Oasis Moving and Storage

We contacted Broker (Connected Van Lines) for a move from AZ to FL. After paying a binding contract fee, broker told me who the mover would be (Oasis Moving and Storage based in Nevada) (OMS) and I was told that they were a 5 star mover. Almost immediately after electronically signing the agreement, I was told that the shipper wanted more money. After 7 or 8 changes, we finally got the final estimate, so we thought. When the driver came to the house, he stepped one foot inside and said "This is a full pack, I want $4000 more". I told him he wasn't going to get it and he called the Broker and made some kind of deal with him. We agreed to a 1/2 pack, at the time of signing and my wife spent weeks packing crystal and glass items. The truck was finally packed and left.

We flew out to FL the next day expecting the truck to show up around the weekend. It didn't. I called the Broker and asked when they expected the truck to show up, and the answer I got for the next 3 weeks was we can't reach the driver, he must be sleeping. 23 days after the truck left, it finally arrived at 6 o'clock at night. When we signed, we were told that it would take 5-7 days to get here. When I called to find out where it was they said to me "well we have 21 days to get there”.

What we found out was they (OMS) took our trailer to NV, emptied it, put our things into a storage trailer and waited until they had another run to make to FL.When it finally arrived, and they opened the door, boxes started to fall out. The boxes we bought were brand new boxes, these boxes were old, most of them crushed and 90% had been opened and resealed. I know this because when we sealed the boxes, I had everyone write across the tape at the slit as to where they were going (kitchen, bed, etc). When sealed back up, the writing did not match.

We are still unpacking boxes and are looking at thousands of dollars of damage to crystal, glass, furniture, paintings, lost furniture and stolen work and gun tools. Thats right, lost furniture, never found it like they told us they would on delivery. We have found expensive crystal vases packed into a box with frying pans on top of them, my apple desktop computer packed with a cast iron fry pan. Lampshades ruined not to mention everything else.

Both the Broker and the Shipper have breached their contracts with us and I want reimbursement for the damage created by them. Both should loose their licenses and not be allowed to do this to anyone again. It is quite a racket.

In addition to the pictures of damaged items, I have also included pictures showing the condition of most of the boxes as we received them. Note the writing on the boxes “FRAGILE”, “VERY FRAGILE”, obviously they couldn’t read. OMS does not have their customers best interest at heart.

Significant damage was caused to the wood flooring at the house we moved from by OMS. I have been told by OMS that it was our responsibility to protect the floor and that it is in the contract that they are not responsible for damage. Well first of all, I never received the complete contract to read, only the part for electronically signing, and secondly if I knew that. I never would have hired them. The way that contract reads, is that OMS isn’t responsible for damage of any kind.

When I called OMS to mention the damage to the flooring, their Customer Service Rep. started dropping F-Bombs on me and said its in your contract. When we finally got the Claim Forms, submitted the damages, and got the response from Anthem Claim Management, one of the first things they say is “we are not an insurance company or a moving co. Our services have been retained by your moving company to adjust your claim for damaged or missing property”



BEWARE, this co. works directly with OMS and will offer you 60% of the TOTAL WEIGHT not value. For Example, if they deem that the damage by pictures that you send them is 300 lbs, you will be offered $0.60 per lb, or $18.00 for your total losses.

Save yourself a lot of anxiety and go elsewhere.

Move size: 3 Bedroom Home Service cost: $12000

The original company moving Pro Logistics I contracted with used this company for a long distance move from California to Idaho. They never said they contract moved out. I was told it would be 3-4 days for delivery by both the original company and the Oasis Driver. It was almost two weeks and the price kept going up, 4 different times. It went from 4000.00 to over 9000.00. They held my stuff hostage until I agreed to pay more money. They took my stuff to a warehouse and held it there. When it finally arrived with a different third moving company, nearly every piece of furniture is damaged in some way.. some boxes had been opened and sealed again with tape. My fragile and expensive items I do carefully wrapped and that were clearly marked was smashed to pieces. I have thousands of dollars of damage. They will not respond so I can make a claim for damage.

Move size: 2 Bedroom Home Service cost: $9011

ABSOLUTELY THE WORST EXPERIENCE EVER.. 1. They held my property for 'ransom' after they fraudulently changed the signed contract to say we owed more money, and would not release our things until we paid. 2. They were 3 days late to pick up our belongings 3. ALL of our things were absolutely destroyed upon delivery 4. Madeline the customer service 'manager' IS A HORRIBLE person..Id call her names, but my review would be sensores. She straight told me I was trying to get services for free, when I questioned the changed contract which listed an increase of over $1000. I told her she was committing fraud and extortion, she then hung up on me. 5. We were under the impression Razor Vanlines was our mover, but they were just a 'broker' who in turn hired Oasis. 6. When I went through my belongings, I found many articles were 'missing' (stolen) and not even delivered. I would like to participate in a class action lawsuit, as I see I am not the only one who this moving company has screwed. I hope every. Last. One. Of their employees goes to jail for the crimes they commit against unsuspecting victims, hard working people who have been bamboozeled into having to have this company move them..DO NOT USE THIS COMPANY, IF YOU ARE EVEN AWARE THEY ARE BEING BOOKED BY YOUR 'MOVING COMPANY'.

Move size: 3 Bedroom Home Service cost: $4000

Hi all,

I did not expect to have to do so much research when I hired a moving company for the first time on my own. I hired movers before for an inter-complex move but not across states (from Phoenix to Texas). My story is basically the same as everyone else in here. They told me my things would be with a military family headed from Phoenix to San Antonio that weekend. It’s almost a month later and my things finally arrived 2 days ago. They increased the price on pickup by what the original estimate was (1800) and we had to be out of the apartment so what could we do. The original quote of 3600 was over what I wanted but then the new quote of 5400 was completely absurd. I had LESS items than what I was quoted for. On delivery they tried to get me to pay an absolutely bogus 800$ shuttle fee (of course in cash) and threatened to charge me 350$ a day until I paid it. I finally got them to deliver my things without having to pay because I yelled so much at the poor driver (still feel bad about).

Anyways, I want to sue these people for extortion. A ton of people have had a similar experience and I’m tired of it. I’m curious why other people have not done it yet?

Here is my plan to get back at Oasis Moving and Storage. I want to report them to the IRS.

https://www.irs.gov/individuals/how-do-you-report-suspected-tax-fraud-activity

Read the reasons and among them you will find “unreported income”.

“Use Form 3949-A, Information Referral PDF if you suspect an individual or a business is not complying with the tax laws. “

They demand extra cash for hostage cargo and I’m sure they aren’t paying taxes on it. They have been doing this since 2008(?). The more people we get to report under the table money fees, the better ... let’s DO something about this awful, fraudulent company.

I plan to report them today. It can be huge fines and years in prison.

For any questions, please email me:

Legoloco47@gmail.com

I hope other people who have already been scammed read this. Let’s do something about it!

Move size: 1 Bedroom Home Service cost: $5600

I felt bullied on the phone for more money ($1,500) after signing a contract... he made comments like "you want to assure the move goes smoothly, right?"

They were a day late saying that the truck broke down which I found out was a lie. I'm missing 5 boxes and a lot of my things were destroyed. Including water damage which I have no idea how that happened..I didn't pack liquid! I have pool table legs (very expensive) that aren't mine and when I realized it about an hour after they left i called him and he said.. "they'll have to make a claim like everyone else". I paid well over 10k for this move and sooo disgusted. Two antique dressers have holes in the bottom and broken drawers. My granddaughter's barbie toys all broken. I sent an email with pictures and explained all that was broken as instructed and then I received an actual claim form. They seem to manipulate to save time on their end and it's so frustrating!

Recap... they demanded more money, broke almost every single glass item, two wet boxes that included my daughters books and bibles which were destroyed, missing boxes that I'll never get back,

I have things that aren't mine, etc.

This entire process started through Gold standard movers, they subcontracted oasis out. I recommend not doing business with either of these companies.

I pray that you don't have to go through what I am, and may God bless your move.

Move size: 2 Bedroom Home Service cost: $12000

If there was a -1 star, that would be my rating. This company takes no accountability for their lack of competency. As indicated by several reviews, they jack you for additional money and threaten to hold your personal property hostage if you don’t pay extra costs added on when they pick up of deliver. They demand that you to sign a form that your property is in the same shape it was in when it was put on the truck (before they unload it) so you can not really tell) or they shut the truck door and prepare to take off with your items. They also hired third party people to deliver our property from they storage. When the third party arrived to deliver our property and opened the truck doors. I almost cried. Our mattresses that were supposed to be wrapped ( as the do not use mattress covers) were torn, black with soot and dirt and unwrapped. Out boxes were battered and broken open and thing were scattered. The two women who came in the delivery truck hire two men to do all the moving from Craigslist (gigs). Nice guy, but inexperienced- just the muscles for the move. This third party (Marie) took no responsibility for the conditions of our goods stating “that’s how it came off the truck and how I picked it up from the warehouse”.

NEXT STEPS: I will be filing several complaints with this company and the broker Moving Direct who insisted they ONLY hire the best movers for their jobs. They are negligent. They also get a complaint. The details of my experience are are not all in the review as I will save this for my formal complaints.

If you experience situations with a move carrier - uses sites like this to share; however, per my attorney, file formal complaints with federal and state agencies so they can launch formal investigations into the conduct of these companies that give the moving business a poor name.

Move size: 3 Bedroom Home Service cost: $8380

We contacted Empire Movers thinking they were movers, NOT!!! Brokers Stole $3500 hundred for their service of bait and switch. What a joke!!! They turned us over to Oasis Movers out of Las Vegas unknown to us. These flakes showed up with one 35’ truck to load a 3 bedroom house. They had to send a second truck the following day. After the trucks were loaded we then find out they were Oasis Moving. $20,000 dollars to move us from Carson NV to St Charles MO.

We were having a new home built so it wasn’t yet ready. I was told that storage would be $1100.00 per month in a climate control storage. After 28 days being in storage they called me and told be it would be $2900.00 month storage. So I had them take our belongings to St. Pete MO to store in a storage facility. Our son and daughter in law met them there. It was raining and dark and they could not see what condition the furniture was in.

That storage unit stayed close for 5 months. To our dismay our furniture that had been fully wrapped was not wrapped now. Our Lazy Boy leather chairs were dragged and the leather was bruised and rashes. They dragged our expenses furniture that left chunks of wood missing with cracked and broken wood. Our mattress’s no longer had mattress covers and they had been dragged and filthy with water stains. It has been a very hard discovery of all the broken and damaged furniture, plus all the missing furniture. My husbands new shop vacuum, and all his shovels and rakes and snow shoved gone, brand new Dyson vacuum that was still in the box GONE. Clothes and shoes of mine missing. Kitchen appliances destroyed or missing. Box with a Louie Vuitton purse along with my Michael KOR shoes and dress clothes Gone.

All the beds were damaged, all the mattress were damaged and dragged in dirt and water. Three empty 5 gallon propane tanks missing. Our dining set damaged and missing the nuts and bolts to put it back together. All the boxes that had fragile were smashed. Coffee maker, a $1000.00 latte maker cracked and broken.

Pantry food gone. It’s like they went shopping and opened our boxes. Had someone else mail in one of of our boxes with some of our things.

Worst move, most expensive move ever.

We are in our 70’s and on a fixed income and can’t replace a lot of the stuff damaged and missing. NEVER NEVER NEVER USE OASIS MOVING COMPANY.

They are modern day pirates, they destroyed, damaged and thieves.

I hope Gods Strikes them with his Rathe. I hope God destroys their company. I hope what they have done to us is done to them.

There is NO FORGIVENESS for people who deliberately destroy and steal from others.

If anyone who knows a great class action attorney we need to sue them.

Move size: 3 Bedroom Home Service cost: $24000

First off, I didn’t contract with this company but got shafted by Imperial Freightlines who contracted them to move furniture from CA to IL. They damaged every piece of family heirloom antique hand carved furniture they shipped; breaking legs off the dressers and shattering the hang carved vanity seat as well as scratches and other pieces broken off. They also broke much of my aunt’s hand made pottery which I inherited after she passed. I filed a claim but apparently they get to decide the amount and it supersedes what was agreed with when speaking with Imperial Freightlines. DO NOT USE THIS COMPANY!! DO NOT USE IMPERIAL FREIGHTLINES!!

Move size: 2 Bedroom Home Service cost: $3677

SCAM! If I could give 0 star I’d definitely do that. Moving from Las Vegas to Denver originally quoted at $1,850 ended up paying double. Was told that it’d take 18 days for our stuff to reach Denver so we paid $500 expedite fee to have it within one week. On the day of the pick up, the guy who picked our stuff said that 1 week includes weekend and holiday so it for sure will be within 1 week and they will contact us time to time to keep us posted. NO contact was initiated at all, we had to call them first and asked where our stuff was and it came almost 1 week later than what was promised. We had to pay almost $1,000 extra for a hotel room.

When arrived, they asked for an additional $500 for them to change from u haul to a box truck which was not mentioned beforehand. Our stuff was not handled with care AT ALL! All the boxes were ripped and upside down. Our couch lost one of the legs, the chair is broken and we lost our lamp.

Few days later we called to file a complaint and expected to get $500 expedite fee back because it came late and they did not give a damn at all. Madeline was very very rude. I work in hospitality and this is the first time I ever encountered someone who could be really rude on their job. She kept on saying that we shouldn’t have listened to the guy who delivered the stuff cause he is only a “delivery guy” so he doesn’t really know. How?!! He was the one explaining the agreement and conducting the important stuff. She even raised her voice to us and HUNG UP just like that. Not even a single apologetic word came from her. There’s some more behind this and I wish I could speak to someone further about this but they probably get these kind of complaints a lot that they don’t care anymore. ABSOLUTE SCAM.

Move size: Studio Service cost: $3500