Prestige Worldwide Moving

BASED ON MY EXPERIENCE, I STRONGLY RECOMMEND YOU DO NOT use Rhino Moving Inc, Prestige Worldwide Moving, Moving Services Group Inc., Priceline Moving and Storage Inc. or East Coast Moving and Storage.

My research indicates they are all inter-related. These enterprises list some of the same people’s names, yet freely change their company names back and forth, twice in the past two months.

I was informed by the Broward Consumer Protection Office and the Fraud Hotline that they have numerous complaints against them. They strongly advised me to file a claim with them.
We just completed a move from Minneapolis to Miami. We ended up paying more than THREE TIMES the estimate! When they arrived for pick-up, they immediately determined that the goods exceeded their estimate. At that point, the price doubled. There were a few additional boxes and a couch, however my entire shipment was delivered in a small U-Haul truck by their company (even items from another customer)! I obviously could not have doubled my load from a small two-bedroom apartment.
They picked up my goods in a small Penske truck. They arrived in Miami in an 18-wheeler that was too large to drive into the complex. They then DEMANDED an additional $500 (payable in cash on the spot) to rent a U-Haul for two hours to shuttle my goods to my new apartment.

On their contract, they state that they do not subcontract, however they used Smart Van Lines with a Suddath United truck to deliver my goods. I confirmed the DOT numbers and verified that the movers did not work for Prestige, Rhino, Moving Services Group, Priceline Moving and Storage or East Coast Moving and Storage. They worked for Smart Van Lines which matched the DOT number on the truck. I took pictures of the movers and their trucks for proof and called the company for verification.

At the time of pick-up, I was informed that the delivery would take approximately one week. After 10 days, I called the company and they had no knowledge of the whereabouts of my shipment. After two weeks, they showed up with a last-minute phone call.

When I called Prestige/Rhino/Moving Services/Priceline, they refused to address my issues. It took numerous emails, faxes and calls to get them to answer their phones and when they did, they screamed at me.

If my experience is any indication, expect ZERO customer service from these people.
I have pictures, documents and emails to support my claims.

If you asked me, would I use this company again or refer them to a friend? The answer is, “No, I would refer them to the authorities for prosecution.”.

Service cost: $4174

We just finished our big move. This was our first time using professional movers Im extrwmely impressed with the service. I reached out to many movers and the overall process was tge same across the board. Prestige was the one company that followed up when they said and the movers themself were exactly the same. Everyone I spoke with was very friendly and I wasn't treated like a sale. I don't have the luxury of much free time but anytime I called somebody was always there to take my call. The furniture was taken care of and everything arrived exactly how it left. Save yourself the time these guys are REAL. Highly professional and recommend for anyone.

Service cost: $2400

I usually don't write reviews but considering the wonderful service I received I had to. I spoke with Barry about my big move and I was impressed with how helpful and fast he followed up with my inquiry. This being a last minute move I was overwhelmed but he insured that his company would relieve the headache. Which they did. The price was affordable also. The movers showed up on time and finished the process quicker than expected. To my surprise nothing was damaged. I would recommend Prestige Worldwide's services to anyone. Barry's customer service skills were wonderful. He went above and beyond to help with my move.

Service cost: $2575

Spoke with a manager named Jonathan who seemed accommodating at first and stated he would try to get our shipment to us on a specified date. After our boxes and belongings were picked up, it was extremely hard to get into contact with anyone about the status of the move. Tried calling the "855" number that has both sales and customer service/dispatch options multiple times. Without exaggerating my husband and I called the customer service line at least 8 times between us. We never got an answer from a person - just a machine. We started using the sales line to be able to speak to a human being. One supervisor "Anthony" finally said he would look into it and get back to me - never did. I also wrote emails and left a voice message for Jonathan - our original sales representative - to get an update. I never received an email or phone call back. Got in touch after almost an entire week of waiting for our boxes, and he stated that our belongings would not get to us that week (it's already been over 2 weeks). He was unapologetic in his tone about the fact that we were unable to contact anyone or get a status update on the move. He was also unapologetic that we had not received our belongings yet stating that "he cannot guarantee anything." Still don't have our things as it's sitting in some warehouse. Save yourself the time, the energy, the money. Go with another mover.

Service cost: $4100

When it comes to moving cross country a lot of things go through your head. Is the moving comany legit. Are my items going to arrive safely. Will there be Damage. Will the price change. Doing research is what makes the move go smooth. Prestige worldwide moving did a great job. From start to finish the staff was great. Salespeople to dispatch to the movers on move date. I was very happy how the move
Itself went and they way the items were handled. Everything was wrapped up in blankets very nicely.

Service cost: $6753

This was my first moving experience and I absolutely loved it. The price was very reasonable and cheap considering the distance they had to travel. The movers from Prestige Worldwide Moving were also very kind and helpful. They were punctual, showing up early to load and delivering everything on time. My items were still in good condition when they were delivered with no scratches or broken items. I would definitely recommend them to everyone and will definitely use again!

Service cost: $2000

Company help me from start to finish. I just want to appreciate what you guys did to help me get moved out into my new home. I just wanted to thank you guys for all the support and for helping me out with a great quote. I will use you guys again in the near future and I will recommend family members and friends, because I know a lot of people that moves all the time and I know you guys are great company. So that's why I'm referring them to you guys and I'll use you guys in the new future. Thank you very much.

Service cost: $6000

Prestige worldwide it's such an amazing job on my move. I was very pleased after hearing multiple horror stories. When these guys put up I know there were the real deal in their own trucks wearing uniforms. The movers are all professional and very polite. Starting the moving process I was very scared. After hearing what could go wrong and what type of companies were out there bidding on jobs. I was very sure to check a lot of DOT sites and I so that these guys are active and had over 40 trucks in their fleet which is really impressive. This is the first time I have move long-distance and I did need some help with packing. There was additional charges upfront but I'm very happy that they charge me for the additional packing ahead of time. When they got out there I did not take me a few items of my price actually went down. Thanks a lot prestige. I'll be referring you to all my family and friends.

Service cost: $7200

There is very little good that I have to say about my experience with Prestige Worldwide Moving. After several postponements, the movers arrived only resulting in me cancelling. Although the movers, Bob and Chris, were very nice and courteous, I cannot say the same for their manager, Tony. He lied, badgered, harrassed and threatened me as well as tried to extort money from me. Frank, the sales representative was not much better. He also lied, misinformed and extorted money from me. These are not exaggerations. As a retired military member and senior citizen, I cannot in good conscience recommend Prestige for any type of moving services. If Prestige believes in providing customer satisfaction, it has not been proven to me. In the end, there was no delivery.

Service cost: $1050

This moving company help me from start to finish. I appreciate everything that you guys did. It get all my items moved out. You guys are top-notch five star rating moving company values you guys in the near future. I appreciate everything that you did. Thank you very much. I will recommend every family member and friend when they look to move. I trust you guys and appreciate everything that you did. Thank you very much. The movers were motivated and drive to get my job done. Thank you for having all my items protected with Christine Joanne moving. Thank you very much.

Service cost: $6000

Prestige is the worse company anyone would have to deal with. They harrass you until they get your account and then they forget all about your belongings. They lie and lack communication and above all they treat customers like garbage after they take your money. It's they Picked up my stuff on 7/26 and today it is 8/5 and still nothing to show even tho they promised a 3-4 day move. When I called to question about the where about a they hung up on me and stopped answering the phones. I will be making a police report ASAP for stolen items.

Service cost: $2600

THIS COMPANY WILL CON YOU OUT OF MONEY ON THE BACK END. My friend and I used this company at relatively the same time for 2 different moves. The mistake we made on the reviews was only reading the "average star rating" and not the real authentic individual reviews. You will notice that most reviews will be either 1 star ratings or 5 star ratings. It is obvious to tell now after thoroughly looking that there is very little middle ground reviews because the 5 star ratings are fake reviews the company wrote in order to balance out the overall star rating.

My friend and I both were given ridiculous low ball numbers on the estimates of the move cost (I found out after the fact that there was an in house estimate they offer but I wouldn't trust that either). We only found this out after the moving company came and placed our items on the respective trucks and the actual number they were charging was over 1k more than the estimates in both cases. I needed to keep my items in storage longer than my friend and I'll get to that in a moment. My friend anticipated the delivery to be on the 1st of the month when her lease began but did not receive her things until the 22nd. In addition to that the movers said they could not fit in the delivery section of the complex so my friend had to rent a separate truck and transfer all of her things from their truck to the truck she rented and bring her items into her apt without any help from the company. Now back to my items.. I was told by Jason Lombardi who works in sales that any additional month my items would be in storage it would cost 175. This was a lie. He was also the sales rep who low balled the estimate, but I don't necessarily blame him directly because he is just following the script the company lays out. I received an email stating that I owed 500 for the additional month in storage. I called customer service and questioned it. I went in circles with them for about 20 minutes to where I was told the reason the storage unit is so expensive was because they factor in moving costs. This clearly makes no logical sense because I had already paid for the items to be moved into storage and they didn't move them anywhere again, the items would only be sitting in the same storage unit for an additional month.

I could go on further but I'll stop for you the readers sake. I hope anyone who is considering this moving company gets the idea to look elsewhere. They are not up front about the actual costs. Once your items are on the truck and then they present the price you cannot have them take it off of the truck without paying the cost of half the move.

Hope everyone finds a better company.

Good luck relocating friends!

Service cost: $2700

This moving company helped me from start to finish and I just want to thank you guys for getting the move down to my new home. I appreciate that the sales representative gave me a great quote and not scanning you because I know there's a lot of other companies out there that try to scam people out of money. This moving company was well worth the money and I will use you guys in the near future. Everything was successful, it was quick and efficient and I will use you guys again. You guys truly deserve five stars.

Service cost: $6000

Horrible horrible service. They pulled a bait and switch on us and refuse to return our deposit. Gave us a quote over the phone, I don't understand how they do that, but I was told they know what they're doing. But when they got here, at noon on the second day of their 2-day window, they upped the cost by double -- $6000 to $12000. Then when we were discussing the issue, they said they'd call back and never did. They did not return any further phone calls nor emails.

Extremely unprofessional and rude. The men who came to the house kept speaking Spanish to each other as we went through the house. I have no clue what they were saying.

I have been moved multiple times and have never had such a horrible experience.

Service cost: $12000

I didn't know what to expect hiring a mover to help me move such a great distance. Prestige Worldwide made the process extremely easy! They had packing materials I could purchase and helped me pack a lot of my items "the right way". I had some fragile items I half-hazardly threw in boxes. When the movers had came, they noticed this and volunteered to re-pack the items so they would not get broken or damaged during the move. How awesome! I was surprised how kind and respectable they were of my things! I couldn't have been happier with the move. They made a stressful experience into an easy experience! Nothing was damaged and we made great time traveling the good distance to my new home!

Service cost: $3100

Pick up was days late.

I had a family emergency so I didn't badger them about delivery. I knew they would call to set up delivery. After two weeks of taking care of my mother in the hospital and having new carpet installed I began to worry about my belongings. The staff at Prestige in Florida were not worried. Their line was "well I don't know what to tell you. I'm sure you will here from the driver tomorrow. Never heard from anyone. I asked the main office to track my stuff and they never called me back. When I called them, they said "tomorrow".

They finally gave me a number of "my driver" who answered my call but said that he had just been to IChicago, but didn't have my stuff. I finally got the driver's number's number off of my caller ID who picked up my belongings three weeks earlier. He located my furniture in 48 hours. It was at a warehouse in New Jersey. He had it on a truck the next day.

Almost every piece of furniture has been scratched, ripped or is filthy.

I also had to pay a lot more than my estimate, but by then I didn't care. Had I known I was going to spend $3,500 I would have chosen a more established company.

Stay tuned to hear how my claim goes for damages. The delivery men took quite a few photos of damaged items.

Service cost: $3500

I would refer any one of my family and friends to Prestige. From the very beginning my agent explained and walked me through the whole process and even though I have moved over 5 times in the past this was by far the easiest and least stressful experience I have encountered. From the first phone call all the way to delivery I had no worries that I was in very good hands. The last time before I was charged more by a local company and I had to fight to get my money back. But at the end of the move with Prestige I tipped the worked $50 each for the job they did. I would highly suggest to go with this moving service for any state to state move.

Service cost: $3000