Priceline Logistics LLC

Do not TRUST this company, they are Scammers. At first they are contacting constantly to sign you up. Once they receive payment and your items you will not hear from them. 1) driver

for pick-up was 1 1/2 day late, 2) space was not what I had requested. Had to leave items behind and had to pay another $500.00. Items did not arrive on day requested. It's been 10 days and haven't received my things. I've been calling them, emailing them with no response.They charged my creditcard 3x for more then$900 dollars afe your hard own money. This people are "SCAMMERS"

Move size: Studio Service cost: $3500

On my pick-up date, the moving company dispatched reviews my items & advises that I would need more space than what was listed on my estimate generated by Priceline - about 150 cubic feet difference. Yes, it is an estimate, however, I was baffled because my estimate was for MORE than the number of items I intended on taking. Per the rep whom completed the final “checklist” prior to my pick-up date, he insisted that I list double the number of boxes I had to ensure enough space would be reserved. After multiple phone calls between myself & Priceline and Priceline & the moving company, I ended up being responsible for close to an additional $1000.00. No one could understand that my dispute was how could I be over-quoted and the proper space/dimension not be documented to reserve per my items checklist, then I still owe more money when majority of the bigger items listed on the estimate were not moved. The rep whom I spoke with on moving day first uses the excuse that the estimate is not based on the number of items but on the space used; then tries to convince me with the analogy that if you reserve a ballroom & not all guests show up, you’re still responsible for those plates, which, in my opinion, does not apply! Bottom line would be to not use a broker & deal directly with the moving/transportation company, since the brokers are unable to calculate the reserved space properly - my first and last time.

Update 4/15/21: The transport company Priceline dispatched to (or has a business relationship with) was unknown until they showed up on the pickup date. It has now been a week & my belongings are still not in transit along with no future ETA. I understand this may not directly be Priceline’s issue, however, they should be more aware of the transport companies used.

Move size: 2 Bedroom Home Service cost: $4000

Joe Sullivan and dion are the worst. I was promised pick up and delivery in the same week. They completely screwed me and I have a 3 year old my wife and myself sleeeping on an air mattress. My furniture is still sitting in a warehouse and they are telling me 15 more days.

SCAM SCAM TERRIBLE PEOPLE HERE

UPDATE: they have tried to bribe me to remove this review and sign a paper that I won’t be pursuing litigation by offering me 50 dollars

I have recording of my phone conversations and I will try to post them somewhere

Move size: 2 Bedroom Home Service cost: $2900

The sales person did not take the correct information regarding the size of the boxes. We paid one deposit and was told it would be much more expensive but since we booked early (January for a March move). They do not have a slot in their system for xlarge boxes only large(as per Deon in cs) so when the movers arrive we had to pay more.

We have been waiting for our stuff and we cannot get any information on our items as they have use on hold for 30m minutes then we get disconnected. My husband called 5 time this morning (4/12/2021) and no answer. We spoke to Catalina last Thursday who stated that she will get a copy of the bill of lading and call us back and nothing. Deon promised the same thing last Monday and nothing. My husband called Jim Miller and no answer or call back.

Our $2600n move is now $3600 and we are still waiting for our belongings. I am contacting my attorney because this is unacceptable.

WORST MOVING EXPERIENCE EVER!!

We moved internationally and it was much smoother than this in country.

Move size: 2 Bedroom Home Service cost: $3600

After assuring me multiple times that my belongings would be delivered April 8th, Priceline subcontracted me out to a company with a 1 star rating. These people have had my belongings since March 25th; it is now May 4th and I still do not have a delivery date.

These scammers rejected my check, insisted I pay via app to a company with a different name, and also insisted I pay cash on delivery.

Priceline has continued to aid these scammers, refused to let me speak to a manager (until I called and got one by pure luck yesterday) and has yet to even address any kind of a refund or bill adjustment.

The character limit means I cannot share the whole story here, but you can view it here:

https://medium.com/@alpurcell/priceline-logistics-has-had-my-belongings-for-more-than-a-month-f1013737f273

Please do not use Priceline. They will contract you out to scam artists, they do not answer the phone when you call, and they will not take responsibility for the wolves they literally sent to your door.

Move size: 1 Bedroom Home Service cost: $5800

Moving from Ohio to Texas.

Was quoted a price of just under $3500. Paid a $ 1500 deposit. PriceLine Logistics representative calls several days before the actual movers are to show up, ( Priceline is just a broker,they contract out to another company the actual move). Priceline rep. wanted to go over items i was moving again. I did add some additional items from prior estimate as who can remember everything they own all at once. Anyway, was told i would have to pay them another $1000 towards deposit. ( Now $2500 total) ok, no problem. When the actual mover arrived he inventoried everything and said his cost was going to be $6400. That's just the movers charge! Now im in hock for nearly $9000! 3 Bedroom home and garage items. AND i had already sold over half of my furniture and appliances, packed and labled all boxes for them!! After some haggling i managed to convince the mover and PRICELINE to refund me $900 . So my total cost went from $3400 to over $ 8000 dollars AND it took 24 days to actually deliver my items! DON'T USE PRICELINE LOGISTICS NO MATTER HOW GOOD IT SOUNDS!!! It's a total scam! Oh, and by the way, once you pay the deposit it's NON-REFUNDABLE! THIS COMPANY IS A BROKER SCAM! YOU HAVE BEEN WARNED!

Move size: 3 Bedroom Home Service cost: $8000

SCAM COMPANY: When you call Price Line for a quote, they are friendly and nice. They'll quote you something very reasonable. However, what Priceline does next is outsource your move to a moving company (mine was Falcon Moving). Priceline is a broker. After having to hound them about a pick up time, Falcon Moving finally calls to schedule pick up. YOU have to give THEM a window to come pick up your stuff! ...customer service right there...it's not about what is convenient for you, but what makes it convenient for them. Now fast forward and it's the last hour of your two-day window. You've called dispatch 3-5 times and you finally receive a call from the actual driver of your belongings. The shady crew of movers are now in your home. Everything must be packed in boxes prior to their arrival, so you're ready to roll, just waiting on the people you hired to move out the furniture and boxes. Upon arrival, your told there are exorbitant fees for having to use an elevator, 75ft truck to front door fee and several others. Keep in mind, none of this was discussed with PRICELINE LOGISTICS, in fact, they lied and said there would be no hidden fees. So back to shady Falcon Moving crew-- you're all packed up, you've planned your week around this move and they hit you with the fees. You've already paid 33% of the total expected price to book your move. You express your disdain, the movers say "it is what it is", and tell you that you can call the company FALCON MOVERS and figure it out with them. So they take your stuff, and off they go. They can't tell you when it'll be delivered because they have to "wait to get back to the warehouse and figure it out with dispatch".

They ask for 3 payments; when you book, when they pick up and when they drop off.

So you've paid the original 33% of what you thought it was going to be plus the hidden fees. I was told my move total would be $1,500 for a studio apartment. After pick up, including the $500 I had paid to book, the $500 I expected to pay at pick up and the $800 in fees, I was already at $1,800. They told me I would owe another $1800 when they dropped it off (whenever that may be. Again, it's whats convenient for them, not you.)

Needless to say, I raised hell and and still ended up paying a total of $2,500. $1,000 more than expected and promised. After two weeks of them holding my items hostage, and no one at either company willing to help, I was ready to get it in my possession and deal with it on the back end, whether that be legally or by the grace of god someone with half a brain and/or half a conscience from FALCON or PRICELINE decides to help me.

Moral of this long story is that this company is 100% dishonest. They bend you over a barrel, hold your items hostage and demand more than what you are quoted. I am reporting them to the better business bureau.

Move size: Studio Service cost: $2500

Used this company to move from Fl to Cali. They contracted 3rd party movers. When they picked up they have a smaller truck and with a different contract, more expensive, and when they delivered they demanded payment before they unloaded the truck. We got missing and broken Italian furnitures, some were put on the side of the driveway and some broken vases in the trash can. They did not even tell us. Our furnitures were crated when they picked up but were not when they arrived, they changed truck in Texas and probably removed the crates to fit in the new truck. I hope filing claims will not be a problem.

Move size: 3 Bedroom Home Service cost: $6800

I am writing this review to let people know ,what a BS company this place is,my daughter n daughter in law just recently acquired their services,they were ecstatic when they were quoted the price because it was a long distance move,their enthusiasm soon faded however,they had nothing but trouble,which stemmed from the movers not arriving on time to load ,then the total miscommunication n blatant disregard for their feelings, trying to charge them more n more money way past the amount originally agreed upon.Very unprofessional in that they were crass n down right offensive with their comments to my daughter,treating her with disrespect ,I shudder at the thought of how they must treat their families,if they treat upstanding paying citizens like this! I only hope that by reading this review noone else will fall prey to these devious,shysters n one final note from "mama bear"hope I dont run across the idiots that handled my daughters move because it will be a sad day for you!

Move size: 2 Bedroom Home Service cost: $5000

On the day of pickup they continuously missed the timeframe for pickup so I had to call and ask for an update. This went until they said they wouldn't be able to make it. I had to leave to my new home in South Carolina so I made plans for a neighbor to be there for pick up. They then called me to let me know they were 30 minutes out. I did like those movers, very nice and respectful, we had some very pleasant conversation, they broke everything down and moved it out for me. Then my stuff was moved away and I did not see it for 24 days. Communication was abysmal. They could never tell me where my stuff was or when I could expect it, only that my 1 bedroom apartment was going to cost me $7,200 for 68 items, none of which were particularly heavy. We were able to come to a conclusion that was crazy and settled for $4,700. As I was waiting I would periodically call for an update. They would tell me my stuff was on it's way and to expect it in 3-5 days then 2 days later tell me they're shipping it soon and to expect it in 5-7 days. All this time I still did not have a contract with them. Today when my stuff arrived the team unloaded it, setting everything into my apartment. I was taking inventory as they brought everything in, I hear their truck start and them pulling away, I ran outside to try to stop them but they did not stop. I tried calling them repeatedly, they never answered my call and then blocked my number. I called from a different number and they picked up, spoke into the phone, I said my name, they went silent for a little and hung up. I still did not have 14/68 items I moved with them, I did not sign any paperwork saying I received anything from them, they did not put together any of the furniture the company originally took apart. I called the office stating this problem, they said, it's okay, we don't need your signature for delivery, everything else you can file a claim. THAT'S NOT GOOD ENOUGH! They have my money so now they're done with me? I was charged an exorbitant amount and a fifth of my goods were not delivered and what I do have, glass is broken, chairs are broken. They did not even take most of the moving blankets off my stuff. Save your money and your sanity, please learn from my mistake and DO NOT HIRE THIS COMPANY FOR YOUR MOVE!

Move size: 1 Bedroom Home Service cost: $4700

I contacted Priceline Logistics back on January 13, 2021, for a move that would take place in May (didn't know exact date yet). On Wednesday, May 26, Priceline called to go over final inventory. I was told that the movers would come May 29, between 3-5. The people moving into our house were told the news and planned on moving in on May 30.Never came, never got a call. I called Priceline emergency number and was told that the movers were delayed at previous job and they would come the next day at 10. Next day at 10 no one showed. I called and was told 2-4. When I asked about the changes I was told “our policy couldn’t be more black and white” that the window of time is just a suggestion and any time or day is allowed. At 2pm the driver called me and said 3:30. At 4:30 pm still nothing. I finally got the driver again and he said 7:30pm, but if he left now he could be there in an hour with one truck and leave the other truck behind with his movers (at the previous job). The people that bought our house were moved in/moving in and unpacking. We couldn’t wait for the truck to come. My wife and I proceeded to move every single piece of furniture that we own out of the house and placed it in the front yard. THE ENTIRE CONTENTS OF MY HOUSE WAS SITTING IN THE FRONT YARD and we had to do it (so much for a full service move). Around 6pm the truck showed up. It was a 26 foot Uhaul. The driver got out and realized he had no supplies - no blankets or pads or anything. I started complaining to the driver about the mess so far. He told me that he is from Flat Price Movers out of New Jersey and he just found out about my move yesterday (May 29). He explained how Priceline Logistics is just a broker and they sub-contract their moves. This new guy wanted to charge extra for wrapping my mirrors and other stuff. I told him that I already listed these items on my inventory with Priceline - they knew about this stuff and gave me my quote. He said he does not work for Priceline and they have their own policies. He said his truck holds 2100 cubic feet and my stuff filled the entire truck. A 26 foot Uhaul truck holds exactly 1682 cubic feet, but I was billed for 2100. He wanted 75% now and 25% at delivery. I told him it was 50% now and 50% at delivery. Again, not his policy. I went to pay with a credit card and he said there is a charge for doing that. AGAIN, not what I was told, but that’s his policy. I didn’t carry $4000 cash with me and the banks were closed and my checks were packed (all because I was told by Priceline that I could use my credit card). I had to borrow $4000 cash from my neighbor just so I can pay to have my stuff loaded on the truck. My delivery window is well over 20 days, which I was told 7-10 days when I booked. Every single thing that was pitched to me during the original phone call to Priceline was different. When the other truck showed up with the movers, their trash went into my neighbors yard. It was never picked up. Movers finally left at 11:27pm. I picked Priceline based on reviews, but they sub-contract out to any mover they want - even ones that can be horrible. There is no customer service and no one returns phone calls.

Update June 1: Finally got someone to answer my calls from Priceline customer support. I explained my situation. Never got any sympathy. I did get something along the lines of “we have lawyers that make sure our forms are drafted right.”

Update June 5: I was at my old location celebrating my youngest daughters 13th birthday. During the party I got a call from the delivery driver saying they will be dropping my stuff off tomorrow morning (June 6). We weren’t supposed to get our stuff til June 18th. When they picked up the guy asked what day would I want and I told them June 13th would be great. I asked the delivery guy to hold my stuff and put it in storage (since I was promised 30 days free storage from Priceline - yet another LIE). They told me they don’t do that and if I don’t let them deliver tomorrow I wouldn’t get my stuff. I immediately jumped in my car and started driving across the country - 5 days earlier than was planned, leaving my family behind. I was told I needed to sign for the delivery as well. There was no way I was going to make a 30 hour drive in less than 20 to sign. I ended up calling a neighbor, who I never met, and had him sign for me. He also had to pay because you had to pay with cash. I asked the movers to move the master bedroom furniture and my oldest daughters furniture upstairs. Nothing else needed to be assembled or placed anywhere. He agreed. When I finally got to my house the only things upstairs were mattresses. My full service move entailed me and my wife moving our stuff out of our old house ourselves and me hiring neighbor kids to help me move my bedroom furniture upstairs.

Move size: 3 Bedroom Home Service cost: $9100

Travis was the nicest guy on the phone. I even called him telling him about other movers calling me and he said don't listen to them I'll be there every step of your move. Well guess what he wasn't after Arena Van Lines picked up my stuff I NEVER HEARD FROM HIM AGAIN. I tried calling him several times on his office phone and cell phone he would NOT TAKE MY CALLS. STAY AWAY FROM THIS COMPANY they out source your move and it has now been 3weeks and we STILL DO NOT HAVE OUR THINGS. ALSO THEY have another guy that goes over your inventory with you his name is BILLY JOSEPH he's a complete JERK! We are now working with an attorney and the ATTORNEY GENERAL OFFICE on both these companies. STAY AWAY FROM THESE CROOKS!

Move size: 3 Bedroom Home Service cost: $4000

These are good salespeople, and in my opinion, unethical ones. Take whatever they tell you with a grain of salt. First, they wooed me in with a “great deal.” Not too good to be true, but good enough that a reasonable person unfamiliar with the industry would believe it’s legit. Then, after paying my initial deposit of $591 four months before my move, only several days before I was scheduled to move, they increased the cost of my move by $600. They claimed there was an inaccurate description of my furniture at the beginning. This was not true. This also included a few extra items I added to my moving estimate that barely increased any space on the truck. After they took my $891 in their broker fee, i.e., deposit, they sent a shady looking moving company to my house who arrived a day late. When the movers did a quick inventory of my furniture, they demanded $5,700. This was around $3,300 above what I had agreed to with Priceline Logistics, and didn’t include the $891 deposit/broker fee. Of course, I didn’t agree to the $5,700. When I contacted Priceline Logistics about the issue with the mover, the rep who I had been working with was disrespectful, condescending, and outright rude. He showed absolutely no empathy or sympathy. They already got my money! After the rep disrespected me and spoke to me like I was his pestering juvenile delinquent child and basically threatened to hang up on me, he said he’ll send another mover the following week for an additional $200+, claiming once again there was an inaccurate description of my furniture. I initially agreed because I felt like my back was up against the wall. I needed to be on the East Coast in a few days and I needed my furniture to follow me. However, after that last conversation with Priceline Logistics, I was basically ghosted by them. No response to any of my follow-up communication. Three days before I was supposed to move, I had to cancel my flight, wait for the following week and cross my fingers and hope movers will actually show up on time and not demand an outrageous amount of money again. And now the reps who I had been working with at Priceline Logistics won’t respond to my communications. I could not trust this company anymore. I decided to walk away and risk losing my $891 deposit. I had to make other arrangements for my move at the last minute literally. None of the reps I worked with at Priceline Logistics will even communicate with me. Ghosted. I believe Priceline Logistics misled me from the very beginning. I believe they had every intention of getting as much money out of me as possible. I believe they knew from the very outset they had significantly undervalued my move. They were just going to milk me out of as much deposit as possible and hope I’d ultimately agree to any last-minute price increase because my back was up against the wall, or I’d just walk away without my deposit. Deal with Priceline Logistics, or any broker in the moving industry, at your own peril.

Move size: 1 Bedroom Home Service cost: $1600

TERRIBLE, they are the worst Moving brokers. Travis Joseph is a lying SNAKE. They contracted with Alpine Van lines which is also terrible. Moved on 5/18, it is 6/6 and still not even and estimated delivery date. Have left messages with "relocation specialists" and have never called me back. Customer service is not much better. Takes numerous call to get anyone on the phone. They are not helpful--all they do is offer to call the van lines and call you back, but despite 5 "promises" to call me back the next day, they never do. I have had to do all the communication. DO NOT USE they are a FRAUD.

Move size: 3 Bedroom Home Service cost: $8000

They gave us a pick up time of Saturday 3-5pm. At 5pm we call, they say their behind schedule won’t make it till 1030pm so will be there Sunday morning. Sunday morning called can’t make it till 2pm. Call us at 12pm make that now 3:30pm. That time comes and goes. No now 430pm. Two movers come in their own cars and were told to move everything outside onto the lawn. What!!?? So movers and us move everything out of house that now is occupied by new owners because our movers were 25 hours late. Still no truck till 6pm then guy says our stuff isn’t fitting on truck. He quotes us double what we were told. Plus have to pay cash or check(which we don’t have and banks are closed). We weren’t told we couldn’t pay with credit card. We left at 9pm and our stuff was still sitting on the lawn till past 10pm waiting for other truck with forgotten blankets to wrap stuff. We sure hope our things make it to our new house. We are not happy!!! DO NOT use this company ever!! We will never use a moving company again.

Move size: 3 Bedroom Home Service cost: $10100

Without a doubt the worst experience my wife and I have ever had in moving and we have moved a lot due to me being career military. The actual moving company they use Star USA Moving is even worse than Priceline. I tried calling Priceline at least 8 times to complain about the constant price increase from what they quoted at the first, went from approx, $3500.00 to over $6,000.00 I was unable to speak with Travis Joseph, Tony Lombardo, Billy Joseph. They totally ignored my phone call and phone messages. All I am saying do not use this moving company or the company that actually does the moving which is Star USA Moving, they are even worse than Priceline

Move size: Partial Move Service cost: $6300

On March 27th I booked my move from St. Louis to Brooklyn on May 1st with Priceline Logistics. I was told by multiple Priceline employees that there was a 3-5 day window for delivery and it would be confirmed by the driver. When the driver arrived at my house on April 29th (as scheduled), I asked him when my things would be delivered and he said “I don't even know where I am going from here”. I immediately called priceline and got the “manager” on the line who talked to the “owner” of the pickup company and I was promised that my things would arrive on Tuesday, May 4th.

Today is June 1st, 33 days later and I do not have my things and they do not have a delivery date set. Last I found out, they took my things WEST to Kansas City. They told me my things were in a storage facility, but there are times when I have asked customer service where my things are and they cannot confirm that my things are still there.

Because I was promised a May 4th delivery, I packed my car with my plants, my cat, a blow up mattress and an overnight bag. I have been squatting in my new apartment in a new city since May 3rd. My whole studio and tools are in their possession so I cannot work.

For the whole week of May 4th Priceline couldn't even tell me where my stuff was, then the following week I found out it went west to Kansas City. Priceline pushed me off to the moving company, American Home Relocation. Priceline subcontracts out all of its contracts and shouldn’t actually promise anything. I called American Home Relocation to see if they had a delivery date and if I could expedite the delivery and she said that because I was in "dispatch" I couldn't expedite it, but said it was coming "soon", maybe the end of next week. Then the next week the excuse was a gas shortage and they told me to call back the following Monday. That Monday, they said I was "next" and then when Friday came around and there was no delivery set, one of the “owners” told me the reason why it hadn't moved is because drivers don't want to drive to New York because they have to pay the tolls out of pocket.

I have been lied to, passed around and put on hold for over 30 minutes (until I had to hang up) by someone who called himself a “manager” And I am expected to pay these people over $5,500?

Today is Wednesday of WEEK 5 and I still have no answers, I don’t have my things and there is no delivery date.

This has been the most infuriating experience and no one has been able to give me any answers to my questions. They are crooks.

DO NOT BOOK WITH PRICELINE.

Move size: 2 Bedroom Home Service cost: $5696

Move from Virginia to Texas. Driver arrived at 3:00 a.m. after stating he would be there at 8:00 p.m. Priceline Logistics had me scheduled for pick up 6/30-7/1. They didn’t arrive until 3:00 a.m. on 7/2. My move and dates which were supposed to be 6/29-6/30, were scheduled back in March with Brian at Priceline Logistics with a quote of $6626.46. I told him that I hadn’t even started packing and had no idea how many boxes I would have. He said to “just guess.” I guessed but told him that I knew I needed a full 26 ft truck worth of space and Brian said “that was 1440 cubic ft.” I said “I don’t know how many cubic ft that is but I need the space of a 26 ft truck.” Brian again said “ that is 1440 cubic ft.” Mitch from Priceline called me 6/28, charged me another almost $2000 stating that I “needed a full 26 ft truck.” I told him that’s what I requested with Brian multiple times. He made me pay another $1000 deposit and would owe another almost $1000 at pick up. I had already paid $2013.90 deposit 3/15/21. He then told me the movers would be there on 7/1. I told him that was not acceptable and that the new owners were moving in on 7/1 and I had to be out by 6/30. He said “well, your contract says 6/30-7/1 and it’s scheduled for 7/1. I spoke to the manager, Richard, who was very rude and condescending stating that “the contract said 6/30-7/1 and I signed it and they could pick up any time on those days and the company would be there on 7/1.” I told him that the new owners had to move in on 7/1 and that wasn’t acceptable and I scheduled my move on 3/15/21." He didn’t care! Maria Brady then called me at 5:35 p.m. on 6/28 stating the movers would be there on 6/30 between 8:00-10:00 a.m. I said “ok, thank you.” The movers did not show and around 12:00 p.m., I called Priceline and was told they weren’t coming and would be there 7/1 between 12:00-1:00 p.m. At 2:30 on 7/1, they still had not shown, so I called Priceline again and was told “they technically have until midnight but if you read in fine print, they can arrive anytime after depending on traffic, weather, etc....”. The driver, K-Lon, with Moving Forward Express, LLC called at 3:30 p.m. on 7/1. He said “I will be there around 8:00 p.m. I am coming from South Carolina . I will be coming after hours. I’m not supposed to do that and since I’m doing you a favor, it will cost you extra.” I replied “to hell it will! I’m not paying another penny!” K-Lon then said “I don’t like how you are speaking to me. I’m cancelling your move”. He then hung up. I called him back and sent a text and no answer! I finally called from my mother’s phone and he answered. I told him that he couldn’t cancel my move and he was already 2 days late. He replied “I can and I already did. You are no longer on my roster.” I then called Priceline and after an hour of calling every number in the service department and the emergency line multiple times, finally spoke to Richard regarding the situation. After speaking to them, Richard said “the driver said that you did not want him coming that late.” I replied “ that’s a lie! He canceled on me because I told him that I wasn’t paying another penny for him coming late because they are already 2 days late and that the driver told me that it would cost me extra to come after hours!” The driver then called back and said he would come but wasn’t happy.” He then said “you will do me and my boys right won’t you?” He didn't arrive until 3:00 a.m. on 7/2 and stated "this move is going to cost you $19,000." I ended up paying $12,293 for the move plus had to get a Uhaul and car hauler for another $3500. The mover, Moving Forward Express, LLC was the worst ever. You can see their page for info on them. Do not use Priceline Logistics. They are the most Fraudulent ever and do not return calls or emails and have the worst customer service ever, especially Richard, the manager!!!

Move size: 4+ Bedroom Home Service cost: $12293

Didn't show up on the delivery date and when I call asking why they blamed the the person who was asigned to my case for not being at work to update them on the moving date and my inventory list which I emailed to them a week prior. I called them on the moving date and they told me that the price was more than twice what we agreed in the beginning and when the moving company showed up the price was also different from what was agreed to in the contract. The thing that I was un happy with the most was that the date of the delivery was unspecified and when I called them to ask I still couldn't get a specific delivery date just that the soonest that they will deliver my stuff is 3 week.

Move size: 3 Bedroom Home Service cost: $8000

The absolute worst. Do yourself a favor and use someone, anyone else. They will promise you your belongings will be where they are supposed to be going any day you want. However, when you race across the country to meet the movers, they don't show. And don't bother calling because all you get is full voicemail boxes, emails never get returned.

If you're lucky enough to speak to a live human you'll be told " DOT regulations require we have your stuff there in 28 days and what we promised doesn't matter one bit. Sucks to be you. I even went to their "corporate office" at the address on the website and it's a PO box!

It's a shady, non caring, very unprofessional outfit.

Save yourself a boat load of frustration and anger and use someone else.

Move size: 2 Bedroom Home Service cost: $4500

Where to even start with this dishonest company. When we called to make our reservation, they took inventory of our items to give us an estimate for our truck size. We were quoted around $4500. We were told that included all our items, as well as gas prices. 2 days before our move date, they called us to go over the inventory list again. Come to find out, 1/2 the items we told them about were not included on the estimate. They also told us the estimate did not include fuel prices. They then told us our price was going to be closer to $7000. Almost double what they quoted us. We almost canceled our service then, but they offered us a “friends and family” discount and lowered the price to $5000 so we ended up staying with them. I’m certain they gave us a low quote during our first call to hook us into doing business with them. The deposits you give them are non refundable. Please make sure you READ anything you are signing. The fine print of the documents are much different than what they tell you on the phone! They are experts at manipulation and telling you what you want to hear. They told us the 3rd party moving company would contact us at least 48 hours before coming to coordinate the move. We never heard from them. The date of our move came and went and we finally had to make other arrangements. We tried to call Priceline but they are impossible to get ahold of. They never answer their phone. We did end up canceling but weren’t refunded for our deposit. Please do yourself a favor and save yourself a headache. Don’t do dealings with this company. They are dishonest and unethical. It’s a huge scam.

Move size: 3 Bedroom Home Service cost: $5035

The set up they make sound simple and easy then the movers come…just note expect to pay double what they quote you…it’s how it works. After the movers picked up, I had a 9hr drive ahead of me getting me to my destination by 1 Am…I got a call during my drive saying they were dropping off my stuff the next day between 9-11 am. That left me 3hrs of sleep as it would be a 3hr drive to the location everything was being delivered to…I agreed and got up and drove 3hrs to be at the location by 9 am. The driver was a no-show and after many phone call I got a person who actually picked up. She told me they never left NJ and would not be coming…so I got up and drove 3hrs on very little sleep for nothing. Later that day the Rep called me back saying they would be delivering the next day this time 9-12 window and I asked her is she positive and she said yes…so once again I got up early on the road by 5:30am to sit in the empathy apartment till noon to have mo one show up again. I called every number I was given to find out what was the issue now and not one line answered but went to voice mail. Finally I got a person who said the driver had been on the road for a few hours (it’s past 12pm…few hours?) and is still going to be delivering. I was told the window was never a guarantee and if I was there for delivery then I would be charged for storage while they determined the next delivery time. Mind you no phone calls saying they were not coming, not making delivery times…nothing…yet I would be charged for storage for not staying because the driver may or may not show up? I asked to speak to a supervisor, who by all account should not be in customer service…he basically told me the contract said nothing is guaranteed, they are just a broker and not responsible for the drivers and communications with them. So this is how they run their business? Really? He told me he wasn’t going to get in “a pissing match” with me and there was nothing he could do…in the end he told me he would take $150 for my gas etc…said I wanted that in writing because clearly their word means nothing. He said he would email me it in writing but it’s been over an hour and there is no email. This company clearly takes no responsibility for itself in how poorly it conducts business…and what’s worse is they are okay with it.

Move size: 1 Bedroom Home Service cost: $4000

If I could give Priceline Logistics a ZERO I WOULD! The representatives lie to you. They inflate your charges unexpectedly. They tell you that they need a certain amount of money “to secure your move date”. They cancel your expected and anticipated and out of state move date. Two days before the move a representative contacted me telling me that “We didn’t receive your payment for your move.” I knew better than that and I had to go through unnecessary leaps and bounds to prove that I did pay. They decided to penalize me when I asked to speak to a manager and inflated my quote price an additional 2,000. The “movers” are no show no call and when I demanded to know who the moving company was Priceline Logistics provided me with a moving company name and when I contacted them they had no record of my name, address, moving date, or booking from Priceline Logistics, who also provided me with the name of the “driver”. The representative lied to me telling me that the movers were “running an hour behind on your pickup”. Two hours after the anticipated second pick up time a representative from Priceline Logistics called me stating “The driver had an unexpected emergency and wasn’t able to do your move today.” What she didn’t know is that I verified what the company gave me so I knew she was lying. When I called the driver’s number, I got a message that the driver was unable to answer calls. I texted the “driver” several times and to no avail I inquired about the phone number that I was given using my ATT call protect to discover the number belonged to a foreigner. I never got a response from the “driver”. Priceline Logistics claims thirty days of climate controlled storage which I opted for but after the . abundance of lies, deception and misleading information I was afraid to use the storage having fear that they would deliberately withhold my furniture and personal belongings ransom for more money after 30 days and demand more money for storage. I cancelled the so called rescheduled date and the representative became nasty with me telling me that I would not get my $2,174 back that I paid to secure the move. I am a 62 year old disabled woman with a very limited monthly income who has been severely taken advantage of. They are not BBB accredited. Someone needs to step in and do something about this fraudulent and scamming company.

Move size: 2 Bedroom Home Service cost: 2174UAH