One Source Van Lines LLC

After checking between few companies to decide which one will work best for us, unfortunately, we went with One source Valines LLC. Adrianna kept calling like she really cared and assured me they are the best company to choose, as they make sure to stay with the client all the way till it ends. Well, guess what??? Not only she disappeared, so did the others from customer service when they realized the damages and all the troubles we are going through!!!! It started when they estimated the work fee that will cost, after Adrianna did a video walk through of all our stuff. It came to 30% more and the stuff they sent from a different local company was horrible. After I sent them away, they sent me MC movers that I thought were good but along the day, broke already few parts, didn't tell me and cover their backs!!!! Arriving in Maryland, the crew decided they know everything and were very hard to deal with MC Movers!!!!!!

What we realized was that our stuff was loaded in CO to a truck and from this point was unloaded and loaded again to a different truck---NEVER AGREE TO DO THAT!!!

That was the main issue for the damages. The unloaded our stuff and slowly we realized how big is the damage. On top of all of this, the driver decided to be a smart ass and tell the guys to fold our $10000 king mattress and tape it so it would be easier to take it up, after I went and bought them a harness to lift it safety. As soon as we saw it we yelled at him to get off our mattress right now and never do it again, this is a hybrid mattress and they ruined it. What a shameful company to work with.

They left all their mess in our garage and didn't agree to take it with the, such as the tape they wrapped the Furnitures and boxes they used to wrap the mattresses and so on and on...NEVER AGAIN WORK WITH THESE COMPANIES. we ARE SO DISAPOINTED AT THEM, SO UNPROFESSIOANL AND WORST EVER!!!!!!

Move size: 4+ Bedroom Home Service cost: $10588

I did not enjoy my moving experience with this company. I was told that the owners were retired veterans (which is a disgrace if they are because the integrity is not there! )I was told that because others had canceled for the day I selected, that I would receive discounted services, I did not. I was promised guaranteed set price and informed that my value would only go down, if anything. After the initial call and 2 deposits (approximately 4,000$) and a supposedly set rate of 7,000$, I found out that they ARE NOT A MOVING COMPANY AND ONLY A 3RD PARTY COMPLANY who calls and coordinate moving (which I could have done myself and been told upfront that this was all they did). Later than week, I received a call from the actual moving company requesting a deposit, leaving me confused because I had already provided 2 deposits to One Source. by this time I was at 6,500$ spent in a week and informed that I will have to pay the remaining balance at pick up and drop off. With the expectation of only have 500$ remaining I agreed. I found out on the day of pick up that I would accumulate almost another 3,000$ to pay, to include a 300$ distance fee from the truck to my storage and from the truck to the door of my new resident. After being charged 10,000$ for a move from Virginia to NC I am blazing. About a week after my HHG were delivered, I received a call from One Source and express my concerns and requested a refund of the extra charges (the difference between what was guaranteed and what I actually paid). The representative stated that he would get with the owner and try to mitigate this concern and call me back! I never received a call back, and hadn't seen my funds since. Being a 28 y.o. Veteran, this is heart breaking and disappointing that this company would manipulate their costumers to believing that they are an actual moving company, lies about pricing, veterans status, and zero consideration of their clients needs. I'm 100% sure none of these employees are sitting on 10,000-15000 to pay for a single move, in a week time span, and neither was I! I would recommend getting a lawyer before working with them! If I could give a 0 star rating I would because this is inhumane and taking complete control of the stress and vulnerability during a large house move. Id never recommend this company to a friend or family member.

Move size: 4 Bedroom Home Service cost: $10000

I moved with One Source in December of 2023. Intially the person who helped me was very nice, and walked me through everything - which gave me confidence to go with this company.

When one of their team called me a week before the move to verify what I was shipping, they told me I would be charged 90% of the total move price to add on only about 20% more items to the total.

So if my total move was $4000 and I had to add some items on at the end increasing my total truck used space by 20%, they wanted to charge me an additional $3600 to do so, - even though I was told my square foot cost would stay the same as when I put my deposit down.

After questioning this - the prick on the phone said "well if you don't want to pay it you can just it behind." Which is thinly veiled threat.

Additionally I was charged $700 dollars to shuttle my stuff because the roads to my place could not take a tractor trailer - even though the contract said it would be no more than $500.

These people are scum, cheats, and they pray on people once they sign the line.

They will talk nice to get you to commit. From there - criminals.

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Move size: Studio Service cost: $8000

I reached out to One Source to obtain a quote on a cross country move a couple of months ago. I am moving for my company, who is coordinating the dates/when I am moving. I expressed to my initial salesperson when plans changed that I would reach out to him when I knew the new dates of my move. I received multiple calls at various times of day, where I had to reiterate that I would reach out when I am ready. My "file" was transferred to another sales agent, whom I also expressed that I would reach out directly. I received very snippy responses from this person, so much so that I have now decided to not use this company's service whatsoever. I asked to be removed from whatever list I was on and to not be contacted again. She called me rude and responded with "just trying to do my job." The level of incessant communication from these sales people felt desperate and unprofessional.

Move size: 1 Bedroom Home Service cost: $2411

Initially, we had a positive experience with Oliver the representative who gave us our quote. He was nice and very communicative. Then I had to add a few items, which I called and did. The call a few days before to review items showed that somehow there may be some missing items from the report. I tried to discuss with the representative that Oliver had said he would add them and that the price shouldn’t be anymore. I was told it doesn’t matter what I say or think they are going to charge me what they are going to charge me when they get to my home. I was worried at that point so we went and rented a U-Haul trailer ourselves and filled it up to eliminate some of the items for the mover themselves. I also tried to reach back out to Oliver who had initially been very communicative. He ignored several of my calls and texts at that point. The morning they arrived they told me that the move would increase from almost $5000 to now $10000 that morning if we still wanted to use them to move. I thought it was weird that our number of boxes had gone up even though we had packed up several of the boxes so it actually had gone down. Come to find out the movers were numbering ALL boxes even things I said we were taking(yes they were set aside separately) this included a box of garbage bags, our luggage which we were taking in the car and several items like that. I then knew exactly why our number of boxes had increased. We said we wanted to cancel their services and called dispatch. We were told that we could let them leave but would have to process everything for a potential refund to our deposit. I have been working on that for a few weeks now. I told them I would even be happy with half of the deposit back because the job wasn’t done so they got paid for nothing. When I called them today I was told that since I made a complaint to the BBB I would not be getting any refund back. My report was accurate to them and truthful. It is also my right as an American to make a report to BBB if I feel necessary.

Move size: 2 Bedroom Home Service cost: $2000

First they said they were quoting me for a 2-3 bedroom move, but then 48 hours before the move I was informed that was not the case and that they had quoted me for a "mini move" and that it was going to be double what I was originally told. Then I ended up having to cancel after I get a call at 4pm the day before they are supposed to pick up my stuff saying they won't be there till Sunday (2 days after I'm supposed to be gone) I tried to make it work and was unable to. My family was all going out of town and so I had to cancel. They wouldn't refund me and were so rude and disrespectful! I ended up having to rent a uhaul and pack it all up and move it myself. If I could give zero starts I would. They made my move a nightmare! Do not ever use this company!

Move size: 3 Bedroom Home Service cost: $4500

One Source Van Lines LLC is still our first choice, but we don't plan to move soon. We are very happy with the result, and their honest and professional approach improved the moving process. We were hesitant to move from UT to TN at first because of the problems we had with our last move. This was the first time we had our things brought, and the shipping company needed to be faster, and the supposed bearers were careless. Making things even worse, our bed frame was in terrible shape when it got there. As we prepared to make the trip back, finding a more dependable moving company was our main goal. As soon as One Source Van Lines LLC got involved, our return trip became a smooth and easy experience from beginning to end. Our moving process was only possible with the help of Max, a friendly and knowledgeable person. Throughout several phone calls, he broke down the complicated parts of the moving process and described how much everything would cost. Max made contact easy and available because they were always friendly and approachable. He carefully planned the move, which he thought would take six to ten weeks. He thought about everything that could speed up or slow down the process at each step. The delivery happened on the scheduled day, and the real-time frame was closer to six weeks than expected. Choosing to use One Source Van Lines LLC "fragile & furniture" service on a moving day changed everything. One of their very helpful and nice workers helped us pack our things. Among other fragile things, he was very careful with our furniture, wedding China, and other things we owned. He carefully padded each item and wrapped it tightly using a certain method.

Move size: 2 Bedroom Home Service cost: $5322