Safe Ship Moving Services

I wanted to write and offer you our most sincere thanks for a wonderful move from Austin, TX to Williamsburg, VA. The moving company you contracted, Arena Van Lines Inc, was professional, friendly, timely, hard working and most importantly....very careful with the packing of our HHG. Shout out to Alex and Serge...they did an amazing job. We packed out on a Saturday and they delivered our HHG the following Friday. As military personnel, we've moved many times, and this was without a doubt the best move ever. Thank you again to Safe Ship Moving Services and Arena Van Lines Inc for providing an outstanding move!!

Vehicle: Ford Fiesta Move size: 1 Bedroom Home Service cost: $3900

I selected Safe Ship based on their assurance of delivering my items within four days, coupled with a competitive price compared to other moving companies. However, during the pickup process, I encountered discrepancies. Despite having fewer boxes than initially estimated, I was informed that I would require more space and was asked to sign blank documents, with the promise that costs would be filled in later. I declined, leading to an "estimated" cost significantly higher than the original quote. Additionally, I was almost charged a 3.5% fee for using Cash App, which was later confirmed to be unauthorized by Safe Ship's customer support.

Contrary to the promised four-day delivery, my items were not delivered within this timeframe. I later learned that movers have up to two weeks to complete delivery after the specified date, a detail omitted during the initial quoting process. Despite my persistent inquiries, with customer service promising delivery "tomorrow" for a week, my items arrived a week after the intended delivery date.

Furthermore, upon delivery, I was unexpectedly charged an additional $500 for a shuttle service, a fee not disclosed during the quoting process. Customer service explained that such charges are at the "driver's discretion," meaning the driver could impose this fee arbitrarily.

The accumulation of these undisclosed charges and the need for constant communication with customer service caused significant inconvenience and frustration. Based on my experience, I strongly advise against using Safe Ship for moving services.

Move size: 1 Bedroom Home Service cost: $5000

We are utterly disappointed and disgusted by the appalling service provided by Safe Ship Moving Services. Two weeks have passed since I sent a detailed email outlining the traumatic experience my family endured during our cross-country move, and yet, we have not received a single response from the company. It's evident that they couldn't care less about their customers, and their disregard for our concerns is beyond infuriating.

From start to finish, our experience with Safe Ship was nothing short of a nightmare. We were promised professionalism and reliability, but what we got was the complete opposite. The misrepresentation during booking, the unprofessional behavior of the moving crew, the false promises, delayed delivery, and the damage to our belongings—all of it has left us feeling robbed and betrayed.

What adds insult to injury is the lack of accountability and responsiveness from Safe Ship. Despite reaching out to them in hopes of resolving the matter, they have chosen to ignore our pleas for help. It's as if they think they can get away with scamming their customers and leaving them to deal with the aftermath alone.

I cannot emphasize enough how frustrated and helpless we feel as victims of this scam. Safe Ship Moving Services has shown their true colors, and it's clear that they prioritize their profits over the well-being of their customers. Save yourself the trouble and avoid this company at all costs. They do not deserve your business.

Move size: 3 Bedroom Home Service cost: $12000

Ive moved across the country 4 times, its stressful. Its even worse when you accidentally hire a shit hole company that screws you over at every turn.

They doubled the price - i had to pay an additional $7k on top of the $6k i had already given them. There were four guys that came to pack and move my furniture. None could speak well enough English and they ended up leaving so many of my items behind, i had to ask neighbors to ship my remaining things. “Perfectly Fine Moving” was the name of the idiots they sent. Some Russian guy who was a complete dick.

ZERO COMMUNICATION on what time the move was happening prior to. I had to call them and email them for 3 days to get a response. I feel like every person there just flat out lies about everything.

I went through the list of my items TWICE. The first time was with this guy named Dustin & the second time with Tim. Then the Russian guy gets to my house and says all the things i have on my list “aren’t on his” so they charge me extra, SEVEN THOUSAND DOLLARS EXTRA. Mind you, I’m LEAVING to move right then.

They said they were going to be at my house at 11:00 AM to move & unpack. They showed up at 5:30 with ONE PERSON to help them move me. So on top of having to pay all that extra money I also had to UNLOAD my own stuff.

They left all of their garbage here for-me to clean up AND didn’t set anything up but the beds.

Soo many broken items… a 1920s antique desk of my grandmothers, ruined. My coffee maker, ruined. I’m sure there’s more, I’m still unpacking.

And what kind of company doesn’t take CREDIT CARDS???? Venmo or Cashiers check and they charged me 3.5% in Venmo.

These guys are the WORST I’ve even encountered. Don’t use this company!!!!

Move size: 3 Bedroom Home Service cost: $14000

My elderly family member recently moved from a 600-square-foot home to a 640-square-foot apartment 53 miles away. They decided to hire a moving company independently, without any input or guidance from the family. Shockingly, they spent $5,000 for the service, which included packing, moving, delivering, and unpacking.

On the day of the move, three men arrived with a box truck and packed up almost everything in about three hours, leaving some items behind. We then waited over two hours for them to arrive at the new apartment and when they did they unloaded quickly. Another family member and I were at the new place to help unpack. To our dismay, none of the boxes were labeled, and they piled them up to the ceiling before leaving. Despite paying for unpacking services, the movers left us with a chaotic mess.

As my sister and I began opening the boxes, we discovered that nothing was wrapped properly. Drawers were dumped into boxes without any organization, and items like lamps were thrown together unwrapped, leading to numerous broken items. It took us weeks to sort everything out and clean up the mess.

This was the most disorganized and haphazard move I have ever witnessed. My family member even tipped these movers on top of the $5,000 fee. The damage is done on our end, but I strongly urge you to avoid using Safe Ship Moving. They outsource to local movers, and the people who showed up were clearly not professionals. We even found trash packed in the boxes. Spare yourself the headache and avoid Safe Ship Moving at all costs.

Move size: Studio Service cost: $5000

I had a terrible experience with Safe Ship Moving Services Company. The movers were unprofessional and careless with my belongings, leading to several damaged items. Communication was poor, and they were late on the moving day, causing unnecessary stress. The final cost was also much higher than the initial estimate, with hidden fees that were never mentioned upfront. I do not recommend Safe Ship Moving Services to anyone looking for reliable and trustworthy movers. Save yourself the trouble and avoid this company.

Move size: 3 Bedroom Home Service cost: $5700

My experience with Safe Ship Moving Services on July 15th was incredibly disappointing. The movers showed up hours later than scheduled, causing a major disruption to my day. Once they arrived, they seemed rushed and unfocused, leading to careless handling of my belongings. Several boxes were improperly packed, resulting in damaged items, including a cherished piece of artwork. Communication with their customer service was equally frustrating; I struggled to get a response to my concerns about the damage. This lack of professionalism and accountability left me feeling frustrated and let down. I would not recommend Safe Ship Moving Services to anyone looking for a reliable moving company.

Move size: 3 Bedroom Home Service cost: $5300

SafeShip will try to seem friendly on the initial inquiry, but once you pay your deposit, they do not respond to your calls. They also are very loose with their ETA times. I was misled, and I feel as though I wasted my money. I booked them for a Aug 29 delivery with a 1-10 day window, and it was not met. Not only did they not abide by the window but they refused to give me any update, unless I called the,. DO NOT BOOK THEM. Kevin Rogel proved to be a vague broker as well. Beware of his sales pitch.

Move size: Studio Service cost: $2900

Terrible moving company and terrible customer service. They are a third party moving company that hires shitty companies to move your stuff. Our stuff was loaded nicely in a truck in front of us during pick up. We were told we would get a call 24 hours ahead of time letting us know time of delivery. We never recieved that call, we had to call them multiple times to get and update and we wouldn’t get a straight answer. We were also told that the delivery would be anywhere between 2-12 days they showed up on the 16th day. A different truck shows up at drop off (mind you we weren’t informed that a different truck will be dropping our stuff off). They demanded the rest of the money first before they even opened the truck to show us that all of the stuff was ours. When they finally open the truck up my husband and I were horrified by the way our stuff was packed. Our totes holding fragile things were upside down or sideways. Our mattress was black. Our brand new 75 inch TV screen was completely shattered. We had stuff missing and when we called to complain we never got a call back. The customer service woman was horrible. She was cursing my husband out saying he sounded like a “woman” for complaining and hung up on him multiple times. They were charging up an extra $500 at drop off that they over calculated and thankfully my husband caught and we were able to get the money back. Just all in all a terrible company that has no care for your valuable belongings. And don’t respect their customers at all.

Move size: 2 Bedroom Home Service cost: $3000

Not a real moving company, they are a broker that contracts with the lowest bidder. Was given an initial estimate and told they would meet any competitors price, so when I got a lower price they agreed to it. They also claim to be veteran owned and operated, since I’m a veteran myself I chose to go with them. About 2 weeks before my move I asked for the date to be moved up, they said they would take care of it, day before the move I called and found out they never changed the date. But they claimed to be doing me a favor by getting a crew to be there the next day. However, then they said the original estimate was wrong and wanted $5k more, I had no choice since the move was supposed to be the next day, however after arguing my point with them they did come down some, but I’m still ending up paying $2k more than expected. Movers was supposed to be at my house between 12 and 6, they didn’t show up until nearly 8 and only 2 guys, and he tried to say I was going to have to pay more, I refused due to the already debacle we had. Now today, the same 2 guys arrived 2 hours late, still no big crew like I’ve been told would be here, I have little confidence they will get the job done today and I’m supposed to close on the sale tomorrow. This company is a total shakedown and should be ashamed of using veterans as a way to scam money. It’s ending up costing just as much as a real moving company such as Mayflower, stay away from this terrible lying scamming company and go with the professionals. Hopefully I actually get everything moved in 1 piece but I honestly have no confidence and no other options. STAY FAR AWAY FROM THEM!

Move size: 3 Bedroom Home Service cost: $12000

I was able to meet with Rudy and Alejandro with Perfectly Fast Moving Company through Safe Ship. The two were very professional, fast, and communicative. Rudy made sure the keep in contact with me for when they were arriving, arrived on time and within the time frame I suggested. The two did a great job of packing all of my belongings and explaining it all to me very well. I would gladly let them handle my moves for me again in the future.

Also, this was my first time using Safe Ship and I absolutely enjoyed my experience with them. Everyone that I encountered was very kind and professional. Safe Ship made my move from TX to CA very simple, easy, and stress free. All for a great price too!

Move size: 1 Bedroom Home Service cost: $2844

This is not a reputable company and you should avoid them. They offer an “expedited” service for you to schedule the exact date your delivery but it’s a total scam. They are a broker that subcontracts to other movers and you have no idea who is in possession of your belongings. I paid an extra $1000 and my stuff was not delivered on the specified date. They require Zelle or cash at pickup and drop off and add in bogus charges to drain your wallet. If this company is truly owned and operated by veterans, they should be ashamed of themselves for such dishonorable behavior.

Move size: 2 Bedroom Home Service cost: $5400

I had a disappointing experience with Safe Ship Moving Services during my recent move on August 26th, 2024. I was quoted $5,400 for a three-bedroom apartment, but the final cost ballooned to $6,200 with hidden fees. The crew arrived three hours late, and they were careless with my belongings—several items were damaged, including a family heirloom. Communication was poor, and I was left feeling frustrated and unsupported. I would not recommend Safe Ship Moving Services.

Move size: 3 Bedroom Home Service cost: $5400

We are working with Safe Ship as broker for daughter's interstate move from Texas to Virginia, and its been an absolute nightmare.

We had immediate delivery date of August 1 in estimate, and importance was repeatedly confirmed by the Safe Ship sales rep. Long story short - items picked up in Houston, Texas at noon on Saturday, July 27th, and as of late afternoon on Friday, August 2nd, they were still sitting in a warehouse a few miles away.

I have no idea if/when delivery will occur. All Safe Ship will says is that it should be there at some point point on or before August 13th. They have been shockingly ambivalent to our frustrations, unprofessional and unresponsive.

My daughter starts classes as first year med student this week. I've put her up in a hotel for the time being. I will probably have her buy sleeping bag and an air mattress in otherwise empty apartment, and some business casual close for beginning of school. When I raised these out-of-pocket expenses with Safe Ship, they were insultingly dismissive.

Terrible experience, and still not over. Cannot imagine why anyone would use Safe Ship, or how they stay in business. Wish we had done more diligence on front end, and used someone reputable.

Move size: 1 Bedroom Home Service cost: $2600

DONT EVEN BOOK THEM. FIND SOMEONE ELSE. THIS IS A BROKER COMPANY. GO DIRECTLY TO A MOVING COMPANY AND BOOK THROUGH THEM. They will come upon here and defend themselves but honestly, trust me, please go with anyone else! Let them say what they want but the money trail we are about to lay out for you everything you need to know. They originally quoted us about $6000 for our move from Texas to Colorado, I chose them because they were the least expensive out of all of the companies but that was my mistake. They did it by “cubic feet”.

After the quality assurance call we were increased to $13000. Because APPARENTLY our cubic feet needs went from 700 to 1500 cubic feet. WHO THE HEK HAS THAT MUCH MONEY LAYING AROUND FOR A MOVE? I was sobbing so much every day. My husband and I were extremely stressed out, we were losing our hair! How are we able to come up with that much money and WE CANT CHARGE IT. 4 DAYS before our move and we had NO time to find another company and they had required us to put down a non refundable $5900 deposit. They contract the move out to some random companies that are all monopolized by Russians. YOU CAN ONLY PAY WITH DEBIT CARD. DELIVERY is CASH. If you want to go with them, accurate count of everything BEFORE YOU PACK UP AND MOVE because not only will they screw you, they will screw you several times. Because after that $13000 jump increase we were not able to buy ANYTHING ANYMORE and on top of that, after the guys loaded everything into our truck they had to increase it to $15000 because our things filled up the truck (Perfectly Fast Moving Co). After this fiasco, I called other moving companies and I found out it probably would have been cheaper to be charged the whole entire truck instead VS just PER CUBIC feet. WE FEEL SO CHEATED. BAIT AND SWITCH COMPANY 100%. THE ONLY GOOD THING ABOUT THIS COMPANY IS THEIR SWEET CUSTOMER SERVICE, I CRIED SO MANY TIMES TO THEM BECAUSE WHO THE HELL HAS $8000 OUT OF THEIR POCKET TO PAY THESE PEOPLE?? I hope the people and owners of this company have karma come back to them because they screwed my little family. ALSO SOME OF OUR STUFF IS BROKEN & THEY DAMAGED MY NEW WALLS.

Move size: 2 Bedroom Home Service cost: $15010

I would recommend these guys to others. They showed up on time and got right to work. They were very quick with the process while also making sure to take the extra time to properly wrapped all my items with both blankets and plastic. They all were very friendly and maintained a professional sense while working. I feel lucky that I had these guys come to my place to move my things. I know that they were handled properly and are in good hands. Once again I would recommend them to anyone looking for any type of move, whether it be across the country like me or just a local move.

Move size: 1 Bedroom Home Service cost: $6000

When they picked up, there was clear evidence of miscommunication between what we thought we were paying for and how they ended up charging. We did end up paying, I would say, substantially more. But maybe that is just how the cost of services were initially communicated.

However, the people we dealt with both with management and with the actual movers were polite and did a great job with our belongings. I would still give a good recommendation to others considering using their services. We were very happy with the delivery and their professionalism.

Move size: 2 Bedroom Home Service cost: $5943