Safe Ship Moving Services

This was the worst moving company I have ever dealt with and I have moved around 7 times now. Safe Ship was the most unprofessional company that changed the dates they would move me 3 separate times, charged an extra $1, 500 the day of moving for “not enough space on the truck and items were too heavy” even though we were under the amount of things that we told them we had. The movers made us pay an extra ,$1,200 in cash the day of randomly and said if we didn’t they would not take our stuff. The movers also did not even move everything into the house as they set our headboards for the beds outside and just left. The “customer service” also told us at first they would not ship our stuff out until 2 weeks later than was agreed upon and told us they would only move it when we originally talked about for an extra $300 and we had no other option but to do that as it was 2 days prior to when we had to move that they told us that. Do not ever use this moving company unless you want to pay an insane amount of money last minute and also not have all of your stuff taken as well as damaged.

Move size: 1 Bedroom Home Service cost: $3500

I am elated to have been given an opportunity to write a review about Safeship moving. I would NEVER recommend them! Do NOT go through a third party when moving. Go straight to the source! I was given misinformation and certain things were NEVER disclosed to me! I submitted my order on December 14th. My belongings were picked up from my storage unit on December 18th JUST to now be sitting in some warehouse! I requested my belongings to be DELIVERED on January 4th! I was notified on December 28th by a random email from "customer service" that my movers have 7-21 days PAST my first date of delivery (January 4th) to deliver my things to me. NO ONE EVER DISCLOSED THIS TO ME! I would have been better off purchasing a flight, flying across country, renting a U haul, and driving my belongings back across country! It would have saved me a LOT of money AND time! It is now January 10th and I have NO ETA on when my things will be here! I am living in an empty house with nothing!

Move size: 3 Bedroom Home Service cost: $10000

RUN!

1.High pressure sales over the phone to my wife.

2. Lowball estimate to get us to sign on the dotted line.

3. Promised a Venmo payment would be fine - mover did not accept.

4. Mover charge and additional 35% above the final quoted price. This dollar figure was 225% of the original lowball quote over the phone.

5. Mover refused to take our hot tub which was the whole reason we contracted through them. I had to get a trailer and drive 1300 miles to move it myself.

6. Company would not provide arbitration paperwork when requested.

7. Company would not return phone calls.

Move size: 4 Bedroom Home Service cost: $16000

Do NOT use Safe Ship. Learn from my horrible experience and find a different moving company. The initial quote seemed amazing and a representative helped me with it all over the phone. They said it was very rare for the price to go up upon pick up because the overestimate the space needed. Then after committing and paying a deposit we received a call a few days before pick up and guess what, the price had increased when we added “most commonly forgotten items”. This should be a list they go over with at the time of quote not 2 days before pick up. So we had to pay an additional deposit for the added space. It only gets worse from here. Upon pick up they walked through and said it would all fit on the truck.. it did not, only half our stuff did. Long story short they had to make 2 trips and our price more than doubled from the original quote. To make matters worse, the customer service representatives are rude and unapologetic. We were told we could just leave our items there if we didn’t want to pay more. When I expressed my frustration to them for underestimating our space I was fed the same line over and over; “we can’t account for large and bulking items”. So even when you tell them exactly what you have to move which include large and bulky items (which I did) they do not account for the space on the truck. The moving team that was sent to us had ZERO respect for our property and many items were damaged and broken including my 5 month old daughter’s crib that was literally shattered. They also delivered our second truck at 10pm at night. We had to make arrangements for myself and my two young daughters to sleep somewhere else because we were told they would not come back if we couldn’t accept our items at that time. The amount of disregard they have for you once they have your money is disgusting. I have no clue how they are rated the top moving broker. Save yourself the stress and your money and stay clear of this company.

Move size: 4+ Bedroom Home Service cost: $17000

Tim Leni quoted me for $3,500 for my move and we spoke about everything in great detail that I would move ! He assured me on the phone that this would be the price because he does this everyday ! This was a lie and I’m sure the company knows this but they don’t care because regardless they have already collected their piece of money by the time you find out the price changes !!!! This company takes their chunk up front of what they make from the deal because they are brokers and when the movers got to my place it cost over $8,000. They don’t care that they low ball you initially to get you locked in because their money for the move is secured already from day one of signing on !!!! After they get their money they are done made their quick $2k from simply lying!!!! I’m sure there is a million excuses this company can say but just know you can give the most detailed list and your cubic feet estimate will be way off than pick up cost and there won’t be anything you can do about it cause guess what you won’t know until last minute when the movers show up ! I advise anyone to not use them and to go directly through movers not these lying behind people !!!!

Move size: 3 Bedroom Home Service cost: $8000

Let me start by saying, this was my first time using a moving company. Even though I provided Safe Ship with a detailed list of everything that would need moved, the space they reserved me on the truck wasn't enough, so I had to pay extra (~$850) on pick-up day to get more space. They also didn't tell me the pick-up/delivery would be contracted out to a small, independent moving company; this was something I found out later. I get that this is something stated on their website, but as a first time user of these services, I would've liked to be told this when I signed a contract with them. I was also given a delivery window of 1-10 days when I signed. My stuff was picked up on 11/25/22 and that was the last I heard from the moving company until 12/14/22. I called, emailed, and texted the information provided to me at pick-up and nobody answered or returned my messages. I had to call Safe Ship directly, and even they couldn't provide me with information on my delivery. When I was finally told my stuff would be delivered, it was day 15 (since they don't count weekends). At this point, I'd been sleeping on an air mattress for almost 3 weeks. I was told my things would be delivered 12/16/22 around 12pm. I cancelled my plans with my mom, who was visiting from IL, so we could be around for the delivery. At 3pm, I had to call because I hadn't heard anything, and I was told delivery would be pushed back to 6pm. We ended up agreeing on an 8pm delivery time due to an event I needed to attend at 6. By 9:45pm, I still hadn't heard anything, so I called but nobody answered. I spoke with Safe Ship and they couldn't get in touch with the delivery driver either. My stuff was finally delivered on 12/17/22 around 9:30am. Things were broken/unusable and needed replaced. For all of my troubles and their lack of communication, they gave me $100 off. $100 off a roughly $3000 move, which was more than I was quoted... super helpful. For what it's worth, Safe Ship tried to be helpful by reaching out to the moving company themselves, but this experience was a 0/10. There was a serious lack of communication, they did not stick to the delivery window, they made me waste an entire day with my mom while we waited for a delivery that didn't happen, and the only time I received updates was when I reached out myself. I would not use them again.

Move size: 1 Bedroom Home Service cost: $3200

This is the most horrible company!!! They use 3rd party "people" not companies to move your things. From the beginning, I was given a total and paid the deposit. I was moving things about 600 miles one way. The people knew the distance when they agreed to pick up the items. I was told I would be given a 24-hour notice. I got a call at 10 am and was told they would be there by 4 pm, which I could not get off work. I asked if there was another option. The guy I was talking with was very rude and disrespectful. He told me he would take my things and bring them the next time he was in the area. My things went from Ohio to Georgia and I am in NC. There is no way to track the items. I was told there would be an additional charge at pick up for gas and for packing the truck, which was already charged in the contract. When my card was charged there was an additional cost of $1,000 and never got a receipt from pick up or drop off. When I finally got my items, they thought they were going to just drop off my items in the living room. When I agreed to the initial contract, I was told that they would unload and place items in appropriate locations. My 13-year-old son had to help them put things together. Then they left all their trash on my front porch. They asked if we wanted them to take their trash and we said yes. They left if all on the front porch. I called safe ship over 10 times and NEVER got a phone call back after they kept saying they would look into it. To this day, I have not heard from them. They were going to call the driver and ask about the invoice. The driver never answered the phone. This is the worse company. If I would have known all this, I could have saved a lot of money and headache by getting a UHAUL and moving myself. I thought this would ease the pain considering I was mourning a death in my family, which is why I had items moved. I do not recommend this company AT ALL!!!!

Move size: 1 Bedroom Home Service cost: $3000