Gulf Stream Van Lines

Beware! They outsource everything and are just the brokers. The company that came to pick up my stuff nickel and dimed me everything. GS promised me a two day window for delivery and I was told that wasn’t going to happen. At best it was a week. I had to go over my inventory list with GS a week before the move and they added another $2k to my initial deposit and estimate. When the actual movers showed up, they started charging me more for packing materials and number of steps. Did you know one flight of stairs is 7 steps? Neither did I. So my 2nd floor apartment which has one set of stairs became an additional charge, even though I was told the first flight of stairs is free. Long story short, this company is terrible. Do not use them for moving because it will end up costing you so much more. I have moved several times and cross country and this is the worst I’ve seen as far as hidden charges. Ridiculous.

Move size: 1 Bedroom Home Service cost: $5800

This company subcontracts the moves out. We had ARENA AS OUR MOVERS. We were quoted &3200 by GS and ended up paying $5200 for our move. Arena stated we had more than GS said. Lied about our square footage and items to be moved. Two Asian men came, walked in apartment, took pictures of everything, went to car for a half hour, and demanded more money. Wanted post office check or cash. Our items were to be delivered in 5 days and it took 3 weeks. Missing a few things. Delivery to our storage unit was one guy so we had to help him unload because his coworker was in court. Very shady operation. Avoid them

Move size: Studio Service cost: $5200

Their agent alleged his name to be Greg Johnson. He sold us the move for two reasons. One, the farther we book out the cheaper it is. So we set a date in April. My wife and I were both on the phone and he said, “if you need to cancel call me 5 days prior to the move directly at 561-244-8085”. We were concerned and asked again, he said as long as it’s more than 5 days out call me directly and I’ll cancel and get your money refunded. The telephone number he gave us is for a Health Insurance company.

Several weeks ago my Mother-in-law died so our need to move her is gone. So I called GS today and basically we’re out of luck. More grief added to our already overwhelming life. Greg Johnson doesn’t work there. Really? I was told they’ll cancel but no refund. I then asked if we reduce the size of the load can we adjust the price? No, was the answer. This is still over 4 months out so a fee for the time spent, but nothing has moved yet and I believe the trucks will still get a load. Their cancellation policy says 48 hours.

A honest reliable company stands behind what their employees do, and say, even the bad ones. How sad to see our country falling in these traps more than ever. I understand a 10 or 15 percent charge but the entire deposit? Someday the owners and employees of this company are going to help in a bad situation, and I hope God remembers their response from today.

Signed,

A 70 year old Veteran who needs the money more than ever

Move size: Partial Move Service cost: $3588

We hired Gulf Stream can lines to move a two bedroom apartment from New Jersey to Florida. We were quoted 2300.00 the first time, the when a representative called to confirm, my husband went over every item that would need to be moved, at that time the rep said it would be more due to the space on the truck. He gave us a price of 5938.14 which we were fine with. Once the movers came to the house they tried to charge us and additional 5543.00 which totals 11, 481.80 which of that we put down 3,132.00. The mover asked if we wanted to transport some of our things since the broker provided them the incorrect information and I said no we need all of our things moved, however we provided Michael Davis all the items being moved and now you want to move only half our items if we don’t pay and additional 5000.00. We declined and later was told they will be keeping our deposit. This is absolutely ridiculous and bad business. We have seen many cases where this company has provided inaccurate information and then the movers attempt to collect more if you don’t pay they will keep your deposit. They are ripping people off and it’s not right! Review this business before you become the next victim. Lily is horrible and rude, she thinks keeping thousands of dollars is funny because they are incapable for collecting inventory. I would rate Zero stars if I could! The company have many reviews with the same issue on the better business bureau! They are horrible

Move size: 2 Bedroom Home Service cost: $5900

I was quoted a price I was told for a private 26FT moving truck. Five days before scheduled move turns out they lied and I was quoted for 8 ft on a moving truck with others. They wanted double the price now and so I canceled. They would not give me back my 1,069 deposit because I canceled five days before the move. Claiming I was out of the refundable time yet they called me five days before the move to change the terms and conditions of the move themselves not me. Very corrupt and it’s shows how bad America is now that this company is still operating and scamming people.

Move size: 2 Bedroom Home Service cost: $2800

Booked with them Wednesday January 17 around 10:30am. Needed to move property from my deceased father's home to our home several states away and didn't need this to happen until the end of February. Was reassured by Jen Ryan that I had 48 hours to cancel. Later that day I read enough horrible reviews calling this company "Scam Artists" and "Crooks" that I became very alarmed and sent an email toJen saying I wanted to cancel and get a refund. Today I was told by their very aggressive manager that they had booked a carrier and I didn't qualify for the refund. When I asked to speak with Jen Ryan, I was told that I wasn't allowed to speak with anyone else. There is no proof (time stamp, receipt) of them actually booking a carrier more than a month in advance of our needing to move. They are keeping $1,134.00 and have done NOTHING. This is fraud! They eesentially have our routing number and account number and have stolen our money. I have contacted our bank to dispute the transaction. My bank is now investigating them. Basically GulfStream says you have 48 hours to cancel and get a refund but actually there is no legitimate canceling with them because they can claim they have already disatched a carrier (6 weeks in advance) and therefore you forfeit your money. I would be happy to reconsider this review if they would simply do the right thing and refund my money. DO NOT DO BUSINESS WITH THIS COMPANY!

Move size: Partial Move Service cost: $1134

IF YOUR LOOKING FOR A REAL MOVING COMPANY USE UHAUL, PODS OR U-PACK. STAY AWAY FROM BROKERS LIKE THESE PEOPLE. This company used to be Relocation Nation, they change the name yearly so the complaints and lawsuits don’t catch up with them. But they’ve screwed over thousands of people, employees included. They would scam employees out of thousands of dollars on their paycheck because of cancellations because of their negative reviews and their inability to run a company. They need to be shut down for good! they target old people and disabled people with little to no money and then up charge them thousands of dollars and then half of their stuff goes missing! If you want to know who you’re dealing with the Owners name are Todd Toddaro (Bradley), Gabby Klyotskin(Olivia Reese)and Sal.

Move size: 3 Bedroom Home Service cost: $5000

This company will tell you it’s one price and then they’ll call back and quote you and it’s thousands of dollars more then they are not the ones to pick up your items. They transfer you over to Relo Van lines which comes to pick up your items and then Presise delivers them, and guess what I have still not received all of my items. No one will pick up the phone and talk to you. The gentleman that delivered. My items told me that three or four my boxes were sitting at a ladies house in Iowa and I have a box of hers, but I have no idea how to get in touch with her. One item was broke and he told me the wood glue it back together. I’ve tried to reach out on numerous occasions no one will pick up the phone. No one will answer emails there’s no way to file a claim you cannot do anything you are just burned do not use Gulf stream or Rolo or Presise. You will be very sorry we don’t even have our silverware delivered. It took over a month to even get our things delivered. We have lost very precious items. Go with the moving company if you’re going to do it and pay for a reputable one, not these people!!!

Move size: 2 Bedroom Home Service cost: $6000