Pegasus Vanlines

I recently hired Pegasus vanLines for an out-of- Province move, and I regret my decision. Unfortunately, my experience was far from satisfactory due to several issues.

1. Damaged Furniture: upon arrival I discovered that several pieces of my furniture were broken , chipped., totally wreak

2. Lost Items: In addition to the damage, also noticed that some of my belongings were missing.

3. Lack of Accountability: I attempted to resolve these issues and i filed claims with the company but i received no satisfactory.

Overall, my experience with Pegasus Van Lines was Frustrating and disappointing. I would advise others to consider alternative moving companies to avoid similar issues.

Move size: 3 Bedroom Home Service cost: $5400

This company is a complete joke! I have never in my life experienced a total disregard for my time, or my belongings! They were continually late, showed up with half a truck full when I said I needed an empty 5 ton truck and they had to come back almost a week later. I incurred more costs due to missed work and additional RV park charges. Our belongings did not arrive until almost two months later. Nick was extremely rude and threatened to discard our belongings if we did not pay 100%, even though the text sent prior to loading says upon delivery. He not only threatened to throw out our belongings, but told me I was in no position to argue. Our stuff finally arrived and it looked like someone had rolled the truck. Boxes and Rubbermaid containers were completely damaged. There was considerable damage to our furniture and a box with some expensive tool chargers did not arrive, nor did a few mechanic benches. They also changed the contract after they had all of our possessions loaded and kept it hostage! When we put in the claim they said that their insurance is only for 60 cents per pound! If you want to see your items damaged, lost, time wasted, inflated costs than originally quoted, or threatening behaviour than by all means hire this company. If not, stay completely far away! This is what 15,000 gets you!

Move size: 4 Bedroom Home Service cost: $15000

This company is an absolute joke!. Beware.

My friend received her shipment approximately three months after being promised it would arrive within seven days. The majority of her belongings are irreparably damaged.

Awful customer support. When she called, they either didn't answer the phone or didn't provide her a clear explanation about when her items would be delivered. Extremely impolite people with no professionalism.

The whole story has been documented. I am only supplying the short version. You would not believe the run around she got.

I've advised her to make a call to every news station in Ontario to firmly dissuade any individual that is considering hiring Pegagsus Van Lines.  

From start to finish, the worst nightmare!!!

Move size: 2 Bedroom Home Service cost: $1700

Don’t recommend. Mike Galanis gave me a quote and accepted my deposit of 200$ and told me delivery is 5-7 days after pick up. They used secondary company in Calgary AB to pick up my 2 bedroom apartment on Sept 22 2024. I have no complaints about that company. They were professional and took care packing. Pegasus Van Lines took 2.5months to deliver my stuff. It was excise after excuse and I got the run around. Not professional. No employee had the same answer and they even showed up at my house with someone else’s belongings. The company finally delivered my stuff on Dec 9th 2024 damaged and broken. Most of my stuff was purchased 5months before ny move to Ontario. Chairs had solid wood legs busted off and dirty chair backs. My entertainment unit was scratched beyond repair. Wine glasses and planters were broken. My brand new bedframe was damaged and dirty even though it was wrapped in plastic. The company isn’t willing to cover any loss to these items or accept responsibility for taking a delivery to couldn’t fulfill in reasonable time. I highly recommend you stay away from this company. They shouldn’t even be in operation.

Move size: 2 Bedroom Home Service cost: $2100

I move from Ottawa to Vancouver. After packing by myself. The courier delay the pickup day for 7 hours and I cannot contact the apartment manager as it is out of their business hour.

A guy named Nick told me that it will arrive on the beginning of the month and only take 1 week for the delivery. It keeps delaying and and reschedule three times. I wasted both elevator move-in cost since they both late in pickup and delivery. The customer service didn’t compensate for my loss.

After waited for month, the driver told me that they will arrive tomorrow morning which I didn’t expected and as the notification period is short, I cannot hold the elevator and I need to discuss with the concierge of the building for emergency.

After those items arrived, I lost around 20 boxes with large furniture like clothes organizer and those electronic products (electronic shaves and electronic brush) as well as my facial care products (L’reol, Olay etc.) I believed they unbox my stuff and stole my items.

I got all evidence and will submit it to the police as well as ask for legal advice. It is so exaggerated. DO NOT CHOOSE THIS COMPANY UNLESS YOU PREPARED EXTRA MONEY SPEND ON THE UNPREDICTABLE SITUATION AND ITEM LOSS.

Move size: 1 Bedroom Home Service cost: $2500

This company has ruined my entire moving experience. Nick, the owner, has an awful attitude and will belittle and scold you on the value of your belongings. He and his employees (“Brian”, who I believe is actually Nick) will curse aggressively, hang up the phone, and not return any phone calls. They will delay your pick up (initially scheduled to be picked up December 14th at 10am. They did not show up until December 14th at 4pm. They did not inform us of the delay.) They will delay your delivery (initially scheduled to be delivered January 2 at 12pm. They will not inform you that your shipment is being delayed (until January 6th) unless you call and inquire about where the shipment is.) They do not communicate with you, and because of this unknown delay in shipment I had to change my flight time, which cost me an additional $400 and stay in a hotel for an extended period of time, costing $500. When your belongings finally do arrive, the contracted movers will tell you it is “door to door” and attempt to leave the items on the main floor. The movers demanded an additional $300 to bring the belongings from the main floor to the apartment, which obviously I had no choice but to pay. We had made Nick aware that the apartment was on the third floor with no elevator available and he said “that’s fine,” several times. Most of my items arrived, with the exception of several boxes. The items that did arrive are chipped, dirty, and ripped. I would give this company 0 STARS if I could.

Also, this company is registered with the BBB and received an F rating for 31 complaints against the business, and 6 filed complaints that were not resolved.

Hiring this company was the biggest mistake I could have ever made, do NOT follow my footsteps. Avoid avoid avoid.

Move size: 1 Bedroom Home Service cost: $1400

These company doesn't send you a contract to read until they deliver your stuff, they promised max 2-3 weeks delivery time, they can take more than a month, if something is broken during the move they'll come saying everything is at owner risk. Stay away from this company.

While they are loading your stuff make sure to check if they are being honest with the item condition, they like to put is broken or damage so they cover their backs in case something breaks

Move size: 2 Bedroom Home Service cost: $4800

They are thieves.

Nick is a liar, all the Customers service are very rude and are al lairs. It’s been almost a month any things has not been received yet, they will insult you when you complain.

I don’t know how they still exist. I have been without bed and cloths for a month.

I planned to go to their work place so show them how angry I am. After a second thought I have spoken to my lawyer and also reported to the police that my goods have been stolen by Pegasus.

They don’t have a single sensible person in the company.

From Nick to all the Customers service personnels are all stupid and fools.

Don’t use them. They are fraudsters.

Move size: 2 Bedroom Home Service cost: $1500

The booking service was easy and efficient. Once you booked it and you are waiting for you delivery they stop offering efficient customer service. They were not replying to my phone number, so I had to borrow other people phone to get an answer.The staff becomes suddenly rude and inefficient...I thought it was okay since they were cheaper, as long as I got my stuff on time...

Then, we weighted everything before we sent it on the truck, they didnt provide a proof for the empty truck weight (like it was discussed on the phone) prior. I had estimated and weight my boxes foratota around 1300Pounds and they added another 580pounds - They said if I wanted to reweight it was 300$ and if the difference was less than 300 if was non-refundable. It is a little clause on the paper theywill give you only once they packed everything. They then delayed my delivery 2 weeks later just because I ask for the empty truck proof - without telling me they will hold on to my boxes.

The packing and unpacking service was good tho, and nothing was missing. If youre not in a hurry, and youre willing to pay about 30%of the weight you really have. Youll get your stuff.

Move size: 1 Bedroom Home Service cost: $1510

Overall, I’m very happy with their service. We were told the movers would arrive between 8 and 9 am, but they showed up at 9:40 am. While it wasn’t the best start, they immediately got to work once they arrived. The team was fast, efficient, and very professional, clearly skilled at what they do! Our initial frustration quickly turned into delight. The movers and the company’s representatives were so outstanding that we won’t lower the rating over a minor delay. Many thanks for turning this into such a positive experience!

Move size: 4 Bedroom Home Service cost: $1500

Our household items were picked up in Ontario on June 21, with full payment made by June 23 (Invoice PS2357). We were promised a 4–6 day delivery timeframe to Manitoba by Nick. Instead, our belongings arrived over a month later — on July 21 — without a single apology or proper update. The lack of communication and transparency was shocking.

To make matters worse, when the movers finally arrived, they refused to bring our belongings inside the house. My husband was home alone with three little children. The movers dropped everything at the base of our stairs, despite only a few steps leading to the first floor where we reside. After my husband went inside to call the company who had earlier promised that all our belongings will be moved inside at no cost, the staff turned around to tell him there was a cost determined by the movers if there is a stair case, and that it was hidden somewhere in the contract. My husband then stepped outside to negotiate the extra charge they claimed for stairs, only to find out that the movers had disappeared without a word. We were left to move all the heavy furniture ourselves.

We also discovered damaged items, including parts of our shoe rack, and missing pieces and items we couldn’t trace. But after such a long, stressful ordeal, we didn’t bother chasing it. We were just relieved to be done with Pegasus.

To top it off, several perishable food items were spoiled due to the unexpected month-long delay. We had packed and planned for the original timeline they gave us.

No customer should have to go through this. Poor communication, zero accountability, and no regard for customer. If you’re planning a move, do yourself a favor — sell your belongings and buy new ones rather than trusting this company.

If incompetence was a company, it would be Pegasus Van Lines

Move size: 2 Bedroom Home Service cost: $1500

The final price was a bit higher than I expected, but I understand it was due to the heavy items involved. Even so, my experience with this company was entirely positive. Every employee I interacted with was polite, responsible, and focused on doing the job right. All of my belongings were carefully wrapped, loaded, and unloaded without a single issue. There were no delays or slowdowns throughout the entire move. Overall, I’m very pleased with their service and would definitely recommend them.

Move size: 3 Bedroom Home Service cost: $2950

I have moved 3 times in my life, and I really wish I had known about Pegasus earlier. After two terrible experiences with other movers, this was my first time using this company. They were respectful of all my belongings, and everything arrived safely. The movers weren’t rushing, but they also didn’t waste time, it was the perfect pace to get the job done on time. At the end, everything was placed exactly where I asked. It was a very pleasant experience, and from now on, I’ll only use their services.

Move size: 3 Bedroom Home Service cost: $900

From the moment I contacted them for our long-distance move, I knew we were in good hands. The entire process was smooth and positive. We ended up having way more items than expected and had to request partial packing help at the last minute. We were truly grateful! The actual moving team was excellent, absolutely amazing. They handled everything professionally, with care, and were flexible throughout. They paid special attention to our more delicate items, which we really appreciated. Everything arrived in perfect condition. I give Pegasus Van Lines the highest marks possible!

Move size: 3 Bedroom Home Service cost: $8600

These movers recently relocated my wife and me from Kingston, ON to Montreal, QC. The team was fast, friendly, professional, and incredibly hardworking. They disassembled some of our larger furniture with ease, things I would have spent hours on looked like child’s play to them! I was truly impressed by their professionalism and the care they showed throughout the move. I will absolutely recommend them to all my friends and would use their services again without hesitation.

Move size: 2 Bedroom Home Service cost: $940

Nick Galanis was kind at first. Taking a deposit saying it would take about 10 days for delivery. No one showed on the day. I had to leave all my and my kids belongs behind to catch our flight. He screamed, insulted and demeaned me while I was in tears. He knew I had no one else to help. He refused to return my deposit throwing texts messages before in my face. He gaslights and cost us so much more money. He's a terrible rude man and reading all these other reviews online, he does this constantly to people. He needs to be shut down. Im going to the authorities and he wasnt bothered one bit by it. Its fraud and hes very untrustworthy.

Move size: 1 Bedroom Home Service cost: $200