Oasis Moving and Storage

They still owe me over $600 Marina and Tamara in accounting have avoided my calls and won't call me back. The owner EREZ won't call me either!! AVOID THIS COMPANY AT ALL COSTS!! I wish I could give it 0 stars as it seem most people that review this horrid company wouldn't give them any either! I ended up not moving because they want led to charge me over $1200 more than what they quoted me. I knew they would have added at least $200 maybe $300 since I was not home at the time to give every single item. I have used them in the past and paid way less than what they wanted me to pay this time. I had way more items and it was the same distance. They are most definitely frauds!! I waited around in a hotel room because briand told me they would be there Saturday between 8 and 11 but got a call around 1 saying it would be the next day and that the first time frame never existed. Great! Back to them wanting me to pay way more money I declined to pay that much I told them to leave and I want my refund. So when I called I got Kathleen who could care less about the situation and told me if I wanted to talk to the owner I had to email. Haha are you kidding?! I paid a lot of money the first time (stuff was broken and I had boxes that belonged to someone else and they didn't care) they have over $600 of my money and I have to email?!? She hung up on me so I've been calling to talk to marina or Tamara in accounting and have left multiple messages but no call back! Oh and I've been told for the last three days accounting and the owner Erez will call me but no call back! Today is now day 5 of waiting. I just want my money.

Move size: Studio Service cost: $629

NEVER, EVER use Oasis Moving and Storage -- for long distance moves, a local move or even to move a chair from one corner of your living room to another.  I contracted with Oasis for a long distance move.  They do not commit to a secified day to move you when you contract with them.  Instead they give you a two-day window.  Odd, but that was fine with me in this case, though having moved perhaps a dozen times over the years, I never before had this kind of requirement. As the moving date neared, I could not seem to get a commitment from the company on the actual moving day. One can imagine the hassle of not knowing which day you'd move.  In my case too, I was not able to be at the originating location and needed to arrange for a freind to meet the movers.  Without a reasonable advance notice, I could not make the necessary plans on my end for the move.  By the way, Oasis was fully aware of my requirement in this regard too.After many, mnay calls and emails to Maurice at Oasis, they finally notified me just 18 hours before the scheduled move that the truck would not be there on the appointed day.  Instead, they would come the following day.  At that point I cancelled the move concerned that if it's this difficult to schedule the move, getting my goods across the country in one piece at the agreed upon price would be next to impossible.  The customer representative I spoke to to cancel the move (forget her name) was rude, argumentative, unsympathetic, and unhelpful. To add insult to injury, the dispatcher in Maryland called to confirm the move day (not for the original day) AFTER I told Oasis I was cancelling the move.  When she learned I wanted to cancel the move, the dispatcher called back and told me that they could be there on the orignal day I wanted afterall.. So as it turns out they could have done it when I wanted. By now, dealing with them was such a bad experience I had no interest in doing the move with Oasis.  I am seeking a refund of my deposit through my bank.  Don't know if I will get it yet, but I am convinced I saved myself a lot of grief and added expense by cancelling the move anyway.

Service cost: $2400

I've moved over 20 times over the years and this was by far the worst experience I've had.
First I was not told my move would be subcontracted out.  I understand this can happen - but I asked the guys who I originally contracted with (Duntara Moving) and they indicated that they were going to do the move.  Wrong.  An outfit from Oasis showed up and I had to sign all new documents (after reviewing the Duntara contracts in detail) at the time of my actual move.  
Second was what I discovered at delivery.  But first - what must have happened while I was on the first floor doing some final packing while the packers were on the second floor disassembling (which the contract said they would do) my bed and desk.  Unfortunately the did not know how to take the furniture apart and instead of asking me for assistance (I've move these pieces 3 times already with no problem) they proceeded to take them apart using brute force.  Why use a screwdriver when you can rip the furniture apart.  Needless to say - totally ruined.  I only discovered this damage when the items were delivered - not a word by the packers.  They busted the furniture, picked up the broken wood and put it in drawers and wrapped everything with blankets.
Next was trying to figure out delivery.  At pickup they said my items would be on a truck heading east by the end of the week. Knowing that this is likley done just to make me feel better and is not a commitment - I called Oasis Customer Service and asked them.  Over three weeks I was told the move was underway and I would hear anytime from the driver about the delivery.  After 3 weeks of this I was told by another CS rep that I was not given the facts and the truck was leaving the following week.  The truck finally showed up after 30 days and I discovered the quality work of the packers.  Only good thing was the guys who delivered the items.  They truly seemed to feel bad and understand they worked for a company that did not care about it's customers.
I'd avoid these guys.  And watch out if you get subcontracted! .

Service cost: $1680

We got a quote from Oasis that seemed reasonable, however, the cost went up by $1400 once they got all our stuff on their truck. What ddo we do then.. We emailed Oasis with a very generous delivery schedule request.  Oasis replied to the delivery request, saying nothing about a delay. The delivery agent told us they would not deliver our stuff for up to 14 working days after we had requested it although there was no mention of that whenwe asked for the delivery. The delivery agent was a complete [EDIT], no customer service skills.  It took them 22 days to get our stuff delivered.  That cost us an additional $2600 in motel and food costs. We had to spend over $4000 extra because Oasis does not care about its customers they are in it for the quick gotcha.  Use another company these folks are not reputable.

Service cost: $4999

When I first purchased the moving company, the price was $1098.00 on September 5th 2012. The price for packaging the tv's were included in the price per Justin Claus. When the movers came, they stated that the packaging was not on the work order and that they would have to charge it. We had to sign the document for them to move. I called Oasis moving almost everyday for 2 weeks trying to get the price where it was suppose to be. After speaking with the Supervisor Morgan she requested the email that stated the price and I sent it. The next day she told me that the final payment of $498.00 is due instead of $657.00. She has told me this price on a number of occasions. I even had someone from the company call and leave a voicemail stating that a man was trying to call and get the final payment price which happened to be the driver, and she said it was $498.00. When the driver got there he said his paperwork said $657.00. He waited over 5 hours for someone from the company to get back to him. At this time I called Morgan several times until she finally called me back. She stated she told me that she never said it was $498.00 and that I need to pay the whole amount or they will keep my things and I will be charged extra. I never had that conversation with her!! And how dare them threaten me about keeping my things!!

Service cost: $1300

Avoid at all cost! Large flat screen TV missing and other expensive items. Don't even bother with those scammers! Refusing to reimburse. Rest assured I will use every resource available to recoup some money. Scammers, thieves, liars! Avoid at all cost! Large flat screen TV missing and other expensive items. Don't even bother with those scammers! Refusing to reimburse. Rest assured I will use every resource available to recoup some money. Scammers, thieves, liars! Avoid at all cost! Large flat screen TV missing and other expensive items. Don't even bother with those scammers! Refusing to reimburse. Rest assured I will use every resource available to recoup some money. Scammers, thieves, liars!

Service cost: $2000

I had a horrible experience with this moving company.  They were supposed to move half of my furniture and boxes into storage and the other half into a house.  I labelled all my boxes for them and told them that only the ones labelled "storage" should go into storage.  They ended up moving ALL of my boxes, regardless of their labels, into storage.  I couldn't get the boxes back out on my own because some of them were tucked tightly in between furniture, and when I called customer service, after passing my phone call around several times, someone ended up telling me that it was my fault for not overseeing the move and that they would have to charge me again for fixing the problem.So yeah, my advice:1) Don't use them.2) Don't use them.3) If you must use them, don't assume your movers can read.

Service cost: $700

The story which was already explained to by Robert in customer service to a dispatch manager. He is stating that I will be getting back 90% of my money that I have already paid to oasis moving. Considering that I booked to schedule for a specific day, it should have already been assigned, scheduled, and ready for pick up. That did not happen that way. The move was for a Tuesday afternoon. Dotty had called on Monday and begged to see if they can come on Wednesday to have them come pick it up. I agreed re-scheduling mine and other people's schedule. All day Wednesday I waiting for the moving company or even someone to call me about a moving company picking up my stuff. Nobody showed up. Nobody called. I called twice already to see when they will come pick up my stuff and dotty had informed me that she will call dispatch and someone will call me back. Once again, nobody called. This was getting ridiculous. I called and canceled my order. Dotty says that she will help me find a moving company to pick up my stuff. That is not my responsibility, that is oasis' responsibility! I said to cancel my order again and she said that she has canceled my order and said that I should receive the payment back to me within 1-3 business days depending on my bank. Well, it is already been a week and still, have no received any refund. I called Robert and he explained to me what the dispatch manager said and I was not allowed to talk to them. And to my shock, I am being charged $150 for a "Rescheduling fee. "I never rescheduled! This is beyond ridiculous! Nowhere in that invoice is there stating that I am being charged $150 for deposit. I was never stated there was a booking deposit when I originally booked it nor does it say that anywhere in my estimate invoice email. If you look back at it, it states that I will be charged "A $150 rescheduling fee for moves being scheduled without a minimum of 7 business days advance notice. "I never rescheduled so I should not be charged for anything! This is not at fault to me, this is at fault to oasis. The company itself should have been more prepared for a cross-country move. Do not do business with this company! They will try to take every penny you have!

Service cost: $1700