Priceline Logistics LLC

Booked and paid a deposit to Priceline Logistics on 06/23/21 after we were assured a truck would be in our area on our requested day, 07/12/21. The move was over 2,000 miles making the deposit over $1,600.

07/06/21: Emailed the original employee that booked the move for us, about a billing question, and he also confirmed our pickup date for 07/12/21.

07/12/21: No truck arrived. Anymore emails sent by me were not addressed by anyone in the company. Voicemail is always full, so I was unable to leave any messages.

07/13/21: Received a call from Priceline Logistics that they didn’t have a truck in our area as previously confirmed. I asked for a refund, they refused. No truck ever showed up.

Move size: 3 Bedroom Home Service cost: $1600

The movers did not load or handle my belongings with any care. They started by giving an estimate and then when they showed up told it was going to be more. They did not take everything on the estimate and still used 75% more cubit footage because they packed it so poorly. Due to poor packing, handling and storage many of my items were broken as well. They took no responsibility for any items in a box even though the boxes were completely crushed because of how they handled them. They destroyed several pieces of my furniture and called the damage cosmetic so only offered my partial value of the already insanely low value of .60 per pound. To make it better the company handling the claim took more than 120 days from filing it without any communication to me about what was happening.

Priceline is the broker, but they are still the ones that hired the movers. They are also the ones who refused to do anything when I contacted them about what the mover was doing.

Move size: 3 Bedroom Home Service cost: $7900

DO NOT USE THEM. THEY ARE TERRIBLE. I paid a rush fee to have them pick up my things and was told they could have someone there by Wednesday at the latest. Wednesday arrives and I call them TEN TIMES, no one answered me and no movers arrived to pick up my things. Not only did I have to pay an extra month of rent for a room I no longer needed because they failed to do the job they said they would, but when I called the next day and finally got ahold of someone, they told me they could only give a 40% refund. Seriously? 40% refund for a job you didn't even do?? Worst f*cking company I've ever dealt with.

Move size: 1 Bedroom Home Service cost: $1500

Communication is not good. After they received my deposit, I called the numbers they provided for customer service to ask about cancelling my order and several of them were not working and four more had "full voicemails". I reluctantly decided to wait until the movers would finally schedule me to see how it would go.

The salesman Quoted me one amount, but when the drivers showed up, they tried to upsell more space. This despite the fact that I had the exact items ready which was on the original quote. Drivers told me this happens all the time because sales people under sale. Drivers left and I moved it myself for 1/3 the price.

I asked for my deposit back and nobody will even answer my call or email. Do not use Priceline Logistics!

Move size: Partial Move Service cost: $6100

Beware of grossly underestimated cubic feet and then the crew that shows up on move day puts a contract in front of you for two to three times the estimate. Do not, I repeat, DO NOT Sign a contract with or pay Priceline Logistics any money up front!! Better yet, do not fall for their line and do not do business with them. On move day I could not reach my contact or anyone at Priceline Logistics at all to speak to about the crew that came trying to triple the cost. Luckily I had a quote from a reputable moving company that I was very lucky to get to do my move the next day. I don't know what I would have done if they local mover couldn't do the job. I would have been stuck unable to move and having to not hold up my end of the closing for the sale of my house!! I was cheated out of over $1,125 because I was fooled by Priceline Logistics L.L.C. They estimated my very small move at only a few hundred cubic feet when it should have been over 600 cubic feet. Then the guy that showed up said it will cost over $5,000 not in the $2,500 range. I know what the cost my move should have been because my local mover charged me only $2,800 for what had become and "emergency move". I actually didn't even have furniture other than 2 beds, a few chairs and side tables, mostly small boxes of stuff. Please deal only with a legitimate moving company and not with someone you find on the internet who is probably nothing more than a boiler room phone operation from Florida. This is a dishonest company that plays on the great time pressures and logistics nightmares people face when trying to make a move. They will try to get you over a barrel and where you have no option but to pay them an exhorbitant amount over a fair price. Luckily I had another option but I still got cheated out of the $1,125 down payment.

Move size: Partial Move Service cost: $5000

I'm an elderly woman in Alabama looking for help to move to my son's in Illinois. David Thomas was so polite and helpful lies came flying out of his mouth. Such as they will arrange dismantling and packing. When the movers got here they were really surprised. I got charged $200 extra for changing the date. Once they had my deposit and extra fee I couldn't talk to anyone. They kept that and the rest of the charge went to the actual moving company. They dropped me immediately. These people are professional scammers. BEWARE

Move size: 2 Bedroom Home Service cost: $3360

On October 20, 2021 I got a quote from a Jake Walker. When I got the quote and told him that I wanted to keep shopping around, he got really aggressive and rude. However, the price he quoted was a fairly decent price. So, I called back today, October 29, I spoke to a new representative (I think his name was Matt). Matt was also a little rude but manageable. We walked through updated items on my list and I got the quote, it was higher than other companies so I told him that I'd like the quote sent to me. He asked if it was a price issue and I said yes. Just like Jake, he got aggressive and started trying to sell why they are better company. I stopped him mid sentence and explained how I've moved across country 4 times now and I know how the process work and that I'm not trying to be rude but I'm burnt out on hearing the sales pitch. He responded "I'm burnt out too. Have a good day." Then I hung up. If you're thinking about using this company for your move across country, be cautious of the poor customer service.

Move size: 1 Bedroom Home Service cost: $4200

PLEASE STAY AWAY from this company! I have been without any of my personal belongings for over a month, with no attempt made at delivery.

My main concern is the very obvious bait and switch scam that I found myself in. When I first spoke with Travis from Priceline in July 2021 to book my move from Minneapolis, Minnesota to Lincoln, Nebraska, I talked through all of the furniture in my one bedroom apartment, and let him know that I would have from 20-25 boxes to pack and move. Travis let me know that the end of the summer was a very busy time of the year for them, put me on hold so that he could "find a truck" that was available, and then let me know that I was in luck, and there was a truck available for my move on August 29, 2021. He then "crunched the numbers" and told me that, based on the amount of items I needed to move, it would be a total cost of around 2,500. He told me that would be split into three payments, an initial payment to confirm my truck, a payment at the time of pick up, and a payment at the time of delivery. I agreed with that breakdown, and signed the initial contract.

Then, on Friday August 27th, I spoke with Billy who conducted my "quality assurance confirmation". Billy walked through all of the items I'd originally listed on the confirmation, and I confirmed that I did not have any additional items, and that I'd make sure that there were no more than 25 boxes. Again, Billy confirmed the original price quote with me, and I continued under the impression that, since I didn't have any additional items to add, the original quote would be my final payment.

Priceline then sent a completely separate company to pick up my items. They then demanded more than $5,000 for the move, telling me that the space my items would take had DOUBLED in size. I told them that was just not true, I did not have one single item more than I had told Priceline for my quote. I was in a total bind as I had less than 24 hours to vacate my apartment and get to Nebraska to start a new job. I felt I had no choice but to pay them for pickup and allow them to take my things. The move took hours and they caused significant damage to my apartment for which I am now liable.

We agreed on delivery on September 11th. I have been consistently calling Priceline and the third party company for updates. IF priceline answers the phone, the employees are rude, disinterested and unwilling to help. The carrier that actually has all of my belongings does not even answer the phone at all. It has now been over a month without any of my belongings or any substantive updates from Priceline, or willingness to help me. In fact, the "emergency dispatch" number they give you to call/text for updates has BLOCKED ME. How is that for customer service? I am losing all of my money trying to buy the basics so that I can get through the day, and sincerely regret calling Priceline in the first place. PLEASE take this seriously and STAY AWAY. All of my belongings are being held hostage and I have no attempts at resolution from Priceline.

Move size: 1 Bedroom Home Service cost: $5000

Beware!!! If you are planning to move do NOT use Priceline Logistics. My daughter scheduled her move from California to Texas

almost a month ago. When they arrived to pick up her furniture and household items, they told her it would be several hundred dollars more than the original price.

She is still waiting for the movers to arrive in Texas. We have an extremely difficult time reaching anybody on the phone and when we do The delivery date keeps getting pushed back further and further. We have also been told that they are not able to contact the driver. Most of the time they don’t answer the phone or call back, and when they do respond, they are rude and disrespectful.

We still have not heard from Priceline Logistics about where our furniture is. at this point, after digging a little deeper and doing more research from other reviews on this company I’m very concerned that her stuff is stolen as well as her money.

Move size: Studio Service cost: $8000

This company was helpful up until the week of our move. First, they sent a message confirming our pick up date/time and the date did not match what was listed on our contract with no reasonable explanation. Then, on the new move date, the movers did not show up. We called every phone number tied to the business and no one answered. Lack of communication, lack of customer service, and a big headache of a move. Save yourself the stress and find a different moving company.

Move size: 1 Bedroom Home Service cost: $4000

This has been a horrible experience dealing with this company. They state "Your trust is our main concern" which is a joke. My items were to be picked up in PA and taken to SC. I was told different dates for pickup and delivery. Their estimate was a lie. I had to pay more at pickup and delivery than what I was quoted even though I had fewer items. I had multiple items broken. When I tried to contact the person who was to be my contact they would not answer. I have kept a paper trail of this experience. I recommend anyone moving to stay away from this company so you do not have to experience the situation that I have.

Move size: 2 Bedroom Home Service cost: $5600

They use contractors with poor communication that can’t give you an estimate but charge 1k more (check their yelp reviews) then they keep changing the dates of their pickup times and days. Their own drivers cuss and complain about their dispatch using poor communication saying it’s their drivers fault when really they won’t pick up unless their is an area near them to pick up and drop off. They lie on their deliver dates and have contractors with unprofessional drivers and dispatchers that will hold your items hostage until they have a delivery or pick up near you and it could take up to weeks. It’s been over a week since I was told I would have my stuff and dispatcher was unprofessional and said “yea I guess we are holding your stuff hostage”

Move size: 1 Bedroom Home Service cost: $3600

My moving company failed to deliver a large picture frame box. The contents of said box were 3—- THREE Mondo posters- 2 were variant art. ALL of them were limited prints and have been sold out for years. Collectively, they are worth over $1K. To me, they are priceless… like, I’m crying over this.) And I have several damaged and broken items including furniture- and the cubic feet I was charged for tripled in price after my original quote and was improperly loaded to best utilize space. They also loaded things I asked them not to load and broke hardware that was needed to reassemble furniture. I paid an exponential amount for this move. NEVER, EVER hire Smart Van Lines or Priceline Logistics. When I called Priceline after items were damaged and not properly handled they would not return my calls. When I would call main number they would route me by transferring me to dead ends. Smart Van Lines directed me to a generic looking website to register my claim- we will see if that works. If not, I’ll be hiring a lawyer. So just to advise y’all- never hire either these companies.

Move size: 4 Bedroom Home Service cost: $12000

Do NOT use this moving company, such a SCAM. First, they told us they were budget van lines moving company then when I received the contract they were Priceline but I went ahead and used them because of the quote given to me. I gave them the size of my storage unit and which was 286 cubic square feet and when they loaded the truck it was 800 cubic square feet so my price went up by 50%. Not only did this happen, but they used another company who had their own contract that I never signed that supposedly had a 4 day pick up window when the one I signed was a 2 day window. We got an attorney and she wrote a letter about the price and how legally no new contract has been signed so the original estimate needs to be honored. Ever since receiving the letter I have received no answer from them, we have been completely ignored. Luckily, the actual moving company has been responsive. Priceline charged me $690 just for them to find movers for me and did not disclose that they would not actually be the movers. I made it very clear I needed my stuff before thanksgiving and with a pick up window of October 29-30th this should have been more than acceptable; however, my stuff was not picked up until November 2nd (I was told by Priceline that it should still arrive by November 18th) and now will not arrive until around December 1st. I could have arranged an earlier pick up day to ensure it would be here by the Thanksgiving. Honestly, I should have gone with the first moving company that warned me of others that scam. This has been a major headache and the stress of not knowing where all my belongings are has been a nightmare. Trust me when I say stay away from this company, just adds more stress and is very time consuming to track down your stuff.

Move size: Studio Service cost: $2387

After waiting TWO MONTHS for our goods to be delivered, here are things we learned the hard way about Priceline Logistics: [1] They are not the movers, they are an agent who takes bookings, sets estimates and contracts, then hands it over to a subcontractor for the actual move. [2] Their customer service from that point is nearly nonexistent. At least ten attempts to ask questions via phone and email re status resulted in one response. [3] Their contract is full of finger pointing protections, resulting in zero liability worth pursuing with Priceline or their contractors when things are broken or lost in shipment. I could go on, but let's just say we will never use them again.

Move size: 2 Bedroom Home Service cost: $9157

This company made our cross-country move, absolute Hell. They picked up on Oct. 18, 2021. Told us they would have our things delivered by Oct. 28th, 2021. They did not show up until Dec. 15, 2021. Called on Saturday night, said they would be the next day and demanded 3,000 in cash or a USPS money order. USPS is not open on Sundays, and neither are banks. Then we discovered a 9-piece custom built, from Mexico, entertainment center was missing, 2 65-inch TVs and a family heirloom gun cabinet over 100 years old. We also discovered 4 big & expensive furniture pieces that were completely forgotten by the movers and left behind. they will cost me another 1500 dollars to replace them. Oh, and we still got charged for those forgotten items. nice, huh? I filed a police report the day the semi arrived, and we noticed the missing items.

This company rarely answers the phone, when they do, they fail to accept responsibility. We have been dealing with them over our missing items since Dec. 15, 2021. We have yet to get even anywhere near a resolution. Today I filed a complaint with the BBB. Tomorrow I will be calling attorneys to sue these people. It appears a "class action" lawsuit may be something that should happen to this company. After reading all the complaints, and the theft and damage that has occurred to people's belongings, this company needs to pay for what they are purposely putting people through. For 9700.00, my things should have arrived GIFT WRAPPED!

Please DO NOT get scammed or played by these people. I do not want another person to go through what my family, and so many others have gone through.

Move size: 3 Bedroom Home Service cost: $9500

Do not trust this company whatsoever, they will lie to you and once you sign the contract you are trapped. THEY NOT A MOVING COMPANY, they outsource them. Which is easily something you can do on your own, I thought they were the moving company because that is what Waylon told me. I moved from Texas to Oregon and needed my items in Oregon 1 week after I scheduled the pick up. Waylon verbally guaranteed me that my items would be there on a specific date and I told him that was the most important thing to me. Come to find out the day of pick up that Priceline is not the actual mover, the quote they give you on the phone is not final and it takes up to 21 days for items to move across country. My items sat in a warehouse before arriving to my new home. Once I found out all this information I called back Priceline which no one ever picks up and it took several phone calls before I spoke to someone. The manager refused to speak with me, I asked the woman on the phone why he did not want to come to the phone and she said it was because he did not want to hear me complain. This company will only disappoint you, they should not even be in business. Their whole operation is scam.

Move size: 1 Bedroom Home Service cost: $7000

DO. NOT. USE. THIS. COMPANY. They are running a scam. Worked with Jim to schedule the move. Put down a deposit. Jim put in my contract that I could cancel for a full deposit refund up to 5 days before my move. When I tried to cancel my move a MONTH before the move, I was told I was only going to get half of my deposit back. Called Jim and Maria in customer service about 3x a week to get this fixed. Maria was constantly unavailable and rude. I had to call so often because they wouldn't take my calls. Finally was told a flat out that Jim did not have the authority to offer me a full deposit refund, even after I talked to someone in the billing/finance department. Repeat: DO. NOT. USE. THIS. COMPANY.

Move size: Partial Move Service cost: $1200

Started this nightmare back in September when we were trying to move out of an apartment from hell and into our new home. We tried to do uhaul, crate movers like pack rat and the like but everyone was booked up past our move out date. So we started looking at movers and i did the usual tricks to make them sweeten the deal with talking about shopping around. We got them down to what we wanted and figured we would pull the trigger. Pickup turned into a nightmare as they scammed us on the numbers almost doubling the quote after we hand counted and measured every box and pieces of furniture that we had to give them an exact amount of volume. We has to abandon my couch, nightstands and bookshelves. They even had the audacity to claim that we didn't pack any items. After screaming at them about then trying to scam us they backed off and continued the move. We asked for the delivery date to be in early November in October as we had finalized the deal on a house. Week after week I was lied to and week after week my stuff was not being delivered. It is now the middle of January and they still have no delivery date after 2 months of constant calling and asking for MY items.

It is also worth stating that the movers that they used called "Smart van lines LLC" went out of business 12/12/21 and they are unable to get ahold of the people responsible for the move.

Move size: 1 Bedroom Home Service cost: $10000