Pegasus Vanlines

I recently hired this moving firm for my cross-country move, and I couldn't be any happier with the level of service delivered. The team was timely and did an excellent job in making sure that my belongings were carefully packed and secured throughout the movement. They were very neat when handling fragiles and even dismantled and reassembled things with precision. It amazed me how they were vigilant and very professional in all they did. I highly recommend their services to any individual in need of a reliable moving firm.

Move size: 4 Bedroom Home Service cost: $8000

I had never used a moving company before, so past moves were always stressful and time-consuming. This time, everything was different. The team worked hard to make the process smooth and stress-free. Their communication was excellent, and every detail was handled professionally. Even before moving day, the staff was responsive and helpful, answering all my questions without wasting time or asking unnecessary things. I really appreciated how efficient and respectful the back office was. Pegasus did a great job. Highly recommended!

Move size: 3 Bedroom Home Service cost: $1200

It has been eight weeks since our thousand pounds of belongings was picked up from Victoria for a move to Ottawa our pick up date was rescheduled twice and the delivery date is yet to happen. I can’t get in touch with anybody. Nobody is returning my calls or emails. No one is answering the phones. This has been the most frustrating experience of my life. We’ve been given seven potential delivery dates, and although I tried to refuse to pay the balance until the goods were delivered, I was told they couldn’t set up another delivery date until it was paid in full. That was four weeks ago and we still don’t have our belongings.

Move size: Studio Service cost: $1300

Don't hire with this company. Owner Nick will give you a time frame of delivery, it was double with no explanation. He even requested me to give positive feedback to other potential customers. They take your money quickly n will not answer calls to see why our belongings are not at the destination. It's on it way yet Air tag states no movement for over 2 weeks. Items were damage, lost n extra fee to bring in apartment $300 with 42 ft extra distance. Do not hire this company, not even a one star

Move size: 1 Bedroom Home Service cost: $4300

Used them for a move. It would have been smarter to have sold my stuff and purchased new. Unfortunately zero star was not an option; let alone negative stars. The list of costs associated with replacing what was broken or stolen has reached between $25-30,000 Canadian dollars. This company seems intent on financially destroying their customers.

1.) Destroyed family heirlooms.

2.) Damaged the walls of the house we were selling. Did not put any care into moving out of the home. I had to spend 3 days fixing holes and repainting before the buyers were satisified. Pegasus refused to take responsibility for their actions.

3.) Once this happened ask them not to bring the same mover to our new home. That mover started calling my wife at ungodly hours verbally harassing her about my statement. I told him to pound sand and blocked his number. Reported this to Pegasus. They ensure me the matter would be dealt with.

4.) Was told they would bring material in one shot on X date. They did not show up until 3 weeks later after numerous calls and no responses. I end up having to block my number in order to get in touch with them. Also part of the stuff came in one move, the other part came 3 weeks later. We moved in the winter.. Guess which part came with my snowblower and winter supplies?

Absolutely bonkers.

5.) Low and behold; HARASSING mover was part of the team that dropped off my stuff.

6.) Stuff that was dropped off was severly damaged. A non comprehensive list of stuff broken beyond repair:

a.) High end TV

b.) King bed and mattress --> They rolled up a high end king mattress so that the springs were busted when it showed up. The bed-frame had missing pieces and broken supports for both the king and queen sets.

c.) Family dressers and hope chest

d.) Handyman tools --> router, mitre saw

e.) Lawnmower

f.) Children's outdoor toys

g.) Exercise equipment like bikes, treadmill, etc.

7.) Magically new supplies such as baby formula, diapers, etc. that were still in the box went "missing". Anything that was still in original boxing and had not been opened was not found when they showed up.

8.) We were told that the movers would move the boxes into the proper parts of the house. That was a lie. The movers refused to leave clearly labelled boxes in the corresponding room and were told that was an additional fee that was not agreed upon prior when discussing.

9.) They would not respect my wife and her answers. The movers would not accept anything my wife said and would only accept the statement if it came from me. While I was working on a variety of other tasks my wife would continually come to find me to take the phone to confirm that what she said was accurate. When they showed up it was quickly evident they were not going to listen to her and as such our planned division of work to get the family ready for moving was thrown away. The "men" that came were traditional Muslims and showed my wife absolutely no respect. This is something she dealt with in the past as a teacher in an Islamic school so it was quickly evident what was going on.

10.) DO NOT USE THIS COMPANY!!!! STICKING NAILS IN YOUR EYEBALLS WOULD BE MORE ENJOYABLE AND HAVE A BETTER SUCCESS RATIO!

Move size: 4 Bedroom Home Service cost: $26000

I was to move from Saskatchewan to ON. I read the reviews and went with this company. BIG mistake!! They scheduled me on May 10/22 and I had packed and waited. I called the company at 7am to confirm and was told to expect the driver by 11am. I was told to call the driver, only for the driver to say he was not scheduled till weekend. Highly disappointed as I had bought my flight tickets to move. I was stranded with having to deal with an alternative.

The company representative was very nonchalant and seem to already know about the mess up!

I had to ask for my refund cos I was very unhappy With the company’s integrity and zero accountability!

Move size: 2 Bedroom Home Service cost: $200

We wanted to hire an interprovincial moving company that we could trust to see the move through from destination to arrival with no hiccups or gotcha overages. Nick, the salesman, was quite convincing that we could scope the cost ahead of time for everything other than the weight of the cargo. At our destination, the crew left furniture on the bottom floor, threatened to charge us for having to climb a small flight of stairs, and overall quibbled about reassembling furniture. After the move, we politely asked some degree of restitution from Nick and from a Steve, who reacted with hostility from the jump. We wanted them to send a small team to move some of the furniture left on the bottom floor to the top floor. We did not ask for any money back. Pegasus is exactly the moving company you want to avoid. Once the cargo is loaded you will be told credit cards aren't acceptable forms of payment and the quality of service will be dictated by the crew on the ground. You WILL be left with an incomplete move if you go with Pegasus.

Move size: 3 Bedroom Home Service cost: $3200

On the 21st of June, Nick Galanis collected my deposit of $200. His company contacted me in response to a request that I made on moveit.ca. I advised him that my family and I are relocating to Ontario on the 30th of June. We had our flights booked and needed to have our items shipped. He assured me that the movers would pick up our items of the 27th June and they would arrive to us on the 2nd of July.

He also assured us that the day before the movers come, they will call to schedule a time. We did not receive a call on the 26th. On the 27th, I called Nick from Pegasus Van Lines at 8:05am and asked what time could we anticipate the movers. He said he would check and call back. He did not. We called him back at noon. He assured us the movers would be there between 3:00-5:00pm. When no one showed up, I called back after 5:00pm. He said that he had left the office and would check into it.

A lady called from Pegasus Van Lines stating that the truck was full and they would like to cancel for today, but rebook us for the 1st of 3rd of July. I told them that was unacceptable. As I told Nick, we have to be out of our home

in Manitoba before the end of the month, and we have flights booked for the 30th of June.

They had multiple opportunities to advice us of this before end of business day when they were expected to show up. They did not provide reasonable notice that would have allowed us to make alternative arrangements. Now we are faced with a predicament that will seemingly have a negative domino effect.

If you have experienced a similar situation with this company. I implore you to speak with a Lawyer about breach of contract. Especially of you’ve been severely inconvenienced.

Move size: 2 Bedroom Home Service cost: $1350

If you want my opinion based on my personal experience with Pegasus Vanlines, the only moving you need to do if you are considering using this bunch is: MOVE AWAY ON A DEAD RUN!

Nick provides great promises and incredible price quotes, but at the same time, does all he can to avoid providing a legit contract with his name on it. Calls take forever to be returned with no end of excuses . Even their deposit transaction receipt simply says MOVING EXPENCE. No addresses, no business numbers, no telephone numbers … ZIP!

Calls to other interprovincial movers from Ontario to Alberta revealed that no one has actually heard of them and no one recalls seeing any of their trucks on the road. Googling shows they HAD two addresses (of a sort) one in Texas and one in Toronto area, but both are discretely noted as being ‘Permanently closed’.

Are they legit or a scam? I don’t know, but my ‘alarm bells’ went off and I didn’t give them the chance to prove either. I get the impression that of the 70+ reviews they show, the majority are penned by the company itself. On the other hand, the reviews that are done by their dissatisfied clients have a serious air of truth to them that is hard to ignore.

Remember – if it sounds too good to be true – it more than likely IS. I strongly recommend you not consider this ‘company’.

Move size: 3 Bedroom Home Service cost: $650000

Fortunately I checked back here to see if any reviews had appeared from other clients since I made the initial booking. I was shocked to see a handful of one-star reviews in a span of several days.

My move was scheduled for June 30 at 11am, I did not receive the call the day before as promised by Nick, and when I called at 10:30am -- thirty minutes before they were scheduled to appear -- another member of staff claimed an email was sent to me asking to reschedule for after July 2. I had looked and been checking every week since I booked the move, did a search of my inbox and spam folder, there was nothing there.

Being forewarned by other recent reviews that there was a possibility my belongings would go missing for 10+ days and they'd be non-responsive, I cancelled without hesitation as they already broke two commitments before even touching my belongings. I feel I have dodged a bullet, and I am fortunate I have the ability to schedule a later move with a different company. If I were a renter with a strict move-out date, I'd have been screwed. They never did confirm an arrival date in writing, so it was likely the 'about 24 hour' turnaround time from NB to QC was a bluff, based on other feedback I see..

It's important to note they are not certified by the Canadian Association of Movers, which only associates with reputable and trustworthy companies. Please use their website as a resource to find legitimate moving companies as well as fraud alerts, as fraudulent moving companies are spiking especially in Toronto. I fear this company may be one of them.

The only positives I can report is that my 200.00 deposit has been posted as a credit back to my card as promised after my cancellation, which really is the bare minimum.

Move size: Studio Service cost: $2400

We moved from Ste Anne Manitoba to Ottawa after I completed a quote request online. Within 5 minutes, I got a call from Nick or Nicholas with my quote, asking when I wanted to move, etc. I read the reviews and went with this company. WORSE DECISION OF MY LIFE!!

I booked with them, provided a deposit for $200 and scheduled the pickup from Jun-10 and the Delivery for Jun-18. The company call me and pick my belongings on the day and time. The truck was not of the company that I hired. They came without any tools to dissemble the furniture, but other than that, everything went smooth.

Two days before the date (Jun-16) of the arrival, I called them to confirm the time to schedule the elevator, but no answer. I called several times. I called the company and got on hold of Grace, who informed me that my belongings were scheduled for July 18. I told her that was impossible because when I talked with Nick, I informed him when I needed my belongings and then we scheduled the pickup date. I decided to speak with nick, Who was the person who made the schedule, So I used another number to call, and Nick picked up right away (probably assuming a new sale) but told me that I had called four times and he won’t talk with me again.

The manager called me on the new number and started yelling at me, contacted me layer and accused them of harassment because I called four times to his employee. It was the worst call that I have received in My life. He was very aggressive, and I asked to get my belongings back because I won’t do business with him again.

He told me to get my belongings back. I needed to pay 50% of the price even though my belongings were still in Manitoba, and I hung up the phone on my face.

I started to talk with Grace by email, and she was lovely and tried to solve my problem, so I decided to continue the move. She promises me that my belongings will be delivered on Jul-01.

I asked many questions in the email, and they said I could not pay by credit card. However, the account will send the invoice when my belongings arrive in Toronto. They send the invoice 30% above the estimated. I paid, and they scheduled the delivery.

WE SLEPT on the Floor for more than a month.

All mattresses got all mould and with a bad odour that I need to but on garbage. My belongings were very damaged; I guess they through on the truck.

Move size: 3 Bedroom Home Service cost: $3382

Worst experience. First they were late then after I was told all I had to do was pack my boxes upon thir arrival I was told that it was $45 per item. When I called to question it I was told I didn't say that not my fault you didn't pack your things don't have to move your stuff. I had to be out that day and he knew it My question how do you pack a sofa. They smashed glass before loading it on the truck and would not admit to it. I was not told about all charges. I was charged $200 for being outside of Toronto and $50 for weighing the load. It cost me almost $7000 I was quoted $3000. I was told delivery would be in a week it was over a month. Every time I called I was told 10 days. The last time I was told people that moved in June are still waiting you can wait. When I finally received my stuff there was thousands of dollars in missing and damaged items. I was harassed for proof of payment even after I sent it that's all they seem to care about. When I put a claim in I was told make a list we pay by the pound. I ask you how do you replace everything when you are paid by the pound. He is very nice until he receives your deposit. Beware if you still choose to use this company prepare yourself to wait atleast a month to get your belongings. My mobility items were also on the truck because I couldn't fit them in the car nothing matters to them other than if you have the money when they get there whenever they decide to show up.

Move size: 2 Bedroom Home Service cost: $6700

Pegasus delivered with 7 days delay a miserable moving service : every single piece of furniture arrived damaged broken, scratched, covered with greasy black dirt and even footprints on our couches. (value $8 500)

They did not provide any valid legal paper and even refused to communicate their address so that you can't send formal claims.

In response to a formal notice, they offered a ridiculous amount compared to the material prejudice, saying it is not included in the Terms and Conditions of the contract they never sent to us and we never accepted nor signed.

Their poor business practices have been reported to the CAM, the BBB and are now brought to the justice.

For all unfortunate customers : here is the address, as this is a legal information which should be on every of their documents.

Pegasus Van Lines

1377 the Queensway Unit 108

Toronto, ON M8Z 1T1

Move size: 4+ Bedroom Home Service cost: $8400

Whoever is reading this review please, please do not ever go near or engage this company. They will rip you off and not be honest with you at all.

What happened to us with their scam was that they did not weigh the truck empty. They only gave us a verbal weight that was a lot less then the actual truck weight.

That way the weight of the truck full

minus an estimated truck weight empty will result in a higher weight then actual. The final weight will then be inflated and you will pay more then you should.

They never will tell you that you must pay them before they unload at your new destination. We were unloaded on a Sunday so we had no access to banks.

Also we had a lot ot unnecessary damage to our furniture caused by their inexperienced movers.

When we sent photos of the damage and requested compensation we were denied and issued pages of fine print conditions that never were explained to us at the time.

In summary:

1. They do not weigh the truck empty and will estimate it's weight.

2. They insist on payment before they will unload.

3. They will send you their conditions and fine print after you experience any damage caused by the movers.

UNDER ANY CICUMSTANCES DO NOT HIRE THEM.

Move size: 4 Bedroom Home Service cost: $13000

I was moving from Montréal to Toronto & I paid the deposit of $200 & I had a set date for pick up and drop off. I went all the way to Montréal to pack up my things & move them into my new house in Toronto. I took time off work for this, the movers showed up & looked around then just left without saying nothing. blocked my number & I couldn’t get a hold of no one. I kept calling on another number & the mover guy answered and said I had to pay an extra fee charge of $300 but there was (4) steps that led to the front door. They canceled my move. Then told me they left for another pick up else where then I was told they will come back in a couple of hours. They wasted my time & I ended up getting a refund. scam!!! DON’T USE THEM!!!! USE YOUR MONEY ELSE WHERE!

Move size: 1 Bedroom Home Service cost: $200