Oasis Moving and Storage

Add another horror story to this already un-reputable excuse for a company.   Like most I was enticed into using this company because of the price and because the sales rep that came out to give us our "quote" was very good at her job, getting us to buy into the fantasy of a painless moving experience. Couldn't have been more wrong.   After the quote was given and the deposit made, I was initially impressed with the companies responses to my calls or emails in regards to setting up the pick up date. They came at the time and date they said they would. The crew seemed efficient enough but it wasn't until most of it was loaded that the foreman informed us that our original quote for space was incorrect and that we'd be charged an additional $800 dollars. With our belongings already on the truck we regrettably agreed to the new price.    Pretty much after we watched our belongings driving away it went downhill from there. It was next to impossible to get them to return phone calls or emails. It can take up 21 business days for your things to arrive and they were absolutely awful at keeping us in the loop. Like most people in this world, having flexibility for a 21 day window is out of the question. I repeatedly told them that my window to receive the delivery were specific days I had off from work. The shipping coordinator told me that because I needed "advanced" notice she would tell the driver to contact me 3 days prior to delivery. I was called at 2pm for a 10:00am-12:00pm delivery the following day. When I told him I was not available, he said he would get a storage unit in his name and put my things in it and I would be responsible for the unit cost. Well I didn't trust him at all to do this so I had to get the day off of work losing $.   The driver showed up to my storage unit with his son who appeared to be a teenager and they unloaded our belongings. They were most definitely not professionals as they treated our belongings very poorly, showing no regard for anything fragile. This was done right in front of me mind you so I can only imagine what it would have been like if I hadn't been there. I wish I could say that this was the end of the experience, but the worst was yet to come.   After noticing that one of my rifles was "missing" and not where it was originally packed I began to be suspicious and opened every single box and check contents for valuables to our horror multiple things had been STOLEN. I say stolen because there is no other explanation. The items stolen were in sealed boxes and therefore had to be opened and rummaged through in order to uncover the valuables. We more or less payed someone to rob us and doubt seriously we'll see anymore than $.60 per pound. Items they stole were an expensive watch, power tools, xbox games, gaming headset, rifle, and some cash.($2 bills we were saving for our kids)     I don't care if we get full reimbursement for these items, they have thieves working for them and our trust was sorely misplaced. Do yourself a favor and don't even entertain the thought of using this company no matter how they pitch their product. .

Service cost: $3000

I don't have enought space to tell you what went wrong.  To make the story short, they have my wife sign a blank bill of lading when I wasn't there.  They told her it was a form so they could start to load the truck.  They load up everything I own, call me after 2 days of driving on the road, and double the price.  They said my wife signed the form and we knew what the price was going to be.  They filled in the form after we left and after they were on the road.  So they hold everything you own hostage until you pay the new amount.  Which in my case was double.  STAY AWAY FROM THIS COMPANY..I DON'T KNOW ANY OTHER WAY TO SAY IT.  It's sad to know that they are still in business.  I don't know how the government doesn't step in.  Just look at the BBB complaints..that should tell you enough.  Did I mention on top of everything, they broke a lot of stuff, because they didn't have enough people to deliver everything once I agreed to paying their robbery charges.  They brought in a drunk off the streets to help..sad.

Service cost: $9100

Horrible. I used them from Las Vegas, NV to Windermere, FL. they were late delivering. Stole my 4-foot ladder. I had $4 dollars in change in a moving box. Someone heard the change paddling around in the box when they were moving it into the moving truck. They ripped open the box, stole the change out of the jar and put the empty jar back. The boss must not be paying them much to steal change. They broke plates, glasses, my desk leg, broke a piece off my tool box, etc. I called the claims department. They said to file a claim with them. they said 2 days. 10 days go by. I call again, they say you need to file a claim with anthem insur. I go there. You have to jump worth so many hoops. I give up! I paid $4,500. Don't use them so they go out of business!

Service cost: $4500

OK.. Saying these guys sucked is an understatement. They arrived on time, with a great professional attitude and a beautiful company truck. We thought we were in good hands. They loaded in a timely fashion and they were on their way. Our delivery was set for 10 days after pick-up. That was great being that we were driving the whole way with kids and cats. We knew it would take time to get to where we were going.
On our trip, we got 3 phone calls on updates as to where they were, and every time they called, the price had gone up $200. Needless to say, the delivery date came and went and I was on the phone everyday pestering them about where our stuff was. I was on the phone so much that I went over my minutes with T-Mobile multiple times and every time, they gave me 1000 minutes free. They were awesome!
Finally, 30 days later, they delivered our stuff in a beat up, run down piece of crap trailer. 2 problems, they broke our headboard, and our mattress and box spring were missing. This was yet another nightmare. Thirty or so more phone calls, and thousands of more minutes later, we finally got our bed after their truck broke down and had a third party truck come to their rescue. Upon delivery, Oasis called the driver saying we had to pay $500 more for the delivery of our bed. They driver said absolutely not and hung up on them. In the end, we paid our originally quoted price of $1686.
Lesson to be learns here, you get what you pay for. Oasis is a ripoff. Their customer support is nonexistent. Use a reputable company. The good reviews on here are either miracles or lies. Don't go off of those reviews and hope you get the same service. It won't happen.

Service cost: $1686

They were due Friday between 10am & 12pm - showed up at 7:30pm. I specifically told Brian who scheduled that I would need the whole truck for my stuff.He said no problem. The guy showed up with truck filled with 400 sq ft already and had to load another lady in Carson on Saturday. They came back on sat loaded up truck and left at 6pm. When I went back in the house they had left a lot of stuff because the truck was full. They left my computer desk upstairs with my dog's bed, a vacuum and several other things which I had to throw out. They also broke the top mirror on my hutch.I was not mad about it breaking it was the way they handled it.I had to fill out an insurance claim and that was 3 months ago. I just received a denial from the insurance company. I had to pay for it myself and it cost 351.32. Also some of my stuff was missing. I would not use them again.

Service cost: $2167

I used Oasis Moving for my latest move from PA to NC. My friend used them in the past.
I would highly recommend using this moving company. From the very beginning they gave
me excellent customer service. Brian was my moving consultant and he worked out all the
details of the move for me, and was very detailed in his estimate. When the movers arrived
they were very kind and courteous and they did an excellent job handling my antique furniture.
I had the same professionalism on the delivery end. I can honestly say Oasis made this move
stress-free and I was very pleased with the pricing and quality of work. If I ever move again, this company
has my business as long as they keep up the great work.

Service cost: $4000

When I was planning my move from San Deigo to Texas it was a very stressful time in my life. I was getting quotes from so many different companies, It started to get a little confusing. Once I spoke with Daniel regarding all of the details he helped me get everything set up and organized. Answered all of my questions and was always there when I called him. The 3 movers who showed up were wonderful! They took the time to make sure the job got done right! I was amazed how they wrapped my funiture up so nice and protected. My main concern was for my antique grand father clock that was very fragile. I promised Daniel a great review if everything worked as planned. My items were delivered yesterday and everything looks
great! I will refer everyone I know to Oasis Moving!

Service cost: $1980

Broke a large screen TV, very obviously a TV that was wrapped in bubble wrap and a blanket, something was placed ON TOP of it and it was actually bent; broke a table saw; took apart an antique table WITHOUT OUR PERMISSION and left it without that screw that holds it together, multiple small items broken. At $0.60 per pound, I should get paid out about $10?? Hardly worth my time. But what bothers me more is the brazen nonchalant, not giving two hoots about my possessions. So if you do use them, be sure to observe closely and take out the extra insurance, personally, I will never use them again. And a gift card went missing; assumed stolen by the workers.

Service cost: $3800

WORST MOVE EVER!!

The company stole some of our belongings!!

They damaged two of my Solid Pine 5 Drawer Dressers

They let my belongings fall all over the place. Some heavy items fell on my $1500 mountain bike and the driver didn't care!!

The driver that delivered our stuff was late and his truck was in pathetic shape. In fact it broke down enroute to deliver our stuff and was therefore 2 days late!!

We paid for door to door service with this company but when the driver came to deliver our belongings he didn't have any help to unload and so I had to on a last minute basis get some friends and trucks to move my belongings into my home.

Customer Service with this company sucks!! They do not return your calls

When I submitted a claim for damages which were around 1k and requested reimbursement for them not living up to their delivery agreement they offered me $200

This company is a total JOKE!!

MOVER BEWARE!!

DO NOT USE!!

Service cost: $4000