Gulf Stream Van Lines

Beware! They outsource everything and are just the brokers. The company that came to pick up my stuff nickel and dimed me everything. GS promised me a two day window for delivery and I was told that wasn’t going to happen. At best it was a week. I had to go over my inventory list with GS a week before the move and they added another $2k to my initial deposit and estimate. When the actual movers showed up, they started charging me more for packing materials and number of steps. Did you know one flight of stairs is 7 steps? Neither did I. So my 2nd floor apartment which has one set of stairs became an additional charge, even though I was told the first flight of stairs is free. Long story short, this company is terrible. Do not use them for moving because it will end up costing you so much more. I have moved several times and cross country and this is the worst I’ve seen as far as hidden charges. Ridiculous.

Move size: 1 Bedroom Home Service cost: $5800

If I could give zero stars I would! Where do I begin…I recently moved to Kansas to be with my long distance boyfriend and move into our first apartment together. Too many previous plans fell through so I decided to hire movers. Then came the searching and a lot of inquiring about prices a lot of them were 2,000-5,000 max so when I talked to Gulf Stream van lines I thought I had the cheapest..I was wrong. The dude had me signing a contract about it and I paid 647 for the down payment. Then I paid an extra 425 for space since I was in the middle of packing up everything. The day comes and I don’t hear from them at all but 4 or 5 hrs later I get a text that there is mechanic issues and the truck is being fixed and it turns out it is scheduled for the next day.

The next day comes and it finally happens but those assholes try to make me pay extra since they didn’t record the 425 I did for extra space. I had to get a manager for it since I showed them proof I paid extra. The dude told me at most it will cost an extra 800 in total including the 425 I just paid. After the dudes were done loading they needed to charge more apparently and not only did they lied about the 3 payments turned out 75% was due and the rest due on delivery. 1600 because according to them I needed to be charged more and that they didn’t want to charge me for stairs the first ones are free in the contract. Originally 1,998 now turned to 3,918. It was double the price estimated and the evidence disappeared after the truck.

We had my boyfriend and a neighbor help to get my stuff since they couldn't fit through apparently. The boxes were in bad condition and some were smashed in they didn’t even take care of my breakables that well either and I lost about 4 items in total I would make a claim but I doubt they care. Next time I’ll save myself the trouble and just do a Uhaul and family and friends. Never hire these people they will tell you one price when it is really another, take forever for your stuff and handle it horribly! I’m never doing business with movers again it was so stressful enough to move states but they made it an ordeal it is really shitty of them to say one price and then do another. Then tell me certain days not another I’m lucky my boyfriend had his neighbor to help they made the move stressful. I’ll never go with movers again next time Pods, Upack or Uhaul and friends and family.

Move size: 1 Bedroom Home Service cost: $3255

Their agent alleged his name to be Greg Johnson. He sold us the move for two reasons. One, the farther we book out the cheaper it is. So we set a date in April. My wife and I were both on the phone and he said, “if you need to cancel call me 5 days prior to the move directly at 561-244-8085”. We were concerned and asked again, he said as long as it’s more than 5 days out call me directly and I’ll cancel and get your money refunded. The telephone number he gave us is for a Health Insurance company.

Several weeks ago my Mother-in-law died so our need to move her is gone. So I called GS today and basically we’re out of luck. More grief added to our already overwhelming life. Greg Johnson doesn’t work there. Really? I was told they’ll cancel but no refund. I then asked if we reduce the size of the load can we adjust the price? No, was the answer. This is still over 4 months out so a fee for the time spent, but nothing has moved yet and I believe the trucks will still get a load. Their cancellation policy says 48 hours.

A honest reliable company stands behind what their employees do, and say, even the bad ones. How sad to see our country falling in these traps more than ever. I understand a 10 or 15 percent charge but the entire deposit? Someday the owners and employees of this company are going to help in a bad situation, and I hope God remembers their response from today.

Signed,

A 70 year old Veteran who needs the money more than ever

Move size: Partial Move Service cost: $3588

Booked with them Wednesday January 17 around 10:30am. Needed to move property from my deceased father's home to our home several states away and didn't need this to happen until the end of February. Was reassured by Jen Ryan that I had 48 hours to cancel. Later that day I read enough horrible reviews calling this company "Scam Artists" and "Crooks" that I became very alarmed and sent an email toJen saying I wanted to cancel and get a refund. Today I was told by their very aggressive manager that they had booked a carrier and I didn't qualify for the refund. When I asked to speak with Jen Ryan, I was told that I wasn't allowed to speak with anyone else. There is no proof (time stamp, receipt) of them actually booking a carrier more than a month in advance of our needing to move. They are keeping $1,134.00 and have done NOTHING. This is fraud! They eesentially have our routing number and account number and have stolen our money. I have contacted our bank to dispute the transaction. My bank is now investigating them. Basically GulfStream says you have 48 hours to cancel and get a refund but actually there is no legitimate canceling with them because they can claim they have already disatched a carrier (6 weeks in advance) and therefore you forfeit your money. I would be happy to reconsider this review if they would simply do the right thing and refund my money. DO NOT DO BUSINESS WITH THIS COMPANY!

Move size: Partial Move Service cost: $1134

IF YOUR LOOKING FOR A REAL MOVING COMPANY USE UHAUL, PODS OR U-PACK. STAY AWAY FROM BROKERS LIKE THESE PEOPLE. This company used to be Relocation Nation, they change the name yearly so the complaints and lawsuits don’t catch up with them. But they’ve screwed over thousands of people, employees included. They would scam employees out of thousands of dollars on their paycheck because of cancellations because of their negative reviews and their inability to run a company. They need to be shut down for good! they target old people and disabled people with little to no money and then up charge them thousands of dollars and then half of their stuff goes missing! If you want to know who you’re dealing with the Owners name are Todd Toddaro (Bradley), Gabby Klyotskin(Olivia Reese)and Sal.

Move size: 3 Bedroom Home Service cost: $5000

Everyone has highly recommended Gulf Stream Van Lines. I can realize why they are at the top of the moving industry. The movers showed up at my place bright and early, prepared to get to work. Their quickness, cool manner, and expert guidance made a potentially chaotic and stressful move much smoother and flawless. They wrapped and packed all my crockery and appliances in shrink wraps and boxes, laptops and computers in padded boxes, and appliances packed in Styrofoam blocks. Look no further than Gulf Stream Van Lines if you want exceptional movers. I trust them completely; thus, I will gladly refer them to anyone who needs a reliable moving service.

Move size: 2 Bedroom Home Service cost: $4257

This company will tell you it’s one price and then they’ll call back and quote you and it’s thousands of dollars more then they are not the ones to pick up your items. They transfer you over to Relo Van lines which comes to pick up your items and then Presise delivers them, and guess what I have still not received all of my items. No one will pick up the phone and talk to you. The gentleman that delivered. My items told me that three or four my boxes were sitting at a ladies house in Iowa and I have a box of hers, but I have no idea how to get in touch with her. One item was broke and he told me the wood glue it back together. I’ve tried to reach out on numerous occasions no one will pick up the phone. No one will answer emails there’s no way to file a claim you cannot do anything you are just burned do not use Gulf stream or Rolo or Presise. You will be very sorry we don’t even have our silverware delivered. It took over a month to even get our things delivered. We have lost very precious items. Go with the moving company if you’re going to do it and pay for a reputable one, not these people!!!

Move size: 2 Bedroom Home Service cost: $6000