One Source Van Lines LLC

My experience started out ok with Joann helping me with my quote. She was nice, funny, and listened. However, when I asked for a day to consider their price she became pushy and told me I needed to decide then and there. They were considerably cheaper than other options (red flag) but I had never done a long distance move before and I decided to go with them. They’re a broker not a moving company which proved difficult. I had no say in who they picked to move my items. I got my final inventory call a couple of days before my move but they didn’t update my actual list because they said they cubic feet didn’t change much and his whole job was to make sure the company didn’t need a bigger truck. However, many times in the contract it says the inventory list must be 100% accurate. I was also told the moving company name then so I could get a cashier’s check for them. When I got the name of the moving company I looked up their reviews and they were all 1 star. I called One Source because I was hesitant about a company with all 1 star reviews moving my stuff. The customer support agent I got ahold of was condescending. He ended up telling me that the moving process was like “playing the lottery” and sometimes you have good outcomes and sometimes bad. When I’m paying $3,000+ I don’t think I should be gambling that your company finds me a quality mover. I realized there was nothing I could do and simply waited and packed my items extra carefully with my name, city I was moving to, and phone # on every side of my items in bright yellow tape. The day before I got a call from One Source and the actual moving company telling me my delivery window was between 3 and 6 pm the following day. On the actual day I got a phone call from the driver at around noon who said he “had not heard of this move” and it would be closer to 6:30 or 7 pm. Around 7:30 still nobody had showed up so I tried to call the phone number and it went straight to voicemail. I also tried calling One Source after hours customer service. It rang and rang and finally told me to leave a voicemail. I called 2 more times and never got anyone and nobody ever called me back. So I was sitting there with all my stuff ready to go and couldn’t get ahold of anyone. Finally at 8:30 pm the movers called me and said his phone died (2 other guys in the truck with phones) and said they were 5 minutes away. These guys were quality. They did charge me for a long-carry fee which I tried to argue since they tried charging me more than my contract rate. He did lower it some but stood firm that it was long carry. They also said I used 500 sq ft instead of my contracted 460 sq ft but it was such a small amount I didn’t mind paying as I did add some items since my original list was made (why I wanted it updated). The day before delivery I got a text that just said “I am a truck driver, I work for a moving company” and “Please, I want the rest of the money, cash money”. After getting him to send me pictures of the paperwork I finally figured out he was legit and he told me he was coming the next day. Again, I was told the driver would be there at 9 am the next day and he didn’t show up until 10:30 am. He had contracted out a second local man to help him move and he quoted him 9:30 so he had been waiting in my parking lot for an hour. The man who delivered my items from the moving company was TERRIBLE. He came late then said he was late to do a move in MA and needed to hurry. He drug my mattresses through the parking lot, tried to drag my couch through the parking lot, put heavy items in front of other apt’s trapping people inside, refused to let others use the elevator, yelled at my family, other residents, and the other worker. He also asked me to help move my stuff because there wasn’t enough movers so I ended up having to move 10 or so boxes and some more furniture pieces myself. I paid $3,000+ to move my own stuff? Ridiculous. He also scratched/dented at least 3 of my walls, broke my bed, and lost one of my dining table benches. I called One Source and got the same “lottery” guy and he still was condescending and tried to insinuate that I, a 24 year old tech savvy guy, didn’t know how to use a phone properly and that’s why I couldn’t get ahold of after hours CS. He tried saying I was “wishy-washy” with my answer on how I got ahold of them. There’s literally no way to mess it up you call the normal CS number and there’s only option to select there’s no way to mess it up. He offered no help and said he would “alert management” but only concerned about after hours customer service which at this point was the least of my issues. Overall I’ve still not heard back from One Source and it’s been about 2 weeks. I would NEVER use this company, One Source Van Lines, again. I’ve seen some of these reviews on here and this company comes back with responses trying to discredit the review. I’d challenge you to do that here. Overall, I caution anyone to NOT use this company for your move.

Move size: 2 Bedroom Home Service cost: $3637

I’m not sure if they are MAP Moving and Storage operating under numerous LLC’s or if they sold our contract to another company, but after being quoted a fair price for packing and moving from FL to GA, our experience was downhill to the gates of Hades. We were asked for a 3-day window for the movers to arrive. They came at 7 PM! on the 3rd day. Thank God my anxiety had me begin packing days before as I had about 70% done before their arrival. It still took until almost 10pm for them to finish loading (and we have a 5 year old who obviously had to be up this entire experience). They then insisted we could only pay cash after being told on the phone we could pay in card. Thankfully we had some cash on us due to a yard sale & then had to download Zelle to pay the remainder. I mean, it was 10pm, where did they expect us to get $3,000 in cash!?

After being told via email that our drop off 3 day window would be a Wednesday-Friday, they still did not show up to drop off until the following Thursday! They managed to break:

King sized bed frame

2 bookshelves

2 nightstands

Our child’s wooden table

TV stand

Numerous glasses

After 2 phone calls and 3 emails about compensation for our damaged items (complete with written confirmation from our delivery driver) we were pushed off to another “claims” company that reiterated several times they were not insurance or lawyers - they’re just essentially a 3rd party that will assess our claim and suggest how much the moving company should compensate us. This entire ”relationship” began end of May and I’m still pulling my hair out trying to receive compensation. I regrettably paid this company almost $7,000 and have had to spend almost $2,500 now replacing all of the damages, not to mention time and stress.

It’s impossible to leave this company or MAP Moving and Storage a review on Google. Please, please, please - learn from my experience and DO NOT TRUST this company with your hard earned possessions!!!! My child’s table was a gift from Santa and he is heartbroken. Please find a reputable company if moving, even if just going down the street!!

Move size: 4 Bedroom Home Service cost: $6793

I think most of the people I interacted with did their best but the whole system is flawed. Poor communication, every time you speak with a new person and every time you have to explain your situation. Also, really poor packing, they do not deliver in the manner promised … even suggested they be met in a Walmart parking lot to load stuff into the recipients vehicle … that would be considered delivered, then it would be up to a single 20 something female in a new town to get it into her apartment

Move size: 1 Bedroom Home Service cost: $3000

The professional site, nice and clean got me. BUT THEY CONTRACT OUT SO ITS BAIT AND SWITCH JOann "working" with me I thought I was in great hands BULL!!!! When my things were lost JOANN didn't answer my emails but had some guy call to give me THE REAL MOVERS info some place call MAP MOVERS so look them up not ONE SOURCE

MY items were touched by several people put in a fricking warehouse where they were lost or stolen! They arrived almost three weeks later from Massachusetts in a beat up old big Box truck! The driver hired a random guy from craigslist that just showed up at my house....really????? oMG nothing professional about this AT all JOann really laid it on thick!!!!! She fed me a lot crap but when that check was cashed I WAS ALL ALONE AND GHOSTED!!!! Some guy calls me after I email ed the formely helpful joann gives me the real companies info!! Wow didn't expect to have to do that! I thought onesource and their professional manifest! The company that moved me didn't even know what that was and said they never saw it!!!! wow My beautiful pottery barn furniture my teak patio chairs my son's guitars GONE!!!!!! I AM ANGRY RUN DONT WALK

Move size: 2 Bedroom Home Service cost: $4100

My experience started out good,Adriana scheduled my move from pnw to Florida almost 3000 miles. A big move the quote was high but it is what it is!. Anyway as it was getting very close to me delivery day, no surprise they changed the day, the day of delivery they,the manager Hope calls me and tellsme that they have to push my delivery back, because they had a 3000 cubic feet move and mine was under 300 cubic so they pretty much pushed me to the curb . They were late 3days. The movers get ok . But what made me very angry and upset with them was because my load was not big so they just delayed and pushed me aside. I was told by Hope that she would guarantee my load would be picked up the Saturday and that was a lie, they just kept lying and putting me under a lot of emotional stress. Very unhappy with this company even though they gave a pitiful discount which doesn't put a dent in my wallet. I will never recommend or ever use. They are in for the big buck.

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Move size: 1 Bedroom Home Service cost: $4200

Beware-this was a nightmare. The original quote was $5100. two days before it went up to $8100 and by the time they loaded the truck it was over $11600. No one would help or return a call. Furniture was damaged and the claim was a joke. They pay 60 cents per pound, Does not mater the cost of the damage. When I asked the claim company representative if she would use them to move her she said no. The company they sub us out to has no internet presence and no way to track them down. I would have been better off just buying new stuff.

Move size: 2 Bedroom Home Service cost: $11600