Priceline Logistics LLC

Used this company to move from Fl to Cali. They contracted 3rd party movers. When they picked up they have a smaller truck and with a different contract, more expensive, and when they delivered they demanded payment before they unloaded the truck. We got missing and broken Italian furnitures, some were put on the side of the driveway and some broken vases in the trash can. They did not even tell us. Our furnitures were crated when they picked up but were not when they arrived, they changed truck in Texas and probably removed the crates to fit in the new truck. I hope filing claims will not be a problem.

Move size: 3 Bedroom Home Service cost: $6800

I am writing this review to let people know ,what a BS company this place is,my daughter n daughter in law just recently acquired their services,they were ecstatic when they were quoted the price because it was a long distance move,their enthusiasm soon faded however,they had nothing but trouble,which stemmed from the movers not arriving on time to load ,then the total miscommunication n blatant disregard for their feelings, trying to charge them more n more money way past the amount originally agreed upon.Very unprofessional in that they were crass n down right offensive with their comments to my daughter,treating her with disrespect ,I shudder at the thought of how they must treat their families,if they treat upstanding paying citizens like this! I only hope that by reading this review noone else will fall prey to these devious,shysters n one final note from "mama bear"hope I dont run across the idiots that handled my daughters move because it will be a sad day for you!

Move size: 2 Bedroom Home Service cost: $5000

On the day of pickup they continuously missed the timeframe for pickup so I had to call and ask for an update. This went until they said they wouldn't be able to make it. I had to leave to my new home in South Carolina so I made plans for a neighbor to be there for pick up. They then called me to let me know they were 30 minutes out. I did like those movers, very nice and respectful, we had some very pleasant conversation, they broke everything down and moved it out for me. Then my stuff was moved away and I did not see it for 24 days. Communication was abysmal. They could never tell me where my stuff was or when I could expect it, only that my 1 bedroom apartment was going to cost me $7,200 for 68 items, none of which were particularly heavy. We were able to come to a conclusion that was crazy and settled for $4,700. As I was waiting I would periodically call for an update. They would tell me my stuff was on it's way and to expect it in 3-5 days then 2 days later tell me they're shipping it soon and to expect it in 5-7 days. All this time I still did not have a contract with them. Today when my stuff arrived the team unloaded it, setting everything into my apartment. I was taking inventory as they brought everything in, I hear their truck start and them pulling away, I ran outside to try to stop them but they did not stop. I tried calling them repeatedly, they never answered my call and then blocked my number. I called from a different number and they picked up, spoke into the phone, I said my name, they went silent for a little and hung up. I still did not have 14/68 items I moved with them, I did not sign any paperwork saying I received anything from them, they did not put together any of the furniture the company originally took apart. I called the office stating this problem, they said, it's okay, we don't need your signature for delivery, everything else you can file a claim. THAT'S NOT GOOD ENOUGH! They have my money so now they're done with me? I was charged an exorbitant amount and a fifth of my goods were not delivered and what I do have, glass is broken, chairs are broken. They did not even take most of the moving blankets off my stuff. Save your money and your sanity, please learn from my mistake and DO NOT HIRE THIS COMPANY FOR YOUR MOVE!

Move size: 1 Bedroom Home Service cost: $4700

I contacted Priceline Logistics back on January 13, 2021, for a move that would take place in May (didn't know exact date yet). On Wednesday, May 26, Priceline called to go over final inventory. I was told that the movers would come May 29, between 3-5. The people moving into our house were told the news and planned on moving in on May 30.Never came, never got a call. I called Priceline emergency number and was told that the movers were delayed at previous job and they would come the next day at 10. Next day at 10 no one showed. I called and was told 2-4. When I asked about the changes I was told “our policy couldn’t be more black and white” that the window of time is just a suggestion and any time or day is allowed. At 2pm the driver called me and said 3:30. At 4:30 pm still nothing. I finally got the driver again and he said 7:30pm, but if he left now he could be there in an hour with one truck and leave the other truck behind with his movers (at the previous job). The people that bought our house were moved in/moving in and unpacking. We couldn’t wait for the truck to come. My wife and I proceeded to move every single piece of furniture that we own out of the house and placed it in the front yard. THE ENTIRE CONTENTS OF MY HOUSE WAS SITTING IN THE FRONT YARD and we had to do it (so much for a full service move). Around 6pm the truck showed up. It was a 26 foot Uhaul. The driver got out and realized he had no supplies - no blankets or pads or anything. I started complaining to the driver about the mess so far. He told me that he is from Flat Price Movers out of New Jersey and he just found out about my move yesterday (May 29). He explained how Priceline Logistics is just a broker and they sub-contract their moves. This new guy wanted to charge extra for wrapping my mirrors and other stuff. I told him that I already listed these items on my inventory with Priceline - they knew about this stuff and gave me my quote. He said he does not work for Priceline and they have their own policies. He said his truck holds 2100 cubic feet and my stuff filled the entire truck. A 26 foot Uhaul truck holds exactly 1682 cubic feet, but I was billed for 2100. He wanted 75% now and 25% at delivery. I told him it was 50% now and 50% at delivery. Again, not his policy. I went to pay with a credit card and he said there is a charge for doing that. AGAIN, not what I was told, but that’s his policy. I didn’t carry $4000 cash with me and the banks were closed and my checks were packed (all because I was told by Priceline that I could use my credit card). I had to borrow $4000 cash from my neighbor just so I can pay to have my stuff loaded on the truck. My delivery window is well over 20 days, which I was told 7-10 days when I booked. Every single thing that was pitched to me during the original phone call to Priceline was different. When the other truck showed up with the movers, their trash went into my neighbors yard. It was never picked up. Movers finally left at 11:27pm. I picked Priceline based on reviews, but they sub-contract out to any mover they want - even ones that can be horrible. There is no customer service and no one returns phone calls.

Update June 1: Finally got someone to answer my calls from Priceline customer support. I explained my situation. Never got any sympathy. I did get something along the lines of “we have lawyers that make sure our forms are drafted right.”

Update June 5: I was at my old location celebrating my youngest daughters 13th birthday. During the party I got a call from the delivery driver saying they will be dropping my stuff off tomorrow morning (June 6). We weren’t supposed to get our stuff til June 18th. When they picked up the guy asked what day would I want and I told them June 13th would be great. I asked the delivery guy to hold my stuff and put it in storage (since I was promised 30 days free storage from Priceline - yet another LIE). They told me they don’t do that and if I don’t let them deliver tomorrow I wouldn’t get my stuff. I immediately jumped in my car and started driving across the country - 5 days earlier than was planned, leaving my family behind. I was told I needed to sign for the delivery as well. There was no way I was going to make a 30 hour drive in less than 20 to sign. I ended up calling a neighbor, who I never met, and had him sign for me. He also had to pay because you had to pay with cash. I asked the movers to move the master bedroom furniture and my oldest daughters furniture upstairs. Nothing else needed to be assembled or placed anywhere. He agreed. When I finally got to my house the only things upstairs were mattresses. My full service move entailed me and my wife moving our stuff out of our old house ourselves and me hiring neighbor kids to help me move my bedroom furniture upstairs.

Move size: 3 Bedroom Home Service cost: $9100

Travis was the nicest guy on the phone. I even called him telling him about other movers calling me and he said don't listen to them I'll be there every step of your move. Well guess what he wasn't after Arena Van Lines picked up my stuff I NEVER HEARD FROM HIM AGAIN. I tried calling him several times on his office phone and cell phone he would NOT TAKE MY CALLS. STAY AWAY FROM THIS COMPANY they out source your move and it has now been 3weeks and we STILL DO NOT HAVE OUR THINGS. ALSO THEY have another guy that goes over your inventory with you his name is BILLY JOSEPH he's a complete JERK! We are now working with an attorney and the ATTORNEY GENERAL OFFICE on both these companies. STAY AWAY FROM THESE CROOKS!

Move size: 3 Bedroom Home Service cost: $4000

These are good salespeople, and in my opinion, unethical ones. Take whatever they tell you with a grain of salt. First, they wooed me in with a “great deal.” Not too good to be true, but good enough that a reasonable person unfamiliar with the industry would believe it’s legit. Then, after paying my initial deposit of $591 four months before my move, only several days before I was scheduled to move, they increased the cost of my move by $600. They claimed there was an inaccurate description of my furniture at the beginning. This was not true. This also included a few extra items I added to my moving estimate that barely increased any space on the truck. After they took my $891 in their broker fee, i.e., deposit, they sent a shady looking moving company to my house who arrived a day late. When the movers did a quick inventory of my furniture, they demanded $5,700. This was around $3,300 above what I had agreed to with Priceline Logistics, and didn’t include the $891 deposit/broker fee. Of course, I didn’t agree to the $5,700. When I contacted Priceline Logistics about the issue with the mover, the rep who I had been working with was disrespectful, condescending, and outright rude. He showed absolutely no empathy or sympathy. They already got my money! After the rep disrespected me and spoke to me like I was his pestering juvenile delinquent child and basically threatened to hang up on me, he said he’ll send another mover the following week for an additional $200+, claiming once again there was an inaccurate description of my furniture. I initially agreed because I felt like my back was up against the wall. I needed to be on the East Coast in a few days and I needed my furniture to follow me. However, after that last conversation with Priceline Logistics, I was basically ghosted by them. No response to any of my follow-up communication. Three days before I was supposed to move, I had to cancel my flight, wait for the following week and cross my fingers and hope movers will actually show up on time and not demand an outrageous amount of money again. And now the reps who I had been working with at Priceline Logistics won’t respond to my communications. I could not trust this company anymore. I decided to walk away and risk losing my $891 deposit. I had to make other arrangements for my move at the last minute literally. None of the reps I worked with at Priceline Logistics will even communicate with me. Ghosted. I believe Priceline Logistics misled me from the very beginning. I believe they had every intention of getting as much money out of me as possible. I believe they knew from the very outset they had significantly undervalued my move. They were just going to milk me out of as much deposit as possible and hope I’d ultimately agree to any last-minute price increase because my back was up against the wall, or I’d just walk away without my deposit. Deal with Priceline Logistics, or any broker in the moving industry, at your own peril.

Move size: 1 Bedroom Home Service cost: $1600

TERRIBLE, they are the worst Moving brokers. Travis Joseph is a lying SNAKE. They contracted with Alpine Van lines which is also terrible. Moved on 5/18, it is 6/6 and still not even and estimated delivery date. Have left messages with "relocation specialists" and have never called me back. Customer service is not much better. Takes numerous call to get anyone on the phone. They are not helpful--all they do is offer to call the van lines and call you back, but despite 5 "promises" to call me back the next day, they never do. I have had to do all the communication. DO NOT USE they are a FRAUD.

Move size: 3 Bedroom Home Service cost: $8000

They gave us a pick up time of Saturday 3-5pm. At 5pm we call, they say their behind schedule won’t make it till 1030pm so will be there Sunday morning. Sunday morning called can’t make it till 2pm. Call us at 12pm make that now 3:30pm. That time comes and goes. No now 430pm. Two movers come in their own cars and were told to move everything outside onto the lawn. What!!?? So movers and us move everything out of house that now is occupied by new owners because our movers were 25 hours late. Still no truck till 6pm then guy says our stuff isn’t fitting on truck. He quotes us double what we were told. Plus have to pay cash or check(which we don’t have and banks are closed). We weren’t told we couldn’t pay with credit card. We left at 9pm and our stuff was still sitting on the lawn till past 10pm waiting for other truck with forgotten blankets to wrap stuff. We sure hope our things make it to our new house. We are not happy!!! DO NOT use this company ever!! We will never use a moving company again.

Move size: 3 Bedroom Home Service cost: $10100

Without a doubt the worst experience my wife and I have ever had in moving and we have moved a lot due to me being career military. The actual moving company they use Star USA Moving is even worse than Priceline. I tried calling Priceline at least 8 times to complain about the constant price increase from what they quoted at the first, went from approx, $3500.00 to over $6,000.00 I was unable to speak with Travis Joseph, Tony Lombardo, Billy Joseph. They totally ignored my phone call and phone messages. All I am saying do not use this moving company or the company that actually does the moving which is Star USA Moving, they are even worse than Priceline

Move size: Partial Move Service cost: $6300

On March 27th I booked my move from St. Louis to Brooklyn on May 1st with Priceline Logistics. I was told by multiple Priceline employees that there was a 3-5 day window for delivery and it would be confirmed by the driver. When the driver arrived at my house on April 29th (as scheduled), I asked him when my things would be delivered and he said “I don't even know where I am going from here”. I immediately called priceline and got the “manager” on the line who talked to the “owner” of the pickup company and I was promised that my things would arrive on Tuesday, May 4th.

Today is June 1st, 33 days later and I do not have my things and they do not have a delivery date set. Last I found out, they took my things WEST to Kansas City. They told me my things were in a storage facility, but there are times when I have asked customer service where my things are and they cannot confirm that my things are still there.

Because I was promised a May 4th delivery, I packed my car with my plants, my cat, a blow up mattress and an overnight bag. I have been squatting in my new apartment in a new city since May 3rd. My whole studio and tools are in their possession so I cannot work.

For the whole week of May 4th Priceline couldn't even tell me where my stuff was, then the following week I found out it went west to Kansas City. Priceline pushed me off to the moving company, American Home Relocation. Priceline subcontracts out all of its contracts and shouldn’t actually promise anything. I called American Home Relocation to see if they had a delivery date and if I could expedite the delivery and she said that because I was in "dispatch" I couldn't expedite it, but said it was coming "soon", maybe the end of next week. Then the next week the excuse was a gas shortage and they told me to call back the following Monday. That Monday, they said I was "next" and then when Friday came around and there was no delivery set, one of the “owners” told me the reason why it hadn't moved is because drivers don't want to drive to New York because they have to pay the tolls out of pocket.

I have been lied to, passed around and put on hold for over 30 minutes (until I had to hang up) by someone who called himself a “manager” And I am expected to pay these people over $5,500?

Today is Wednesday of WEEK 5 and I still have no answers, I don’t have my things and there is no delivery date.

This has been the most infuriating experience and no one has been able to give me any answers to my questions. They are crooks.

DO NOT BOOK WITH PRICELINE.

Move size: 2 Bedroom Home Service cost: $5696

Where do I begin? UNPROFESSIONAL, CON ARTISTS

The movers were asking to give them extra cash and working in so many extra fees at every turn that I had to constantly fight. They will take your stuff and promise the world, but I promise you they will not hold up their end of the bargain. (Detailed below)

I paid for 1 month of storage, but was called and told my stuff was on its way 2 weeks into that month. When I complained they said I would need to pay extra for it to turn around.

I then scramble to find a storage unit for my delivery on Sunday. I then get a call Sunday afternoon telling me it will be delivered on Tuesday. I’m not happy, but I say it’s okay as long as it’s an afternoon delivery because I work a 9-5. He said that works, 7pm!

Come Tuesday afternoon, the guy calls me and tells me it will be tomorrow morning at 9am. I say that will not work, because of my job. We then agree on 6am so I can still make it to the office.

I’m sitting there at the storage facility waiting at 6am. No shows until about 7am.

They then unload the entire truck to get to my stuff in the back (several items chipped or missing pieces). They told me they will reassemble the furniture that they breakdown, but upon arrival the guy told me he didn’t know how.

Once my stuff is in the unit & locked up, I head out. I get a call from the storage unit manager an hour later telling me that they have trashed the facility and left so much garbage out in the parking lot.

I would not recommend to my worst enemy!

Move size: 1 Bedroom Home Service cost: $3850

I hired this company to move some of my deceased mothers things from California to north Carolina ( less than 286 cubic sq feet). I still have not received my things, i am unable to get a straight answer out of anyone, cannot reach them on phone, mail box full, no answers to email for updates or possible delivery date. I paid them to move the things not store it somewhere with a clearly shady carrier that they hired( which you cannot get ahold of either or nor can they). this has caused more emotional stress. I cannot recommend this company as they are holding my stuff hostage somewhere! this has been on going since march 23rd, 2021. Find a company that will actually do what they are hired to do, and not lie to you constantly when you do get them on the phone. This company will take your money and never deliver. heartbroken in NC

Move size: Partial Move Service cost: $1826

This company is total scam, terrible customer service! From Russell to Billy and to the driver! The driver kept calling me back harassing me because I canceled stating “ that’s the way you treat men” by cancelling on them when i called customer service the refused to refund anything at all because the service wasn’t provided! Why would allow a service when i have the driver calling me to harass me! First they said pick up was 9-1 they never came i called they said 2:30 and then they said 3:30, worse experience i have had in my lifetime! Please beware!!

Move size: 1 Bedroom Home Service cost: $1300

I HIRED THIS PRICELINE LOGISTICS ABOUT IN JUNE 2021. I got a call from Jay White asking if they could give me a quote for our move from Kingman, AZ to Seguin, TX. I was surprised at the low quote. I told by Jay that this was a special quote and would expire within a few hours. I ask if I could discuss with husband first before I could commit to making a deposit. Jay called me make within 2 hours asking to lock in the estimate before I loose the opportunity for the low cost. I went ahead and make the deposit $1605.32 and was told I could get my full deposit back within 72hours if I change my mind. Well, I call within the 72hours time line and could not reach Jay or customer service. Their phone lines have a perpetual recorded message stating the message mailbox was full and to call back. No live person answers their phones, Proposedly I'm sure! They want to make sure you don't call within the 72 hours to cancel. I finally sent Jay a text message asking him to call because I wanted to cancel. He immediately returned my call and tired to talk me out of cancelling. I told him I had spoke with a friend who had used this company to move out of state and it was a horrible and expensive move. The truck drive wanted more money saying their belongings weighed more than the estimated weight they paid for. I then went online and started researching this company. Nothing but bad reviews and complaints. This same family tried calling Priceline Logistics and could not get anyone on the phone. They tried calling the trucking company Priceline hired to move their belongings. Again, always a message stating the message mailbox is full and to call back later!! All of their belongings and household furnishings were being hold hostage by the trucking company until they paid for the additional charges. She told me to read the reviews because this company is a scam. Jay argued with me on the phone when I kept insisting I wanted to cancel and get my deposit back. He tells me that I could only get 50% back because I was requesting a refund after the 72hours deadline. When I told him I has been trying to call for 4 days without success of reaching a live voice and only getting a recorded message stating the message mailbox was full and to call back at a later time, he basically told me that was too bad. I ask to talk to his manager whos name is Richard. After continuing to pressure me into not canceling, he finally put me on hold to talk to his manager. Jay came back on the phone and said the manager would have to call be back because he was busy with another customer, Jays manager called me about an hour after my call with Jay. He told me that he could only give me a 50% refund because it I was past the 72hour deadline for full refund. I got really up set and told him if they would answer their phones or if I could have left a message my request for a refund would have been within the 72hours!!. He argued me basically telling me that's my problem, not his!! To this date, (August 12, 2021) I have not received a refund in any amount from Priceline Logistics!! Not one dime!. I like said....Priceline Logistics is a scam So many bad reviews and scary stories from others that have been scammed by this company. It stressful and expensive enough to be moving your family across the country without dealing with a company that's going to scam you out of your moving budget. Here is some advise. The safest way and cheapest is to rent a U-Haul truck, hire U-Haul movers to come and load your U-Haul and do the same at your new home location. Heck with what they can save you on your move you could hire someone -friend or family member to help you drive the U-Haul and pay their expenses. You will still come out much cheaper in the long run and then hiring this bogus Priceline Logistics company. They have many complaints. Check them out. If I could honestly rate this company, I would give it a -20 stars! By the way, This LLC is owned by Michael Clark aka Dennis Clark.

I have contacted the BBB, FMCSA.dot.gov. Priceline Logistics US Dot# 3317445 and MC#1054939. Just in case you need this information to make your own complaint!!

Move size: 3 Bedroom Home Service cost: $4814

WARNING! BUYER BEWARE! DO NOT USE THIS COMPANY FOR ANY REASON!

If I could rate them zero stars I would. Their business practices are unconscionable. They are borderline illegal. They quoted us at 10k for a big move in which we went room by room with a tape measure twice over and they assured us the quote was accurate within a reasonable margin.

Fast forward they fail to communicate when the movers will arrive and when they do the movers inform us that the move will cost twice what we were quoted. TWICE. They leveraged our desperation and limited choices to force us to use their service.

Priceline was contacted about this and the woman on the line stated they would make things right by refunding our deposit and paying for extended storage of our things as circumstances had rendered us functionally homeless for a short period of time. When we called to get this compensation they denied us this and stated they could only refund us 10% of our deposit. This is insulting, stressful, and angering to have to deal with as a new family with a disabled veteran. This company should be ashamed.

Move size: 4 Bedroom Home Service cost: $19000

My husband and I hired Priceline Logistics on 6/19/2021 to move our 2 bedroom 2 bath apartment stuff from California to Arizona. Each time we called them, the salesment Russell and Mitch would not only quickly pick up the call, but knew who we were when we called (thx caller I.D.) They were so charming too.

We paid them 2 ACH deposits totaling 3296.01 and that left a balance of $4187.99.

After the movers never showed up we called and complained and were told there was a misunderstanding. The mover (not a priceline employee) called/ told my husband that he didn't know about the move but woul300d "squeeze us in" the following morning and "take care of you, I'll give you a discount".

The next day they showed up and demanded more money to move us. A COMPLETE SHAKE DOWN. Even their supervisor spoke to my husband over the phone trying to intimidate him. Thank god he did not back down.

We did not trust these scam artists to touch our belongings.

They "Cancelled our move" and left. We were left stranded, all our belonging and cars packed up with our 2 kids waiting on top of wrapped furniture.

Maria was the only person at Priceline logistics who actually cared about what we were going through and called to check on us. But she couldn't refund us our money. She said to reach out to customer service. Well after 3 weeks and multiple phone calls and emails no response.

Our friends found us a mover thankgod,wepaidan additional $5600 to move our things.Priceline logistics, Mitch, Russel and Rich

you should be ashamed of yourselves.

Move size: 2 Bedroom Home Service cost: $7484

My 79 year old mother hired Priceline Logistics for a move from Marietta to Houston. She told Priceline she had a 1 bedroom apartment. They called her and she walked them through what she he had. The original quote was for 284 cu ft. Then they called because they could not send out someone to measure the load. After talking to her and her explaining how many boxes she had, they jacked the price up $1,000 and the cu ft to 386. Total $4K. The moving company showed up and said the job was over $5K more than the quote. The new total was $8600. DO NOT DO BUSINESS WITH PRICELINE. They do not answer their phones. It's a typical bait and switch. They price low, get the job and screw over 79 yr old people. Good thing we are from a family of attorneys and know the law. They loaded the truck, then did the bait and switch. AGAINT DOT LAWS. The moving company they brokered the job to knew the law. Once the truck is loaded, they cannot change the price. The movers and my mom could not reach Blake or anyone at Priceline. TRUST THIS REVIEW. BUYER BEWARE. TOTAL SCAM.

Move size: 1 Bedroom Home Service cost: $4000

Amanda - Mae , customer rep- at Priceline Logistics made the what was originally a terrible experience, turn into a great experience. She went above and beyond- from the soothing and professional tone ...to actually delivering efficient and knowledge service. You can tell she knows her stuff, she got my quote ready and my contract ready to go in no time. Really honest and reliable service. If your looking for a mover - rest assured with Priceline Logistics. I've moved many times in my life- but this one was a notable difference.

Move size: 2 Bedroom Home Service cost: $3654

Bottom line up front: Priceline Logistics LLC is a bait and switch company. Having said that, its my fault – I should have read ALL the reviews and found someone reputable. My story is like so many on here; they quoted me a decent price, upped the price a bit just before the move, then upped it again on the day of the move. I felt sorry for the movers, as they seemed to genuinely feel sorry for how things were going.

I booked the move for the third week of July around six weeks prior. I took pictures of everything (98% of my stuff was in storage, the other 2% at the AirBnb I was staying at), and was quoted $6,574, minus tariff discount of $2,524, plus fuel surcharge of $405 and a “binding estimate fee” of $1,521.37, bringing the total to $5,476 (yeah, the math doesn’t work, I’m just reading off the estimate they sent me), of which I paid a down payment of $1,689.37. This was 23 June. On 19 July, Jim Miller, the “Senior Relocation Specialist” called and informed me that the estimate will have to bumped upwards – nothing on paper, just a phone call to inform me I’ll need to pay another $500. I had a hundred things going on at that exact moment, so I okayed it – stupid of me, but I guess I’m the trusting kind of guy. Keeping track? That’s $2,189.37 I’ve paid these people.

Now comes moving day. The crew was to meet me at the storage unit, as that was where the majority of my stuff was located. They arrived, and the head mover guy called in to “dispatch”, who informed him to take pictures. Mind you, I already took pictures – Jim Miller told me it was required to move forward with the moving request. The head mover guy did so, then was told to go to the house (my AirBnb) and take pictures there as well. I was a bit ticked off at this point – we’re here now, lets load up the truck! So we went to the house, the head mover guy again took pictures of my few items there (a queen mattress, a bed frame, four small tables, a coffee table, a TV, a futon, four boxes). Then he was told to tell me the price went up another $1800 and is now (this is from memory, as it was not on paper) $7,400ish. All of my stuff in storage, plus what was in the AirBnb went into a ONE BEDROOM APARTMENT prior to putting it in storage and moving into an AirBnb for a few months. I asked for an explanation, mover guy attempted to get them to call. I called them, no answer. I gave them a half an hour, no call.

After that, I told the movers to leave, then rented a Penske truck and hired a couple of people to load the truck. A day later, I contacted Priceline and asked them I expect a full refund of the $2,189 they owed me. So far (two weeks) nothing. I don’t feel I am not liable for anything, what do you think?

Don’t be fooled by these unscrupulous people. Don’t deal with them, and pass the word to any family and friends that are ready to do a move. If you are military, don’t mess with this company. Let’s all get together and run them out of business – they don’t need to be screwing people out of their hard-earned money.

Move size: 1 Bedroom Home Service cost: $7800

I'm an elderly woman in Alabama looking for help to move to my son's in Illinois. David Thomas was so polite and helpful lies came flying out of his mouth. Such as they will arrange dismantling and packing. When the movers got here they were really surprised. I got charged $200 extra for changing the date. Once they had my deposit and extra fee I couldn't talk to anyone. They kept that and the rest of the charge went to the actual moving company. They dropped me immediately. These people are professional scammers. BEWARE

Move size: 2 Bedroom Home Service cost: $3360

On October 20, 2021 I got a quote from a Jake Walker. When I got the quote and told him that I wanted to keep shopping around, he got really aggressive and rude. However, the price he quoted was a fairly decent price. So, I called back today, October 29, I spoke to a new representative (I think his name was Matt). Matt was also a little rude but manageable. We walked through updated items on my list and I got the quote, it was higher than other companies so I told him that I'd like the quote sent to me. He asked if it was a price issue and I said yes. Just like Jake, he got aggressive and started trying to sell why they are better company. I stopped him mid sentence and explained how I've moved across country 4 times now and I know how the process work and that I'm not trying to be rude but I'm burnt out on hearing the sales pitch. He responded "I'm burnt out too. Have a good day." Then I hung up. If you're thinking about using this company for your move across country, be cautious of the poor customer service.

Move size: 1 Bedroom Home Service cost: $4200