Priceline Logistics LLC

PLEASE STAY AWAY from this company! I have been without any of my personal belongings for over a month, with no attempt made at delivery.

My main concern is the very obvious bait and switch scam that I found myself in. When I first spoke with Travis from Priceline in July 2021 to book my move from Minneapolis, Minnesota to Lincoln, Nebraska, I talked through all of the furniture in my one bedroom apartment, and let him know that I would have from 20-25 boxes to pack and move. Travis let me know that the end of the summer was a very busy time of the year for them, put me on hold so that he could "find a truck" that was available, and then let me know that I was in luck, and there was a truck available for my move on August 29, 2021. He then "crunched the numbers" and told me that, based on the amount of items I needed to move, it would be a total cost of around 2,500. He told me that would be split into three payments, an initial payment to confirm my truck, a payment at the time of pick up, and a payment at the time of delivery. I agreed with that breakdown, and signed the initial contract.

Then, on Friday August 27th, I spoke with Billy who conducted my "quality assurance confirmation". Billy walked through all of the items I'd originally listed on the confirmation, and I confirmed that I did not have any additional items, and that I'd make sure that there were no more than 25 boxes. Again, Billy confirmed the original price quote with me, and I continued under the impression that, since I didn't have any additional items to add, the original quote would be my final payment.

Priceline then sent a completely separate company to pick up my items. They then demanded more than $5,000 for the move, telling me that the space my items would take had DOUBLED in size. I told them that was just not true, I did not have one single item more than I had told Priceline for my quote. I was in a total bind as I had less than 24 hours to vacate my apartment and get to Nebraska to start a new job. I felt I had no choice but to pay them for pickup and allow them to take my things. The move took hours and they caused significant damage to my apartment for which I am now liable.

We agreed on delivery on September 11th. I have been consistently calling Priceline and the third party company for updates. IF priceline answers the phone, the employees are rude, disinterested and unwilling to help. The carrier that actually has all of my belongings does not even answer the phone at all. It has now been over a month without any of my belongings or any substantive updates from Priceline, or willingness to help me. In fact, the "emergency dispatch" number they give you to call/text for updates has BLOCKED ME. How is that for customer service? I am losing all of my money trying to buy the basics so that I can get through the day, and sincerely regret calling Priceline in the first place. PLEASE take this seriously and STAY AWAY. All of my belongings are being held hostage and I have no attempts at resolution from Priceline.

Move size: 1 Bedroom Home Service cost: $5000

Beware!!! If you are planning to move do NOT use Priceline Logistics. My daughter scheduled her move from California to Texas

almost a month ago. When they arrived to pick up her furniture and household items, they told her it would be several hundred dollars more than the original price.

She is still waiting for the movers to arrive in Texas. We have an extremely difficult time reaching anybody on the phone and when we do The delivery date keeps getting pushed back further and further. We have also been told that they are not able to contact the driver. Most of the time they don’t answer the phone or call back, and when they do respond, they are rude and disrespectful.

We still have not heard from Priceline Logistics about where our furniture is. at this point, after digging a little deeper and doing more research from other reviews on this company I’m very concerned that her stuff is stolen as well as her money.

Move size: Studio Service cost: $8000

DO NOT USE THIS COMPANY!! They will promise you everything and give you nothing!! They also use fly by night moving companies who do NOT care about you or your stuff!! I hired these robbers back in July to move my mom and the company that THEY hired was 2 days late, the driver got into a accident with the truck then we had to wait 3 in a half months just to get part of her things!! The stuff we did get was either broken or damaged!! When we tried to file a claim we couldn’t because we didn’t have a inventory sheet!! They kicker of they story is once my mom FINALLY got her stuff the trucking company charged her more!! This IS the worst company ever!! Don’t give these people your hard earn money!! Please run away if you are thinking about using this company

Move size: 3 Bedroom Home Service cost: $6000

I was quoted $2,100 after scheduling everyone on both sides I ended up paying $4,800. They were late, they load up and then hit you for more money, then hit you for tips on both ends. Broken item, the delivery person said I said I should buy better furniture. They Packed the TV for 250 dollars and it was delivered broken, I asked about the insurance they sold me. The entire experience was a total mess. Just go to a local reputable mover. Horrible experience. Stay away!

Move size: 1 Bedroom Home Service cost: $4800

Update: per our contract it stated ‘refund if don’t move’ and they are now choosing not to honor that. good thing we have proof and held onto our contract. will make good discovery in a civil case. we already made a complaint to BBB as many others have. I guarantee they will be shut down within a year. they are a SCAM!

they have been calling to try and get us to sign paperwork and we will not sign anything further to benefit them unless we get our money back.

Here is a review from a real person, since all their ‘good reviews’ seem to be bought or fake. Please do not trust this company. They make their money off of under quoting and then the 3rd party movers come on move day and quote another price. This is common from past reviews. The new quote you receive is much higher- ours was double what was in our contract. an increase is understandable but to double our amount from 2K to 4K when we did not add extra items is unreasonable. we decided not to move forward. good thing my family is full of attorneys and is handling communication for us moving forward as we are requesting a refund. side note: on move day only one person showed up (how does one person move heavy stuff) also very unprofessional, did not look like a professional mover at all- sketchy.

Move size: 1 Bedroom Home Service cost: $4000

PSA! The worst business encounter I have ever had! Unprofessional, late and not responsive. Impossible to get a hold of! I AM TRYING TO HELP ALL FUTURE CUSTOMERS! YOU ARE BETTER OFF MOVING YOURSELF WITH A HORSE AND BUGGY! After some investigating and talking to other customers I found out that they try to bribe people to take negative comments down! Priceline, how about you reimburse the unexpected $2,500 extra I had to spend because you under quoted me. THEY EVEN CHARGED ME FOR HOW MANY STEPS THE MOVERS TAKE TO GET UP TO MY SECOND STORY APARTMENT. Then showed up 19 days after their guaranteed date! THEY ARE AN ABSOLUTE JOKE!!!

Move size: 2 Bedroom Home Service cost: $5000

While they were more polite than anyone else I spoke with, they take advantage of COVID, with no in-person walkthrough of what you are moving, and the fact that most people do not move on a regular basis. I got on initial quote. When we had a call to confirm everything the price went up - "Oh, when you said Queen bed, we just estimated based on a mattress; you have a box spring and bedframe too?" Then, when the movers arrived in AZ, the price went up again because, somehow, it was still more than they were anticipating (we did not move a lot of stuff). At that point, though, they have you over a barrel and they know it - you don't want to pay the higher price, fine, we won't move you. And, even though we were told to have a certified check for Priceline, since it had been subcontracted out to 500Move, they couldn't accept the check, and we had to give them a credit card (which we had been told we could not do). The only reason I am not giving then 1 star is because the movers who delivered our furniture were fantastic. However, all-in-all, it was a terrible experience.

Move size: Studio Service cost: $4500

If you are trying to move efficiently and on any sort of timeline whatsoever, I highly recommend you do not use PriceLine Logistics. My initial experience was great, the sales person was available to answer any questions, and I truly thought I was picking a great company. Fast forward to the week of the move, I had requested a Thursday pickup and Friday delivery, I was told that would not be a problem and they would pick up on Thursday to deliver Friday. This also goes along with what I was told by the sales rep, that we will find a truck going the same direction, but if one is not available they would send a truck and movers for just your things.

Come the Tuesday before I was now being told it was going to be Friday or Saturday before things were picked up. Had they told me in the beginning that a Thursday pick up was not available, I could have planned for this and not had to be out of my apartment on Friday. After going back and forth with CS they advised they would be there and have all my things out by 5pm on Friday. Come Friday at 1:40 (they were suppose to arrive between 2-5pm) I was being told that it would now be Saturday morning before they could pick up. But, to make up for it they offered to “throw in some free boxes”. Coincidentally this gracious offer was made 20 minutes before I was expecting them to pick up my things and at that point I had quite obviously packed everything.

After speaking with their customer service they told me there was nothing that could be done, but they would deliver either that Sunday or Monday. Shockingly enough, it is now Tuesday and I am just now being told that it will not deliver for another week. I am unsure of where exactly my things are or when they may arrive. Luckily, I packed a lot of my clothes in my car so I at least had clothes to wear to my new job after waking up on the floor.

This entire process has been nothing short of a pain, if this is going to be how customers are serviced it’d be nice to have known up front. They are using predatory selling techniques and blatantly lying to customers.

Move size: 1 Bedroom Home Service cost: $1800

The worst experience in my life by far.

The movers come a day early “hurray”

Movers came on a Sunday, promised me my stuff would be there on a Thursday.

We get to Michigan from South Carolina and call the movers, there’s been a delay and your stuff is being loaded today and it’ll be there in 1-3 days

So me and my wife and two kids are in a house with nothing, no big deal we’ll tough it out. Monday comes around I call again

The trucks are delayed again it’ll be there Wednesday or Thursday. Now I get mad because my kids and myself are without anything. No big deal what are you gonna do

Call Wednesday, they don’t know when your date for delivery is gonna be they’ll hopefully have it by Friday for you.

So these people who we paid thousands of dollars for have just been jerking us around. No apologie, no let me see what I can do. Unprofessional, uncaring.

I’d hire two guys in trench coats before I’d hire this company ever again. If there was a rating less than 0 they’d have it. Do yourself a favor and do not pick them. Unless you have weeks to be without your stuff and money to blow on new things

Move size: 3 Bedroom Home Service cost: $3000

Do not TRUST this company, they are Scammers. At first they are contacting constantly to sign you up. Once they receive payment and your items you will not hear from them. 1) driver

for pick-up was 1 1/2 day late, 2) space was not what I had requested. Had to leave items behind and had to pay another $500.00. Items did not arrive on day requested. It's been 10 days and haven't received my things. I've been calling them, emailing them with no response.They charged my creditcard 3x for more then$900 dollars afe your hard own money. This people are "SCAMMERS"

Move size: Studio Service cost: $3500

On my pick-up date, the moving company dispatched reviews my items & advises that I would need more space than what was listed on my estimate generated by Priceline - about 150 cubic feet difference. Yes, it is an estimate, however, I was baffled because my estimate was for MORE than the number of items I intended on taking. Per the rep whom completed the final “checklist” prior to my pick-up date, he insisted that I list double the number of boxes I had to ensure enough space would be reserved. After multiple phone calls between myself & Priceline and Priceline & the moving company, I ended up being responsible for close to an additional $1000.00. No one could understand that my dispute was how could I be over-quoted and the proper space/dimension not be documented to reserve per my items checklist, then I still owe more money when majority of the bigger items listed on the estimate were not moved. The rep whom I spoke with on moving day first uses the excuse that the estimate is not based on the number of items but on the space used; then tries to convince me with the analogy that if you reserve a ballroom & not all guests show up, you’re still responsible for those plates, which, in my opinion, does not apply! Bottom line would be to not use a broker & deal directly with the moving/transportation company, since the brokers are unable to calculate the reserved space properly - my first and last time.

Update 4/15/21: The transport company Priceline dispatched to (or has a business relationship with) was unknown until they showed up on the pickup date. It has now been a week & my belongings are still not in transit along with no future ETA. I understand this may not directly be Priceline’s issue, however, they should be more aware of the transport companies used.

Move size: 2 Bedroom Home Service cost: $4000

Joe Sullivan and dion are the worst. I was promised pick up and delivery in the same week. They completely screwed me and I have a 3 year old my wife and myself sleeeping on an air mattress. My furniture is still sitting in a warehouse and they are telling me 15 more days.

SCAM SCAM TERRIBLE PEOPLE HERE

UPDATE: they have tried to bribe me to remove this review and sign a paper that I won’t be pursuing litigation by offering me 50 dollars

I have recording of my phone conversations and I will try to post them somewhere

Move size: 2 Bedroom Home Service cost: $2900

The sales person did not take the correct information regarding the size of the boxes. We paid one deposit and was told it would be much more expensive but since we booked early (January for a March move). They do not have a slot in their system for xlarge boxes only large(as per Deon in cs) so when the movers arrive we had to pay more.

We have been waiting for our stuff and we cannot get any information on our items as they have use on hold for 30m minutes then we get disconnected. My husband called 5 time this morning (4/12/2021) and no answer. We spoke to Catalina last Thursday who stated that she will get a copy of the bill of lading and call us back and nothing. Deon promised the same thing last Monday and nothing. My husband called Jim Miller and no answer or call back.

Our $2600n move is now $3600 and we are still waiting for our belongings. I am contacting my attorney because this is unacceptable.

WORST MOVING EXPERIENCE EVER!!

We moved internationally and it was much smoother than this in country.

Move size: 2 Bedroom Home Service cost: $3600

After assuring me multiple times that my belongings would be delivered April 8th, Priceline subcontracted me out to a company with a 1 star rating. These people have had my belongings since March 25th; it is now May 4th and I still do not have a delivery date.

These scammers rejected my check, insisted I pay via app to a company with a different name, and also insisted I pay cash on delivery.

Priceline has continued to aid these scammers, refused to let me speak to a manager (until I called and got one by pure luck yesterday) and has yet to even address any kind of a refund or bill adjustment.

The character limit means I cannot share the whole story here, but you can view it here:

https://medium.com/@alpurcell/priceline-logistics-has-had-my-belongings-for-more-than-a-month-f1013737f273

Please do not use Priceline. They will contract you out to scam artists, they do not answer the phone when you call, and they will not take responsibility for the wolves they literally sent to your door.

Move size: 1 Bedroom Home Service cost: $5800

This company is absolutely terrible. If I could give negative stars for their performance, I most certainly would. They started by giving me the wrong pick-up date. I had to call them when they didn't show up on the date and during the time they told me they would arrive. Deon told me that he made a mistake and that the moving company would arrive the next day between 0900-1300. The next day, when the moving company had not shown up by 1300 (and after 5 phone calls to find out where they were), I finally got a call from the movers. They didn't actually arrive until 1600. Our delivery took 2 weeks and involved me calling Priceline Logistics eleven (11) additional times and being given three (3) different ETA's, none of which were kept. On my twelfth (12th) call to them, I was told by someone named Joe Jerry, who claimed to be a manager, that he had "moved some things around" and that my delivery would arrive in a couple of hours. Knowing that my goods were coming from Las Vegas, I knew that this could not possibly be true, as the drive time from Las Vegas to Phoenix in a truck is at least 6 hours. This appeared to be yet another case of them providing inaccurate information, or flat out lying to me about my delivery. When the movers finally did arrive, they delivered all of my goods to the ground, even though my quote was for 12 stairs to the 2nd floor. My apartment complex has 17 stairs (who knows how many stairs their new place has before they move in?) and the movers told me that their boss (Jon from JD Movers in Las Vegas) wanted to charge me an additional $50 per step to bring everything up to the 2nd floor. After calling Priceline's after hours number (it was now 1900 local time) I got in touch with Kiki, who told me that she was trying to negotiate with the owner of the moving company to reduce the charge for the additional steps. She never called me back, and neither did Jon, the owner. After unloading all of my household goods to the ground, the movers left without telling me, and left everything outside. My wife and I were left with no recourse and all of our possessions on the ground to bring up to the second floor ourselves. If you want to be charged lots of $$, have to re-schedule your lives around incorrect pick-up and delivery dates/times, pay for a second floor delivery and have to bring your possessions upstairs yourself, and have to make almost 20 phone calls without anyone from Priceline calling you to update you on what's going on, then this is the company for you. If you are a sane, reasonable person who expects to be treated with respect, and who expects that a company will perform the services for which you have paid, I suggest you run as fast as you can in the opposite direction of this company and do not look back. Wesley, Deon, Kiki, Mary, and Joe (all of whom I spoke with during my many, many calls to this company) do not return calls, do not reach out to let you know what's happening, and when you do get in touch with them, virtually none of the information they provide is accurate.

Move size: 2 Bedroom Home Service cost: $5000

Initially I talked to Travis from priceline. They were the first company to contact me when I began researching movers to move from AZ to WA and I really liked talking with him. He was helpful and made me feel pretty at ease with the move, we took an inventory of all of the items to be moved and he gave me a quote of around 5k to move everything. That sounded pretty reasonable to me considering we spoke at length about disassembly and reassembly of the furniture and that there were two large tvs that would need to be moved. He said that was all included in the quote.

I went up to Washington to work and set up a new place for us to live. My wife had to set up a second inventory that was even more thorough itemizing every single thing to be moved, and counting all the boxes and sizes of boxes and furniture. This was a comprehensive list and ended up being more expensive. I had already paid 1300 dollars down to secure the move and after that second inventory they required an additional 1700 and increased the final bill by another couple thousand dollars.

When the movers arrived on the agreed upon day my wife called me in a panic because apparently the inventory and quote we were given didn't quite cover it. The tvs would cost extra to move and somehow, despite getting rid of several large items, like an exercise bike, several boxes and a pile of other things, the overall space used was underestimated by something like 300 cubic feet. Which tacked on another couple thousand dollars.

Oh and now that all the stuff was loaded they wanted 4000 bucks and they wouldn't take a card. My wife had to venmo the money and was told there would still be 1500 more to be payed on delivery. She was upset and called me at work, I immediately tried to get ahold of priceline and couldn't. I sent an email to them and was called later by the after hours person and assured they would go over everything with the management and call me the following Monday.

Monday came and went and I was not contacted by anyone.

Our stuff arrived pretty quickly to our new place which I was impressed with but when it showed up to be delivered it was mid afternoon and it was only one guy. We had a 3 bedroom apartment to be moved and once again had to find a way to venmo the money to start unloading which my wife did after being assured there weren't going to be any more surprise charges. This one guy then ended up moving everything by himself because apparently nobody else showed up. After several hours he finally had it all in and started reassembling one piece of furniture, a loft bed. This was getting on towards 8pm at this point and was getting nowhere. I get up for work at 430 am so I wasn't too keen on staying up all night with this one guy trying to reassemble all the furniture so I guess that we will handle it all ourselves, despite paying around 9000 dollars and having that included in the service.

I honestly feel ripped off. I was given a quote based on walk through and inventory where I measured everything with a tape measure and gave them the dimensions. Then my wife gave them a second inventory that went even further with almost exactly every item to be moved and somehow their quote was off by thousands. I wish I would have dug a little deeper into researching this company. I would have seen that my experience is not unique. The next time I move I will not be using priceline logistics.

I take my experience as a payment for a very expensive education on who not to use and hope this will keep others from trusting this company.

Move size: 3 Bedroom Home Service cost: $8635

Before our stuff was even picked up, we explicitly told them our availability for the delivery. They also told us that it would be 7 to 10 business days from the day of the pick up. It’s been 10 business days and they said our stuff is not even in the truck to get here yet. I’m pregnant and sleeping on an air mattress, we can’t afford to purchase everything we already have. All we want is our stuff to be delivered. I’m tired of having to call every time and get the same information over and over.

Move size: 2 Bedroom Home Service cost: $4000

Moving from Ohio to Texas.

Was quoted a price of just under $3500. Paid a $ 1500 deposit. PriceLine Logistics representative calls several days before the actual movers are to show up, ( Priceline is just a broker,they contract out to another company the actual move). Priceline rep. wanted to go over items i was moving again. I did add some additional items from prior estimate as who can remember everything they own all at once. Anyway, was told i would have to pay them another $1000 towards deposit. ( Now $2500 total) ok, no problem. When the actual mover arrived he inventoried everything and said his cost was going to be $6400. That's just the movers charge! Now im in hock for nearly $9000! 3 Bedroom home and garage items. AND i had already sold over half of my furniture and appliances, packed and labled all boxes for them!! After some haggling i managed to convince the mover and PRICELINE to refund me $900 . So my total cost went from $3400 to over $ 8000 dollars AND it took 24 days to actually deliver my items! DON'T USE PRICELINE LOGISTICS NO MATTER HOW GOOD IT SOUNDS!!! It's a total scam! Oh, and by the way, once you pay the deposit it's NON-REFUNDABLE! THIS COMPANY IS A BROKER SCAM! YOU HAVE BEEN WARNED!

Move size: 3 Bedroom Home Service cost: $8000

Used this company to move from Fl to Cali. They contracted 3rd party movers. When they picked up they have a smaller truck and with a different contract, more expensive, and when they delivered they demanded payment before they unloaded the truck. We got missing and broken Italian furnitures, some were put on the side of the driveway and some broken vases in the trash can. They did not even tell us. Our furnitures were crated when they picked up but were not when they arrived, they changed truck in Texas and probably removed the crates to fit in the new truck. I hope filing claims will not be a problem.

Move size: 3 Bedroom Home Service cost: $6800

I am writing this review to let people know ,what a BS company this place is,my daughter n daughter in law just recently acquired their services,they were ecstatic when they were quoted the price because it was a long distance move,their enthusiasm soon faded however,they had nothing but trouble,which stemmed from the movers not arriving on time to load ,then the total miscommunication n blatant disregard for their feelings, trying to charge them more n more money way past the amount originally agreed upon.Very unprofessional in that they were crass n down right offensive with their comments to my daughter,treating her with disrespect ,I shudder at the thought of how they must treat their families,if they treat upstanding paying citizens like this! I only hope that by reading this review noone else will fall prey to these devious,shysters n one final note from "mama bear"hope I dont run across the idiots that handled my daughters move because it will be a sad day for you!

Move size: 2 Bedroom Home Service cost: $5000

I contacted Priceline Logistics back on January 13, 2021, for a move that would take place in May (didn't know exact date yet). On Wednesday, May 26, Priceline called to go over final inventory. I was told that the movers would come May 29, between 3-5. The people moving into our house were told the news and planned on moving in on May 30.Never came, never got a call. I called Priceline emergency number and was told that the movers were delayed at previous job and they would come the next day at 10. Next day at 10 no one showed. I called and was told 2-4. When I asked about the changes I was told “our policy couldn’t be more black and white” that the window of time is just a suggestion and any time or day is allowed. At 2pm the driver called me and said 3:30. At 4:30 pm still nothing. I finally got the driver again and he said 7:30pm, but if he left now he could be there in an hour with one truck and leave the other truck behind with his movers (at the previous job). The people that bought our house were moved in/moving in and unpacking. We couldn’t wait for the truck to come. My wife and I proceeded to move every single piece of furniture that we own out of the house and placed it in the front yard. THE ENTIRE CONTENTS OF MY HOUSE WAS SITTING IN THE FRONT YARD and we had to do it (so much for a full service move). Around 6pm the truck showed up. It was a 26 foot Uhaul. The driver got out and realized he had no supplies - no blankets or pads or anything. I started complaining to the driver about the mess so far. He told me that he is from Flat Price Movers out of New Jersey and he just found out about my move yesterday (May 29). He explained how Priceline Logistics is just a broker and they sub-contract their moves. This new guy wanted to charge extra for wrapping my mirrors and other stuff. I told him that I already listed these items on my inventory with Priceline - they knew about this stuff and gave me my quote. He said he does not work for Priceline and they have their own policies. He said his truck holds 2100 cubic feet and my stuff filled the entire truck. A 26 foot Uhaul truck holds exactly 1682 cubic feet, but I was billed for 2100. He wanted 75% now and 25% at delivery. I told him it was 50% now and 50% at delivery. Again, not his policy. I went to pay with a credit card and he said there is a charge for doing that. AGAIN, not what I was told, but that’s his policy. I didn’t carry $4000 cash with me and the banks were closed and my checks were packed (all because I was told by Priceline that I could use my credit card). I had to borrow $4000 cash from my neighbor just so I can pay to have my stuff loaded on the truck. My delivery window is well over 20 days, which I was told 7-10 days when I booked. Every single thing that was pitched to me during the original phone call to Priceline was different. When the other truck showed up with the movers, their trash went into my neighbors yard. It was never picked up. Movers finally left at 11:27pm. I picked Priceline based on reviews, but they sub-contract out to any mover they want - even ones that can be horrible. There is no customer service and no one returns phone calls.

Update June 1: Finally got someone to answer my calls from Priceline customer support. I explained my situation. Never got any sympathy. I did get something along the lines of “we have lawyers that make sure our forms are drafted right.”

Update June 5: I was at my old location celebrating my youngest daughters 13th birthday. During the party I got a call from the delivery driver saying they will be dropping my stuff off tomorrow morning (June 6). We weren’t supposed to get our stuff til June 18th. When they picked up the guy asked what day would I want and I told them June 13th would be great. I asked the delivery guy to hold my stuff and put it in storage (since I was promised 30 days free storage from Priceline - yet another LIE). They told me they don’t do that and if I don’t let them deliver tomorrow I wouldn’t get my stuff. I immediately jumped in my car and started driving across the country - 5 days earlier than was planned, leaving my family behind. I was told I needed to sign for the delivery as well. There was no way I was going to make a 30 hour drive in less than 20 to sign. I ended up calling a neighbor, who I never met, and had him sign for me. He also had to pay because you had to pay with cash. I asked the movers to move the master bedroom furniture and my oldest daughters furniture upstairs. Nothing else needed to be assembled or placed anywhere. He agreed. When I finally got to my house the only things upstairs were mattresses. My full service move entailed me and my wife moving our stuff out of our old house ourselves and me hiring neighbor kids to help me move my bedroom furniture upstairs.

Move size: 3 Bedroom Home Service cost: $9100

Travis was the nicest guy on the phone. I even called him telling him about other movers calling me and he said don't listen to them I'll be there every step of your move. Well guess what he wasn't after Arena Van Lines picked up my stuff I NEVER HEARD FROM HIM AGAIN. I tried calling him several times on his office phone and cell phone he would NOT TAKE MY CALLS. STAY AWAY FROM THIS COMPANY they out source your move and it has now been 3weeks and we STILL DO NOT HAVE OUR THINGS. ALSO THEY have another guy that goes over your inventory with you his name is BILLY JOSEPH he's a complete JERK! We are now working with an attorney and the ATTORNEY GENERAL OFFICE on both these companies. STAY AWAY FROM THESE CROOKS!

Move size: 3 Bedroom Home Service cost: $4000