Priceline Logistics LLC

Case Number 2022CV31439 in the District Court in and for the City and County of Denver, Colorado At this juncture, the Court finds Plaintiffs have established a loss of $205,796.48, which is comprised of the value of lost property in the amount of $174,214.02 (the loss of $58,071.34 trebled), and reasonable attorneys’ fees and costs in the amount of $31,582.46. The Court ENTERS JUDGEMENT against Smart Van Lines Group Inc. d/b/a Smart Van Lines and Priceline Logistics, LLC, jointly and severally, and in favor of Plaintiffs in the amount of $205,796.48. Plaintiffs are also entitled to statutory prejudgment interest at the rate of 8% per $17,835.69. Finally,

Plaintiffs are entitled to statutory post-judgment interest at the rate of 8% compounded annually until the judgment is paid in full.

Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. Everything was stolen after 2 months of constant calling. Smart Van Lines LLC filed a police report. So my world is completely upside down. Made a gofundme to try and offset some expenses as we are starting from scratch at this point https://gofund.me/ed84b478 . Don't know if it's okay to share it here but NEVER deal with these scammers ever. We have lost around $40,000 and priceless items.

Move size: 1 Bedroom Home Service cost: $205796

There are very deceitful and will tell you whatever you want to hear to get a job. They say they are a moving company and this, I know now, is not true. They charge 50% almost of the cost of the move just to be a broker. They basically get paid for one or 2 calls and maybe an email or too. NONE of the Money they call a DOWN PAYMENT goes to the actual company moving you.
The guy I worked with called me on his cell phone and told me a lot of BS like why are you packing, that’s what you are paying us for. Not true as the movers show up to load and not pack. I know now the actual lines are recorded and this is why they call on a cell to SELL THE DEAL.
Plan on the moving company showing up and seriously increasing the charge before they ever begin to work. THE INCREASED IT $2500 for me cause they know that you are stuck like Chuck and now in a position to succumb.
The moving company wont even return emails or calls to let us know when to expect our stuff to arrive.
Just pack up, drive literally across country and then sit idle waiting for your stuff.

ALWAYS WORK DIRECTLY WITH AN ACTUAL MOVING COMPANY AND NOT A BROKER THAT IS DONE WITH YOU ONCE THEY HAVE THE MONEY.

BE FOREWARNED THAT THIS COMPANY IS TOTAL SHAM. THERE IS NO GUARANTEE THE MOVING COMPANY WILL EVEN SHOW UP AS YOU HAVE NOT DIRECT DEAL WITH THEM.

Move size: 2 Bedroom Home Service cost: $5350

I had to move from Massachusetts to Florida, and the fact that it was in COVID was a big stressor. It took longer than expected to get my belongings delivered, but I am grateful for the care and effort put forth by Mike and Jameika to make sure that my stuff did finally arrive. When it did arrive, the movers made sure to bring everything in and take all of the trash with them on their way. Truly an average experience, but I appreciate the communication from the top of the company.

Move size: 1 Bedroom Home Service cost: $2100

This is the worse company ever. I was quoted a price of $5376 and when the QA called it was raised to over $9000 I got a “discount” to 7994.00. And now that the movers are here with only 2 guys they say they won’t take it all because every item wasn’t on the “inventory” down to a step stool. And they say they can’t finish in one day and I have a closing the next day. A 3 bedroom home is costing me over $8000 and I now have to get a uhaul to pack the rest of the stuff they wouldn’t. And oh by the way I got “bitched” out on a text from the QA person who later apologized but I have the texts. So very very very unprofessional. Do not I repeat do not use them. The worst ever.

Move size: 3 Bedroom Home Service cost: $7995

I would like to let everyone know, if you are considering a moving company or broker that is top notch, look no further! The process was easy from start to finish. Billy did an excellent job on my original quote and then when I realized I had forgot some of my items from the quote and Billy was able to help me get the quote written correctly.

On the back end of the move, Zee Gavino, Operations Manager, reached out to me to ensure my move was completed. She was very kind and considerate of all my needs and is definitely a star employee for Priceline Logistics LLC. I would do business with Priceline again. 100%!

Move size: 2 Bedroom Home Service cost: $3200

I would choose zero stars if I could. Sadly, that is not an option.

We moved from Colorado to Texas. When we were looking for a moving company, we called several for quotes. The salesman we spoke with at Priceline was very enthusiastic and convincing. He even gave me his cell phone number and told me to call any time. That is where the good customer service ended. We were not told several things about this company:

1. They are simply a broker and not the actual mover. They subcontract your move to a third party that you have absolutely no say in.

2. Your belongings are not delivered directly to your new location. Instead, the movers who pick up your things take them to a warehouse where they sit for a really long time.

3. The "up to 10 days" they say your move could take is 10 business days, although this was never stated. Instead, we were told it would likely be 3-5 days but could take up to 10 although, "this rarely is the case."

The bad experience started when we never received a call to go over the items we were taking with us, not to confirm the pick-up date. I had to call Priceline multiple times to try to find out when we should expect the movers. A three-person team arrived and packed our things, although they did not listen to me when I tried to explain what was and was not going. I had to stop them several times to get them to not take things we were not taking.

Then, after they got the truck loaded, they suddenly shared that the cost was now about $500 more than the original quote. We had added some boxes, but we had also taken off of the list several large items: a bar and barstools, a grill, and three bookcases. When I asked why the price went up, I was told we had more items (in number) than we originally told them. The original quote was based on cubic feet, not number, so this made no sense to me. Regardless, by this point the truck was loaded, so I let it go.

When we got to our new home, we didn't hear anything from the movers for over a week. We tried calling several times and got an answering machine that was too full to leave messages on. We finally heard from the movers (after 13 days). When "they" arrived, it was one guy who had to unload a semi by himself. It took forever and, because he was alone, he refused to out the boxes in the rooms they belonged in and instead said we had to designate a single staging place where he would place things.

This is where it gets really bad:

1. The first thing the mover asked me when he walked in our new house was how much we paid for it.

2. Half of the boxes were absolutely crushed (like an elephant sat on them), causing several items to be damaged and/or broken, despite them being packaged in bubble wrap and other packing materials.

3. The movers who loaded our belongings at our old house had taken apart several items. We were told that anything that was taken apart would be put back together at our new home. The mover refused. Then we discovered that parts that were removed from multiple items (a bed, a wheelbarrow, a standing whiteboard) were misplaced (aka: they did not arrive at our house).

4. An antique jewelry box that belonged to my mother was broken. This was caused because the first movers decided it would be a good idea to wrap packing tape around the legs as tight as they could, which caused them to snap.

5. We received a box of beautiful antique teacups that are not ours. I have tried in vain to find their rightful owner. I assume someone is missing them. Priceline does not seem to care.

So, I decided to give the movers a chance to fix the problems (replace broken and missing items). Again, they NEVER answered their phone and their machine was full and could not accept messages. When this didn't pan out, I contacted Priceline's customer service. I spoke to the same agent twice. She took the information from me and said she would look into it. When I didn't hear back from her after the first call, I called back. Her response? That she couldn't get through to the moving company so there wasn't anything she could do.

Next, I tried e-mailing Priceline. I sent a long, detailed e-mail and.. zero response. I waited a week and e-mailed them again asking if they planned to respond. Again? No response.

I am done trying to make this right and have contacted an attorney to try to recoup some of my money so I can at least replace damaged and missing items. I decided to write this review because Priceline has been so unresponsive to everything I have tried. The bottom line is that they only care about getting your business and that first deposit. Beyond that, they do not care at all about you or your belongings. I would suggest looking at small local moving companies who are trying to build a good reputation. They might at least care.

Move size: 2 Bedroom Home Service cost: $3500

Business model:
1. Pretends to be a moving company. Offers a deceptively low quote to hook customers, knowing that the actual moving company they subcontract will drastically increase the cost. Charges an enormous hidden fee for their services, which is not mentioned in communications and is not listed in receipts.
2. Subcontracts to actual movers, without regard to the quality of movers. Because Priceline Logistics LLC is not actually a moving company, they absolve themselves of all damages incurred during the move. The moving company that ended up moving my things had VERY power ratings online and destroyed my furniture. They also charged double my quote. Priceline Logistics LLC initially quoted me $1,700, but on the day of the move, I was told that the price was actually $3,300. This is despite going over my inventory twice on the phone with both Priceline Logistics LLC AND the moving company. When I contacted Priceline Logistics LLC regarding this, they told me that they were not responsible for any changes in costs and for any damages, and then ignored all further communications. To make matters worse, the moving company only gave me a 4 hour's notice of arrival, despite Priceline Logistics LLC and the moving company repeatedly telling me that I would get at least 24 hour's notice.
3. Bribes customers to delete negative reviews in order to maintain their high ratings. Two months after I left negative reviews on multiple websites, I was contacted by a Priceline Logistic LLC's customer services representative, who offered me $50 to delete my review. The bribe was masked by calling it "a good faith adjustment", and the representative tried to press the opinion that I owed it to Priceline Logistics LLC to help them maintain their image because they were offering this "good faith adjustment". After I declined, she upped the offer to $100, then $200, then $250. She asked me what value I would accept, and I told her I just wanted a refund amount that would adjust the cost to my original quote of $1,700. Since I was charged $3,300, this would have meant a $1,600 refund. The representative told me this was not possible, because Priceline Logistics LLC made $918 off of working with me, and they would not refund any amount near that number. It was then that I discovered Priceline Logistics LLC had charged me a hidden fee, and looking through receipts, this $918 was not listed anywhere. I declined her offer of $250, and thanked her for her time and gesture of apology.
4. Rack up good reviews from customers who were unknowingly duped and who had positive experiences with the actual subcontracted moving companies. Use these good reviews to hook and dupe new customers. The man who hooked me in my initial phone call bragged that Priceline Logistics LLC "averages over 4 stars on every review site", and that they were very a "very trustworthy moving company".

This was my experience and my interpretation of my experiences with my move. I am not saying you will absolutely have a bad experience if you choose to work with Priceline Logistics LLC. I am just saying that you will be charged an exorbitant hidden fee, that you will not know who your actual movers will be (and whether they will be good or bad), and that Priceline Logistics LLC will NOT be helpful if you have a bad experience.

Move size: Studio Service cost: $3300

Please take the time to read this before you use this company. I know moving is a very stressful time and supposed to be an exciting time as well. If you use Priceline Logistics you will have the worst experience possible. They will give you a low ball estimate and then hire movers who haven’t been vetted or checked out so low class movers show up and charge you 3X the quote only to have Priceline say there is nothing we can do! Nothing you can do, you hired them had them show up at my house and then do nothing while this mover extorts money to the tune of $17,000 from a quote of $5,100. I have to believe Priceline and the movers are in this together. Please don’t make the mistake I made and oh BTW they tell you that your stuff will be there within 7-10 days and ours took almost a month and showed up with boxes and items covered in black soot! Also the owner lives outside the country and doesn’t get involved in the business, wonder why! Call them and all you will get is lies! Don’t fall for it! Happy to provide more details if needed!

Move size: 3 Bedroom Home Service cost: $17000

Good for the most part.. Not 5 stars because quote change 2-3 times at time of reservation & also on quality review call they were trying to find opportunities for additional charges, i knew my volume size because i was able to find a tool online that actually tells the volume of you items... they are a broker and they initially had my service with a company that was not even 3 stars and had multiple complains and bad reviews online, i ask for a different carrier and Jameika on customer service was really nice and helpful in helping me do that, the company that did the service was great the service was completed in 4 days for a Mini Move 286 sqft from Ohio to Texas, Pickup on a Wednesday and deliver by Saturday.. i did the whole packing myself wanted to take care of all my item. Jameika in customer service was very helpful she gets the 5 stars

Move size: 1 Bedroom Home Service cost: $2100

Do not TRUST this company, they are Scammers. At first they are contacting constantly to sign you up. Once they receive payment and your items you will not hear from them. 1) driver

for pick-up was 1 1/2 day late, 2) space was not what I had requested. Had to leave items behind and had to pay another $500.00. Items did not arrive on day requested. It's been 10 days and haven't received my things. I've been calling them, emailing them with no response.They charged my creditcard 3x for more then$900 dollars afe your hard own money. This people are "SCAMMERS"

Move size: Studio Service cost: $3500

On my pick-up date, the moving company dispatched reviews my items & advises that I would need more space than what was listed on my estimate generated by Priceline - about 150 cubic feet difference. Yes, it is an estimate, however, I was baffled because my estimate was for MORE than the number of items I intended on taking. Per the rep whom completed the final “checklist” prior to my pick-up date, he insisted that I list double the number of boxes I had to ensure enough space would be reserved. After multiple phone calls between myself & Priceline and Priceline & the moving company, I ended up being responsible for close to an additional $1000.00. No one could understand that my dispute was how could I be over-quoted and the proper space/dimension not be documented to reserve per my items checklist, then I still owe more money when majority of the bigger items listed on the estimate were not moved. The rep whom I spoke with on moving day first uses the excuse that the estimate is not based on the number of items but on the space used; then tries to convince me with the analogy that if you reserve a ballroom & not all guests show up, you’re still responsible for those plates, which, in my opinion, does not apply! Bottom line would be to not use a broker & deal directly with the moving/transportation company, since the brokers are unable to calculate the reserved space properly - my first and last time.

Update 4/15/21: The transport company Priceline dispatched to (or has a business relationship with) was unknown until they showed up on the pickup date. It has now been a week & my belongings are still not in transit along with no future ETA. I understand this may not directly be Priceline’s issue, however, they should be more aware of the transport companies used.

Move size: 2 Bedroom Home Service cost: $4000

Joe Sullivan and dion are the worst. I was promised pick up and delivery in the same week. They completely screwed me and I have a 3 year old my wife and myself sleeeping on an air mattress. My furniture is still sitting in a warehouse and they are telling me 15 more days.

SCAM SCAM TERRIBLE PEOPLE HERE

UPDATE: they have tried to bribe me to remove this review and sign a paper that I won’t be pursuing litigation by offering me 50 dollars

I have recording of my phone conversations and I will try to post them somewhere

Move size: 2 Bedroom Home Service cost: $2900

The sales person did not take the correct information regarding the size of the boxes. We paid one deposit and was told it would be much more expensive but since we booked early (January for a March move). They do not have a slot in their system for xlarge boxes only large(as per Deon in cs) so when the movers arrive we had to pay more.

We have been waiting for our stuff and we cannot get any information on our items as they have use on hold for 30m minutes then we get disconnected. My husband called 5 time this morning (4/12/2021) and no answer. We spoke to Catalina last Thursday who stated that she will get a copy of the bill of lading and call us back and nothing. Deon promised the same thing last Monday and nothing. My husband called Jim Miller and no answer or call back.

Our $2600n move is now $3600 and we are still waiting for our belongings. I am contacting my attorney because this is unacceptable.

WORST MOVING EXPERIENCE EVER!!

We moved internationally and it was much smoother than this in country.

Move size: 2 Bedroom Home Service cost: $3600

After assuring me multiple times that my belongings would be delivered April 8th, Priceline subcontracted me out to a company with a 1 star rating. These people have had my belongings since March 25th; it is now May 4th and I still do not have a delivery date.

These scammers rejected my check, insisted I pay via app to a company with a different name, and also insisted I pay cash on delivery.

Priceline has continued to aid these scammers, refused to let me speak to a manager (until I called and got one by pure luck yesterday) and has yet to even address any kind of a refund or bill adjustment.

The character limit means I cannot share the whole story here, but you can view it here:

https://medium.com/@alpurcell/priceline-logistics-has-had-my-belongings-for-more-than-a-month-f1013737f273

Please do not use Priceline. They will contract you out to scam artists, they do not answer the phone when you call, and they will not take responsibility for the wolves they literally sent to your door.

Move size: 1 Bedroom Home Service cost: $5800

Moving from Ohio to Texas.

Was quoted a price of just under $3500. Paid a $ 1500 deposit. PriceLine Logistics representative calls several days before the actual movers are to show up, ( Priceline is just a broker,they contract out to another company the actual move). Priceline rep. wanted to go over items i was moving again. I did add some additional items from prior estimate as who can remember everything they own all at once. Anyway, was told i would have to pay them another $1000 towards deposit. ( Now $2500 total) ok, no problem. When the actual mover arrived he inventoried everything and said his cost was going to be $6400. That's just the movers charge! Now im in hock for nearly $9000! 3 Bedroom home and garage items. AND i had already sold over half of my furniture and appliances, packed and labled all boxes for them!! After some haggling i managed to convince the mover and PRICELINE to refund me $900 . So my total cost went from $3400 to over $ 8000 dollars AND it took 24 days to actually deliver my items! DON'T USE PRICELINE LOGISTICS NO MATTER HOW GOOD IT SOUNDS!!! It's a total scam! Oh, and by the way, once you pay the deposit it's NON-REFUNDABLE! THIS COMPANY IS A BROKER SCAM! YOU HAVE BEEN WARNED!

Move size: 3 Bedroom Home Service cost: $8000

SCAM COMPANY: When you call Price Line for a quote, they are friendly and nice. They'll quote you something very reasonable. However, what Priceline does next is outsource your move to a moving company (mine was Falcon Moving). Priceline is a broker. After having to hound them about a pick up time, Falcon Moving finally calls to schedule pick up. YOU have to give THEM a window to come pick up your stuff! ...customer service right there...it's not about what is convenient for you, but what makes it convenient for them. Now fast forward and it's the last hour of your two-day window. You've called dispatch 3-5 times and you finally receive a call from the actual driver of your belongings. The shady crew of movers are now in your home. Everything must be packed in boxes prior to their arrival, so you're ready to roll, just waiting on the people you hired to move out the furniture and boxes. Upon arrival, your told there are exorbitant fees for having to use an elevator, 75ft truck to front door fee and several others. Keep in mind, none of this was discussed with PRICELINE LOGISTICS, in fact, they lied and said there would be no hidden fees. So back to shady Falcon Moving crew-- you're all packed up, you've planned your week around this move and they hit you with the fees. You've already paid 33% of the total expected price to book your move. You express your disdain, the movers say "it is what it is", and tell you that you can call the company FALCON MOVERS and figure it out with them. So they take your stuff, and off they go. They can't tell you when it'll be delivered because they have to "wait to get back to the warehouse and figure it out with dispatch".

They ask for 3 payments; when you book, when they pick up and when they drop off.

So you've paid the original 33% of what you thought it was going to be plus the hidden fees. I was told my move total would be $1,500 for a studio apartment. After pick up, including the $500 I had paid to book, the $500 I expected to pay at pick up and the $800 in fees, I was already at $1,800. They told me I would owe another $1800 when they dropped it off (whenever that may be. Again, it's whats convenient for them, not you.)

Needless to say, I raised hell and and still ended up paying a total of $2,500. $1,000 more than expected and promised. After two weeks of them holding my items hostage, and no one at either company willing to help, I was ready to get it in my possession and deal with it on the back end, whether that be legally or by the grace of god someone with half a brain and/or half a conscience from FALCON or PRICELINE decides to help me.

Moral of this long story is that this company is 100% dishonest. They bend you over a barrel, hold your items hostage and demand more than what you are quoted. I am reporting them to the better business bureau.

Move size: Studio Service cost: $2500

Move from Virginia to Texas. Driver arrived at 3:00 a.m. after stating he would be there at 8:00 p.m. Priceline Logistics had me scheduled for pick up 6/30-7/1. They didn’t arrive until 3:00 a.m. on 7/2. My move and dates which were supposed to be 6/29-6/30, were scheduled back in March with Brian at Priceline Logistics with a quote of $6626.46. I told him that I hadn’t even started packing and had no idea how many boxes I would have. He said to “just guess.” I guessed but told him that I knew I needed a full 26 ft truck worth of space and Brian said “that was 1440 cubic ft.” I said “I don’t know how many cubic ft that is but I need the space of a 26 ft truck.” Brian again said “ that is 1440 cubic ft.” Mitch from Priceline called me 6/28, charged me another almost $2000 stating that I “needed a full 26 ft truck.” I told him that’s what I requested with Brian multiple times. He made me pay another $1000 deposit and would owe another almost $1000 at pick up. I had already paid $2013.90 deposit 3/15/21. He then told me the movers would be there on 7/1. I told him that was not acceptable and that the new owners were moving in on 7/1 and I had to be out by 6/30. He said “well, your contract says 6/30-7/1 and it’s scheduled for 7/1. I spoke to the manager, Richard, who was very rude and condescending stating that “the contract said 6/30-7/1 and I signed it and they could pick up any time on those days and the company would be there on 7/1.” I told him that the new owners had to move in on 7/1 and that wasn’t acceptable and I scheduled my move on 3/15/21." He didn’t care! Maria Brady then called me at 5:35 p.m. on 6/28 stating the movers would be there on 6/30 between 8:00-10:00 a.m. I said “ok, thank you.” The movers did not show and around 12:00 p.m., I called Priceline and was told they weren’t coming and would be there 7/1 between 12:00-1:00 p.m. At 2:30 on 7/1, they still had not shown, so I called Priceline again and was told “they technically have until midnight but if you read in fine print, they can arrive anytime after depending on traffic, weather, etc....”. The driver, K-Lon, with Moving Forward Express, LLC called at 3:30 p.m. on 7/1. He said “I will be there around 8:00 p.m. I am coming from South Carolina . I will be coming after hours. I’m not supposed to do that and since I’m doing you a favor, it will cost you extra.” I replied “to hell it will! I’m not paying another penny!” K-Lon then said “I don’t like how you are speaking to me. I’m cancelling your move”. He then hung up. I called him back and sent a text and no answer! I finally called from my mother’s phone and he answered. I told him that he couldn’t cancel my move and he was already 2 days late. He replied “I can and I already did. You are no longer on my roster.” I then called Priceline and after an hour of calling every number in the service department and the emergency line multiple times, finally spoke to Richard regarding the situation. After speaking to them, Richard said “the driver said that you did not want him coming that late.” I replied “ that’s a lie! He canceled on me because I told him that I wasn’t paying another penny for him coming late because they are already 2 days late and that the driver told me that it would cost me extra to come after hours!” The driver then called back and said he would come but wasn’t happy.” He then said “you will do me and my boys right won’t you?” He didn't arrive until 3:00 a.m. on 7/2 and stated "this move is going to cost you $19,000." I ended up paying $12,293 for the move plus had to get a Uhaul and car hauler for another $3500. The mover, Moving Forward Express, LLC was the worst ever. You can see their page for info on them. Do not use Priceline Logistics. They are the most Fraudulent ever and do not return calls or emails and have the worst customer service ever, especially Richard, the manager!!!

Move size: 4+ Bedroom Home Service cost: $12293

Didn't show up on the delivery date and when I call asking why they blamed the the person who was asigned to my case for not being at work to update them on the moving date and my inventory list which I emailed to them a week prior. I called them on the moving date and they told me that the price was more than twice what we agreed in the beginning and when the moving company showed up the price was also different from what was agreed to in the contract. The thing that I was un happy with the most was that the date of the delivery was unspecified and when I called them to ask I still couldn't get a specific delivery date just that the soonest that they will deliver my stuff is 3 week.

Move size: 3 Bedroom Home Service cost: $8000

The absolute worst. Do yourself a favor and use someone, anyone else. They will promise you your belongings will be where they are supposed to be going any day you want. However, when you race across the country to meet the movers, they don't show. And don't bother calling because all you get is full voicemail boxes, emails never get returned.

If you're lucky enough to speak to a live human you'll be told " DOT regulations require we have your stuff there in 28 days and what we promised doesn't matter one bit. Sucks to be you. I even went to their "corporate office" at the address on the website and it's a PO box!

It's a shady, non caring, very unprofessional outfit.

Save yourself a boat load of frustration and anger and use someone else.

Move size: 2 Bedroom Home Service cost: $4500