Oasis Moving and Storage

The worst customer service I have ever experienced.  I will be sure and contact the BBB and all other website I can post negaitve reviews.  Estimate was not near the quote!  Charged ridiculous amounts for supplies and was a surprise after all my items were on the truck.  Told the movers to consult me before using supplies and they didn't.  Movers were left trash all over my home and outside my home.  Paid 40 dollars for a TV box and my 55 inch TV had multiple cracks!  Insurnace was never discussed up front if I knew my things would be covered at 69 cents per pound would have gotten more insurance.  The awesome thing they have you sign something from the mover who can barely speak English about insurance as your stuff is already on the truck!  Of course your going to sign!  Awful company!!

Service cost: $6800

The minimum I paid for unloading my rental truck of household items into a storage unit was 3 hours I got 2 hours of service and the storage unit was full to capacity. I asked if they would move the 6 large desk pieces to another location less than 4 miles away. I was told no because I did not have cash. No other options were offered. I was left with my items sitting in a Uhaul storage unit driveway to move it myself.

I had to leave my 12 year old grandson alone to sit with the items while I moved one load by myself (a single 56 year old woman) and had to hire 2 workers from the street curb to help finish the job.  There Customer Service did not give a RATS A_ _This was unexceptabe service and not what I paid for. DO NOT USE THIS COMPANY.  .

Service cost: $234

Pickup and Delivery Coordinator: Maya Sharif Executive  Relocation Consultant: Robert Schrader move from Tempe, Az to Lawrenceville, GA Pick up date: July 24, 2013 Delivery date: August 30, 2013 original estimated price: 1,831.50 actual Order total : 2,628.70     Oasis failed to provide weight tickets for my delivery. I had to constantly contact them to figure out what was going on with my shipment. I was told, up to the 17th business day, that my delivery was scheduled to be delivered within 18 business days from the pick up date. My household goods sat in Las Vegas until "a truck headed east was available". I was never given an accurate estimated delivery date until the driver called me with a 24hr notice. My delivery showed up in a truck marked "Smooth Moving" when its advertised to be delivered in an Oasis truck. My delivery was delivered after 8pm. The drivers refused to reassemble my desk.

Service cost: $2629

I want to start by saying it really pays to read reviews. I am a doctor, and I don’t write reviews but this time I feel it’s my duty to put up a sign. FLEE! FLEE! FLEE! I ignored all the reviews because a friend had used them and recommended them to me. Apparently, he had issues with them but felt all companies were the same and thought to keep that aspect from me. One of the worse experiences of my life. They are NOT a moving company. They are brokers. It’s all a lie. NOTHING they promised was true. The deposit I paid was a fraud. It NEVER mattered on the dee day. I had to agree to a new quote from the actual movers ‘moving express’ (Another high way THIEVES). We ended up in a hotel because they were late both ways. A word to the wise is enough, FLEE! DONOT add your experience if you are reading all this candid reviews, FLEE! We are saving you the headache.

Service cost: $2500

People do not communicate with one another. They tell you one thing and then they change. They don't write down notes or lie if they are there. It took over 6weeks to get my belongings.They said it would take 4 days They said they would work with me, they never did. The worst company to deal with. Things are missing screws because I found them on the floor when they left.  I have never written a review, stay away from this company read all the reviews, trust the people who move.. Even the lady I started with has quit this company.

Service cost: $4800

A letter to Oasis- I thought you should know about what happened with my move.  I'm extremely disappointed  with you, your company, the moving men, the delivery truck driver and the claims company you use.  My things were not delivered as you promised, they were put in mice and rat infested storage somewhere.  You told me that my stuff would be on the road that same day.  When I arrived in at my location and my things weren't "right behind me" like you promised, I called your office and  had to practically beg someone to look in to where my stuff was.  And when they said they didn't know, and then figured out it was put in long term storage, I had to beg again to someone to get my stuff sent here.  Since you told me that my stuff would be 'right behind me' on the road, I only packed enough of my belongings to last exactly how long you told me it would take for my things to arrive.  I left my location on 9/10/14, arrived to my location on 9/15/2014 and my things didn't get to my location until 10/12/2014.
 
First, your quote you so aggressively competed with other moving companies for (even me using my own U-Haul) seemed like you really cared about helping me get moved, safely.  But, by the time the packers packed everything up, the quote you gave me was nowhere in sight.  By the time the packers added all kinds of extra charges for whatever they were doing, the cost was WAY over what you bid. You did not disclose that they would add extra fees for all the things they were doing, nor was I asked during them loading my things if these things were okay to do and what the fees associated with them would be.  Once they had my things in their truck, the leader demanded a deposit, my signature on the contract, and he was not nice about it. I was cornered and trapped with all my personal possessions being held hostage.
 
Obviously by what I said above, my stuff didn't get here when it was promised.  The delivery man called to set up delivery and couldn't speak a lick of English.  He was four hours late, and finally arrived at 11pm at night.  He had no clue as to where my belongings were in this truck and kept opening the trailer and saying 'this you?'.  When we finally found my stuff, it was all thrown in to the trailer like someone just tossed my things in there, haphazardly.  Nothing was stacked nicely, and my boxes labeled fragile were on the bottom of the pile.  The driver refused to take cash for delivery, until I finally begged him to please let me have my things and that the agreement was C.O.D.  When I took a picture of the mess pile of my things, he closed the doors and threatened to leave with my money and with my things.  All of a sudden he could speak English ok at this point.  He had no crew to unload my things, so three of my family members had to unload my things.  The driver did lend a hand, until he broke my 52' plasma tv right in front of me.  It was laying stacked up on the top the 13 foot pile of my belongings and came crashing down to the ground when he was standing on my box of Waterford China moving things around.  This was the tv you convinced me to pay extra for special boxing to protect it from damage. The driver continuously stood on boxes labeled fragile and when I asked him what he was doing, he acted like he had no idea that he could not stand on them. This encounter was horrific, and I felt like I was dealing with a mobster.  He had my things all jumbled together with other people's belongings inside of his trailer, and was going to do what ever he pleased with it.  That was clear, despite the language barrier.   
 
During my unpacking, I found that most of my fragile items were broken.  These items were heirlooms my ancestors have given to me in their inheritance.  Things that are irreplaceable.  This broke my  heart and still does to this day when I think about it.  Some of my things have been in storage, and when I go to look for them..they are just not there.  I am missing belongings that I am still finding out about to this day.  I will also add that the packers used tape all over my belongings and it ruined many of my belongings.  Why would someone put packing tape on hand carved maple and mahogany pieces of furniture?  The sticky stuff will NOT come off!  I spent a lot of money on packing materials (rolls and rolls of bubble packing, peanuts, packing paper and extra strong boxes), so how they could have had thing shattered on the inside reveals to me that my things were not handled the way you promised by a long stretch.
 
I placed my claim with your claims department for the broken items and for what I knew at the time was missing.  I spent a lot of time doing the work, taking pictures, and trying to look up what the value of these irreplaceable items was.  It was all done in vain because the claims company came back saying that they would send me $72.60.  What an insult!  Even though I provided a copy of the receipt for my plasma tv, the company will not reimburse me for it.  Not even in GOOD FAITH did your company or the claims company offer to cover the cost of the tv.  I half expected at least to be reimbursed for the expense of the 'special packing' I paid you to protect the tv.  But to no avail.  To this very day, I have not even seen the $72.60, even though I had to jump through hoops to get my claim filled out, filed with in a time frame, and notarized for payment. 
 
Bottom line-half my things were shattered and/or broken when they arrived, my furniture is ruined from tape residue, mice and/or rats were living in my boxes, so most of it had to be thrown out; the things I had to pay to have moved, didn't really arrive, in essence.  You know you have your customers over a barrel when you mislead them with your quote, the packers come and add all these extra charges all the while people have a move out date deadline, and can't very well back out of the deal.  Your company held my things hostage, forcing me to pay WAY more than I agreed to, threatened not to deliver my belongings on more than one occasion, and when the things finally did arrive disheveled, broken and otherwise unusable, offered nothing to compensate for the losses and ruined items.  My belongings were all special to me, otherwise, I would not have moved them with me.  There was a specific reason I trusted you to handle my move - because you told me your company would handle my belongings with care.  You lied to me, and your company has the worst customer service I have ever experienced in my life.  Words cannot describe effectively the amount of disappointment I have in you for what you have done.  Making a commission or a salary in NO way should ever compromise humanity and integrity.  Why did you fight so hard to out-bid every other company, if you had no intentions of providing excellent customer care to me?  When I tried to reach out to you while on the road during my trip, you refused my phone calls and kept referring me to your sorry excuse for a customer service department.  You played an integral role in the cold-hearted way I was treated once the sale was done.  You didn't care one bit about me once the sale left your desk.  Prior to that, you treated me like a personal relative or friend.  Based on the way I was treated during this whole situation, you and your company are an absolute disgrace. I regret that I ever associated myself with you and your company.

Service cost: $4000

This is the WORST moving company. I moved across the country. They quoted $2890 and than after they started putting things on the truck, they wanted another 1000 Dollars. The movers arrived with no tools and stole the ones I let them use and from the ones they took from my car.

Once the shipment arrived in the new state, nearly everything was damaged. It did not arrive in the truck that it went out on either.

The driver tried to get me to give him another $1800 stating that his employees contract wouldn't allow them to walk 200 yards to put my belongings in my storage shed in my back yard even though I had arranged for it..

One of the guys than told me that the driver was LYING AND there were no professional movers. The driver had tried to solicit people from Craigslist but none had shown up. The driver had saw one of the guys moving his mom in a uhaul around the corner and offered to pay him. The other was a neighborhood CRACKHEAD who he allowed in my home under the vise that he worked for Allied Transport, which was not true.

Though I paid for 5000 Cubic Feet, the driver said that my move was less than 4000 Cubic Feet.

Items were missing, completely broken including my Big Screen TV. My leather sectional was broken in three places. The parts to my bedroom sets, missing. An entire Large Box of Towels, missing.

Even though I paid for assembly, the driver dumped most of my belongings in my driveway in he middle of the night and took off when the Police arrived to ask him to park his truck in my yard and not on the street. Instead, he took off with some of my things still on the truck and didn't even pay the Crackheads.

My items were left unassembled, mostly broken. I caught the Crackhead go through my suitcase etc.

Please watch out for this company. They do sneaky things like putting the claim tags on top of the packing material instead of the actual item. After the police arrived, the driver took the packing materials with the claim tickets on, which were mines because I had paid over two hundred dollars for them.

The FEDS really need to check out this company. Very deceptive business practices. A crackhead is not a professional mover and they refused to give me the name of the driver or a Claim Form..

Don't use them.

Service cost: $4000