Pegasus Vanlines

Pegasus delivered with 7 days delay a miserable moving service : every single piece of furniture arrived damaged broken, scratched, covered with greasy black dirt and even footprints on our couches. (value $8 500)

They did not provide any valid legal paper and even refused to communicate their address so that you can't send formal claims.

In response to a formal notice, they offered a ridiculous amount compared to the material prejudice, saying it is not included in the Terms and Conditions of the contract they never sent to us and we never accepted nor signed.

Their poor business practices have been reported to the CAM, the BBB and are now brought to the justice.

For all unfortunate customers : here is the address, as this is a legal information which should be on every of their documents.

Pegasus Van Lines

1377 the Queensway Unit 108

Toronto, ON M8Z 1T1

Move size: 4+ Bedroom Home Service cost: $8400

Whoever is reading this review please, please do not ever go near or engage this company. They will rip you off and not be honest with you at all.

What happened to us with their scam was that they did not weigh the truck empty. They only gave us a verbal weight that was a lot less then the actual truck weight.

That way the weight of the truck full

minus an estimated truck weight empty will result in a higher weight then actual. The final weight will then be inflated and you will pay more then you should.

They never will tell you that you must pay them before they unload at your new destination. We were unloaded on a Sunday so we had no access to banks.

Also we had a lot ot unnecessary damage to our furniture caused by their inexperienced movers.

When we sent photos of the damage and requested compensation we were denied and issued pages of fine print conditions that never were explained to us at the time.

In summary:

1. They do not weigh the truck empty and will estimate it's weight.

2. They insist on payment before they will unload.

3. They will send you their conditions and fine print after you experience any damage caused by the movers.

UNDER ANY CICUMSTANCES DO NOT HIRE THEM.

Move size: 4 Bedroom Home Service cost: $13000

I was moving from Montréal to Toronto & I paid the deposit of $200 & I had a set date for pick up and drop off. I went all the way to Montréal to pack up my things & move them into my new house in Toronto. I took time off work for this, the movers showed up & looked around then just left without saying nothing. blocked my number & I couldn’t get a hold of no one. I kept calling on another number & the mover guy answered and said I had to pay an extra fee charge of $300 but there was (4) steps that led to the front door. They canceled my move. Then told me they left for another pick up else where then I was told they will come back in a couple of hours. They wasted my time & I ended up getting a refund. scam!!! DON’T USE THEM!!!! USE YOUR MONEY ELSE WHERE!

Move size: 1 Bedroom Home Service cost: $200

Please do not use this company! Absolutely expensive and damaged furnitures with zero intentions of paying for the damage. I moved one bedroom and it costed around 2300. The guy named nick was dismissive when I asked him to prove his legitimacy. Then said I didn’t need to put any big furnitures in boxes and then proceeded to take money for the big boxes the movers brought. When my furnitures arrived, 3 were damaged beyond repair. When I filled in the claim forms, after more than a month they said they were not responsible for the damage. Trying to find ways to pursue them legally. In the mean time please use a different company.

Move size: 1 Bedroom Home Service cost: $2300

Stay away from this moving company and don’t believe a single word out of their salesman’s mouth – advice from a victim of scam.

Following is my bad experience with Pegasus Van Lines located in Etobicoke, Toronto. What I said here is truth, nothing but truth and I am legally responsible for every single word I said here. There are a lot in common in my and other people’s negative comments (e.g., no commitment to the confirmed moving date, worst communications, lies and false promises from the salesman, and no response nor any compensations for the lost and damaged personal items). Unfortunately, I alone experienced all of these negative practices above. In past 30 years, we have had several trans-Canada relocations but this is the worst moving company we have ever hired.

We had booked the 9:00 am of June 22 as moving date with Pegasus Van Lines 7 weeks in advance to move my household stuff from Alberta to Ontario through a salesman named ‘Nick Galanis’ who offered us what he described as “a room-to-room direct moving” at a competitive rate. I made it clear to him that June 22 is not a moveable deadline, as the possession of our sold house was June 23rd and we had to move out prior to 12 pm on that day. I also asked Nick specifically whether they do “consolidating” moving (meaning uploads and offloads numerous times before the delivery), he said ‘No” and even said that the shipment, once picked up, would be directly shipped to the destination and delivered in 5 – 8 business days even before our arrival if I chose to drive to Ontario. Everything seemed ok until June 19 when we got a call from a driver who told us that we had to re-schedule for the pickup, as he had to do a maintenance for his truck on that day. We also found from him it was not a direct moving as Nick promised. Since then I tried to contact Nick by email, phone and text messaging but in vain, no response at all. Then in the morning of the moving day (June 22), I finally got a chance to speak to Steve and expressed my concern. He was so defensive, rude and indifferent even threatened to cancel the pickup as a solution to our concern! At the end, the driver came at 5:00 pm and started uploading our items but he charged us extra $813 + taxes on handling fees and furniture packing, which Nick promised for free. We did not find out until 10 days after the pickup that they even did not do a long-distance truck moving. Instead, our stuffs, after sitting in their terminal for several days, were uploaded into a shipping container and sent to Ontario by train. For two weeks, there was no news about the shipment. So, I started to call but either no one answered the phone or put me on hold and then hung up on me. Finally on July 13, after 21 days waiting, our shipment arrived. The cost of the shipment was doubled, compared to the initial estimate. No credit card was accepted and all had to be paid in full prior to the delivery. The worst of all was that, in spite of extra charge of $813 we paid for handling and packing fees, our expensive and luxuriate (worth $5,000) solid-wood table set was severely damaged – the table base was broken in the middle, the edge of the table top was severely damaged, and one side chair’s leg was completely broken, not to mention the broken chinaware sets and scratches/damages here and there on the other furniture. In addition, 32 boxes and items were missing including two ladders, expensive clothes, cooking wares, valuable items, etc. We called, texted and emailed to Nick with the list of missing items and photos of damaged furniture. He promised to look into this but nothing happened since. The total estimated losses/damages were over $10,000. Ironically, after 3-month waiting when they finally processed the compensation for the loss/damages, they offered us only $103, which was only 1% of what we lost, as compensation. What a joke!

The lesson we learned is that don’t believe anything Nick promised you. What he promises is too good to be true. If you don’t want to experience the same disaster as we have gone through, stay away from this moving company like the plaque.

Move size: 3 Bedroom Home Service cost: $7210

This was the best moving experience for me in last years, even I used this company already for a few times in the past. If I could give them 10 stars I would! We hired them for their full packing and moving service and it was great. Everything I own was packed with care and arrived without a single scratch on anything. The crew was incredibly efficient, gracious, and patient. All this for about half of what some competitors had quoted us. From working with the team on a quote, the move date, to packing, loading the truck and unloading and unpacking again, these guys exceeded all my expectations. Hardworking, polite, and thorough - they are a very professional team that I truly couldn't recommend enough and will 100% hire them for my next move.

Move size: 3 Bedroom Home Service cost: $3250

Moving is one of the most difficult and stressful things but not with these guys. The were very efficient and careful with our items. First of all they were on time. They called ahead of time stated that they would arrive at 9:00am and I was impressed that they were on time. They were very nice, courteous, and respectful. The communication with the office was great as well. They are very helpful and willing to answer any questions you may have. Everyone definitely made our move a lot more smoother. I would definitely recommend this moving company to anyone and I would without hesitation use this company again

Move size: 3 Bedroom Home Service cost: $3850

Communication was terrible throughout the whole process, no answers when i called, no reply to email. Late for pick up AND Delivery by 4 days. The only time i was contacted was when they wanted more money! Nick didnt answer one call or email (yet hes the one in charge) non of the employees INCLUDING THE USLESS WOMEN WHO ASKED FOR PAYMENTS knew the policies or procedures. Once they had my stuff they charged me $2050 more the quoted (even though i was CLEARLY TOLD BY NICK THERE WOULD BE NO EXTRA FEES OR CHARGES UNLESS I WAS ABOVE MY WEIGHT). $5000 worth in claims and they are offering me $37.00. This company is a joke and are crooks. Clearly have no regard for peoples things and have zero integrity.

Move size: 2 Bedroom Home Service cost: $4200

First things first, I am missing some items that should be impossible to misplace like a corner piece of a bedframe and the hardware to attach it. It was shipped attached to the other part of the frame. They broke my office chair, lost a computer monitor.... It goes on...

Second, it took over 40 days to get my items. I was told 7-21... I was told usually 7-14 was to be expected. Not 40+ Days... And I wasn't expecting to be charged $200+ for "storage" when they attempted to show up with no notice on a weekend while I wasn't home.

I then was told another date and time, I waited and waited. Nothing. I was then told another time. Late. Not to mention the day they came to pick up my stuff they were supposed to show up in the afternoon but no one showed up until 11pm.

Now I'm waiting 8 weeks for them to "find" my items and was told to basically go away by the claims department. No communication from them since.

Run far. Run fast. Don't use.

Move size: 2 Bedroom Home Service cost: $2121

Pegasus Van Lines will be a company I will use again for future moves. They showed up on time when they said they would be there, with a courtesy call to let me know they were on their way. They were professional, quick, and careful with my belongings. They wrapped all the furniture in pads and plastic. They were quick and efficient. I was attracted to them because of their pricing and they lived up to what they quoted with no add-ons or surprises. I highly recommend them!

Move size: 3 Bedroom Home Service cost: $4650

Nick from sales was extremely helpful and attentive on answering all my questions and providing the quote. On the day of the move, all the members of the moving team were respectful and careful on packing all my belongings. Everything was packed extremely well and nothing was damaged on the way. My items got delivered within 4 days (including weekend) and the team informed me of the status of my delivery on every single step. Would use this company again with no hesitation.

Move size: 3 Bedroom Home Service cost: $3100