One Source Van Lines LLC

The professional site, nice and clean got me. BUT THEY CONTRACT OUT SO ITS BAIT AND SWITCH JOann "working" with me I thought I was in great hands BULL!!!! When my things were lost JOANN didn't answer my emails but had some guy call to give me THE REAL MOVERS info some place call MAP MOVERS so look them up not ONE SOURCE

MY items were touched by several people put in a fricking warehouse where they were lost or stolen! They arrived almost three weeks later from Massachusetts in a beat up old big Box truck! The driver hired a random guy from craigslist that just showed up at my house....really????? oMG nothing professional about this AT all JOann really laid it on thick!!!!! She fed me a lot crap but when that check was cashed I WAS ALL ALONE AND GHOSTED!!!! Some guy calls me after I email ed the formely helpful joann gives me the real companies info!! Wow didn't expect to have to do that! I thought onesource and their professional manifest! The company that moved me didn't even know what that was and said they never saw it!!!! wow My beautiful pottery barn furniture my teak patio chairs my son's guitars GONE!!!!!! I AM ANGRY RUN DONT WALK

Move size: 2 Bedroom Home Service cost: $4100

After another moving company failed to show up to move my furniture on the last promised move date, I contacted One Source on a Saturday, seeking a company to move my belongings no later than two days later (Monday) so that I could settle on time. One Source came to my rescue and located a mover that was able to do the job. The company was incredibly helpful in making this emergency request happen. And unlike that other company, they kept me up-to-date and were always there to answer the phone. I would highly recommend One Source

Move size: 3 Bedroom Home Service cost: $9950

My experience started out good,Adriana scheduled my move from pnw to Florida almost 3000 miles. A big move the quote was high but it is what it is!. Anyway as it was getting very close to me delivery day, no surprise they changed the day, the day of delivery they,the manager Hope calls me and tellsme that they have to push my delivery back, because they had a 3000 cubic feet move and mine was under 300 cubic so they pretty much pushed me to the curb . They were late 3days. The movers get ok . But what made me very angry and upset with them was because my load was not big so they just delayed and pushed me aside. I was told by Hope that she would guarantee my load would be picked up the Saturday and that was a lie, they just kept lying and putting me under a lot of emotional stress. Very unhappy with this company even though they gave a pitiful discount which doesn't put a dent in my wallet. I will never recommend or ever use. They are in for the big buck.

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Move size: 1 Bedroom Home Service cost: $4200

Beware-this was a nightmare. The original quote was $5100. two days before it went up to $8100 and by the time they loaded the truck it was over $11600. No one would help or return a call. Furniture was damaged and the claim was a joke. They pay 60 cents per pound, Does not mater the cost of the damage. When I asked the claim company representative if she would use them to move her she said no. The company they sub us out to has no internet presence and no way to track them down. I would have been better off just buying new stuff.

Move size: 2 Bedroom Home Service cost: $11600

This place is super polite, almost too polite up until the day they send someone to pick up your stuff. This is just a broker so they will be sending another company to actually move you. This is important to know because if they over charge (which they will! Expect to pay double your quote) they will say their hands are tied since you paid it and they are not the actual movers. This means the movers can say anything they want and do anything they want at this point while you are standing there with all your stuff boxed and a move out date and you have no choice.

After you pay double know that they will say the first staircase is free but this only applies to the first 8 steps I believe (staircases are 12-13 steps). My original quote (which included a couch and 3 other pieces of furniture that I never ended up taking) was around $2100, then after I was packed my quote jumped to $2900 which was upsetting after many reassurances I had enough space. Then when the moving company comes they tell you it will cost way more. I paid $3700 plus stairs etc. Oh and then you have to tip 3 guys instead of 2 which I was not prepared for since I was told 2 movers.

A ton of my stuff was broken and scraped up. This is mainly because after they load your stuff on a truck they are going to unload it later while you are not there and load it on a different truck. Believe me when I say it is not handled with care. every box I packed showed signs of damage.

This company takes zero responsibility because they already got your money and you paid it to a different company anyway. USE ANYONE ELSE! I had 3 friends who had houses much larger ( I had a 1 bedroom) pay less than I did to move the same distance. 2 from Ft. Lauderdale to Asheville and 1 from Ft. Lauderdale to Charlotte. Now I have to submit a sheet for broken items and recoup whatever I can from the damage. They broke 2 chairs, several pieces of my dish set. scraped the sides up on my antique table, and dented up a wood end table. All the plastic bins I used were smashed in. shards of plastic everywhere. The amount of bubble wrap and additional boxing should have been more than sufficient but yet it couldn't survive the smashed in boxes.

If you don't want to take my word for it, why does this company not have a google business? Or social media? They don't want this type of response aired in public. I mean no google reviews?? Interesting. I wish I had known what I do now.

Move size: 1 Bedroom Home Service cost: $4000

First of all this company will record your conversations without your consent,which is against Florida law:

Under Fla. Stat. 934.03, secretly audio recording another individual is a 3rd Degree Felony offense, punishable by up to five years in prison and a $5,000 fine. for each phone call or recording.

Prices change and the service person on the phone requires you to e sign while you are on the phone and will take money from your account immediately!

I have a small 2 bedroom apt. total miles for my move was 1800.

The price has gone up 3 times and is now pushing $8,000 w/d, 11 pieces of furniture and 35 mixed size boxes.

They do not take debit or credit cards. They want your bank account and routing number. (RED FLAG) you can't dispute a charge on a direct withdraw like you can on a CC.

STAY FAR AWAY. do a thorough research.

Move size: 1 Bedroom Home Service cost: $8000

Rude, unhelpful, overpriced. They outsource and dispatch your move to complete strangers who are rude, barely speak english and literally hold your stuff hostage. I highly encourage you to never use this company. They claim to offer an assessment evaluation so your discounted on your estimate if you do not use cubic meters estimated its a complete lie I have to call daily to try and get my estimate adjusted and they never do it so I'm out of pocket when I moved way less than my estimate. They are really good at taking all your money and providing the shitest service ever.

Move size: 1 Bedroom Home Service cost: $8000

I did not enjoy my moving experience with this company. I was told that the owners were retired veterans (which is a disgrace if they are because the integrity is not there! )I was told that because others had canceled for the day I selected, that I would receive discounted services, I did not. I was promised guaranteed set price and informed that my value would only go down, if anything. After the initial call and 2 deposits (approximately 4,000$) and a supposedly set rate of 7,000$, I found out that they ARE NOT A MOVING COMPANY AND ONLY A 3RD PARTY COMPLANY who calls and coordinate moving (which I could have done myself and been told upfront that this was all they did). Later than week, I received a call from the actual moving company requesting a deposit, leaving me confused because I had already provided 2 deposits to One Source. by this time I was at 6,500$ spent in a week and informed that I will have to pay the remaining balance at pick up and drop off. With the expectation of only have 500$ remaining I agreed. I found out on the day of pick up that I would accumulate almost another 3,000$ to pay, to include a 300$ distance fee from the truck to my storage and from the truck to the door of my new resident. After being charged 10,000$ for a move from Virginia to NC I am blazing. About a week after my HHG were delivered, I received a call from One Source and express my concerns and requested a refund of the extra charges (the difference between what was guaranteed and what I actually paid). The representative stated that he would get with the owner and try to mitigate this concern and call me back! I never received a call back, and hadn't seen my funds since. Being a 28 y.o. Veteran, this is heart breaking and disappointing that this company would manipulate their costumers to believing that they are an actual moving company, lies about pricing, veterans status, and zero consideration of their clients needs. I'm 100% sure none of these employees are sitting on 10,000-15000 to pay for a single move, in a week time span, and neither was I! I would recommend getting a lawyer before working with them! If I could give a 0 star rating I would because this is inhumane and taking complete control of the stress and vulnerability during a large house move. Id never recommend this company to a friend or family member.

Move size: 4 Bedroom Home Service cost: $10000

Frank and his team succeeded admirably. The urgency of the situation necessitated the hiring of movers. I have nothing but praise for these fellas. Compared to the other bids we received, theirs was a reasonable pricing. The team came at the anticipated time and worked tirelessly to wrap and pack our furniture, appliances and all electronics. They went above and beyond to take apart and put back together our old hybrid bed. These men epitomize hard work: swift, efficient, and thorough. The nicest aspect was how they carried themselves throughout it all. I would certainly endorse their services.

Move size: 2 Bedroom Home Service cost: $5466

First they said they were quoting me for a 2-3 bedroom move, but then 48 hours before the move I was informed that was not the case and that they had quoted me for a "mini move" and that it was going to be double what I was originally told. Then I ended up having to cancel after I get a call at 4pm the day before they are supposed to pick up my stuff saying they won't be there till Sunday (2 days after I'm supposed to be gone) I tried to make it work and was unable to. My family was all going out of town and so I had to cancel. They wouldn't refund me and were so rude and disrespectful! I ended up having to rent a uhaul and pack it all up and move it myself. If I could give zero starts I would. They made my move a nightmare! Do not ever use this company!

Move size: 3 Bedroom Home Service cost: $4500

One Source Van Lines LLC is still our first choice, but we don't plan to move soon. We are very happy with the result, and their honest and professional approach improved the moving process. We were hesitant to move from UT to TN at first because of the problems we had with our last move. This was the first time we had our things brought, and the shipping company needed to be faster, and the supposed bearers were careless. Making things even worse, our bed frame was in terrible shape when it got there. As we prepared to make the trip back, finding a more dependable moving company was our main goal. As soon as One Source Van Lines LLC got involved, our return trip became a smooth and easy experience from beginning to end. Our moving process was only possible with the help of Max, a friendly and knowledgeable person. Throughout several phone calls, he broke down the complicated parts of the moving process and described how much everything would cost. Max made contact easy and available because they were always friendly and approachable. He carefully planned the move, which he thought would take six to ten weeks. He thought about everything that could speed up or slow down the process at each step. The delivery happened on the scheduled day, and the real-time frame was closer to six weeks than expected. Choosing to use One Source Van Lines LLC "fragile & furniture" service on a moving day changed everything. One of their very helpful and nice workers helped us pack our things. Among other fragile things, he was very careful with our furniture, wedding China, and other things we owned. He carefully padded each item and wrapped it tightly using a certain method.

Move size: 2 Bedroom Home Service cost: $5322

I moved with One Source in December of 2023. Intially the person who helped me was very nice, and walked me through everything - which gave me confidence to go with this company.

When one of their team called me a week before the move to verify what I was shipping, they told me I would be charged 90% of the total move price to add on only about 20% more items to the total.

So if my total move was $4000 and I had to add some items on at the end increasing my total truck used space by 20%, they wanted to charge me an additional $3600 to do so, - even though I was told my square foot cost would stay the same as when I put my deposit down.

After questioning this - the prick on the phone said "well if you don't want to pay it you can just it behind." Which is thinly veiled threat.

Additionally I was charged $700 dollars to shuttle my stuff because the roads to my place could not take a tractor trailer - even though the contract said it would be no more than $500.

These people are scum, cheats, and they pray on people once they sign the line.

They will talk nice to get you to commit. From there - criminals.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: Studio Service cost: $8000

I reached out to One Source to obtain a quote on a cross country move a couple of months ago. I am moving for my company, who is coordinating the dates/when I am moving. I expressed to my initial salesperson when plans changed that I would reach out to him when I knew the new dates of my move. I received multiple calls at various times of day, where I had to reiterate that I would reach out when I am ready. My "file" was transferred to another sales agent, whom I also expressed that I would reach out directly. I received very snippy responses from this person, so much so that I have now decided to not use this company's service whatsoever. I asked to be removed from whatever list I was on and to not be contacted again. She called me rude and responded with "just trying to do my job." The level of incessant communication from these sales people felt desperate and unprofessional.

Move size: 1 Bedroom Home Service cost: $2411

Initially, we had a positive experience with Oliver the representative who gave us our quote. He was nice and very communicative. Then I had to add a few items, which I called and did. The call a few days before to review items showed that somehow there may be some missing items from the report. I tried to discuss with the representative that Oliver had said he would add them and that the price shouldn’t be anymore. I was told it doesn’t matter what I say or think they are going to charge me what they are going to charge me when they get to my home. I was worried at that point so we went and rented a U-Haul trailer ourselves and filled it up to eliminate some of the items for the mover themselves. I also tried to reach back out to Oliver who had initially been very communicative. He ignored several of my calls and texts at that point. The morning they arrived they told me that the move would increase from almost $5000 to now $10000 that morning if we still wanted to use them to move. I thought it was weird that our number of boxes had gone up even though we had packed up several of the boxes so it actually had gone down. Come to find out the movers were numbering ALL boxes even things I said we were taking(yes they were set aside separately) this included a box of garbage bags, our luggage which we were taking in the car and several items like that. I then knew exactly why our number of boxes had increased. We said we wanted to cancel their services and called dispatch. We were told that we could let them leave but would have to process everything for a potential refund to our deposit. I have been working on that for a few weeks now. I told them I would even be happy with half of the deposit back because the job wasn’t done so they got paid for nothing. When I called them today I was told that since I made a complaint to the BBB I would not be getting any refund back. My report was accurate to them and truthful. It is also my right as an American to make a report to BBB if I feel necessary.

Move size: 2 Bedroom Home Service cost: $2000

Look if anyone here write a positive review just know it was all arranged, this company is simply a scam!!!! Please tell people to run far, we were supposed to make a king move from Florida to Texas but changed our minds well over 3 weeks to moving date,we had already made a down payment of about 1200 when we called them to let them know we wount be making that move anymore to get a refund they refused to refund despite never doing the job,we asked why this is well over 3 weeks to the due date,the owner or whoever the lady was claimed they have already paid the people to do the job upfront… who ever pays someone for a job not her done???? And why could the people not refund us for a job they never did??? Wickedness of the highest order. I just know one thing companies like this that cheat people of their hard earned money never last,their game will be up soonest as God Lives!

Move size: 2 Bedroom Home Service cost: $1200