One Source Van Lines LLC

After checking between few companies to decide which one will work best for us, unfortunately, we went with One source Valines LLC. Adrianna kept calling like she really cared and assured me they are the best company to choose, as they make sure to stay with the client all the way till it ends. Well, guess what??? Not only she disappeared, so did the others from customer service when they realized the damages and all the troubles we are going through!!!! It started when they estimated the work fee that will cost, after Adrianna did a video walk through of all our stuff. It came to 30% more and the stuff they sent from a different local company was horrible. After I sent them away, they sent me MC movers that I thought were good but along the day, broke already few parts, didn't tell me and cover their backs!!!! Arriving in Maryland, the crew decided they know everything and were very hard to deal with MC Movers!!!!!!

What we realized was that our stuff was loaded in CO to a truck and from this point was unloaded and loaded again to a different truck---NEVER AGREE TO DO THAT!!!

That was the main issue for the damages. The unloaded our stuff and slowly we realized how big is the damage. On top of all of this, the driver decided to be a smart ass and tell the guys to fold our $10000 king mattress and tape it so it would be easier to take it up, after I went and bought them a harness to lift it safety. As soon as we saw it we yelled at him to get off our mattress right now and never do it again, this is a hybrid mattress and they ruined it. What a shameful company to work with.

They left all their mess in our garage and didn't agree to take it with the, such as the tape they wrapped the Furnitures and boxes they used to wrap the mattresses and so on and on...NEVER AGAIN WORK WITH THESE COMPANIES. we ARE SO DISAPOINTED AT THEM, SO UNPROFESSIOANL AND WORST EVER!!!!!!

Move size: 4+ Bedroom Home Service cost: $10588

I reached out to One Source to obtain a quote on a cross country move a couple of months ago. I am moving for my company, who is coordinating the dates/when I am moving. I expressed to my initial salesperson when plans changed that I would reach out to him when I knew the new dates of my move. I received multiple calls at various times of day, where I had to reiterate that I would reach out when I am ready. My "file" was transferred to another sales agent, whom I also expressed that I would reach out directly. I received very snippy responses from this person, so much so that I have now decided to not use this company's service whatsoever. I asked to be removed from whatever list I was on and to not be contacted again. She called me rude and responded with "just trying to do my job." The level of incessant communication from these sales people felt desperate and unprofessional.

Move size: 1 Bedroom Home Service cost: $2411

Look if anyone here write a positive review just know it was all arranged, this company is simply a scam!!!! Please tell people to run far, we were supposed to make a king move from Florida to Texas but changed our minds well over 3 weeks to moving date,we had already made a down payment of about 1200 when we called them to let them know we wount be making that move anymore to get a refund they refused to refund despite never doing the job,we asked why this is well over 3 weeks to the due date,the owner or whoever the lady was claimed they have already paid the people to do the job upfront… who ever pays someone for a job not her done???? And why could the people not refund us for a job they never did??? Wickedness of the highest order. I just know one thing companies like this that cheat people of their hard earned money never last,their game will be up soonest as God Lives!

Move size: 2 Bedroom Home Service cost: $1200

My mother-in-law needed to move and I wanted to help her in any way that I could. I told her that I would take care of the moving details. I did my due diligence and researched reviews of countless companies. I picked the top 3 that looked best and got quotes. One Source Van Lines wasn't the cheapest and it wasn't the most expensive. I provided them with the list of furniture and since she was selling the house, they pulled the pictures of the furniture off of Zillow so that we could get the closest estimate possible. The thing that made me choose this company over the others was Joann and what she told me. She said the reason that we aren't the lowest is because most companies will give you a cheap quote and then they will increase the price on the day of the move. We won't do that to you.... My response was of surprise! I did not know that moving companies did such a thing. I appreciated her honesty and her commitment to not price-gouging my mother. I can appreciate an honest company that tells me everything upfront. The quote was for $5590. This would be to move all of her furniture from Cheney Washington to Boise Idaho (6.5 hour drive). In full transparency, she did have a baby grand piano and heavier items like a china hutch. We ensured that we listed all of this for the initial quote. We decided also to have her car shipped so that she wouldn't have to do the drive alone. This quote was $695 for the car which is a separate moving process. One Source called her 3 days before picking it up they adjusted the price to $11,000 (Full disclosure we did add on more boxes so we expected an increase, not $6k worth for approx 20 more boxes). To our surprise, One Source Van Lines outsources to another moving company. This company shows up at 3 pm on the day of the move with two guys. They walk around the house and then tell us the bad news. The price has now gone up from $5590 to $11,000 and now to $14,386. That nearly tripled the initial quote. We were told that the initial quote was not correct and that they also forgot to charge for packing materials. How could someone make that huge of an error in the initial quote? So now, since they waited till the day of the move, she has no other option than to pay them the money. She called One Source to report this and the person on the other line had the audacity to call my mother condescending. The customer service was not professional. After the call, they send me an email offering to credit her either $300 now or $450 in three payments. The caveat to this is that she will have a contractural gag order that says she cannot say anything bad about One Source. My belief is this is how they get people to stay quiet and not write bad reviews. There is no way that we are the only ones who experienced this price-gouging nightmare. My mother opted to not take the money so that I could write this review and warn others of this company. Also, I wanted to note that they also outsourced the move of the car as well. They did not come and pick up when they said that they would. We had to give a window and we said 1/28-1/30. They finally ended up coming two weeks later on 2/15 and tried to charge her an extra $80 at the time of delivery. In conclusion, their initial quote was egregiously underbid by $9k, the companies that they chose to stand behind were not what was promised, and their customer service lacked empathy. How this company has such a high rating is absolutely mindblowing to me.

Move size: 4 Bedroom Home Service cost: $14386