Route 66 Moving And Storage LLC

I am a customer who signed a moving contract in April and used the moving on May 10th. My house was a two-bedroom condo and the first person in charge was 1200 cf and gave me an estimate of $3,200. I was burdened with this price, but I signed a contract because it was my first time to move to another state, but it was strange that I had to pay one-third of the total estimate as a down payment, which was unusual, but I couldn't because I was a customer. However, people who came to pack said that we had to pay extra because we had a lot of luggage. And he said that we had to pay an extra $3284 because our luggage went over 490 cf. I was dumbfounded but threatened that the truck driver would turn if you didn't pay the surcharge and that I wouldn't have to pay the surcharge. But the truck driver who said he was close didn't come and arrived a day later than he promised. I left at such a huge cost, but it was only after I broke the date I promised to arrive three times. They demanded an additional 1,100 dollars, saying that the 16-wheel truck could not reach the destination, so they had to shuttle to a small truck and pay separately for the 38 stairs. I've gone mad. The initial estimate of $3,200 came to a final $7,600. More to the point of view, the three-tier drawer did not arrive among the luggage. It contained supplies and other consumables, but no matter how much I contacted them, no one responded, no one answered me, no one answered me. I'd like to give this company minus five stars if I could. If you are considering a board member, we recommend that you never choose this company.

Move size: 2 Bedroom Home Service cost: $7584

After jacking us up for 25% over their so called binding estimate the company picked up and stored our possessions in their warehouse while they searched for a driver to deliver them to our new home in Las Vegas. What they promise you has nothing to do with their contract. They are the worst kind of used car salesmen selling themselves as a moving company. Do not do business with them. We are now buying survival home furnishings while we wait weeks more for our possessions. Who can afford that. They are crooks.

Move size: 2 Bedroom Home Service cost: $4100

USER BEWARE!! SCAMMERS!!

Do not use this moving company they are liars and scammers. They hold your property hostage , put you on hold when you call and are rude as hell plus if someone actually talks to you its lies. The customer service manager John is the worst of them all. I hired them in April 2020 and got my furniture end of June 2020. I have to babies under 2 and needless to say I needed to buy 2 new cribs all new clothes and toys. This moving company quotes you one price then charges you more when they deliver and wont unload until you pay. IF YOU THINK YOU HAVE A SET DAY BE PREPARED TO BE LIED TO AND TO HAVE THEM NOT SHOW UP..UPPER MANAGEMENT IS RUDE TOO!!

I CANNOT STRESS ENOUGH DO NOT USE RTE.66!

Move size: 1 Bedroom Home Service cost: $2100

BEWARE OF THE GREAT REVIEWS, OBVIOUSLY NOT TRUE.

Contracted with route66 for $3900.00. Paid the first third and awaited the move. The day of the move is when the Thugs arrived and the contracted amount was upcharged $2100.00 more. No one at the business avail to contact. Must move out as we just closed and the buyers are moving in. Loadout after upcharge now goes ok but the delivery now becomes the nightmare. Customer service is just avail to placate the noisy customer with no information when called. You a literally at their mercy and believe me- they are not merciful. Not delivered on time. The guy in a Ryder truck shows up at 7:30PM and now you must argue not to pay them upfront for delivery and not to have to sign a blank delivery form. We are missing most of our most fragile and expensive things. Boxes upon boxes of our things that we must now try to replace. My wife carefully packed our fragile belongings to insure their safety and now they are probably sitting in some thieves house. So much was damaged upon close inspection. Our mistake has been made but yours hopefully can be averted. Our belongings are gone but yours don't have to be if you listen to our terrible tale. They are robbers who should be behind bars.

Move size: 4 Bedroom Home Service cost: $6000

The Good:

1. Anton in sales is super professional, polite and helpful. He was the best part of the experience.

2. They are flexible on changing move days. We had to change ours due to construction issues a couple times and they were very accommodating.

3. The 3 movers, especially the foreman mover was also very polite and professional in his manner. Everybody was nice and that made the process much easier to handle while things were going bad.

The Bad:

1. It was explained to me by the foreman that they were trying out a new guy who was his cousin. It was his cousin's first day ever moving. He had zero experience. He wasn't aware, as if no one had explained to him how to handle people's furniture to make sure it wasn't damaged. He was also very overweight. He couldn't walk up a flight of stairs without having to rest, he moved slow the entire day. His fatigue made him lazy, which made him careless, which caused him to damage our furniture, aside from his lack of experience and understanding of how to care for people's furniture. Does management vet employees before they start? Is there any training program?

2. The 28 foot truck was too small and my wife and I had to move the last bit over two days and 8 pick up truck loads.

3. There were not enough people there to help box up our belongings and they seemed stressed when they realized we wanted some help in boxing.

The Ugly:

1. We have a lot of antique mid century furniture, not replaceable. I specifically asked one mover to put cardboard on the mirror and wrap the whole mirror in a blanket. I later see the mirror leaning against the truck, unwrapped, and sitting on fresh asphalt with rocks digging into the wood. I asked the mover why he didn't wrap it and he said, he had to use the restroom before he wrapped it and another mover grabbed it and took it without him knowing. This is just poor communication and systems between the movers. Scratched and dented a $500 mirror.

2. We have a bed that is tufted leather. I came to the truck to see the overweight worker using the side board to rest himself on with the leather just grinding into the asphalt without any covering on it. Scratched and discolored

3. 3 piece living room set, the love seat fabric is torn.

4. Daughters bedroom set, has these wooden storage cubes..none of them got wrapped in moving blankets..Extremely scratched up.

In summary, this didn't feel like professional movers. It felt amateur and under prepared. I told the foreman I didn't want to pay for all the hours for the mover who couldn't move all that well, so I paid I think half price for that one person.

The business got back to me and offered $0.60/pound of damaged goods.

Mirror Value $500, weight 25lb = $15.00 insurance coverage.

Couch Value $1600, weight 350lb = $210 insurance coverage.

As you can see this coverage is pennies for what your property is worth. Don't make the same mistake and go with a professional company that vets their employees and does training before their first day on the job.

Move size: 2 Bedroom Home Service cost: $2000

DO NOT HIRE THIS COMPANY!! I have no idea how they have so many positive reviews. I think they subcontract longer, out of state moves. They moved belongings from FL to my storage warehouse in Philadelphia. We paid for "white glove" service, which was a scam. They packed up several pictures and just threw them in a box, no bubble wrap. Everything showed up completely smashed, boxes are missing (and still are), and they ruined a family heirloom of ours, a dollhouse that my grandfather made. Once they get your money, they are completely unresponsive to any issues. BEWARE!!

Move size: Partial Move Service cost: $4000

Its a week before my move - 5 days - the alloted time for a cancellation - and I receive an email stating that they only way to pay the 50% due at pickup is via a wire transfer or cash or Zelle. No debit card or credit card. When I talked to my customer service rep (Gerard)prior to signing, I asked and he stated I could pay with a card. The deposit was allowed to be paid via a CC with Docusign. But thats it...

When I called for clarification, I spoke to a manager(Kevin) and he told me he had to hang up because the call was too long... Actually, first he told me first that no moving company would take a CC! Then he told me the exact IP address that the contract was signed with... CREEPY...

About that 5 days cancellation time frame - my move was scheduled for a Wednesday. My pack day was scheduled for Tuesday. Contract specifically states the move date - not the pack date. In addition, they decided to count the pack day even though they could not tell me the actual date they would arrive at my house until 24 hours prior to the arrival... So unless you are available to sit around for 3 three days (you have to have a 3 day window of availability), then this is probably not the best company to go with- well its just not the best company AT ALL.

Oh back to that email I received on Friday - it included an account number, a wire routing number, and an email for Zelle. Or I could just hand over $2700 cash AFTER my house hold items were loaded on the truck!

They must think I'm stupid.

It truly was Friday the 13th!!!

I tried to cancel - and guess what - they blocked my number... mine, my work, and my husband's...

I received an email asking what to do - literally one sentance and I have yet to hear back. So, i lost out on $1800...

DON'T MAKE THE SAME MISTAKE BY HIRING THESE PEOPLE...

Oh - last thought - I googled the address - go to the street view... no moving trucks, but look at the sign... Gentleman's Club? I could be wrong...

Move size: 4 Bedroom Home Service cost: $5700