Priceline Logistics LLC

These are good salespeople, and in my opinion, unethical ones. Take whatever they tell you with a grain of salt. First, they wooed me in with a “great deal.” Not too good to be true, but good enough that a reasonable person unfamiliar with the industry would believe it’s legit. Then, after paying my initial deposit of $591 four months before my move, only several days before I was scheduled to move, they increased the cost of my move by $600. They claimed there was an inaccurate description of my furniture at the beginning. This was not true. This also included a few extra items I added to my moving estimate that barely increased any space on the truck. After they took my $891 in their broker fee, i.e., deposit, they sent a shady looking moving company to my house who arrived a day late. When the movers did a quick inventory of my furniture, they demanded $5,700. This was around $3,300 above what I had agreed to with Priceline Logistics, and didn’t include the $891 deposit/broker fee. Of course, I didn’t agree to the $5,700. When I contacted Priceline Logistics about the issue with the mover, the rep who I had been working with was disrespectful, condescending, and outright rude. He showed absolutely no empathy or sympathy. They already got my money! After the rep disrespected me and spoke to me like I was his pestering juvenile delinquent child and basically threatened to hang up on me, he said he’ll send another mover the following week for an additional $200+, claiming once again there was an inaccurate description of my furniture. I initially agreed because I felt like my back was up against the wall. I needed to be on the East Coast in a few days and I needed my furniture to follow me. However, after that last conversation with Priceline Logistics, I was basically ghosted by them. No response to any of my follow-up communication. Three days before I was supposed to move, I had to cancel my flight, wait for the following week and cross my fingers and hope movers will actually show up on time and not demand an outrageous amount of money again. And now the reps who I had been working with at Priceline Logistics won’t respond to my communications. I could not trust this company anymore. I decided to walk away and risk losing my $891 deposit. I had to make other arrangements for my move at the last minute literally. None of the reps I worked with at Priceline Logistics will even communicate with me. Ghosted. I believe Priceline Logistics misled me from the very beginning. I believe they had every intention of getting as much money out of me as possible. I believe they knew from the very outset they had significantly undervalued my move. They were just going to milk me out of as much deposit as possible and hope I’d ultimately agree to any last-minute price increase because my back was up against the wall, or I’d just walk away without my deposit. Deal with Priceline Logistics, or any broker in the moving industry, at your own peril.

Move size: 1 Bedroom Home Service cost: $1600

TERRIBLE, they are the worst Moving brokers. Travis Joseph is a lying SNAKE. They contracted with Alpine Van lines which is also terrible. Moved on 5/18, it is 6/6 and still not even and estimated delivery date. Have left messages with "relocation specialists" and have never called me back. Customer service is not much better. Takes numerous call to get anyone on the phone. They are not helpful--all they do is offer to call the van lines and call you back, but despite 5 "promises" to call me back the next day, they never do. I have had to do all the communication. DO NOT USE they are a FRAUD.

Move size: 3 Bedroom Home Service cost: $8000

SCAM COMPANY: When you call Price Line for a quote, they are friendly and nice. They'll quote you something very reasonable. However, what Priceline does next is outsource your move to a moving company (mine was Falcon Moving). Priceline is a broker. After having to hound them about a pick up time, Falcon Moving finally calls to schedule pick up. YOU have to give THEM a window to come pick up your stuff! ...customer service right there...it's not about what is convenient for you, but what makes it convenient for them. Now fast forward and it's the last hour of your two-day window. You've called dispatch 3-5 times and you finally receive a call from the actual driver of your belongings. The shady crew of movers are now in your home. Everything must be packed in boxes prior to their arrival, so you're ready to roll, just waiting on the people you hired to move out the furniture and boxes. Upon arrival, your told there are exorbitant fees for having to use an elevator, 75ft truck to front door fee and several others. Keep in mind, none of this was discussed with PRICELINE LOGISTICS, in fact, they lied and said there would be no hidden fees. So back to shady Falcon Moving crew-- you're all packed up, you've planned your week around this move and they hit you with the fees. You've already paid 33% of the total expected price to book your move. You express your disdain, the movers say "it is what it is", and tell you that you can call the company FALCON MOVERS and figure it out with them. So they take your stuff, and off they go. They can't tell you when it'll be delivered because they have to "wait to get back to the warehouse and figure it out with dispatch".

They ask for 3 payments; when you book, when they pick up and when they drop off.

So you've paid the original 33% of what you thought it was going to be plus the hidden fees. I was told my move total would be $1,500 for a studio apartment. After pick up, including the $500 I had paid to book, the $500 I expected to pay at pick up and the $800 in fees, I was already at $1,800. They told me I would owe another $1800 when they dropped it off (whenever that may be. Again, it's whats convenient for them, not you.)

Needless to say, I raised hell and and still ended up paying a total of $2,500. $1,000 more than expected and promised. After two weeks of them holding my items hostage, and no one at either company willing to help, I was ready to get it in my possession and deal with it on the back end, whether that be legally or by the grace of god someone with half a brain and/or half a conscience from FALCON or PRICELINE decides to help me.

Moral of this long story is that this company is 100% dishonest. They bend you over a barrel, hold your items hostage and demand more than what you are quoted. I am reporting them to the better business bureau.

Move size: Studio Service cost: $2500

They gave us a pick up time of Saturday 3-5pm. At 5pm we call, they say their behind schedule won’t make it till 1030pm so will be there Sunday morning. Sunday morning called can’t make it till 2pm. Call us at 12pm make that now 3:30pm. That time comes and goes. No now 430pm. Two movers come in their own cars and were told to move everything outside onto the lawn. What!!?? So movers and us move everything out of house that now is occupied by new owners because our movers were 25 hours late. Still no truck till 6pm then guy says our stuff isn’t fitting on truck. He quotes us double what we were told. Plus have to pay cash or check(which we don’t have and banks are closed). We weren’t told we couldn’t pay with credit card. We left at 9pm and our stuff was still sitting on the lawn till past 10pm waiting for other truck with forgotten blankets to wrap stuff. We sure hope our things make it to our new house. We are not happy!!! DO NOT use this company ever!! We will never use a moving company again.

Move size: 3 Bedroom Home Service cost: $10100

Without a doubt the worst experience my wife and I have ever had in moving and we have moved a lot due to me being career military. The actual moving company they use Star USA Moving is even worse than Priceline. I tried calling Priceline at least 8 times to complain about the constant price increase from what they quoted at the first, went from approx, $3500.00 to over $6,000.00 I was unable to speak with Travis Joseph, Tony Lombardo, Billy Joseph. They totally ignored my phone call and phone messages. All I am saying do not use this moving company or the company that actually does the moving which is Star USA Moving, they are even worse than Priceline

Move size: Partial Move Service cost: $6300

On March 27th I booked my move from St. Louis to Brooklyn on May 1st with Priceline Logistics. I was told by multiple Priceline employees that there was a 3-5 day window for delivery and it would be confirmed by the driver. When the driver arrived at my house on April 29th (as scheduled), I asked him when my things would be delivered and he said “I don't even know where I am going from here”. I immediately called priceline and got the “manager” on the line who talked to the “owner” of the pickup company and I was promised that my things would arrive on Tuesday, May 4th.

Today is June 1st, 33 days later and I do not have my things and they do not have a delivery date set. Last I found out, they took my things WEST to Kansas City. They told me my things were in a storage facility, but there are times when I have asked customer service where my things are and they cannot confirm that my things are still there.

Because I was promised a May 4th delivery, I packed my car with my plants, my cat, a blow up mattress and an overnight bag. I have been squatting in my new apartment in a new city since May 3rd. My whole studio and tools are in their possession so I cannot work.

For the whole week of May 4th Priceline couldn't even tell me where my stuff was, then the following week I found out it went west to Kansas City. Priceline pushed me off to the moving company, American Home Relocation. Priceline subcontracts out all of its contracts and shouldn’t actually promise anything. I called American Home Relocation to see if they had a delivery date and if I could expedite the delivery and she said that because I was in "dispatch" I couldn't expedite it, but said it was coming "soon", maybe the end of next week. Then the next week the excuse was a gas shortage and they told me to call back the following Monday. That Monday, they said I was "next" and then when Friday came around and there was no delivery set, one of the “owners” told me the reason why it hadn't moved is because drivers don't want to drive to New York because they have to pay the tolls out of pocket.

I have been lied to, passed around and put on hold for over 30 minutes (until I had to hang up) by someone who called himself a “manager” And I am expected to pay these people over $5,500?

Today is Wednesday of WEEK 5 and I still have no answers, I don’t have my things and there is no delivery date.

This has been the most infuriating experience and no one has been able to give me any answers to my questions. They are crooks.

DO NOT BOOK WITH PRICELINE.

Move size: 2 Bedroom Home Service cost: $5696

The absolute worst. Do yourself a favor and use someone, anyone else. They will promise you your belongings will be where they are supposed to be going any day you want. However, when you race across the country to meet the movers, they don't show. And don't bother calling because all you get is full voicemail boxes, emails never get returned.

If you're lucky enough to speak to a live human you'll be told " DOT regulations require we have your stuff there in 28 days and what we promised doesn't matter one bit. Sucks to be you. I even went to their "corporate office" at the address on the website and it's a PO box!

It's a shady, non caring, very unprofessional outfit.

Save yourself a boat load of frustration and anger and use someone else.

Move size: 2 Bedroom Home Service cost: $4500

Where to even start with this dishonest company. When we called to make our reservation, they took inventory of our items to give us an estimate for our truck size. We were quoted around $4500. We were told that included all our items, as well as gas prices. 2 days before our move date, they called us to go over the inventory list again. Come to find out, 1/2 the items we told them about were not included on the estimate. They also told us the estimate did not include fuel prices. They then told us our price was going to be closer to $7000. Almost double what they quoted us. We almost canceled our service then, but they offered us a “friends and family” discount and lowered the price to $5000 so we ended up staying with them. I’m certain they gave us a low quote during our first call to hook us into doing business with them. The deposits you give them are non refundable. Please make sure you READ anything you are signing. The fine print of the documents are much different than what they tell you on the phone! They are experts at manipulation and telling you what you want to hear. They told us the 3rd party moving company would contact us at least 48 hours before coming to coordinate the move. We never heard from them. The date of our move came and went and we finally had to make other arrangements. We tried to call Priceline but they are impossible to get ahold of. They never answer their phone. We did end up canceling but weren’t refunded for our deposit. Please do yourself a favor and save yourself a headache. Don’t do dealings with this company. They are dishonest and unethical. It’s a huge scam.

Move size: 3 Bedroom Home Service cost: $5035

The set up they make sound simple and easy then the movers come…just note expect to pay double what they quote you…it’s how it works. After the movers picked up, I had a 9hr drive ahead of me getting me to my destination by 1 Am…I got a call during my drive saying they were dropping off my stuff the next day between 9-11 am. That left me 3hrs of sleep as it would be a 3hr drive to the location everything was being delivered to…I agreed and got up and drove 3hrs to be at the location by 9 am. The driver was a no-show and after many phone call I got a person who actually picked up. She told me they never left NJ and would not be coming…so I got up and drove 3hrs on very little sleep for nothing. Later that day the Rep called me back saying they would be delivering the next day this time 9-12 window and I asked her is she positive and she said yes…so once again I got up early on the road by 5:30am to sit in the empathy apartment till noon to have mo one show up again. I called every number I was given to find out what was the issue now and not one line answered but went to voice mail. Finally I got a person who said the driver had been on the road for a few hours (it’s past 12pm…few hours?) and is still going to be delivering. I was told the window was never a guarantee and if I was there for delivery then I would be charged for storage while they determined the next delivery time. Mind you no phone calls saying they were not coming, not making delivery times…nothing…yet I would be charged for storage for not staying because the driver may or may not show up? I asked to speak to a supervisor, who by all account should not be in customer service…he basically told me the contract said nothing is guaranteed, they are just a broker and not responsible for the drivers and communications with them. So this is how they run their business? Really? He told me he wasn’t going to get in “a pissing match” with me and there was nothing he could do…in the end he told me he would take $150 for my gas etc…said I wanted that in writing because clearly their word means nothing. He said he would email me it in writing but it’s been over an hour and there is no email. This company clearly takes no responsibility for itself in how poorly it conducts business…and what’s worse is they are okay with it.

Move size: 1 Bedroom Home Service cost: $4000

On the day of pickup they continuously missed the timeframe for pickup so I had to call and ask for an update. This went until they said they wouldn't be able to make it. I had to leave to my new home in South Carolina so I made plans for a neighbor to be there for pick up. They then called me to let me know they were 30 minutes out. I did like those movers, very nice and respectful, we had some very pleasant conversation, they broke everything down and moved it out for me. Then my stuff was moved away and I did not see it for 24 days. Communication was abysmal. They could never tell me where my stuff was or when I could expect it, only that my 1 bedroom apartment was going to cost me $7,200 for 68 items, none of which were particularly heavy. We were able to come to a conclusion that was crazy and settled for $4,700. As I was waiting I would periodically call for an update. They would tell me my stuff was on it's way and to expect it in 3-5 days then 2 days later tell me they're shipping it soon and to expect it in 5-7 days. All this time I still did not have a contract with them. Today when my stuff arrived the team unloaded it, setting everything into my apartment. I was taking inventory as they brought everything in, I hear their truck start and them pulling away, I ran outside to try to stop them but they did not stop. I tried calling them repeatedly, they never answered my call and then blocked my number. I called from a different number and they picked up, spoke into the phone, I said my name, they went silent for a little and hung up. I still did not have 14/68 items I moved with them, I did not sign any paperwork saying I received anything from them, they did not put together any of the furniture the company originally took apart. I called the office stating this problem, they said, it's okay, we don't need your signature for delivery, everything else you can file a claim. THAT'S NOT GOOD ENOUGH! They have my money so now they're done with me? I was charged an exorbitant amount and a fifth of my goods were not delivered and what I do have, glass is broken, chairs are broken. They did not even take most of the moving blankets off my stuff. Save your money and your sanity, please learn from my mistake and DO NOT HIRE THIS COMPANY FOR YOUR MOVE!

Move size: 1 Bedroom Home Service cost: $4700

If I could give Priceline Logistics a ZERO I WOULD! The representatives lie to you. They inflate your charges unexpectedly. They tell you that they need a certain amount of money “to secure your move date”. They cancel your expected and anticipated and out of state move date. Two days before the move a representative contacted me telling me that “We didn’t receive your payment for your move.” I knew better than that and I had to go through unnecessary leaps and bounds to prove that I did pay. They decided to penalize me when I asked to speak to a manager and inflated my quote price an additional 2,000. The “movers” are no show no call and when I demanded to know who the moving company was Priceline Logistics provided me with a moving company name and when I contacted them they had no record of my name, address, moving date, or booking from Priceline Logistics, who also provided me with the name of the “driver”. The representative lied to me telling me that the movers were “running an hour behind on your pickup”. Two hours after the anticipated second pick up time a representative from Priceline Logistics called me stating “The driver had an unexpected emergency and wasn’t able to do your move today.” What she didn’t know is that I verified what the company gave me so I knew she was lying. When I called the driver’s number, I got a message that the driver was unable to answer calls. I texted the “driver” several times and to no avail I inquired about the phone number that I was given using my ATT call protect to discover the number belonged to a foreigner. I never got a response from the “driver”. Priceline Logistics claims thirty days of climate controlled storage which I opted for but after the . abundance of lies, deception and misleading information I was afraid to use the storage having fear that they would deliberately withhold my furniture and personal belongings ransom for more money after 30 days and demand more money for storage. I cancelled the so called rescheduled date and the representative became nasty with me telling me that I would not get my $2,174 back that I paid to secure the move. I am a 62 year old disabled woman with a very limited monthly income who has been severely taken advantage of. They are not BBB accredited. Someone needs to step in and do something about this fraudulent and scamming company.

Move size: 2 Bedroom Home Service cost: 2174UAH

We had a move from Indiana to Texas, and were quoted a very good price, too good to be true in retrospect. The price kept changing, getting more expensive as the pick up date neared, but we had already paid a hefty deposit so we were stuck. That was only the beginning of a very bad transaction. The furniture was picked up by a no-name moving company who wanted cash at pick up, and more than was agreed upon. But what can you do at that point? So we went ahead, big mistake, it would have been better to lose the deposit we later learned. Our furniture was picked up on May 12, it’s now July 12, 8 weeks later and our goods are still in a warehouse in Chicago, and nobody can tell us when they will be delivered. Priceline has washed their hands of it, says their only responsibility was to match us up with a mover. They offered a $118refund as a gesture of goodwill. When I refused to accept that pittance, the customer service agent at Priceline became verbally abusive and told me if I got a lawyer, they will get their legal team to fight us. Now we are going to rent a trailer and move the goods ourself. But nobody will tell us the address where we can pick them up and how we can get into the warehouse. In other words, we have paid over $2500 for the privilege of storing our goods for two whole months in an unknown location with an unknown moving company who has no idea if they can ever deliver the goods. Please save yourself a lot of time and a nervous breakdown and DO NOT USE THIS DISREPUTABLE COMPANY. They are completely dishonest, you will be ripped off and lucky if you ever see your goods again.

Move size: 2 Bedroom Home Service cost: $2500

Move from Virginia to Texas. Driver arrived at 3:00 a.m. after stating he would be there at 8:00 p.m. Priceline Logistics had me scheduled for pick up 6/30-7/1. They didn’t arrive until 3:00 a.m. on 7/2. My move and dates which were supposed to be 6/29-6/30, were scheduled back in March with Brian at Priceline Logistics with a quote of $6626.46. I told him that I hadn’t even started packing and had no idea how many boxes I would have. He said to “just guess.” I guessed but told him that I knew I needed a full 26 ft truck worth of space and Brian said “that was 1440 cubic ft.” I said “I don’t know how many cubic ft that is but I need the space of a 26 ft truck.” Brian again said “ that is 1440 cubic ft.” Mitch from Priceline called me 6/28, charged me another almost $2000 stating that I “needed a full 26 ft truck.” I told him that’s what I requested with Brian multiple times. He made me pay another $1000 deposit and would owe another almost $1000 at pick up. I had already paid $2013.90 deposit 3/15/21. He then told me the movers would be there on 7/1. I told him that was not acceptable and that the new owners were moving in on 7/1 and I had to be out by 6/30. He said “well, your contract says 6/30-7/1 and it’s scheduled for 7/1. I spoke to the manager, Richard, who was very rude and condescending stating that “the contract said 6/30-7/1 and I signed it and they could pick up any time on those days and the company would be there on 7/1.” I told him that the new owners had to move in on 7/1 and that wasn’t acceptable and I scheduled my move on 3/15/21." He didn’t care! Maria Brady then called me at 5:35 p.m. on 6/28 stating the movers would be there on 6/30 between 8:00-10:00 a.m. I said “ok, thank you.” The movers did not show and around 12:00 p.m., I called Priceline and was told they weren’t coming and would be there 7/1 between 12:00-1:00 p.m. At 2:30 on 7/1, they still had not shown, so I called Priceline again and was told “they technically have until midnight but if you read in fine print, they can arrive anytime after depending on traffic, weather, etc....”. The driver, K-Lon, with Moving Forward Express, LLC called at 3:30 p.m. on 7/1. He said “I will be there around 8:00 p.m. I am coming from South Carolina . I will be coming after hours. I’m not supposed to do that and since I’m doing you a favor, it will cost you extra.” I replied “to hell it will! I’m not paying another penny!” K-Lon then said “I don’t like how you are speaking to me. I’m cancelling your move”. He then hung up. I called him back and sent a text and no answer! I finally called from my mother’s phone and he answered. I told him that he couldn’t cancel my move and he was already 2 days late. He replied “I can and I already did. You are no longer on my roster.” I then called Priceline and after an hour of calling every number in the service department and the emergency line multiple times, finally spoke to Richard regarding the situation. After speaking to them, Richard said “the driver said that you did not want him coming that late.” I replied “ that’s a lie! He canceled on me because I told him that I wasn’t paying another penny for him coming late because they are already 2 days late and that the driver told me that it would cost me extra to come after hours!” The driver then called back and said he would come but wasn’t happy.” He then said “you will do me and my boys right won’t you?” He didn't arrive until 3:00 a.m. on 7/2 and stated "this move is going to cost you $19,000." I ended up paying $12,293 for the move plus had to get a Uhaul and car hauler for another $3500. The mover, Moving Forward Express, LLC was the worst ever. You can see their page for info on them. Do not use Priceline Logistics. They are the most Fraudulent ever and do not return calls or emails and have the worst customer service ever, especially Richard, the manager!!!

Move size: 4+ Bedroom Home Service cost: $12293

Didn't show up on the delivery date and when I call asking why they blamed the the person who was asigned to my case for not being at work to update them on the moving date and my inventory list which I emailed to them a week prior. I called them on the moving date and they told me that the price was more than twice what we agreed in the beginning and when the moving company showed up the price was also different from what was agreed to in the contract. The thing that I was un happy with the most was that the date of the delivery was unspecified and when I called them to ask I still couldn't get a specific delivery date just that the soonest that they will deliver my stuff is 3 week.

Move size: 3 Bedroom Home Service cost: $8000

Where do I begin? UNPROFESSIONAL, CON ARTISTS

The movers were asking to give them extra cash and working in so many extra fees at every turn that I had to constantly fight. They will take your stuff and promise the world, but I promise you they will not hold up their end of the bargain. (Detailed below)

I paid for 1 month of storage, but was called and told my stuff was on its way 2 weeks into that month. When I complained they said I would need to pay extra for it to turn around.

I then scramble to find a storage unit for my delivery on Sunday. I then get a call Sunday afternoon telling me it will be delivered on Tuesday. I’m not happy, but I say it’s okay as long as it’s an afternoon delivery because I work a 9-5. He said that works, 7pm!

Come Tuesday afternoon, the guy calls me and tells me it will be tomorrow morning at 9am. I say that will not work, because of my job. We then agree on 6am so I can still make it to the office.

I’m sitting there at the storage facility waiting at 6am. No shows until about 7am.

They then unload the entire truck to get to my stuff in the back (several items chipped or missing pieces). They told me they will reassemble the furniture that they breakdown, but upon arrival the guy told me he didn’t know how.

Once my stuff is in the unit & locked up, I head out. I get a call from the storage unit manager an hour later telling me that they have trashed the facility and left so much garbage out in the parking lot.

I would not recommend to my worst enemy!

Move size: 1 Bedroom Home Service cost: $3850

I hired this company to move some of my deceased mothers things from California to north Carolina ( less than 286 cubic sq feet). I still have not received my things, i am unable to get a straight answer out of anyone, cannot reach them on phone, mail box full, no answers to email for updates or possible delivery date. I paid them to move the things not store it somewhere with a clearly shady carrier that they hired( which you cannot get ahold of either or nor can they). this has caused more emotional stress. I cannot recommend this company as they are holding my stuff hostage somewhere! this has been on going since march 23rd, 2021. Find a company that will actually do what they are hired to do, and not lie to you constantly when you do get them on the phone. This company will take your money and never deliver. heartbroken in NC

Move size: Partial Move Service cost: $1826

This company is total scam, terrible customer service! From Russell to Billy and to the driver! The driver kept calling me back harassing me because I canceled stating “ that’s the way you treat men” by cancelling on them when i called customer service the refused to refund anything at all because the service wasn’t provided! Why would allow a service when i have the driver calling me to harass me! First they said pick up was 9-1 they never came i called they said 2:30 and then they said 3:30, worse experience i have had in my lifetime! Please beware!!

Move size: 1 Bedroom Home Service cost: $1300

I HIRED THIS PRICELINE LOGISTICS ABOUT IN JUNE 2021. I got a call from Jay White asking if they could give me a quote for our move from Kingman, AZ to Seguin, TX. I was surprised at the low quote. I told by Jay that this was a special quote and would expire within a few hours. I ask if I could discuss with husband first before I could commit to making a deposit. Jay called me make within 2 hours asking to lock in the estimate before I loose the opportunity for the low cost. I went ahead and make the deposit $1605.32 and was told I could get my full deposit back within 72hours if I change my mind. Well, I call within the 72hours time line and could not reach Jay or customer service. Their phone lines have a perpetual recorded message stating the message mailbox was full and to call back. No live person answers their phones, Proposedly I'm sure! They want to make sure you don't call within the 72 hours to cancel. I finally sent Jay a text message asking him to call because I wanted to cancel. He immediately returned my call and tired to talk me out of cancelling. I told him I had spoke with a friend who had used this company to move out of state and it was a horrible and expensive move. The truck drive wanted more money saying their belongings weighed more than the estimated weight they paid for. I then went online and started researching this company. Nothing but bad reviews and complaints. This same family tried calling Priceline Logistics and could not get anyone on the phone. They tried calling the trucking company Priceline hired to move their belongings. Again, always a message stating the message mailbox is full and to call back later!! All of their belongings and household furnishings were being hold hostage by the trucking company until they paid for the additional charges. She told me to read the reviews because this company is a scam. Jay argued with me on the phone when I kept insisting I wanted to cancel and get my deposit back. He tells me that I could only get 50% back because I was requesting a refund after the 72hours deadline. When I told him I has been trying to call for 4 days without success of reaching a live voice and only getting a recorded message stating the message mailbox was full and to call back at a later time, he basically told me that was too bad. I ask to talk to his manager whos name is Richard. After continuing to pressure me into not canceling, he finally put me on hold to talk to his manager. Jay came back on the phone and said the manager would have to call be back because he was busy with another customer, Jays manager called me about an hour after my call with Jay. He told me that he could only give me a 50% refund because it I was past the 72hour deadline for full refund. I got really up set and told him if they would answer their phones or if I could have left a message my request for a refund would have been within the 72hours!!. He argued me basically telling me that's my problem, not his!! To this date, (August 12, 2021) I have not received a refund in any amount from Priceline Logistics!! Not one dime!. I like said....Priceline Logistics is a scam So many bad reviews and scary stories from others that have been scammed by this company. It stressful and expensive enough to be moving your family across the country without dealing with a company that's going to scam you out of your moving budget. Here is some advise. The safest way and cheapest is to rent a U-Haul truck, hire U-Haul movers to come and load your U-Haul and do the same at your new home location. Heck with what they can save you on your move you could hire someone -friend or family member to help you drive the U-Haul and pay their expenses. You will still come out much cheaper in the long run and then hiring this bogus Priceline Logistics company. They have many complaints. Check them out. If I could honestly rate this company, I would give it a -20 stars! By the way, This LLC is owned by Michael Clark aka Dennis Clark.

I have contacted the BBB, FMCSA.dot.gov. Priceline Logistics US Dot# 3317445 and MC#1054939. Just in case you need this information to make your own complaint!!

Move size: 3 Bedroom Home Service cost: $4814

WARNING! BUYER BEWARE! DO NOT USE THIS COMPANY FOR ANY REASON!

If I could rate them zero stars I would. Their business practices are unconscionable. They are borderline illegal. They quoted us at 10k for a big move in which we went room by room with a tape measure twice over and they assured us the quote was accurate within a reasonable margin.

Fast forward they fail to communicate when the movers will arrive and when they do the movers inform us that the move will cost twice what we were quoted. TWICE. They leveraged our desperation and limited choices to force us to use their service.

Priceline was contacted about this and the woman on the line stated they would make things right by refunding our deposit and paying for extended storage of our things as circumstances had rendered us functionally homeless for a short period of time. When we called to get this compensation they denied us this and stated they could only refund us 10% of our deposit. This is insulting, stressful, and angering to have to deal with as a new family with a disabled veteran. This company should be ashamed.

Move size: 4 Bedroom Home Service cost: $19000

My husband and I hired Priceline Logistics on 6/19/2021 to move our 2 bedroom 2 bath apartment stuff from California to Arizona. Each time we called them, the salesment Russell and Mitch would not only quickly pick up the call, but knew who we were when we called (thx caller I.D.) They were so charming too.

We paid them 2 ACH deposits totaling 3296.01 and that left a balance of $4187.99.

After the movers never showed up we called and complained and were told there was a misunderstanding. The mover (not a priceline employee) called/ told my husband that he didn't know about the move but woul300d "squeeze us in" the following morning and "take care of you, I'll give you a discount".

The next day they showed up and demanded more money to move us. A COMPLETE SHAKE DOWN. Even their supervisor spoke to my husband over the phone trying to intimidate him. Thank god he did not back down.

We did not trust these scam artists to touch our belongings.

They "Cancelled our move" and left. We were left stranded, all our belonging and cars packed up with our 2 kids waiting on top of wrapped furniture.

Maria was the only person at Priceline logistics who actually cared about what we were going through and called to check on us. But she couldn't refund us our money. She said to reach out to customer service. Well after 3 weeks and multiple phone calls and emails no response.

Our friends found us a mover thankgod,wepaidan additional $5600 to move our things.Priceline logistics, Mitch, Russel and Rich

you should be ashamed of yourselves.

Move size: 2 Bedroom Home Service cost: $7484

My 79 year old mother hired Priceline Logistics for a move from Marietta to Houston. She told Priceline she had a 1 bedroom apartment. They called her and she walked them through what she he had. The original quote was for 284 cu ft. Then they called because they could not send out someone to measure the load. After talking to her and her explaining how many boxes she had, they jacked the price up $1,000 and the cu ft to 386. Total $4K. The moving company showed up and said the job was over $5K more than the quote. The new total was $8600. DO NOT DO BUSINESS WITH PRICELINE. They do not answer their phones. It's a typical bait and switch. They price low, get the job and screw over 79 yr old people. Good thing we are from a family of attorneys and know the law. They loaded the truck, then did the bait and switch. AGAINT DOT LAWS. The moving company they brokered the job to knew the law. Once the truck is loaded, they cannot change the price. The movers and my mom could not reach Blake or anyone at Priceline. TRUST THIS REVIEW. BUYER BEWARE. TOTAL SCAM.

Move size: 1 Bedroom Home Service cost: $4000