Progressive Van Lines Incorporated

Warning!!!! Please do not make the same mistake we did- DO NOT use this service. Three months ago I called, got a quote, signed a contract with a very nice individual named Joe. We had a two day window for pack out, it was the day before our house closed everything seemed fine. I emailed closer to the date about how to make sure the house was ready since they would be packing our boxes and everything I asked if things need to be off the walls, things out of drawers etc. Joe would email back answer my questions telling us we were still on track with a 99% chance it was going to be on the Tuesday (which was the first day of our two day today window). He called on Tuesday and said it would actually be on Wednesday. He confirmed what we had going and I was assured that even though my house was pretty large the one day would be plenty enough time because our house was closing the next day. On Wednesday, an hour AFTER they were supposed to be at our house, get a call some guy name Sean who informs me that they don’t have a crew to come out to my house he’s really sorry but they have to cancel. So I’m stuck with a house full of furniture, not even a box to back in, and less than 24 hours before my house closes. He offered to refund my deposit... like are you kidding?!? I am seeking legal action but please do not put yourself in this super horrible situation! We’ll see if I can get the deposit back

Move size: 4 Bedroom Home Service cost: $852000

We had the WORST experience with this company. They are nothing but a scam. We signed a contract with them to move our stuff from NY to NC. We'll what they do is use another moving company Falcon Moving Company which is even WORST. Falcon company showed up late day of our move and said we didn't pay for enough square footage for the stuff we had. Long story short we ended up paying $1100 more. When they finally showed up 2 weeks later then they originally promised they only had half of our stuff. They asked for $260 more to put certain boxes on the 3rd floor of our 3 story home.. But we made it clear it was 3 stories at the beginning and they said you won't get charged extra for stairs in the house only stair outside the house. Well they claimed they had no knowledge of that. So we paid the money then they told us they were tired and can they leave the boxes on the second level. I said absolutely not, we just paid you extra to take this boxes to the 3rd level so that what you are going to do. Unbelievable !!!

Some of the boxes we used were changed to different boxes and they had gone through all of our stuff with other people stuff mixed in the boxes. They stole 3 TV's, laptop , a electric fireplace, several furniture items and a lot of our clothes. We Called Progressive Van Lines and they kept us going for several days before they told us don't call back anymore and there is nothing they can do about our missing items. We spoke to this RUDE woman name ASHLEY. EXTREMELY RUDE!!! She has no customer service skill at all. Bottom line DO NOT USE PROGRESSIVE VAN LINE OR FALCIN MOVING COMPANY. The whole set up is a SCAM!!! I Only put 1 star because it makes you put a star in for rating but they deserve NO STARS!

Move size: 3 Bedroom Home Service cost: $3000

My family found out three and a half weeks before we needed to move that we’d be moving. We called pretty much every known moving company we could and no one was available. When we called Progressive Van Lines, we were thrilled when they told us they had a truck that could pick our stuff up four days before we left. The man we talked to on the phone said our stuff would definitely be picked up on a Tuesday and that we’d receive a phone call on the Monday before.

Monday rolled around and we never got a phone call. We ended up calling and they kept saying we’d get a phone call later in the day. Tuesday came and we called, they told us the truck was coming and we’d get a call from quality assurance a little later. In the early afternoon we got a phone call that the truck had backed out and they didn’t have transportation for us. They told us they had three days to deliver (and that’s fair, the pick up estimate they gave us had a 72 hour window). Wednesday we started to panic because we were leaving Friday. We called and the people we talked to had no clue when they’d have a truck ready. We asked what would happen if they didn’t get a truck and they told us, “we’ll cross that bridge when we get there”. Technically they don’t guarantee a pick up or delivery date. In their contract they have a clause that says there is no guarantee of any date. If you back out for any reason within or after five days of your initial pick up date they keep your deposit. Even if they have no idea when/ if your stuff will be picked up. That’s how they scam you.

I am pretty certain they never had a truck for that Tuesday. According to Palm Beach County Moving Ordinances, brokers MUST provide the contact info for the company they contract seventy two hours before your move. They never sent us this information and I believe it’s because they did not have a moving company.

After 72 hours we realized Progressive Van Lines is a scam. They are shady and they will try and scam you out of your money.

We were able to get a full refund by compiling and sending a list of all the ordinances they were not following.

Do not use this company. They are a scam and they will try and rob you.

Move size: 2 Bedroom Home Service cost: $3800

This company is a complete scam - total bait and switch - you have been warned! My experience is right on par with the rest of the nightmares listed below, it will absolutely ruin your life and devastate you mentally and emotionally. Prices end up being double of what was quoted, they outsource your job to shady 3rd party movers (who are even worse to deal with than PVL), and they accept zero responsibility for your miserable experience. To put it in perspective, my relocation from AZ to FL was supposed to cost $14K. It ended up costing $27K and I'm 40 days out AND STILL DON'T HAVE MY STUFF. As others have stated, PVL won't call you back and they accept zero responsibility for their negligence. I had no idea how shady the moving industry is and Progressive Van Lines (and Genesis Van Lines whom they outsourced my move to) are at the very top. I don't know how this is even legal. The story is so much worse than I can put into words, just heed my warning and run away from this company - I wouldn't wish this on my worst enemy and don't know how these people sleep at night. There is NO WAY that the good reviews below are legit, there is no freaking way!

Move size: 4 Bedroom Home Service cost: $27000

First our movers were cancelled for the time scheduled. Then they scrambled to find some other company to move us. When they came, we ended up paying almost $1200 more than quoted. The 2 mens' personal hygiene was horrific. They had taken apart dining room table and did not know how to put back together. They were going to leave without assembling it. My husband insisted they come back into the house and assemble it, which they did. Also, we never received a console table that was moved from our previous address.

Move size: 3 Bedroom Home Service cost: $5000

These people are complete crooks. For interstate moves they are a broker pretending to be a moving company and will auction off your move to the highest bidder and hence the worst moving company out there (who else would need to make blind random bids). The scam works like this they have guys that sound reputable and lure you in with complete lies and bids just low enough to entice you. They will take a deposit and that will be applied to your move. Then right before your move they will do a final inventory and say they need more money. That money will go into their pocket and whatever company shows up to pick up your stuff will say we never agreed to us. Of course by that time you are sucked in and Progressive will have stolen from you the extra money collected. At that point some random moving company will show up and deliver your broken furniture weeks to months later if you are lucky because you are completely at their mercy. THIS COMPANY IS A TOTAL SCAM! Saunders, O'Malley, whoever you are speaking to just know you are being completely scammed. The company that they sent was one of the worst rated on the internet, held my furniture hostage and I wound up paying DOUBLE what those crooks at Progressive quoted.

Move size: 3 Bedroom Home Service cost: $10000

In need of a moving service for our transition from Tucson, Arizona to Atlanta, Georgia area my wife and I settled on Progressive Van Lines. On May 6, 2021, we completed an initial telephone walkthrough with a Progressive Van sales representative and agreed to a price of $5000.00 with a deposit due of $1150.00. The need to ship an automobile added $1075.00 to the expense. On July 22, 2021, Progressive Vans called back to conduct another telephone walkthrough, during which Progressive Vans determined that we needed a truck to accommodate 2000 square feet of moving space. With this discovery, we recognized that an increase in price was inevitable, so Progressive informed us that we would now have an overall expense that exceeded $11,000 (with an additional $3000 deposit due immediately, which we paid because moving day was the next day).

On July 23, 2021 at 2:30 pm, the Progressive Vans driver/movers showed up in a 1700 square foot truck (not the 2000 square foot truck that we were told we needed) which was too small, and proceeded to move about our home declaring to us that we now needed a 3000-3500 square foot truck and would need to pay them an additional $1000.00 for packing material; eventually, the driver and two movers left our residence without attempting to assist us.

On July 24, 2021, I called Progressive Van Lines Customer Service and was told by a customer service agent that another crew of driver/movers was two hours away; however; no crew ever showed up. Progressive Van Lines Customer Service never answered the phones again for me on that day. On July 25, 2021, we focused our energy on doing all we could to be prepared for when we were able to proceed with the move. We did resume our efforts to contact Progressive Van Lines On July 26, 2021, we reached a manager for the company, who informed us that we would not be receiving our $4150.00 refund since the movers did show up at the home. Having signed a contract, we felt assured that right would be on our side, considering there was no clause that stated that if they drivers simply showed up, we would forfeit our $4150.00 refund, even if they did nothing. Progressive Van Lines owes us a refund of $4150.00 and refuses to deliver on the ethical expectations that one should have for any reputable business entity.

Move size: 4+ Bedroom Home Service cost: $11150