Priceline Logistics LLC

Where to even start with this dishonest company. When we called to make our reservation, they took inventory of our items to give us an estimate for our truck size. We were quoted around $4500. We were told that included all our items, as well as gas prices. 2 days before our move date, they called us to go over the inventory list again. Come to find out, 1/2 the items we told them about were not included on the estimate. They also told us the estimate did not include fuel prices. They then told us our price was going to be closer to $7000. Almost double what they quoted us. We almost canceled our service then, but they offered us a “friends and family” discount and lowered the price to $5000 so we ended up staying with them. I’m certain they gave us a low quote during our first call to hook us into doing business with them. The deposits you give them are non refundable. Please make sure you READ anything you are signing. The fine print of the documents are much different than what they tell you on the phone! They are experts at manipulation and telling you what you want to hear. They told us the 3rd party moving company would contact us at least 48 hours before coming to coordinate the move. We never heard from them. The date of our move came and went and we finally had to make other arrangements. We tried to call Priceline but they are impossible to get ahold of. They never answer their phone. We did end up canceling but weren’t refunded for our deposit. Please do yourself a favor and save yourself a headache. Don’t do dealings with this company. They are dishonest and unethical. It’s a huge scam.

Move size: 3 Bedroom Home Service cost: $5035

The set up they make sound simple and easy then the movers come…just note expect to pay double what they quote you…it’s how it works. After the movers picked up, I had a 9hr drive ahead of me getting me to my destination by 1 Am…I got a call during my drive saying they were dropping off my stuff the next day between 9-11 am. That left me 3hrs of sleep as it would be a 3hr drive to the location everything was being delivered to…I agreed and got up and drove 3hrs to be at the location by 9 am. The driver was a no-show and after many phone call I got a person who actually picked up. She told me they never left NJ and would not be coming…so I got up and drove 3hrs on very little sleep for nothing. Later that day the Rep called me back saying they would be delivering the next day this time 9-12 window and I asked her is she positive and she said yes…so once again I got up early on the road by 5:30am to sit in the empathy apartment till noon to have mo one show up again. I called every number I was given to find out what was the issue now and not one line answered but went to voice mail. Finally I got a person who said the driver had been on the road for a few hours (it’s past 12pm…few hours?) and is still going to be delivering. I was told the window was never a guarantee and if I was there for delivery then I would be charged for storage while they determined the next delivery time. Mind you no phone calls saying they were not coming, not making delivery times…nothing…yet I would be charged for storage for not staying because the driver may or may not show up? I asked to speak to a supervisor, who by all account should not be in customer service…he basically told me the contract said nothing is guaranteed, they are just a broker and not responsible for the drivers and communications with them. So this is how they run their business? Really? He told me he wasn’t going to get in “a pissing match” with me and there was nothing he could do…in the end he told me he would take $150 for my gas etc…said I wanted that in writing because clearly their word means nothing. He said he would email me it in writing but it’s been over an hour and there is no email. This company clearly takes no responsibility for itself in how poorly it conducts business…and what’s worse is they are okay with it.

Move size: 1 Bedroom Home Service cost: $4000

When I first went with them it was constant communications until they received my money I no longer want to deal with this company they don't return phone calls now emails or anything my next step is to contact media and then seek legal action tired of people scare me people who work hard for their money especially in these times I have yet to move and was wanting to add something else but now I don't even want to go with this company. It's been two weeks now no one has reached out. At this point I just want my deposit back but I will be contacting the he BBB, media and legal action.

Move size: 3 Bedroom Home Service cost: $587

Horrible experience with this booking company. Communication was extremely poor for updates. Not once did i receive a call from them to receive updates on the move...Everytime i called i was told somebody would contact me back with that information. Then, the morning the movers showed up, i get a call stating they were a few hours away.

In addition, i contracted this company to have my piano moved. I confirmed with the booking agent that there is a flight of stairs on the delivery side, none on the pickup, and they would bring it up and put back together. The movers arrived and said they were not contracted to move it up the stairs and simply left it at my front door, refusing to move it in as i originally contracted to do unless i pay them $1200. Now i must find another moving company to bring in my piano.

Furthermore, the contracted movers asked me to borrow a measuring tape and was never returned. Lesson learned...don't let movers borrow tools.

Move size: Partial Move Service cost: $4400

If I could give Priceline Logistics a ZERO I WOULD! The representatives lie to you. They inflate your charges unexpectedly. They tell you that they need a certain amount of money “to secure your move date”. They cancel your expected and anticipated and out of state move date. Two days before the move a representative contacted me telling me that “We didn’t receive your payment for your move.” I knew better than that and I had to go through unnecessary leaps and bounds to prove that I did pay. They decided to penalize me when I asked to speak to a manager and inflated my quote price an additional 2,000. The “movers” are no show no call and when I demanded to know who the moving company was Priceline Logistics provided me with a moving company name and when I contacted them they had no record of my name, address, moving date, or booking from Priceline Logistics, who also provided me with the name of the “driver”. The representative lied to me telling me that the movers were “running an hour behind on your pickup”. Two hours after the anticipated second pick up time a representative from Priceline Logistics called me stating “The driver had an unexpected emergency and wasn’t able to do your move today.” What she didn’t know is that I verified what the company gave me so I knew she was lying. When I called the driver’s number, I got a message that the driver was unable to answer calls. I texted the “driver” several times and to no avail I inquired about the phone number that I was given using my ATT call protect to discover the number belonged to a foreigner. I never got a response from the “driver”. Priceline Logistics claims thirty days of climate controlled storage which I opted for but after the . abundance of lies, deception and misleading information I was afraid to use the storage having fear that they would deliberately withhold my furniture and personal belongings ransom for more money after 30 days and demand more money for storage. I cancelled the so called rescheduled date and the representative became nasty with me telling me that I would not get my $2,174 back that I paid to secure the move. I am a 62 year old disabled woman with a very limited monthly income who has been severely taken advantage of. They are not BBB accredited. Someone needs to step in and do something about this fraudulent and scamming company.

Move size: 2 Bedroom Home Service cost: 2174UAH

We had a move from Indiana to Texas, and were quoted a very good price, too good to be true in retrospect. The price kept changing, getting more expensive as the pick up date neared, but we had already paid a hefty deposit so we were stuck. That was only the beginning of a very bad transaction. The furniture was picked up by a no-name moving company who wanted cash at pick up, and more than was agreed upon. But what can you do at that point? So we went ahead, big mistake, it would have been better to lose the deposit we later learned. Our furniture was picked up on May 12, it’s now July 12, 8 weeks later and our goods are still in a warehouse in Chicago, and nobody can tell us when they will be delivered. Priceline has washed their hands of it, says their only responsibility was to match us up with a mover. They offered a $118refund as a gesture of goodwill. When I refused to accept that pittance, the customer service agent at Priceline became verbally abusive and told me if I got a lawyer, they will get their legal team to fight us. Now we are going to rent a trailer and move the goods ourself. But nobody will tell us the address where we can pick them up and how we can get into the warehouse. In other words, we have paid over $2500 for the privilege of storing our goods for two whole months in an unknown location with an unknown moving company who has no idea if they can ever deliver the goods. Please save yourself a lot of time and a nervous breakdown and DO NOT USE THIS DISREPUTABLE COMPANY. They are completely dishonest, you will be ripped off and lucky if you ever see your goods again.

Move size: 2 Bedroom Home Service cost: $2500

We contracted with Priceline, but once they got their money, they washed their hands. They sub-contracted to a crooked company Moving Forward Express, out of New Jersey.

They didn’t know what was going on. The day of pick up, they told me they didn’t have us even on the schedule to be picked up. After many phone calls they admitted it was the company they contracted with.

They would not get to the bottom of the issue of an additional $750 increase. They wouldn’t back their quote. They said that contractors will sometimes raise their prices if Priceline didn’t charge enough. At this point everything was loaded on the truck. MFE, loaders told my son that he padded the goods loaded because he had to make some money. He padded his quote by 100 cubic feet. They charged for stairs, which were included in our quote. The day before MFE arrived the raised the price by $350, because they said they had to transfer our hoods from a semi truck to a box truck. It was a lie, it was never on a semi. It had only been on box trucks. When they arrived they threatened to take our stuff to Phoenix and leave it there if we didn’t pay in cash in full. They would not unload anything. Priceline Logistics, said that we were on our own. They didn’t have any more to do with our move. MFE was so rude and unprofessional. The two drivers were cussing and threatening. One of them was yielding a 15 inch knife. The other was storming around screaming and yelling. They were wired.

This move was a nightmare from start to finish. Both companies are horrible.

Never use Priceline Logistics or Moving Forward Express. Warn others.

Move size: 1 Bedroom Home Service cost: $3261

DO NOT BOOK THEM!!!! I signed a contract to move from Oregon to CA, gave them an $827 deposit, flew to Oregon to get the furniture my Aunt left me because she had just passed away.. Her house had been sold and was closing escrow and I had to be out the day after the scheduled move. THEY NEVER SHOWED UP!!! I am a senior citizen, all alone, and I am shocked that they feel they can get away with this! I called them and they said there was a "Nationwide shortage of trucks" and that if I gave them another $1000, they would find me a truck. I was in a terrible position, and all I could give them was another $500. Again, THEY NEVER SHOWED UP. I called them crying and asked for some kind of help and they were just horrible. I had to rent a u-haul truck and move everything myself. I have been asking for my $1327 deposit back for over 2 months now and they refuse to answer my emails, calls and texts. They are simply SCAM ARTISTS and THIEVES. I didn't think people like this existed. Adam Stone was nice at first, but obviously it was just to get me to sign the contract. Then Billy Joseph, the "quality assurance" guy came next and as soon as the truck "disappeared" he became very nasty. Maria in dispatch told me my "check" was in the mail weeks ago and now she is blocking my texts. These are all HORRIBLE people who prey on unsuspecting customers and steal from them.

Move size: 2 Bedroom Home Service cost: $5000

My wife and I were looking for movers online, as we are moving from Utah to Texas.

We found Priceline Logistics LLC. Seemed like the best deal out there! Well, our due diligence to investigate these guys should have been done! These guys are absolutely disgusting! They stink of corruption! After what they’ve done to us (and many others – look at BBB and online reviews for nightmare scenarios), I am obviously disputing this transaction.

She placed an order with Priceline on 9/14. Upon placing the order, the representative went through the list of articles (items) that we had to move. After going through the list, she proceeded to inform them that our entire storage unit was 10×20 ft. in size. She emphasized that the unit was completely filled, and that this was the amount of stuff we needed to be moved.

The representative then transferred her to another agent to receive the price for the items we needed to move. He said that her total price would be $5,952.10. Deposit would be $2,575.21. (We have the invoice they emailed.) She also informed him of the size of the storage unit (filled with stuff) that we needed moved, after he went through the article list. Most importantly, she specifically asked him if the price would be raised at all, and he went on to assure her that it would not. Also, she asked him that if for some reason we needed to cancel, if she would lose her money. This guy assured her that she would not lose anything, if she cancelled *before 48 hours of pick-up*.

Pick-up was going to be either Saturday (9/25) or Sunday (9/26).

So, in good faith, she signed. Two (2) days after she signed, she tried to get a hold of someone regarding a few questions. We needed a specific time and date of when the truck would arrive to pick-up all of our stuff. A message was left for someone to call back. No one called back, of course.

On Wednesday (9/22), three (3) days before estimated pick-up, she received an email to verify our items. She called and someone answered this time! The agent went through the list of articles that he was showing. My wife went on to explain to him that we needed to move those articles, but that she had explained from the beginning that our storage unit size was 10×20, and the unit is full of stuff. He seemed surprised and asked if it was ok that we got rid of the original list and started a new one to include the size of our storage unit (?). It was really confusing because this should have been done from the beginning, but she agreed, so there would be no delay.

Get this, the guy then goes on to tell her that the total was actually going to be $15,000! Keep in mind, we were three days away from pick-up! She told him we couldn't do that. He put her on hold and came back to tell her that he could lower the price to $13,000. She still did not agree to that. Again, he put her on hold, and came back to say that the absolute lowest he could go was $10,000. Of course, she told him that it was still too much and that we needed to just cancel.

They would not agree to fully refund our deposit, as she was outside of 72 hours of the order? Look back on the original conversation and that was NOT what they said. All they could do was half; however, she had to sign a doc. She asked if they could listen to the original phone call. They said yes, but it had to go through a whole legal process. All of this was super shady!

Move size: 4+ Bedroom Home Service cost: $5952

Booked and paid a deposit to Priceline Logistics on 06/23/21 after we were assured a truck would be in our area on our requested day, 07/12/21. The move was over 2,000 miles making the deposit over $1,600.

07/06/21: Emailed the original employee that booked the move for us, about a billing question, and he also confirmed our pickup date for 07/12/21.

07/12/21: No truck arrived. Anymore emails sent by me were not addressed by anyone in the company. Voicemail is always full, so I was unable to leave any messages.

07/13/21: Received a call from Priceline Logistics that they didn’t have a truck in our area as previously confirmed. I asked for a refund, they refused. No truck ever showed up.

Move size: 3 Bedroom Home Service cost: $1600

The movers did not load or handle my belongings with any care. They started by giving an estimate and then when they showed up told it was going to be more. They did not take everything on the estimate and still used 75% more cubit footage because they packed it so poorly. Due to poor packing, handling and storage many of my items were broken as well. They took no responsibility for any items in a box even though the boxes were completely crushed because of how they handled them. They destroyed several pieces of my furniture and called the damage cosmetic so only offered my partial value of the already insanely low value of .60 per pound. To make it better the company handling the claim took more than 120 days from filing it without any communication to me about what was happening.

Priceline is the broker, but they are still the ones that hired the movers. They are also the ones who refused to do anything when I contacted them about what the mover was doing.

Move size: 3 Bedroom Home Service cost: $7900

DO NOT USE THEM. THEY ARE TERRIBLE. I paid a rush fee to have them pick up my things and was told they could have someone there by Wednesday at the latest. Wednesday arrives and I call them TEN TIMES, no one answered me and no movers arrived to pick up my things. Not only did I have to pay an extra month of rent for a room I no longer needed because they failed to do the job they said they would, but when I called the next day and finally got ahold of someone, they told me they could only give a 40% refund. Seriously? 40% refund for a job you didn't even do?? Worst f*cking company I've ever dealt with.

Move size: 1 Bedroom Home Service cost: $1500

Communication is not good. After they received my deposit, I called the numbers they provided for customer service to ask about cancelling my order and several of them were not working and four more had "full voicemails". I reluctantly decided to wait until the movers would finally schedule me to see how it would go.

The salesman Quoted me one amount, but when the drivers showed up, they tried to upsell more space. This despite the fact that I had the exact items ready which was on the original quote. Drivers told me this happens all the time because sales people under sale. Drivers left and I moved it myself for 1/3 the price.

I asked for my deposit back and nobody will even answer my call or email. Do not use Priceline Logistics!

Move size: Partial Move Service cost: $6100

Beware of grossly underestimated cubic feet and then the crew that shows up on move day puts a contract in front of you for two to three times the estimate. Do not, I repeat, DO NOT Sign a contract with or pay Priceline Logistics any money up front!! Better yet, do not fall for their line and do not do business with them. On move day I could not reach my contact or anyone at Priceline Logistics at all to speak to about the crew that came trying to triple the cost. Luckily I had a quote from a reputable moving company that I was very lucky to get to do my move the next day. I don't know what I would have done if they local mover couldn't do the job. I would have been stuck unable to move and having to not hold up my end of the closing for the sale of my house!! I was cheated out of over $1,125 because I was fooled by Priceline Logistics L.L.C. They estimated my very small move at only a few hundred cubic feet when it should have been over 600 cubic feet. Then the guy that showed up said it will cost over $5,000 not in the $2,500 range. I know what the cost my move should have been because my local mover charged me only $2,800 for what had become and "emergency move". I actually didn't even have furniture other than 2 beds, a few chairs and side tables, mostly small boxes of stuff. Please deal only with a legitimate moving company and not with someone you find on the internet who is probably nothing more than a boiler room phone operation from Florida. This is a dishonest company that plays on the great time pressures and logistics nightmares people face when trying to make a move. They will try to get you over a barrel and where you have no option but to pay them an exhorbitant amount over a fair price. Luckily I had another option but I still got cheated out of the $1,125 down payment.

Move size: Partial Move Service cost: $5000

This company was helpful up until the week of our move. First, they sent a message confirming our pick up date/time and the date did not match what was listed on our contract with no reasonable explanation. Then, on the new move date, the movers did not show up. We called every phone number tied to the business and no one answered. Lack of communication, lack of customer service, and a big headache of a move. Save yourself the stress and find a different moving company.

Move size: 1 Bedroom Home Service cost: $4000

This has been a horrible experience dealing with this company. They state "Your trust is our main concern" which is a joke. My items were to be picked up in PA and taken to SC. I was told different dates for pickup and delivery. Their estimate was a lie. I had to pay more at pickup and delivery than what I was quoted even though I had fewer items. I had multiple items broken. When I tried to contact the person who was to be my contact they would not answer. I have kept a paper trail of this experience. I recommend anyone moving to stay away from this company so you do not have to experience the situation that I have.

Move size: 2 Bedroom Home Service cost: $5600

They use contractors with poor communication that can’t give you an estimate but charge 1k more (check their yelp reviews) then they keep changing the dates of their pickup times and days. Their own drivers cuss and complain about their dispatch using poor communication saying it’s their drivers fault when really they won’t pick up unless their is an area near them to pick up and drop off. They lie on their deliver dates and have contractors with unprofessional drivers and dispatchers that will hold your items hostage until they have a delivery or pick up near you and it could take up to weeks. It’s been over a week since I was told I would have my stuff and dispatcher was unprofessional and said “yea I guess we are holding your stuff hostage”

Move size: 1 Bedroom Home Service cost: $3600

Do NOT use this moving company, such a SCAM. First, they told us they were budget van lines moving company then when I received the contract they were Priceline but I went ahead and used them because of the quote given to me. I gave them the size of my storage unit and which was 286 cubic square feet and when they loaded the truck it was 800 cubic square feet so my price went up by 50%. Not only did this happen, but they used another company who had their own contract that I never signed that supposedly had a 4 day pick up window when the one I signed was a 2 day window. We got an attorney and she wrote a letter about the price and how legally no new contract has been signed so the original estimate needs to be honored. Ever since receiving the letter I have received no answer from them, we have been completely ignored. Luckily, the actual moving company has been responsive. Priceline charged me $690 just for them to find movers for me and did not disclose that they would not actually be the movers. I made it very clear I needed my stuff before thanksgiving and with a pick up window of October 29-30th this should have been more than acceptable; however, my stuff was not picked up until November 2nd (I was told by Priceline that it should still arrive by November 18th) and now will not arrive until around December 1st. I could have arranged an earlier pick up day to ensure it would be here by the Thanksgiving. Honestly, I should have gone with the first moving company that warned me of others that scam. This has been a major headache and the stress of not knowing where all my belongings are has been a nightmare. Trust me when I say stay away from this company, just adds more stress and is very time consuming to track down your stuff.

Move size: Studio Service cost: $2387