Priceline Logistics LLC

When I first went with them it was constant communications until they received my money I no longer want to deal with this company they don't return phone calls now emails or anything my next step is to contact media and then seek legal action tired of people scare me people who work hard for their money especially in these times I have yet to move and was wanting to add something else but now I don't even want to go with this company. It's been two weeks now no one has reached out. At this point I just want my deposit back but I will be contacting the he BBB, media and legal action.

Move size: 3 Bedroom Home Service cost: $587

Horrible experience with this booking company. Communication was extremely poor for updates. Not once did i receive a call from them to receive updates on the move...Everytime i called i was told somebody would contact me back with that information. Then, the morning the movers showed up, i get a call stating they were a few hours away.

In addition, i contracted this company to have my piano moved. I confirmed with the booking agent that there is a flight of stairs on the delivery side, none on the pickup, and they would bring it up and put back together. The movers arrived and said they were not contracted to move it up the stairs and simply left it at my front door, refusing to move it in as i originally contracted to do unless i pay them $1200. Now i must find another moving company to bring in my piano.

Furthermore, the contracted movers asked me to borrow a measuring tape and was never returned. Lesson learned...don't let movers borrow tools.

Move size: Partial Move Service cost: $4400

Amanda - Mae , customer rep- at Priceline Logistics made the what was originally a terrible experience, turn into a great experience. She went above and beyond- from the soothing and professional tone ...to actually delivering efficient and knowledge service. You can tell she knows her stuff, she got my quote ready and my contract ready to go in no time. Really honest and reliable service. If your looking for a mover - rest assured with Priceline Logistics. I've moved many times in my life- but this one was a notable difference.

Move size: 2 Bedroom Home Service cost: $3654

Bottom line up front: Priceline Logistics LLC is a bait and switch company. Having said that, its my fault – I should have read ALL the reviews and found someone reputable. My story is like so many on here; they quoted me a decent price, upped the price a bit just before the move, then upped it again on the day of the move. I felt sorry for the movers, as they seemed to genuinely feel sorry for how things were going.

I booked the move for the third week of July around six weeks prior. I took pictures of everything (98% of my stuff was in storage, the other 2% at the AirBnb I was staying at), and was quoted $6,574, minus tariff discount of $2,524, plus fuel surcharge of $405 and a “binding estimate fee” of $1,521.37, bringing the total to $5,476 (yeah, the math doesn’t work, I’m just reading off the estimate they sent me), of which I paid a down payment of $1,689.37. This was 23 June. On 19 July, Jim Miller, the “Senior Relocation Specialist” called and informed me that the estimate will have to bumped upwards – nothing on paper, just a phone call to inform me I’ll need to pay another $500. I had a hundred things going on at that exact moment, so I okayed it – stupid of me, but I guess I’m the trusting kind of guy. Keeping track? That’s $2,189.37 I’ve paid these people.

Now comes moving day. The crew was to meet me at the storage unit, as that was where the majority of my stuff was located. They arrived, and the head mover guy called in to “dispatch”, who informed him to take pictures. Mind you, I already took pictures – Jim Miller told me it was required to move forward with the moving request. The head mover guy did so, then was told to go to the house (my AirBnb) and take pictures there as well. I was a bit ticked off at this point – we’re here now, lets load up the truck! So we went to the house, the head mover guy again took pictures of my few items there (a queen mattress, a bed frame, four small tables, a coffee table, a TV, a futon, four boxes). Then he was told to tell me the price went up another $1800 and is now (this is from memory, as it was not on paper) $7,400ish. All of my stuff in storage, plus what was in the AirBnb went into a ONE BEDROOM APARTMENT prior to putting it in storage and moving into an AirBnb for a few months. I asked for an explanation, mover guy attempted to get them to call. I called them, no answer. I gave them a half an hour, no call.

After that, I told the movers to leave, then rented a Penske truck and hired a couple of people to load the truck. A day later, I contacted Priceline and asked them I expect a full refund of the $2,189 they owed me. So far (two weeks) nothing. I don’t feel I am not liable for anything, what do you think?

Don’t be fooled by these unscrupulous people. Don’t deal with them, and pass the word to any family and friends that are ready to do a move. If you are military, don’t mess with this company. Let’s all get together and run them out of business – they don’t need to be screwing people out of their hard-earned money.

Move size: 1 Bedroom Home Service cost: $7800

We contracted with Priceline, but once they got their money, they washed their hands. They sub-contracted to a crooked company Moving Forward Express, out of New Jersey.

They didn’t know what was going on. The day of pick up, they told me they didn’t have us even on the schedule to be picked up. After many phone calls they admitted it was the company they contracted with.

They would not get to the bottom of the issue of an additional $750 increase. They wouldn’t back their quote. They said that contractors will sometimes raise their prices if Priceline didn’t charge enough. At this point everything was loaded on the truck. MFE, loaders told my son that he padded the goods loaded because he had to make some money. He padded his quote by 100 cubic feet. They charged for stairs, which were included in our quote. The day before MFE arrived the raised the price by $350, because they said they had to transfer our hoods from a semi truck to a box truck. It was a lie, it was never on a semi. It had only been on box trucks. When they arrived they threatened to take our stuff to Phoenix and leave it there if we didn’t pay in cash in full. They would not unload anything. Priceline Logistics, said that we were on our own. They didn’t have any more to do with our move. MFE was so rude and unprofessional. The two drivers were cussing and threatening. One of them was yielding a 15 inch knife. The other was storming around screaming and yelling. They were wired.

This move was a nightmare from start to finish. Both companies are horrible.

Never use Priceline Logistics or Moving Forward Express. Warn others.

Move size: 1 Bedroom Home Service cost: $3261

DO NOT BOOK THEM!!!! I signed a contract to move from Oregon to CA, gave them an $827 deposit, flew to Oregon to get the furniture my Aunt left me because she had just passed away.. Her house had been sold and was closing escrow and I had to be out the day after the scheduled move. THEY NEVER SHOWED UP!!! I am a senior citizen, all alone, and I am shocked that they feel they can get away with this! I called them and they said there was a "Nationwide shortage of trucks" and that if I gave them another $1000, they would find me a truck. I was in a terrible position, and all I could give them was another $500. Again, THEY NEVER SHOWED UP. I called them crying and asked for some kind of help and they were just horrible. I had to rent a u-haul truck and move everything myself. I have been asking for my $1327 deposit back for over 2 months now and they refuse to answer my emails, calls and texts. They are simply SCAM ARTISTS and THIEVES. I didn't think people like this existed. Adam Stone was nice at first, but obviously it was just to get me to sign the contract. Then Billy Joseph, the "quality assurance" guy came next and as soon as the truck "disappeared" he became very nasty. Maria in dispatch told me my "check" was in the mail weeks ago and now she is blocking my texts. These are all HORRIBLE people who prey on unsuspecting customers and steal from them.

Move size: 2 Bedroom Home Service cost: $5000

Communication is not good. After they received my deposit, I called the numbers they provided for customer service to ask about cancelling my order and several of them were not working and four more had "full voicemails". I reluctantly decided to wait until the movers would finally schedule me to see how it would go.

The salesman Quoted me one amount, but when the drivers showed up, they tried to upsell more space. This despite the fact that I had the exact items ready which was on the original quote. Drivers told me this happens all the time because sales people under sale. Drivers left and I moved it myself for 1/3 the price.

I asked for my deposit back and nobody will even answer my call or email. Do not use Priceline Logistics!

Move size: Partial Move Service cost: $6100

Beware of grossly underestimated cubic feet and then the crew that shows up on move day puts a contract in front of you for two to three times the estimate. Do not, I repeat, DO NOT Sign a contract with or pay Priceline Logistics any money up front!! Better yet, do not fall for their line and do not do business with them. On move day I could not reach my contact or anyone at Priceline Logistics at all to speak to about the crew that came trying to triple the cost. Luckily I had a quote from a reputable moving company that I was very lucky to get to do my move the next day. I don't know what I would have done if they local mover couldn't do the job. I would have been stuck unable to move and having to not hold up my end of the closing for the sale of my house!! I was cheated out of over $1,125 because I was fooled by Priceline Logistics L.L.C. They estimated my very small move at only a few hundred cubic feet when it should have been over 600 cubic feet. Then the guy that showed up said it will cost over $5,000 not in the $2,500 range. I know what the cost my move should have been because my local mover charged me only $2,800 for what had become and "emergency move". I actually didn't even have furniture other than 2 beds, a few chairs and side tables, mostly small boxes of stuff. Please deal only with a legitimate moving company and not with someone you find on the internet who is probably nothing more than a boiler room phone operation from Florida. This is a dishonest company that plays on the great time pressures and logistics nightmares people face when trying to make a move. They will try to get you over a barrel and where you have no option but to pay them an exhorbitant amount over a fair price. Luckily I had another option but I still got cheated out of the $1,125 down payment.

Move size: Partial Move Service cost: $5000

This company was helpful up until the week of our move. First, they sent a message confirming our pick up date/time and the date did not match what was listed on our contract with no reasonable explanation. Then, on the new move date, the movers did not show up. We called every phone number tied to the business and no one answered. Lack of communication, lack of customer service, and a big headache of a move. Save yourself the stress and find a different moving company.

Move size: 1 Bedroom Home Service cost: $4000

This has been a horrible experience dealing with this company. They state "Your trust is our main concern" which is a joke. My items were to be picked up in PA and taken to SC. I was told different dates for pickup and delivery. Their estimate was a lie. I had to pay more at pickup and delivery than what I was quoted even though I had fewer items. I had multiple items broken. When I tried to contact the person who was to be my contact they would not answer. I have kept a paper trail of this experience. I recommend anyone moving to stay away from this company so you do not have to experience the situation that I have.

Move size: 2 Bedroom Home Service cost: $5600

On October 20, 2021 I got a quote from a Jake Walker. When I got the quote and told him that I wanted to keep shopping around, he got really aggressive and rude. However, the price he quoted was a fairly decent price. So, I called back today, October 29, I spoke to a new representative (I think his name was Matt). Matt was also a little rude but manageable. We walked through updated items on my list and I got the quote, it was higher than other companies so I told him that I'd like the quote sent to me. He asked if it was a price issue and I said yes. Just like Jake, he got aggressive and started trying to sell why they are better company. I stopped him mid sentence and explained how I've moved across country 4 times now and I know how the process work and that I'm not trying to be rude but I'm burnt out on hearing the sales pitch. He responded "I'm burnt out too. Have a good day." Then I hung up. If you're thinking about using this company for your move across country, be cautious of the poor customer service.

Move size: 1 Bedroom Home Service cost: $4200

They use contractors with poor communication that can’t give you an estimate but charge 1k more (check their yelp reviews) then they keep changing the dates of their pickup times and days. Their own drivers cuss and complain about their dispatch using poor communication saying it’s their drivers fault when really they won’t pick up unless their is an area near them to pick up and drop off. They lie on their deliver dates and have contractors with unprofessional drivers and dispatchers that will hold your items hostage until they have a delivery or pick up near you and it could take up to weeks. It’s been over a week since I was told I would have my stuff and dispatcher was unprofessional and said “yea I guess we are holding your stuff hostage”

Move size: 1 Bedroom Home Service cost: $3600

My moving company failed to deliver a large picture frame box. The contents of said box were 3—- THREE Mondo posters- 2 were variant art. ALL of them were limited prints and have been sold out for years. Collectively, they are worth over $1K. To me, they are priceless… like, I’m crying over this.) And I have several damaged and broken items including furniture- and the cubic feet I was charged for tripled in price after my original quote and was improperly loaded to best utilize space. They also loaded things I asked them not to load and broke hardware that was needed to reassemble furniture. I paid an exponential amount for this move. NEVER, EVER hire Smart Van Lines or Priceline Logistics. When I called Priceline after items were damaged and not properly handled they would not return my calls. When I would call main number they would route me by transferring me to dead ends. Smart Van Lines directed me to a generic looking website to register my claim- we will see if that works. If not, I’ll be hiring a lawyer. So just to advise y’all- never hire either these companies.

Move size: 4 Bedroom Home Service cost: $12000

After waiting TWO MONTHS for our goods to be delivered, here are things we learned the hard way about Priceline Logistics: [1] They are not the movers, they are an agent who takes bookings, sets estimates and contracts, then hands it over to a subcontractor for the actual move. [2] Their customer service from that point is nearly nonexistent. At least ten attempts to ask questions via phone and email re status resulted in one response. [3] Their contract is full of finger pointing protections, resulting in zero liability worth pursuing with Priceline or their contractors when things are broken or lost in shipment. I could go on, but let's just say we will never use them again.

Move size: 2 Bedroom Home Service cost: $9157

This company made our cross-country move, absolute Hell. They picked up on Oct. 18, 2021. Told us they would have our things delivered by Oct. 28th, 2021. They did not show up until Dec. 15, 2021. Called on Saturday night, said they would be the next day and demanded 3,000 in cash or a USPS money order. USPS is not open on Sundays, and neither are banks. Then we discovered a 9-piece custom built, from Mexico, entertainment center was missing, 2 65-inch TVs and a family heirloom gun cabinet over 100 years old. We also discovered 4 big & expensive furniture pieces that were completely forgotten by the movers and left behind. they will cost me another 1500 dollars to replace them. Oh, and we still got charged for those forgotten items. nice, huh? I filed a police report the day the semi arrived, and we noticed the missing items.

This company rarely answers the phone, when they do, they fail to accept responsibility. We have been dealing with them over our missing items since Dec. 15, 2021. We have yet to get even anywhere near a resolution. Today I filed a complaint with the BBB. Tomorrow I will be calling attorneys to sue these people. It appears a "class action" lawsuit may be something that should happen to this company. After reading all the complaints, and the theft and damage that has occurred to people's belongings, this company needs to pay for what they are purposely putting people through. For 9700.00, my things should have arrived GIFT WRAPPED!

Please DO NOT get scammed or played by these people. I do not want another person to go through what my family, and so many others have gone through.

Move size: 3 Bedroom Home Service cost: $9500

Do not trust this company whatsoever, they will lie to you and once you sign the contract you are trapped. THEY NOT A MOVING COMPANY, they outsource them. Which is easily something you can do on your own, I thought they were the moving company because that is what Waylon told me. I moved from Texas to Oregon and needed my items in Oregon 1 week after I scheduled the pick up. Waylon verbally guaranteed me that my items would be there on a specific date and I told him that was the most important thing to me. Come to find out the day of pick up that Priceline is not the actual mover, the quote they give you on the phone is not final and it takes up to 21 days for items to move across country. My items sat in a warehouse before arriving to my new home. Once I found out all this information I called back Priceline which no one ever picks up and it took several phone calls before I spoke to someone. The manager refused to speak with me, I asked the woman on the phone why he did not want to come to the phone and she said it was because he did not want to hear me complain. This company will only disappoint you, they should not even be in business. Their whole operation is scam.

Move size: 1 Bedroom Home Service cost: $7000

Items picked up on December 14th in St. Louis with an estimated arrival in Boston December 20th. No updates on where the items are to date and no one can say when the items will arrive. No one will pick up the phone! Absolutely horrendous customer service. I would not wish this company on my worst enemy for a cross country move. Please someone get in touch asap - I need my items!!

Quoted $1937, upon arrival the 3rd party movers asked for money upfront in cash. This company does not vet their 3rd party movers!! Such a SCAM!!!

Move size: 1 Bedroom Home Service cost: $1937

DO. NOT. USE. THIS. COMPANY. They are running a scam. Worked with Jim to schedule the move. Put down a deposit. Jim put in my contract that I could cancel for a full deposit refund up to 5 days before my move. When I tried to cancel my move a MONTH before the move, I was told I was only going to get half of my deposit back. Called Jim and Maria in customer service about 3x a week to get this fixed. Maria was constantly unavailable and rude. I had to call so often because they wouldn't take my calls. Finally was told a flat out that Jim did not have the authority to offer me a full deposit refund, even after I talked to someone in the billing/finance department. Repeat: DO. NOT. USE. THIS. COMPANY.

Move size: Partial Move Service cost: $1200

Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. It is now the middle of January and they still have no delivery date after 2 months of constant calling and asking for MY items.

It is also worth stating that the movers that they used called "Smart van lines LLC" went out of business 12/12/21 and they are unable to get ahold of the people responsible for the move.

Move size: 1 Bedroom Home Service cost: $10000

They will tell you anything but nothing is true. One of their sales people, Nick Rose, wanted to facetime me and show me their trucks (which were safebound moving and storage). He told me to go with them because they had trucks and movers, complete lie. Safebound moving and storage is in the same commercial building but no affiliation with them what so ever. Tried to get out of contract and lost the majority of my money. Worst company ever. Nick Rose is the most unethical person. DO NOT BELIEVE ANYTHING HE TELLS YOU. And if you are having an issue they keep passing you around to different people.

Move size: 1 Bedroom Home Service cost: $1007

My gma hired these people and I've been dealing with them for a month. The same person Warren keeps answering the phone being a complete a** he never answers my questions and even had the audacity to hang up on me when I asked for a supervisor I have no idea when my grandmothers stuff will be delivered! I asked them why they didn't pack everything and was told someone told them to leave some stuff . Which is a complete freaking lie if I'm paying you 5k a piece of dirt shouldn't have been left on the damn floor of that apartment.

Move size: 1 Bedroom Home Service cost: $6000