Vango Van Lines

I am not one to write reviews but our experience with VanGo Van Lines, was so frustrating that we hope to save others from such a BAD experience. We were very displeased with their work and feel scammed out of ~$2000.We booked our move with Proud American Van Lines who told us it was OK to pack items in sealed plastic tubs. But when VanGo movers arrived on May 7 to take our items,they charged $300 to repack the tubs.This is when we first became aware of the poor communication between VanGo and the co. that booked our move. The biggest issue was that the truck was scheduled to arrive May 28 but didn't until July 27. For these 2 months,we were having trouble getting answers as to what was going on. VanGo, and P.American, weren’t picking up our calls nor returning messages. When we did reach people from both companies, the information about a broken truck and its replacement, didn’t agree. We believe that VanGo was not being honest with us. Meanwhile,we had to buy items that were on the truck so that we could get along daily. The truck that arrived was an extra-long,18-wheeler,even though VanGo was warned that a large truck could not fit on the receiving property.We were then charged an extra $500 because they had to walk things in due to the truck not being allowed close enough. Several boxes never arrived. By contract and according to a Department of Transportation law, the movers are expected to pay $30/day that the items arrive later then the thirty-day grace period that they get to transport. P.American told us to file a claim with VanGo for these monies and washed their hands of this, even though they had set up the move. This claim with VanGo was for several missing boxes and the refund for the delay past what is allowed by law. We have yet to see this refund more than a year after filing the claim; we were told by VanGo that it would take 2 months. Despite numerous attempts to reach out, we get no replies to our calls and messages. We don’t expect to see this money at this point. We’re just hoping to prevent others from the same loss and frustration.

Move size: 2 Bedroom Home Service cost: $4870

I moved with Vango Vanlines, associated with Safeway Moving Systems. The quote seemed good but it was down hill from there. The price increased by the minute while the service got worse. The movers arrived but just threw my stuff in boxes with no care. Once the truck left my home, for a month, no one at the company could tell me where my personal belongings were stored nor when they could be delivered. And everyone at the company thought that was an acceptable answer. When my delivery finally happened I got a real glimpse of the non-care they had for packing. Posters folded and shoved into boxes. Wardrobe boxes stuffed with clothes, not hung but simply shoved in the box with mixed with other items. I have never been so disappointed with a company or their service in my life. They made my move a miserable experience.

Move size: 3 Bedroom Home Service cost: $17000

Vango Van Lines provided a horrendous experience. First off, the moving day was pushed back a day because the people were too tired to move it the day they scheduled the move. Fine, these things happen. However, when I finally received my items, there was a hole in the entertainment center, and the company lost my desk, lost my coffee table, and lost a box of books. They did not respond to emails, their manager said he was not supposed to talk to customers, and they didn't call back after leaving a message. This was an incredibly frustrating experience that will run me an extra $1,000 to replace what Vango Van Lines lost/broke. An awful experience, and wouldn't recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $6000

We were told the delivery date was 6/25, but they came 15 days later, after daily false promises. While promised to arrive latest 2:30PM, they came after 6PM and left 10PM; only 2 movers arrived without scissors or tools, and asked us to find them scissors to unpack our furniture. They lost the screws for our dresser, so our mirror could not be attached to it; now it’s on the floor. Our box labeled as “glass” with “fragile” stickers came visibly crushed, with most items broken inside. Many large items they packed also came broken. Never again.

Move size: 2 Bedroom Home Service cost: $7600

We chose Compass Van lines for our mover expecting them to deliver a great service but unfortunately our experience was a nightmare, the worst experience we had.Compass Van lines is also associated with Van Go Van lines which is the actual mover who delivered our things months late to Ca but worst of all with missing items. 23 boxes,1 TV,1 chair were missing.It’s a nightmare!When we called them,somebody just gave a phone no.for filing a claim.WE DONT RECOMMEND VANGO Van LINES/COMPASS VAN LiNES

Move size: 4 Bedroom Home Service cost: $8569

Whatever you do, do not use this company for your move. Not only is their customer service rude, they don't even know how to use their own scheduling system. We were booked with Vango through Homesafe Transit (also do not use them for your move), and they picked up over three weeks before we were set to move. They picked our things up so far in advance that our things were placed in a storage unit with a first available delivery date of November 1st because that was the day we would be available to receive the items. A few days after they picked up, we realized we should change that FAD to a few days earlier. We called and let them know to set the date to October 25th. October 26th rolls around and we're feeling a little unsettled so we call them. They never changed the date! So on October 26th, the woman on the phone said she changed our FAD to the 26th and it would be scheduled for loading and delivery asap. Between the 26th and the 8th, we called a couple of times to make sure the FAD was correct. They said it was. We called November 2nd and the woman on the phone said our things would be loaded on the 5th or the 6th. The weekend rolls by and... nothing. We called November 8th because we still had not heard anything from the company. My husband calls and gets an extremely rude man on the phone telling him we cannot change the FAD; he spoke to my husband as if he was causing the company problems. I call back later that day and Arielle from customer service tells me that our things will be loaded and shipped this week. Well, they've lied to us more than once before--who is to say they're not lying again? This company is incompetent. Two big lessons learned: Do NOT use this company and do NOT pay them in full until all items are received. Our biggest mistake was putting any faith and trust in them with our life.

Move size: 2 Bedroom Home Service cost: $3000

Where do I begin! From start to finish it was the worst moving experience ever and I have moved several times from local to across country to across continents.

- First they charged me an additional $5000 above their quote because they miscalculated my inventory

- next, they couldn’t fit my stuff in one truck (even though they zoomed all of my inventory) and had to send a second truck

-They were supposed to come the next day but I had to beg them to show up with the 2nd truck 2 days later

- They demanded full payment (money order) before they would deliver my belongings

- THEY LOST ALL MY BELONGINGS ON THE 2ND TRUCK (true story)

- They lied to me and sent me fake photos of crates claiming that was my stuff (stalling in search of my furniture). When I asked to have the crates opened, they refused

- 6 weeks later my furniture was being delivered to a family in CA (I live in GA)

- Thank God the delivery man was the same delivery man that delivered my 1st truck so when the family started saying “this isn’t our stuff”, he remembered taking our list of lost inventory.

- They lied constantly, overcharged, and wouldn’t return phone call

- They did compensate us $800 for our troubles ?

SAVE YOURSELF AND RUN FROM THIS COMPANY

Move size: 3 Bedroom Home Service cost: $17000

I’m not sure who they have writing positive reviews because this company is nothing short of worst moving experience ever. Cheap packing boxing all of my items were crushed or lost on arrival which was 45 days late. They “lost” a custom smoker that was easily 1000lbs and offered me 30$ for replacement. This was after 8 months of me constantly trying to contact them after filing a lost claim. Every part of this company is shady all the way to the BETTER Buisness Bureau not certifying them..

Move size: 2 Bedroom Home Service cost: $12000