Priceline Logistics LLC

There are very deceitful and will tell you whatever you want to hear to get a job. They say they are a moving company and this, I know now, is not true. They charge 50% almost of the cost of the move just to be a broker. They basically get paid for one or 2 calls and maybe an email or too. NONE of the Money they call a DOWN PAYMENT goes to the actual company moving you.
The guy I worked with called me on his cell phone and told me a lot of BS like why are you packing, that’s what you are paying us for. Not true as the movers show up to load and not pack. I know now the actual lines are recorded and this is why they call on a cell to SELL THE DEAL.
Plan on the moving company showing up and seriously increasing the charge before they ever begin to work. THE INCREASED IT $2500 for me cause they know that you are stuck like Chuck and now in a position to succumb.
The moving company wont even return emails or calls to let us know when to expect our stuff to arrive.
Just pack up, drive literally across country and then sit idle waiting for your stuff.

ALWAYS WORK DIRECTLY WITH AN ACTUAL MOVING COMPANY AND NOT A BROKER THAT IS DONE WITH YOU ONCE THEY HAVE THE MONEY.

BE FOREWARNED THAT THIS COMPANY IS TOTAL SHAM. THERE IS NO GUARANTEE THE MOVING COMPANY WILL EVEN SHOW UP AS YOU HAVE NOT DIRECT DEAL WITH THEM.

Move size: 2 Bedroom Home Service cost: $5350

I had to move from Massachusetts to Florida, and the fact that it was in COVID was a big stressor. It took longer than expected to get my belongings delivered, but I am grateful for the care and effort put forth by Mike and Jameika to make sure that my stuff did finally arrive. When it did arrive, the movers made sure to bring everything in and take all of the trash with them on their way. Truly an average experience, but I appreciate the communication from the top of the company.

Move size: 1 Bedroom Home Service cost: $2100

I would like to let everyone know, if you are considering a moving company or broker that is top notch, look no further! The process was easy from start to finish. Billy did an excellent job on my original quote and then when I realized I had forgot some of my items from the quote and Billy was able to help me get the quote written correctly.

On the back end of the move, Zee Gavino, Operations Manager, reached out to me to ensure my move was completed. She was very kind and considerate of all my needs and is definitely a star employee for Priceline Logistics LLC. I would do business with Priceline again. 100%!

Move size: 2 Bedroom Home Service cost: $3200

This is the worse company ever. I was quoted a price of $5376 and when the QA called it was raised to over $9000 I got a “discount” to 7994.00. And now that the movers are here with only 2 guys they say they won’t take it all because every item wasn’t on the “inventory” down to a step stool. And they say they can’t finish in one day and I have a closing the next day. A 3 bedroom home is costing me over $8000 and I now have to get a uhaul to pack the rest of the stuff they wouldn’t. And oh by the way I got “bitched” out on a text from the QA person who later apologized but I have the texts. So very very very unprofessional. Do not I repeat do not use them. The worst ever.

Move size: 3 Bedroom Home Service cost: $7995

I would choose zero stars if I could. Sadly, that is not an option.

We moved from Colorado to Texas. When we were looking for a moving company, we called several for quotes. The salesman we spoke with at Priceline was very enthusiastic and convincing. He even gave me his cell phone number and told me to call any time. That is where the good customer service ended. We were not told several things about this company:

1. They are simply a broker and not the actual mover. They subcontract your move to a third party that you have absolutely no say in.

2. Your belongings are not delivered directly to your new location. Instead, the movers who pick up your things take them to a warehouse where they sit for a really long time.

3. The "up to 10 days" they say your move could take is 10 business days, although this was never stated. Instead, we were told it would likely be 3-5 days but could take up to 10 although, "this rarely is the case."

The bad experience started when we never received a call to go over the items we were taking with us, not to confirm the pick-up date. I had to call Priceline multiple times to try to find out when we should expect the movers. A three-person team arrived and packed our things, although they did not listen to me when I tried to explain what was and was not going. I had to stop them several times to get them to not take things we were not taking.

Then, after they got the truck loaded, they suddenly shared that the cost was now about $500 more than the original quote. We had added some boxes, but we had also taken off of the list several large items: a bar and barstools, a grill, and three bookcases. When I asked why the price went up, I was told we had more items (in number) than we originally told them. The original quote was based on cubic feet, not number, so this made no sense to me. Regardless, by this point the truck was loaded, so I let it go.

When we got to our new home, we didn't hear anything from the movers for over a week. We tried calling several times and got an answering machine that was too full to leave messages on. We finally heard from the movers (after 13 days). When "they" arrived, it was one guy who had to unload a semi by himself. It took forever and, because he was alone, he refused to out the boxes in the rooms they belonged in and instead said we had to designate a single staging place where he would place things.

This is where it gets really bad:

1. The first thing the mover asked me when he walked in our new house was how much we paid for it.

2. Half of the boxes were absolutely crushed (like an elephant sat on them), causing several items to be damaged and/or broken, despite them being packaged in bubble wrap and other packing materials.

3. The movers who loaded our belongings at our old house had taken apart several items. We were told that anything that was taken apart would be put back together at our new home. The mover refused. Then we discovered that parts that were removed from multiple items (a bed, a wheelbarrow, a standing whiteboard) were misplaced (aka: they did not arrive at our house).

4. An antique jewelry box that belonged to my mother was broken. This was caused because the first movers decided it would be a good idea to wrap packing tape around the legs as tight as they could, which caused them to snap.

5. We received a box of beautiful antique teacups that are not ours. I have tried in vain to find their rightful owner. I assume someone is missing them. Priceline does not seem to care.

So, I decided to give the movers a chance to fix the problems (replace broken and missing items). Again, they NEVER answered their phone and their machine was full and could not accept messages. When this didn't pan out, I contacted Priceline's customer service. I spoke to the same agent twice. She took the information from me and said she would look into it. When I didn't hear back from her after the first call, I called back. Her response? That she couldn't get through to the moving company so there wasn't anything she could do.

Next, I tried e-mailing Priceline. I sent a long, detailed e-mail and.. zero response. I waited a week and e-mailed them again asking if they planned to respond. Again? No response.

I am done trying to make this right and have contacted an attorney to try to recoup some of my money so I can at least replace damaged and missing items. I decided to write this review because Priceline has been so unresponsive to everything I have tried. The bottom line is that they only care about getting your business and that first deposit. Beyond that, they do not care at all about you or your belongings. I would suggest looking at small local moving companies who are trying to build a good reputation. They might at least care.

Move size: 2 Bedroom Home Service cost: $3500

Business model:
1. Pretends to be a moving company. Offers a deceptively low quote to hook customers, knowing that the actual moving company they subcontract will drastically increase the cost. Charges an enormous hidden fee for their services, which is not mentioned in communications and is not listed in receipts.
2. Subcontracts to actual movers, without regard to the quality of movers. Because Priceline Logistics LLC is not actually a moving company, they absolve themselves of all damages incurred during the move. The moving company that ended up moving my things had VERY power ratings online and destroyed my furniture. They also charged double my quote. Priceline Logistics LLC initially quoted me $1,700, but on the day of the move, I was told that the price was actually $3,300. This is despite going over my inventory twice on the phone with both Priceline Logistics LLC AND the moving company. When I contacted Priceline Logistics LLC regarding this, they told me that they were not responsible for any changes in costs and for any damages, and then ignored all further communications. To make matters worse, the moving company only gave me a 4 hour's notice of arrival, despite Priceline Logistics LLC and the moving company repeatedly telling me that I would get at least 24 hour's notice.
3. Bribes customers to delete negative reviews in order to maintain their high ratings. Two months after I left negative reviews on multiple websites, I was contacted by a Priceline Logistic LLC's customer services representative, who offered me $50 to delete my review. The bribe was masked by calling it "a good faith adjustment", and the representative tried to press the opinion that I owed it to Priceline Logistics LLC to help them maintain their image because they were offering this "good faith adjustment". After I declined, she upped the offer to $100, then $200, then $250. She asked me what value I would accept, and I told her I just wanted a refund amount that would adjust the cost to my original quote of $1,700. Since I was charged $3,300, this would have meant a $1,600 refund. The representative told me this was not possible, because Priceline Logistics LLC made $918 off of working with me, and they would not refund any amount near that number. It was then that I discovered Priceline Logistics LLC had charged me a hidden fee, and looking through receipts, this $918 was not listed anywhere. I declined her offer of $250, and thanked her for her time and gesture of apology.
4. Rack up good reviews from customers who were unknowingly duped and who had positive experiences with the actual subcontracted moving companies. Use these good reviews to hook and dupe new customers. The man who hooked me in my initial phone call bragged that Priceline Logistics LLC "averages over 4 stars on every review site", and that they were very a "very trustworthy moving company".

This was my experience and my interpretation of my experiences with my move. I am not saying you will absolutely have a bad experience if you choose to work with Priceline Logistics LLC. I am just saying that you will be charged an exorbitant hidden fee, that you will not know who your actual movers will be (and whether they will be good or bad), and that Priceline Logistics LLC will NOT be helpful if you have a bad experience.

Move size: Studio Service cost: $3300

Please take the time to read this before you use this company. I know moving is a very stressful time and supposed to be an exciting time as well. If you use Priceline Logistics you will have the worst experience possible. They will give you a low ball estimate and then hire movers who haven’t been vetted or checked out so low class movers show up and charge you 3X the quote only to have Priceline say there is nothing we can do! Nothing you can do, you hired them had them show up at my house and then do nothing while this mover extorts money to the tune of $17,000 from a quote of $5,100. I have to believe Priceline and the movers are in this together. Please don’t make the mistake I made and oh BTW they tell you that your stuff will be there within 7-10 days and ours took almost a month and showed up with boxes and items covered in black soot! Also the owner lives outside the country and doesn’t get involved in the business, wonder why! Call them and all you will get is lies! Don’t fall for it! Happy to provide more details if needed!

Move size: 3 Bedroom Home Service cost: $17000

The reason for my low score review was for a couple reasons. I had a small amount to move but a long distance to go.

1st- When I first spoke with Priceline we went over everything that I would be moving. One of the bigger items that was discussed was my adjustable frame for my mattress. When I was contacted to do the quality check my quote went up around 1200 dollars. Part of this was due to me adding extra bins- 4 of them, which in the end I had the original amount quoted (the amount didn’t go down though) But the big part was that apparently my frame never made it on the original quote. The response to that was “well it happens, there’s a lot going on while we are quoting” so another words not their problem. This forced me to leave behind important items that I would have liked to have kept like my grandmothers dresser or my aunts vanity but not their problem. It was my problem because I couldn’t pay all that extra money.

2nd- I was told repeatedly ( approx. 10-15) times that they were a 5 star rated company. Well they used a 2 star company to actually do the move. I am in the process of filing a claim due to broken, missing, ruined items. My advice if you are going to use Priceline, know every little detail about your move, hang up the phone to read the quote and find out what movers they are using first or better yet go for the more expensive mover right at first since Priceline will get to that price by the end of your move so just skip the headache.

Priceline- don’t get complacent, you can do better. Oh and maybe lay off the sells pitch a little. If I had had more time I would’ve kept looking but I figured decent price I’ll take it and cut out another 3 hours of phone calls.....my mistake.

Move size: 1 Bedroom Home Service cost: $3000

I engaged Priceline for a move from NJ to FL. I gave them an accurate list of items to be moved. I counted every box & gave them measurements for furniture. I reviewed that list a day or 2 before the scheduled pickup with their rep. They sent Green Moving Company to my storage unit. Green then scanned the storage unit from the doorway & tripled the price. After a discount, the price was only almost triple. I refused to be a victim of this extortion & called Priceline. They were no help & I refused to pay that amount, so the movers left. Priceline then refused to return my deposit. I since hired a moving company (not a broker) & got the move for a price in line with the original quote.

Move size: Partial Move Service cost: $2400

Good for the most part.. Not 5 stars because quote change 2-3 times at time of reservation & also on quality review call they were trying to find opportunities for additional charges, i knew my volume size because i was able to find a tool online that actually tells the volume of you items... they are a broker and they initially had my service with a company that was not even 3 stars and had multiple complains and bad reviews online, i ask for a different carrier and Jameika on customer service was really nice and helpful in helping me do that, the company that did the service was great the service was completed in 4 days for a Mini Move 286 sqft from Ohio to Texas, Pickup on a Wednesday and deliver by Saturday.. i did the whole packing myself wanted to take care of all my item. Jameika in customer service was very helpful she gets the 5 stars

Move size: 1 Bedroom Home Service cost: $2100

I'm an elderly woman in Alabama looking for help to move to my son's in Illinois. David Thomas was so polite and helpful lies came flying out of his mouth. Such as they will arrange dismantling and packing. When the movers got here they were really surprised. I got charged $200 extra for changing the date. Once they had my deposit and extra fee I couldn't talk to anyone. They kept that and the rest of the charge went to the actual moving company. They dropped me immediately. These people are professional scammers. BEWARE

Move size: 2 Bedroom Home Service cost: $3360

My wife and I were looking for movers online, as we are moving from Utah to Texas.

We found Priceline Logistics LLC. Seemed like the best deal out there! Well, our due diligence to investigate these guys should have been done! These guys are absolutely disgusting! They stink of corruption! After what they’ve done to us (and many others – look at BBB and online reviews for nightmare scenarios), I am obviously disputing this transaction.

She placed an order with Priceline on 9/14. Upon placing the order, the representative went through the list of articles (items) that we had to move. After going through the list, she proceeded to inform them that our entire storage unit was 10×20 ft. in size. She emphasized that the unit was completely filled, and that this was the amount of stuff we needed to be moved.

The representative then transferred her to another agent to receive the price for the items we needed to move. He said that her total price would be $5,952.10. Deposit would be $2,575.21. (We have the invoice they emailed.) She also informed him of the size of the storage unit (filled with stuff) that we needed moved, after he went through the article list. Most importantly, she specifically asked him if the price would be raised at all, and he went on to assure her that it would not. Also, she asked him that if for some reason we needed to cancel, if she would lose her money. This guy assured her that she would not lose anything, if she cancelled *before 48 hours of pick-up*.

Pick-up was going to be either Saturday (9/25) or Sunday (9/26).

So, in good faith, she signed. Two (2) days after she signed, she tried to get a hold of someone regarding a few questions. We needed a specific time and date of when the truck would arrive to pick-up all of our stuff. A message was left for someone to call back. No one called back, of course.

On Wednesday (9/22), three (3) days before estimated pick-up, she received an email to verify our items. She called and someone answered this time! The agent went through the list of articles that he was showing. My wife went on to explain to him that we needed to move those articles, but that she had explained from the beginning that our storage unit size was 10×20, and the unit is full of stuff. He seemed surprised and asked if it was ok that we got rid of the original list and started a new one to include the size of our storage unit (?). It was really confusing because this should have been done from the beginning, but she agreed, so there would be no delay.

Get this, the guy then goes on to tell her that the total was actually going to be $15,000! Keep in mind, we were three days away from pick-up! She told him we couldn't do that. He put her on hold and came back to tell her that he could lower the price to $13,000. She still did not agree to that. Again, he put her on hold, and came back to say that the absolute lowest he could go was $10,000. Of course, she told him that it was still too much and that we needed to just cancel.

They would not agree to fully refund our deposit, as she was outside of 72 hours of the order? Look back on the original conversation and that was NOT what they said. All they could do was half; however, she had to sign a doc. She asked if they could listen to the original phone call. They said yes, but it had to go through a whole legal process. All of this was super shady!

Move size: 4+ Bedroom Home Service cost: $5952

Booked and paid a deposit to Priceline Logistics on 06/23/21 after we were assured a truck would be in our area on our requested day, 07/12/21. The move was over 2,000 miles making the deposit over $1,600.

07/06/21: Emailed the original employee that booked the move for us, about a billing question, and he also confirmed our pickup date for 07/12/21.

07/12/21: No truck arrived. Anymore emails sent by me were not addressed by anyone in the company. Voicemail is always full, so I was unable to leave any messages.

07/13/21: Received a call from Priceline Logistics that they didn’t have a truck in our area as previously confirmed. I asked for a refund, they refused. No truck ever showed up.

Move size: 3 Bedroom Home Service cost: $1600

The movers did not load or handle my belongings with any care. They started by giving an estimate and then when they showed up told it was going to be more. They did not take everything on the estimate and still used 75% more cubit footage because they packed it so poorly. Due to poor packing, handling and storage many of my items were broken as well. They took no responsibility for any items in a box even though the boxes were completely crushed because of how they handled them. They destroyed several pieces of my furniture and called the damage cosmetic so only offered my partial value of the already insanely low value of .60 per pound. To make it better the company handling the claim took more than 120 days from filing it without any communication to me about what was happening.

Priceline is the broker, but they are still the ones that hired the movers. They are also the ones who refused to do anything when I contacted them about what the mover was doing.

Move size: 3 Bedroom Home Service cost: $7900

DO NOT USE THEM. THEY ARE TERRIBLE. I paid a rush fee to have them pick up my things and was told they could have someone there by Wednesday at the latest. Wednesday arrives and I call them TEN TIMES, no one answered me and no movers arrived to pick up my things. Not only did I have to pay an extra month of rent for a room I no longer needed because they failed to do the job they said they would, but when I called the next day and finally got ahold of someone, they told me they could only give a 40% refund. Seriously? 40% refund for a job you didn't even do?? Worst f*cking company I've ever dealt with.

Move size: 1 Bedroom Home Service cost: $1500