Pegasus Vanlines

I got bamboozled, when I first made contact with Pegasus Vanlines, everything went well, the customer service was great, and I was told everything that I wanted to hear. I was told it was going to take two weeks to get my items delivered, no problem, I was told I only had to pay the deposit on booking, and then the balance in delivery, great. The movers that came to pick up my items were great, they were friendly, respectful, they handled my items with care, they labelled everything and packed everything neatly in their truck, that was the end of the great service. The very next morning I received an email with their invoice attached, I thought that they were just letting me know how much my move was going to cost now that they had weighed my items, mind you the invoice was for $970 more than my original quote, I didn't have the means to weigh my items myself, so I had to go off of what they said, no problem. About 20 minutes after I received the invoice, someone from "accounting" called to find out how I would like to pay my invoice since I needed to pay before they shipped my items, I told them that is not what I was told when I booked the service, they told me that the contract that I signed when they picked up my items says that payment is due on receipt of their invoice and they are not going to ship my items until I paid, I explained to them that I wouldn't be getting payment for the move until I reached the destination as my company was paying for the move, they reiterated that they would not ship my items until they received payment in full.

I called them back a couple of days later to provide them with a credit card for payment, they told me that they do not accept credit cards for the cost of the move, only for the deposit. She then informed me that my items have already been shipped, so I couldn't even go and retrieve my things and figure out another solution. They called three more times looking for payment even though I explained to them that since they do not take credit card, I would have to wait until I arrived in BC to pay them the way they want because as stated before, my employer was paying for my move, she said okay. When I made it to BC, I paid the invoice and was told my items would be delivered the day after I paid the invoice. It has been more than two weeks and I am still waiting for my items to be delivered, when I called their dispatch, they told me that my destination was too far and they didn't have any trucks coming my way and they do not know when I will be able to get my items delivered even though they had the delivery address from day one. So they have now had my items for a month and I have no idea when I will actually see my things again.

Save yourself the headache and stress, DO NOT USE THEM!!

Move size: Studio Service cost: $2900

This is absolutely the worst company ever! Two months and 15,000 later we have still not received our belongings. We are out so much money due to their negligence of delaying repeatedly, not to mention having to shift our work schedules continually. They are a bait and switch bunch of scammers and I do believe the positive reviews are written by them. Nick told us he would discard of our belongings if the balance wasn’t paid in full even though it was said that payment was due upon delivery. He is extremely rude, unprofessional and condescending. Over two months later we still do not have our belongings and there is no urgency to get them to us. We have also had to purchase new items as we have not had access to ours. At this point this is bordering on theft, as they have been paid in full for well over two weeks.

Move size: 3 Bedroom Home Service cost: $15000

I recently hired this moving firm for my cross-country move, and I couldn't be any happier with the level of service delivered. The team was timely and did an excellent job in making sure that my belongings were carefully packed and secured throughout the movement. They were very neat when handling fragiles and even dismantled and reassembled things with precision. It amazed me how they were vigilant and very professional in all they did. I highly recommend their services to any individual in need of a reliable moving firm.

Move size: 4 Bedroom Home Service cost: $8000

I had never used a moving company before, so past moves were always stressful and time-consuming. This time, everything was different. The team worked hard to make the process smooth and stress-free. Their communication was excellent, and every detail was handled professionally. Even before moving day, the staff was responsive and helpful, answering all my questions without wasting time or asking unnecessary things. I really appreciated how efficient and respectful the back office was. Pegasus did a great job. Highly recommended!

Move size: 3 Bedroom Home Service cost: $1200

Don’t trust in any of these positive reviews! This company is NOT SAFE at all! They disappeared with my belongings! They picked up my belongings in Surrey/BC on April 23rd and were supposed to deliver in up to 12 days in Montreal. After pick up they disappeared, didn’t respond any of my emails, neither calls, 4 days ago they called me to say I had to pay the remaining balance on that day so they’d deliver my stuff yesterday. I paid, so guess what? They disappeared! No calls, no one answered the phone anymore, they simply DISAPPEARED with all my belongings! DON’T TRUST THEM! I’ll certainly sue them!!! I have proof of everything!!!

Move size: Studio Service cost: $850

It has been eight weeks since our thousand pounds of belongings was picked up from Victoria for a move to Ottawa our pick up date was rescheduled twice and the delivery date is yet to happen. I can’t get in touch with anybody. Nobody is returning my calls or emails. No one is answering the phones. This has been the most frustrating experience of my life. We’ve been given seven potential delivery dates, and although I tried to refuse to pay the balance until the goods were delivered, I was told they couldn’t set up another delivery date until it was paid in full. That was four weeks ago and we still don’t have our belongings.

Move size: Studio Service cost: $1300

Don't hire with this company. Owner Nick will give you a time frame of delivery, it was double with no explanation. He even requested me to give positive feedback to other potential customers. They take your money quickly n will not answer calls to see why our belongings are not at the destination. It's on it way yet Air tag states no movement for over 2 weeks. Items were damage, lost n extra fee to bring in apartment $300 with 42 ft extra distance. Do not hire this company, not even a one star

Move size: 1 Bedroom Home Service cost: $4300

I was to move from Saskatchewan to ON. I read the reviews and went with this company. BIG mistake!! They scheduled me on May 10/22 and I had packed and waited. I called the company at 7am to confirm and was told to expect the driver by 11am. I was told to call the driver, only for the driver to say he was not scheduled till weekend. Highly disappointed as I had bought my flight tickets to move. I was stranded with having to deal with an alternative.

The company representative was very nonchalant and seem to already know about the mess up!

I had to ask for my refund cos I was very unhappy With the company’s integrity and zero accountability!

Move size: 2 Bedroom Home Service cost: $200

We wanted to hire an interprovincial moving company that we could trust to see the move through from destination to arrival with no hiccups or gotcha overages. Nick, the salesman, was quite convincing that we could scope the cost ahead of time for everything other than the weight of the cargo. At our destination, the crew left furniture on the bottom floor, threatened to charge us for having to climb a small flight of stairs, and overall quibbled about reassembling furniture. After the move, we politely asked some degree of restitution from Nick and from a Steve, who reacted with hostility from the jump. We wanted them to send a small team to move some of the furniture left on the bottom floor to the top floor. We did not ask for any money back. Pegasus is exactly the moving company you want to avoid. Once the cargo is loaded you will be told credit cards aren't acceptable forms of payment and the quality of service will be dictated by the crew on the ground. You WILL be left with an incomplete move if you go with Pegasus.

Move size: 3 Bedroom Home Service cost: $3200

If you want my opinion based on my personal experience with Pegasus Vanlines, the only moving you need to do if you are considering using this bunch is: MOVE AWAY ON A DEAD RUN!

Nick provides great promises and incredible price quotes, but at the same time, does all he can to avoid providing a legit contract with his name on it. Calls take forever to be returned with no end of excuses . Even their deposit transaction receipt simply says MOVING EXPENCE. No addresses, no business numbers, no telephone numbers … ZIP!

Calls to other interprovincial movers from Ontario to Alberta revealed that no one has actually heard of them and no one recalls seeing any of their trucks on the road. Googling shows they HAD two addresses (of a sort) one in Texas and one in Toronto area, but both are discretely noted as being ‘Permanently closed’.

Are they legit or a scam? I don’t know, but my ‘alarm bells’ went off and I didn’t give them the chance to prove either. I get the impression that of the 70+ reviews they show, the majority are penned by the company itself. On the other hand, the reviews that are done by their dissatisfied clients have a serious air of truth to them that is hard to ignore.

Remember – if it sounds too good to be true – it more than likely IS. I strongly recommend you not consider this ‘company’.

Move size: 3 Bedroom Home Service cost: $650000

Fortunately I checked back here to see if any reviews had appeared from other clients since I made the initial booking. I was shocked to see a handful of one-star reviews in a span of several days.

My move was scheduled for June 30 at 11am, I did not receive the call the day before as promised by Nick, and when I called at 10:30am -- thirty minutes before they were scheduled to appear -- another member of staff claimed an email was sent to me asking to reschedule for after July 2. I had looked and been checking every week since I booked the move, did a search of my inbox and spam folder, there was nothing there.

Being forewarned by other recent reviews that there was a possibility my belongings would go missing for 10+ days and they'd be non-responsive, I cancelled without hesitation as they already broke two commitments before even touching my belongings. I feel I have dodged a bullet, and I am fortunate I have the ability to schedule a later move with a different company. If I were a renter with a strict move-out date, I'd have been screwed. They never did confirm an arrival date in writing, so it was likely the 'about 24 hour' turnaround time from NB to QC was a bluff, based on other feedback I see..

It's important to note they are not certified by the Canadian Association of Movers, which only associates with reputable and trustworthy companies. Please use their website as a resource to find legitimate moving companies as well as fraud alerts, as fraudulent moving companies are spiking especially in Toronto. I fear this company may be one of them.

The only positives I can report is that my 200.00 deposit has been posted as a credit back to my card as promised after my cancellation, which really is the bare minimum.

Move size: Studio Service cost: $2400

On the 21st of June, Nick Galanis collected my deposit of $200. His company contacted me in response to a request that I made on moveit.ca. I advised him that my family and I are relocating to Ontario on the 30th of June. We had our flights booked and needed to have our items shipped. He assured me that the movers would pick up our items of the 27th June and they would arrive to us on the 2nd of July.

He also assured us that the day before the movers come, they will call to schedule a time. We did not receive a call on the 26th. On the 27th, I called Nick from Pegasus Van Lines at 8:05am and asked what time could we anticipate the movers. He said he would check and call back. He did not. We called him back at noon. He assured us the movers would be there between 3:00-5:00pm. When no one showed up, I called back after 5:00pm. He said that he had left the office and would check into it.

A lady called from Pegasus Van Lines stating that the truck was full and they would like to cancel for today, but rebook us for the 1st of 3rd of July. I told them that was unacceptable. As I told Nick, we have to be out of our home

in Manitoba before the end of the month, and we have flights booked for the 30th of June.

They had multiple opportunities to advice us of this before end of business day when they were expected to show up. They did not provide reasonable notice that would have allowed us to make alternative arrangements. Now we are faced with a predicament that will seemingly have a negative domino effect.

If you have experienced a similar situation with this company. I implore you to speak with a Lawyer about breach of contract. Especially of you’ve been severely inconvenienced.

Move size: 2 Bedroom Home Service cost: $1350

We moved from Ste Anne Manitoba to Ottawa after I completed a quote request online. Within 5 minutes, I got a call from Nick or Nicholas with my quote, asking when I wanted to move, etc. I read the reviews and went with this company. WORSE DECISION OF MY LIFE!!

I booked with them, provided a deposit for $200 and scheduled the pickup from Jun-10 and the Delivery for Jun-18. The company call me and pick my belongings on the day and time. The truck was not of the company that I hired. They came without any tools to dissemble the furniture, but other than that, everything went smooth.

Two days before the date (Jun-16) of the arrival, I called them to confirm the time to schedule the elevator, but no answer. I called several times. I called the company and got on hold of Grace, who informed me that my belongings were scheduled for July 18. I told her that was impossible because when I talked with Nick, I informed him when I needed my belongings and then we scheduled the pickup date. I decided to speak with nick, Who was the person who made the schedule, So I used another number to call, and Nick picked up right away (probably assuming a new sale) but told me that I had called four times and he won’t talk with me again.

The manager called me on the new number and started yelling at me, contacted me layer and accused them of harassment because I called four times to his employee. It was the worst call that I have received in My life. He was very aggressive, and I asked to get my belongings back because I won’t do business with him again.

He told me to get my belongings back. I needed to pay 50% of the price even though my belongings were still in Manitoba, and I hung up the phone on my face.

I started to talk with Grace by email, and she was lovely and tried to solve my problem, so I decided to continue the move. She promises me that my belongings will be delivered on Jul-01.

I asked many questions in the email, and they said I could not pay by credit card. However, the account will send the invoice when my belongings arrive in Toronto. They send the invoice 30% above the estimated. I paid, and they scheduled the delivery.

WE SLEPT on the Floor for more than a month.

All mattresses got all mould and with a bad odour that I need to but on garbage. My belongings were very damaged; I guess they through on the truck.

Move size: 3 Bedroom Home Service cost: $3382

Worst experience. First they were late then after I was told all I had to do was pack my boxes upon thir arrival I was told that it was $45 per item. When I called to question it I was told I didn't say that not my fault you didn't pack your things don't have to move your stuff. I had to be out that day and he knew it My question how do you pack a sofa. They smashed glass before loading it on the truck and would not admit to it. I was not told about all charges. I was charged $200 for being outside of Toronto and $50 for weighing the load. It cost me almost $7000 I was quoted $3000. I was told delivery would be in a week it was over a month. Every time I called I was told 10 days. The last time I was told people that moved in June are still waiting you can wait. When I finally received my stuff there was thousands of dollars in missing and damaged items. I was harassed for proof of payment even after I sent it that's all they seem to care about. When I put a claim in I was told make a list we pay by the pound. I ask you how do you replace everything when you are paid by the pound. He is very nice until he receives your deposit. Beware if you still choose to use this company prepare yourself to wait atleast a month to get your belongings. My mobility items were also on the truck because I couldn't fit them in the car nothing matters to them other than if you have the money when they get there whenever they decide to show up.

Move size: 2 Bedroom Home Service cost: $6700