Pegasus Vanlines

Overall, I’m very happy with their service. We were told the movers would arrive between 8 and 9 am, but they showed up at 9:40 am. While it wasn’t the best start, they immediately got to work once they arrived. The team was fast, efficient, and very professional, clearly skilled at what they do! Our initial frustration quickly turned into delight. The movers and the company’s representatives were so outstanding that we won’t lower the rating over a minor delay. Many thanks for turning this into such a positive experience!

Move size: 4 Bedroom Home Service cost: $1500

Our household items were picked up in Ontario on June 21, with full payment made by June 23 (Invoice PS2357). We were promised a 4–6 day delivery timeframe to Manitoba by Nick. Instead, our belongings arrived over a month later — on July 21 — without a single apology or proper update. The lack of communication and transparency was shocking.

To make matters worse, when the movers finally arrived, they refused to bring our belongings inside the house. My husband was home alone with three little children. The movers dropped everything at the base of our stairs, despite only a few steps leading to the first floor where we reside. After my husband went inside to call the company who had earlier promised that all our belongings will be moved inside at no cost, the staff turned around to tell him there was a cost determined by the movers if there is a stair case, and that it was hidden somewhere in the contract. My husband then stepped outside to negotiate the extra charge they claimed for stairs, only to find out that the movers had disappeared without a word. We were left to move all the heavy furniture ourselves.

We also discovered damaged items, including parts of our shoe rack, and missing pieces and items we couldn’t trace. But after such a long, stressful ordeal, we didn’t bother chasing it. We were just relieved to be done with Pegasus.

To top it off, several perishable food items were spoiled due to the unexpected month-long delay. We had packed and planned for the original timeline they gave us.

No customer should have to go through this. Poor communication, zero accountability, and no regard for customer. If you’re planning a move, do yourself a favor — sell your belongings and buy new ones rather than trusting this company.

If incompetence was a company, it would be Pegasus Van Lines

Move size: 2 Bedroom Home Service cost: $1500

The final price was a bit higher than I expected, but I understand it was due to the heavy items involved. Even so, my experience with this company was entirely positive. Every employee I interacted with was polite, responsible, and focused on doing the job right. All of my belongings were carefully wrapped, loaded, and unloaded without a single issue. There were no delays or slowdowns throughout the entire move. Overall, I’m very pleased with their service and would definitely recommend them.

Move size: 3 Bedroom Home Service cost: $2950

I have moved 3 times in my life, and I really wish I had known about Pegasus earlier. After two terrible experiences with other movers, this was my first time using this company. They were respectful of all my belongings, and everything arrived safely. The movers weren’t rushing, but they also didn’t waste time, it was the perfect pace to get the job done on time. At the end, everything was placed exactly where I asked. It was a very pleasant experience, and from now on, I’ll only use their services.

Move size: 3 Bedroom Home Service cost: $900

From the moment I contacted them for our long-distance move, I knew we were in good hands. The entire process was smooth and positive. We ended up having way more items than expected and had to request partial packing help at the last minute. We were truly grateful! The actual moving team was excellent, absolutely amazing. They handled everything professionally, with care, and were flexible throughout. They paid special attention to our more delicate items, which we really appreciated. Everything arrived in perfect condition. I give Pegasus Van Lines the highest marks possible!

Move size: 3 Bedroom Home Service cost: $8600

These movers recently relocated my wife and me from Kingston, ON to Montreal, QC. The team was fast, friendly, professional, and incredibly hardworking. They disassembled some of our larger furniture with ease, things I would have spent hours on looked like child’s play to them! I was truly impressed by their professionalism and the care they showed throughout the move. I will absolutely recommend them to all my friends and would use their services again without hesitation.

Move size: 2 Bedroom Home Service cost: $940

Nick Galanis was kind at first. Taking a deposit saying it would take about 10 days for delivery. No one showed on the day. I had to leave all my and my kids belongs behind to catch our flight. He screamed, insulted and demeaned me while I was in tears. He knew I had no one else to help. He refused to return my deposit throwing texts messages before in my face. He gaslights and cost us so much more money. He's a terrible rude man and reading all these other reviews online, he does this constantly to people. He needs to be shut down. Im going to the authorities and he wasnt bothered one bit by it. Its fraud and hes very untrustworthy.

Move size: 1 Bedroom Home Service cost: $200

Pegasus Van Lines were the absolute best movers I’ve ever used around GTA! Nick was super communicative and helpful with any and all questions or concerns. The movers were kind and respectful, worked super fast, and took care of all my belongings and furniture like pros. No damages or scratches like other movers have given me. They also were pros about dealing with people parking in my moving permit area and rolled with it. I will recommend them to anyone moving in GTA.

Move size: 3 Bedroom Home Service cost: $1000

Pegasus made my move as easy as it could possibly be. They provided very accurate information and timing. I received a call 24 hours before the move and another one just 1 hour before the movers arrived. The team did a great job and worked hard to complete the move within the three-hour timeframe, which was the initial estimate. The office representative Nick walked me through the paperwork quickly and professionally, answering all my questions thoroughly. I definitely recommend them.

Move size: 2 Bedroom Home Service cost: $1000

I got bamboozled, when I first made contact with Pegasus Vanlines, everything went well, the customer service was great, and I was told everything that I wanted to hear. I was told it was going to take two weeks to get my items delivered, no problem, I was told I only had to pay the deposit on booking, and then the balance in delivery, great. The movers that came to pick up my items were great, they were friendly, respectful, they handled my items with care, they labelled everything and packed everything neatly in their truck, that was the end of the great service. The very next morning I received an email with their invoice attached, I thought that they were just letting me know how much my move was going to cost now that they had weighed my items, mind you the invoice was for $970 more than my original quote, I didn't have the means to weigh my items myself, so I had to go off of what they said, no problem. About 20 minutes after I received the invoice, someone from "accounting" called to find out how I would like to pay my invoice since I needed to pay before they shipped my items, I told them that is not what I was told when I booked the service, they told me that the contract that I signed when they picked up my items says that payment is due on receipt of their invoice and they are not going to ship my items until I paid, I explained to them that I wouldn't be getting payment for the move until I reached the destination as my company was paying for the move, they reiterated that they would not ship my items until they received payment in full.

I called them back a couple of days later to provide them with a credit card for payment, they told me that they do not accept credit cards for the cost of the move, only for the deposit. She then informed me that my items have already been shipped, so I couldn't even go and retrieve my things and figure out another solution. They called three more times looking for payment even though I explained to them that since they do not take credit card, I would have to wait until I arrived in BC to pay them the way they want because as stated before, my employer was paying for my move, she said okay. When I made it to BC, I paid the invoice and was told my items would be delivered the day after I paid the invoice. It has been more than two weeks and I am still waiting for my items to be delivered, when I called their dispatch, they told me that my destination was too far and they didn't have any trucks coming my way and they do not know when I will be able to get my items delivered even though they had the delivery address from day one. So they have now had my items for a month and I have no idea when I will actually see my things again.

Save yourself the headache and stress, DO NOT USE THEM!!

Move size: Studio Service cost: $2900

This is absolutely the worst company ever! Two months and 15,000 later we have still not received our belongings. We are out so much money due to their negligence of delaying repeatedly, not to mention having to shift our work schedules continually. They are a bait and switch bunch of scammers and I do believe the positive reviews are written by them. Nick told us he would discard of our belongings if the balance wasn’t paid in full even though it was said that payment was due upon delivery. He is extremely rude, unprofessional and condescending. Over two months later we still do not have our belongings and there is no urgency to get them to us. We have also had to purchase new items as we have not had access to ours. At this point this is bordering on theft, as they have been paid in full for well over two weeks.

Move size: 3 Bedroom Home Service cost: $15000