One Source Van Lines LLC

Another company failed me and Oliver from One Source immediately came to the rescue. Even during peak season in the summer, he found a way to get movers to me in two days!!! When we spoke on the phone, he calmed us down, and assured us he will take care of us. And he did just that!! Anytime I had a question, he answered my text messages and phone calls. Even as he was boarding a flight! This man showed us the best customer service anyone could ask for. I highly recommend you reach out to him today. A+++++++

Move size: 4+ Bedroom Home Service cost: $11000

I contacted this company for an upcoming move from AL to AZ. The people you first speak with are well trained and personable. I thought they were reputable and gave them a $1500+ deposit. I spoke with a variety of people at One Source, which is certainly part of the distraction. On day 2, my moving situation became uncertain. My daughter called their office at night letting them know we could not do this. The morning of day 3, I contacted the last person I was dealing with by email and phone to confirm cancellation. Then I ended up talking to 2 or 3 more people to try to change my mind over the next few days. I followed their rules by canceling the morning of day 3. I did not get my deposit. I contacted the Better Business Bureau. They were told I did not contact the "right" person. If a company does not disclose to a customer who I should be talking to the when I canceled, they have no interest in giving me my deposit back. This company does not appear to have any interest in treating customers right and providing a service, only in keeping whatever money they can get especially if no service is provided.

Move size: 2 Bedroom Home Service cost: $1570

I booked a move through One Source Van Lines, which I later found out is just a broker, not an actual moving company. They took a deposit of $1,841.06 and claimed I could cancel within 72 hours. I canceled well within that window, but they refused to refund my money, citing a hidden “email-only” policy that was never clearly communicated during booking.

Despite multiple calls and follow-ups, they never followed through. I was told someone would contact me, but no one ever did. Their contract is full of loopholes and legal traps to protect themselves, not you. They also tried to threaten customers who leave negative reviews with forfeiture of refunds.

This company is deceptive, dishonest, and takes advantage of people who are vulnerable during moves.

If you're using MoveAdvisor, do NOT trust this listing.

Move size: 2 Bedroom Home Service cost: $1841

I’ve moved every year for five years, and this was by far the best experience. These movers were efficient, cheerful, and extremely careful with my stuff. They had checklists and routines that made it feel so streamlined. Even when I couldn’t find the building key, they stayed calm. They offered smart suggestions that saved time. The whole job felt collaborative rather than transactional. It didn’t feel like “just another move” to them. That attitude really stuck with me.

Move size: 2 Bedroom Home Service cost: $6770

I have used One Source Van Lines for a cross-state move, and they exceeded my expectations. The team was incredibly efficient, packing up my entire home in just a few hours while being careful with fragile items like glassware and electronics. They kept me updated throughout the process, which really helped ease my worries about the long drive. Upon arrival, they unpacked and set up everything exactly where I wanted, saving me a ton of time. Their professionalism and attention to detail made this move a breeze. I highly recommend One Source Van Lines for a seamless moving experience!

Move size: 3 Bedroom Home Service cost: $5355

After spending weeks looking at moving company reviews, I finally chose these movers for our residential move. The team was highly professional and had great moving expertise. They showed up on time and immediately started working. Everything was packed with precision, and the unloading was just as smooth. The movers even took extra care of fragile items, which gave me peace of mind. We received helpful moving tips along the way to ensure we were as organized as possible. I would highly recommend this moving company to anyone in need of moving help!

Move size: 3 Bedroom Home Service cost: $5346

After researching multiple moving companies, I chose this one based on their experience with residential relocation. The team showed up prepared, and they took extra care with fragile items, ensuring everything was properly packed and labeled. I appreciated their storage solutions as I needed to keep some of my items in a secure location for a few days. The whole move was efficient, and there were no surprises with the moving estimate. It's always nice when the movers make what could be a stressful event into a seamless one.

Move size: 3 Bedroom Home Service cost: $5387

A friend recommended One Source van Lines, and I’m so glad I trusted them with my move. The team was prompt and took the time to explain everything from the moving checklist to the packing process. They even disassembled and reassembled some of my furniture! The move was efficient and affordable, and I never once had to worry about my things getting damaged. One Source van Lines truly made my long-distance relocation a breeze. I’ve already recommended them to family members planning to move soon. It’s clear they care about their clients.

Move size: 3 Bedroom Home Service cost: $5381

Moving couldn’t have been easier! The team was punctual, careful, and efficient. My move went off without a hitch. They arrived promptly and worked quickly to load all of my belongings into the truck. I was especially impressed with how well they packed everything, making sure fragile items were wrapped properly. They moved everything into my new home without any issues, and I was able to get settled in much faster than expected. The entire experience was stress-free and easy. I would definitely recommend this team!

Move size: 2 Bedroom Home Service cost: $5344

Relocating my entire household on a tight deadline seemed daunting at first. The movers arrived right on time, and every step of the process was handled with precision. They expertly packed and loaded even the most cumbersome items without any delays. I appreciated their thorough labeling system, which made unpacking a breeze. Each update I received kept my anxiety at bay. The entire move was completed faster than I ever imagined possible. I’m left thoroughly impressed and stress-free in my new home.

Move size: 2 Bedroom Home Service cost: $4670

A complete overhaul of a private art collection required precision and expertise. Delicate sculptures and antique frames were handled with custom packing materials tailored to each piece. The specialized crew devised an innovative solution that safeguarded every item during transit. Boxes were meticulously labeled with specific instructions to ensure flawless reassembly at the new gallery. Consistent communication throughout the move kept all stakeholders informed and reassured. Even the most fragile items were transported without a single mark or sign of wear. Every detail of the process reflected the team’s dedication to excellence. Ultimately, movers delivered an experience that exceeded every expectation, leaving the collection pristine and perfectly arranged.

Move size: 2 Bedroom Home Service cost: $5990

0 STAR REVIEW FOR ONE SOURCE VAN LINES!!

I reached out to One Source Van Lines and signed with them to move some of my things from my house in Maryland to my extended family’s home in South Carolina in October. I paid a deposit of $1200 and it was NEVER EXPLAINED to me that the only refund I could receive on this was within 72 hours of signing (no other legitimate company would require this. Canceling within 72 hours of the service date would be expected but not 72 hours within booking a service). I WAS told however that if any changes needed to be made to the order, I just needed to contact them within 7 days of the move date.

In addition to the stress of moving and of my divorce (where I have essentially lost everything), I ended up in the hospital for 12 days in September. During this time, I was forced to agree to let my ex-husband keep all of my remaining assets. This was both out of my control and a legitimate reason to cancel with One Source Van Lines, because I had nothing to move. Weeks before the move date, my family tried contacting the company numerous times to cancel and receive a refund. One Source Van Lines refused to speak with them even though I literally could not contact them myself because of my hospital stay. Once I left the hospital, I contacted them (still plenty of time before the 7-day cutoff) and found Ms. Daisha in the billing department to be extremely unhelpful and uncaring. She was very unprofessional and would not let me speak to any of the managers or the individual who I originally set up the order with and she refused to give me any refund EVEN THOUGH ONE SOURCE NEVER TOUCHED ANY OF MY THINGS, NEVER MOVED ANY OF MY ITEMS, AND NEVER DID ANY WORK WHATSOEVER ON MY ORDER. I sent multiple letters to the company headquarters, which were all returned to me unopened.

Essentially, One Source Van Lines stole $1200 from me and has proved at best to be a heartless, disreputable company and at worst, a complete scam. Under NO CIRCUMSTANCES SHOULD ANYONE TRY TO MOVE WITH ONE SOURCE VAN LINES.

Move size: Partial Move Service cost: $1200

I found out after my move that this company has been running this same scam for years and has gone by multiple different names. They will be your best friend and lie lie lie and tell you you’re going to have a great move everything is accurate the guys are professional. Lies, they take your deposit and then basically give you the middle finger. My cost doubled on pick up, clock destroyed by movers they contracted out to. It’s a pure bait and switch, I called the number thinking I was calling United and the lie they told was that onesourcewas. The name of their local affiliate in my area. Lie. They do an inventory that is completely meaningless and then take 1/3 as down payment which they keep for doing absolutely nothing. They contract the worst companies to come move us . 2 men wreaking of marijuana showed up in flip flops 3 hours late and a minute after arriving told us we were greatly under quoted and that we actually have twice as much space than one source gave us even though our inventory was exactly the same as it was listed! They demanded we pay an additional 7K which we said no way and after hour spent back and forth we finally agreed on 3500 more just to get this over with and not lose our deposit we paid via ACH bank transfer (bad idea!). They didn’t wrap anything besides toss a few blankets over our furniture and roughly throws it all on the truck. This company is a scsm I hope they all rot

Move size: 3 Bedroom Home Service cost: $16200