Priceline Logistics LLC

Case Number 2022CV31439 in the District Court in and for the City and County of Denver, Colorado At this juncture, the Court finds Plaintiffs have established a loss of $205,796.48, which is comprised of the value of lost property in the amount of $174,214.02 (the loss of $58,071.34 trebled), and reasonable attorneys’ fees and costs in the amount of $31,582.46. The Court ENTERS JUDGEMENT against Smart Van Lines Group Inc. d/b/a Smart Van Lines and Priceline Logistics, LLC, jointly and severally, and in favor of Plaintiffs in the amount of $205,796.48. Plaintiffs are also entitled to statutory prejudgment interest at the rate of 8% per $17,835.69. Finally,

Plaintiffs are entitled to statutory post-judgment interest at the rate of 8% compounded annually until the judgment is paid in full.

Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. Everything was stolen after 2 months of constant calling. Smart Van Lines LLC filed a police report. So my world is completely upside down. Made a gofundme to try and offset some expenses as we are starting from scratch at this point https://gofund.me/ed84b478 . Don't know if it's okay to share it here but NEVER deal with these scammers ever. We have lost around $40,000 and priceless items.

Move size: 1 Bedroom Home Service cost: $205796

There are very deceitful and will tell you whatever you want to hear to get a job. They say they are a moving company and this, I know now, is not true. They charge 50% almost of the cost of the move just to be a broker. They basically get paid for one or 2 calls and maybe an email or too. NONE of the Money they call a DOWN PAYMENT goes to the actual company moving you.
The guy I worked with called me on his cell phone and told me a lot of BS like why are you packing, that’s what you are paying us for. Not true as the movers show up to load and not pack. I know now the actual lines are recorded and this is why they call on a cell to SELL THE DEAL.
Plan on the moving company showing up and seriously increasing the charge before they ever begin to work. THE INCREASED IT $2500 for me cause they know that you are stuck like Chuck and now in a position to succumb.
The moving company wont even return emails or calls to let us know when to expect our stuff to arrive.
Just pack up, drive literally across country and then sit idle waiting for your stuff.

ALWAYS WORK DIRECTLY WITH AN ACTUAL MOVING COMPANY AND NOT A BROKER THAT IS DONE WITH YOU ONCE THEY HAVE THE MONEY.

BE FOREWARNED THAT THIS COMPANY IS TOTAL SHAM. THERE IS NO GUARANTEE THE MOVING COMPANY WILL EVEN SHOW UP AS YOU HAVE NOT DIRECT DEAL WITH THEM.

Move size: 2 Bedroom Home Service cost: $5350

I had to move from Massachusetts to Florida, and the fact that it was in COVID was a big stressor. It took longer than expected to get my belongings delivered, but I am grateful for the care and effort put forth by Mike and Jameika to make sure that my stuff did finally arrive. When it did arrive, the movers made sure to bring everything in and take all of the trash with them on their way. Truly an average experience, but I appreciate the communication from the top of the company.

Move size: 1 Bedroom Home Service cost: $2100

This is the worse company ever. I was quoted a price of $5376 and when the QA called it was raised to over $9000 I got a “discount” to 7994.00. And now that the movers are here with only 2 guys they say they won’t take it all because every item wasn’t on the “inventory” down to a step stool. And they say they can’t finish in one day and I have a closing the next day. A 3 bedroom home is costing me over $8000 and I now have to get a uhaul to pack the rest of the stuff they wouldn’t. And oh by the way I got “bitched” out on a text from the QA person who later apologized but I have the texts. So very very very unprofessional. Do not I repeat do not use them. The worst ever.

Move size: 3 Bedroom Home Service cost: $7995

I would like to let everyone know, if you are considering a moving company or broker that is top notch, look no further! The process was easy from start to finish. Billy did an excellent job on my original quote and then when I realized I had forgot some of my items from the quote and Billy was able to help me get the quote written correctly.

On the back end of the move, Zee Gavino, Operations Manager, reached out to me to ensure my move was completed. She was very kind and considerate of all my needs and is definitely a star employee for Priceline Logistics LLC. I would do business with Priceline again. 100%!

Move size: 2 Bedroom Home Service cost: $3200

I would choose zero stars if I could. Sadly, that is not an option.

We moved from Colorado to Texas. When we were looking for a moving company, we called several for quotes. The salesman we spoke with at Priceline was very enthusiastic and convincing. He even gave me his cell phone number and told me to call any time. That is where the good customer service ended. We were not told several things about this company:

1. They are simply a broker and not the actual mover. They subcontract your move to a third party that you have absolutely no say in.

2. Your belongings are not delivered directly to your new location. Instead, the movers who pick up your things take them to a warehouse where they sit for a really long time.

3. The "up to 10 days" they say your move could take is 10 business days, although this was never stated. Instead, we were told it would likely be 3-5 days but could take up to 10 although, "this rarely is the case."

The bad experience started when we never received a call to go over the items we were taking with us, not to confirm the pick-up date. I had to call Priceline multiple times to try to find out when we should expect the movers. A three-person team arrived and packed our things, although they did not listen to me when I tried to explain what was and was not going. I had to stop them several times to get them to not take things we were not taking.

Then, after they got the truck loaded, they suddenly shared that the cost was now about $500 more than the original quote. We had added some boxes, but we had also taken off of the list several large items: a bar and barstools, a grill, and three bookcases. When I asked why the price went up, I was told we had more items (in number) than we originally told them. The original quote was based on cubic feet, not number, so this made no sense to me. Regardless, by this point the truck was loaded, so I let it go.

When we got to our new home, we didn't hear anything from the movers for over a week. We tried calling several times and got an answering machine that was too full to leave messages on. We finally heard from the movers (after 13 days). When "they" arrived, it was one guy who had to unload a semi by himself. It took forever and, because he was alone, he refused to out the boxes in the rooms they belonged in and instead said we had to designate a single staging place where he would place things.

This is where it gets really bad:

1. The first thing the mover asked me when he walked in our new house was how much we paid for it.

2. Half of the boxes were absolutely crushed (like an elephant sat on them), causing several items to be damaged and/or broken, despite them being packaged in bubble wrap and other packing materials.

3. The movers who loaded our belongings at our old house had taken apart several items. We were told that anything that was taken apart would be put back together at our new home. The mover refused. Then we discovered that parts that were removed from multiple items (a bed, a wheelbarrow, a standing whiteboard) were misplaced (aka: they did not arrive at our house).

4. An antique jewelry box that belonged to my mother was broken. This was caused because the first movers decided it would be a good idea to wrap packing tape around the legs as tight as they could, which caused them to snap.

5. We received a box of beautiful antique teacups that are not ours. I have tried in vain to find their rightful owner. I assume someone is missing them. Priceline does not seem to care.

So, I decided to give the movers a chance to fix the problems (replace broken and missing items). Again, they NEVER answered their phone and their machine was full and could not accept messages. When this didn't pan out, I contacted Priceline's customer service. I spoke to the same agent twice. She took the information from me and said she would look into it. When I didn't hear back from her after the first call, I called back. Her response? That she couldn't get through to the moving company so there wasn't anything she could do.

Next, I tried e-mailing Priceline. I sent a long, detailed e-mail and.. zero response. I waited a week and e-mailed them again asking if they planned to respond. Again? No response.

I am done trying to make this right and have contacted an attorney to try to recoup some of my money so I can at least replace damaged and missing items. I decided to write this review because Priceline has been so unresponsive to everything I have tried. The bottom line is that they only care about getting your business and that first deposit. Beyond that, they do not care at all about you or your belongings. I would suggest looking at small local moving companies who are trying to build a good reputation. They might at least care.

Move size: 2 Bedroom Home Service cost: $3500

Business model:
1. Pretends to be a moving company. Offers a deceptively low quote to hook customers, knowing that the actual moving company they subcontract will drastically increase the cost. Charges an enormous hidden fee for their services, which is not mentioned in communications and is not listed in receipts.
2. Subcontracts to actual movers, without regard to the quality of movers. Because Priceline Logistics LLC is not actually a moving company, they absolve themselves of all damages incurred during the move. The moving company that ended up moving my things had VERY power ratings online and destroyed my furniture. They also charged double my quote. Priceline Logistics LLC initially quoted me $1,700, but on the day of the move, I was told that the price was actually $3,300. This is despite going over my inventory twice on the phone with both Priceline Logistics LLC AND the moving company. When I contacted Priceline Logistics LLC regarding this, they told me that they were not responsible for any changes in costs and for any damages, and then ignored all further communications. To make matters worse, the moving company only gave me a 4 hour's notice of arrival, despite Priceline Logistics LLC and the moving company repeatedly telling me that I would get at least 24 hour's notice.
3. Bribes customers to delete negative reviews in order to maintain their high ratings. Two months after I left negative reviews on multiple websites, I was contacted by a Priceline Logistic LLC's customer services representative, who offered me $50 to delete my review. The bribe was masked by calling it "a good faith adjustment", and the representative tried to press the opinion that I owed it to Priceline Logistics LLC to help them maintain their image because they were offering this "good faith adjustment". After I declined, she upped the offer to $100, then $200, then $250. She asked me what value I would accept, and I told her I just wanted a refund amount that would adjust the cost to my original quote of $1,700. Since I was charged $3,300, this would have meant a $1,600 refund. The representative told me this was not possible, because Priceline Logistics LLC made $918 off of working with me, and they would not refund any amount near that number. It was then that I discovered Priceline Logistics LLC had charged me a hidden fee, and looking through receipts, this $918 was not listed anywhere. I declined her offer of $250, and thanked her for her time and gesture of apology.
4. Rack up good reviews from customers who were unknowingly duped and who had positive experiences with the actual subcontracted moving companies. Use these good reviews to hook and dupe new customers. The man who hooked me in my initial phone call bragged that Priceline Logistics LLC "averages over 4 stars on every review site", and that they were very a "very trustworthy moving company".

This was my experience and my interpretation of my experiences with my move. I am not saying you will absolutely have a bad experience if you choose to work with Priceline Logistics LLC. I am just saying that you will be charged an exorbitant hidden fee, that you will not know who your actual movers will be (and whether they will be good or bad), and that Priceline Logistics LLC will NOT be helpful if you have a bad experience.

Move size: Studio Service cost: $3300

Please take the time to read this before you use this company. I know moving is a very stressful time and supposed to be an exciting time as well. If you use Priceline Logistics you will have the worst experience possible. They will give you a low ball estimate and then hire movers who haven’t been vetted or checked out so low class movers show up and charge you 3X the quote only to have Priceline say there is nothing we can do! Nothing you can do, you hired them had them show up at my house and then do nothing while this mover extorts money to the tune of $17,000 from a quote of $5,100. I have to believe Priceline and the movers are in this together. Please don’t make the mistake I made and oh BTW they tell you that your stuff will be there within 7-10 days and ours took almost a month and showed up with boxes and items covered in black soot! Also the owner lives outside the country and doesn’t get involved in the business, wonder why! Call them and all you will get is lies! Don’t fall for it! Happy to provide more details if needed!

Move size: 3 Bedroom Home Service cost: $17000

The reason for my low score review was for a couple reasons. I had a small amount to move but a long distance to go.

1st- When I first spoke with Priceline we went over everything that I would be moving. One of the bigger items that was discussed was my adjustable frame for my mattress. When I was contacted to do the quality check my quote went up around 1200 dollars. Part of this was due to me adding extra bins- 4 of them, which in the end I had the original amount quoted (the amount didn’t go down though) But the big part was that apparently my frame never made it on the original quote. The response to that was “well it happens, there’s a lot going on while we are quoting” so another words not their problem. This forced me to leave behind important items that I would have liked to have kept like my grandmothers dresser or my aunts vanity but not their problem. It was my problem because I couldn’t pay all that extra money.

2nd- I was told repeatedly ( approx. 10-15) times that they were a 5 star rated company. Well they used a 2 star company to actually do the move. I am in the process of filing a claim due to broken, missing, ruined items. My advice if you are going to use Priceline, know every little detail about your move, hang up the phone to read the quote and find out what movers they are using first or better yet go for the more expensive mover right at first since Priceline will get to that price by the end of your move so just skip the headache.

Priceline- don’t get complacent, you can do better. Oh and maybe lay off the sells pitch a little. If I had had more time I would’ve kept looking but I figured decent price I’ll take it and cut out another 3 hours of phone calls.....my mistake.

Move size: 1 Bedroom Home Service cost: $3000

I engaged Priceline for a move from NJ to FL. I gave them an accurate list of items to be moved. I counted every box & gave them measurements for furniture. I reviewed that list a day or 2 before the scheduled pickup with their rep. They sent Green Moving Company to my storage unit. Green then scanned the storage unit from the doorway & tripled the price. After a discount, the price was only almost triple. I refused to be a victim of this extortion & called Priceline. They were no help & I refused to pay that amount, so the movers left. Priceline then refused to return my deposit. I since hired a moving company (not a broker) & got the move for a price in line with the original quote.

Move size: Partial Move Service cost: $2400

Good for the most part.. Not 5 stars because quote change 2-3 times at time of reservation & also on quality review call they were trying to find opportunities for additional charges, i knew my volume size because i was able to find a tool online that actually tells the volume of you items... they are a broker and they initially had my service with a company that was not even 3 stars and had multiple complains and bad reviews online, i ask for a different carrier and Jameika on customer service was really nice and helpful in helping me do that, the company that did the service was great the service was completed in 4 days for a Mini Move 286 sqft from Ohio to Texas, Pickup on a Wednesday and deliver by Saturday.. i did the whole packing myself wanted to take care of all my item. Jameika in customer service was very helpful she gets the 5 stars

Move size: 1 Bedroom Home Service cost: $2100

DO NOT USE THIS COMPANY!! They will promise you everything and give you nothing!! They also use fly by night moving companies who do NOT care about you or your stuff!! I hired these robbers back in July to move my mom and the company that THEY hired was 2 days late, the driver got into a accident with the truck then we had to wait 3 in a half months just to get part of her things!! The stuff we did get was either broken or damaged!! When we tried to file a claim we couldn’t because we didn’t have a inventory sheet!! They kicker of they story is once my mom FINALLY got her stuff the trucking company charged her more!! This IS the worst company ever!! Don’t give these people your hard earn money!! Please run away if you are thinking about using this company

Move size: 3 Bedroom Home Service cost: $6000

I was quoted $2,100 after scheduling everyone on both sides I ended up paying $4,800. They were late, they load up and then hit you for more money, then hit you for tips on both ends. Broken item, the delivery person said I said I should buy better furniture. They Packed the TV for 250 dollars and it was delivered broken, I asked about the insurance they sold me. The entire experience was a total mess. Just go to a local reputable mover. Horrible experience. Stay away!

Move size: 1 Bedroom Home Service cost: $4800

Update: per our contract it stated ‘refund if don’t move’ and they are now choosing not to honor that. good thing we have proof and held onto our contract. will make good discovery in a civil case. we already made a complaint to BBB as many others have. I guarantee they will be shut down within a year. they are a SCAM!

they have been calling to try and get us to sign paperwork and we will not sign anything further to benefit them unless we get our money back.

Here is a review from a real person, since all their ‘good reviews’ seem to be bought or fake. Please do not trust this company. They make their money off of under quoting and then the 3rd party movers come on move day and quote another price. This is common from past reviews. The new quote you receive is much higher- ours was double what was in our contract. an increase is understandable but to double our amount from 2K to 4K when we did not add extra items is unreasonable. we decided not to move forward. good thing my family is full of attorneys and is handling communication for us moving forward as we are requesting a refund. side note: on move day only one person showed up (how does one person move heavy stuff) also very unprofessional, did not look like a professional mover at all- sketchy.

Move size: 1 Bedroom Home Service cost: $4000

PSA! The worst business encounter I have ever had! Unprofessional, late and not responsive. Impossible to get a hold of! I AM TRYING TO HELP ALL FUTURE CUSTOMERS! YOU ARE BETTER OFF MOVING YOURSELF WITH A HORSE AND BUGGY! After some investigating and talking to other customers I found out that they try to bribe people to take negative comments down! Priceline, how about you reimburse the unexpected $2,500 extra I had to spend because you under quoted me. THEY EVEN CHARGED ME FOR HOW MANY STEPS THE MOVERS TAKE TO GET UP TO MY SECOND STORY APARTMENT. Then showed up 19 days after their guaranteed date! THEY ARE AN ABSOLUTE JOKE!!!

Move size: 2 Bedroom Home Service cost: $5000