Pegasus Vanlines

Pegasus Van Lines were the absolute best movers I’ve ever used around GTA! Nick was super communicative and helpful with any and all questions or concerns. The movers were kind and respectful, worked super fast, and took care of all my belongings and furniture like pros. No damages or scratches like other movers have given me. They also were pros about dealing with people parking in my moving permit area and rolled with it. I will recommend them to anyone moving in GTA.

Move size: 3 Bedroom Home Service cost: $1000

Pegasus made my move as easy as it could possibly be. They provided very accurate information and timing. I received a call 24 hours before the move and another one just 1 hour before the movers arrived. The team did a great job and worked hard to complete the move within the three-hour timeframe, which was the initial estimate. The office representative Nick walked me through the paperwork quickly and professionally, answering all my questions thoroughly. I definitely recommend them.

Move size: 2 Bedroom Home Service cost: $1000

I got bamboozled, when I first made contact with Pegasus Vanlines, everything went well, the customer service was great, and I was told everything that I wanted to hear. I was told it was going to take two weeks to get my items delivered, no problem, I was told I only had to pay the deposit on booking, and then the balance in delivery, great. The movers that came to pick up my items were great, they were friendly, respectful, they handled my items with care, they labelled everything and packed everything neatly in their truck, that was the end of the great service. The very next morning I received an email with their invoice attached, I thought that they were just letting me know how much my move was going to cost now that they had weighed my items, mind you the invoice was for $970 more than my original quote, I didn't have the means to weigh my items myself, so I had to go off of what they said, no problem. About 20 minutes after I received the invoice, someone from "accounting" called to find out how I would like to pay my invoice since I needed to pay before they shipped my items, I told them that is not what I was told when I booked the service, they told me that the contract that I signed when they picked up my items says that payment is due on receipt of their invoice and they are not going to ship my items until I paid, I explained to them that I wouldn't be getting payment for the move until I reached the destination as my company was paying for the move, they reiterated that they would not ship my items until they received payment in full.

I called them back a couple of days later to provide them with a credit card for payment, they told me that they do not accept credit cards for the cost of the move, only for the deposit. She then informed me that my items have already been shipped, so I couldn't even go and retrieve my things and figure out another solution. They called three more times looking for payment even though I explained to them that since they do not take credit card, I would have to wait until I arrived in BC to pay them the way they want because as stated before, my employer was paying for my move, she said okay. When I made it to BC, I paid the invoice and was told my items would be delivered the day after I paid the invoice. It has been more than two weeks and I am still waiting for my items to be delivered, when I called their dispatch, they told me that my destination was too far and they didn't have any trucks coming my way and they do not know when I will be able to get my items delivered even though they had the delivery address from day one. So they have now had my items for a month and I have no idea when I will actually see my things again.

Save yourself the headache and stress, DO NOT USE THEM!!

Move size: Studio Service cost: $2900

This is absolutely the worst company ever! Two months and 15,000 later we have still not received our belongings. We are out so much money due to their negligence of delaying repeatedly, not to mention having to shift our work schedules continually. They are a bait and switch bunch of scammers and I do believe the positive reviews are written by them. Nick told us he would discard of our belongings if the balance wasn’t paid in full even though it was said that payment was due upon delivery. He is extremely rude, unprofessional and condescending. Over two months later we still do not have our belongings and there is no urgency to get them to us. We have also had to purchase new items as we have not had access to ours. At this point this is bordering on theft, as they have been paid in full for well over two weeks.

Move size: 3 Bedroom Home Service cost: $15000

I recently hired this moving firm for my cross-country move, and I couldn't be any happier with the level of service delivered. The team was timely and did an excellent job in making sure that my belongings were carefully packed and secured throughout the movement. They were very neat when handling fragiles and even dismantled and reassembled things with precision. It amazed me how they were vigilant and very professional in all they did. I highly recommend their services to any individual in need of a reliable moving firm.

Move size: 4 Bedroom Home Service cost: $8000

I had never used a moving company before, so past moves were always stressful and time-consuming. This time, everything was different. The team worked hard to make the process smooth and stress-free. Their communication was excellent, and every detail was handled professionally. Even before moving day, the staff was responsive and helpful, answering all my questions without wasting time or asking unnecessary things. I really appreciated how efficient and respectful the back office was. Pegasus did a great job. Highly recommended!

Move size: 3 Bedroom Home Service cost: $1200

Don’t trust in any of these positive reviews! This company is NOT SAFE at all! They disappeared with my belongings! They picked up my belongings in Surrey/BC on April 23rd and were supposed to deliver in up to 12 days in Montreal. After pick up they disappeared, didn’t respond any of my emails, neither calls, 4 days ago they called me to say I had to pay the remaining balance on that day so they’d deliver my stuff yesterday. I paid, so guess what? They disappeared! No calls, no one answered the phone anymore, they simply DISAPPEARED with all my belongings! DON’T TRUST THEM! I’ll certainly sue them!!! I have proof of everything!!!

Move size: Studio Service cost: $850

DO NOT USE THESE MOVERS. If I could rate them no stars I would. HORRIBLE MOVERS. We moved from Ontario to New Brunswick. They came to get our stuff and charged us double what we were quoted, told us to pay or find someone else the night before we had to leave Ontario. We waited 2 weeks for our belongings and when we called to ask for a date they would arrive the owner , Nick, asked my mom what the F was wrong with her and continued to tell her to F off when she asked questions about our stuff. When they finally did show up they told us it would be an extra $300 to move our stuff from the truck into the house or they would just leave it all on our front lawn. We had heavy furniture and antiques as well as a fridge so me moving it in on my own was not going to happen. I have yet to go through everything but I am missing over $200 worth of gel nail polish so far and we have one box that had something break and leak in. All in all this has been a horrendous experience and this company is extremely unprofessional.

Move size: 3 Bedroom Home Service cost: $6000

If I could give this company a 0-star rating, I would. They are by far one of the worst service providers in the market. I booked my load from Calgary to Kitchener a month in advance of my move-out date (end of November 2024), paid the booking fee, and waited patiently for the moving day. I even checked in with them a week prior to confirm everything was on track. The agent I dealt with, Nick G., was initially responsive and polite—clearly trying to secure my business. That professionalism disappeared as soon as the moving day arrived.

On the scheduled day, I was informed that the driver wouldn’t arrive until after 4 PM because he had another load. I explained that this wasn’t feasible since I needed time to clean the house and leave. Suddenly, they changed their story and said the driver would arrive in 20 minutes instead, around 10 AM. It felt like they were scrambling to fix their mistakes.

After my belongings were picked up, I was *never* informed that they would hold my load until they found additional loads heading to Ontario. Shockingly, they ended up holding my belongings for an entire month! A **month**—completely unacceptable. To make matters worse, I’ve used another moving company in the past during snowy February, and they delivered my load in just 10 days.

When I followed up after two weeks, their manager, Brian, was incredibly rude and argumentative. He told me they didn’t have enough loads to justify the trip and that it would take another two weeks. Meanwhile, I had flown to Kitchener with just two pairs of clothes and the same pair of snow boots. Living like that for over a month was a nightmare.

When I tried to reach out to Nick for answers, he was dismissive, telling me to call the office because he didn’t have any information. Their excuse for the delay? They gave me a "cheaper rate." In reality, the rate wasn’t even that cheap—60 cents per pound compared to another provider I later used for 65 cents.

I emailed their higher-ups to raise my concerns, but unsurprisingly, I never received a response. Their customer service is appalling, and their lack of accountability is shocking.

Bottom Line... Avoid this company unless you’re okay with waiting indefinitely for your belongings and dealing with rude, unreliable staff. Their lack of communication, honesty, punctuality, and professionalism makes them one of the worst companies in the business. Even their accounting team was a nightmare to deal with. Do yourself a favor and go elsewhere.

Move size: 3 Bedroom Home Service cost: $6200

They arrived on the first day and packed everything up. On the second day, they loaded the two trucks. The third day was spent driving the 7 hours to our new home, and on the fourth day, they unloaded everything. It was so reassuring to know exactly what to expect each day. They handled our belongings with great care and went above and beyond to make sure everything was placed exactly where I wanted it in the new house. The packing was done really well. Working with Nick to set up the plan was a great experience. I would definitely use them again without hesitation!

Move size: 4+ Bedroom Home Service cost: $5800