Safe Ship Moving Services

My quote with Derek M was great. Budget mattered greatly to our family as I am a stay at home mom so we shopped around. Luxury Van Lines came to pack our items and the man in charge told us upon arrival the cost would be over double our quote. I understood it was an estimate but i was accurate with our inventory. Our original estimate was around $2,000 and we paid in total about 3,600. We had maybe 5 or 6 extra boxes, not double. They were careless with our items while disassembling and packing. The man in charge then told me that they used even more space than the double he already told me but he would do me a "favor" if we just tipped the men. We were already going to tip but he kept asking how much we were tipping and it felt like bullying at that point. When they left we discovered they left multiple items behind that were tagged. These items totaled well over $1,000 and because out our limited space in the car we had to get rid of them and have since had to replace those items. I reached out to customer service with safe ship and they discussed with Luxury to adjust the price, Luxury then told me they would "discount" $200, and then $400 after I pushed further. this doesn't begin to cover the losses. They said this is all they would do as the estimates are "almost never accurate" and they collected "almost everything" on the inventory list. Unacceptable but at least we were getting something. The delivery was a nightmare as well as the driver didn't have the updated amount from Luxury and it was a weekend when they weren't in office. He was rude and didn't want to accept the amount even when I showed him the email from luxury. He then tacked on extra fee for long haul carry even though the distance was less that 75 feet to our door.In the end I feel like the fault lis equally with Safe ship for inaccurate pricing on estimates if they are truly never accurate and with Luxury Van Lines for their carelessness and rude behavior. Even their customer service reps were rude. I could give so many more details with proof but the main point is find a different company. Unless budget is no concern whatsoever I imagine this happens a lot. We were bullied and lied to all along the way but we had a strict timeline and no other options. Don't let this happen to you.

Move size: 2 Bedroom Home Service cost: $3600

I normally don't write review but this company had me so frustrated that i have to write this review so other people don't fall for it. Avoid this company as much as you can. I fell in their trap of giving lower estimates. I told them 40 boxes on my initial estimate but instead of 40 they put 30 boxes. They also purposely estimate all the items you list out to be way lower than your actual sizes so their first estimate is always very very very low. They do this to make sure you get lower estimate and then they will lock you in with their so called 'Binding Contract'. I paid 900 dollars just for that binding contract. I ended up paying double the price i was initially quoted and estimate were off by 400 cubic feet which was almost 100% more than the initial estimate, i mean how can you be that off when i listed out every item on the stuff i was taking. They also sent out trucks guys who were very very disrespectful and were estimating things incorrectly. The guy showed me 500 cubic space in the truck initially so to make sure i told him can you please measure the L X W X H. When he gave me the measurements and i calculated the cubic feet it turned out to be on 328 so the drive was basically cutting 170 cubic feet space from my 500 cubic feet which is what i paid for. Also the truck guys were not utilizing the space properly so when i told them to utilize it properly they get angry and at some points there were even cursing at me. This is one of the worst experience i have ever faced and i was frustrated at the point where i was ready to cancel everything and ready to pay cancellation fee just to make sure companies like these don't get business because they do not deserve it. Please avoid this company as much as you can.

Move size: 1 Bedroom Home Service cost: $4000

These guys are the classic example of bait and switch. Either that or they are clueless as to how their industry works. My initial quote was for 500 cubic feet. Fast forward to Safe Ship Moving calling me a week or so before the move to go through my updated moving specs. I went item by item by item. I went through the boxes, their sizes; the furniture and all the little things to be moved. I did forget the vacuum cleaner, shampooer and a rug. My cubic feet went up to 690. I put an additional $500 down on top of the initial 2K. Frustrated, but it is what it is. I was confident that after that item by item inventory, I had a cost pretty close to a lock. Nope. The mover’s showed up and said there’s probably an extra 200cf and it would cost an extra $1009. This is after I sold a bunch of my big stuff off. Reduced the box total and instead of cubic feet going down, everything went up. How is that even possible!? The actual movers told me I could take it or leave it. But know, Safe Ship (the broker) doesn’t do refunds…at least not by the time the movers show up. So there I am…stuck! I can pay to play or take my deposit $2500 loss and back out. I decided to play. The contracted company, Frontline Movers, packed me and loaded me up. They were really cool dudes. They told me that brokers are not boots on the ground and so they can’t offer accurate estimates. Good to know moving forward. However, when my stuff arrived at my destination, my stuff looked like it had been dragged through a war zone…twice! Yes, it was that bad! Boxes ripped open, refrigerator dented and deeply scraped, pieces lost. The folks at Safe Ship were very pleasant and very nice. They will smile right in your face and cover all the dog crap with sprinkles…lots and lots of colorful sprinkles. It’s still dog crap underneath though! If you are down for the okie doke upsell, then Safe Ship Moving Services are your guys. If you want fair and accurate business practices, you should consider looking elsewhere. Better yet, skip the broker. Just search the internet for their reviews. I should’ve searched deeper. Let my misfortune be your caution!!

Move size: 1 Bedroom Home Service cost: $5900

Awful experience. Upon arrival, the first thing the movers told me was that my "inventory list did not matter". After seeing the space that Safe Ship quoted me for, it was clear that all the things I had in my inventory list would not fit. After many calls or reviewing this list, to which I provided measurements of the major furniture. The additional amount I'd have to pay for further space was not worth it at all (it was absurd) and I had to leave many things behind last minute. After 10 days waiting for my things to be delivered, it got worse. I had 7 broken and damaged objects. The boxes were clearly thrown around, regardless of the FRAGILE labels I had put on them One of my bags, that had all of my shoes inside, was nowhere to be found. Specifically expensive shoes. After contacting the company that same day, I was told they'd search the warehouses for it. In no moment did I receive any updates, I only did because of me constantly reaching out. Days later, I was told that bag was not in my inventory list. To which I responded with a picture of the item highlighted on the sign inventory list as well as a picture of all the bags that were placed on the truck, that one included.I was then told to file a claim, with clearly no effort from their part to locate it and no apology whatsoever. I filed the claim, taking my time to link all the pairs of shoes that were missing. There was a total of $2,100 in that bag and I received $18 IN RETURN! EIGHTEEN DOLLARS! I tried countless times to reach my "representative" from Safe Ship to see if there was anything I can do by myself...reach out to someone, ANYTHING! My emails were not responded, when I called he wasn't around and none of my calls returned. Please don't fall for the scam. They are irresponsible and inconsiderate.

Move size: 1 Bedroom Home Service cost: $3518

Reasons why it was bad

- when the movers (Petra Pro Movers) arrived at our place to load, the estimated price they gave us was double what the initial estimate was. Whatever estimation tools were used to determine how much space would be taken up were way off.

- when I called safeship to work this out, they said they would be in touch me about adjusting the estimate on the receiving end if we didnt take up the whole truck (and we didnt, I sent a picture). She never called back despite me calling her and safeship multiple times over 2 weeks

- when i called safeship about projected date, they said they had no idea and could help no further. So i had to call the movers company myself and basically bypass safeship. That worked - I got someone with Petra Movers who was able to make some calls.

- on delivery, the foreman was very rough with our belongings. There was also a bag of clothes that didnt belong to us (how did that happen) and he threw it on the ground multiple times

- three pieces of furniture were broken. For one, the foreman jammed a piece back in, said he would come back with wood glue to fix it, never came back.

Fortunately, they did reassemble our stuff (though I had to ask them repeatedly), and the other movers were very nice and professional.

Would not use again or recommend.

Move size: 4 Bedroom Home Service cost: $10000

When I first contacted Safe Ship, the people there seemed so helpful and willing to help me because I was on a very tight time frame due to having to make a sudden move to get my first job out of college. I let the movers know that I needed my stuff picked up and moved to the location within about a week and that I had a kinda tight budget. They told me that although it was a pretty tight timeframe, they should be able to find a contractor in my area who can get it there since their estimated time frame was 1-10 days due to my move being a 700-mile trip. Now enter the movers, When the movers first got there I was pretty optimistic at first until they told me that my one-room-sized move was going to take 600 Cubic feet somehow instead of the estimated 350 and I was pretty skeptical since I was almost certain it wouldn't, but I was on a tight timeframe and couldn't just cancel at this point since they had already started loading so I received an unnecessary extra amount of $1500 to pay for that. The next red flag was when they tried to get my payment, they were somewhat insistent on getting me to pay in cash (which I didn't and instead paid through Zelle). Afterward, I had one piece of furniture on the second floor where my apartment was, and so since I saw the policy was the first 7 stairs free. I assumed that this meant they'd just count the stairs to get to the second floor. Instead, the guy starts from the step to get onto the landing to walk towards the stairs, then goes up the stairs and walks all the way to my door and claims that it was 35 stairs and that it'd be $425 for the one piece of furniture. After that came the real disaster, the delivery. On the day of my move into my apartment, I called the movers and asked when they would be there since I had let both them and safe ship know that I needed it there by then since I started work Monday. I was then informed that they wouldn't be there that day b/c they had put the 1st delivery date as the day of my move-in and not the next day after pickup which is when it was supposed to be. I was then informed that Id have to wait till next Sunday which pissed me off, but fine, so I slept on an air mattress for the week. Saturday rolled around and I called to see when the ETA would be for tomorrow since he told me they'd be there then at first. The guy then tells me that they won't be there tomorrow b/c they wanted to wait until they had more orders for moves bc apparently it was convenient for them, and then he said that technically they had two weeks to get it to me but that it would be there on Tuesday or Wednesday of the upcoming week. Wednesday rolls around and I call again to get an ETA and the guy then tells me that they just loaded the truck but that they wouldn't be there until Thursday, Friday, or Saturday which told me absolutely nothing and at this point, I was extremely dissatisfied because I had been sleeping on an air mattress and had no possessions for two weeks at this point. Finally. we get to Today, Saturday, The movers at first say that I can expect them to be there around 12:45, but then I suddenly receive a text fifteen minutes after I called and they said they'd be there tomorrow morning, another slap in the face. After about 2 hours from then, they text me and say that I can actually have it delivered at 8:00 PM today if I was available, at this point I just wanted to be done with this S***show so I said fine. They show up and start to take my stuff off the truck and I look at it all and see that about half of my boxes and plastic totes were either smashed or broken and that a lot of them were thrown into the truck whichever way worked for them because some of the boxes were placed upside down inside the truck. The problem I forget to mention here is that the driver for the company, All Together Movers (not All Together Moving, which is who I believe they are trying to impersonate with the fact that they themselves have no website, online contact info, and have a D+ rating on a BBB search), had me sign the Inventory list confirming the condition of items BEFORE he even took anything off the truck; Thus, I ended up with smashed up stuff and they acted like it was no big deal and after putting down everything they thought I had, they left without even confirming with me that it was everything. I am now without a trashcan, two lamps, and I ended up having to spend $4800 instead of the $3100 estimate I received.

Move size: 1 Bedroom Home Service cost: $4800

Safe Ship did an excellent job with my move from Alabama to Maryland in June 2023. Two men loaded my belongings in a little over 2 hrs. My delivery process went great, too! From my first intake call, inventory call, and arrangements for my move, Safe Ship definitely eased my stress for a long distance relocation. The four men, two for loading and 2 at delivery doing the physical work were personable, hard-working, and handled everything with the utmost care. Customer service went above and beyond for me with patience and full explanations along the way. As a proud military widow heading to the next phase in life, Safe Ship gave me security and peace of mind. The price point was reasonable and the entire experience positive. Every individual who worked with me to guide me in all aspects, reassured me and provided the best support! Safe Ship Moving was an optimal choice!

Move size: Partial Move Service cost: $5899