Quality Express Van Lines

We were moving a 1 bed, 1 bath apartment. We contacted them months ahead of time and got a fairly competitive bid for our cross country move. That's when everything went downhill.

They contacted us a week before and ended up changing our estimate. Red flags but we were desperate and decided to go along with it. In total by this point, we spent $1400.

Finally the day came. Not only were they late by 5 hours, but after they took inventory they wanted to charge us an additional $3000 to move everything. We talked it over and decided to tell them that we would still be willing to work with them if they were willing to stay with the original estimate. They showed us that the space provided was no more than the size of a queen size bed on an almost empty truck. (only things in the truck was the drivers tools and moving equipment).

We made other plans in the end. DO NOT EVER use this company!! The brokers are complete scam artists.

Move size: 1 Bedroom Home Service cost: $4400

These guys are terrible. I provided them a full detailed inventory for them to give me a quote. They cam back and said the move was 570 Cubic feet. so I signed up. when the driver arrived to pick up I could not be present. they claimed it was 1500 cu ft. I had already paid the deposit and they doubled their price. When the goods arrived in Colorado there was only 1200 cubic feet in the truck. They would not reduce the price. The whole thing was a con job. I wanted to tell them I was not going to take delivery but they told me that I would have to pay double for the delivery.

Move size: Partial Move Service cost: $6000

Do you like getting sweet nothings whispered in your ear? Someone saying you can save thousands with the inventory you provided? Then this is the company for you! They claimed to be a 5 star moving COMPANY on the phone, which would mean they have there own trucks an such but they are merely a broker, which means by contract once the mover shows up they will ignore the fact you exist.

They will take 2040 cubic feet and say its only 1100 until they get your deposit, then suddenly its up to 1900 cubic feet with the phone inventory, which doesn't really matter because the mover they hire will just exaggerate it further, which by that time the deposit is no longer refundable and you are stuck with what you have or lose the money you paid.

Avoid them, use an actual moving company - you know the ones - there trucks are on the roads all the time. Your experience will be 100 times better.

Move size: 4 Bedroom Home Service cost: $18700

First off, these people don't move anything. They over-promise things they can't (and won't) deliver, then subcontract out to Boost Express Van Lines (avoid at all costs). Subcontracting gives them an easy out when their clients/victims call them to ask why their 2-3 day move has now taken over a month.

Chris Kane and James Oswald promised us a quick move from Chicago to Nashville, for about $4k. "We'll pack up your house Friday, Saturday if we need more time, then unload in Nashville on Sunday." We have a piano, they said "We specialize in moving pianos." That was the last we heard from them.

They sold our job to Boost Express Van Lines, who showed up 2 days late, and upon their arrival, exclaimed "Piano? Nobody told us about a piano." Then promptly increased out invoice from $4k up to $9.5k. We called Chris and James at Quality Express to express our dismay, they ignored our calls, voicemails, and emails.

Boost Express changed our next day delivery to "21 business day after your first avalaible delivery date and we don't guarantee delivery exactly on the date you've indicated on your paperwork"(sic). And when they say 21 business days, that actually means 29+ calendar days where you sit in an empty house wondering when you'll be able to sit in a chair again or cook a meal.

What did Quality Express have to say about it all? I'll let you know once they unblock our numbers.

Move size: 4 Bedroom Home Service cost: $9500

I have moved multiple times in the past with numerous companies. Quality Express Van Lines and Storage has by far exceeded any previous mover I have used. I was slightly hesitant to use their company after viewing mixed reviews but I called and received a price I could not pass up. I did a lot of research on their company and saw by their pictures online that they really did offer quality services. They put my mind at ease from the very first call until they unloaded the last box. They also offered storage options which most companies did not. I highly recommend this company and I am so glad I took the leap of faith and used them.

Move size: 2 Bedroom Home Service cost: $1800

These people are some of the WORST moving scammers I have ever come across. When they called us, they claimed to be the moving company. After about an hour of telling them all of our items, they quoted us at $2400. We put down a payment of $1200 that day to reserve the move.

Three days later we get a call from a man claiming to be quality assurance, and he wanted to double check our items just incase they missed something. Well after we went over the items, he then said it would be $3700!! And he wanted an extra $400 that day to reserve it. Well we canceled on him but he told me the first $1200 was non-refundable. I am now in a battle with them and the credit card company to get my money back.

Also I have many screenshots of people being offered money to give 5 star reviews. Do NOT BELIEVE ANY GOOD REVIEWS YOU SEE.

Move size: 1 Bedroom Home Service cost: $3700