These people are cons. we dealt specifically with Eric Kramer, and he is a snake. promised us everything we wanted. told us not to worry about the contract guidelines because we were "all set." Couple days before our move CROSS COUNTRY, we get a call (not from Eric, because he is on "vacation." Saying that everything we had wanted, will not happen. and if you bring up this review site, he will say its just people complaining, no one ever write a good review, etc. When my husband was getting nervous about the reviews he was reading, he tried calling Eric only to have it be impossible to get a hold of him. But when we were "potential customers" he was available 24/7. THERE IS A REASON WHY THEY DONT HAVE A FACEBOOK. DO NOT USE THESE PEOPLE.
DID ANYONE GET THINGS WITH NAME RENA RODRIGUEZ ON THEM? PLEASE CONTACT ME, MISSING THINGS. My move was to Winter Park, FLA. My tickets were pink. Contact me at rkalanick0908@gmail.com
My things came from Integrated Movers in NJ.
I was never told they contract out for the trucks the drivers had a mess in the truck. Things were thrown and piles all over the place. Tried to get my things. Can the owner email contact info to reach him please, can not contact Zeak Price and Ryan. They said I need to call the moving company?
They were my company that contracted my move to drivers in NJ.
Ms. Rodriguez we apologize that one of your boxes has gone missing. We will be happy to help you locate it for you. If we can not locate your box. The carrier assigned to your move can file a claim for you. We are very transparent with our customers that we are a moving broker as it is written in the signed agreement several times.
I just had to move my mother from North Carolina to New Mexico. She lived in an area that was hard to access, so getting the truck to her house was an issue for many of the moving companies I vetted. Then trying to cipher through the reviews trying to figure out which company was the best, or which company made themselves look like the best. After speaking with multiple different people, I chose to go with Empire Moving Company. I spoke with Robby who really eased my mind and made the process les stressful for me. He assured he would be there every step of the way and he was. My mother’s belongings were transported to New Mexico safely. I did have a problem with the pick up time, they were supposed to come in between 10am-2pm and they did not get there until around four, but they did communicate that with me. (Or this would have been a much different review) Overall I would recommend Empire moving to anyone, I trusted them to move my mother!
Thank you Lisa for your review! We are always happy to hear back from all our customers. You've been an absolute pleasure from start to finish. You were extremely through with everything so it made it super easy on our end. For that we appreciate you. Make sure you save our number and let us know if you ever need our services again.
-Empire Moving Group.
If you want a moving company who is not responsive, manipulative, uses shady tactics to get you to buy into their services, this is your company. Note: These are movers my parents hired and I got involved with handling the case once their belongings were picked up. This complaint is on behalf of them as well as what I personally experienced when starting to deal with them directly. Empire Moving Group hired on 10/14 to pick up belongings from WV. Delivery date was scheduled for 10/15 or 10/16 with the movers confirming the day of. Deposit was made and estimate was given. The movers didn't show up until 10/17 at 12pm. Movers arrived (which was actually Safeguard Van Lines, contracted out from Empire) and packed up my parents belongings (1 King Sized Platform Bed, 3 end tables, 2 night stands, a small dining room table, 4 chairs, 1 toddler sized bed (no mattress), coat rack, 17 small boxes, 9 med boxes, 4 lg boxes, 1 lg cabinet and a never been opened boxed up closet organizer), they were told that the space being taken up in the truck was more than double what the estimate had called for (353 cu ft estimate, saying they needed an additional 450 cu ft) and instead of owing the movers $640, they owed them $1643. Not knowing what to do, they paid the movers because they were put in a position where they couldn't do anything else at that time.Enter me. I had several conversations with customer service at Empire and was told that Empire was simply a middle man and that Safeguard was the actual moving company that Empire had sourced the job to and that between the two of them, Empire provides the estimate and sometimes, it's a little off. I worked with Empire to go through the estimate and they worked with Safeguard to see what was taken up for space. Upon the reevaluation they determined it was indeed less space, and they should have charged us $1454.29 and therefore instead of owing them another $1643 at drop off, we'd only owe $1454.29. This still did NOT make sense to me as the cu ft amount they claimed my parents items were taking up was still 803 cu ft. I was promised pictures of the truck once loaded to confirm the amount of space being taken up and a follow-up conversation to take place with the customer service agent that I was speaking to at Empire, but it never happened. Speaking of customer service: I was told several times that "my parents would be taken care of and their interest was at top of mind when it came to the level of service being given". Once a few conversations had taken place between me and Brittany (10/14 and 10/15), I never heard from her again. Even when I called and left a message for her on 10/18 at 11am, she never returned my call to get the above picture situation ironed out. However, on 10/18 at around 4pm I received a phone call from Ryan from Empire to confirm the delivery date of 10/20. I said that would be fine, but I really wanted to talk with Brittany to get the rest ironed out because I did not feel comfortable paying $1454.29 to the movers upon delivery. I asked to speak with Brittany - she had conveniently already gone home for the day. I was told I'd receive a phone call from Safeguard on Saturday to confirm delivery time and that was that. No phone call on Saturday from Safeguard. On Sunday morning I received a call from the foreman that my parents things would be delivered around 9:45am. We went to the new house to meet them there. I explained to him the situation about the pictures not being sent and so on and so forth, knowing that sadly he was simply the middle man. He put me in touch with Vanessa at Safeguard where I was told if my parents wanted their stuff, we would need to pay them upfront the $1454.29 or else we wouldn’t get any of our stuff. They hold your items for ransom so they can get paid and they never talk to you again. I sent an email to Empire outlining the issues and requested they talk to me to iron this out. No response has been received since.
Empire Moving Group is disheartened that Ms. Teter is upset with her moving experience. Ms. Teter booked moving services on 10/7/19. Empire Moving Group, like most moving companies, does not guarantee delivery dates only delivery windows. Unless a premium guarantee delivery service is ordered by the customer for a one-day delivery as stated in the signed agreement. If a premium guarantee delivery service is not ordered, then we give the customer a delivery window based on their first available delivery date and the mileage of the move. In this case, it was our understanding Ms. Teter was not able to accept delivery before October 16th, 2019 as she stated on her paperwork. This means October 16th, 2019 was the first day of Ms. Teter's delivery window. Ms. Teter items were delivered a few days later, on Monday, October 21th, 2019 in the afternoon. I have copied a portion of the contract below stating how delivery estimates work.
2) By signing this Binding Estimate for Services, customer is acknowledging and agreeing to the following:
As properly licensed interstate broker, Empire Moving Group, LLC, is not a motor carrier and will not transport or handle in any way an individual shipper's household goods, but will coordinate and arrange for the transportation of household goods by an FMCSA authorized motor carrier, whose charges will be determined by its own published tariff. All estimated charges and final actual charges will be based upon the motor carrier's tariff which is available for inspection from the carrier upon reasonable request. In acting as an interstate broker, Empire Moving Group, LLC is not responsible for any acts or omissions of the moving company or its employees or agents. Empire Moving Group, LLC is the customer's representative. There is no agency or subcontractor relationship between Empire Moving Group, LLC and the moving company. Empire Moving Group, LLC will research and recommend a moving company; however, it is customer's sole decision to enter into a contract for moving services (Bill of Lading) with the moving company or not. This document is an estimate only and not a contract for moving services. Empire Moving Group, LLC is not a party to the contract for moving services (bill of lading) between the moving company and the customer. Customer agrees to exclusively pursue the moving company directly for all claims for overcharges, delayed delivery, breach of contract, property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims. As the customer, I agree that any refusal or denial of service, either verbally in person or over the phone, will be treated as a late cancellation made outside of the cancellation window. I understand that no refund will be issued if I refuse or deny service on the day of pick up. If I claim that service was not rendered I must provide notice of any service failure made by Empire Moving Group LLC, in writing to info@empiremovinggroup.com Empire Moving Group LLC, will not be required at any time to provide proof of service denial, this will be the customer’s responsibility. As the customer, I agree to the applicable terms and conditions relating to pick up and delivery dates as detailed above. I agree that Empire Moving Group LLC, does not have the ability to obtain signed documentation verifying a service refusal. As the customer, I agree that Empire Moving Group LLC, will not be required to provide proof of service in the case of a service denial or refusal of service. Empire Moving Group LLC, reserves the right to retain the deposit of the customer who verbally refuses or denies service without written documentation.
3) I am troubled to hear a staff member at Empire Moving Group would state that we are simply the middleman. Safeguard Van Lines, the carrier assigned to the Ms. Teter’s move. However, the Empire Moving group has a very strong working relationship with Safeguard Van Lines, at any time we would be able to provide a customer with the information regarding a move with Safeguard Van Lines.
Empire Moving Group estimate is based on information the customer provides us upon booking. We do understand it can be difficult for a customer to provide us with an accurate inventory list and/or dimensions and weights of items. This is the reason we have a Quality Assurance department to review the inventory list with the customer a few days prior to pick-up. However, we were denied this opportunity because the Teter family booked their move less than 24 hours before they needed to be moved. Unfortunately, we noticed when a customer books a move so last minute the inventory, space or weight reservation can be inaccurate. In this case, the Teter’s were able to provide us with an accurate inventory list but not an accurate size for each item. Resulting in the Teter family needing a much larger space reservation in the truck then was originally reserved.
4 & 5) Empire Moving Group like all moving companies nationwide can not unload the truck at delivery without payment prior to opening the truck. This is not a secret we disclose this upon booking your move with Empire Moving Group and this information is found in the signed agreement.
TERMS OF PAYMENTS: Upon booking a deposit is required to be paid in the form of ACH electronic check. At the time of pickup, 50% of the balance is due in the form of cash, postal money or a certified check from your banking institution. Should you require a different payment method, you must contact customer service directly (407-993-6535) no later than 7 days prior to your first date of your pickup window. At delivery, the balance is due prior to unloading, in the form of post office money order or cash only. The carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading. Subject to the 110% law, if applicable. All charges are based on the carrier's full tariff rates. If payment is not made, then the carrier may place the goods in storage until payment is made; in such case, the customer will be responsible for all storage and redelivery fees.
Worst Service and stuff delivery in midnight along with missing goods.
If you really want to see the true service of this company read it till end or ignore this and just go with other 5* ratings like I did and regret later like I am regretting now.
One star is too much for this company. Pick up scheduled for 3 pm on October 4th actual pickup happened at 7 pm so you just have to keep waiting and this is just starting.
I took this company service for long distance (2000 miles) move, pick up was delayed I didn’t raise any question. They picked my stuff on 4th October as per their policy they will take 20 days from your the first delivery date and this they won’t tell you when asking for money , they will tell when you follow up on your stuff.
My stuffs delivered scheduled for 27th October between 6 pm -8pm .I called the driver at 8 PM he said running late will be around 9 PM after that no response to calls and text and after 10PM got a text from driver to reach in 30 min as it is late I asked to deliver tomorrow and in response a rude answer I got that I need to pay the storage fees and finally all the stuff delivered by 1 PM ( is the midnight right time to deliver? ) when I asked to come tomorrow in daytime for delivery, driver asked that I need to pay the storage fees. For last 20 days I was expecting my stuff to be delivered sooner they keep ignoring about the query because it is the policy of 20 -30 days, now for a night they need storage fees. Driver charged me 200$ extra for long carry. Delivering in midnight plus additional charges.
I accepted deliver in midnight and now comes the exciting part. My 65 inch tv has been damaged and I paid 55$ extra for the tv packing and tv base screws are missing so now it can’t even stand , My tv stand 75 inch is missing, my sofa cushions and 1 light is missing and coffee table glass screws are missing
And the driver was so rude when I asked for missing stuff he said ask company and they made so much noise that I got complaint from neighbors in the morning
And now another 1000 of follow up I need to do to get my missing stuff or money which both looks impossible because I spoke to customer service today and they just said send us email and talk over.
No apologies for midnight delivery no listening about what stuffs are missing.
Mr. Pundirv Empire Moving Group apologize that you feel as if you had a poor experience moving with us. Please call customer service to we can address your dissatisfaction directly and come to a resolution.
We were given all lies about how professional Empire Moving Group is until we experienced it ourselves.. the lack thereof! Here's how..
Mr. Zeke (the sales guy) kept calling us every single day until we confirmed the move with them and paid the booking amount. Afterwards when we had questions / concerns, there was no sense of ownership from the guys who answered the helpline number. It kept going down the spiral from this point on.
We were not clearly explained how this would work - if I were clearly told that we won't actually have a choice on the date / time of move, I would never have signed up with them. They took 2 dates from us and said only 24 hours in advance will we find out when the drivers will actually arrive. Can you imagine how ridiculous and anxiety provoking it is to not know until 24 hours in advance about exactly what time your truck with movers will get there? I did not know that.. If if did, I would not have gone ahead with these guys! But, what choice did I have? We were moving cities (Northern VA to Atlanta Metro Area) and no one understood that we had to make arrangements to clean the old place after the move, give away keys, and have other things planned / lined up after - for which one needs to know the exact plan, not wait for them to determine our plan?! I wish I knew this before.. I would never have signed up for such uncertainty!
On the moving day, the movers actually arrived 2 hours later than we were told. (And they acted as if it was all the traffic's fault)!
We were told by Mr Zeke that our delivery will be confirmed for any day that we would want. That was horseshit.. We had to frantically call their warehouse helpline every freaking day which was useless because they kept us hanging for 2 weeks before our stuff finally arrived. Can you believe that? TWO WEEKS!! We were NOT even vaguely aware of what hell was in store for us, from the time the truck was loaded and the drivers were on their way! I was shocked at what a blunder I had committed. Zeke told us it could sometimes, in extreme circumstances, take up to 10 days for our stuff to arrive at its destination, but that was never the case..Our stuff took 15 days - which crosses that threshold too. We had to stay in hotels, then on sleeping bags in our new apartment (when we had overspent all our relocation budget), and finally make other temporary arrangements after few days of sleeping bags as our beds as other stuff did not arrive for 2 weeks! I developed a back-problem sleeping on the floor / sleeping bags for several days. Who is responsible for that?
Their helpline number / warehouse number is good for nothing! They never answer and mailbox is always full. We had to live in the anxiety that our stuff was lost and we may never get it at all. How is this justified? Ms Brittany and Mr Ryan (helpdesk staff) were never able to confirm anything and never ever returned our calls. We were invariably put on hold for 15-20 minutes, again as if it didn't matter.
Thankfully we engaged with them only for moving (and not packing). Things we packed on our own arrived well but the furniture that they packed was badly scratched and damaged. For a small mirror cabinet (that was inexpensive), they asked us to put a $100 packing / protection, which was not worth it. I declined and as you may expect, it was badly cracked when we saw it upon arrival. The driver nonchalantly said to that, I had told you so.. Our beds were scratched up all over, mattresses damaged, a chest of drawer broken and no sense of acknowledgment or apology for damaging our furniture which we had maintained in pristine condition.
When loading, we saw how poorly they simply stacked up everything to make more room in the truck so they could add more things in a single move.
Now, when I try to look for help on claims for the damage, again there is no one I can call as the mailbox is full. Should I even be surprised?!
Worst of all, when we were signing up we were never told it would not be a single truck for our consignment. For a similar price, we were getting other vendors who would bring only our stuff in their truck and load / unload exactly when we wanted. All per our wish! I wish I knew these terrible facts before, so I wouldn't have gotten trapped in their world of lies and deceit! I regret signing up for Empire Moving Group and will never recommend them to anyone.
They are brokers who outsource things to cheap vendors and take absolutely no ownership from the time agreements are signed / first set of payment is made.
Based on this experience, I ask you to seriously reconsider all things I mentioned above before signing up with them.
Empire Moving Group would like to extend our deepest apologies in regards to your moving experience. At this time Zeke has already been let go from our company for arranging moves in this manner. At Empire Moving Group customer service is always our number one priority. Please contact customer service and request the manager so we can discuss compensation. 407-993-6535.
Inflated pricing, lost and damaged items, damaged home.
During COVID-19 pandemic, we were forced to do a full service move as we could not return home due to travel and health restrictions. We were quoted a price of $571 for packing. We were forced to pay an additional $8,258 for packing and binding once the movers were in our home. We had no other options given pandemic restrictions. When items arrived they were damaged. Boxes containing numerous items never arrived. The moving company left our credit card out in the street-a kind neighbor who found it was nice enough to inform me the next day. They did not reassemble furniture as promised. Most of furniture was scratched. We lost our security deposit because of damage to walls in home and trash left out front by movers. Given cost of move with inflated packing prices and need to rebuy many items this move cost us over 16 thousand dollars. If I could do it all again it would have been less stressful to be infected with COVID-19 and move it all myself, then work with Empire and the movers they hired. If it is not obvious from above, do not use this company. Any other company has to be better.
Please Review my pictures, I have more to share but google won’t let me upload more, Empire group are brokers and hand your job over to small start up moving companies and several in some cases to move your things.
My move was handled by 2 sets of movers.
THEY RUINED MORE THAN 50% of my house item, I will list everyone’s name I worked with: CODY ROBBINS WAS THE BROKER, he eventually blocked my emails after I was trying to reach out to him for support.
They handed my move to a NJ based company CR7 who picked up my things from NY, stored it in NJ
Who then handed it over to a single owner company who rented a truck from penske to bring my stuff to my new location. (Found this out when the truck shows up)
2 kids who couldn’t lift anything was the staff.
My husband and I had to maneuver the move of items in.
I paid for closet boxes and a full pack of dishes for $ 1200 and they rammed all my suits and good clothing like garbage.
More than half my kitchen items were broken
They didn’t have boxes and used my plastic containers.
Some cases glasses were wrapped 2 at a time.
All my white furniture was just wrapped with plastic and no moving blanket.
All the corners of every time is scraped, digged and damaged.
Cody Robbins promised he would be with me from day 1 of the move to the last day to ensure all was okay
Once they got their deposit they disappeared.
I took one week to figure out what the claim process is
CR 7 said they will file the claim and this was untrue
I sat for 4 hours loading pics and details and receipts into a portal
Now it will take up to 120 days for my claim to process
All while I’m left with all the damaged items sitting around my house
My request was with emperor moving my furniture was picked up by by first rate moving delivered by moving on relocation. My furnitures was damaged after 60 days no response to claim. Driver was supposed to to make a 2nd drop off to storage claim his truck couldn't make it past tge gate. I watched other companies Mayfair Atlas etc drive through the storage. Unprofessional arrogant. I will NOT RECOMMEND this company to anyone
Empire Moving Group LLC has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 5550 Glades Road Suite 500, Boca Raton, FL, 33431, but movers usually cover a much larger area.
Licenses & Certificates for Empire Moving Group LLC
Companies that transport household goods within Florida like Empire Moving Group LLC have to register annually with the Department of Agriculture and Consumer Services. The Bureau of Compliance is the responsible regulatory authority that manages intrastate movers. Movers should be registered with the FMCSA to operate interstate.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Empire Moving Group LLC license numbers for the government record information:
ICC MC number:
1048622 (Interstate Commerce Commission Motor Carrier number)
US D.O.T.:
3304546 (US Department of Transportation number)
What is Empire Moving Group LLC cost for interstate moves?
From 13676 reviews of people moving long ditance, we concluded that the market average costs are around $4992 when moving long-distance.
For Empire Moving Group LLC, we estimate that their average long-distance moving costs will be around $5131, based on 82 long distance moving reviews.
This could mean that long-distance moving services costs of Empire Moving Group LLC for moving between states is more expensive with about 3% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Empire Moving Group LLC. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Empire Moving Group LLC - a professional company located in 5550 Glades Road Suite 500, Boca Raton, FL, 33431. Discover Boca Raton, Florida moving companies.
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