Across Country Movers

Seems this company now goes by Easy Way to Move, but has the same phone number as Across Country Movers.

They also use Troy's Transportation for their trucking.

We were moving from Alberta to Ontario and had booked a different moving company. Two days before that moving company was suppose to pick up our items they cancelled.

We were in a scramble to find a new company. My husband contacted Easy Way to Move to see if they could help us.

The customer service started off great. They got back to use immediately, and worked quickly to squeeze our move in on such short notice.

We didn't have a final location set up in Ontario, so we had to wait to get a delivery address. On Aug 24th we got confirmation on our new home and arranged for our belongings to be delivered when we could move in on Sept 1st.

We were also told the actual weight of our items was double what was quoted, so over $2,000 more than we expected to pay. I can't verify if this is true or not. Upon seeing other people's reviews I noticed this seems to happen to many customers.

Sept 1st came, and no movers arrived. We got a call saying they couldn't get a truck that day and had forgotten to let us know in advance. They could come the following week on the 9th.

Sept 8th we got a call to confirm the time of delivery for the next day. Then a couple hours later we got another call saying that once again a truck wasn't available so the delivery would be delayed again, this time until the 13th.

The excuse was the fact that trucks were difficult to get on weekends. We had never asked for a weekend delivery. We wanted the earliest day possible.

During this time we had to live without our items, and my husband was unable to work as he is self employed and his equipment was with the company.

Our items were finally deliver on the 13th. While not in horrible condition, the boxes were somewhat squished and shown some abuse, but nothing was broken thankfully.

We were told we had 10 days to report anything missing. The next day, the 14th, I noticed that my plastic storage tower with my dogs' toys, extra supplies (collars, leashes, bowls, etc.) and over a dozen bandana sets that were a gift sewn from my sister for my 2 dogs, was missing.

My husband contacted the company to let them know immediately. We were told they would search for it and let us know.

We're just shy of a month since and have heard nothing.

I'm extremely disappointed. What I thought was a caring company that actually took pride in their customer service was just another company eager to get a new customer to get paid, then follow up with bad service and delivery.

I can say that the actual movers who picked up our stuff and delivered our stuff were very polite, careful, and friendly. I do believe they are out-sourced though.

Move size: 1 Bedroom Home Service cost: $4000

Rude. Damaging. Fraudulent.

DO NOT TRUST THIS COMPANY.

Mishandled almost every element of the move.
Indefinitely held my possessions.
Tried to gauge me for more money after ransoming in my property.
Broke prized heirlooms.
Despite paying quite a bit more for packing, with the promise of higher insurance found I had been lied to and after waiting a month for their complaints department was told I wouldn't be compensated.

Service cost: $1800

I am writing this review because I have finally given up trying to resolve any issues with this company. I was looking for a mover to haul my belongings from Washington State to Arizona in July 2019. The first person I spoke to, Adam, was very gracious and extremely helpful so I decided to go with him. A truck arrived on July 23 to pack my home. I should have realized I was in for trouble when the two guys they hired to help the driver load the truck broke a large piece of glass on a display cabinet. Somehow, they managed to get the truck loaded and I started driving to my new home in AZ. When the truck arrived in AZ, the same driver was there but two new men were hired to help him unload.

As they were unloading the truck, I noticed one of them had my small hand truck in his hands and I assumed he was going to unload it. He didn't. It disappeared. As they got to the end of my load, they tied up the next person's belongings and I happened to catch them tying up an 8' antique saw that belonged to me. Fortunately, I saw them doing it and had them untie and unload the saw. It didn't occur to me to look and see if any other boxes belonging to me were also still in the truck, but they were.

As I was unpacking boxes, I realized that several were missing, including one that held a number of collectible books (including a HS annual that costs $100 to replace). I notified them immediately that these things were missing. As I continued to unpack, I realized a box holding family heirlooms that were over 100 years old was missing. As I continued to unpack, I realized that several items that should have been in the storage unit outside were missing.

I tried to contact Adam directly but was told he was no longer working there. I sent a list of items that were broken or missing to his email address and another employee responded. I was told they were going to send the information to the customer service department responsible for reimbursement but I never heard back from them. I sent several additional emails, and finally someone named John answered me and told me he was going to make sure I was reimbursed for the missing and broken items. I didn't hear another word from them until I threatened legal action if they didn't pay me what they owed me (close to $1,000 at this point). They finally answered me and said they had to deduct $500 from the amount but they were going to send me a check for the remainder to clear up the matter. On October 2, I had still not heard anything from them so I sent them another email and asked where the check was. A terse, one line response (unsigned) said they were sending it the following Friday. It's now October 25 and I have not received anything from them.

In the past week, I sent them two emails asking for an update on my claim. They didn't answer either of them and so, here I sit, 3 months after I moved and they have refused to lift a finger to resolve this claim. My next step is to report them to the Better Business Bureau but, before I do that, I decided to write this review and warn others NOT TO USE THIS COMPANY. They'll tell you anything to get you to sign up with them then will dump you and refuse to take responsibility for the damage and losses they caused. DON'T HIRE THEM!

Move size: 2 Bedroom Home Service cost: $4500