AND DO NOT HAVE TO STICK TO ANY DELIVERY WINDOW. THEY MISQUOTE YOU ON PURPOSE TO TAKE ADVANTAGE AND END UP CHARGING YOU 2X.

Move size: 1 Bedroom Home Service cost: $4700

When we initially contacted safe ship we were given a price of approximately $6000, which was the same cost for renting a 26’ uhaul truck. We figured going with safe ship was a better deal & we wouldn’t have to drive the truck across country & pay the high prices of gas. Then a few days later we got a call from another person at Safe Ship. He spoke to my husband about all we had & then tells us the price was going to be around $17,000. Mind you, we had already packed almost everything & sold a lot of our furniture. We asked how much it would be for them to pack kitchen items & were told $800 so we just packed everything ourselves. Then we get a call that packers were coming to pack the furniture that needed to be wrapped in blankets & they also shrink wrapped things. These people were contracted by Safe Ship. Then we get a call from the company that was packing the items. He told us the cost was now $19,000+. Then the truck shows up for them to load. Yet another sub contractor. Once everything was loaded into the truck we were told that it wasn’t as much as they estimated & was $17,000+. Ours was the 1st load in the truck & they had two other loads going in after ours. We were moving from NV to SC. The other loads were going to TX & FL. When the truck arrived with our furniture we got a call from the driver that our driveway was to long for his truck to pull in. Then he said it would cost another $300 because the workers he hired would have to carry everything from the road to the garage where we were storing everything until we moved in. We told him we would be there in a few minutes. When we got there we told him that he could make it up the driveway. He knocked over a tree when pulling in. Then he didn’t know how to back it out. The workers & all of us were trying to guide him out & he got stuck in mud so guys took stepping stones to put under tires to help him. He tore up that part of the yard. It was a total nightmare dealing with safe ship, especially since they never mentioned anything about subcontracting & lied about the cost. The person at Safe Ship that we initially dealt with was Blake. He told us that he was from the town we were moving to & his parents still lived there. I will say that the guys with the company that packed & loaded were very nice. Even the driver of the truck was nice, but screwed up our yard. However, non of them were worth over $17,000. Never ever would we recommend Safe Ship to anyone. Beware of Safe Ship & others like them. For a little more we could have had a regular moving company pack everything & ship it without all the headaches. Especially when you factor in the cost of buying the boxes, tape, paper, shrink wrap & labor.

Move size: 4 Bedroom Home Service cost: $17922

The experience started off well enough with a rep named Brendan. Courteous and professional. However, I later found out that he didn't enter everything I told him and when I spoke to the next rep, Eric within days of the move, the rate almost doubled. Eric was totally unprofessional and a smart ass. We decided tomove another way, forfeiting the deposit of $900+. I should have read the reviews first as they seem to do a lot of the "used car salesman" bait and switch. Avoid the stress, headaches of dealing with this company.

Move size: 2 Bedroom Home Service cost: $922

Do not book with Safe Ship Moving Company. They are brokers. They take your money and there’s no guarantees of what you’re going to get.

My son just became a doctor so for his graduation gift my husband and I were paying for professional movers to move his furniture from Charleston South Carolina to Birmingham Alabama. I looked online and came across Safe Ship Moving. For the most part the reviews were pretty good with a score of 4.2 so I booked them. They said I have 48 hours to cancel so before my 48 hours expired I decided to do another search on reviews on safe ship moving. I found lots of bad reviews so I called the company and spoke to Max to have their service canceled and get a full refund. Max assured me that it was just a few disgruntled customers that they are a very good company blah blah blah. He was very convincing so I did not cancel them. They gave me a binding moving estimate which I signed with the move date of 5-30-2022 or 5-31-2022. Max assured me that he would work closely with customer service and would make sure that I had a reputable moving company to move my son. A few days before the move their quality assurance company called and did a very thorough and accurate inventory list. This is what they based the final total cost on and said that it would not change as long as there wasn’t any additional inventory. The moving company did not show up as promised. After calling Safe Ship several times, they said the driver had broken down and that someone would come the next day. I received a call about 8am on June 1 from Tony at Top Quality Movers saying he was on the way. He arrived about 1 PM and looked at my sons furniture and said: this is going to require a full truck and we only have you down for 1/2 of a truck so it’s going to be 1200 extra dollars. The inventory had not changed so Safe Ship lied again. I told him he could go back where he came from and he said no he didn’t want to do that that he would negotiate and only charge us an additional 600 so we didn’t really have a choice because we didn’t have a Plan B. We paid the extra 600. Tony and Eric were excellent. They were professional and packed my sons furniture carefully and loaded it.

We wanted the furniture delivered the next day. According to our contract, the only way to guarantee that was to pay expedited shipping which was $1 per mile. I was going to do that but Michelle in Customer Service said that wouldn't be necessary because 70% get there the same day and 90% get there the next day. I took her at her word but Tony said they had 7 days to deliver the furniture. That's what the contract said but I relied on the information that Customer Service gave me. My son received his furniture on June 7 which was within the 7 days. The other 2 men were not as good as Tony and Eric. They dropped several boxes and 2 items were broken. Safe Ship told me that the furniture was insured for $10,000 but that wasn't true. They only insure it for 60 cents per pound.

Safe ship moving company made lots of promises that they did not keep.They are not honest, not reliable, did not give an accurate quote. Do not book with them no matter what they say.

Move size: 1 Bedroom Home Service cost: $4868

Beware. Not only do they contract with moving companies but they quote you as low as possible and then your number skyrockets saying you have Bily furniture or hard to stack stuff, etc. basically they don’t get enough real information and you as the consumer get stuck with the bill. My quote doubled when the real movers got there - from 11k to 22k. I’ve have had a horrible experience with this company as they take your deposit (for me 5k).

To me it was a huge scam where you are not considered. Stick with a local place or someone who is actually doing the move.

Move size: 3 Bedroom Home Service cost: $22000

They picked my stuff up on a Friday July 15th and it is now Thursday 21st and I just called to see when my stuff will be delivered and the customer person said that the driver said it will be another five days, the 26th before I get my things she said I am on a “shared” route. I start my new job on the 26th. They didn’t tell me this in the beginning, they were so nice and agreeable just to get my business!!! In the beginning they told me it would be 7 days to get my delivery. I informed her that I start my new job next week and purposely didn’t start my job, this week, so I could be available for the delivery because there isn’t anyone else available. They use the excuse that “Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your delivery can be delayed.” And if I wanted it earlier it would be an extra $1.00 per mile which come to over $330 more on top of the almost $4,000.00 I am paying. Luckily I didn’t let them take my important stuff but I did let them take my most of my clothes so I am scrambling to find/buy stuff to wear. I should have looked at the reviews before I booked this company because this looks like a pattern of theirs. I am stuck now waiting on my stuff, please get specifics before you higher a this moving company or just rent a Uhaul or Penske truck and hiring movers and doing it yourself!!! It would be cheaper and less stressful!!!!

Move size: 1 Bedroom Home Service cost: $2900

WARNING - DO NOT USE THIS COMPANY, Repeat – DO NOT USE THIS COMPANY! THIS WAS NOTHING LESS THAN A GAME OF BAIT AND SWITCH. I was intentionally swayed and swindled into an agreement based on an estimate that was purposely and grossly underestimated with the sole purpose of baiting me into an agreement with Safe Ship full knowing that the movers who they outsourced my move would calc it at a much higher rate. Every single item that was stated in my agreement with Safe Ship was a lie. It ended up costing me twice what was originally estimated by Derek Jones with Safe Ship. I got screwed! And, the movers didn't show up until 10:15 at night - finishing up at 2:15 am. This was the biggest mistake of my life and it cost me dearly!!! Don't let this happen to you!!!

Move size: Partial Move Service cost: $6500

I booked with Safe Ship Moving Services back in April. They set me up with a great moving team and I am glad I found them. It is a great relief to be in my new home in SC surrounded by my family and belongings again. If you have special needs for your move call Safe Ship they will design the move to fit your needs. Not only did they do an amazing job at pickup they also split my payments into three payments and gave me thirty days of storage while I looked for my forever home in SC. Thank You to all the men and woman that helped my family.

Move size: 3 Bedroom Home Service cost: $4400

Highly DO NOT recommend. This company swindled us and we didn't even get movers to move us.

We signed an agreement for a certain amount of space, paid a deposit, and upon final verification of goods was asked for more money. We agreed and paid an additional deposit because we knew we had more item, even though from the very beginning I had explained how much we had. The sales rep extremely under estimated.

On move day an unmarked white truck appeared LATE.When they assessed our items their bosses requested an additional amount. We had SafeShip negotiate on our behalf to an agreed upon number that we could actually afford (the moving company safeship hired was asking for $8000 more!!!!!!) After we all came to an agreement, we asked the movers to begin loading... and they left claiming their boss CANCELLED THE MOVE. Safeship could not get another moving company in the needed time. They said if we gave them another week they could find someone but we needed to be out of our townhouse the next day AS THEY KNEW!!!!! We asked for our deposits back since services were not rendered.... THEIR HIRED MOVERS DENIED US.

We spoke with Max in billing who agreed to refund us 100% of our deposit. Turns out Max got in trouble and instead of calling us to apologize and stick to HIS WORD we were only refunded $500. He pretty much told us too bad, and they were keeping the remaining $735 for services rendered... even though THEY DID NOT GET US REPLACEMENT MOVERS. Their end of the contract was not kept. They also threatened to claim any disputes we made a fraudulent and to tell authorities. So not only did we not get any movers from this company, they stole our money, they stole our trust, and we are telling everyone we know and everyone on social media to STAY FAR AWAY FROM SAFESHIP. This was supposed to make our move easier but instead we are out an extreme amount of money and had to handle everything ourselves THE DAY WE WERE SUPPOSED TO VACATE our property. I am livid.

Move size: 2 Bedroom Home Service cost: $4500

Prepare yourself, this is a long review. We used Safe Ship Moving to move from Texas to California in May. After talking to a few moving companies, we decide that Safe Ship sounded the best based on reviews. My initial phone call was with Blake, where I talked on the phone with him for over an hour detailing every single item in our home that we would be taking with us to California. Whether it was a large item or an item that would go in a box. Based on that price that he gave me, it seemed very fair and we knew that it was possible that when they arrived that it could be more than what he quoted us (give or take a few hundred dollars).

Fast forward about three days before the moving company was supposed to come pick up our stuff. We receive a phone call from another person from Safe Ship Moving asking about an update on the number of boxes and other things that we had. We updated him on the number of small, medium and large boxes as well as any totes and large bags that we had as these were the only updates to what we were bringing.

Based on the new number of boxes and totes we provided to this person from Safe Ship Moving the cost of moving went up about $1000. We agreed with it because we kind of had no option at that point.

Fast forward to the date when the moving truck came, three individuals showed up from Geo Van Lines based out of DFW. So, this is when we found out that Safe Ship Moving just hands off their customers to a random moving company.

When we were shown the Bill of Lading/item inventory, we noticed that MANY of the big items that I told Blake about were not listed, as well as the number of boxes I told the second person I spoke to from Safe Ship.

This meant that the cubic feet (which is how you get charged) was off by a lot. Geo Van Lines still put everything in the truck but once the new amount to the items Safe Ship did not add ,even though we mentioned it during the quote, our fee went up by almost $3000.

This was absolutely financially straining. To be told one amount then within a few days your cost to move goes up by $4000.

On Safe Ships contract it states that all moving supplies would be covered but when the moving company showed up, we were charged for every single role of tape, every moving blanket and every box that they used which is not what we were told. It’s even listed in the contract with Safe Ship. The moving company says that once the Safe Ship hands over the paperwork to them, whatever Safe Ship says does not apply anymore.

Also, when we spoke to Blake, he said that because we’re doing a long distance move the items would stay on the same truck the whole move, and that we would receive our items quickly because of the long distance and not sharing a truck with anyone else. But then when we spoke to Geo Van Lines they told us that they are picking up with the truck the had and then it would be placed on an 18 wheeler and if the 18 wheeler could not fit in the drop off point than we would get charged another fee because they would have to unload everything and put it back onto a box truck.

At this point we were so angry and upset with Safe Ship for not being honest with the move. The fees and extra costs were just adding up so much and we hadn’t even left Texas.

Fortunately, our items did show up about 10 days later in a 26-foot box truck, so we were not charged another fee. We had many dented and broken items and did submit a claim to Geo Van Lines only to be offered $35 for hundreds of dollars’ worth of damaged items. On top of that we would have had to pay to get a notary for that refund.

We learned a hard financial lesson and will NEVER use Safe Ship and wouldn’t even recommend them to our worst enemy. U-Haul will be the best option for anyone. Don’t get stuck with a moving company that will literally charge you an arm and a leg for everything the day of your move, they know you have no options at that point.

Move size: 2 Bedroom Home Service cost: $9000

Safe ship should be avoided at all cost. They sound nice and professional when you call to get a quote. Once you pay the initial non refundable deposit to them they careless. They are just brokers and the people they send to pick and deliver you things careless about keeping them safe. When I received my things, they had damaged the most important of my furnitures and did not seem to care. I feel betrayed and hurt cos I am having to look for money to buy and fix things that were not planned for . AVOID USING THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $4500

Every step of the way this company increased the price. They are not a moving company, but rather bait and switch experts. The original estimate has now increased three fold and I still don't have furniture. I was told the furniture is in Florida last week and now they said it could be another week. Allen Tiller was the first person who seemed honest, but not and then Quality control Brendan Fox helped double the price. Do Not Trust anyone in this company. I don't like to give names, but just in case this company goes out of business and sets up again, beware of these two. After three calls for delivery I was told another week.

Do Not use this company!

Move size: 2 Bedroom Home Service cost: $9600

This is the worst company I have ever used. First they are a broker company so the actual mover they used on pick up was horrible and did not show up the day they said they would and I had to be the one to call them and see where they were. Second the estimate that I was given over the phone ended being completely off and I was required to pay double the amount on the day of pick up despite the amount of stuff I had being exactly what I told them. Third it has been 6 weeks since my stuff was picked up and there is still no guarantee when my stuff is I’ll arrive. Fourth it is very rare for someone to call you back to discuss the issues you are having and there has been no compensation for anything that has been wrong at the fault of the company and the carrier. I am not the type of person to ever write reviews so please consider this review strongly before ever using this company.

Move size: 2 Bedroom Home Service cost: $6000

I will preach it on every website I can find. Do NOT use these people. Like most of the realistic reviews on this page, you will 100% be lied to, stuck, and cheated. Every word that has come out of these people's mouth has been an absolute lie except my pick up date. Again, like many reviews here, my quote doubled despite no inventory changes. Was told so many things about the move itself that were just a complete lie. My delivery date is an even bigger joke. They sourced the job to Eco Van Lines and almost a week later my stuff hasn't left the town I moved from. My car was sourced to a different company and the truck has broken down 3 different times and is still not here 3 days after it was supposed to be. If I was capable of moving a bed on my my own and driving a U-Haul, I would take that 10 times over these people. BEWARE! USE MAYFLOWER/ALLIED/UNITED/ETC!

Move size: 1 Bedroom Home Service cost: $7100