Route 66 Moving And Storage LLC

The reason why I hired Route 66 is because they are the ones with the most trucks of their own. The biggest company should know what they are doing and will do things properly right? Well, they know what they are doing: they were fooling me!

They say they will use their trucks because they are a transporter and not a trader. That is a lie! Yes, they do have their trucks but there is NO GUARANTEE that they won't send someone else to do the job.

They say they are prepared so you don't get charged all kind of extra fees. FALSE! They don't follow-up on dates they schedule, they don't ask if your garage (building in Brickell) will have space for a 13ft high truck. So, that cost me an extra $200 on the day. Paid directly to the movers (who had absolutely nothing to do with Route 66). And I had to be happy, because the alternative would be to pay an extra $350, suggested by the companies Operations Director.

By the way, this Operations Director says "it's nobody's fault this happened!". The nerve! It was nobody's fault by I had to pay for it!

Then, of course, they don't deliver it in time. My furniture was supposed to arrive on a certain date but it arrived 5 days later. And I had to pay for an extra 4 days in a hotel.

But why did it get delayed? Because the hire a driver then smash everything into his truck and he starts traveling. He delivers stuff in Texas, Colorado, Arizona. Then the truck is kind of empty so he gets more contracts for California (hey, he is increasing his efficiency, that makes sense - but it consumes time). I called Customer Service and all they can say is "here is the driver's phone number, you should call him to confirm the delivery date". BUT I DIDN'T HIRE THAT DRIVER! I HIRED YOU GUYS!

This is what I learned: don't trust sales people that say everything will work perfectly and that their company will do everything and be responsible for everything. I had the opportunity to talk to another company and when I asked if they would use their own truck and driver to transport my stuff, the salesperson said "look, all transportation companies are also traders. A long distance move like yours will be put in a hired truck."

I wish I had hired them instead. Those were being honest.

One more thing: the salesperson at Route 66 is all available for us while you don't close. He simply stopped answering his phone when I called him because the problems started to appear! This is totally ridiculous!

Move size: 1 Bedroom Home Service cost: $3200

THE. WORST. COMPANY. EVER. stay away. Will definitely be filing a complaint with DOT/FMCSA.

Let’s begin with the part where we were quoted $2700 for the move, but once the dudes came to pick up our packages they raised the price to $5700 prior to even walking into our apartment. Movers scratched the walls of the condo. No masks on. It took 3(!!!!) weeks to receive our things in Illinois (moving from miami) and every day unprofessional customer service representatives were giving me a new time frame of arrival coming up with new reasons why it is taking so long. The final version was - the driver had COVID. So, once the driver arrived I wondered how he’s feeling after his disease, turns out he was never sick. Don’t believe any of the good reviews, they are most likely bots.

The boxes arrived broken with damaged items inside. No one puts furniture where it belongs cause they are charging $75 per flight of stairs. No way our stuff took 900 sq ft as charged per these scammers. A nightmare of a company to work with. Save your money and nerves and TIME, seek elsewhere.

Move size: 2 Bedroom Home Service cost: $5700

How a company like this can be in business or not be illegal is beyond words, they clearly pay for fake reviews. They were and continue to be the most unprofessional, unethical and dishonest company that I have ever dealt with in my personal and professional life.

The nightmare began when their quoted move price doubled the day they arrived (which was the day before we left & a day later than they said). They then kept my items in Florida for 3 weeks, even though every step of the way I was assured my items would arrive in Wisconsin just a few days later, no more than 4.

During those 3 weeks, no-one would give me a status or eta of my items. I had to use a government contact to get a direct phone number to the warehouse hardline to get someone in dispatch and get any real information.

False Points:

1. They subcontract every step. I have dealt with Route 66, Jacobs Movers and I don't recall the name of the delivery company.

2. Anytime you call them, you will sit on hold for at least 15mins with the same bad song on repeat.

3. The "friendly" person you sign up with, will never answer your calls again.

4. They will not answer emails.

5. They will 100% hold your possessions hostage.

6. No notice of arrival, actually told me that they say 24hrs but don't even try.

Please do not be fooled by the positive reviews, I was, this is not a good company. I will be leaving a review everywhere possible to hopefully help people not be taken advantage of, to not be treated as I was.

Move size: 3 Bedroom Home Service cost: $8800

In May I went with Route 66 when I believed they were a reputable outfit. They swore they were NOT brokers and my moving needs were very important to them. Right! I learned they indeed were brokers who ultimately did everything a broker would do. They even insisted on another payment upfront that put them in the same league as the "brokers" they swore they were NOT. To top it off they sold my job to another broker who is turning out to be worse than Route 66....if that is possible. Now well into my fourth week I am still waiting on Van Lines USA to make the delivery of items that were picked up on July 20 and promised in 2-3 weeks. Promises mean absolutely nothing to either company. The wait is endless even though I was very generous to the movers who arrived on 7/20/21, one of which sadly helped themselves to a prescription in my medicine chest. So I caution the public. Avoid Route 66 at all costs. They will tell you everything you want to hear and completely deceive and rob you. Please don't make the same mistake I made. I am learning the hard way.

Move size: 1 Bedroom Home Service cost: $3100

Stay away from this company for your own benefit! After getting daily calls to push for us to choose them as our moving company, we signed the contract with them to move us from CA to TN, and then it was almost impossible to get a hold of their representative or anyone else! We would have to wait on hold for minimum 20 minutes to over an hour for them to pick up, and they would pick up and immediately hang up as well, just to start the callback and waiting process again. They also DON’T tell you that they are just a broker and they subcontract to another company after taking 33% of the fee.

The deadline of getting out of our house in CA was approaching and they kept postponing the pick up date! They ended up having another company pick up our stuff a day after we were supposed to be out already. We had to basically sign a new contract with this carrier and you didn’t even have time to read/review it because you knew you just had to load your things and get out of the house. They charged us for extra things that we did not agree upon with Route 66, but we had no choice because we were already a day late to move out for the new tenants. There were so many lies and small print in the contract to cover themselves for any situation. Our things came 1 month after we were originally pick up and most items and boxes were damaged and we had a few missing items.

The whole process was extremely stressful to deal with. Route 66 lied to us and made promises that they didn’t even try to keep! After the whole mess, they don’t want to take responsibility for anything since they were “not” the actual movers!

Moving is a stressful process to begin with but this company made it horrible. After reading all reviews and BBB complaints about them, I don’t know how they are still in business!

Stay away from them if you don’t want to end up regretting the day you contacted them!

Move size: Partial Move Service cost: $14000

Stay Away!!!! I initially paid a deposit of $3,839.17 for a move from Virginia to Florida. The total cost of the move would have been $13K. A driver showed up to my home on Sunday looked at everything that their company needed to pack, as I was paying for that service. 15 minutes later the driver left and would not move my household items. Route 66 was no where to found on a Sunday. We contracted Three Dave's Moving and these guys were great. Call Three Dave's Moving.

To date I have not received my deposit back. Everytime I call and eventually get a hold of someone I'm told it was my fault and a refund would not be given.

Crooks!!! Run Run Run!!!!!

Move size: 4+ Bedroom Home Service cost: $3839

AVOID THIS COMPANY AT ALL COSTS!!!! I hired Route 66 for my move, and initially was so impressed by their friendly sales reps, and thought this move would be a breeze. (During and after moving day, forget about the friendly sales reps, you are in the lion's den). Long story short, the company scammed me out of $3,800!!! They lost and damaged so many pieces of furniture, charged me almost double for my cubic footage (then threatened to hold my stuff hostage if I didn't pay the overage), and charged me for services I didn't sign up for. I called/emailed/filed complaints to Route 66 and every company I could think of (Dpt of Transportation, Attorney Generals, BBB, you name it), and Route 66 either did not respond, or responded by saying it is not their problem. My fiance and I, both college students, are scammed out of thousands and thousands of dollars, and Route 66 has not given us a single penny back. (Despite us buying insurance through them…Hm fishy!!!)

Hiring Route 66 is honestly the biggest regret I have had of my life so far, as it has put us under SO much financial and emotional stress.

Please. Head my warning!

Move size: 2 Bedroom Home Service cost: $4861

Route 66 Moving & Storage was given a deposit of $1337 on Aug 3,2021. Later that day, I canceled the move. The contract said I had 27 days to cancel. The company continues to refuse to return the deposit. Every excuse in the book was given. I still have NO money. The BBB tried to help but they got the run around also. I would be forced to take them to court. As a widow and senior living out of state now, this would be very difficult for me. Keep this in mind if you consider using this company.

Move size: 2 Bedroom Home Service cost: $4884