Quality Express Van Lines

How do I start?

- Poor communication

- Charges incurred after contracts were signed

- Items were lost and broken

- The driver/movers mishandled several items resulting in breakage and damage.

- Boxes were wet upon delivery (smelled like alcohol)

- Incorrect items were delivery (my ironing board was switched with someone else's rusty old item

- Late delivery

- Rude employees

- Extremely disappointing!

Move size: 1 Bedroom Home Service cost: $0

This has been the most horrific experience of my life. Quality Express, misquoted me by circa $800 dollars, they promised me a delivery of 4-7 days, they are now saying 16 not confirmed, could be longer. I am now living on the floor of an empty apartment with a one year old, clothes enough for a week, no belongings in a city I have never been to. My wife is crying every day, my child is not sleeping and this has cost us hundreds of extra dollars to buy belongings just to survive, from time wasted calling in, hounding this company to get answers and this has pushed my family over the edge, financially and emotionally. I was LIED TO SO MANY TIMES BY THIS BUSINESS, the customer service was atrocious, they even admitted multiple times to (with no apology) to lying. We based our move on the data they gave us, and we are now in a hopeless situation.

Move size: 2 Bedroom Home Service cost: $4300

This company is despicable and should be put out of business as a safeguard to all consumers for the following reasons. This was my personal experience with this company starting in July of 2020:

1. They lied and said that they are not moving brokers when they are in fact brokers

2. They took thousands of dollars of my money and then used the pandemic as an excuse for their inability to perform their services. They will not offer a refund.

3. They are not communicative at all and refuse to EVER commit to a date. This is a HUGE red flag. EVERYTHING is a window. They say your move date is a “window” and then push it back indefinitely. At last count they pushed my move back 3 times, 2 of which they did not contact me. No phone call, email or text message even when they assured me over the phone that they would call.

4. They left me and my family (with 2 little kids) hanging ON A CROSS COUNTRY MOVE with no apology. There is a person who works there who pretends to be multiple people and is a total fraud. He told me his name was Bob West but his voice mail said “Mike H” and when I called he said “Bob is not here.” It was obviously the same person. They do not respect their customers.

5. Their prices are astronomically high. I was able to get white glove moving service with a personal concierge for the same price with less than a week notice after Quality Express van lines ghosted me.

If you see any positive reviews of this company on here I would take it with a HUGE grain of salt. They are totally incompetent and deceitful.

They are neither Quality nor Express and will take your money knowing or at least indifferent to the fact that they cannot fulfill their end of the deal.

Move size: 2 Bedroom Home Service cost: $7500

We were in a desperate situation and they took advantage of that.

First off, they charged an arm and a leg to just help me find a mover (the person I chatted with made me think they themselves were the mover - they are NOT, they are just the BROKER who takes money from old people). Secondly, I paid them almost $3,000 only for them to set me up with a absolutely AWFUL moving company. I was moving from Illinois, and they set me up with a moving company out of Ohio (S & M RELO LLC - DON'T USE THEM) who was extremely unprofessional. Makes no sense. Third, after the moving company lost a number of my items, and then damaged the rest, I tired to file a claim with movingclaims.net and it is IMPOSSIBLE to actually talk with a real person to help through the claim processes.

MOVERS BEWARE!! DO NOT USE THIS COMPANY TO HELP YOU! They will take advantage of whatever situation you are in.

Move size: 1 Bedroom Home Service cost: $2740

On 6-2-20 I scheduled a move with Quality Express Van Lines job number QE4291331 for pickup date of 7-25-20 to 7-26-2020, customer rep Josephb. I was asked to pay 50% down ($1582.79). On 7-21 I received a call verifying all contents of move and was asked to pay additional $559.26 for items added. I called on 7-23 to confirm pickup date and time. I was informed they would be reaching out to me on Friday. I called again on Friday, 7-24, and was told they would call me when the driver was 30min out. I called again on both the 25 and 26th, and spoke to several different customer service reps and told multiple different stories. One told me that I was moving during peak moving season so delays were expected. One told me that due to the global pandemic, unforeseen delays occurred. One told me that due to where I lived in NM, that movers were refusing to go into houses due to COVID. I continued to call them 1-2x a day every day, until a dispatcher called me and told me they set a new date for Monday Aug 3rd. He informed me that the guy that was supposed to pickup my belongings came down with COVID and that they were flying in a crew specifically for NM and that I would be the first on on the truck on August 3rd. I informed them my house was closing Aug 2nd, but could ask for a one day extension, however it would HAVE to be picked up on Monday the 3rd. I was assured this would happen. Monday came and went with no call from the company and no show. I called the company again several times that day and the following 3 days. One day I was allowed to speak with a dispatcher, however he told me to not call back again and wait for them to reach out to me. Each day I called I asked to speak to a dispatcher and they told me I wasn't allowed to and that I needed to speak to the customer service reps. The customer service reps I spoke to gave me the run around every day. Every day they promised me that dispatch was creating the route that day and they would be reaching out to me by the end of the day with a new date and time, and every day no one called and no one showed up. On Thursday Aug 6th I called 3 times and spoke to 3 different people. The last time I spoke with George, who claimed to be one of the supervisors. He told me that dispatch was working on a route and they would reach out to me when they finalized the route. I told him my house was closing next week, and considering it's Thursday and they still have not provided the service I paid for to be provided almost 2 weeks ago, that I would like a refund. He informed me that per their policy, they do not issue refunds under any circumstances. He then asked "if we got you on a truck tomorrow, would you use the services or are you cancelling the move and forfeiting your deposit?" I told him that every person I've spoken to has promised me that exact same thing every single day for 12 days and they have not delivered. I simply want a refund. He continued to tell me they were coming tomorrow, although he had told me right after getting off with dispatch that they didn't have a date or time set. He told me he was sending me a cancellation email and hung up the phone without resolution. I believe this company is a fraudulent company taking money from customers and not delivering on the service that was paid for.

Move size: 1 Bedroom Home Service cost: $4000

I was told the mover would arrive on a Tuesday. When I called, I found the truck was 400 miles away. I checked later in the afternoon and it was still 400 miles away. Quality, which is a broker and not a van line, found another mover. A young man arrived on Tuesday evening to give an estimate, which was much, much, much higher than the over-the-phone estimate. He promised a truck would be there at 8 a.m. I called, and the truck he had "reserved" at Penske truck rentals (they don't have their own trucks) had been given to someone else. Then he had to drive all over the city looking for a hand truck. He finally arrived at 2:30, unprepared to move my piano, which was on the original estimate. When he had moved everything else, I had to get in my car and drive to the local supermarket where he found a stranger in the parking lot willing to help him and his assistant (found at Home Depot and not an employee) move the piano. Now I find that the delivery date might be 21 working days after the day I wanted my furniture delivered. Horrible company!

Move size: 2 Bedroom Home Service cost: $5700

I cannot fully express how horrendous my experience with this company was. They left us with no other options but to pay an additional $600 on moving day with no way to find another service. When we arranged the move with them, we were told to be extremely conservative and over-estimate what we had in our storage unit. We suggested we had about 50% more items than we actually did, and Quality Express Van Lines continued to tell us the only issue we would face was if all of our items were overweight (again why we over-estimated) - no mention of cubic feet. Come moving day, we are now on the other side of the country from our unit, and the moving company is now trying to charge us an extra $600 for additional square footage that they claim we did not tell them about. Again, we had massively over-estimated what was there so this would have been impossible. When we called Quality Express Van Lines to understand how they could have conveyed the wrong information to the moving company, they would not claim any responsibility for the information they passed along or what made up the quote they gave us - despite the fact that it is their sole job. Further, when we continued to ask them questions to understand how this possibly could have happened, what they could do about it, and if they could give us any of the information they gave the movers, the supervisor, George, continued to try to hang up on us, refused to answer our questions, and was exceptionally rude, combative, and unhelpful. There were some nice people at this company, but overall, they were evasive, unhelpful, and failed to provide us with appropriate information or seek any remedy to the $600 error. The whole thing feels like a scam. DO NOT USE THEM.

Move size: Studio Service cost: $2500

Please do not go with this company, they are a total scam. I wish I had seen the 1 star reviews on here before I had agreed to sign the estimate. They increased the price from the original estimate by $1,000 for adding a few small items. The movers never showed up on the scheduled date, and I've been waiting for 4 days, while they give me the same answer every day that "dispatch is working on the schedule". I haven't been able to get a clear answer out of them and when I asked for a supervisor the representative said that it was their "day off". I am going to find a way to get out of this situation.

Move size: 1 Bedroom Home Service cost: $3200

They are scammers!! Do not go with them!! All their reviews that are good are paid liars!! Do not go to them. They do not show up even after saying they do multiple times. We plan to take legal action and we will get our money back!! But I hope more people see this and this business will get their Karma!! This company is a joke, I see they try to reply to some of these messages saying they will “investigate” yeah right!! Nothing but liars! Save your time and $ do not go with them!!

Move size: 3 Bedroom Home Service cost: $1100