Safe Ship Moving Services

They picked my stuff up on a Friday July 15th and it is now Thursday 21st and I just called to see when my stuff will be delivered and the customer person said that the driver said it will be another five days, the 26th before I get my things she said I am on a “shared” route. I start my new job on the 26th. They didn’t tell me this in the beginning, they were so nice and agreeable just to get my business!!! In the beginning they told me it would be 7 days to get my delivery. I informed her that I start my new job next week and purposely didn’t start my job, this week, so I could be available for the delivery because there isn’t anyone else available. They use the excuse that “Truck breakdowns, accidents, traffic challenges, natural disasters, changes in carrier routes, severe weather, and staffing fluctuations are just a few unusual reasons why your delivery can be delayed.” And if I wanted it earlier it would be an extra $1.00 per mile which come to over $330 more on top of the almost $4,000.00 I am paying. Luckily I didn’t let them take my important stuff but I did let them take my most of my clothes so I am scrambling to find/buy stuff to wear. I should have looked at the reviews before I booked this company because this looks like a pattern of theirs. I am stuck now waiting on my stuff, please get specifics before you higher a this moving company or just rent a Uhaul or Penske truck and hiring movers and doing it yourself!!! It would be cheaper and less stressful!!!!

Move size: 1 Bedroom Home Service cost: $2900

WARNING - DO NOT USE THIS COMPANY, Repeat – DO NOT USE THIS COMPANY! THIS WAS NOTHING LESS THAN A GAME OF BAIT AND SWITCH. I was intentionally swayed and swindled into an agreement based on an estimate that was purposely and grossly underestimated with the sole purpose of baiting me into an agreement with Safe Ship full knowing that the movers who they outsourced my move would calc it at a much higher rate. Every single item that was stated in my agreement with Safe Ship was a lie. It ended up costing me twice what was originally estimated by Derek Jones with Safe Ship. I got screwed! And, the movers didn't show up until 10:15 at night - finishing up at 2:15 am. This was the biggest mistake of my life and it cost me dearly!!! Don't let this happen to you!!!

Move size: Partial Move Service cost: $6500

I will preach it on every website I can find. Do NOT use these people. Like most of the realistic reviews on this page, you will 100% be lied to, stuck, and cheated. Every word that has come out of these people's mouth has been an absolute lie except my pick up date. Again, like many reviews here, my quote doubled despite no inventory changes. Was told so many things about the move itself that were just a complete lie. My delivery date is an even bigger joke. They sourced the job to Eco Van Lines and almost a week later my stuff hasn't left the town I moved from. My car was sourced to a different company and the truck has broken down 3 different times and is still not here 3 days after it was supposed to be. If I was capable of moving a bed on my my own and driving a U-Haul, I would take that 10 times over these people. BEWARE! USE MAYFLOWER/ALLIED/UNITED/ETC!

Move size: 1 Bedroom Home Service cost: $7100

I booked with Safe Ship Moving Services back in April. They set me up with a great moving team and I am glad I found them. It is a great relief to be in my new home in SC surrounded by my family and belongings again. If you have special needs for your move call Safe Ship they will design the move to fit your needs. Not only did they do an amazing job at pickup they also split my payments into three payments and gave me thirty days of storage while I looked for my forever home in SC. Thank You to all the men and woman that helped my family.

Move size: 3 Bedroom Home Service cost: $4400

Highly DO NOT recommend. This company swindled us and we didn't even get movers to move us.

We signed an agreement for a certain amount of space, paid a deposit, and upon final verification of goods was asked for more money. We agreed and paid an additional deposit because we knew we had more item, even though from the very beginning I had explained how much we had. The sales rep extremely under estimated.

On move day an unmarked white truck appeared LATE.When they assessed our items their bosses requested an additional amount. We had SafeShip negotiate on our behalf to an agreed upon number that we could actually afford (the moving company safeship hired was asking for $8000 more!!!!!!) After we all came to an agreement, we asked the movers to begin loading... and they left claiming their boss CANCELLED THE MOVE. Safeship could not get another moving company in the needed time. They said if we gave them another week they could find someone but we needed to be out of our townhouse the next day AS THEY KNEW!!!!! We asked for our deposits back since services were not rendered.... THEIR HIRED MOVERS DENIED US.

We spoke with Max in billing who agreed to refund us 100% of our deposit. Turns out Max got in trouble and instead of calling us to apologize and stick to HIS WORD we were only refunded $500. He pretty much told us too bad, and they were keeping the remaining $735 for services rendered... even though THEY DID NOT GET US REPLACEMENT MOVERS. Their end of the contract was not kept. They also threatened to claim any disputes we made a fraudulent and to tell authorities. So not only did we not get any movers from this company, they stole our money, they stole our trust, and we are telling everyone we know and everyone on social media to STAY FAR AWAY FROM SAFESHIP. This was supposed to make our move easier but instead we are out an extreme amount of money and had to handle everything ourselves THE DAY WE WERE SUPPOSED TO VACATE our property. I am livid.

Move size: 2 Bedroom Home Service cost: $4500

Prepare yourself, this is a long review. We used Safe Ship Moving to move from Texas to California in May. After talking to a few moving companies, we decide that Safe Ship sounded the best based on reviews. My initial phone call was with Blake, where I talked on the phone with him for over an hour detailing every single item in our home that we would be taking with us to California. Whether it was a large item or an item that would go in a box. Based on that price that he gave me, it seemed very fair and we knew that it was possible that when they arrived that it could be more than what he quoted us (give or take a few hundred dollars).

Fast forward about three days before the moving company was supposed to come pick up our stuff. We receive a phone call from another person from Safe Ship Moving asking about an update on the number of boxes and other things that we had. We updated him on the number of small, medium and large boxes as well as any totes and large bags that we had as these were the only updates to what we were bringing.

Based on the new number of boxes and totes we provided to this person from Safe Ship Moving the cost of moving went up about $1000. We agreed with it because we kind of had no option at that point.

Fast forward to the date when the moving truck came, three individuals showed up from Geo Van Lines based out of DFW. So, this is when we found out that Safe Ship Moving just hands off their customers to a random moving company.

When we were shown the Bill of Lading/item inventory, we noticed that MANY of the big items that I told Blake about were not listed, as well as the number of boxes I told the second person I spoke to from Safe Ship.

This meant that the cubic feet (which is how you get charged) was off by a lot. Geo Van Lines still put everything in the truck but once the new amount to the items Safe Ship did not add ,even though we mentioned it during the quote, our fee went up by almost $3000.

This was absolutely financially straining. To be told one amount then within a few days your cost to move goes up by $4000.

On Safe Ships contract it states that all moving supplies would be covered but when the moving company showed up, we were charged for every single role of tape, every moving blanket and every box that they used which is not what we were told. It’s even listed in the contract with Safe Ship. The moving company says that once the Safe Ship hands over the paperwork to them, whatever Safe Ship says does not apply anymore.

Also, when we spoke to Blake, he said that because we’re doing a long distance move the items would stay on the same truck the whole move, and that we would receive our items quickly because of the long distance and not sharing a truck with anyone else. But then when we spoke to Geo Van Lines they told us that they are picking up with the truck the had and then it would be placed on an 18 wheeler and if the 18 wheeler could not fit in the drop off point than we would get charged another fee because they would have to unload everything and put it back onto a box truck.

At this point we were so angry and upset with Safe Ship for not being honest with the move. The fees and extra costs were just adding up so much and we hadn’t even left Texas.

Fortunately, our items did show up about 10 days later in a 26-foot box truck, so we were not charged another fee. We had many dented and broken items and did submit a claim to Geo Van Lines only to be offered $35 for hundreds of dollars’ worth of damaged items. On top of that we would have had to pay to get a notary for that refund.

We learned a hard financial lesson and will NEVER use Safe Ship and wouldn’t even recommend them to our worst enemy. U-Haul will be the best option for anyone. Don’t get stuck with a moving company that will literally charge you an arm and a leg for everything the day of your move, they know you have no options at that point.

Move size: 2 Bedroom Home Service cost: $9000

Safe ship should be avoided at all cost. They sound nice and professional when you call to get a quote. Once you pay the initial non refundable deposit to them they careless. They are just brokers and the people they send to pick and deliver you things careless about keeping them safe. When I received my things, they had damaged the most important of my furnitures and did not seem to care. I feel betrayed and hurt cos I am having to look for money to buy and fix things that were not planned for . AVOID USING THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $4500

Every step of the way this company increased the price. They are not a moving company, but rather bait and switch experts. The original estimate has now increased three fold and I still don't have furniture. I was told the furniture is in Florida last week and now they said it could be another week. Allen Tiller was the first person who seemed honest, but not and then Quality control Brendan Fox helped double the price. Do Not Trust anyone in this company. I don't like to give names, but just in case this company goes out of business and sets up again, beware of these two. After three calls for delivery I was told another week.

Do Not use this company!

Move size: 2 Bedroom Home Service cost: $9600

Given a time-frame of 15-to 21 working days. It is now past my delivery date with no answers on when my things will arrive. Safe ship used a moving company Global Movers who have investigations going on with BBB and multiple complaints. I called to add a refrigerator the day before pickup, charged 200 additional and when the driver showed he said it would be an additional 800. They don't care about the so called contract. Take these complaints to the BBB.. get enough while the current investigation is going and their damn license revoked.

Move size: 2 Bedroom Home Service cost: $3000

This is the worst company I have ever used. First they are a broker company so the actual mover they used on pick up was horrible and did not show up the day they said they would and I had to be the one to call them and see where they were. Second the estimate that I was given over the phone ended being completely off and I was required to pay double the amount on the day of pick up despite the amount of stuff I had being exactly what I told them. Third it has been 6 weeks since my stuff was picked up and there is still no guarantee when my stuff is I’ll arrive. Fourth it is very rare for someone to call you back to discuss the issues you are having and there has been no compensation for anything that has been wrong at the fault of the company and the carrier. I am not the type of person to ever write reviews so please consider this review strongly before ever using this company.

Move size: 2 Bedroom Home Service cost: $6000

We hired safe ship moving to transport and store our belongings from July and then deliver in early September. We sent a full, detailed inventory in order to get a fair estimate. The moving company initially gave us a window of noon until 3:00 PM but failed to show until 9:20 PM. By that point we had moved everything to the curb ourselves to expedite packing. The movers estimated a 6 hour window to pack the truck but with our help they were able to finish in 3 hours. They did not give us the sheet with all of the inventory and extra items until after they loaded up the truck, and then at 12:30 am, they asked me to sign the totally illegible paper listing our “extra items” and pay an extra $1,600 on the spot without a clear explanation of the price increase, or else they wouldn’t take our items that were already in the truck. We were so exhausted we felt forced and harassed into signing.

The next business day I called safe ship to find out what happened. They promised to look into this and shared my concern that I was being taken advantage of. They promised to call me back within a few days. It’s now been over a week and I still have not heard anything to resolve this issue. To say I am disappointed with safe ship is an understatement. It seems they wildly underestimate the cost to get you to sign with them and then the price somehow increases by 50%. They don’t stand by their movers and they don’t seem to care about us once the job is complete. I would not recommend using them in the future.

Move size: Studio Service cost: $4800

Long Distance moving from Vermont to Florida. Absolutely horrible experience through Safeship with Derek Jones doing the cost estimation. First I was finalized for 3400$. But on the day of final moving, LuxeryVan Lines LLC was the one who did the actual moving, that means Safeship is just a Broker. A person named Ibub from LuxeryVan increased the cost to 9000$ which is 3 times more than the original quote. On the day of delivery, we are charged again 600$ to unload all my stuff into the apartment. Half of my household stuff like dining table, queen bed were broken and the boxes are opened. The bolts for both the queen beds are missing and both of my therapedic memory foam mattress are completely destroyed. Dining table is broken very badly. Leather sofa was scratched and legs are half broken. Safeship don’t care to return my calls. All I can mention is that SafeShip movers and LuxeryVan Lines LLC are totally Fraud movers.

Move size: 2 Bedroom Home Service cost: $10700

I hired Safe Ship after being told it was Veteran's owned and operated. They did not tell me they contracted out the actual moving. This was my first experience with professional movers, call me naive. The company Safe Ship contracted with was terrible. I have a claim pending but don't expect much. I hold Safe Ship responsible though they won't hold themselves accountable. They made their money up front. My possessions were lost, stolen, or damaged. I paid thousands more than was quoted because of poor packing. My grandson would have done a better job!

Thanks, Safe Ship, because of you, I will never hire another "moving service" unless I see their name on the truck. You are a sham. You give "Veteran owned and operated" the worst possible reputation. HIRE SOMEONE ELSE and do the research. Wish I had!!

Move size: 2 Bedroom Home Service cost: $8000

I regret that we answered the call from the sales rep and were sucked in by what appeared to be a very reasonable quote. Of course it sounded too good to be true, because it was. We should've read the reviews first, as we had a very similar unsatisfying experience as the other low reviewers.

We spoke to a lovely sales rep who came across as very friendly and knowledgeable. However, the quote provided for the very specific list of items that we made sure to stick to, as we read the reviews after the call, was inaccurate and unrealistic. In fact the two stars are actually for Barahona's movers, Safe Ship gets nothing.

The estimate was for 790 cu ft, which was basically half of the empty truck that arrived at our house. With movers that had no other jobs scheduled for that day. And it just so happened that was just enough for half of the items quoted. And, we had received half off the quote for accepting while we were on the call. Absolute rip off. Clearly the plan was to make back the other half by charging us double to take the rest of our items, fill the empty truck, and make back the other half of the quote.

By my estimation, we should have been quoted closer to 1,500 cu ft, which would have filled the truck with everything on the agreed upon list of items. It was a 1,500 sq ft home.

So, my advice would be to either sell all your stuff and start again. Move your stuff yourself. Or, get a quote at a ratio of 1:1, and beat them at their own game. Good luck people! (I look forward to reading the owners excuse for this one).

Move size: 3 Bedroom Home Service cost: $5400

First time using this company AND LAST Time!!

It's a scam they quote you for everything give you discounts but then when the trucks arrive they want to charge extra for everything so with my discounts that I received I ended up paying more on top of that. Time of arrival was not correct I couldn't receive anything until the 23rd they text that we will receive on the 21st then try to argue with me that I said the 18th. So disappointed!! I was to put items in boxes the furniture would be wrapped for no extra charge WRONG. Knowing it's a residential area and knowing semi's are usually not allowed it arrived on a semi. Had to rent a smaller truck to get it delivered from down the street about 100 steps away that cost was $350. The companies that the Drivers work for however were a god sent (pick-up and delivery), they worked hard and walked us thru everything in a kind manner, from taking down the furniture to putting it all back together.

However on arrival drivers were not even told that they need to put the furniture together. Unbelievably disappointed!

Move size: Studio Service cost: $2264

I paid Safe Ship Moving $7000 to move my belongings from California to Florida. They transferred the contract to a moving company in California that was unlicensed. That company delivered 37 of my 72 boxes and told me to file a claim.

To file, you need to list each item, its original and replacement cost, weight but you cannot save the file. Safe Ship told me that they were sorry.

None of 10 attorneys have responded to my 1-page summary of the disaster.

Are you moving? Rent a moving truck and move your stuff yourself! I wish I had!

Move size: 2 Bedroom Home Service cost: $7000

This company hired a moving company based out of Missouri that lost, damaged, and withheld my belongings for 3mo. This company has unanimous 1 star reviews across every media platform. AND that same moving company is actively being sued by the attorney general of Missouri for their fraudulent moving practices. SafeShip claims to look out for veterans and to throughly vet the movers they contract yet they contracted a 1 star company that is actively being sued. Not until I threatened contacting the state’s attorney general did Safe Ship bother to help me track down my belongings. How do you hire a company under investigation?

Move size: 4 Bedroom Home Service cost: $15000

I booked with safe ship moving services back in August. They set me up with a great moving team and I am glad that I found them. It is a great relief to be in my new home in TX surrounded by my family and belongings again. If you have special needs for your move call safe ship they will design the move to fit your needs. Not only did they do an amazing job at pickup they split my payments into three payments and gave me thirty days of storage while I looked for my forever home in Texas. From one Veteran to another, Thank you to all the men and women that helped my family. 5 star moving experience for sure.

Move size: 2 Bedroom Home Service cost: $8000

I can say without a doubt that booking my move through Safe Ship Moving was the largest mistake I made when coordinating my cross-country move. After getting estimates from major, reputable carriers, I received an estimate from Safe Ship that was significantly cheaper. Given that I wasn’t moving that much stuff, and promises (which I later learned to be outright lies) of Bruce over the phone, I decided to go with Safe Ship. If I was smarter I would have noticed all of the red flags at the moment and not when thinking about the situation/reading federal regulations later.

Red flag #1: Payment method. Paying the broker fee could be paid via debit card, but actual moving fees had to be paid in cash, postal money order, or Venmo. So, no way to reclaim funds if something goes wrong. The US DOT Federal Motor Carrier Safety Administration Household Goods Program actually specifically says not to use companies that require this. If only I had researched better.

Red flag #2: High-pressure sales. He kept saying “yes I have this exact amount of space available on a truck but you have to reserve today because space is limited. Yes we have a truck going there” etc. As you’re about to see, there was never a truck. And in fact, the estimate of needed space was very wrong.

Red flag #3: Safe Ship does not list the movers/carriers they do business with on their website. This is actually a requirement of the FMCSA and I have submitted a complaint to them about this.

Despite providing a detailed list of everything we would be moving, when the actual movers arrived the cost jumped by nearly $2000 because the estimate was about half of what it cost.

The company our move was sold to, Arena Van Lines, clearly had no intention of actually delivering our move. We were repeatedly told they did not have a truck, did not have a driver, etc. After 6 weeks of our belongings being in storage, we had to arrange to have them re-delivered at the origin city so that we could move them ourselves. I cannot comment on the rest of that due to pending legal action.

I attempted to have Safe Ship assist on our behalf during this entire process, and with each phone call, I spoke with Princess who was exceptionally rude and made it clear that Safe Ship had no interest in our move once they were paid.

Before you book a move with anyone, make sure you have read everything you can from the FMCSA website and know your rights. Learning and knowing our rights is the only reason we were able to recover our belongings.

Move size: 1 Bedroom Home Service cost: $3358

Poor communication after very pushy to book. In the future I wouldn’t use a broker as the moving company they paired me with had hundreds of 1-2 star reviews, and only told me the name of the company an hour before they were due to arrive which took away any options I might have had to discuss these concerns and put me in a corner of using the company or being stranded. It’s easy to do the smallest bit of due diligence. Seemingly in violation of contract they didn’t mention insurance options to me on booking, just hoped I wouldn’t read the contract and would sign away my right to full replacement. The person I worked with from safe ship told me to reach out any time but when I did reach out either did not respond or forwarded my emails to customer service who responded with generic form letters. Ultimately my things did arrive in fairly good condition but it seems more like luck than good company. I would skip this company in the future and just hire accredited movers with good reviews since it’s clear safe ship doesn’t care to do due diligence on past performance or reviews of movers they hire. You may have a good experience or a very bad one but I wouldn’t leave it up to chance

Move size: 2 Bedroom Home Service cost: $5000

I used this company in June 2022, moving from one state to another. I got to small of a truck and needed them to finish what I couldn't fit. Estimated cost wasn't to bad and they have you pay a third as a deposit, a third at pickup(cash), and the final at drop off, (also cash). Well they contract out and these guys wanted over twice as much after they had most of the stuff on, because it was more then estimated, to which I strongly doubted. Three weeks of calling Safe Ship to find out that they had no idea where my stuff was, and would get back to me the next day( they never did). So I started calling the contractor on my receipt who promptly said "we were waiting for you to call because you didn't pay my driver enough when he made the pick up". I said that I paid whay he said to pay. I had to send the balance of pick up before they would begin to deliver it. Mind you, this is almost a month since pickup. I had to come up with the rest,( a lot) before delivery. So 4 days after all that comes these guys, obviously different people and different truck. Unloading my stuff on a dolly, and I plainly see fragile on the bottom of the stack!! So, ahain, obviously I have a box full of broken stuff. And missing stuff!! I tried to at least get my money back from Safe Ship because the rest was cash and they fought my credit card dispute. Safe Ship said they would fight it because I didn't call and tell them. They don't know what's going on! Some of my missing and broken stuff I have had for many, many years!! It says no exaggerations in your review and there is absolutely zero here!! I would give a negative 5 if possible! It really hurt my pocketbook!!

Move size: Partial Move Service cost: $6200

They did not quote us correctly (after going through our home goods 3 different times) and sent a carrier that charged us an additional $4,000 to move our household. Not only were they late, but spent 12 hrs. packing. The warehouse where we are our goods are being stored also charge us 3X's as much as Safe Ship quoted us. When we finally get our goods we will have paid $7,000 more then they quoted us. If we knew we would have had to pay this much we would have gone elsewhere. When we tried to contact them to get it straightened out they will not return our calls. DO NOT USE SAFE SHIP

Move size: 3 Bedroom Home Service cost: $7000

I had an absolutely horrible experience working with safe ship. First of all, when we were given the estimate, they did not tell us that they were a moving BROKER and not the one doing the move. After booking, a random moving company that we knew nothing about (Primavera Movers) showed up to our home. It started with the company increasing our original estimate by $2,000 AFTER loading all of our belongings on the moving truck which is against the law. They then went on to try to scam us out of $600+ dollars for "extra material" costs that we did not approve or agree to. I spent 3 hrs on the phone with them and the moving broker just for them to take only $300 off and say they would work on the rest which they never did. We were given a delivery estimate of 1 to 10 business days and they showed up over a month later (26 business days). We called them numerous times and they wouldn't even answer the phone. No one would speak to us. And when I would email them, they would only give a generic response about a 21 business day time limit that they have per the law, but then proceeded to take even longer than that. I sat in an empty home for over 1 month. Safe Ship did nothing to help this situation. In fact, every customer service representative was very rude and acted as if I was bothering them when I called to see how I could get my belongings. One person in particular, Rachel, who is supposed to be the manager told me that she could tell the movers to use delivery people who would break my things if that would make me happy and if I didn't want that then I should just stop calling to ask them where my belongings were. After a month of going through this we spoke with a higher up manager named Max who seemed to be angry at the situation at first, but then just stopped answering our calls or helping us in any way. This was one of the most stressful situations I've ever had to deal with. Please BEWARE and don't do the same.

Move size: 3 Bedroom Home Service cost: $6980

Safe Ship sold my move to J&B Relocation. https://www.jbrelocation.com/. The absolute worst movers ever. Don't answer the phone, take forever to respond to texts, LIED over and over about the delivery date of my goods, and then when they broke a bunch of my wife's ceramic goods, they offered $50 for $700 worth of claim... and said if I took the $50 I would agree not to write a bad review!?! Are you kidding me?

KEEP the $50... I'm writing the worst reviews ever for this crap company on every platform I can find, just to warn people.

Move size: 3 Bedroom Home Service cost: $10000