Quality Express Van Lines

To be honest (outside of the delivery crew), I was not happy with this experience at all. There was a miscommunication from the start between the price I was quoted from Quality Express Vans and additional charges that were specified from the actual company that delivered my stuff (from Wisconsin to NYC, it was transferred to a different truck). In an effort to get clarification on this, I reached out to Steve from Quality Express Vans. Once my initial deposit payment was made, I never received a response from Quality Express Vans again. It is clear that once they received payment and secured my business, there was no effort to continue customer service of any kind.

We initially asked for a 2/20 or 2/21 delivery date. Though I understand a specific date cannot by guaranteed, I was informed that it "shouldn't" be a problem. When I was informed that delivery would not occur until 2/24 or 2/25, I was disappointed but understood. Then I received a call on Monday stating that the delivery would be arriving on 2/25. I took off work and sat in an empty apartment all day waiting for this delivery. I received a call late afternoon that it would be 2-3 more days. I expressed my disappointment in this over the phone.

I was told multiple times (for both expected delivery dates), that the driver would call when they were close. On 2/26 and 2/27, I received a call stating that the driver would call when they were near my apartment. I even clarified this on the 2/27 call and was asked how much advance notice I would want. I asked for 30 minutes, which would allow me to tend to a work matter and get to the apartment in time. When the driver called, they were at the apartment. He stated that he never received the instruction to call beforehand.

Because of the poor service, it cost me multiple additional nights in a hotel room, as well as additional days off of work. I have used moving companies multiple times and have never encountered these issues before. Sadly, I will not be using your services again.

I would like to make it clear that I have nothing but positive things to say about the driver and delivery crew - they were great and I would work with them again in a heartbeat. Unfortunately, the same cannot be said about the rest of my experience.

Move size: 1 Bedroom Home Service cost: $2000

Their sales teams severely underestimated the quote (talked me down on size, weight, quantities etc.) and verbally told me things included that were not (mattress covers, no charges for carry distance, no special crating..there was). Said there would be 4 men on each end of move..only 2 each end (only 1 of them could speak broken english, the other not at all). Said they only use 4 main carriers..only to find that those 4 carriers then sub out the move . They broke a chair leg, broke a leg off a locker/cubbie, severely damaged an expensive buffet table and dresser. Quoted $3900, move ended up costing $8100. I was trapped and had no choice but to pay as I HAD to move at that time. This company should be put out of business. Dishonest. Terrible. Stay Away.

Move size: 3 Bedroom Home Service cost: $8100

They lied to my father and told him that they had their own trucks and crew, and that the owner "Jason Carlucci" was giving my dad a great deal because he has stage 4 cancer and was moving up north to be close with his kids. My dad was hesitant to go with them but after telling my dad that his father died the same way and he (Jason) being a "true christian" would give him a great deal making little money on the job in order to do a Christ like thing. He gave my dad a quote for $2200.00. I paid for the deposit to help my dad in these hard times. Jason called me and said what a great son I was and how he respected me for helping my father in such a way and wished us the best..ALL LIES!! He took the $800.00 and when nobody had called my dad two days before the move to schedule the exact pick up time my dad began to call around and was unable to find "Jason". The "customer service rep" called my dad and said she would get a driver to contact him. The next day a man called and said the price would be at least $6500.00 on TOP OF THE BROKERS FEE WHICH WOULD BE THE $2,200.00!! They would not refund the money to me and laughed at me on the phone saying my dad should have never signed their contract. I had to buy a plane ticket and rent a U-HAUL with my brother and drive him up myself. They are the absolute scum of the earth and are awaiting a long eternal punishment. DO NOT MAKE THE SAME MISTAKE! THEY ARE satan's CHILDREN!!

Move size: 2 Bedroom Home Service cost: $8200

I have no idea what they are paying mymovingreviews.com to keep them as highly rated as it shows. I trusted this website with their review when the sales rep at Quality (John Williams - grade A scumbag) told me this review was more accurate.

This was a huge nightmare and it looks like my experience was similar to so many others. John Williams encouraged me to keep my inventory list low telling me things like clothing in bags didn't count. Michael Ross informed me otherwise and my quote rose 75% (luckily they found "discounts" that made it only 50% higher than was promised).

My wife has an auto-immune disorder so before we signed I asked when the items were to be delivered -she can't sleep on the ground. John Williams and Michael Ross told me that they do 500 miles/day - so only 3-5 days.

After being upsold, misquoted, and not speaking to dispatch until the day of themove I finally was introduced to my carrier. 1.3 stars on this very website across 15 reviews for upsells and being unreliable. I asked for a different carrier, had to work with some truly horrible customer service reps who wouldn't put anything in writing or tell me the name of their supervisors, and then was told my stuff might arrive within 2 weeks.

That wasn't acceptable so I called John Williams (no answer, didn't answer texts) and then Michael Ross (texted me to talk to customer service) and nobody was there to help.

ADVICE: FOR THE LOVE OF GOD DON'T USE THIS COMPANY.

There is no recourse for them - they collect your account and routing numbers so you can't deny the charges or file a claim. Have to take them all the way to claims court to get your money back.

Move size: 2 Bedroom Home Service cost: $5500